Missing OTA upgrade to Android 8 (Oreo?) - Samsung Galaxy S7 Edge Questions and Answers

HI,
I'm posting here because I am wondering if anyone can help.
I have a samsung S7 Edge. It's model SM-G935F. It's on Android 7.
It's security patch level is currently listed as Feb 2018.
I'm on the the Three UK network and I purchased this device from a Samsung branded store. If I manually check for updates it says "Your phone is up to do date".
I've spoken to support at three and they tell me that all of their S7's have had this firmware deployed. They have referred me to Samsung tech support who have talked me through a few things (which I had already tried...). I've even used Samsung Switch to check for an update.
The last message I received from Samsung support is that I'll have to wait until they get around to sending an update to my device. Meanwhile Samsung's general account say try taking it to a Samsung service centre.
So I was wondering if anyone had any advice?
Yes, I could root and deploy an issue to my device but for the moment I'd like to see if I can get the OTA update to work.
(I have insurance on this device so I'm unsure if I end up having to root it whether it could invalidate it?)
Also for work reasons I need to see if it is possible to get some support from Samsung and/or Three.

You can easily flash latest Oreo firmware through Odin.

Kill-Switch said:
You can easily flash latest Oreo firmware through Odin.
Click to expand...
Click to collapse
Thanks, i know that, it wasn't the answer I was looking for.
Turns out that the supplier had handed me a chinese phone. So I am due a replacement.
To say I am not happy with Samsung's own branded UK shops would be an understatement.

Related

T-Mobile UK first to offer 2.2 OTA update for Galaxy S !!

Samsung Galaxy S 2.2 update
Posted: 5 hours ago
Hi folks
Thanks a lot for all your patience regarding the Galaxy S froyo update.
Our handset team have been working closely with Samsung regarding this update and future updates and would like to share their news with you.
Our goal is to make the update process smoother and we are working to become the only mobile operator offering FOTA (Firmware over the Air) updates for the Samsung product range. The aim was and still is to have the FOTA update available at some point today. If for reasons outwith our control we are unable to have a FOTA update process fully functioning by close of play today, then we will make the update available for download via Samsung KIES tomorrow (Dec 1st)
Thanks again for all the feedback you've given us through our forums.
Cheers
Barry
T-Mobile forum team
http://support.t-mobile.co.uk/discussions/index?page=forums&topic=80103825157760012c52e07803002f32
I wonder if they are just creating a package for FOTA or sorting out the bugs in the 2.2 update also? Probably just adding all the t-mobile crap
OTA is an interesting choice....
How do they know whether a phone has the T-mobile product code? Does that mean the update will be sent to all the T-mobile Galaxy S phones?
Or what if you originally had a T-mobile product code and now have XEU after using the KIES hack, will T-mobile try to send you the upgrade?
These are probably very simple questions, but I'm new to smartphones
enigmameusa said:
OTA is an interesting choice....
How do they know whether a phone has the T-mobile product code? Does that mean the update will be sent to all the T-mobile Galaxy S phones?
Or what if you originally had a T-mobile product code and now have XEU after using the KIES hack, will T-mobile try to send you the upgrade?
These are probably very simple questions, but I'm new to smartphones
Click to expand...
Click to collapse
I doubt they even can push it out it looks like another line to me as they said it would be out by the end of november via kies in the first place. There is still no update in kies at the moment

Unable to upgrade 'officially' through Kies

I have a Samsung Galaxy S. The details on 'About' menu of the phone are:
Model Number:
GT-I9000
Firmware version:
2.1-update1
Baseband version:
I9000XXJF3
Kernel version:
2.6.29
[email protected] #2
Build number:
ECLAIR
I use the phone on T-Mobile. I have no idea if it is locked, etc, but was purchased there from new (well a reseller website, not sure where it physically came from).
I have never updated this phone. This is as the phone was purchased one year ago. I have not installed any new ROMs, official or custom. I am the only owner and therefore no it has never been updated without my knowledge.
I am aware a new version of Android is out and have installed the Kies software, wishing to do this the 'official' route.
I get the following error message in Kies:
The current version is not an official release.
Firmware upgrade service for unofficial versions is not supported.
Current firmware version: PDA:JF4 / PHONE:JF3 / CSC:JE6 (TMU)
Any help at all? I really want to get this updated, especially after the hassle of install the terrible Kies software! I would prefer to do this the 'official' route without installing custom ROMs etc.
Has anybody seen such a message before? Thanks!
If your using a T-Mobile version, use Samsung Kies Mini. Search for it in google.
carlo.edmon said:
If your using a T-Mobile version, use Samsung Kies Mini. Search for it in google.
Click to expand...
Click to collapse
Thank you very much for the reply.
I am on T-Mobile UK and got the phone from them. I assume this means I am using a T-Mobile UK version. Can Samsung Kies Mini upgrade T-Mobile UK? If so, can you please provide a link? When searching via Google all I can find is Kies Mini for Mac. There are some old versions that come up, too, but these seem to be for specific phones.
If you could give any further advice on how to upgrade my Samsung Galaxy S i9000 on T-Mobile UK that'd be great .
Thanks.
PS - Is this part of my original post:
Kernel version:
2.6.29
[email protected] #2
relevant at all? Should it say 'root'? I have never 'rooted' the phone. Could this be why Kies is unhappy with my firmware version? Thanks.
Try this one:
"ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=560&AT_ID=341559"
It's for US but just give it a try. After installing the software, let it update to the latest version then connect your phone. My sister's phone came from US and I used this to update hers.
carlo.edmon said:
Try this one:
"ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=560&AT_ID=341559"
It's for US but just give it a try. After installing the software, let it update to the latest version then connect your phone. My sister's phone came from US and I used this to update hers.
Click to expand...
Click to collapse
Thanks for the link, I had found that before but ignored it because it does not mention i9000.
I'll give it a while incase any other ideas come in, otherwise I'll give it a go. The fact it's for the US (and you used it to update a US phone) does not give me confidence it'll work for a UK phone. I'll try it as a last resort, but I'd like to see if there are any other options for the moment.
I've given T-Mobile UK a call who were useless -If you cannot update because of Samsung Kies then you'll have to contact Samsung, not us. I contact them and they basically say 'take it into a Samsung authorised repairer'. I call my nearest one and it sounds far from a professional outfit - 'Just drop it off'. I'd hoped they could update it on the spot but I was told I'd have to leave it with them... I cannot afford to be without my phone, though.
It looks like I might have to stick to the current version I've got, I cannot get Kies to give any message other than the one in the original post... And none of the 'official' support lines are bothered. No wonder people don't bother with the 'official' releases... Though I'd like to in order to keep my warranty intact.
Thanks.
Use odin and update it your self or contach t mobile about your problem
got-petrol said:
Use odin and update it your self or contach t mobile about your problem
Click to expand...
Click to collapse
Thanks for the reply. I have tried contacting T-Mobile already, see previous post (relevant section below):
I've given T-Mobile UK a call who were useless -If you cannot update because of Samsung Kies then you'll have to contact Samsung, not us. I contact them and they basically say 'take it into a Samsung authorised repairer'. I call my nearest one and it sounds far from a professional outfit - 'Just drop it off'. I'd hoped they could update it on the spot but I was told I'd have to leave it with them... I cannot afford to be without my phone, though.​
I'm basically left without any help from them. I'd rather not go down the Do-It-Yourself route, mainly because I do not understand all of the steps that need doing. Each guide is *slightly* different... And I've no idea which (specific) files I should download and from where... And kernel? And ROM? And.. Urgg. I also see Phone/PDA/CSC... It's a minefield for somebody that does not know enough and wanted an easy update.
I am starting to consider doing it myself but really need to find one definitive guide that I should follow.
Thanks.

[Q] Factory unlocked Note 3 updated with TMO OFW on Kies?

I purchased a factory unlocked note 3 about 2 days ago and out the box was 4.4.4 i presume. The manufacture date was in late 2014. I've been dying to get my hands on the official lollipop update knowing kies is about the only way. Long story short after the reboot i turned my head and i heard the T-mobile boot sound! I look over and see the tmobile boot playing. After that i suddenly have all TMO's bloatware and annoying little offers but weirdly half of the bloatware doesnt work. It all gets errors and so forth. I'm slightly confused as to why this happened. I purchased the note from an official licensed samsung retailer and the box was sealed. I just want to know why or how this could happen? IT just baffles me.
Its a TMobile branded phone is the most likely answer .
Kies has updated by the firmware details etc on the phone .
JJEgan said:
Its a TMobile branded phone is the most likely answer .
Click to expand...
Click to collapse
But i purchased it brand new, factory unlocked, directly from samsung. I had to order it from the official retailer but i had tracking VIA samsung's official support mail.
Did you try to contact the place you got it from?
What details re CSC firmware etc .
Use Phone Info from Play store .
Kies can only read what's on the phone .
Are you sure Kies gave you an update to lollipop .
Could it be that someone flashed a firmware ???

S10+ Appears To Be Incapable of Software Updates After Switching Carriers

Hi all,
I have an S10+ that refuses to acknowledge that its software is out of date.
I bought a US Cellular Galaxy S10+ from the Samsung website when the phones launched in March 2019. In late August 2019, I decided to switch to AT&T (had previously been on my parents' plan, wanted to start my own). I transferred the phone and my number over to AT&T.
Recently, I noticed that I have not received a software update or security update since before I switched. My Android version is still 9, my kernel is dated Aug 7, 2019, and my security patch level is Aug 1, 2019.
No matter what I do, my phone says its software is up to date.
I took the following actions:
Called AT&T to have them update the phone in their servers or whatever it is they do.
Changed the date in the phone, restarted and searched for updates.
Cleared the cache data in the phone's BIOS.
Tried using Smart Switch, it said it was up to date.
Did a factory reset of my phone.
Contacted Samsung, was told to talk to my carrier.
Called AT&T again, was told they could not push the updates because the IMEI number is for a US Cellular phone, not an AT&T phone.
Today, I took it to a Samsung representative at a local Best Buy. He plugged the phone in to whatever PC tool he has, it prompted him to download the latest AT&T firmware. He did so and tried flashing the phone. I looked and saw the blue BIOS screen where the phone said it was downloading the firmware. However, when it finished and he started the phone up again, the phone's software information was unchanged. He tried it a second time, and still no change. He told me he had never seen a phone refuse the firmware like this, and he said there was nothing he else he could think of to try. He said even if I could flash the firmware, it might still refuse to receive updates and I'd have to keep flashing it to get all the updates. His suggestion was to just wait and try to see if I could get a deal on an S20.
This phone is paid off, and still in great condition. I'd really rather not have to replace it less than a year after I got it. I've thought about trying to flash the phone myself with Odin, but I'm not sure whether I need to try it with AT&T firmware or US Cellular firmware. Furthermore, I can't find AT&T firmware for the SM-G975U, only the SM-G975U1, and I'm not even sure if it's up to date. What are your suggestions?
You could try updating using the Frija & Odin method found in News & Discussion board, then see if next month you receive OTA?
RuthlessNate said:
Hi all,
I have an S10+ that refuses to acknowledge that its software is out of date.
I bought a US Cellular Galaxy S10+ from the Samsung website when the phones launched in March 2019. In late August 2019, I decided to switch to AT&T (had previously been on my parents' plan, wanted to start my own). I transferred the phone and my number over to AT&T.
Recently, I noticed that I have not received a software update or security update since before I switched. My Android version is still 9, my kernel is dated Aug 7, 2019, and my security patch level is Aug 1, 2019.
No matter what I do, my phone says its software is up to date.
I took the following actions:
Called AT&T to have them update the phone in their servers or whatever it is they do.
Changed the date in the phone, restarted and searched for updates.
Cleared the cache data in the phone's BIOS.
Tried using Smart Switch, it said it was up to date.
Did a factory reset of my phone.
Contacted Samsung, was told to talk to my carrier.
Called AT&T again, was told they could not push the updates because the IMEI number is for a US Cellular phone, not an AT&T phone.
Today, I took it to a Samsung representative at a local Best Buy. He plugged the phone in to whatever PC tool he has, it prompted him to download the latest AT&T firmware. He did so and tried flashing the phone. I looked and saw the blue BIOS screen where the phone said it was downloading the firmware. However, when it finished and he started the phone up again, the phone's software information was unchanged. He tried it a second time, and still no change. He told me he had never seen a phone refuse the firmware like this, and he said there was nothing he else he could think of to try. He said even if I could flash the firmware, it might still refuse to receive updates and I'd have to keep flashing it to get all the updates. His suggestion was to just wait and try to see if I could get a deal on an S20.
This phone is paid off, and still in great condition. I'd really rather not have to replace it less than a year after I got it. I've thought about trying to flash the phone myself with Odin, but I'm not sure whether I need to try it with AT&T firmware or US Cellular firmware. Furthermore, I can't find AT&T firmware for the SM-G975U, only the SM-G975U1, and I'm not even sure if it's up to date. What are your suggestions?
Click to expand...
Click to collapse
Settings > About > Software Information > Service Provider SW Ver
What does it show for you over there?
Your phone is probably still on the US Cellular CSC.
I'd recommend flashing the G975U1 ATT firmware if you want ATT features, or the XAA firmware, to convert your device to a completely unbranded variant with no carrier apps.
You can use SamFirm or Frija to get the firmwares.
Use 'SM-G975U1' as the model and for the CSC, use 'ATT' if you want the AT&T firmware, or 'XAA' if you want the unbranded firmware.
Flash it with patched Odin here:
https://androidfilehost.com/?fid=6006931924117912211
You will have to wipe/reset the entire phone with this process, so make sure to use Smart Switch to backup your data.
MeltdownSpectre said:
Settings > About > Software Information > Service Provider SW Ver
What does it show for you over there?
Your phone is probably still on the US Cellular CSC.
I'd recommend flashing the G975U1 ATT firmware if you want ATT features, or the XAA firmware, to convert your device to a completely unbranded variant with no carrier apps.
You can use SamFirm or Frija to get the firmwares.
Use 'SM-G975U1' as the model and for the CSC, use 'ATT' if you want the AT&T firmware, or 'XAA' if you want the unbranded firmware.
Flash it with patched Odin here:
https://androidfilehost.com/?fid=6006931924117912211
You will have to wipe/reset the entire phone with this process, so make sure to use Smart Switch to backup your data.
Click to expand...
Click to collapse
Hey, thanks for the advice.
My service provider software information version is:
SAOMC_SM-G975U_OYN_ATT_PP_0039
R58M20FYAKW
ATT/ATT/USC
I've looked at both Frija and SamFirm/Updato. Frija doesn't seem to recognize ATT or OYN as a CSC for me when I try using it in the auto search for either SM-G975U or SM-G975U1. Updato has an AT&T firmware, but it's from Nov 2019 and is still Android 9. SamMobile claims to have more up to date firmware, but their download links always send me to the registration page, even after I already registered (I'm guessing they're not as free as they claim to be).
RuthlessNate said:
Hey, thanks for the advice.
My service provider software information version is:
SAOMC_SM-G975U_OYN_ATT_PP_0039
R58M20FYAKW
ATT/ATT/USC
I've looked at both Frija and SamFirm/Updato. Frija doesn't seem to recognize ATT or OYN as a CSC for me when I try using it in the auto search for either SM-G975U or SM-G975U1. Updato has an AT&T firmware, but it's from Nov 2019 and is still Android 9. SamMobile claims to have more up to date firmware, but their download links always send me to the registration page, even after I already registered (I'm guessing they're not as free as they claim to be).
Click to expand...
Click to collapse
Ah, it seems like your device has switched to the ATT CSC but remained on a US cellular build, resulting in there being no available update file on the ATT server.
Download the XAA unbranded G975U1 firmware with Frija.
I completely forgot that ATT doesn't host their firmware files on Samsung servers, instead it uses its own servers for updates.
Updato and SamMobile are both greedy and want you to pay for uncapped download speeds so I wouldn't recommend using them.
With patched Odin can change the csc? I have G977B and cannot change the csc.
DeXTeRrR said:
With patched Odin can change the csc? I have G977B and cannot change the csc.
Click to expand...
Click to collapse
Only applies to US variants when switching from G975U to G975U1.
It's 'patched' as it bypasses the model number check.
MeltdownSpectre said:
Only applies to US variants when switching from G975U to G975U1.
It's 'patched' as it bypasses the model number check.
Click to expand...
Click to collapse
Thank you.
It took me forever to find someone with this problem / solution.
I switched from Verizon to Xfinity Mobile and had not received a security patch since Oct '21 and was still on Android 11.
You'd think that this problem occurs often enough that support would know the solution.
Xfinity Mobile told me Samsung was responsible.
Samsung (Best Buy Geek Squad who is certified Samsung Service Center) said Xfinity Mobile is responsible but gave me the idea that the phone might be 'stuck' on Verizon so it can't pull the updates from Xfinity Mobile.
The build was from Verizon.
I installed the latest build from Xfinity Mobile (CHA) for this model phone (SM-G973U) so it now has Android 12 with Dec '22 security patch.
I'm guessing that the updates will work now but I won't find out for 3 months since the S10 is now on quarterly releases.
Thanks 2x.
Scott

Samsung s10+ LDU with IMEI update question

Hi everyone,
I purchased second hand a functional SM-G975U phone that can make phone calls and go on LTE.
On the back of the phone, in tiny writings it says model: SM-G975XU and below it states it's a live demo unit.
Now the phone has an IMEI number (from a s10e when I check the IMEI origin?) And I assume it was manually written.
My main concern is about software updates. I'm currently still on Android 9 and one UI 1.1. the phone has not received any updates since April 2019. And in the device care section of security, it says disabled.
I thought of pushing updates through Odin but my issue is the phone has firmware of Comcast but the CSC code of XAA/XAA/XAA, which is the international version of model U1, not U.
Could someone advise me on what to do? I did recontact the seller and he says he didn't know it was a demo unit and is unwilling to refund me... I feel kinda stuck here and I did spend a good amount of savings on the phone ...
Just flash the latest Unlocked G975U firmware via Odin and you should have a fully functional phone

Categories

Resources