S8+ Android Pie update lost after factory reset? - Samsung Galaxy S8 Questions and Answers

Hey guys! So I recently got the option to update to android pie, now since I have the phone for 1.5 years unrooted and it started to be a little slow i decided to factory reset it before updating, now after actually doing the reset it does not show the update anymore and keeps showing me the phone software is up to date, any suggestions? thanks!
Images attached.

Strange, I've never seen anything like it, but you can flash rom using odin.

Any ideas guys? Im still not getting any updates!

nitrounit said:
Any ideas guys? Im still not getting any updates!
Click to expand...
Click to collapse
Assume you've tried to manually check for updates right?
If that does not work go to your apps, turn on show system apps, now find them "Google services framework" app and clear data, then immediately reboot.

IronRoo said:
Assume you've tried to manually check for updates right?
If that does not work go to your apps, turn on show system apps, now find them "Google services framework" app and clear data, then immediately reboot.
Click to expand...
Click to collapse
What do you mean manually? Ive checked in the software updates many times since then, tried wiping cache, and google services framework data, tried checking with smart switch. Nothing.

nitrounit said:
What do you mean manually? Ive checked in the software updates many times since then, tried wiping cache, and google services framework data, tried checking with smart switch. Nothing.
Click to expand...
Click to collapse
By manually I just meant tapping the update manually button.
Can you use the emergency recovery option in SmartSwitch? Maybe it will reflash current or part of rom or at least reset a system version flag (that maybe factory reset doesn't). I guessing here, never had to use it, but if it was me I'd give it a try.
Only other ways I know would be to flash with Odin, or via recovery or use ADB (obviously make sure you have the correct file for your phone region, provider etc research if you are not familiar with doing this)

Related

Ok Google not working

Since updating my firmware to G900FXXU1ANE2_G900FOXA1ANE2_BTU my google ok voice command is not working even in the Google Now app, everything is switched on to recognise voice. Im not sure it is the update that has caused this, can anyone confirm this? Im on the Galaxy SM900F international latest firmware. Thinking of going back to original firmware if this is the case.
Could be a bug, is the app up to date? Try going into application manager, go to all, find google search and press it. Clear Cache and clear data and reset it to factory or if possible uninstall (if uninstalling don't worry about cache or data) then reinstall or update depending on your situation.
gareth261987 said:
Could be a bug, is the app up to date? Try going into application manager, go to all, find google search and press it. Clear Cache and clear data and reset it to factory or if possible uninstall (if uninstalling don't worry about cache or data) then reinstall or update depending on your situation.
Click to expand...
Click to collapse
Already tried that thanks Gareth it worked randomly once then wouldn't work again I think it's possibly the upgrade have you upgraded your firmware? and does google voice still work??
buck32 said:
Already tried that thanks Gareth it worked randomly once then wouldn't work again I think it's possibly the upgrade have you upgraded your firmware? and does google voice still work??
Click to expand...
Click to collapse
I am running the phoenix rom. I always use the s voice rather than Google itself but Google search does work. If you're root you could remove the app completely with "root app delete" then download it off Google play again? If it's a bug with the firmware then it should be patched very quickly.
Got it working again not sure how or why tried turning a few Google now settings off then back on again seems to be working fine now was strange so maybe it is a bug thanks for your input Gareth. Ive usually flashed omega roms in the past (S3) but with the phone been so fast root has been good enough for now
buck32 said:
Got it working again not sure how or why tried turning a few Google now settings off then back on again seems to be working fine now was strange so maybe it is a bug thanks for your input Gareth. Ive usually flashed omega roms in the past (S3) but with the phone been so fast root has been good enough for now
Click to expand...
Click to collapse
Glad you got it working and this will be useful for other people who have a similar problem.

[Q] cant install apks

I have this problem, suddenly, I cant install any apk outside playstore, I have backups of all my apps, but now I cant reinstall them, I checked the option at settings to allow installs of non playstore origin, but, useless, I tried wiping phone, and reinstalling a nandroid I made before the problem appeared, some ideas? thanks in advance
winol said:
I have this problem, suddenly, I cant install any apk outside playstore, I have backups of all my apps, but now I cant reinstall them, I checked the option at settings to allow installs of non playstore origin, but, useless, I tried wiping phone, and reinstalling a nandroid I made before the problem appeared, some ideas? thanks in advance
Click to expand...
Click to collapse
this same thing happened to me yesterday when i was trying to download stuff from xposed, it said downloading error 504. i didnt do anything with my phone like the guides tell u. they say delete cache and data and etc from play store app in app manager. i didnt do that.
this is what i done- i disabled mobile data as i was using wifi but i generally just keep it on just incase . then i fully turned off my router and then switched it back on. then i made my phone forget my wifi and then i set it up again. then everything was fine and all was back to normal. i heard this happens sometimes, dont do any big steps just be patient and it will sort out with time, as its a gateway error and nothing u or the service can do about it- i know this according to what ive already read. :good:
ok, thanks nayanwaghmare, but my problem is a little diferent, I can download, apks, from any source, but when I reach the screen where you see the permissions an the options to cancel or install, the button for.installing does nothing, only the cancel or back work, only the play store has no problem, as it installs automatically, I dont know what to do
reflash your rom i would say
I will try that , thanks
winol said:
ok, thanks nayanwaghmare, but my problem is a little diferent, I can download, apks, from any source, but when I reach the screen where you see the permissions an the options to cancel or install, the button for.installing does nothing, only the cancel or back work, only the play store has no problem, as it installs automatically, I dont know what to do
Click to expand...
Click to collapse
Do you have any screen overlay app running, like screen filter or lux? You need to disable those to be able to click the "install" button -- this is a security feature in android.
thank you very much!!!! I just solved the issue, thank you very very much man,

I think I have maleware and a factory reset did nothing

So I think I may have gotten maleware from trying to update my pornhub app. Yea yea I know I know but its that time of the month for my wife and well the rest isnt needed lol. Honestly im not even sure if thats what caused it as ive had the app for about a year now and never had a problem. I did download some new keyboard & themes before all this started so those might be the culprit though I doubt it. Now all of a sudden the phone is installing so many random apps, multiple lock screens, is resetting itself, freezing, and acting all types of weird. Its not just porn related stuff its installing either im getting stuff for clash of clans, travelocity, money something, solitaire, etc. I was able to get it hooked up to my computer to try and manually remove stuff but im not finding certain apps like the travelocity & solitaire and going through phones app manager doesnt allow me to uninstall them even though they are present. I am also seeing little android icons next to some things which are named pornclub which is what makes me think it was the pornhub app.
Please for the love of everything help me get my phone back to working normally. Would flashing the phone work since a factory reset did nothing? I did put the phone in safe mode and was able to clear the cache of some of the apps which seemed to have taken them out but it did nothing for others even though there were no uninstall options.
Did you reset using stock recovery? Sometimes, stock recovery is needed to wipe data, cache.
Engriks Malware ?
Muintir said:
Would flashing the phone work since a factory reset did nothing? I did put the phone in safe mode and was able to clear the cache of some of the apps which seemed to have taken them out but it did nothing for others even though there were no uninstall options.
Click to expand...
Click to collapse
Use the odin tool to reflash every thing. If it is a virus I'm 99% sure that'll get it.
Flashing with Odin will not always wipe the data partition; therefore, it is a good idea to perform a factory reset before booting the newly-installed rom for the first time.
audit13 said:
Did you reset using stock recovery? Sometimes, stock recovery is needed to wipe data, cache.
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Click to collapse
Malware in system files >> you can't Remove it when you reset wipe data
Asadullah said:
Use the odin tool to reflash every thing. If it is a virus I'm 99% sure that'll get it.
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Click to collapse
i want reflash my phone plz >> sgh-i337
audit13 said:
Flashing with Odin will not always wipe the data partition; therefore, it is a good idea to perform a factory reset before booting the newly-installed rom for the first time.
Click to expand...
Click to collapse
i want reflash my phone plz >> sgh-i337
i want to repartition my phone to install a new rom for my device >> Samsung sgh-i337
Usually, partitioning is required if Odin can't pull the partition table from the phone.
Which bootloader is on the i337? Is the phone the att version of the s4?
Did you delete the folders on your phone's internal storage before you did a factory reset? Sometimes it doesn't delete everything.
I'd start by plugging the phone back into the computer, delete all the folders and files on the internal storage and do the factory reset again. See if that helps. I'd also make sure to not have the phone restore apps when you do the initial startup.
Muintir said:
So I think I may have gotten maleware from trying to update my pornhub app. Yea yea I know I know but its that time of the month for my wife and well the rest isnt needed lol. Honestly im not even sure if thats what caused it as ive had the app for about a year now and never had a problem. I did download some new keyboard & themes before all this started so those might be the culprit though I doubt it. Now all of a sudden the phone is installing so many random apps, multiple lock screens, is resetting itself, freezing, and acting all types of weird. Its not just porn related stuff its installing either im getting stuff for clash of clans, travelocity, money something, solitaire, etc. I was able to get it hooked up to my computer to try and manually remove stuff but im not finding certain apps like the travelocity & solitaire and going through phones app manager doesnt allow me to uninstall them even though they are present. I am also seeing little android icons next to some things which are named pornclub which is what makes me think it was the pornhub app.
Please for the love of everything help me get my phone back to working normally. Would flashing the phone work since a factory reset did nothing? I did put the phone in safe mode and was able to clear the cache of some of the apps which seemed to have taken them out but it did nothing for others even though there were no uninstall options.
Click to expand...
Click to collapse
Hi! I have too such problem. Only I don't know that my children set. The only way to get rid of a virus it to reinstall completely the Android. You need to pass in a subject about your phone and to esteem as to reinstall the Android.

Google Play doesn't auto update apps

hello, I use android 5.0 lollipop.
Google play doesn't auto update and doesn't show notifications for update waiting apps. When I clear "data" for Google Play Store it starts to show notifications, but when I open Google Play , it asks me about google campaigns and agreements, I accept it, and after this process problem starts again.
I am sure this is about the "data" that Google Play uses. Problem disappears when I clear data. Problem starts again after first usage. (first window)
I tried deleting cache and data for Google play services too. I did factory reset and I removed Google Account. Nothing helps.
Thank you.
Try updating the play store
http://www.apkmirror.com/apk/google-inc/google-play-store/
And clear cache/data for google services / framework
i tried, still no luck.
ive been having issues with updating apps on my s5.
i got an error code 963
it seems to be with apps ive moved to sd card.
i read something about new android OS after a certain version are not allowing apps to stored in sd card.
i unistalled playstore and reinstalled it and i aldo moved the apps to device storage and both those actions or one of them by itself allowed the apps to update
i dont know if it was just uninstalling the playstore or moving the app to device storage though. thought id share my experience
mine is the sm-g900r4
dm01 said:
hello, I use android 5.0 lollipop.
Google play doesn't auto update and doesn't show notifications for update waiting apps. When I clear "data" for Google Play Store it starts to show notifications, but when I open Google Play , it asks me about google campaigns and agreements, I accept it, and after this process problem starts again.
I am sure this is about the "data" that Google Play uses. Problem disappears when I clear data. Problem starts again after first usage. (first window)
I tried deleting cache and data for Google play services too. I did factory reset and I removed Google Account. Nothing helps.
Thank you.
Click to expand...
Click to collapse
try flashing updated stock rom from sammobile.com
is there any solution other than flashing rom? where does GP store its files? maybe i can change or delete them.
dm01 said:
is there any solution other than flashing rom? where does GP store its files? maybe i can change or delete them.
Click to expand...
Click to collapse
You already said "I did factory reset and I removed Google Account. Nothing helps"
What extra do you think you can achieve without re-flashing a ROM, that a factory reset couldn't fix?
*Detection* said:
You already said "I did factory reset and I removed Google Account. Nothing helps"
What extra do you think you can achieve without re-flashing a ROM, that a factory reset couldn't fix?
Click to expand...
Click to collapse
sorry i am just a beginner user ,i have 2 questions
-if i do flashing rom will my phone out of warranty?
-can i see/change Google Play Store files on my phone? i have no root access
thanks.
No you won't lose warranty flashing STOCK ROMs with ODIN
You will lose warranty if you flash anything custom
Which Google store files are you talking about?
And if you had access to them, being a beginner, what would you be looking for, and what would you change, again, that a factory reset did not achieve ?
Unbelievable !
I flashed last stock rom but problem continues.
I check manually most days, and just update any that are sitting waiting
Not sure if there is like a set time period it waits before auto updating, but the notifications for available updates will likely only happen if you disable auto updates, otherwise it has no reason to tell you there are updates waiting, it will/should just update them and tell you once it's done
So try this:
1. Disable auto updates in Google Play settings
2. Wait for a few days until there are some updates available
See if you get notifications
If yes, try this:
1. Enable Auto updates in Google Play
2. Wait a full week without manually updating, see if they auto update

Stuck on 'Phone is starting' after updating to Android 12

Hello!
I tried to update my phone (SM-G975U) via Odin from Android 9 to Android 12, got the firmware from SamFw.com. Everything went fine until the phone rebooted, after unlocking the phone gets stuck on 'phone is starting'. I CAN access the Set Up Menu, Uninstall apps, move some settings here and there, connect to Wifi/Bluetooth, receive calls, install apps using ADB. Also, theres a notification all the time that reads 'Phone restarted Unlock your phone to get app notifications', I'm assuming that the phone thinks it is not unlocked and that's why it doesn't fully boot up.
Some things that I've already tried:
Intalling another Launcher (Pixel Launcher)
Reinstalling the firmware (ver G975USQU6IVC7) / Trying with different CSC with no results
Wiping Cache in Recovery Mode
Deleting/Adding Fingerprints
Changing from Lock Pattern to NIP to Password
I don't really want to do the full wipe, I would like to keep my data or be able to export the photos (Device not Recognized by Smart Switch also)
Is there anything else I can do?, has anyone been through the same issue?
Is your phone rooted?
Vatt`ghern said:
Is your phone rooted?
Click to expand...
Click to collapse
No, it's not rooted
Hi !
@DannOsnaya have you found a solution to the phone problem other than restoring to factory settings?
I have the same problem at the moment, almost identical to what you experienced.
If anyone has some advice on how to fix this problem, please share your advice.
My phone is not rooted.
Racer512 said:
Hi !
@DannOsnaya have you found a solution to the phone problem other than restoring to factory settings?
I have the same problem at the moment, almost identical to what you experienced.
If anyone has some advice on how to fix this problem, please share your advice.
My phone is not rooted.
Click to expand...
Click to collapse
Sadly, I have not
My phone is still like that, I tried updating to the newest security patch but didn't work either, haven't lost hope in avoiding factory reset tho
Hi. Did u find any solution to it. Am facing the same issue. Although I tried to factory reset but doesn't work.
DannOsnaya said:
Sadly, I have not
My phone is still like that, I tried updating to the newest security patch but didn't work either, haven't lost hope in avoiding factory reset tho
Click to expand...
Click to collapse
Any way to factory reset. I tried every possible way following YouTube but nothing works. It's just stuck. I've a backup of my data so not worried.
No, I still have the same issue.
Have you tried to install a launcher?
DannOsnaya said:
No, I still have the same issue.
Have you tried to install a launcher?
Click to expand...
Click to collapse
Nothing works. Now decided to show it to anyone. I guess the mobile shops have an option to erase everything. I don't understand how did it happen because it's usually with my toddler, he might have done something.
DannOsnaya said:
Hello!
I tried to update my phone (SM-G975U) via Odin from Android 9 to Android 12, got the firmware from SamFw.com. Everything went fine until the phone rebooted, after unlocking the phone gets stuck on 'phone is starting'. I CAN access the Set Up Menu, Uninstall apps, move some settings here and there, connect to Wifi/Bluetooth, receive calls, install apps using ADB. Also, theres a notification all the time that reads 'Phone restarted Unlock your phone to get app notifications', I'm assuming that the phone thinks it is not unlocked and that's why it doesn't fully boot up.
Some things that I've already tried:
Intalling another Launcher (Pixel Launcher)
Reinstalling the firmware (ver G975USQU6IVC7) / Trying with different CSC with no results
Wiping Cache in Recovery Mode
Deleting/Adding Fingerprints
Changing from Lock Pattern to NIP to Password
I don't really want to do the full wipe, I would like to keep my data or be able to export the photos (Device not Recognized by Smart Switch also)
Is there anything else I can do?, has anyone been through the same issue?
Click to expand...
Click to collapse
I followed a video and wiped out. Finally successful. I wasn't worried about data as Google has a backup.
I followed this method and finally it's factory reset.

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