Related
I've got a stock that hasn't received notification or started to download the 1st OTA update. Can I help out in any way with grabbing the OTA file? I know some people try to logcat when the device has already downloaded it but it hasn't been installed.
My device hasn't downloaded anything yet and I'd be happy to parse out any log information if I can get some directions on how.
TyFactor said:
I've got a stock that hasn't received notification or started to download the 1st OTA update. Can I help out in any way with grabbing the OTA file? I know some people try to logcat when the device has already downloaded it but it hasn't been installed.
My device hasn't downloaded anything yet and I'd be happy to parse out any log information if I can get some directions on how.
Click to expand...
Click to collapse
Yeah. I had been running aLogcat since i picked up my replacement and having it save to the SD card every fifteen minutes and still managed to miss the update, but I think I figured out why.
I was turning on/off my phone alot, and every time start aLogcat the first save will be 15min from that point. So when the update downloaded to my phone, I installed it before that 15min was up. So what I'd recommend you do is go ahead and install aLogcat and have it save like I was. BUT before you install the update, manually save the log.
Ahh, good catch - okay, I'll be sure to snap a log manually.
Also to double check my settings:
Level: Verbose
Format: Raw - I changed this thinking it might be better
Buffer: Main
Then Periodic Save: 15mins
Just got the notification for the update!
I can't update yet because my battery is too low. I'm charging now. Once it's charged enough, I will do the steps you suggest.
daryllh said:
Just got the notification for the update!
I can't update yet because my battery is too low. I'm charging now. Once it's charged enough, I will do the steps you suggest.
Click to expand...
Click to collapse
Actually, you have to be logging before you get the notification. The notification is for install, not download. That probably happened in the background, at least it did for me. Thanks for trying, though!
Btw, completely offtopic, how are you liking your MT4G?
unremarked said:
Actually, you have to be logging before you get the notification. The notification is for install, not download. That probably happened in the background, at least it did for me. Thanks for trying, though!
Btw, completely offtopic, how are you liking your MT4G?
Click to expand...
Click to collapse
Crap. That would explain why I thought it wasn't right when I hit the update and it powered off.
I am liking it so far. It's a very nice phone and I'm appreciating the performance jump from my Sprint Hero. I'm happy I went with the MT4G instead of the G2.
Yes, I'm logging prior to the 48 hour time period. I fully suspect I haven't missed the download beginning.
Anyone know if logcat still saves to SD card when the screen is off? Not the device off.
Tonight I'm disabling WIFI and leaving the phone in an area where I know it gets strong reception. I'm logging every 15 mins.
Called back in again and my "update not received" form was done on the 13th and it "can take up to 7 days" from the time that was done. So, 2 more days before I return this and get a new phone. Hoping to catch an aLogcat (still running) of things if they do go through automatically.
In the dev section of the forum there is a way to force the update and root. It works I did it myself because i never got the update and I'm now rooted w/ update.
Sent from my HTC Glacier using Tapatalk
Yeah, I saw. Still fishing for the update link and I've got a few minor hardware defects on my phone too (vanity things, really -- bowed bezel, small chip on the bezel, bowing around camera lens) that the guy at the store wouldn't return it for because "well your phone works fine functionally". Waiting gives me the ammo to swap it anyhow.
Sorry for being vain, but I paid full retail for my phone so I'd like my shiny $450 toy to be about as perfect as it can be!
TyFactor said:
Yes, I'm logging prior to the 48 hour time period. I fully suspect I haven't missed the download beginning.
Anyone know if logcat still saves to SD card when the screen is off? Not the device off.
Tonight I'm disabling WIFI and leaving the phone in an area where I know it gets strong reception. I'm logging every 15 mins.
Click to expand...
Click to collapse
Update:
Did not receive last night but also haven't hit the 48 hour mark yet so I will be logging all day today and hoping for the best.
Can we confirm the link will show up in logcat? (=
Genocaust said:
Yeah, I saw. Still fishing for the update link and I've got a few minor hardware defects on my phone too (vanity things, really -- bowed bezel, small chip on the bezel, bowing around camera lens) that the guy at the store wouldn't return it for because "well your phone works fine functionally". Waiting gives me the ammo to swap it anyhow.
Sorry for being vain, but I paid full retail for my phone so I'd like my shiny $450 toy to be about as perfect as it can be!
Click to expand...
Click to collapse
If you're in your remorse period they don't need *any* excuse/reason to exchange it. If you're not, you should be able to get tech support to put a note in your account to exchange it for not having been able to recieve the OTA (they are aware some people just aren't getting it).
myrdhyn said:
If you're in your remorse period they don't need *any* excuse/reason to exchange it. If you're not, you should be able to get tech support to put a note in your account to exchange it for not having been able to recieve the OTA (they are aware some people just aren't getting it).
Click to expand...
Click to collapse
Return, yes, for a re-stock fee. They would not exchange it at the store for a minor cosmetic defect, though. I already tried.
TMo store or other?
Most stores have a no questions return policy - can you simply do that and then get another somewhere else?
gaww said:
TMo store or other?
Most stores have a no questions return policy - can you simply do that and then get another somewhere else?
Click to expand...
Click to collapse
T-Mo store. Only one around I've seen so far, and AFAIK most places won't accept a return they didn't sell as it comes out of their sales numbers.
Genocaust said:
T-Mo store. Only one around I've seen so far, and AFAIK most places won't accept a return they didn't sell as it comes out of their sales numbers.
Click to expand...
Click to collapse
I meant return to the store purchased from. TMo won't let you just return it - I thought that was allowed by their terms and conditions?
Genocaust said:
Return, yes, for a re-stock fee. They would not exchange it at the store for a minor cosmetic defect, though. I already tried.
Click to expand...
Click to collapse
They tried to get me to pay a re-stock fee once, but I think it was just $10 and that guy was a douchebag who was overruled by his manager when I made a stink about it.
Could always go with the good old "I'm taking my ball and going home" routine. Either they exchange the device for another and make you happy, or you are returning it completely and walking out the door with your cash. Preferably get a Manager around. If they still won't exchange it, I'd get my money back, then go to another T-Mobile store, complain about the service at the other for a possible discount, and re-purchase.
Just got the update notification five minutes ago. Had alogcat running all day, saving every 15. I've had my phone by me most of the night, I know the time span it came in so if there's a link it should be easy to find. Too fraking tired to look now unfortunately, I'll search through in the morning, but does anyone know just what I should be looking for?
kitsunisan said:
Just got the update notification five minutes ago. Had alogcat running all day, saving every 15. I've had my phone by me most of the night, I know the time span it came in so if there's a link it should be easy to find. Too fraking tired to look now unfortunately, I'll search through in the morning, but does anyone know just what I should be looking for?
Click to expand...
Click to collapse
Should be an https web address.
Search for clients.google
kitsunisan said:
Just got the update notification five minutes ago. Had alogcat running all day, saving every 15. I've had my phone by me most of the night, I know the time span it came in so if there's a link it should be easy to find. Too fraking tired to look now unfortunately, I'll search through in the morning, but does anyone know just what I should be looking for?
Click to expand...
Click to collapse
I'm not sure but I believe the file comes from google/android.
Do you know regex?
Possibly a search for .android. or .google. might be a start.
Grats on this - hopefully it shows up in there. I've been logging for the last two days and still ahve not received the OTA, thinking about doing a hard reset but I don't want it to start downloading before I get logCat running.. Thinking about how to hardreset, put the phone where it gets no signal, and installing logcat frmo the SD card. Not sure how to do this. Not sure how I would install an ADK without downloading something to do so.
The phone stock can't install from SD card can it? What if I move an app to SD card now, prior to hard reset?
Order of what's happened:
2nd or 3rd day after I received the phone, I set up Wallet. Had no issues, it loaded up all my cards and I used the phone to make a purchase at a Rite Aid. $10, went fine.
Couple days later I tried to use it at a Wawa. The app itself opened but the payment portion wouldn't work. Didn't think much of it. Paid for my purchase with my CC instead.
Couple days after that, went to open Wallet and it doesn't get past the "Setting up Wallet" screen. Let it go a good 15 minutes then it FCd.
So far I've tried:
-contacting Google Wallet support. CSR advised I try clearing data and cache for Wallet. Did nothing.
-T-Mobile said it's a 3rd party app and to contact Google (this was a 2nd tier CSR telling me that)
-I tried disabling Wallet on my Nexus 4 through the browser. Wallet then opens up on my N4 and it gets about 96% done removing payment cards and then never finishes. I even let it go for the better part of an hour.
-Yesterday I went to my T-Mobile store and got a new micro SIM. Did nothing. I'd heard that Isis micro SIMs can interfere. New SIM did nothing.
-Removed the SIM and tried opening Wallet while connected to my wireless network at home. Nothing.
-Did a factory reset earlier this morning. Nothing.
Every solution I've tried ends with the same result. Wallet gets stuck at the "Setting up Wallet" screen.
I'm at my wits end. I used Wallet on my Nexus S for 2 years with no problems. I was able to use it once with my N4 and now nothing.
Any ideas that I haven't tried? Help or feedback is much appreciated. Thanks.
Edit: Not rooted. Haven't tinkered with the N4 in that regard at all yet.
Sent from my Nexus 7 using xda app-developers app
- If you're rooted, try wiping all caches.
- go to google.com/wallet and see if there's anything bad there.
- try re-entering your creditcard
Shemploo said:
- If you're rooted, try wiping all caches.
- go to google.com/wallet and see if there's anything bad there.
- try re-entering your creditcard
Click to expand...
Click to collapse
****. Need to edit to say I'm not rooted.
Nothing bad at google.com/wallet
I can't re-enter my credit card since I can't get past the "Setting up Wallet" screen.
Sent from my Nexus 7 using xda app-developers app
I believe you can enter your CC info into google.com/wallet (I doubt it, but this could help you advance past the part you're stuck on)
Also, there's no reason why not to root, try a different ROM and see if this resolves your issue.
Try doing Android Beam, make sure NFC is on and put the phone back to back to another smartphone that has Android 4.1 (I believe that's the minimum required) see if you get an option to beam stuff.
Shemploo said:
I believe you can enter your CC info into google.com/wallet (I doubt it, but this could help you advance past the part you're stuck on)
Also, there's no reason why not to root, try a different ROM and see if this resolves your issue.
Try doing Android Beam, make sure NFC is on and put the phone back to back to another smartphone that has Android 4.1 (I believe that's the minimum required) see if you get an option to beam stuff.
Click to expand...
Click to collapse
The Beam works. Tried it yesterday using the N4 with my N7.
I have nothing against rooting. I'll probably end up trying that but it bothers me that Wallet is broken while I'm NOT rooted, ya know?
Sent from my Nexus 7 using xda app-developers app
If you are sure your new sim is not an isis Sim then just get a replacement phone
Sent from my Nexus 4 using Tapatalk 2
furlonium said:
The Beam works. Tried it yesterday using the N4 with my N7.
I have nothing against rooting. I'll probably end up trying that but it bothers me that Wallet is broken while I'm NOT rooted, ya know?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
My experience was actually backwards. I initially cut down my old sim to use in the N4 and everything worked from what I could tell. Data, wifi, bt, etc but when I tried loading up google wallet, it would time out.
I figured it was because of my ghetto rig sim, so I ordered one online for 1.08 shipped to me. About a week later, I tried that sim card and loaded google wallet.
Same issue, it would time out. I then for the heck of it tried to beam between the N4 and the N7 and at first that timed out as well. So I rebooted both phone and tablet to try again. This time pics transferred back and forth without an issue.
After closing out the gallery, I saw that google wallet loaded up, and I didn't even hit the app to open it. I found it weird but I think it was because wallet was probably loading on the reboot.
Tried it out at McD's and worked fine. I find it kinda odd that I had to jumpstart the app in this way. I had to do something similar when pairing my bluetooth devices. I had to pair and unpair and pair again to get bt pairing to stick. Weird but since then everything has been working.
And to preface, I was unlocked all that time but not rooted. I just rooted a few days ago after everything was working, from what I can tell.
Info about Google wallet from support.
I like many of you have experienced issues with Google wallet using T-mobile. Please refer to the thread of emails from wallet support. It appears that they are aware of the issue, and there is some fix coming from tmobile or google, I am a bit confused. I have tried wallet on two different Nexus 4 one was a RMA replacement, and still haven't had success.
Hopefully someone can figure this out, because Wallet worked well on my Galaxy Nexus.
Apologies for the confusion, we were given the impression that this was a fix on the back-end that meant you wouldn't require to perform a manual update. Unfortunately, when asking for further information, the team has confirmed that it will need a manual update. Unfortunately, due to the holiday season and complexity of the issue, it may be a few weeks before this is pushed out.
I'm terribly sorry about the inconvenience this has caused you and the amount of back and forth it has taken to get to what isn't really an immediate solution. If you would like to continue to use Google Wallet, we suggest you try using a different SIM card, one that does not contain a secure element.
I'm also happy to keep track of this issue and send you an email as soon as it's resolved so you can use the application with your current setup.
Thanks
Fred
The Google Wallet Team
On 12/12/12 16:00:51 "SP" <[email protected]> wrote:
Thanks Fred,
I am a bit confused. I didn't receive any pushed fixed (was that with t-mobile or Google?). I did do as you asked and went to the local CVS and received the same error. I will do it again, and try another store tomorrow.
On Wed, Dec 12, 2012 at 2:42 PM, <[email protected]> wrote:
Hello ,
Thanks for bearing with us on this issue. I'm happy to report that our engineering team was able to identify your issue and your hypothesis was correct in that it was an issue with how it was interacting that your new T-Mobile SIM. They have informed us that they have now pushed a fix for this issue.
Please reset the application and clear data and try again.
If you are still having problems, please don't hesitate to contact us.
Thank you very much for flagging this issue and we hope you continue to use Google Wallet.
Fred,
The Google Wallet Team
On 12/07/12 15:13:49 "SP" <[email protected]> wrote:
Thanks I look forward to your inquiry. I'm starting to believe I have a defective phone.
Sent from mobile device.
Thanks,
Shawn
On Dec 7, 2012 6:12 PM, <[email protected]> wrote:
Hello ,
First off, I'd like to apologize for the delay in responding to your inquiry, there were technical issues preventing us from getting to your email. I have reviewed the details of your case and can confirm that this is not an issue we have seen before. I have forwarded the details and the screenshot (thanks for the proactiveness!) to our engineering team to investigate and I'll get back to you as soon as I hear back from them.
Thanks,
Fred
The Google Wallet Team
On 12/07/12 14:54:51 "SP" <[email protected]> wrote:
Wallet still not working. Attached is what happens
Sent from mobile device.
Thanks,
On Dec 5, 2012 7:27 AM, "SP" <[email protected]> wrote:
Any ideas on my issue. Wallet is still not working.
Sent from mobile device.
Thanks,
On Dec 2, 2012 6:18 PM, "SP" <[email protected]> wrote:
Thank you.
Sent from mobile device.
Thanks,
On Dec 2, 2012 6:16 PM, <[email protected]> wrote:
Hello ,
Thanks for your quick response. I highly appreciate your input. I'll make sure to relay this information to the specialist where I escalated your case to. I do apologize for the inconvenience. I will keep you informed once I got an answer from the specialist reviewing the issue.
Thanks,
John
The Google Wallet Team
On 12/02/12 18:06:28 "SP" <[email protected]> wrote:
I have been reading things on the Internet. Other user reporting that the new Tmobile Sim card may have NFC chip which can be causing an issue. I am not sure if my Sim is one. I will continue to research.
Sent from mobile device.
Thanks,
Shawn
On Dec 2, 2012 6:03 PM, <[email protected]> wrote:
Hello ,
Thank you for contacting Google. Based on the complexity of the issue, I have forwarded your case to a specialist for review. I appreciate your patience with this issue.
In the meantime, if you have any more information to add about this issue, feel free to reply to this email. Your replies will automatically go to the specialist working on your case.
Sincerely,
John
The Google Wallet Team
On 12/02/12 08:34:43 "SP" <[email protected]> wrote:
I have done all of these steps and recently removed all of my cards from my wallet and reset it again. It is not working on this Nexus 4. I'm sorry if you can look into other things rather than sending me the trouble shooting that I have looked at online. Thank you
Sent from mobile device.
Thanks,
On Nov 27, 2012 6:35 PM, <[email protected]> wrote:
Hello Shawn,
Thanks for your response. Let's try to set a default card to your mobile app.
To change/set your default payment card, follow these steps:
1. Touch the Payment Cards icon from the main menu to go to the payment card carousel.
2. Navigate to the appropriate card by swiping left or right.
3. Touch the Disabled box below the card. The icon will turn green and the words "Default card" will appear, indicating that this is now the default payment card for your Google Wallet mobile app.
Please note that you need a wireless or network connection to change your default card.
If you have other questions, please reply to this email and I'll be happy to help.
Thanks,
John
The Google Wallet Team
On 11/27/12 17:54:30 "SP" <[email protected]> wrote:
I am using the current version.
Sent from mobile device.
Thanks,
On Nov 27, 2012 5:46 PM, <[email protected]> wrote:
Hello ,
Thanks for your response. I'm sorry to hear that the reset did not fix the problem. At this point I suggest we update the version of your Mobile app.
To update Google Wallet, follow these steps:
1. Touch the Home button on your phone.
2. Launch Google Play by touching the Play icon.
3. Touch the Menu button.
4. Touch My Apps.
5. Touch Google Wallet to install the latest version.
Please reply to this email on the results of the troubleshooting.
Thanks,
John
The Google Wallet Team
Weird that the version that comes on the Nexus 4 is newer than the version in the Play Store.
furlonium said:
Weird that the version that comes on the Nexus 4 is newer than the version in the Play Store.
Click to expand...
Click to collapse
the playstore wallet wouldnt work on my tmo n4 sim which came from my gnex which had a working wallet. i had to uninstall clear data cache the playstore wallet and install the 4.2 wallet(stock was gone within 5 minutes of opening the box, hehehe)
well my wallet is working now(still on tmobile) - i dont think my sim was ISIS since my gnex had a working wallet. all the store manager did was cut my regular size sim into a micro. in and out the door in 30 seconds.
Postal Psycho said:
the playstore wallet wouldnt work on my tmo n4 sim which came from my gnex which had a working wallet. i had to uninstall clear data cache the playstore wallet and install the 4.2 wallet(stock was gone within 5 minutes of opening the box, hehehe)
well my wallet is working now(still on tmobile) - i dont think my sim was ISIS since my gnex had a working wallet. all the store manager did was cut my regular size sim into a micro. in and out the door in 30 seconds.
Click to expand...
Click to collapse
TMO store? had no idea they cut sim cards for customers now. Always had the thought that they were just going to replace ur original sim with a microsim
t-mobile used a cutter to cut down my sim for my prepaid plan
i'm wary of wallet because i've had it double-charge me more than once at a register and despite emailing customer support and trying to get resolution on the charges resulted in no communication back
catpunt said:
t-mobile used a cutter to cut down my sim for my prepaid plan
i'm wary of wallet because i've had it double-charge me more than once at a register and despite emailing customer support and trying to get resolution on the charges resulted in no communication back
Click to expand...
Click to collapse
Contact the credit card company and explain your situation to decline being billed if the store is refusing to refund your money.
So I rooted my phone earlier, and the SIM is out. Only connected to my wireless network.
Still stuck at "Setting up Wallet, this may take up to 5 minutes."
It's been at this screen for a good 30 minutes. <--- okay it just FC'd while I was typing that sentence.
I don't know why Wallet worked once and now is seemingly broken. FFS I don't feel like requesting an RMA and waiting 8 weeks for a replacement. Do I get to keep my phone until I get the replacement?
edit: Got off the phone with Google Play support who just transferred me to Wallet support. Couldn't help with my problem and I was told that my issue was escalated and to expect an email within 24 hours. I just want a replacement phone. (Guess I better flash back to stock and lock the bootloader!)
furlonium said:
So I rooted my phone earlier, and the SIM is out. Only connected to my wireless network.
Still stuck at "Setting up Wallet, this may take up to 5 minutes."
It's been at this screen for a good 30 minutes. <--- okay it just FC'd while I was typing that sentence.
I don't know why Wallet worked once and now is seemingly broken. FFS I don't feel like requesting an RMA and waiting 8 weeks for a replacement. Do I get to keep my phone until I get the replacement?
edit: Got off the phone with Google Play support who just transferred me to Wallet support. Couldn't help with my problem and I was told that my issue was escalated and to expect an email within 24 hours. I just want a replacement phone. (Guess I better flash back to stock and lock the bootloader!)
Click to expand...
Click to collapse
Can you beam to another nfc device back and forth? I assumed you cleared the data from the app to start over again?
kpjimmy said:
Can you beam to another nfc device back and forth? I assumed you cleared the data from the app to start over again?
Click to expand...
Click to collapse
Yes Beam works just fine. I can transfer pictures, web pages etc. all back and forth between my N7 and my N4. I've also tried clearing the cache and data. Nothing.
I have a replacement N4 in its way within the week.
Works fine for me. I'm stock and not rooted. I'm using a cut sim card from my galaxy nexus.
Sent from my Nexus 4 using Tapatalk 2
(Incase xda won't show the picture)
SIM card removed
Unable to detect your SIM card. Your device will restart to check for your SIM card
Restart (button)
Anyone else get this error? I can't do ANYTHING when this pops up. Can't pull down my status bar, no where to dismiss the message, can't bring up the app switcher, nothing. Only things i can do is hit the sleep button to turn off the screen or hit restart.
A few months ago, i'd get it maybe once a week. Then it got progressively worse to once a day, a few times a day, then eventually it would pop up 15-20 times a day, making my phone essentially useless. Went to an at&t store, and got a new SIM card, hoping that was the problem. That solved the problem for about a week, and it started getting progressively worse again. I'm now getting this error message about once or twice a day again.
I cracked my screen (not huge, just 2 long cracks) a few weeks after getting the phone back in august, so i'd have to replace the screen ($150 locally) before sending my phone into samsung, so i was hoping there was maybe a more simple fix and the SIM reader wasn't physically bad :-\
At&t Samsung Galaxy S4 32gb stock ROM, fully updated firmware, non rooted (can't figure out how)
The sim card issues Is a know issue. I would have samsung fix the screen and the sim card error.
They should fix the sim card issue under warranty but if you try to do the screen your self they may chard for the repair. Most likely like mine it was the main system board that needed to be replaced.
Sent from my SAMSUNG-SGH-I337 using Tapatalk
shamelin73 said:
The sim card issues Is a know issue. I would have samsung fix the screen and the sim card error.
They should fix the sim card issue under warranty but if you try to do the screen your self they may chard for the repair. Most likely like mine it was the main system board that needed to be replaced.
Sent from my SAMSUNG-SGH-I337 using Tapatalk
Click to expand...
Click to collapse
I had my main system board go bad on my s3, and they told me if the screen is cracked, the warranty is automatically void. So i had the glass repaired locally ($130) and then shipped it out to samsung to get looked at. Unfortunatly they completely whiped the entire phone (internal memory) to replace the board, obviously. I'm really hoping they wouldn't have to do that with this phone, since it's just a piece on the board and not the board itself.
Are there any threads that talk about this issue? I'd like to do more research before spending the money to have it repaired
Vinnie_Madrox said:
I had my main system board go bad on my s3, and they told me if the screen is cracked, the warranty is automatically void. So i had the glass repaired locally ($130) and then shipped it out to samsung to get looked at. Unfortunatly they completely whiped the entire phone (internal memory) to replace the board, obviously. I'm really hoping they wouldn't have to do that with this phone, since it's just a piece on the board and not the board itself.
Are there any threads that talk about this issue? I'd like to do more research before spending the money to have it repaired
Click to expand...
Click to collapse
Why not just buy a Sim tray for 10$ and replace it yourself??
SaHiLzZ said:
Why not just buy a Sim tray for 10$ and replace it yourself??
Click to expand...
Click to collapse
because that doesn't fix it nor does a new sim card it's a known Samsung problem and one I've been battling for months I believe it's a software problem that Samsung is aware of. Here's the other thread.
http://forum.xda-developers.com/showthread.php?t=2375982
"No soup for you! Come back one year!!"
Sent from my VisionX ATT SGH-I337 rocking CCC
---------- Post added at 01:06 AM ---------- Previous post was at 01:05 AM ----------
Vinnie_Madrox said:
I had my main system board go bad on my s3, and they told me if the screen is cracked, the warranty is automatically void. So i had the glass repaired locally ($130) and then shipped it out to samsung to get looked at. Unfortunatly they completely whiped the entire phone (internal memory) to replace the board, obviously. I'm really hoping they wouldn't have to do that with this phone, since it's just a piece on the board and not the board itself.
Are there any threads that talk about this issue? I'd like to do more research before spending the money to have it repaired
Click to expand...
Click to collapse
Here's the other thread and I've been fighting this bug for months and so far there's no easy fix I've tried them all
http://forum.xda-developers.com/showthread.php?t=2375982
"No soup for you! Come back one year!!"
Sent from my VisionX ATT SGH-I337 rocking CCC
You can also search for my username here and on android central. I was part of a few threads about this.
I also have a couple threads on AT&T support forums too.
Sent from my SAMSUNG-SGH-I337 using Tapatalk
I haven't been able to confirm it yet but I think I might have a solution. I was going to wait a couple of days before posting but then I figured that I can post and collectively we can get a better sample size of data to come to a conclusion. I had long suspected that this was somehow due to location services as the problem first began for me when I downloaded Find my Friends and Glympse. I tried everything under the sun, factory reset, new roms, disable xposed, adding apps back one by one to find the cluprit (over 400!), paper in the sim tray to improve connection, everything!
The other day I had just freshly restored my phone from a Nandroid backup as I had noticed that when first restoring the phone would seem to remain problem free for a couple of days before I started getting the messages again. Well yesterday I was problem free until about 20 minutes after I first downloaded an application from the playstore following the reset. Then it hit me, all the other times the problem starting popping up again was always right after downloading all the of the application updates that piled up since my last backup. Initially I always thought that one of the application being updated was the problem (thus the adding of them one by one!) but in that moment I also realized that my Playstore app on the backup was the older version and would get updated when I made my first download. The problem must be with either The Play Store or Google Play Services! I used my trusty Rom Toolbox to go check the latest update for play services and, sure enough, play services had been updated maybe 5-10 minutes prior to the problem, probably receiving the prompt when I first tried to download something, or in the original cases, when I started the updates!
The Solution!
I froze Google Play Services as a test and low and behold, no pop up for over two days! But Google Play services is so engrained in our phones that suddenly my playstore didn't work, maps was acting wonky, and Google Now wasn't playing nice anymore. So I went back to Rom Toolbox and defrosted Play Service but turned off all location based intents, receivers, and services. Since then I'm almost 1 day error free and haven't seen any adverse effects in maps or navigation resulting in the disabled receivers, intents, or services. The answer seems to have something to do with Google Now's Location services which are constantly pinging your location. I haven't seen this fix recommended anywhere (and I've checked!) so hopefully this helps some of you out. I'd love to hear back about your results one way or the other.
Unfortunately for those of you who are not rooted, this fix does require root access and an root application manager that can manipulate receivers and intents. If you are not rooted you can try deleting the data from play services and removing updates. It may help temporarily but you may end up needing to do it regularly. You can also just disable play services all together if you can do with Google Apps.
Did anyone ever find a solid fix for this? I've been plagued with this problem and would really enjoy a solution.
DKOMofo said:
Did anyone ever find a solid fix for this? I've been plagued with this problem and would really enjoy a solution.
Click to expand...
Click to collapse
The same thing happened to me. Unfortunately for me I had to send it in to sing for it be get fixed. They replaced the pcb board along with many other things that fixed the issue. So if I'd have to say. Call samsung and have them fix it for you. Took a week to get it back.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
androidfine16 said:
The same thing happened to me. Unfortunately for me I had to send it in to sing for it be get fixed. They replaced the pcb board along with many other things that fixed the issue. So if I'd have to say. Call samsung and have them fix it for you. Took a week to get it back.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Not an option, I don't have a warranty on the device seeing as it was purchased through a 3rd party. I am very tech savvy and have plenty of resources (tool wise) at my disposal. Just can't figure out what is going on here.
---------- Post added at 08:56 PM ---------- Previous post was at 08:18 PM ----------
DKOMofo said:
Not an option, I don't have a warranty on the device seeing as it was purchased through a 3rd party. I am very tech savvy and have plenty of resources (tool wise) at my disposal. Just can't figure out what is going on here.
Click to expand...
Click to collapse
And it seems as though it expired on August 6th of 2014
There might be a fix here give it a try it couldn't hurt
http://forum.xda-developers.com/showthread.php?t=2375982
"And on that bombshell it's time to end the show!"
Sent from my G900A powered by VisionX Rom Rockin XKRome
DKOMofo said:
Not an option, I don't have a warranty on the device seeing as it was purchased through a 3rd party. I am very tech savvy and have plenty of resources (tool wise) at my disposal. Just can't figure out what is going on here.
---------- Post added at 08:56 PM ---------- Previous post was at 08:18 PM ----------
And it seems as though it expired on August 6th of 2014
Click to expand...
Click to collapse
I bought it through a third party too. From a local cell phone shop. But it wasn't tampered with inside so they gladly fixed it. Of you want I can send you the log report of the fix and you can see what you need to fix in order to get it working again.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
---------- Post added at 04:59 PM ---------- Previous post was at 04:52 PM ----------
DKOMofo said:
Not an option, I don't have a warranty on the device seeing as it was purchased through a 3rd party. I am very tech savvy and have plenty of resources (tool wise) at my disposal. Just can't figure out what is going on here.
---------- Post added at 08:56 PM ---------- Previous post was at 08:18 PM ----------
And it seems as though it expired on August 6th of 2014
Click to expand...
Click to collapse
I bought it through a third party as well. From a local cellphone guy. I didn't have warranty and they still gladly fixed it for me, bring that the device wasn't water damaged or tampered with. Here's the full log of their documentation of the fix. See if you can find out what exactly to repair.
*10/21/2014//18:17:33//STAFL2240//Telephone//Customer*
1) Inquiry:
Ibrahima Barry
Bps device is Carrier locked after repair.
2) Resources used:
4126952233
Fastlink>Policy>Unlocki
ngsamsungDevices>DeviceLocks
3) Steps taken:
sent phone to us.. Sim would not read... bp received phoneback from RSI... Bp say
s device was unlocked prior to sending it in device is no longer unlocked.. gave unlock code before. advised bp that samsung doesnt
access to unlock codes, and that he will need to speak to the devices cariier AT&T because they are the only people that can provide
carrier unlock assistance for that device.
4) Additional comments/Requirements:N/A
5) Outcome:
Bp disconnected the line
to call AT&T
*10/14/2014//18:41:26//0001773863//Telephone//ASC*
IBI PROCESS
*10/14/2014//18:41:25//0001773863//Telephone//ASC*
10/14/2014 5:40 PM-Monica Angon: The unit is shipped.
*10/14/2014//18:41:24//0001773863//Telephone//ASC*
10/14/2014 5:40 PM-Monica Angon: No hold amount
*10/14/2014//18:30:15//0001773863//Telephone//ASC*
IBI- PROCESS
*10/14/2014//17:42:19//0001773863//Telephone//ASC*
10/14/2014 4:42 PM-Melisa Salinas: QC Pass.
*10/14/2014//08:57:02//0001773863//Telephone//ASC*
10/14/2014 7:56 AM-Liodan Ortega: The unit has left the technician. SOLUTION: Replaced Cosmetic - Replaced Component - Replaced PBA
*10/14/2014//08:55:45//0001773863//Telephone//ASC*
10/14/2014 7:55 AM-Liodan Ortega: The Unit did not pass Quality Assurance Check.
*10/13/2014//12:34:31//0001773863//Telephone//ASC*
10/13/2014 11:34 AM-Liodan Ortega: The unit has left the technician. SOLUTION: Replaced Cosmetic - Replaced Component
*10/13/2014//10:37:11//0001773863//Telephone//ASC*
10/13/2014 9:36 AM-Beatriz Malagon: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Rocksolid77 said:
I haven't been able to confirm it yet but I think I might have a solution. I was going to wait a couple of days before posting but then I figured that I can post and collectively we can get a better sample size of data to come to a conclusion. I had long suspected that this was somehow due to location services as the problem first began for me when I downloaded Find my Friends and Glympse. I tried everything under the sun, factory reset, new roms, disable xposed, adding apps back one by one to find the cluprit (over 400!), paper in the sim tray to improve connection, everything!
The other day I had just freshly restored my phone from a Nandroid backup as I had noticed that when first restoring the phone would seem to remain problem free for a couple of days before I started getting the messages again. Well yesterday I was problem free until about 20 minutes after I first downloaded an application from the playstore following the reset. Then it hit me, all the other times the problem starting popping up again was always right after downloading all the of the application updates that piled up since my last backup. Initially I always thought that one of the application being updated was the problem (thus the adding of them one by one!) but in that moment I also realized that my Playstore app on the backup was the older version and would get updated when I made my first download. The problem must be with either The Play Store or Google Play Services! I used my trusty Rom Toolbox to go check the latest update for play services and, sure enough, play services had been updated maybe 5-10 minutes prior to the problem, probably receiving the prompt when I first tried to download something, or in the original cases, when I started the updates!
The Solution!
I froze Google Play Services as a test and low and behold, no pop up for over two days! But Google Play services is so engrained in our phones that suddenly my playstore didn't work, maps was acting wonky, and Google Now wasn't playing nice anymore. So I went back to Rom Toolbox and defrosted Play Service but turned off all location based intents, receivers, and services. Since then I'm almost 1 day error free and haven't seen any adverse effects in maps or navigation resulting in the disabled receivers, intents, or services. The answer seems to have something to do with Google Now's Location services which are constantly pinging your location. I haven't seen this fix recommended anywhere (and I've checked!) so hopefully this helps some of you out. I'd love to hear back about your results one way or the other.
Unfortunately for those of you who are not rooted, this fix does require root access and an root application manager that can manipulate receivers and intents. If you are not rooted you can try deleting the data from play services and removing updates. It may help temporarily but you may end up needing to do it regularly. You can also just disable play services all together if you can do with Google Apps.
Click to expand...
Click to collapse
I've been getting the error for a couple of weeks on my stock AT&T GS4. I've had it since release from May 2013 so about 18 months old, and out of warranty. I just recently got the OTA update for 4.4.4 so I thought maybe it had something to do with that but looks like this has been an issue for a while, and not with just the GS4 (or just Samsung phones, but HTC and others also). So your solution made the most sense....something that is common on all the phones would be the Google Play services. After reading, I turned on the location services on my phone and it immediately got the SIM error. So after the reboot, I cleared the data for the Play services and am hoping this will take care of it. Pretty big issue if its caused by Googles apps/services.
Other solution I saw was this: http://forum.xda-developers.com/showpost.php?p=56806072&postcount=238
That is too involved for me to try out so I'm really hoping this Play Services thing will work. But the way he describes the issue is very similar to mine...seems to be the worst when I have the phone in my pocket walking around (although it does happen when the phone is just sitting there on the desk too). I've also noticed its a little better with wifi off.
msheikh25 said:
I've been getting the error for a couple of weeks on my stock AT&T GS4. I've had it since release from May 2013 so about 18 months old, and out of warranty. I just recently got the OTA update for 4.4.4 so I thought maybe it had something to do with that but looks like this has been an issue for a while, and not with just the GS4 (or just Samsung phones, but HTC and others also). So your solution made the most sense....something that is common on all the phones would be the Google Play services. After reading, I turned on the location services on my phone and it immediately got the SIM error. So after the reboot, I cleared the data for the Play services and am hoping this will take care of it. Pretty big issue if its caused by Googles apps/services.
Other solution I saw was this: http://forum.xda-developers.com/showpost.php?p=56806072&postcount=238
That is too involved for me to try out so I'm really hoping this Play Services thing will work. But the way he describes the issue is very similar to mine...seems to be the worst when I have the phone in my pocket walking around (although it does happen when the phone is just sitting there on the desk too). I've also noticed its a little better with wifi off.
Click to expand...
Click to collapse
Hope it works! I ended up getting the messages again anyways though I do find that whenever the message pops up, if I delete Play Services Data it seems to last a little while before the next message. I'm still not totally convinced that it's not a software problem, as you said, it's an issue that happens on a couple of devices though it does seem to be epidemic on the S4. I've since given up on my S4 and just got my OnePlus One today! Personally, I've given up on Samsung. I've been a diehard Samsung fan for many years but my experience with my S4 has totally soured me on them; it's a piece of crap! They're becoming everything I've ever hated about Apple. I'm jumping ship to OnePlus; same specs, half the price. Except the lack of an SD card which really bothers me... But not enough to pay 300 bucks for it!
solved by switching filesystem to f2fs
I have been experiencing 'sim card removed' problem for almost 5months but recently when i switched filesystem from ext4 to f2fs i have not encountered the problem anymore, counting, 3days.
Here's what i did. I just installed cyanogenmod 12 for s4 i9505 by AntaresOne and just followed all steps from the link below including switching from ext4 to f2fs using TWRP. http://forum.xda-developers.com/galaxy-s4/i9505-orig-develop/rom-cyanogenmod-12-t2943934
Im sure that it has nothing to do with changing my rom from touchwiz4.4.2 to cyanogenmod 12[5.0.1 lollipop], which required wiping my data,cache and formatting my system, because i still encountered the problem with new the rom with the existing/default ext4 file system.
This is just pure observation, i cannot explain the mechanism with the use of f2fs in relation with sim card functionality. It has worked for me so far and the cyanogenmod12 in the link works really smooth. Please proceed with caution!
Just started getting this problem last week. Like the rest of the posters in this thread, I've tried a plethora of troubleshooting ideas to no avail. Pretty sure my phone is out of warranty but I will check...but the number of major and minor annoyances experienced with this phone and Samsung as a company ensure that I will never buy a Samsung phone again.
My i717 needed rebooted several times a day because of the SIM Card Removed error. After a few months, my charging port started going and ultimately broke. I've ordered two new ones, but they affect my cell reception, so I'm waiting on a third. Point is, after getting a battery wall charger and re-installing the old charging port board, the SIM Card error has stopped happening. Leads me to believe it has something to do with the charging port or the board it's connected to. Just my two cents.
Could you try liquidsmooth 3.2milestone. I had this issue as well but using this ROM i have no problems? Software vs hardware who knows!!
Sent from my SGH-I337M using Tapatalk 2
Hi,
Have same problem for while,and have tried many thing. In the end, I found that as long as I keep the NFL feature on. The phone seem to be OK. People try it out,hope it work out for you.
Ryan
I've had this issue since last year and posted in this thread back in November 2014 when it first started. Living with this for almost a year but it hasn't been too bad once I realized how it works. Basically every time I have to reboot the phone, the issue starts up. It'll last anywhere from a few days to a week or so but eventually it stops on its own. Those few days can be frustrating because it can literally reboot on you every couple of minutes at times. Obviously you have to reboot your phone every time you get the SIM error, but the trick is not to restart your phone otherwise because you never know which time it will finally be stable. I have gone months without rebooting my phone once I figured this out. Only time I reboot is when its forced because I can't get to a charger in time and the battery dies.
Hoping someone may have some advice, myself and two friends managed to bag an amazingly good deal for a Tab A 10.1 with o2 UK (£52 in total), problem being we're all having wifi issues.
One friend requested a replacement and the replacement has the same issue too, so thats 4 tablets in total.
The issue is wifi just seems to randomly stop working, it shows a full signal but you can't access any sites or play store or stream anything etc. You then have to either wait until it decides to work again or manually turn wifi off and back on at which point it carries on as normal for however long it decides to work for. Rinse and repeat.
I bought it basiclly as a streaming device and I can't use it because eveeything buffers constantly due to the wifi issue so I'm back using my old iPad.
I spoke to samsung support yesterday and they said it's a known softeare issue but no idea when the update to fix it will be released, I'm two days out of my 14 day return window so I can't return it.
There's a samsung store not far so will take it in tomorrow to be checked over but I thought I'd ask here as I'm new to android, so imagine there's people here far more knowledgable than me and may have some ideas I could try. I've already tried a factory reset and rebooting my router, I have virgin media so have tried both 2ghz and 5ghz network types. Non of which has helped. My friends have different ISP's to me so can't be a VM issue either.
Any advice is appreciated
Thanks
Have you updated your the latest firmware?
Incidentally this happens on the Tab A 7 too. No idea when Samsung will/if fix it either.
Might be worth trying a static ip address.
ashyx said:
Have you updated your the latest firmware?
Incidentally this happens on the Tab A 7 too. No idea when Samsung will/if fix it either.
Might be worth trying a static ip address.
Click to expand...
Click to collapse
Thanks for the reply,
I took it to the samsung service centre today they did a software rebuild and have set a static IP address, so will see how it goes over the next few days.
Jerri1240 said:
Thanks for the reply,
I took it to the samsung service centre today they did a software rebuild and have set a static IP address, so will see how it goes over the next few days.
Click to expand...
Click to collapse
Let us know how it goes.
Well it's improved some, b ut still not what I'd call stable. And I'm not sure if the improvement has come from the software reflash or the static ip address.
Take that back, still just as crap.
Jerri1240 said:
Take that back, still just as crap.
Click to expand...
Click to collapse
I don't know if it's the driver module or the actual wifi hardware that's causing the issue, but it is annoying.
I haven't bothered tracing the issue because I don't use my Tab A enough to let it bother me.
If you could pull the logcat when it happens, it might give an idea what's going on.
I recommend the syslog app.
ashyx said:
I don't know if it's the driver module or the actual wifi hardware that's causing the issue, but it is annoying.
I haven't bothered tracing the issue because I don't use my Tab A enough to let it bother me.
If you could pull the logcat when it happens, it might give an idea what's going on.
I recommend the syslog app.
Click to expand...
Click to collapse
Apologies I'm not familiar with that app, so have no idea if I've done this correctly.
I installed syslog and tried to stream something on BBC iPlayer, the issue occured immediately so I went into syslog and saved the log. Have attached the logcat.
Again, apologies if I've not done it correctly I've never used the app before, if it's not right please just let me know how to correctly capture the log and i'll do it again.
Thanks.
Well I give up. I can't think of anything else to do.
I requested a replacment in the end because the wifi issue is so bad, the replacement has the exact same issue. So that's 5 out of 5 with the same issue.
Samsung support are utterly useless, they say it's a software issue and will be fixed with an update but have no idea when or if that update will be released. I had hoped the update the tablet received yesterday would have helped but nope.
So far I've restored to factory, cleared the cache, reset my router, taken to the service centre for a software rebuild - non of that helped, so I requested a replacement, which has the exact same issues.
Can't say I'm impressed with samsung. Will be avoiding in future!
i'm having the same issue. have to return it - can't use it for work if the vpn is dropping every two minutes. there are a number of posts here and elsewhere on this - like this one.
i'm sure that there are lots of frustrated customers and lots of soon-to-be refurbished devices. i'm returning mine (sadly).
btw, i also had this issue on my old 2014 tablet (SM-P600) and it cleared up once i moved to a custom ROM. i'm assuming samsung fixed it eventually but new devices have same issue. samsung is doing something weird and wrong to be shipping so many devices with flawed wifi.
my note 8 does not have this issue at all. happily connects and stays connected anywhere, anytime.
Jerri1240 said:
Hoping someone may have some advice, myself and two friends managed to bag an amazingly good deal for a Tab A 10.1 with o2 UK (£52 in total), problem being we're all having wifi issues.
One friend requested a replacement and the replacement has the same issue too, so thats 4 tablets in total.
The issue is wifi just seems to randomly stop working, it shows a full signal but you can't access any sites or play store or stream anything etc. You then have to either wait until it decides to work again or manually turn wifi off and back on at which point it carries on as normal for however long it decides to work for. Rinse and repeat.
I bought it basiclly as a streaming device and I can't use it because eveeything buffers constantly due to the wifi issue so I'm back using my old iPad.
I spoke to samsung support yesterday and they said it's a known softeare issue but no idea when the update to fix it will be released, I'm two days out of my 14 day return window so I can't return it.
There's a samsung store not far so will take it in tomorrow to be checked over but I thought I'd ask here as I'm new to android, so imagine there's people here far more knowledgable than me and may have some ideas I could try. I've already tried a factory reset and rebooting my router, I have virgin media so have tried both 2ghz and 5ghz network types. Non of which has helped. My friends have different ISP's to me so can't be a VM issue either.
Any advice is appreciated
Thanks
Click to expand...
Click to collapse
Having 5 tablets with the exact same symptoms says to me that it isn't a hardware problem. If each tablet has the same OS version, it only makes sense to try another version. I'd go to the Sammobile site and download the latest firmware from a couple of different regions and install them with Odin.
There is an app on Play called WIFI Fixer by Zanshin-g1.
It completely fixed the wifi connection issues on my Tab A.
I just tried to use my banking apps for the first time on my brand new OnePlus 5. It's completely stock still, not rooted or anything. I have 2 banks and both of their banking apps fail to load. Also Android pay fails to work, tells me I need a network connection when I already have one. I confirmed my banking apps are still working on my HTC one m9 but I no longer have the s8 or s6 I use to use Android pay with. I tried searching on here and didn't see anyone else having these issues. Any ideas?
Is your bootloader perhaps unlocked?
Unless oneplus sends them out that way from the factory, no. But I haven't actually checked.
Did you give the apps the correct permissions?
I had the same issue with one of my Banking apps, fully stock with locked bootloader, and when opening the app it sent me to a website page stating that my software was modified.
My solution was to unlock bootloader, install TWRP, root and use banking on my laptop :angel:
Sent from my OnePlus 5 using XDA Labs
I guess my solution is going to be to carry my old HTC around and tether off the OnePlus when I need to check my account balance. I sure hope they fix this soon.
Have you tried Magisk hide? Every app i've tried has been spot on with that, work email, snapchat, everything really, don't use banking apps on my phone so couldn't say for sure.
I got an update last night, plus I went into app permissions and gave them every permission possible. Still no go. It says the app has encountered an unexpected problem after it tries for maybe 15 seconds to load.
Snapchat works fine. I haven't tried magisk. I wasn't going to bother rooting this phone because I like it as is.
Android Pay and my bank apps work fine on my stock, locked bootloader OP5. I'm in the US.
Seems peculiar Android Pay fails. Have you tried hard resetting?
I cleared data and uninstalled all 3 apps and I got both banking apps to work on the second try. Android pay kept telling me I needed a data connection which I already had. I realized NFC wasn't turned on so I turned that on and then it seemed to get past that part but it tells me my card isn't supported so I need to look into that with my bank.
Not sure why it didn't work the first time. It seems like I've had to reboot this phone for weird glitches a lot more than I did on my old s6. Hopefully that doesn't continue.
Update: they stopped working again. They seem to work once and then the next time you to try to log in it fails every time. Glad I still have an old HTC one m8 I can bank with. Lol. I'm not doing Android pay on a phone without a finger print sensor though.
350Rocket said:
Snapchat works fine. I haven't tried magisk. I wasn't going to bother rooting this phone because I like it as is.
Click to expand...
Click to collapse
You're stock and they're not working? Weird.
Do you have to de-authorise the banking apps to use them on another phone? My back accounts app requires that
I don't believe so. I traded the s6 on the s8 and they worked fine right away on both of those ones when I first got them. Plus I've used them interchangeably on my main phone and my backup HTC m9 quite a bit. I reinstalled them on the m9 when the OnePlus failed to work and that's how I've been getting by.
I have been having an issue with Venmo. It won't let me verify the device, this has been happening since I got the device. Now I am unlocked/rooted with Magisk hiding, and it's still not letting me verify. So strange.
shrtysskat8 said:
I have been having an issue with Venmo. It won't let me verify the device, this has been happening since I got the device. Now I am unlocked/rooted with Magisk hiding, and it's still not letting me verify. So strange.
Click to expand...
Click to collapse
Figured out my issue. I had an adblock enabled and it wouldn't let it send the code because of that. Disabled and all is well.:good::good:
I am in the UK. My OP5 is completely stock. I have Lloyds, Nationwide and Barclaycard banking apps installed and working plus Android Pay. So, it should work OK.
I am running version .8 of the OS
Alan
I believe I was on 4.5.10 before the update and now it's 4.5.11. So maybe they broke it with the .10 update? I really don't see anything else I could have done to make it not work. I've never had a problem before even on rooted phones.
OP curious what does your android pay do that it doesn't work?
Does it open or when you pay it doesn't work
I haven't tried it at a terminal yet, but I believe it's ready to work. I switched banks and my new debit card isn't compatible with Android pay even though I was lead to believe it did.
I added my one credit card and my old debit card and they seem to be ready to go now.
So my issue now is only with the banking apps, not Android pay.
My snapchat (lest safetynet) won't work at all. Tried different roms.....