Media through bluetooth keeps dropping out... - Moto G5 Plus Questions & Answers

I am having a weird issue that I've never encountered before. I have a bluetooth earpiece (an MPOW one from Amazon). If, while listening to podcasts (or music or anything else) through it I disconnect from Wifi, the audio drops from the earpiece and keeps playing from the phone's speaker. I then have to turn off my earpiece and turn it back on again to get the audio to route through the earpiece. It doesn't disconnect (still shows as connected) when this happens...it just stops playing though the earpiece.
I've tried forgetting and repairing the bluetooth device. I've tried rebooting. I've tried clearing the data for the Bluetooth Sharing application...none of it has fixed the problem. If I turn my wifi off, this doesn't happen....
Any help?

Bluetooth is 2.45Ghz, actually 2400Mhz to 2483.5 MHz including guard bands 2 MHz wide at the bottom end and 3.5 MHz wide at the top...
"2.4Ghz" 802.11 WiFi is 2401Mhz to 2495Mhz...
See the problem here? Your issue is not uncommon... reconfigure your router to a different channel or use a 5Ghz WiFi connection and your situation should improve.
This varies by device, and even varies between identical devices, and depends on the environment and situation at the time. My device may have no issues with my BT headset and your does, it actually isn't that unusual.

Me Too
primetime34 said:
I am having a weird issue that I've never encountered before. I have a bluetooth earpiece (an MPOW one from Amazon). If, while listening to podcasts (or music or anything else) through it I disconnect from Wifi, the audio drops from the earpiece and keeps playing from the phone's speaker. I then have to turn off my earpiece and turn it back on again to get the audio to route through the earpiece. It doesn't disconnect (still shows as connected) when this happens...it just stops playing though the earpiece.
I've tried forgetting and repairing the bluetooth device. I've tried rebooting. I've tried clearing the data for the Bluetooth Sharing application...none of it has fixed the problem. If I turn my wifi off, this doesn't happen....
Any help?
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I'm having the same issues. The wifi interference is not the issue. It's been happening to me playing offline materials on Google Play (podcast) and Amazon Music apps It's auto dropping when connected to my car, headphones etc. I wonder if it has something to do with my Pebble smart/dumb watch.? I'm going to try and disconnect that and reconnect it. It was a pain in the Arse the first time. Let me know if you ever figured anything else out. Doesn't seem to be a whole lot of traffic on this subject. It's gotta be something obscure. :cyclops:

I finally just did a system reset on my phone and it has fixed the problem. I wonder if it was an app I had installed that was causing the issue....I'm not really sure though.

I'm having the same issue - bluetooth disconnects whenever Wifi disconnects. Anyone figure out what's causing this?

Same issue here too. Mine says it is still connected, but starts playing through the phone speaker. It just happened on a second item, so it's the phone end.
I suspect a rogue app.... Moto G5 Plus
Sent from my Moto G (5) Plus using Tapatalk

This was driving me crazy too the last few weeks. Cache Cleaner seems to have fixed it.

Mine has been giving me the exact same issues!!! It is driving me crazy!

Tried clearing cache...didn't help. I can't get my wifi to stay connected for the life of me! I'll connect, and it'll die within 5-10 minutes, and won't reconnect until I manually reconnect. This is getting really annoying! Any suggestions?

Cache cleaner turned out to be a temporary fix only. I think I have finally fixed it, but the bad news is I can't really tell anyone what I did. I just went through and either uninstalled or froze all the apps I rarely use including several Motorola apps and it appears to be working now. So if it continues to work, it was a rogue app...just don't know which one.

Related

[Q] music stops when signal drops?

I've noticed that when I'm on the subway listening to music and my signal drops the music cuts out for a second. it does this also when the signal has been re-established as well. I've tried multiple media players, played with any settings I could think of but I'm very new to Android so I'm sure I'm missing something. Does anyone have an idea how to fix this? currently I've been enabling Airplane mode when getting on subways, but I'd rather not have to.
I posted about this earlier, it's the cell-signal-found alert cutting into your audio. Short of turning on Airplane Mode there's nothing you can do on wired headphones to avoid it.
You CAN go around the issue with Bluetooth headphones, which for whatever reason don't get interrupted. Sucky solution I know but it works.
Am I really the only one here with this problem? could it be a hardware issue? I have a hard time believing there isn't a software fix for something like this.
lordsandwich said:
I posted about this earlier, it's the cell-signal-found alert cutting into your audio. Short of turning on Airplane Mode there's nothing you can do on wired headphones to avoid it.
You CAN go around the issue with Bluetooth headphones, which for whatever reason don't get interrupted. Sucky solution I know but it works.
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Click to collapse
oops, looks like we both replied at the same time. that is sucky, but thanks. At least I know I didn't break anything

How is your Bluetooth

I have a new car and a new phone so it's hard to be sure.
I used the GNex for about 3 days with the new car and didn't see problems. Connected every time and sound was consistent
With the MotoX I am getting auto connected about 1/2 the time and a lot of stuttering on the bluetooth audio.
Same for others ?
Another question: When I connect bluetooth the volume always resets to about 80%. Can I change this setting anywhere ?
So it's not the car as I just had the same problems with my BT headphones. It also started playing through the speakers at one point even though the BT connection was still showing.
I use the Bluetooth calling feature with my truck. I haven't had any problems so far, but it's only been a few days. I will report back if I do have problems. I am running 4.4 with all OTAs.
My moto x after kitkat update bluetooth disconnects in middle and reconnects again in 5 seconds. Super annoying
sravanz said:
My moto x after kitkat update bluetooth disconnects in middle and reconnects again in 5 seconds. Super annoying
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Click to collapse
My HTC One did that with aosp kitkat. I haven't seen that on the X yet.
Moto X using Tapatalk
I've had pretty much the same experience with mine since the 4.4 update. I don't even bother listening to music over bluetooth now because it's so annoying with the constant stuttering. I'm hoping they fix it with the next update, whenever that comes. If not, I'll probably have to look into upgrading to a newer head unit. My GNex always worked great with this stereo's bluetooth.
I listened to Spotify Inmine yesterday, no problems. It even sent the song information to my car's display which it didn't do on my last phone.
I've been tethering my Nexus 7 using Bluetooth and had a lot of trouble getting it to connect the first time. But today was my first real use of it and the Internet connection on the Nexus 7 dropped part way through the trip. It was only being used to get traffic info for CoPilot, so I didn't notice right away when the connection was lost. A little troubleshooting got me nowhere, but then while driving the connection came back on its own.
Something happens with me
Sent from my Nexus 5 using XDA Premium 4 mobile app
No issues with bluetooth here. Pandora is streaming fine and Torque is talking to my OBD2 adapter as well (even both at the same time).
homemadehitshow said:
I have a new car and a new phone so it's hard to be sure.
I used the GNex for about 3 days with the new car and didn't see problems. Connected every time and sound was consistent
With the MotoX I am getting auto connected about 1/2 the time and a lot of stuttering on the bluetooth audio.
Same for others ?
Another question: When I connect bluetooth the volume always resets to about 80%. Can I change this setting anywhere ?
Click to expand...
Click to collapse
I use bluetooth daily and haven't experienced a disconnect or even a stutter with Google Play Music on 4.4. I chose the setting to resume music when driving is detected and now I don't even take out my phone when I get in my car. Music usually starts playing within 100' of driving. There is a mod to remove the audio warning; I haven't tried it yet, but I don't really have a problem with it either.
P!X3L said:
There is a mod to remove the audio warning; I haven't tried it yet, but I don't really have a problem with it either.
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Click to collapse
Samsung has the same thing on it's firmware, and while it was a PITA to find and fix, it can be done (fairly easily).
I've had some Bluetooth issues that I described here: http://forum.xda-developers.com/showthread.php?t=2562186
At least one other person mentioned their connection dropping repeatedly. My issue started with it only connecting to my hands free in my car, but but my separate A2DP audio receiver. If I tapped on the device in Bluetooth settings, it connected fine. I found an app called Bluetooth Auto Connect that has nice configuration options to do what I needed (connect to A2DP once General Motors connects), but it also plays nice with Tasker.
I did notice last night that my General Motors connection was starting and stopping repeatedly my entire drive home from work (~45 minutes). I noticed it at first when I would turn the screen on to thumb up a song on Pandora, and the "you're connected to a trusted device" message would flash. At first I thought it was just reminding me of that each time the screen came on (or manually unlocking when the screen turned on), but then noticed my radio was saying "Bluetooth Connected" every few minutes as well. I rarely actually talk on the phone, so it's not a huge deal, but as described in my post linked above, on Monday I got a call when I (thought I) was connected to my General Motors, but it wasn't. I answered the call and was talking on the handset when it connected to Bluetooth and then I was hands free.
I did also notice yesterday when I was listening to Pandora with wired headphones at my desk at work that it got started sputtering pretty bad after I got a text message and Active Display was "breathing". Not sure if the two are related, but it happened. I did get a few texts while driving home and didn't notice any skipping over Bluetooth then.
Interesting theory on the active display... I've often wondered if that was partially responsible for the stuttering issue I'm having, but I was under the impression that it is automatically disabled when the phone is in your pocket, or face down. I guess I have some more experimenting to do while I wait for the next update.
At least for me it would not be face down in the car so I'll keep an eye on that.
Can someone point me to where I can take care of the volume issue ?
OK figured it out and learned about Xpose. Very cool.
I'll see if this is what was actually my problem. My problem was that bluetooth audio level is always reset to 80% (or so) each time I use it.
Bluetooth in my car is awesome.
ATT kitkat with Toyota Venza
Before the update music streaming took 20 seconds to load, but now it works instantly.
Bluetooth has had half second "pauses" at random times... sometimes seems too coincide with the screen on or off, other times when the phone is doing nothing. Also before kit Kat Google music would show track number (but nothing else) now I've lost that too. Unrooted
Sent from my KFTHWI using Tapatalk 2
I experienced the pauses today when I overrode the volume warning. They kept occurring even after the volume was turned back down below 80%. I rebooted and started up some music without going over the volume suggestion and the skips were gone. If you're having trouble with the music or Bluetooth connection "skipping" try it out. Definitely tied to that volume warning somehow.
Interesting theory, I'll have to test it out. I have noticed that mine seems to do it at the same locations while I'm driving, and am starting to wonder if it is related to the handoff between towers.
Sent from my XT1060 using Tapatalk

Another Bluetooth issue thread.

Poor Audio over Bluetooth, Poor overall BT reception.
I thought it was my device and sent it back to google, they sent me a replacement and it has the same issue, if im streaming music to any device (Headphones, Speaker, Car Stereo) and cover the top of my phone its like im almost going out of range and the audio goes choppy or off, remove my hand and the audio returns to normal. Google said they have never heard of this issue before and are convinced a third device will solve the issue, i doubt it unless they have a revision 2 model.
Its not just audio, i have a watch that gets notification on the go, same thing, if the top gets covered my watch often says disconnected, take the phone out and within 20 seconds it reconnects.
Clearly there is an issue with BT on this phone, no software update (inc. N preview) addresses it, google seems unaware or uninterested in the problem, i would have addressed it a long time ago but i have been holding out for a fix before i realised how easy it is to replicate the problem.
I also have issue with it. I pair my headphones Phillips Tapster and all I hear is non-stop choppy sound(every few seconds a spike). In the beginning I thought my headphones were giving problems, but it is not the case, becase I have a few other Androids and all work fine. So it is the 6P.
Unfortunately I couldn't find a solution which I can share. I only can share what won't work in my experience:
- Factory reset(wipe);
- Return to stock if custom ROM is used;
- Changing ROMs;
- Killing all other apps except the one which uses the device currently;
- Switching off other communication services like wi-fi;
DJorgio said:
Poor Audio over Bluetooth, Poor overall BT reception.
I thought it was my device and sent it back to google, they sent me a replacement and it has the same issue, if im streaming music to any device (Headphones, Speaker, Car Stereo) and cover the top of my phone its like im almost going out of range and the audio goes choppy or off, remove my hand and the audio returns to normal. Google said they have never heard of this issue before and are convinced a third device will solve the issue, i doubt it unless they have a revision 2 model.
Its not just audio, i have a watch that gets notification on the go, same thing, if the top gets covered my watch often says disconnected, take the phone out and within 20 seconds it reconnects.
Clearly there is an issue with BT on this phone, no software update (inc. N preview) addresses it, google seems unaware or uninterested in the problem, i would have addressed it a long time ago but i have been holding out for a fix before i realised how easy it is to replicate the problem.
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I can confirm this.
I get this as well. I can't put the phone in my pocket if I use Bluetooth headphones. I've tried different headphones, both factory M and N preview.
Mines not that bad. It used to stutter every minute or so but I turned off Bluetooth/WiFi scanning and fixed that problem. But now it just decided to start getting all staticy when the screen is turned on. Either by me text or phone calls. Haven't figured out why it's only happening at that time
r1nstang said:
Mines not that bad. It used to stutter every minute or so but I turned off Bluetooth/WiFi scanning and fixed that problem. But now it just decided to start getting all staticy when the screen is turned on. Either by me text or phone calls. Haven't figured out why it's only happening at that time
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Click to collapse
What happens when you cover the top of your phone with your hands, does the audio start cutting out?
DJorgio said:
What happens when you cover the top of your phone with your hands, does the audio start cutting out?
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nothing happens at all. no change in sounds, no stuttering in play.
I did another FDR the other day. got everything installed again turned off wifi/bluetooth scanning and wifi itself (since im not at home) and works perfect. no skipping or stuttering at all. even the 5 seconds of stutter is gone when the screen turns on. hopefully it stays this way
running Ressurection remix m 5.6.9-20160614
I have the same problem on my car sound system (mazda 2 2016). I found a solution. I turn on the N6P bluetooth before turning on the car system (in my car it turns on when I turn on the car at the same time). When I have the N6P's bluetooth on before turning on the car I have a good conection at 100% of the times. When I forget to turn on the N6P's bluetooth before turning on the car I have a bad conection at 50% of the times.
I hope this could work on your sound systems.
DJorgio said:
Poor Audio over Bluetooth, Poor overall BT reception.
I thought it was my device and sent it back to google, they sent me a replacement and it has the same issue, if im streaming music to any device (Headphones, Speaker, Car Stereo) and cover the top of my phone its like im almost going out of range and the audio goes choppy or off, remove my hand and the audio returns to normal. Google said they have never heard of this issue before and are convinced a third device will solve the issue, i doubt it unless they have a revision 2 model.
Its not just audio, i have a watch that gets notification on the go, same thing, if the top gets covered my watch often says disconnected, take the phone out and within 20 seconds it reconnects.
Clearly there is an issue with BT on this phone, no software update (inc. N preview) addresses it, google seems unaware or uninterested in the problem, i would have addressed it a long time ago but i have been holding out for a fix before i realised how easy it is to replicate the problem.
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Click to collapse
I have tried 3 replacement phones and each time I speak with Google they inform me that they are not aware of any BT issue. Bull****! I can't wait to get rid of this phone. I have the same issues you have related to BT.
r1nstang said:
nothing happens at all. no change in sounds, no stuttering in play.
I did another FDR the other day. got everything installed again turned off wifi/bluetooth scanning and wifi itself (since im not at home) and works perfect. no skipping or stuttering at all. even the 5 seconds of stutter is gone when the screen turns on. hopefully it stays this way
running Ressurection remix m 5.6.9-20160614
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Click to collapse
Thanks, i tried fresh install of mentioned ROM and disabled scanning and the issue remains but glad to hear yours is ok now.
caalca said:
I have the same problem on my car sound system (mazda 2 2016). I found a solution. I turn on the N6P bluetooth before turning on the car system (in my car it turns on when I turn on the car at the same time). When I have the N6P's bluetooth on before turning on the car I have a good conection at 100% of the times. When I forget to turn on the N6P's bluetooth before turning on the car I have a bad conection at 50% of the times.
I hope this could work on your sound systems.
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Click to collapse
Thanks but i rarely turn off BT, its always available but i did go and try combinations of having it off or on pre connection and no difference, still my phone acts like the BT signal is too weak if i move around.
V4cc4r0 said:
I have tried 3 replacement phones and each time I speak with Google they inform me that they are not aware of any BT issue. Bull****! I can't wait to get rid of this phone. I have the same issues you have related to BT.
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Click to collapse
Thanks for confirming, im not holding any hope on the 3rd replacement either, I have had a lot of nexus devices over the years and this BT issue is unique and driving me nuts and really making me think twice about the new upcoming replacement in Q4, especially if its made by Huawei. Ive also noticed the chassis has started to buckle near the volume buttons.
well for some unknown reason the stutter when screen comes on came back. worked fine on bluetooth all weekend. then this morning i go to use my LG 850 BT headphones...and bam...stuttering. maybe LG pissed off Hauwei and they decided to cause issues with all LG items hahahaha
r1nstang said:
well for some unknown reason the stutter when screen comes on came back. worked fine on bluetooth all weekend. then this morning i go to use my LG 850 BT headphones...and bam...stuttering. maybe LG pissed off Hauwei and they decided to cause issues with all LG items hahahaha
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Click to collapse
Apparently all CM based ROMs has the stutter issue when screen is turned on when streaming, something to do with the AudioFX, im back on AOSP ROM, no issue with screen on but still have issue when covering the top of my phone or putting in my pocket. sux.
DJorgio said:
Apparently all CM based ROMs has the stutter issue when screen is turned on when streaming, something to do with the AudioFX, im back on AOSP ROM, no issue with screen on but still have issue when covering the top of my phone or putting in my pocket. sux.
Click to expand...
Click to collapse
thanks for that. i hadnt heard it was a CM issue. gonna install PA6.0 within the next couple days

Audio BT Bug still not fixed in 2.0.303

If you stream any audio, pocketcasts, i heartradio etc. to a BT Speaker device after about 20-30 minutes (random times) the sound becomes skippy/distorted and you need to either turn on the screen and it's ok for another 20-30 or it happens again quicker. If not paired with BT speaker, it doesn't happen. But it's not the BT speaker, because i can use other android devices with the same exact apps and it doesn't have the problem.
I wish this would get resolved. Initially i thought it was greenify but i removed it but the same occurred and this with the battery at 100%.
If there is anything that can be done, please advise, i will try to assist in troubleshooting.
one more important piece of info. Tablet reboots itself if i leave it alone with the distorted/skippy issue. There is some type of error going on.

Bluetooth turns off randomly after DirtySanta...

I see this device has a buttload of issues with Bluetooth....And have tried clearing the cache in Bluetooth...But would love to fix this totally garbage issue of the Bluetooth totally turning off, forcing me to re-enable it to connect again. Any help would be greatly appreciated! ☺
Any luck with this? I'm stock and noticed mine started turning off about two weeks ago. I'm assuming some app I installed is causing it but not sure which one.
Not turning off however I am having issues with auto-reconnect on my BT headphones (JBL Everest 700). When I turn the headphones on they never auto connect to BT, I always have to go in and select them and only then will they connect.
Also other BT weirdness: Music plays with no sound although BT still connected. Not sure how I managed to do this as its happened a few times. I think leaving the music paused too long does it. Maybe the headphones stay connected but go to sleep...not sure. Anyway to get sound again one must close the music app, turn off BT device and switch off-on the BT on the phone...

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