Enabling Family Link accounts? Keeps failing. - Essential Phone Questions & Answers

I bought a nearly new PH-1 to give to my 13 year old son. We use Google Family Link for all of our kid's devices without issue. Until the Ph-1. Usually I can set up a device after a Factory Reset using their managed log-in and it goes smoothly. They are up and running in 10 minutes. For some reason that I have not been able to track down, it's not working on the PH-1. I've tried several different pathways and every single time once it tries to verify the child's account it tells me it fails and I can retry or cancel.
I've gone through the setup process using my parent account and I get everything working perfectly. I can reproduce the problem (unfortunately) after 3 full resets and retries. I've tried using all of the affected apps to make sure they are functional. I've logged into and out of the device, rebooted, tried to log in a different kid...etc
Each time it fails with "something went wrong" and the only options are re-try or close.
I'm about to throw this thing under a bus.
Has anyone else been down this road?
Thanks!
Chad

Yep, it's broken. It has been a few months since I last tried, so I figured I'd give it another shot after this week's updates. Still doesn't work. I had mine working sometime around late summer/early fall 2018. The original setup and configuration went smoothly, and the Google components worked fine (Gmail, Google Play). But sometime later I noticed that my kids' Google profiles on my PH-1 were mangled. Google apps suddenly didn't work. I don't remember the details, but I figure it broke after an update. I ended up deleting and re-creating the phone profiles for them, but the Google configuration never would complete. It fails during the Family Link download. I've even gone into their Google Play account profiles and set it so that no approval is required for purchase or downloads. But the Family Link setup never completes under their PH-1 profiles. It's frustrating because one of the reasons I bought the PH-1 was the ability to manage multiple Android profiles. And it used to work.
GooseChaser said:
I bought a nearly new PH-1 to give to my 13 year old son. We use Google Family Link for all of our kid's devices without issue. Until the Ph-1. Usually I can set up a device after a Factory Reset using their managed log-in and it goes smoothly. They are up and running in 10 minutes. For some reason that I have not been able to track down, it's not working on the PH-1. I've tried several different pathways and every single time once it tries to verify the child's account it tells me it fails and I can retry or cancel.
I've gone through the setup process using my parent account and I get everything working perfectly. I can reproduce the problem (unfortunately) after 3 full resets and retries. I've tried using all of the affected apps to make sure they are functional. I've logged into and out of the device, rebooted, tried to log in a different kid...etc
Each time it fails with "something went wrong" and the only options are re-try or close.
I'm about to throw this thing under a bus.
Has anyone else been down this road?
Thanks!
Chad
Click to expand...
Click to collapse

Parent and child account can't be on same device.
I had the same issue over and over again on a moto g7. It wasn't until I attempted to add the user via the Family Link instead of the native Android method that the error came up that the parent and child account can't be on the same device and said to remove the parent account. I factory reset the moto G7 and added my child's account and it worked as desired.
EDIT:
Sorry, I hit this via google search and now noticed it's for the Essential Phone. Not sure if relevant here...

deleted...
bad Google.

Related

Interesting problem after rooting (solved)

I have a Tmobile G2 that I just got a week ago. I played around with it for a couple days before deciding to root it, but finally pulled the trigger. Two days after rooting it a very strange thing happened. In the middle of the evening some of my Google applications stopped syncing. Gmail, Voice, and Contacts stopped. Drive still worked. Hangouts still worked... It was just weird. I clicked around for awhile and hit the interwebs to find the solution or to see if there was some widespread google outage again, but nothing.
I did everything I could think of, and then I finally clicked the option to take the phone back to stock. I know it wasn't going to take away my root, but at this point I wasn't thinking root was the problem. I just thought maybe I installed something that messed up the phone or something. Anyway, I took it back to normal and now the problem was weirder. It wouldn't even let me connect my Google account (or any google account) to the phone. It kept saying there was some sort of server error. I called TMO support and they couldn't figure it out either. They gave me a number to call Google support to let them fix it. They said that this was a 'known issue' and google support would be the one to fix it.
I kind of got nervous that they were going to creep into my phone or something and void my warranty. If my phone was broken and wouldn't connect to Google anymore then I at least wanted to be able to return it to the store and get a new one. I kinda like this device. So I un-rooted it and took it way back to stock. That fixed the problem. I don't know why, but it did. It left SU on the phone, so I'll have to get that off if it has issues again, but for now it is working fine.
Any idea why it would have just suddenly stopped connecting to Google? It connected to Drive just fine and several other apps, but the important ones wouldn't work. Unrooting it did the trick, but that would suck if you have a really great setup built. Oh well... The price you pay for being a hacker I guess.
ocdetails said:
I have a Tmobile G2 that I just got a week ago. I played around with it for a couple days before deciding to root it, but finally pulled the trigger. Two days after rooting it a very strange thing happened. In the middle of the evening some of my Google applications stopped syncing. Gmail, Voice, and Contacts stopped. Drive still worked. Hangouts still worked... It was just weird. I clicked around for awhile and hit the interwebs to find the solution or to see if there was some widespread google outage again, but nothing.
I did everything I could think of, and then I finally clicked the option to take the phone back to stock. I know it wasn't going to take away my root, but at this point I wasn't thinking root was the problem. I just thought maybe I installed something that messed up the phone or something. Anyway, I took it back to normal and now the problem was weirder. It wouldn't even let me connect my Google account (or any google account) to the phone. It kept saying there was some sort of server error. I called TMO support and they couldn't figure it out either. They gave me a number to call Google support to let them fix it. They said that this was a 'known issue' and google support would be the one to fix it.
I kind of got nervous that they were going to creep into my phone or something and void my warranty. If my phone was broken and wouldn't connect to Google anymore then I at least wanted to be able to return it to the store and get a new one. I kinda like this device. So I un-rooted it and took it way back to stock. That fixed the problem. I don't know why, but it did. It left SU on the phone, so I'll have to get that off if it has issues again, but for now it is working fine.
Any idea why it would have just suddenly stopped connecting to Google? It connected to Drive just fine and several other apps, but the important ones wouldn't work. Unrooting it did the trick, but that would suck if you have a really great setup built. Oh well... The price you pay for being a hacker I guess.
Click to expand...
Click to collapse
Google had problems with their servers, many services were unavailable... had most probably nothing to do with you rooting...
You just picked the right time to do that.
Google from time to time have some problems. But not related to rooting.
PAGOT said:
Google had problems with their servers, many services were unavailable... had most probably nothing to do with you rooting...
You just picked the right time to do that.
Google from time to time have some problems. But not related to rooting.
Click to expand...
Click to collapse
That's kind of what I thought, but it was miraculously healed when I unrooted it. It could have just been strange timing, but there was nothing on the web about anybody else having this issue. I'll root it again and see what happens. There are some definite advantages to root access that I don't want to lose, but getting my email and texts are pretty important too, so....
ocdetails said:
That's kind of what I thought, but it was miraculously healed when I unrooted it. It could have just been strange timing, but there was nothing on the web about anybody else having this issue. I'll root it again and see what happens. There are some definite advantages to root access that I don't want to lose, but getting my email and texts are pretty important too, so....
Click to expand...
Click to collapse
Seriously??? The web was full of it ...
read here for example http://techcrunch.com/2014/01/24/gm...mails-to-be-sent-to-one-mans-hotmail-account/
http://techcrunch.com/2014/01/24/gmail-goes-down-across-the-world/
PAGOT said:
Seriously??? The web was full of it ...
read here for example http://techcrunch.com/2014/01/24/gm...mails-to-be-sent-to-one-mans-hotmail-account/
http://techcrunch.com/2014/01/24/gmail-goes-down-across-the-world/
Click to expand...
Click to collapse
I'm talking about this past Saturday morning, though. February 1st. I know about the google issue a week or two ago, but this was only affecting my mobile apps and wasn't the same thing. I was able to access gmail on the computer just fine. I could even access it from the phone's browser fine, but connecting the Google account to the phone was not possible. All I kept getting was 'cannot make a reliable connection to the server' error, so that is why I took the phone back to stock and then all the way back to unrooted. Unrooting it solved it, so I don't think it was just a google server issue which only affected me between the hours of 7:30 on Friday night till Saturday afternoon when I finally gave up and unrooted. It could have been connected, but I doubt it.
Which rooting guide did you follow?
Sent from my LG-D802 using Tapatalk
ocdetails said:
I'm talking about this past Saturday morning, though. February 1st. I know about the google issue a week or two ago, but this was only affecting my mobile apps and wasn't the same thing. I was able to access gmail on the computer just fine. I could even access it from the phone's browser fine, but connecting the Google account to the phone was not possible. All I kept getting was 'cannot make a reliable connection to the server' error, so that is why I took the phone back to stock and then all the way back to unrooted. Unrooting it solved it, so I don't think it was just a google server issue which only affected me between the hours of 7:30 on Friday night till Saturday afternoon when I finally gave up and unrooted. It could have been connected, but I doubt it.
Click to expand...
Click to collapse
I'm having the same problem. I deleted my account and recreated it. But auto-sync does not work. This has nothing to do with syncing. That works - but I have to sync manually. If I manually sync it from either the app or from the accounts option in settings it works fine. But it won't sync again. I deleted the account, restarted the phone and added the account again. Still doesn't work. If you root it and run into the same problem, please post again. I'll unroot too then.
I know this used to work at some point. I don't know when it stopped working. But it's not been working for days now.
mrm43 said:
Which rooting guide did you follow?
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
I don't recall. The root part worked fine. I was able to use several of my apps which require root access and they all worked fine for a couple days. It just seems really random that this would all stop working one day.
So here is the timeline.....
Monday 1/27/14 - phone arrives
Wednesday - Rooted
Friday evening - Strange sync issues
Saturday morning - restored to stock while keeping root (did not solve problem and now I cannot connect any google account)
Saturday afternoon - unrooted and restored device (solved problem and google account synced fine after)
That was all in the same week. I've only had the phone since last Monday. It is worth saying that my HTC G2 and my wife's HTC G2 didn't have any issues with google syncing during this time. Totally different products, but I really tried to find anything to link the problem to something systemic and not just a device issue.
I haven't rooted it again just yet. I need to do it before I go too nuts re-installing the apks on my machine anyway. I'll definitely post again if I have problems again, but I really want to believe it was just something left over from whatever bug plagued Google a couple weeks ago.

Factory reset my X727, now Google Services arent working correctly?

I received my phone a few days ago brand new, updated the firmware to 21s, and experienced an overheating issue so I thought doing a factory reset may help before trying to return it possibly for a new one.
However, once I reset the phone, I cant seem to get my google account to sync properly anymore.
The play store doesnt show any of my installed apps and doesnt show that any of my apps need updates either, though if I manually search for the app in the store, it will allow me to update it that way. Syncing my google apps like mail etc seem to be very slow, and I usually have to manually refresh to get new mail.
The biggest issue though is the play store is trying to charge me for every app Ive ever purchased. If I go into settings then purchase history in the play store app, I can see the list of all the apps Ive ever purchased and what I paid for them. When I click the view link which takes me to that app, its showing full price and tries to get me to pay for it. The only workaround I have found is going to the website store, and choosing to manually download the paid app to the phone which seems to work.
Ive tried everything I can think of to fix this. I made sure the google play store and google play services had the latest version. Ive gone into all the google apps and cleared the data and rebooted. Ive tried removing my google account from the phone settings and Ive factory reset my phone three more times and the issue persists.
I have contacted Google support multiple times over 4 -5 hours yesterday which was a nightmare and the reps are extremely unhelpful trying to tell me I must be doing something wrong like logging in with a different account or that the problem lies with the developers of the apps and I need to contact them directly (like I need to contact 100 different app developers to see why theyre trying to charge me for apps again...?) Ive tried telling them I can still access all my paid apps on my old phone and the web browser shows all my purchases as well.
The only thing I can think of is some Google config file or something is remaining on the phone between factory resets which is causing the phone not to connect fully with Google services. The phone isnt rooted, I didnt want to do that in case I had to return the phone due to the overheat issue I had.
Anyone have any possible idea what is causing this? Prior to doing the first factory reset, all my google services worked fine. It was only after doing the first reset I ran into this issue and Google has no clue whats going on and it doesnt help the reps that contact me usually reply with general troubleshooting that has nothing to do with my issue
The paid apps now showing up as paid was definitely a bug i encountered when I first got the phone. I don't quite remember how I solved it. I think I may have just uninstalled/reinstalled google play services and rebooted a few times. After a few hours, every app was showing up properly. I wouldn't bother contacting the app devs or google again, it's definitely something that can be solved by messing with the phone.
I believe the cause of this was the version of the Google play store. It happened to me the first time I set the phone up. I've sideloaded a newer version of the play store and then it behaves like normal.

Asus Zenpad 8.0 Z380M Android Issue

Hey everyone,
This is actually my parents tablet so I'm not entirely sure what happened. They told me it was updated and it looks like a factory reset was performed. It prompts for the account associated with the tablet and I used my mom's email/pass and it says "There is an unexpected error. Try again in 24 hours". I've waited multiple days multiple times and still get the same error. When I try a different login, it says I need to use the account that was previously being used. I tested my mom's credentials elsewhere and they were fine.
It's out of warranty from Asus now and I couldn't find much info online.
Am I SOL? Can I load a new ROM on to it to fix this issue?
Any advice would be greatly appreciated.
Thanks!
drakore said:
Hey everyone,
This is actually my parents tablet so I'm not entirely sure what happened. They told me it was updated and it looks like a factory reset was performed. It prompts for the account associated with the tablet and I used my mom's email/pass and it says "There is an unexpected error. Try again in 24 hours". I've waited multiple days multiple times and still get the same error. When I try a different login, it says I need to use the account that was previously being used. I tested my mom's credentials elsewhere and they were fine.
It's out of warranty from Asus now and I couldn't find much info online.
Am I SOL? Can I load a new ROM on to it to fix this issue?
Any advice would be greatly appreciated.
Thanks!
Click to expand...
Click to collapse
This sounds like an error with GOOGLE NOT THE OS. There must be something about errors like this on other devices.
P.S. sorry about the capitals, it just makes the most important part easily readable

Strange Sync/Download Issues on Multiple OP 6T Handsets

Hello all.
I ordered a OnePlus 6T (non-T-Mobile, 128 GB, 8 GB RAM) on launch day, which I received last week.
Once I logged in with my Google account and started trying to download apps, I noticed that it was taking forever to even start the download from the play store (it says "downloading" but the progress bar does not appear, and then maybe 45-60 seconds later it starts downloading the app). Once the actual download starts, the speed seems about normal. It also takes it forever to load images within the play store and to sync my Gmail account. Push notifications are also delayed for gmail and hangouts, if they ever appear at all.
I did multiple factory resets and OP tech support remotely flashed a fresh factory rom for me, but this didn't help the problem. I returned the device and ordered another, which I just got today. I'm having the same exact problems, which seem bizarre to me since I haven't been able to find anything online suggesting this is a common bug, even though I've now experienced it on two handsets.
A related little glitch I noticed, I'm on T-Mobile, and when I have VoLTE and WiFi calling enabled, Hangouts crashes whenever I enter any text in a message field.
It seems to me the phone is having some issue syncing/connecting with Google's play services/servers. I've tried restarting and clearing the cache on both Google Play Services and the Play Store, both of which I've also verified are up to date. My OS is up to date as well. I have recreated the problem on multiple Wi-Fi networks as well as over cellular data.
Does anyone have any insight into what might be causing this? I really like the phone aside from this major issue...

M3 won't let me sign in to my google account and access it after factory reset??

I got this Mediapad M3 2-3 years ago and loved the light weight and the speakers are sooo good!! I used it regularly for a year and then began using it less frequently. Once, I forgot my lockscreen password and had to factory reset it. This happened again some months later again, I forgot the lockscreen pattern and decided to reboot after trying and failing to remember the pattern for months, literally!!
Then, when I started it up after the reset, it gave me all the setup things like language, wifi and so on and then a "sign in with google account synced to this device" came up. Now, I had forgotten the synced email so I logged in from the one I remember but it kept saying "Unable to sign in due to password change. Please try after 24 hours.". So, I just decided to switch off the tablet and use it later on.
Many months later, I again charged it, booted it up and did the initial setup. Then had to sign in with my synced google account, now I remebered my google accounts but had forgotten their passwords. Luckily, I was able to recover the accounts and changed their passwords.
After that, I tried logging in to the google account on the device. But it said the same thing "Unable to sign in due to password change. Please try after 24 hours." So, I tried again after 24 hours, 72 hours, a week later but the same thing is happening about the password change. I am very sure the emails I am entering are the ones synced with the device. But it won't login.
Please Please help me get access to it. I am losing my mind trying to get in, it's been more than a year!!
Edit: I haven't rooted it or added custom ROM or other such software. It was running on the android it came packaged with.

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