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This is depressing, out of nowhere this big ugly glaring green pixel is here and won't go away
I've only had this phone for 2 months (The AT and T build sucks by the way compared to T mobile, screen atleast)
Now I wanted to ask, ive unlocked the bootloader so technically no warranty, but as this is a hardware problem ...nothing due to unlocking would cause this right
nothing on CYanogen..nothing on set cpu (which installed just 2 days ago and started using , that's why I suspect it)
but its not like my phone was over heating
Any ideas...does anyone know how nice HTC Support will be over this..or am I stuck with this
Thanks
PS: Is there a way to relock the bootloader, that is get rid of that unlock logo at boot?
attached photo**
SS2006 said:
This is depressing, out of nowhere this big ugly glaring green pixel is here and won't go away
I've only had this phone for 2 months (The AT and T build sucks by the way compared to T mobile, screen atleast)
Now I wanted to ask, ive unlocked the bootloader so technically no warranty, but as this is a hardware problem ...nothing due to unlocking would cause this right
nothing on CYanogen..nothing on set cpu (which installed just 2 days ago and started using , that's why I suspect it)
but its not like my phone was over heating
Any ideas...does anyone know how nice HTC Support will be over this..or am I stuck with this
Thanks
PS: Is there a way to relock the bootloader, that is get rid of that unlock logo at boot?
attached photo**
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Click to collapse
eesh sorry to hear that.
Your two options are...
1. Claim warranty exchange without telling them it's unlocked. I've read some cases of people getting away with this. My only concern with his is that I'm afraid someone at HTC will charge me for a motherboard replacement on the old phone once they find out it's unlocked. But again some people have gotten away with it.
2. Be honest and tell them it's unlocked...which is what I did BUT it was a very long battle with HTC to get my phone under warranty. They automatically will try to charge you $196 to replace the motherboard because of the unlocked bootloader. A new motherboard technically puts you back under warranty but at the cost of $196. I had to start a case with a better business bureau and after about a month of fighting on the phone on daily calls they finally sent me a new phone without even telling me they were. I guess their way of telling me to shut the hell up.
Unfortunately, there's no way to relock your bootloader. And because of my horrid experience I never unlocked my second Nexus. I'm glad I didn't cause my power button broke a few days ago and the warranty exchange was a lot easier with a locked bootloader.
Good luck.
Some people with unlocked bootloaders have had better luck conacting google about the warranty exchange. There's a thread around here where someone details the process.
That is big/bright! I had a defective pixel and it was way smaller than that. That looks almost like a cluster of them.
If you had tmobile I would say file a lost phone claim if you had the insurance on it.
Since paying 130 is cheaper than 200 lol.
Like the 2nd poster said, just call and don't tell em and see what happens.
For those of us who ordered the Nexus One on the day it was released (January 5, 2010), we're coming up on one year, which is the period of the original warranty (see http://static.googleusercontent.com...e.com/en/us/googlephone/nexusone-warranty.pdf).
So, if you haven't unlocked your bootloader yet because you didn't want to void the warranty, you may as well do it on January 5th, because your warranty expires then anyway
LOL @ waiting a year to unlock your phone that is specifically distinguished by being unlocked.
Hey, my phone's bootloader is still unlocked you know.
HTC replaced my N1 under warranty, even though I unlocked the bootloader the day I got it. Why wait 1 year to unlock the phone's true potential?
inneyeseakay said:
HTC replaced my N1 under warranty, even though I unlocked the bootloader the day I got it. Why wait 1 year to unlock the phone's true potential?
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Click to collapse
My bootloader is locked and I have access to the full potential of my phone...just 10 minutes longer; the time needed to input the adb commands
I'm not willing to unlock my bootloader since my warranty is for a year (bought mine in september this year) and it's covered by my carrier, not by HTC...they will totally refuse any phone that has been unlocked, but won't care if it has been rooted or so (they are too noob to notice anyways )
Time sure does fly when your having fun on XDA. Still able to do everything I need with it locked
I bought mine in May and originally unlocked the bootloader... I highly recommend NOT doing so.
For one, its pointless. You can root and install custom bootloaders/kernels/roms without unlocking the bootloader
Second, you can't go back.
Third, you'll have a huge ugly unlock icon on every boot-up.
Fourth, you can't go back.
Fifth, you'll have a huge ugly unlock icon on every boot-up.
Nuff said.
I did a warranty swap for mine and luckily got a replacement that I am keeping locked (bad headset jack btw).
There is no reason to go back, and the unlock icon looks fine. What a bunch if stupid ass excuses that make zero sense.
Actually I'm not keen on the padlock, and do get tempted to lock mine back up every so often. Functionality wins though.
Mine was shipped January 7th, so the end of my primary warranty is imminent too. And I got two warranty swaps out of it, too.
It turns out I have an extra year of coverage though - yay MBNA Platinum Plus card! But I will have to figure out what is the routine for making use of this coverage. I suspect that device swaps will be out of the question; I'd probably have to send it in for repair and then submit the bill to the insurer.
Another potential snag - I think that in the fine print, to invoke my extended warranty it has to be something that would have been covered under the original warranty. So if I were to unlock the bootloader, and the insurer were to ask HTC, they might get an answer that the original warranty didn't cover my situation.
Mine was unlocked on launch day the moment I got it
The unlock icon is far from ugly, it's a nerd badge of honor.
player911 said:
Third, you'll have a huge ugly unlock icon on every boot-up.
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Click to collapse
Wear it with pride!
Never unlocked it, and I never will. No reason for that.
YoMarK said:
Never unlocked it, and I never will. No reason for that.
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Click to collapse
Flashing unreleased versions of Android was a huge plus for me!
mortzz said:
Mine was unlocked on launch day the moment I got it
The unlock icon is far from ugly, it's a nerd badge of honor.
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Click to collapse
+1 to that guy!
mortzz said:
Flashing unreleased versions of Android was a huge plus for me!
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Click to collapse
Oh, if your bootloader isnt Unlocked, cant you flash unreleased versions of android, ie upcoming gingerbread?
If i unlocked mine now, would i have to wipe and reflash my current Rom?
I unlocked mine few days after buying mine in February. I just sent mine in a few weeks ago for dust under screen and got a replacement.
They won't reject the phones because they are unlocked. They will however, I believe; reject them if they are still rooted after you send them off to HTC repair center.
I do agree with not unlocking the phone since we have the one click root method.
Can anyone give me 5 reasons why unlocking the bootloader should be done? I rooted my phone and can do pretty much everything I think that is needed.
I'm interested to know what else is being missed out on (I'm not being sarcastic, I'm honestly interested!)
The most valid reason: safer flashing of the radio.
Sistum Id said:
They won't reject the phones because they are unlocked. They will however, I believe; reject them if they are still rooted after you send them off to HTC repair center.
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Click to collapse
Nope, I sent mine to HTC Repair Center with CM6.1 on it. They sent me a fresh replacement, no additional charges for unlocked bootloader/3rd party ROM/misc scratches/etc...
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
ThaBrickah! said:
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
Click to expand...
Click to collapse
tiny bump
ThaBrickah! said:
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
Click to expand...
Click to collapse
$700 dollars??? Jeez, someone ripped you off. Did you buy it from eBay? I bet you did.
The Nexus 4 is available on the U.S Play Store as of time.
( it would be more expensive if it was in another country, but since you're using the dollar sign...)
Sent from my Nexus 7 using Tapatalk HD
scream4cheese said:
$700 dollars??? Jeez, someone ripped you off. Did you buy it from eBay? I bet you did.
The Nexus 4 is available on the U.S Play Store as of time.
( it would be more expensive if it was in another country, but since you're using the dollar sign...)
Sent from my Nexus 7 using Tapatalk HD
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Click to collapse
No, I'm sorry. I had edited down my original question and now it doesn't make complete sense. What I meant was that my phone died on me but I left my bootloader unlocked after reflashing with the image from the developer.google site. I never rooted it but failed to lock the bootloader after reflashing. Now I have the red light of death.
The $700 comes from them holding $300 on my credit card during the RMA process, only to find that I've voided my warranty by having an unlocked bootloader and them charging me for it. That would be over $700 for an N4 that could just do the exact same thing again.
I honestly don't want this phone anymore if all of them are going to die after only a couple weeks use.
The phone is designed to be unlockable via a simple command, so the fact that you have done that should in no way invalidate your warranty. You should have no problem with an RMA.
Sent from my Nexus 4
There is a fix for the red light of dead... It's a hardware problem tho, let me find the youtube video.. brb
I can't find the video (i'm at work) and I have it bookmarked at home, it's on xda tho, you must take out the back part and release a part of the hardware.. It's easy and the guy who found out made several examples, in which if he pressed that chip = red light appear, leaving it without much pressure = normal
I guess take the back off , remove the battery connector , reconnect the connector after a few minutes and put it on charge
Sent from my Nexus 4 using Tapatalk 2
If the phone is dead, what does it matter if the bootloader is unlocked?
Sent from my Nexus 4 using Tapatalk 2
Most everyone says that an unlocked BL voids the warranty, but it doesn't specifically say that in the warranty documentation. I think I'm going to let this thing run down as much as possible then try to connect to it over the weekend, then call Google on Monday if I have no success. Wonder if I should be upfront with the unlocked BL?
you haven't voided the warranty. Honestly, these companies rarely check for those kind of things. They don't have much time to investigate so they go straight to fixing it. I sent my rooted epic 4g w/ screwed up NV items (screwed em up while flashing) in for a fix and they fixed it for me no charge. You should be fine.
i have sent a few devices back for rma from google. each one of them had an unlocked bootloader, root, custom recovery, and a custom rom/kernel. google never gave me any issues with the process, and exchanged my devices within days. if its a hardware issue, they wont have any problems with an unlocked bootloader.
simms22 said:
i have sent a few devices back for rma from google. each one of them had an unlocked bootloader, root, custom recovery, and a custom rom/kernel. google never gave me any issues with the process, and exchanged my devices within days. if its a hardware issue, they wont have any problems with an unlocked bootloader.
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Click to collapse
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
ThaBrickah! said:
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
Click to expand...
Click to collapse
That's pretty radical to drop Android altogether, if you just wanted quick updates, why didn't you just leave it locked and stock?
ThaBrickah! said:
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
Click to expand...
Click to collapse
First of all, I don't get it. Nexus has been great to me, and the 3 others I know who bought it, love it too. Build quality is good, and stock, no issues. Even if you root it, chances of something like that happening are low. I used to have all kinds of phones, from gs2&3 to note 2 to HTC one x. None of them were as hard to mess up as the nexus.
But as far as your original question goes... I rmad galaxy nexus to Google because my earpiece became very crackly. Mine was rooted and unlocked. I kept on putting it off until I realized that the label they sent was only good for 14 days. Ended up sending it rooted and with custom ROM on it, figured might as well try. No issues at all. They didn't say a word.
Sent from my Nexus 4 using xda app-developers app
chrisMBP said:
That's pretty radical to drop Android altogether, if you just wanted quick updates, why didn't you just leave it locked and stock?
Click to expand...
Click to collapse
I reflashed stock firmware onto it in hopes of improving battery life - per a thread on this forum. For me, rooting is unnecessary on the Nexi because there isn't any manufacturer or carrier bloatware to get rid of. I honestly did consider rooting it to try an underclocking app to maybe improve battery life, but it seemed too much of a PITA.
They got my old phone last Wednesday, but the charges are still pending as of today. I decided to go ahead and open the replacement and not worry about it anymore. I noticed the replacement has a higher number serial number, so now I'm off to read the thread that tries do decode it!
Thanks all.
When I read that HTC was offering to replace cracked screens on a one-time basis I thought that was pretty cool. But then I read it was only if the screen was cracked within the first 6 months and I thought what were the odds of that happening. Seemed like it was more likely to happen in months 6-24. Well, I got my M8 in April and the other day I dropped it. I was sitting down and reached into my pocket when it rang and it fell out. It was only a short distance and I've had it happen many times before without incident, but for some reason the screen completely shattered. I even had a protector on it to no avail.
Well, I contacted HTC via messenger and had a great experience. It did take awhile as the operator went over the various options, but ultimately I chose the completely free option which will take 8-10 days which I can afford because I am just using my old phone. Just sent it off yesterday so I'll let you know how it goes, but so far, it seems they have lived up to their promise.
That's awesome ! I was wondering how they would handle this and if there weren't any conditions they could deny your phone.
Well i'm not going to try it on purpose ..
They just asked for the serial # and then they were able to get all of the other information they needed from that, although they did ask when I bought the phone. I'm not sure why they would ask that considering it had to be less than 6 months that I've had it.
They sent me a pre-paid label and I dropped it off at UPS.
Be thankful you live in a country where they offer the advantage program
Sent from my HTC One_M8 using Tapatalk
Oh, really. What country do you live in that they don't offer it?
bigragu said:
Oh, really. What country do you live in that they don't offer it?
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Every other country except USA?
bigragu said:
Oh, really. What country do you live in that they don't offer it?
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Click to collapse
Canada's HTC Advantage is only the extra Google Drive space and software update promise.
Didn't realize. Doesn't really make any sense why that would be.
So you didn't root this or anything I hope right?
I just got off the chat with HTC and they said if I root this phone it voids all warranty even screen repair.
So now I have been scrambling to go back to stock everything from S-OFF so I can send this in for repair using the same free option.
murf43143 said:
So you didn't root this or anything I hope right?
I just got off the chat with HTC and they said if I root this phone it voids all warranty even screen repair.
So now I have been scrambling to go back to stock everything from S-OFF so I can send this in for repair using the same free option.
Click to expand...
Click to collapse
Unfortunately, they will still be able to tell. My screen shattered and I had an unlocked bootloader with S-off. Went back to stock, re-locked, changed re-locked to locked and removed tampered banner, and sent it in (from what I read turning S-on will trip re-locked and tampered so I didn't do).
Got a quote from them yesterday that they'd only replace my screen for free if I paid $290 for them to replace my motherboard since my bootloader was unlocked (they will look to see if you requested an unlock token from HTC Dev as well as looking on the device itself). After spending an hour on the phone with them yesterday they say they will do it for $145 but a supervisor is supposed to call me back so we can discuss more. They still haven't explained to me why the motherboard needs to be replaced besides "we have to since the bootloader was unlocked."
My approach when dealing with them is that there are two separate warranties for the phone - the screen replacement warranty and a 1 year warranty for the rest of the phone. The screen warranty doesn't mention unlocked bootloader voiding it, only that "unauthorized modifications.." will. Whereas the 1 year warranty mentions "unauthorized modifications..." as well as "the bootloader has been unlocked.." voiding the warranty.
I'll let you guys know where I get with them.
jfvick said:
Unfortunately, they will still be able to tell. My screen shattered and I had an unlocked bootloader with S-off. Went back to stock, re-locked, changed re-locked to locked and removed tampered banner, and sent it in (from what I read turning S-on will trip re-locked and tampered so I didn't do).
Got a quote from them yesterday that they'd only replace my screen for free if I paid $290 for them to replace my motherboard since my bootloader was unlocked (they will look to see if you requested an unlock token from HTC Dev as well as looking on the device itself). After spending an hour on the phone with them yesterday they say they will do it for $145 but a supervisor is supposed to call me back so we can discuss more. They still haven't explained to me why the motherboard needs to be replaced besides "we have to since the bootloader was unlocked."
My approach when dealing with them is that there are two separate warranties for the phone - the screen replacement warranty and a 1 year warranty for the rest of the phone. The screen warranty doesn't mention unlocked bootloader voiding it, only that "unauthorized modifications.." will. Whereas the 1 year warranty mentions "unauthorized modifications..." as well as "the bootloader has been unlocked.." voiding the warranty.
I'll let you guys know where I get with them.
Click to expand...
Click to collapse
But requesting a unlock token from htcdev doesn't necessarily mean that the device is unlocked. This HTC policy is crap.
I got my screen replaced under warranty from HTC for my One X, and they gave me a non gorilla glass, which i realized in a week as it got plenty of scratches easily. But didn't bother to explain the dumb customer care, just sold the device...
Sent from my HTC One_M8 using XDA Premium 4 mobile app
bigragu said:
When I read that HTC was offering to replace cracked screens on a one-time basis I thought that was pretty cool. But then I read it was only if the screen was cracked within the first 6 months and I thought what were the odds of that happening. Seemed like it was more likely to happen in months 6-24. Well, I got my M8 in April and the other day I dropped it. I was sitting down and reached into my pocket when it rang and it fell out. It was only a short distance and I've had it happen many times before without incident, but for some reason the screen completely shattered. I even had a protector on it to no avail.
Well, I contacted HTC via messenger and had a great experience. It did take awhile as the operator went over the various options, but ultimately I chose the completely free option which will take 8-10 days which I can afford because I am just using my old phone. Just sent it off yesterday so I'll let you know how it goes, but so far, it seems they have lived up to their promise.
Click to expand...
Click to collapse
Wow well be careful next time
I smashed the screen on my one and damaged the case and speaker grills. All repaired by HTC for £103 ($175) in just over 2 weeks. Couldn't believe how cheap it was considering the parts themselves cost more than the actual cost of repair.
So a all in all thumbs up for HTC for not charging an extortionate price for repair. I sent mine in unlocked everything, but no complaints from HTC because I wasn't claiming under warranty.
I was watching xmen yesterday and when it ended I got up and somehow my phone slipped out of my shorts pocket and landed screen down. It made such a loud noise I was so scared to pick it up. Luckily, when I did not a scratch on the screen. I think what might've saved me was I had a clear skin on the two grills (nothing on screen) which might've propped it up a bit by making a lip. There was a small scuff on the metal rim on the left side of the phone. I took a nail filer and smoothed it out. When you shine light on it you can see some scratches from filing. However, when you run your finger down it, it doesn't catch like it did when the scuff was there.
Sent from my HTC One_M8 using XDA Free mobile app
otariq said:
I was watching xmen yesterday and when it ended I got up and somehow my phone slipped out of my shorts pocket and landed screen down. It made such a loud noise I was so scared to pick it up. Luckily, when I did not a scratch on the screen. I think what might've saved me was I had a clear skin on the two grills (nothing on screen) which might've propped it up a bit by making a lip. There was a small scuff on the metal rim on the left side of the phone. I took a nail filer and smoothed it out. When you shine light on it you can see some scratches from filing. However, when you run your finger down it, it doesn't catch like it did when the scuff was there.
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
So how was the movie
Sent from my HTC One_M8 using XDA Premium 4 mobile app
they charged me $290 because i rooted and unlocked my bootloader on AT&T variant.. they said it is no under warranty anymore
it wasn't converted to GPE, just rooted..
before i sent to them i re-locked bootloader and installed stock version as well. .still they charged me $290
I can't believe how horrible this is. It's really not what one would expect by a company such as HTC, especially as they are trying to build a loyal user base and get out of trouble.
As far as I read until now, this doesn't seem to happen in Europe, but this policy proves that they are only behaving well in Europe because of the laws, not because of caring for being fair.
flayzeraynx said:
they charged me $290 because i rooted and unlocked my bootloader on AT&T variant.. they said it is no under warranty anymore
it wasn't converted to GPE, just rooted..
before i sent to them i re-locked bootloader and installed stock version as well. .still they charged me $290
Click to expand...
Click to collapse
Wow really? I thought warranty was still valid. In any case, how would a shattered screen be related to software mods? I have an AT&T variant as well with S-Off and unlocked bootloader. Not looking good then.
is350 said:
Wow really? I thought warranty was still valid. In any case, how would a shattered screen be related to software mods? I have an AT&T variant as well with S-Off and unlocked bootloader. Not looking good then.
Click to expand...
Click to collapse
nope, i did 4 times conversation with htc representative and they told me, when you download bootloader unlock file from htc's website, there is a disclaimer says this will void your warranty.. you have to accept that to download the unlock file.. that is why they charged $290 for the replacement on cracked screen even if i revert back to stock and re-lock it
flayzeraynx said:
nope, i did 4 times conversation with htc representative and they told me, when you download bootloader unlock file from htc's website, there is a disclaimer says this will void your warranty.. you have to accept that to download the unlock file.. that is why they charged $290 for the replacement on cracked screen even if i revert back to stock and re-lock it
Click to expand...
Click to collapse
jfvick said:
Unfortunately, they will still be able to tell. My screen shattered and I had an unlocked bootloader with S-off. Went back to stock, re-locked, changed re-locked to locked and removed tampered banner, and sent it in (from what I read turning S-on will trip re-locked and tampered so I didn't do).
Got a quote from them yesterday that they'd only replace my screen for free if I paid $290 for them to replace my motherboard since my bootloader was unlocked (they will look to see if you requested an unlock token from HTC Dev as well as looking on the device itself). After spending an hour on the phone with them yesterday they say they will do it for $145 but a supervisor is supposed to call me back so we can discuss more. They still haven't explained to me why the motherboard needs to be replaced besides "we have to since the bootloader was unlocked."
My approach when dealing with them is that there are two separate warranties for the phone - the screen replacement warranty and a 1 year warranty for the rest of the phone. The screen warranty doesn't mention unlocked bootloader voiding it, only that "unauthorized modifications.." will. Whereas the 1 year warranty mentions "unauthorized modifications..." as well as "the bootloader has been unlocked.." voiding the warranty.
I'll let you guys know where I get with them.
Click to expand...
Click to collapse
So after talking to them Friday, they said someone from the repair team would call me in 3-5 days. Today (Monday) I got a message that they would in fact replace my screen free of charge. He apologized and said because the bootloader was unlocked it automatically generated the $290 quote to fix it but since the software on my phone was stock and supported by HTC they would fix it under warranty. They should be shipping my phone back to me tomorrow or the next day.
From what I've seen there is a lot of confusion on the issue of free screen replacement and unlocked bootloader. So for those of you in a similar situation I would recommend converting back to stock completely (bootloader and rom) before sending to HTC and when they send you a quote for $290, call and complain and ask to speak to a manager when they say there's nothing they can do. Only the Limited Warranty (which is separate from the Screen Warranty) stipulates unlocking the bootloader void's the warranty and you're filing a claim under the Screen Warranty. If you keep complaining they'll eventually do it for free.
Hope this saves more than a few people the $290 they keep trying to charge.
I purchased a used Nexus 6P a couple of months ago. It died while I was using it a few days ago. It will not show any signs of life whatsoever. It will not even accept a charge.
I spoke to Huawei and explained the problem. They refuse to repair the phone even though I am willing to pay for the repair. They say that if I do not have a valid receipt (Ebay, Swappa, etc. don't count) that I am out of luck. Amusingly, I was told that they have a way of determining if the phone was ever rooted (which I do not believe) and that if it was ever rooted, this also voids their responsibility for repairs even out of warranty.
I have never had a hardware failure like this and have tinkered with perhaps 20 phones over the years. I have never run across this situation before.
Can anyone suggest an alternative or do I though this expensive device in the trash?
Man hate to hear that for you! I recently took my wifes LG G3 which would not keep the screen on and fixed it. I know it's a totally different issue probably. But the point was I was able to test my working G3 with hers and found that it was the MAIN BORAD...so I bought a $50 broken screen phone off eBay and opened it up and swapped boards. Phone works great now.
Wondering if something similar could be done for you. Maybe there are some "broken for parts" versions out there you could get for cheap. If your handy at all....it's typically just screws and small parts. You might even find a replacement video on YouTube.
Good luck! Sucks...sorry.
Thanks for the kind words. I agree that it is likely the main board, but the 6P is such a bear to work on that I am not eager to throw more money at it unless I could have some degree of confidence that I wil succeed.
Do you know where was the phone purchase originally?. Google or Huawei?
Sent from my Nexus 6P using Tapatalk
Sorry to hear!!
But actually, I do believe they can tell if the phone has been unlocked (which I believe you need to root)
The phone came from a re-seller, so it is impossible to say.
One can easily re-lock the bootloader. I don't believe that unlocking leaves a trail, so to speak.
For sure Huawei has a bad rep for customer support. A few good reports here and there, but mostly stories like yours. That is exactly why I bought mine directly from Google and purchased the Nexus Protect package. I paid a little more than getting it from Amazon, but the peace of mind is worth it to me. Perhaps you can find a local phone repair place to help you out?
I would happily send this to a third-party repair shop, but I cannot guess who would have access to the parts.
Call some of them and ask if they can get the parts.
Wow this is clearly unacceptable!! I mean the phone is not even 1 year old yet how can they refused repairing it? They want the receipt but who cares about that if the phone is not even 1 year old...
Stories like that make me dont wanna buy phones from Huawei anymore! Try again until they accept repairing it.
Sent from my Nexus 6P using Tapatalk
Talk to a local repair person and see what they will do. Parts are available (http://www.globaldirectparts.com/Huawei-Google-Nexus-6P-Parts-s/24884.htm), so the question will be if the repair person has had experience with the phone before and what kind of risk they and you are willing to take.
Does anything happen when you plug it into your computer any sound or vibration?
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