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High Tech Crap have once again surpassed themselves with the Wizard.
My stylus is held in by sticky tape and the paint flakes off, however even worse my good friend Alex's died a few days ago of its own accord. He thought maybe it had just run out of batteries so he plugged the charger in and within seconds it got so hot that it burned him and melted all the internal stickers off. god knows what would have happened if he'd left it.
Just a warning. Sounds like a lawsuit to me
Your issues seem atypical--I've been reading through this forum for a few months now and haven't come across a single one where somebody said their Wizard blew up/melted/what have you. Sorry you're having problems, but isn't that what a warranty is for?
Doubt the paint and stylus are covered by warranty, certainly not the paint as they know its just an issue full stop and would be replacing each and every unit constantly.
I disagree with your assessment. See here.
Well when your house burns down, don't say I didn't warn you
Doubt the paint and stylus are covered by warranty, certainly not the paint as they know its just an issue full stop and would be replacing each and every unit constantly.
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Click to collapse
They should do. You'd think for the price these things would be built to the highest standard. They MUST know these things are issues when they start producing these. Either that or they did NO product testing. I don't understand how it passes EC quality control.
If you bought a car and the paint fell off you'd expect it sorting out. I bet the paint won't flake off the Sony Ericssion p990.
If each of us here wrote to HTC/Trading Standards/our service providers we could get a brand new handset each.
In fact, if I start a petition on here that just requires name and email address, and sent it to HTC, threatening to send it to trading standards, how many people do you think would sign it if it meant a free device for each of us?
Because TBH, I'm pretty sick of spending hundereds of pounds on HTC junk only to have it fall apart after 2 months EVERY TIME, not to mention the software issues. In fact, I'm pretty sure they're required by law to replace things like that.
mike freegan said:
Because TBH, I'm pretty sick of spending hundereds of pounds on HTC junk only to have it fall apart after 2 months EVERY TIME, not to mention the software issues. In fact, I'm pretty sure they're required by law to replace things like that.
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I am really sorry to hear about your issues. However, you must understand that the K-JAM is nowhere near the Casio E-200 as far as quality is concerned. I went through 3 E-200's and the product line was so bad, Casio eventually pulled it off the market and not soon later exited the PPC market altogether.
I am on many forums and have heard relatively few complaint other than the standard stylus-loose issue and maybe just a complaint here and there that the paint on the blue "E" for internet explorer came off. Considering that the Wizard comes from Imate, T-Mobile, 02, DoPod, etc it seems relatively few people have the same issues as you mention. Personally, I beleive either you treat your device harshly or you got one from a bad production batch. I have had my K-JAM for 8 months already, and aside from the stylus being loose nothing else is wrong with the device.
If you are that dissapointed, get on the phone with support and demand that you want a replacement unit. Tell them exactly what you complained about here that you didn't expect such an expensive device to peel and chip. See how that goes.
Please read properly.
My device is fine. I was talking about my friend's device. I assure you, I take excellent care of mine.
My point was that there should be safety mechanisms to prevent things getting so hot to the point that they melt and pose a fire risk, no matter how badly you treat it (which he didn't).
The only faults on mine are the loose stylus and the flaky paint -both known problems. My point is that for £400 you shouldn't have to put up with either. I mean, if you buy a cheap, low quality phone for £20 I bet the paint wouldn't flake off, so why do HTC who charge so extortionally for what should be quality products be forgiven for cutting corners and selling shoddy hardware?
Also, it's only because of the gurus on here like Vijay and Buzz that our devices work at all. We shouldn't have to rely on these guys working volentarily to try and patch up the bugs left in by HTC/Microsoft. It's not even like the odd bug; EVERY SINGLE ROM is full of serious errors that HTC know are there and affect even basic functions. I am grateful to buzz/vijay, but it sholdn't be their job to do it. They don't get paid to do it. For the price we pay, you should expect maybe the odd bug, but not some of the ridiculous and obvious errors that HTC sell these devices knowing about (talking more about the BlueAngel/Universal really, but alot of people report Wizard bugs too)
Also, saying a device by another manufacturer is worse does not justify making a sub-quality product. If the paint flaked off you car, I wouldn't try and defend it by saying that the wheels fell off mine so you should be happy. That's ridiculous. you paid alot of money for a product which you should expect a certain quality from.
I think if just a few hundered of us petitioned, threatening to involve trading standards, it might just give HTC a kick up the arse, show them that we won't just put up with this stuff because they can't be bothered fixing it and get them to put a little more effort into ensuring the hardware and software quality of their next device.
Viva la revolution
Sleuth255 said:
I disagree with your assessment. See here.
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That maybe so but it doesnt change the fact that the paint flakes off.
What would the conversation to support go like ?
Consumer " Hi I bought a device from you and the paint is flaking off. "
Support " Yes but the device will survive should it be dropped in water "
Consumer " Really ? "
Support " Yes. "
Consumer " I didnt realise. Sorry to have troubled you. "
:roll:
right.... I guess I deserved that....
I'm actually wondering if HTC actually makes all the various cases for these devices. Or, do they sell the basic insides as an OEM provider and the end seller provides the rest. This wouldn't apply to Qtek devices of course as these probably would be completely produced by HTC.
Case in point: I'm not aware of paint peeling or loose stylus issues on the 8125. Perhaps somebody can correct me here.
now this is funny!!! I have not had any problems with the phone yet. But i would sign if anyone started it. I will stand by my boys in arms hehehehe
but i do think there is a diffrence between a car and phone, that the phone takes alot from being in a pocket or something ( how about we all put car paint on our phones) and a car is made to withstand rain and so fore. But i do think that it should be abit better for the price.
mike freegan said:
Please read properly.
Also, saying a device by another manufacturer is worse does not justify making a sub-quality product. If the paint flaked off you car, I wouldn't try and defend it by saying that the wheels fell off mine so you should be happy. That's ridiculous. you paid alot of money for a product which you should expect a certain quality from.
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I seem to remember the old Citroen BX's cost a lot of money in their day and the paint flaked off... people still bought them though.... and they still worked... not to mention the fact the wheel could fall off and it would work too :lol:
seriously though. i agree that the paint flaking is a bit of an issue, and the stylus not seating properly is poor design. I do think however that fighting via a petition for them to replace our devices with equally as faulty devices is a waste of time. Example for this is my friend and I both have owend smart roadsters. they both slightly leaked as with nearly all cabriolets, but he moaned and demanded they fix it (i didnt!)... it went in for the supposed leak fix and came back worse than before and he had to reject the car (upsetting himself at the same time because he really loved that car for what it was). I just dont quite see why i would want to cut my own nose to spite my face right now
Cry me a river, this is what is known as the bleeding edge.
Look what you are holding in your hand, its a miniature PC with bluetooth, wifi, a phone with gprs/edge, a PDA with a full keyboard. This is an incredibly elegant device. Yes my stylus falls out but when I took it apart I was totaly impressed by the elegance of the design, flawed maybe but not the china crap I've seen. Also understand how the supply chain works. HTC contracts out with flex or foxcon or whomever which actually manufacture these, most all electronic mfg do this. So as a mfg you are dependent on the quality of your sub, yes you can and do police them but with a mobile workforce you are going to get quality issues. It's just the way the world works and as was said, that's what the warrenty is for unless of course you flashed a new rom or opened the case and voided it, then tough luck.
Well, I would agree with thompsd. I mean, HP and others have phones that work much stable, better and the paint doesn't flake off. So, why don't you just go ahead and buy yourself an HP Phone? I'm not sure about your reason, but I just can't affort an HP, and I don't really like the bulky HP (though their recent device looks promising, not sure about the price).
Hey, consider the HTC company is like.. how old? Oh man, give them some slack. I think they are pretty good in putting in so many things into such a small unit and if they aren't that good with their paint job, so be it. However, having said that, I'm still expecting them to be getting much better soon, inside out. Go ahead with your petition thing and good luck.
BTW, how does the 'easily scratched' iPod case ended?
Anyway, as for the fire thing, it is not an HTC issue only. The invincible Apple had laptop camp fire here and the mighty Dell had their contribution on the conference.
My advise is, don't leave any electronic stuff left unattented.
@ JNGold
First of all sorry for deviating from the true subject of this thread.
I am glad that you are happy with the build quality of your wizard. Since you have been using your device for 8 months I would like to know if the keyboard sliding mechanism is showing any signs of wear / looseness. I am interested in this because previously I owned the i-mate pda2k (HTC magician) and over few months of use the keyboard became quite loose to the point that it would slide open by its own weight if held vertically.
I am now considering going for the HTC TyTn once this is out. My only apprehension is the quality of the slide mechanism and your comments would be really helpful.
Thanks and Regards
Why do you repeat buy HTC if you're having such issues with their devices?
My point is, if HTC can do such an excellent job (and it is excellent) of getting so much technology into such a small space, and charge so much for their devices, why not just spend the extra 5 minutes to make sure the paint doesn't flake off? I don't understand why they think they can sell something which is faulty.
It's a device designed to be mobile and carried in a pocket (hence pocket pc/windows mobile). For £400 you are entitled to expect that the paint will be to a reasonable quality like EVERY other phone on the market.
I have just noticed that every HTC device has a whole host of small flaws that could be avoided so easily and at no extra cost, if they just thought about what they were doing. My friend has programmed for Windows Mobile and he tells me that they know its full of bugs and clashing scripts because of a lack of cummunication between departments, but they just release the software anyway, where an extra couple of days resolving the clashes between each application would solve the problem.
I mean, someone's worked really hard making all the hardware fit in the case which is the difficult part, but then not bothered designing or testing the stylus issue, something which is obviously gunna suffer from wear and tear.
I don't want a replacement device, but I just think that if we scare HTC/our service providers a bit with threats of trading standards, and show that alot of us are interested then it might make them spend the extra couple of weeks testing their next device and making sure it works well before they sell it.
I mean, the Sony Ericsson P990 does everything the wizard does, and more, but I bet they made sure the paint doesn't fall off and the stylus stays in. high functionality does not have to mean low quality.
Err... Can't speak for the p990 but the p800 I had suffered from peeling paint and stylus issues as well (cracking styluses, styluses that fell off) as well as a notorious keyboard design that actually worked until you put it in your pocket and broke the two tiny tabs that held the top of the keyboard away from the screen. So Sony-Ericsson isn't the acme of product perfection you hold them to be.
The only peeling paint I have had with my wizard has been the qtek label on the bottom. Which to me was no great loss.
To me the biggest issue with this phone has always been the software. Which honestly has improved dramatically since the 1.x firmware days.
I knew going in that the wizard had the potential to be a disaster of a phone hey lets see, an innovative package and feature set and new software from Microsoft is quite the triple threat for product mayhem but 9 months into it I have little to complain about.
That may all change tomorrow when the phone decides to self-whimilate or some such thing. but for now I'm content.
Hi guys,
I'm just a little curious. I've been lurking over the Xperia for a very long time now (ever since it was announced). I've read that people are having cracks all over the phone, even from people who have had the phones for as long as 3 months.
Why do people still purchase the phone knowing that the problem exists? Why blindly fork over so much money?
Oh, and by no means am I a trying to start a war or anything, I'm just curious. I've really been wanting to get this phone for such a long time now, and I'm really rather disappointed that Xperia's build quality is just crap.
What are your thoughts?
Cheers.
dude, there is a thread started by me.
In tat i say taht i threw my phone in a fit of rage, and it bounced off the floor, and hit two walls before falling down again. and alas, the slider is loose, but i can get it fixed. Other than that, no cracks, no broken lcd, no nothing.
And by the way, mine is a 08w44, this is the production batch everyone's having trouble with. So if my phone can come out with flying colours outta the torture i put it thro, i would say the build quality is good overall.
well it depends on what "crap" for you means, for your standards for a phone. But generally I would say people look these into a phone but not limited to:
1. Feature
2. Design
3. Advantages
4. Price
as for me I bought the phone not knowing the crack until 2 days that the phone is already with me and I'm looking at this forum for apps and custom stuff. You may consider things that Xperia can upset you but by far, its still the king of the hill.
with a few disappointments though, I still love the phone, and starting to hate the service.
The ones having problems with the phone are the ones that complain.
That's normal.
The ones without problems have no need not complain.
So don't think that a thread where all the cracks unite is representative for the whole series. Even a fraction of users have these cracks. Of course, that's still too many, but there is no need to be afraid of buying this phone because of this issue. The chance to get of a faulty one is very low.
Only a couple of production batches were affected with this issue
I've had 3 xperias sofar and none of them had cracks
What's more: IMHO, even a cracked xperia would be better than an Iphone or anything else out there
gtrab said:
Only a couple of production batches were affected with this issue
I've had 3 xperias sofar and none of them had cracks
What's more: IMHO, even a cracked xperia would be better than an Iphone or anything else out there
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A cracked xperia X1 is a far better option than a cracked iphone 3g... (every batch of them seems to crack, same as their mac books)
Guys,
Thank you for your replies so far. I apologize, I guess I was wrong to be quick about assuming that a lot of Xperias have these problems. I still wish to get this phone, and have been bidding my time, hoping that the quality control will get better over time (perhaps HTC will change the materials or something).
Right now, I was wondering, are the cracks specific to colors (Black vs Silver)? Or are there issues on both colors anyway?
Also, which product batches are affected by this issue?
The problem is, if I purchase a gray market phone, say, from Amazon or something, and there is no warranty on it, and I do get a crack, how can I go about repairing the chasis?
Cheers.
Looking at the crack thread, it would seem that cracks were more common in the silver models.
throw mine on the floor yesterday and some1 accidently stepped on it. looks as new as when i bought it. and no problem at all.
Well
Looking at the cracks and their positioning it seems to me that the cracks seems to be due to a weak point in the design and some people just manage to break them. The one near the stylus I'm guessing happens because people are pulling it out at an angle and putting stress on the body, instead of taking it easy.
The one inside, by battery seems to be that theyre getting a "bending" force applied to them, back pockets anyone? sitting on them? Anyway, had mine a week, seems ok, dropped it a few times,no problems, got a crystal case on it now too for Xtra protection.
Will see how it goes after a while, but to be honest, if it does crack etc, i'm sure the provider would have to replace it?
Guys,
Well, if I buy it from Amazon, it comes with no warranty and it is an unlocked phone.
I also disagree that the price of X1a is the same as X1i. The reduced video capabilities should have affected X1a's pricing (which is why I am not even considering SonyStyleUSA).
Cheers.
gtrab said:
Only a couple of production batches were affected with this issue
I've had 3 xperias sofar and none of them had cracks
What's more: IMHO, even a cracked xperia would be better than an Iphone or anything else out there
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Whoa, I'd love to have one of your phone. Though without the crack in my case, I still liked my phone. By the way, since you got three phone I was wondering, when I borrowed my cousin's black Xperia, the arc slider seem just a little oo shaky compared to mine, hers rebounds a bit when sliding in and out. mine doesn't .Don't you notice any differences in your X1s?
PoisonWolf said:
Guys,
Well, if I buy it from Amazon, it comes with no warranty and it is an unlocked phone.
I also disagree that the price of X1a is the same as X1i. The reduced video capabilities should have affected X1a's pricing (which is why I am not even considering SonyStyleUSA).
Cheers.
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I don't know the laws in your country, but as far as I know, when you buy a new phone you always have warranty from the manufacturer as long as you have an invoice (bill?) for it.
Of course, you will have no provider where you can go, but sonyericsson itself has to be responsible.
All are really crazy in Selling their phones to buy the Nexus 4 , also with such a great price. Should I do the same , i am confused. I think let Nexus4 play around for some days and then grab it. What should i do?
Basically I'm thinking "failure" is a relative term. Even if the Nexus 4 is a fantastic failure, it is still worlds better than my current phone, and damned cheap without forcing me into a contract. So I'm getting one ASAP, if for a couple months it can only utilize 50% of it's hardware capabilities, it is still twice my current phone, and easily the equal of any phone that is $350 off contract. And once it really is operating at the peak for what its specs say, then it will blow $700 phones out of the water too.
USSENTERNCC1701E said:
Basically I'm thinking "failure" is a relative term. Even if the Nexus 4 is a fantastic failure, it is still worlds better than my current phone, and damned cheap without forcing me into a contract. So I'm getting one ASAP, if for a couple months it can only utilize 50% of it's hardware capabilities, it is still twice my current phone, and easily the equal of any phone that is $350 off contract. And once it really is operating at the peak for what its specs say, then it will blow $700 phones out of the water too.
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the most important thing of any nexus: timely updates for a few years to come. that was the first thing that attracted me to it before all the rumors. then i saw the announcement, and boy, do those specs look awesome for only $349 (16GB)
rohit_nikalje said:
All are really crazy in Selling their phones to buy the Nexus 4 , also with such a great price. Should I do the same , i am confused. I think let Nexus4 play around for some days and then grab it. What should i do?
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Click to collapse
In india you have to wait anyways by that time all reviews will come you to decide.
USSENTERNCC1701E said:
Basically I'm thinking "failure" is a relative term. Even if the Nexus 4 is a fantastic failure, it is still worlds better than my current phone, and damned cheap without forcing me into a contract. So I'm getting one ASAP, if for a couple months it can only utilize 50% of it's hardware capabilities, it is still twice my current phone, and easily the equal of any phone that is $350 off contract. And once it really is operating at the peak for what its specs say, then it will blow $700 phones out of the water too.
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My thoughts exactly. It's a huge improvement on the phone I'm using now. For $300-$350 I'd rather buy this brand new than a used phone without warranty. And it's just so sexy looking. (At least I think so.)
I'm honestly not worried about most of the complaints, with the exception of battery life, but I think it will iron out when the actual production model and/or software are released.
Slap-Yourself :) said:
And it's just so sexy looking. (At least I think so.)
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lol, the only thing I don't like is that it is completely flat, I loved the curvature to the S and Gnex. Other than that I think it looks spectacular, and the back is sweet. From what I've read google was trying to make it feel better in hand than the other devices, and the other nexi were really the only devices out there curved like that, so whatev. I'm stoked :victory:
USSENTERNCC1701E said:
lol, the only thing I don't like is that it is completely flat, I loved the curvature to the S and Gnex. Other than that I think it looks spectacular, and the back is sweet. From what I've read google was trying to make it feel better in hand than the other devices, and the other nexi were really the only devices out there curved like that, so whatev. I'm stoked :victory:
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Its not completely flat. The left and right edges curve into the sides.
I would wait til the gorilla glass on back proves itself--
If you use cases and "never" drop your phone--go for it--great price/great phone
raze599 said:
Its not completely flat. The left and right edges curve into the sides.
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I mean the profile is flat, like every other phone. So it's not a big deal, I just really liked the curved profiles of the last two nexi
same question
How likely is it that there are issues with the first production round, performance-wise (i.e. not the glass back), which can't be solved with a software update? I'm a little naive, and I tried a bit to search for an answer, but this thread is the closest I came up with.
Based on the wording of your question and being your first post--welcome--I would wait. Always a chance for something not right. I bought the first Nexus--N1--sight unseen from Google when they came out. Wanted to root and flash. It had a bad touchscreen, as most did, but livable.
Many people here are hard core flashers and want cutting edge phones... So, they don't worry about the risk.
Unless you are in that category or have need to buy now, I would wait.
I don't understand why people are so concerned with the gorilla glass on the back. Does the gorilla glass on the front not breakable?
yahoowizard said:
I don't understand why people are so concerned with the gorilla glass on the back. Does the gorilla glass on the front not breakable?
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Because it is something extra to break. We accept glass fronts because they are necessary. It's like windows in your house, there is a general amount of structure that most people are okay with sacrificing to have windows. But you wouldn't want your entire house glass.
Personally I like the glass back and am willing to just be careful fore sake of aesthetics. A lot of people don't think the looks are worth the extra breakable surface.
I have an S3 and have thought about switching, but I really dig the S3's huge screen and fancy software features. I am very conflicted on this... the S4 Pro is nice but how much difference is it going to make in day to day operation.
yahoowizard said:
I don't understand why people are so concerned with the gorilla glass on the back. Does the gorilla glass on the front not breakable?
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Click to collapse
If you have it front and back--you double your chances of something breaking, excluding the sides. It looks good, not sure why it is needed though. It would not stop me from buying it, if i wanted the phone. Deciding btwn Note 2 and N4 atm.
---------- Post added at 10:29 PM ---------- Previous post was at 10:24 PM ----------
Just FYI--which I think is old news--
http://www.tmonews.com/2012/11/psa-no-the-nexus-4-does-not-have-wi-fi-calling/
Shenkoa said:
I have an S3 and have thought about switching, but I really dig the S3's huge screen and fancy software features. I am very conflicted on this... the S4 Pro is nice but how much difference is it going to make in day to day operation.
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For day to day not much at all to be honest most current android devices can handle day to day operations well.
Personally the N4 has the better screen compared to the SGS3 but that's my opinion. You've got removable battery and expandable storage on your device.
Sent from my HTC One X using Tapatalk 2
nikzDHD said:
For day to day not much at all to be honest most current android devices can handle day to day operations well.
Personally the N4 has the better screen compared to the SGS3 but that's my opinion. You've got removable battery and expandable storage on your device.
Sent from my HTC One X using Tapatalk 2
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I have been pondering about upgrading my N1 (too old but usable with a variant of CM9). Wait for full review on the device like audio quality before jumping in. Apart from non-changeable battery and no micro SD card slot (and maybe glass back), this phone looks tempting to me. Not sure why they don't have 32G version yet.
Hey everyone!
Longtime lurker/first time post here. I have had the very unfortunate experience of pulling my S4 out of my pocket to check the time only to have my heart and jaw drop at the sight of a broken screen. It seems to be the same problem that others have reported where the glass is fine but the touchscreen is cracked, starting on the right side directly at the power button.
I have NEVER dropped this phone. It has been handled with great care at all times. It was always in an Otterbox Defender series case. Nothing out of the ordinary has happened to it while in my pocket (bumping into something, etc) and there was never anything else in the pocket with it. I have really enjoyed this phone and was mindful of it at all times.
So... where do I go from here? I'm looking for some good advice before I take a next step in trying to get a replacement. I do not have insurance on the phone (yeah, I know), but the price each month plus the deductible for a refurbished phone didn't sound like a great deal to me since I'm able to take care of my things for the most part. If it was an accident, I'd bite the bullet and replace the screen myself or get a new phone but this either a design flaw or a manufacturing defect. Has anyone here had success through Sprint or Samsung in getting a replacement or repair? I'm rooted and running The Blu Kuban right now. Do I need to try to ODIN back to stock for warranty purposes before doing anything from here or is there a better option for me? The phone works but I can't see or operate the screen in anyway.
Any advice would be much appreciated. Thanks!
Google... 1st search result.
Are you a homeowner? Try your homeowner insurance. I added coverage for my phones, tablets, and laptops that cover all loses. I think it only added $15 a year to my cost and the deductible is only $25.00 on a replacement. Maybe your insurance may cover the cost of a replacement phone.
Sent from my icrap 2 using Tapatalk HD
Thanks for the useful reply Joe! How did I possibly forget to search for information on the subject before going through the trouble of making my first post on XDA despite being here for awhile?
Seriously... Read the thread. Its filled with disagreements as to what has been successful and turns into accusations of being too rough on the phone. I was asking if anyone here has successfully gotten their phone replaced and what to best method of going back to stock would be without being able to use the screen at all.
Cruise350 - Thanks alot for the suggestion man, but I'm not a homeowner.
Sent from my Nexus 7 using XDA Premium HD app
I know when I got my replacement for my evo 3d it wasnt refurbished it wasn brandnew still in the box and seals were not touch.Im hoping that the flaws in the screens are just because it was early in production.
Sent from my SPH-L720 using Tapatalk 2
SierraGT said:
Cruise350 - Thanks alot for the suggestion man, but I'm not a homeowner.
Sent from my Nexus 7 using XDA Premium HD app
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Click to collapse
More and more insurance companies are offering tech insurance and it is very affordable. I don't carry Sprint's insurance either (bad experience many years ago) I generally just keep my newest 'old' phone as a replacement in the event my new phone gets broke or dies.
It pays to shop around (or google) in trying to find good ways to insure devices. I realize this doesn't help you in your current predicament but perhaps for future reference.
You might search youtube for similar experiences which might tell you how they were fixed or offer affordable solutions for replacement.
Good luck.
Search YouTube for complete galaxy s4 teardown. A replacement screen and digitizer and frame is about $241. I've watched the 37 minute process on the video and feel it is way beyond my skill and patience. I don't know what else to tell you other than insurance might have made this easier and more affordable. Depending on where you go, who you deal with, who you talk to, this process can be expensive and full of hassle. Might I suggest, when you do get a replacement, that you invest in a tempered glass screen protector. There are topics in the accessory section on this topic. It will help protect your device better than simple screen film.
---------- Post added at 11:21 PM ---------- Previous post was at 11:18 PM ----------
http://www.etradesupply.com/samsung/galaxy-models/samsung-galaxy-s4-sph-l720.html
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The one common theme in all these broken amoled screens under the glass are pocket users. Not one of these posts have come from someone that uses a case with holster. The gorilla glass on these phones is very strong, but the screen underneath can flex while in your pocket. I know everyone says they don't abuse their phone, haven't bumped it in their pocket, don't carry anything else in their pocket, but something that is happening is flex. With the plastic back of these phones they will definitely flex while you sit, bend, walk, or whatever during your normal routine. The amoled screen probably has a limit to the amount of flex it can handle before it fails. I know, you didn't abuse your phone but calling it a manufacturers defect is just ridiculous. Suck it up, fix or replace your phone, and next time don't put it in your pocket.
cruise350 said:
The one common theme in all these broken amoled screens under the glass are pocket users. Not one of these posts have come from someone that uses a case with holster. The gorilla glass on these phones is very strong, but the screen underneath can flex while in your pocket. I know everyone says they don't abuse their phone, haven't bumped it in their pocket, don't carry anything else in their pocket, but something that is happening is flex. With the plastic back of these phones they will definitely flex while you sit, bend, walk, or whatever during your normal routine. The amoled screen probably has a limit to the amount of flex it can handle before it fails. I know, you didn't abuse your phone but calling it a manufacturers defect is just ridiculous. Suck it up, fix or replace your phone, and next time don't put it in your pocket.
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Just to clear this up... I did say design flaw or manufacturers defect. I've had many phones over the last 15 years. I have never had one break in anyway except for my Samsung Epic 4g, which took a 2 story fall (while in my pocket lol) onto a very hard surface. All it did was crack the screen a bit but was still functional for the next year until my contract was renewed.
To say that I should expect a $650 dollar phone in an Otterbox case to completely break to the point of not being able to use it just by being in my pocket in normal everyday situations is RIDICULOUS.
Should consumers really expect this level of quality? Imagine if a salesperson told you this as you were thinking of buying a phone... "Now just to let you know, never keep this phone in your pocket and then sit or walk because it'll break."
If this phone breaks in peoples pockets and isn't intended to be there, then Samsung would've/should've provided holsters with the phone.
Straight from Samsung - "Offering a highly crafted design with a larger screen and improved battery life, the sleek and innovative Galaxy S4 is slimmer yet stronger, with less to hold yet more to see." Sounds like we should expect a strong, well made phone. Not a something that will break this easily. My phone looks exactly like 4 other pictures I have found of other user's broken screens... all at the exact same spot. I maintain that this is either a design flaw or manufacturer's defect. Yes, as you said - the gorilla glass is strong. I just wish they would of made the frame stronger. Then I'd still have a working phone.
Btw, I am an unabashed Samsung fanboy. TVs, last 3 phones, monitors, etc. I talked 4 different people into getting this phone after I had it. I think normally Samsung makes great products with a high level of quality but they made a mistake on this one. I'm no longer looking forward to the S5 that comes with the required fanny pack... well, not until they make this situation right.
Now... does anyone have any info on my question on returning to stock? Thanks!
This is a tough one. I'd suggest at least attempting to contact Samsungs warranty dept. Perhaps they can offer a better solution than sprint.
Back in the Treo days I actually sent in a phone or two to palm, and got refurbished replacements.
The tough part is your defect.
I provide warranty work for appliances, manufacturers know or believe they know how and why something has failed. Glass stove tops are a prime example. Whirlpool will only cover heat fractures. I have to submit pictures of the top and, 99% of the time, the claim is rejected. Mostly because these tops break from impact or improper installation.
Point being, if you send your phone to Samsung, they may not cover it. But if you're optimistic and patient a few minutes on the phone may yield positive results.
http://m.samsung.com/us/support/service/warranty/SGH-T959HABTMB
Definitely unroot and return to stock.
SierraGT said:
Just to clear this up... I did say design flaw or manufacturers defect. I've had many phones over the last 15 years. I have never had one break in anyway except for my Samsung Epic 4g, which took a 2 story fall (while in my pocket lol) onto a very hard surface. All it did was crack the screen a bit but was still functional for the next year until my contract was renewed.
To say that I should expect a $650 dollar phone in an Otterbox case to completely break to the point of not being able to use it just by being in my pocket in normal everyday situations is RIDICULOUS.
Should consumers really expect this level of quality? Imagine if a salesperson told you this as you were thinking of buying a phone... "Now just to let you know, never keep this phone in your pocket and then sit or walk because it'll break."
If this phone breaks in peoples pockets and isn't intended to be there, then Samsung would've/should've provided holsters with the phone.
Straight from Samsung - "Offering a highly crafted design with a larger screen and improved battery life, the sleek and innovative Galaxy S4 is slimmer yet stronger, with less to hold yet more to see." Sounds like we should expect a strong, well made phone. Not a something that will break this easily. My phone looks exactly like 4 other pictures I have found of other user's broken screens... all at the exact same spot. I maintain that this is either a design flaw or manufacturer's defect. Yes, as you said - the gorilla glass is strong. I just wish they would of made the frame stronger. Then I'd still have a working phone.
Btw, I am an unabashed Samsung fanboy. TVs, last 3 phones, monitors, etc. I talked 4 different people into getting this phone after I had it. I think normally Samsung makes great products with a high level of quality but they made a mistake on this one. I'm no longer looking forward to the S5 that comes with the required fanny pack... well, not until they make this situation right.
Now... does anyone have any info on my question on returning to stock? Thanks!
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***must bite tongue***
Thanks Biff. I think that's what I'm going to do.
Dave, remember to at least nibble your fingers as well next time buddy!
Sent from my Nexus 7 using XDA Premium HD app
SierraGT said:
Thanks Biff. I think that's what I'm going to do.
Dave, remember to at least nibble your fingers as well next time buddy!
Sent from my Nexus 7 using XDA Premium HD app
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LOL ok, ok, nibbling fingers
Ok it a company says they stand by their product, I think they should mean it. Take for example. when HTC release the One M8 they said that they stood by their product and put there money where their mouth was by offering a free 6 month screen replacement program to go along with the phone.
With the Nexus 6 and all their other phones, Motorola says that they "stand by their product" but what I just learned is that they only stand by their product if you PAY them to do so. The Nexus 6 is a very large phone sporting a 5.9" screen. And given it's size and weight, I believe that Motorola choose to skip a few corner when it came to the screen construction, resulting in a screen as shatter resistant as the iPhone 4.
Note to Motorola, if you are going to say that you stand by your product, then STAND BY YOU PRODUCT if not, then shut the heck up. I will keep this crack phone, which cracked by falling between my car seat without any scratch on its body , (only because i have no other phone) but as soon as HTC release a new phone with Android 5.0 I'm switching company, and sticking with the company that actually knows what it means to stand by their product.
You know I was kind of thinking about this when I bought the Motorola Nexus 6. I thought to myself man why don't they offer something like HTC does with the cracked screens. The screens don't cost that much and not many people are going to break them compared to the amount of phones they're going to sell.
I broke the screen on my Galaxy S2 couple years back I took it in to sprint to see how much it was going to cost to get fixed and they did it for free because so many of the screens were breaking. I didn't have to pay for the warranty claim, they didn't even do it as a warranty claim they just did it because so many of the screens were breaking.
To be completely honest I probably would have gotten the Samsung Note 4 over the Nexus 6 just because of their good track record with current screens but I really wanted a pure Nexus experience.
I really hope that I don't become disappointed with this phone.
Being that it is the new Nexus phone though I'm sure we'll see replacement glass on eBay for like $10~20.00 within a couple of months. You always do for the Samsung phones. In fact I just replace the glass on my friends s5, it was $12.00 shipped for the glass, we bought 2 he got a spare!
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By the way how much did Motorola want to repair the phone?
If my screen were to crack, I'd have to go through T-Mobile's insurance. I'm not sure how good it is. Thanks for making me worry!
rlh445 said:
If my screen were to crack, I'd have to go through T-Mobile's insurance. I'm not sure how good it is. Thanks for making me worry!
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I'm with T-Mobile, and it cost $175 and they send you a "used" replacement phone.
Im sure the phone will be fine, so long as you have it in a case, and dont drop it face down on the screen.
kdoggy said:
You know I was kind of thinking about this when I bought the Motorola Nexus 6. I thought to myself man why don't they offer something like HTC does with the cracked screens. The screens don't cost that much and not many people are going to break them compared to the amount of phones they're going to sell.
I broke the screen on my Galaxy S2 couple years back I took it in to sprint to see how much it was going to cost to get fixed and they did it for free because so many of the screens were breaking. I didn't have to pay for the warranty claim, they didn't even do it as a warranty claim they just did it because so many of the screens were breaking.
To be completely honest I probably would have gotten the Samsung Note 4 over the Nexus 6 just because of their good track record with current screens but I really wanted a pure Nexus experience.
I really hope that I don't become disappointed with this phone.
Being that it is the new Nexus phone though I'm sure we'll see replacement glass on eBay for like $10~20.00 within a couple of months. You always do for the Samsung phones. In fact I just replace the glass on my friends s5, it was $12.00 shipped for the glass, we bought 2 he got a spare!
---------- Post added at 12:02 PM ---------- Previous post was at 12:00 PM ----------
By the way how much did Motorola want to repair the phone?
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Unfortunately, the screen for the nexus 6 is not cheap to make ifixit did the tear down on it and the display and the digitizer is fused together so that will drive up the cost. The overall experience of the phone is great it just becomes apparently that there wasn't a lot of money going to the construction of the phone exterior. But if you haven't brought this phone yet I recommend going with the Note 4 because of Samsung success with the Note series.
This was Motorola first phablet and they just did not know how to make a sturdy one.
They all use gorilla glass 3. How is it motorola's fault you broke your screen. It's always someone else's fault.
PDP///M said:
They all use gorilla glass 3. How is it motorola's fault you broke your screen. It's always someone else's fault.
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Yes but again, different phone have different thickness of GG, given the larger screen size, the GG on the N6 is thinner than say the Droid Turbo in order to compensate for the phones' weight, width, and height.
The extra thinnest and the curve edges of the screen equates to a weaker constructed screen.
Gungrave223 said:
The extra thinnest and the curve edges of the screen equates to a weaker constructed screen.
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you have no proof of that, and it sounds like you're just blaming others for your problems.
4 years with a large screen smartphone and i've still never dropped any of mine. that's your issue, not the manufacturers.
If this were a major issue wouldn't we be hearing about it all over?
Sorry about your phone, but sometimes you can just be unlucky
If purchased from t mobile, you do get 1 year manufacturer warranty
Was your phone wearing protection like a screen protector or case and if so was it the glass protector cause I slapped that on right away and have had a few drops already with no damage ever since my unprotected nexus 7 drop and cracking the. Screen I'm all for protection ?
Sent from my Nexus 6 using XDA Free mobile app
Lucke said:
you have no proof of that, and it sounds like you're just blaming others for your problems.
4 years with a large screen smartphone and i've still never dropped any of mine. that's your issue, not the manufacturers.
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Ok guy whatever.
italia0101 said:
If this were a major issue wouldn't we be hearing about it all over?
Sorry about your phone, but sometimes you can just be unlucky
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Its not a major issue so long as you dont drop it. The issue is the fact that its much more likely to break compared to other phones release this year or even last year.
johnfred1987 said:
Was your phone wearing protection like a screen protector or case and if so was it the glass protector cause I slapped that on right away and have had a few drops already with no damage ever since my unprotected nexus 7 drop and cracking the. Screen I'm all for protection ?
Sent from my Nexus 6 using XDA Free mobile app
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No my case wont be here til today, it was on back order by the time i added it to my cart and checked out lol
That's horrible man I feel your pain smh
Take better care of your phone. Of the six devices I've had, I was unlucky enough to break exactly one screen, on my Droid DNA. Guess what? My fault. I then proceeded to pay to have it fixed myself. It was my responsibility to take care of my phone, not HTC's. I blamed myself. Do you see a pattern here?
Sent from Shamu
I've owned a smartphone of some sort since the original iPhone came out, and I've never broken a screen. It sounds like OP's broke by freak accident, but I don't think that means:
The issue is the fact that its much more likely to break compared to other phones release this year or even last year.
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I don't know how many of you play the stocks, but there were tons of videos out about sapphire vs gorilla glass when I was investing in GTAT pre them going to OTC.
Anyways, all the guys saying they have dropped their phone prior, all I can say is that is how it starts. Even though you do not notice the crack, it creates mini fractures/fissures in the glass that when dropped again, it will cause it to crack.
Additionally, the construction of can cause an impact on whether or not the glass fractures as easily too. Think of cars with a sunroof.
If screens are breaking at a high frequency, usually it deals with the manufacturer's bad construction.
trickster2369 said:
Take better care of your phone. Of the six devices I've had, I was unlucky enough to break exactly one screen, on my Droid DNA. Guess what? My fault. I then proceeded to pay to have it fixed myself. It was my responsibility to take care of my phone, not HTC's. I blamed myself. Do you see a pattern here?
Sent from Shamu
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Congratulation on being Mr. Responsible I guess, I mean your parents must be so proud...First of all guy when I had my Thunderbolt and I was out for a run and it flew out my hand and the screen shattered 9 ways to hell and back, did I blame HTC? no I didn't because that was my fault. I got a new phone....but when I am driving in my car and my phone slide out my pocket and down the side of my car seat and cracks...btw this is something that has happen with my previous phones including my Thunderbolt and I've never had an issue.....well in that case it is clearly shoddy workmanship or like @uhguy said, a freak accident. But its nice to know how responsible you are, really it is, we need more people like you in the world.
kimdoocheol said:
I don't know how many of you play the stocks, but there were tons of videos out about sapphire vs gorilla glass when I was investing in GTAT pre them going to OTC.
Anyways, all the guys saying they have dropped their phone prior, all I can say is that is how it starts. Even though you do not notice the crack, it creates mini fractures/fissures in the glass that when dropped again, it will cause it to crack.
Additionally, the construction of can cause an impact on whether or not the glass fractures as easily too. Think of cars with a sunroof.
If screens are breaking at a high frequency, usually it deals with the manufacturer's bad construction.
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agreed.
um...
http://phandroid.com/2014/12/02/nexus-6-replacements
Stop whining.
sn0warmy said:
um...
http://phandroid.com/2014/12/02/nexus-6-replacements
Stop whining.
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um....
Not sure where it was that i was still whining but ok thanks for link it might prove useful