Google Play Store: Apps won't update/download - Shield Android TV Q&A, Help & Troubleshooting

I'm on the 500GB original Shield TV. Totally stock with the latest update that came out a few days ago (although I had this same issue on the previous version as well)
In a nutshell when I go to the Play Store to install a new app or update app the D/L looks like it's about to update but the indication bar never actually downloads. It just gets stuck there indefinitely. Here are the things I have tried to fix the issue:
- clear cache in Play Store
- clear cache in Play Store Services (or google play services...whatever it's called)
-removed my Google account and logged in again
-uninstalled old version of Play Store
-uninstalled old version of Google Play Services
I have no idea what else I can try short of a complete factory reset (which i really don't want to do)
Any advice would be much appreciated!

Thanks for all the advice!

Same problem here mate, did you get anywhere with it

Can you download the/an app directly not, through GP Store, and successfully install it?

Related

google play store stops working?

Ever since I updated my N10 to the Nov patch, the google play store stops working --- I *can* start the play store app, look up new apps and be told about updates of existing apps, but everytime I try to install a new app and/or update an existing one the play store will crash.
My N10 is rooted and I locked it down pretty tightly using xprivacy etc. I also have titanium backup of an older play store (5.9.12 -- the current one is 5.10.30), and when I restored 5.9.12 I can resume installing new app and updating old ones, so I don't think it is an xprivacy issue (?). But play store updates itself very quickly and it gets tedious...
Does anyone else run into this problem? Solution? Thanks!
Bump: Am I the only one with this problem? It seems that restoring play store version 5.9.12 has stopped working...
I'm about to post a message on the google support forum, but first I want to see if I'm the only one affected by this (I have another phone running 4.4.2 for which the play store has stopped working as well)
I solved the problem by clearing the cache of the play store and reboot. Stupid mistake

[Help] Axon 7 A2017G Google Play Store (Chinese version)

Hi,
I recently got an Axon 7 from China, and i'm having problems with the google play store (not factory installed). After downloading the play store from the zte store, i couldn't open the app and i tried downloading play store apk and happened the same. Don't no what to do know.
(not sure if posted on wrong thread, so mods, you can move it)
-mosin40
Are you sure that it is a 2017G if you've got it from China?
Another one that can't read... This has been well documented BUT here goes again...
1. Go to ZTE Market. Search>Type "Google Installer"
Install gmail, google play services (Very much needed) and play store.
2. Open Mi-Assisstant. Go to Autorun and select the 3 apps listed above. Log into Play store. - you won't be able to install or update anything for about an hour until Google recognises you are actually legit. Update everything when able to.
If/When you try to log into Gmail you will be prompted to update google play services, this may take a while to do so - above wait time - it will give an error until google decides you are able to use your account...
Next time, please search...

Problem with Axon 7 (Chinese 4GB RAM, 128GB) Update B13

Hi all,
I have been using this phone for a couple of months. I installed the Google services and Play store using this MIUI 8 Google installer which has been floating around the internet. My Google Play Store is up to date.
I have been quite happy with the phone except for the following issues:
(i) When I install larger files over Google Play Store, it will crash when the download is finishing. It will pop an error message saying "Unfortunately, Google Play Store has stopped", and I am unable to get the downloads to work. The next few attempts at opening the Play Store will show the same message, but it will eventually open, but the download will fail.
(ii) Connectivity - 3G / 4G. My previous phones, Xiaomi Redmi Note 3 and Samsung Note 4 had no such issues. They were able to connect to the network and not get dropped frequently. This affects me when I play games, and I will have lost connectivity time to time (even when in the open). I checked the network bands and my country's bands (Singapore) are compatible.
(iii) GPS - I had been playing Pokemon GO / Ingress. It does get very annoying when the messages "GPS not found" keeps popping up, especially when indoors. One soft fix is to turn Wifi on and off. I am not sure why this fix works, but I had already enabled wifi scanning even when wifi is not on.
Does anyone else here have these issues? If so, do you have any fix for them?
Thank you everyone in advance.
I suggest to you to download playstroe.apk from the internet instead of the installer of the miui..its not install the updated version of the play store..and dont forget to able playstore to run in the background in the assist manager and download google service.apk if you need more help or something talk to me
Thank you for your prompt response!
I can try reinstalling Play Store. I checked the version and it is exactly the same one as my Samsung Note 4 (which had been recently updated). There are also quite a few versions floating around and I am unsure of which one to install. As it stands, I think I will reinstall the exact same version and see how it goes. I had also installed Google Services.
But thank you for the reminder - I had already added the Play Store to my protected list for it to run in the background, but the problem still persists.
Been looking at APK mirror, and there are too many versions of Play Store.
May I check which one should be the version I should be installing?
Edit: I installed the latest versions of Play Store and Play Services from apkmirror, and the large downloads still failed.
I checked, and my Google Play store is updated by the ZTEMarket, so I assume the version is fine.
Has anyone else experienced such issues before?
limenweim said:
I checked, and my Google Play store is updated by the ZTEMarket, so I assume the version is fine.
Has anyone else experienced such issues before?
Click to expand...
Click to collapse
Yep, I've gotten to 98% before on a 1gb file to have "Playstore has stopped" error... Very frustrating...
Ive finally manbded to install B013 - its loaded fine. Now I have a message saying "To start Android, enter your password".
I've never previously had to enter a password - I bought the phone from Ali Express.
How do you get past this ? Is there a generic password ? HELP PLEASE !!!
I installed my B13 update OTA and didn't experience the password issue, but I see that you already resolved that problem (in another thread).
I still can't get my phone to download larger files over Google Play Store and it's getting very annoying. Anything which requires WiFi to download seems to have this issue.
Anyone knows any solution to this?
EDIT: I found the solution.
Go to Apps > Google Play Store > Permissions. You will see that the Permissions for Storage is UNCHECKED. It looks like when Google Play Store is installed, it comes unchecked by default. Hopefully this will be helpful for anyone experiencing this issue.
limenweim said:
I installed my B13 update OTA and didn't experience the password issue, but I see that you already resolved that problem (in another thread).
I still can't get my phone to download larger files over Google Play Store and it's getting very annoying. Anything which requires WiFi to download seems to have this issue.
Anyone knows any solution to this?
EDIT: I found the solution.
Go to Apps > Google Play Store > Permissions. You will see that the Permissions for Storage is UNCHECKED. It looks like when Google Play Store is installed, it comes unchecked by default. Hopefully this will be helpful for anyone experiencing this issue.
Click to expand...
Click to collapse
thanks thanks thanks !!!
this problem i was killing me!!! and now it's ok !!!:good::good::good:
You are welcome! Forgot to mention, simply slide the slider bar for "Storage" to "on" position.
Problems Google services, play store Axon 7 version B13
Before I had version B10 and the play store and other GOOGLE applications worked perfect, but after upgrading to version B13, the GOOGLE services that had possibly been installed by the store of aliexpress where I bought, since the google services did not originally come in the smartphones Manufactured in China, have disappeared, and even though I have reinstalled, they do not work, standing in the "checking data" field, it seems that this version is incompatible with google play services!
Anyone know how to fix this?
problem google play services
I still have not solved the problem, because when I open the play store, it keeps the message "checking data" and does not leave this message and the options of permissions are all marked "on"
Is there any specific version of google services for this model axon 7 version B13, or should any one work?
I had exactly the same as you. Purchased from Ali express. Update to build b013, if you get a password message just perform a factory reset. To install Google play store, go to the zte market (Chinese version of play store). Even though it's in Chinese it's easy to type in Google play into search then simply install. Sorted. After that works without any problems
Here you go
google play running
front firing speakers said:
I had exactly the same as you. Purchased from Ali express. Update to build b013, if you get a password message just perform a factory reset. To install Google play store, go to the zte market (Chinese version of play store). Even though it's in Chinese it's easy to type in Google play into search then simply install. Sorted. After that works without any problems
Click to expand...
Click to collapse
I entered the ZTE store and installed GOOGLE INSTALLER, which should be the installer of some tools needed to run Google services, because soon after installing it, the play store and other services like gmail, started to work, so I think it was Something that was missing to work and now is perfect!
---------- Post added at 07:13 PM ---------- Previous post was at 07:08 PM ----------
front firing speakers said:
Ive finally manbded to install B013 - its loaded fine. Now I have a message saying "To start Android, enter your password".
I've never previously had to enter a password - I bought the phone from Ali Express.
How do you get past this ? Is there a generic password ? HELP PLEASE !!!
Click to expand...
Click to collapse
I entered the ZTE store and installed GOOGLE INSTALLER, which should be the installer of some tools needed to run Google services, because soon after installing it, the play store and other services like gmail, started to work, so I think it was Something that was missing to work and now is perfect!
[/COLOR]
ramossilvera said:
I entered the ZTE store and installed GOOGLE INSTALLER, which should be the installer of some tools needed to run Google services, because soon after installing it, the play store and other services like gmail, started to work, so I think it was Something that was missing to work and now is perfect!
---------- Post added at 07:13 PM ---------- Previous post was at 07:08 PM ----------
I entered the ZTE store and installed GOOGLE INSTALLER, which should be the installer of some tools needed to run Google services, because soon after installing it, the play store and other services like gmail, started to work, so I think it was Something that was missing to work and now is perfect!
Click to expand...
Click to collapse
This app shows that Google Service is ok but Google Framework is not installed. When I choose Repair, nothing happens. I downloaded and installed Google Services Framework 7.1.1 from apkmirror, but nothing has changed. Do you have Google Framework installed?

[CM 12.1] Play Store freezing for anyone else?

Here's an interesting one. MOJO has been fine for the longest time, but all of a sudden I'm finding the system locking up and needing a hard reboot when using the Google Play store.
This has only happened twice, but both very recently and both only when using the Play store. I've had to switch off the unit at the socket as the system is completely unresponsive.
Anyone else had this? I note that the Play store version I have is 8.0.73, and upon checking there are no updates available to it. Thanks all.
I'm guessing no then!
Well, I've cleared the Play Store's cache as well as the Google Play Services one, and now it seems to be saying it will download and install a new version of the Play Store. It doesn't seem to be in any kind of rush to do this however.
No freezes since clearing the caches, so hopefully once the store is updated that will be the end of it. Looking at the versioning numbers on the internet and it does seem that 8.0.73 is an older Play Store. Fingers crossed this is resolved. Will post back later.
Yep had this issue my self it's due to google play services likely outdated and or play store too, you will need to get to a working stage and then get into google, then type google play services update choose the play store webpage link for that result in google and click install button on the page for the google play services update choose open with google play store, then install it. This happens to tonnes of outdated devices not just the mojo phones and tv boxes and tablets all go through it if out of date.
Actually I had been using the ROM for over a year before it happened. It's happened once since last posting in fact, but I notice that my Play store is up to date, and I also notice that the Play store seemingly updates on its own following a freeze. So I wonder if it is anything to do with that.
May possibly have solved this. Was still getting freezes upon exiting the Play Store even after a re-flash of CM12.1 with up to date GApps. The whole console would just freeze up on returning to the desktop, so that would involve pressing back to exit the Play Store until returning to the main screen. But this didn't happen all the time.
Then it dawned on me that it might be the bloody launcher I set as default home. I mentioned elsewhere that I'm using TopTV Launcher which I have really enjoyed. So I changed it to my favourite phone/tablet launcher - Nova.
Bugger me if it hasn't been absolutely fine since.
I'm going to keep hammering the Play Store for the next few days/weeks, as the freezes seemed to specifically occur when the Play Store was updating. But hopefully this is solved. /fingers crossed.
Lol no, crashes be back! Bit different on Nova Launcher. I exited the Play Store and then got "Unfortunately, Nova Launcher has stopped", rather than an outright freeze. Tried to re-select a different home/launcher, but got the same thing. "Trebuchet has stopped" etc. I had to fudge a route to the shutdown app by just pressing keys on my wireless keyboard, otherwise it was stuck in a loop. There's definitely something going on with Play Services imho. I've also tried clearing the cache and other solutions but to no avail. My Play Store is up to date too so it's not that.
The most interesting solution I've read so far is that Play Services gets jittery if it doesn't find certain apps installed, such as Maps etc. Now I do have a pretty pared down set installed. Maybe I'll try installing more Google apps, but isn't the point of rooting and flashing these devices so that you can control what you install? What's the point if I still end up installing all the crap I don't need anyway?
Still, I'll perhaps give it a go - or otherwise just throw either the MOJO or myself off a building!

Google Play Store Crash or Force Close Error Fix

guys uncheck & disable PlayStore and PlayService app in boost+ battery optimizion and your problem fixed
boost+ change resulation to lower of app in battery optimizion mode and new version of play store have problem with this mode
if problem in downloads of apps disable : Download and downloadmanager app in boost+
This fix didn't work for me.
Google play store would not work for me after deselecting this from the optimize apps in boost+. So I have now uninstalled the boost+ app and I still cannot get google play store to work.
I've tried clearing the cache in play store and play store services but no success there also.
I've also uninstalled updates for google play so I'm now at version 8.3.41.U-all (0) (FP) 170066753
Is there anything else I can try?
kevitte2 said:
Google play store would not work for me after deselecting this from the optimize apps in boost+. So I have now uninstalled the boost+ app and I still cannot get google play store to work.
I've tried clearing the cache in play store and play store services but no success there also.
I've also uninstalled updates for google play so I'm now at version 8.3.41.U-all (0) (FP) 170066753
Is there anything else I can try?
Click to expand...
Click to collapse
install aptoid app store and update "google play store" with last version in this store.....i hope this way maybe fix your problem
you must find this version : 8.8.12-all [O] [PR]
kevitte2 said:
Google play store would not work for me after deselecting this from the optimize apps in boost+. So I have now uninstalled the boost+ app and I still cannot get google play store to work.
I've tried clearing the cache in play store and play store services but no success there also.
I've also uninstalled updates for google play so I'm now at version 8.3.41.U-all (0) (FP) 170066753
Is there anything else I can try?
Click to expand...
Click to collapse
I had similar issue, so what I done, unistalled play store updates, then downloaded latest play store apk and installed it. Problem was fixed.
So far, I've tried everything in this thread other than the aptoid suggestion. The error keeps coming back and I'm slowly getting more and more apps that are also crashing. This seems to be since the Oreo update.
I've even done a full factory reset and the errors started coming back less than a week later.
Still no luck in finding a way to make this stop. HTC suggested rolling back to 7.1.1 but this will still factory reset everything. Then I have the added issue of not being on the latest update, leaving me without the most up-to-date security patches.
I've always loved HTC phones (especially the U11) but I'm very fast losing faith.
JonesWTF said:
So far, I've tried everything in this thread other than the aptoid suggestion. The error keeps coming back and I'm slowly getting more and more apps that are also crashing. This seems to be since the Oreo update.
I've even done a full factory reset and the errors started coming back less than a week later.
Still no luck in finding a way to make this stop. HTC suggested rolling back to 7.1.1 but this will still factory reset everything. Then I have the added issue of not being on the latest update, leaving me without the most up-to-date security patches.
I've always loved HTC phones (especially the U11) but I'm very fast losing faith.
Click to expand...
Click to collapse
i fix this errors and problems very easy.....and this errors not for htc phones!! this problem is for google OS....you must try samsung or other prank device to see many crazy error and crash and be a angry human ,,back to htc and dont forget this company....
Problem solved with DJ Mohammad KHAN method
DJ Mohammad KHAN said:
guys uncheck & disable PlayStore and PlayService app in boost+ battery optimizion and your problem fixed
boost+ change resulation to lower of app in battery optimizion mode and new version of play store have problem with this mode
if problem in downloads of apps disable : Download and downloadmanager app in boost+
Click to expand...
Click to collapse
Thanks a lot man. I followed your method and solved my problem .
Wow, God bless you!
Your solution worked for me.
It was making me crazy.

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