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Hello Xda
Today I got the Huawei Ascend G7-L01. It's a decent smartphone but I think mine has a defect. I can not seem to establish a stable connection with my home network (wifi) when I'm standing beyond 1 meter away from the Internet modem. I literally have to sit right next to the modem in order to have a poor- to decent connection (-70 -60 dBm)
I've looked all over the web to find a solution with no success. There is nothing on the G7-L01 so I looked for WIFI problems with other Huawei products with relatively same issues. From my understanding, the G6 had a similar problem and was solved with a firmware update in most cases. Unfortunately there is no update for the G7 yet. So I can safely assume that this is a software malfunction rather than a hardware defect. I will return the device back for a full refund if there is no solid fix for this problem. I do not want to wait months before Huawei addresses this issue and proposes a solution (like the G6)
Things I've tried to far:
Restarted device.
Restarted Modem.
Changed WIFI channels (originally I set it on CH 11, changed it to CH 2 and then finally to CH 7)
Installed third party WIFI connectors/analyzers
Disabled WPS on web UI.
Disabled device option "Avoid poor connections"
Disabled/enabled device option "WI-FI optimization" (Minimeze battery usage when Wi-FI is on)
Factory reset device.
Contacted Huawei Support (waiting for a response)
Any more suggestions would be appropriated. Guides, Videos, tutorial, tips & tricks, how-to's etc.
Keskin
Device deemed DUI - offered new replacement. Case closed.
I returned the device back to the store and they deemed it DUI (defect) so they offered a new one free of charge. Case closed. thanks for your time.
KeskinGames said:
Hello Xda
Today I got the Huawei Ascend G7-L01. It's a decent smartphone but I think mine has a defect. I can not seem to establish a stable connection with my home network (wifi) when I'm standing beyond 1 meter away from the Internet modem. I literally have to sit right next to the modem in order to have a poor- to decent connection (-70 -60 dBm)
I've looked all over the web to find a solution with no success. There is nothing on the G7-L01 so I looked for WIFI problems with other Huawei products with relatively same issues. From my understanding, the G6 had a similar problem and was solved with a firmware update in most cases. Unfortunately there is no update for the G7 yet. So I can safely assume that this is a software malfunction rather than a hardware defect. I will return the device back for a full refund if there is no solid fix for this problem. I do not want to wait months before Huawei addresses this issue and proposes a solution (like the G6)
Things I've tried to far:
Restarted device.
Restarted Modem.
Changed WIFI channels (originally I set it on CH 11, changed it to CH 2 and then finally to CH 7)
Installed third party WIFI connectors/analyzers
Disabled WPS on web UI.
Disabled device option "Avoid poor connections"
Disabled/enabled device option "WI-FI optimization" (Minimeze battery usage when Wi-FI is on)
Factory reset device.
Contacted Huawei Support (waiting for a response)
Any more suggestions would be appropriated. Guides, Videos, tutorial, tips & tricks, how-to's etc.
Keskin
Click to expand...
Click to collapse
My home network working fine in two weeks with my G7 modell.
In this link are all available updates for the Huawei Ascend G7 http://www.htcmania.com/showthread.php?t=950563
Not with the watch/band itself, but trying to pair it with my current smartphone.
I'm currently using an Elephone P8000 phone. I'm quite happy with it, but now I'm starting to hate it a bit. Last week I received a brand new Huawei Honor Band Zero, a new entry level smartwatch/sports band from the Chinese manufacturer.
The watch pairs in seconds with my prior smartphone, a Xiaomi Redmi 1s, and thanks to that I know it is working, but not with the phone I need it to. First I thought that maybe Huawei Wear, the app used to get data from the watch and set it up lacked support for it, since it's quite new, but today I have recieved an update from Google Play Store and, even if the app added a lot more functionality to users of Honor Band Zero, it's still not working with my P8000.
In fact, I was able to pair them once last week, after trying almost 50 times within a 48 hr. period. But then, the first time I got too far from the phone while wearing the watch, it lost connection and I haven't been able to pair them again.
I've tried everything: latest firmware from Elephone, apps which (falsely) claim to improve Bluetooth, adding the watch as a Smart Lock trusted device, etc. and nothing works. I can pair with the Redmi 1s every time I try, but it always fails with the P8000.
I've noticed that when I turn BT on the Redmi 1s and it pairs with the watch, I can see the watch exposes an input device profile, but that doesn't ever appear on the P8000, so I guess that should give me a clue, but in fact I'm clueless right now. And I like the damn watch and don't want to return it.
Any ideas?
Have you tried wiping the cache/data in the Bluetooth app on the phone... Go to app manager, Bluetooth and wipe. This worked for me with my Sony smartband talk. Just an idea
Sent from my SM-N910F using Tapatalk
gingerdude said:
Have you tried wiping the cache/data in the Bluetooth app on the phone... Go to app manager, Bluetooth and wipe. This worked for me with my Sony smartband talk. Just an idea
Sent from my SM-N910F using Tapatalk
Click to expand...
Click to collapse
Yes, I also tried that, and I uninstalled and installed the huawei app too. Nothing helps. Now I'm going to flash the latest phone firmware and check again. Fingers crossed.
Did you tried other roms? I have one p8000 running eragon rom.. I just dont have that device to test on it
blogmaster2003 said:
Did you tried other roms? I have one p8000 running eragon rom.. I just dont have that device to test on it
Click to expand...
Click to collapse
I have already tried Eragon 5.5, 5.6 and 5.8. Now I'm on latest stock rom from 11/05, and it doesn't work with any of them. I haven't tried the FlyMe rom yet, since I didn't want to loose the fingerprint sensor functionality.
Still no luck. I've updated Huawei Wear app to the latest version, as well as phone firmware, and nothing seems to work. As I previously said, about two or three weeksago I managed to pair the phone and watch once, but I'm afraid I was just extremely lucky, since that hasn't ever happened again.
Compatability:
It supports Android 4.4.4 / iOS 7.0 or above system. how about your phone?
he.lily91 said:
It supports Android 4.4.4 / iOS 7.0 or above system. how about your phone?
Click to expand...
Click to collapse
The phone runs on Android 5.1.1 with Bluetooth 4.0, so it should be supported. And, in fact, it did work once, but just that one and only time.
jman0 said:
The phone runs on Android 5.1.1 with Bluetooth 4.0, so it should be supported. And, in fact, it did work once, but just that one and only time.
Click to expand...
Click to collapse
maybe there are two methods you can try,
1. Reset the watch. If you use it to connect with other phones, reset maybe a nice method to solve this problem.
2. Firmware Upgrade. Huawei should have offer the Firmware.
he.lily91 said:
maybe there are two methods you can try,
1. Reset the watch. If you use it to connect with other phones, reset maybe a nice method to solve this problem.
2. Firmware Upgrade. Huawei should have offer the Firmware.
Click to expand...
Click to collapse
1. I've already tried resetting the watch several times, both soft and hard reset, and every time it will connect flawlessly with the Xiaomi phone, but not with Elephone P8000.
2. I check everyday for firmware updates when I pair it with the Xiaomi Redmi 1s, since the Huawei Wear app can do it, but there hasn't been any update yet.
Thanks for the suggestions. Now I can only wait for a solution from Elephone or Huawei. I've written to both companies support service email addresses, but I haven't received any answer yet, which is quite frustrating.
jman0 said:
1. I've already tried resetting the watch several times, both soft and hard reset, and every time it will connect flawlessly with the Xiaomi phone, but not with Elephone P8000.
2. I check everyday for firmware updates when I pair it with the Xiaomi Redmi 1s, since the Huawei Wear app can do it, but there hasn't been any update yet.
Thanks for the suggestions. Now I can only wait for a solution from Elephone or Huawei. I've written to both companies support service email addresses, but I haven't received any answer yet, which is quite frustrating.
Click to expand...
Click to collapse
yeah. Smart watches get troubles quite a lot.
Mission complete. I can't blame the smartphone this time, but the watch. Yesterday I paired it with my old phone and a firmware update for the watch popped up. Among other things I could see in the changelog that they claimed they had improved the connection algorithm in order to be able to connect to more devices. I applied the update and now the watch and the Elephone P8000 are working together without trouble, and every time I get far from the phone and the watch looses connection, it connects automatically the next time they get close eough.
Hi just to ask i can connect the Honor Band Zero with my phone, it works well very well.
But i can't make it Trusted Device in Smart Unlock. Any idea?
it shows other devices but not this watch in the setting menu.
Device Info:
Samsung Galaxy Ace 3 LTE (S7275R) - CyanogenMod 13
Me 2 I have huawei p7 and honor band zero. Why can't I use smart unlock with my phone? Find it ridiculous!
Sent from my Nexus 7 using XDA-Developers mobile app
I have my P8 Lite (2015) updated with original B634, only with bootloade unlocked.
The mobile phone is guaranteed by Huawei until 10/22/2019 (marketing bid in October 2017).
However, in recent days, I'm having difficulties in the speed of wifi (does not exceed 10k / s) when I have the bluetooth activated (for example when I arrive at my house and came with mobile phone connected to the bluetooth of the car).
If I turn off the bluetooth the speed of the wifi normalizes immediately!
Is it a software problem and a reset resolves or will it be a hardware problem to be solved under warranty?
Thank you for your opinion.
Has anyone had this problem?
I have the same problem in 2 phones... I think is hardware problem and is not fixable!
Hello Marcosoft, I have the same problem with wifi when BT is turned on. I've two Huawei P8 Lite ALE21 (2016) and they both have the exact same problem.
I first noticed this issue in December 2017. I’ve tried all kinds of resets but none of them solves this problem.
I’ve send one phone to the service centre for repair , it came back with a new mother board but still the same issue. Send it for the second time to the repair centre , again a board swap , still the same problem. Send it for the third time , today I got it back without a repair , they can’t find any issue , but the issue is still there.
So , at this point I can’t tell you if this is a hardware or a software problem. The only thing I know is that I don’t find a solution for it.
meditas said:
I have the same problem in 2 phones... I think is hardware problem and is not fixable!
Click to expand...
Click to collapse
TomF0125 said:
Hello Marcosoft, I have the same problem with wifi when BT is turned on. I've two Huawei P8 Lite ALE21 (2016) and they both have the exact same problem.
I first noticed this issue in December 2017. I’ve tried all kinds of resets but none of them solves this problem.
I’ve send one phone to the service centre for repair , it came back with a new mother board but still the same issue. Send it for the second time to the repair centre , again a board swap , still the same problem. Send it for the third time , today I got it back without a repair , they can’t find any issue , but the issue is still there.
So , at this point I can’t tell you if this is a hardware or a software problem. The only thing I know is that I don’t find a solution for it.
Click to expand...
Click to collapse
Amazing!!!
I taught that this was a hardware problem, because I had already tested the latest versions of the stock rom (6.0) and all had this problem of wifi speed with bluetooth on (<10k/s or B/s)!
I decided to go back to lollipop!
- ALE-L21_C900B500_Firmware_general_Android5.0_EMUI 3.1_Portuguese
After...
- Huawei_P8 Lite_Dual_Firmware_ALE-L21_Android 5.0_EMUI 3.1_C432B204_West European_Channel-Others
And to my amazement the wifi works at 100% with the bluetooth turned on!!!
Not a hardware problem!
I am 24 hours and without any problem and I have already done several tests!
Tomorrow, I will do the update that is recommend (ALE-L21C432B574 - Android 6.0) and then report here if the problem returns!
MARCOSOFT said:
Amazing!!!
I taught that this was a hardware problem, because I had already tested the latest versions of the stock rom (6.0) and all had this problem of wifi speed with bluetooth on (<10k/s or B/s)!
I decided to go back to lollipop!
- ALE-L21_C900B500_Firmware_general_Android5.0_EMUI 3.1_Portuguese
After...
- Huawei_P8 Lite_Dual_Firmware_ALE-L21_Android 5.0_EMUI 3.1_C432B204_West European_Channel-Others
And to my amazement the wifi works at 100% with the bluetooth turned on!!!
Not a hardware problem!
I am 24 hours and without any problem and I have already done several tests!
Tomorrow, I will do the update that is recommend (ALE-L21C432B574 - Android 6.0) and then report here if the problem returns!
Click to expand...
Click to collapse
I'm really curious about the tests that you will run.
I'm using a costum ROM using android 7.1.2 and I also have the problem .... It is really bad to rollback to android 5 to fix this problem.
Is Huawei aware of this problem on the 6.0 versions?
Deleted.
NEW SOLUTION!
I found the reason for the Wi-Fi problem too slow (or stopping) when Bluetooth is turned on!
The problem is "Your location" from Google Play Services!!!
Until version 11.6.73 (14-09-2017) there is no problem, but from that version, more precisely 11.7.41 (05-10-2017), until today (12.8.74), and in the next versions (13.2 .77 beta), the problem persists.
Will Google solve the problem?
I do not know.
But to solve the problem I found this solution:
Disable GPS-Then go to Settings-Apps-Google Play services-Permissions-Your Location-Location Settings-Disable Access to my location.
From there, you may already have Bluetooth enabled and Wi-Fi will work properly.
However, if you also activate GPS (wf + bt + gps), the Wi-Fi will be very slow again, until you deactivate the GPS again.
It seems that some equipment does not have this problem! If so, good for them, but for those who have this problem, the real reason is already found, and until they solve it (if they solve), we have this solution.
I'm grateful that you also report this error to Google, to see if they fix it.
It does improve the performance just a little, I have a Huaweii Y6 II and when I'm watching a video on youtube, the video is still buffering, but before that solution you just give me, it wouldn't load at all.
From few days ago my phone started to lose GPS signal, now with every GPS test apps I can see the satellites but it didn't connect to any. I tried different ROMs, came back to MIUI but nothing changed. Is there a way to restore connectivity as I think it's a software problem because I can see satellites, so the antennas work but don't connect?
Have a similar issue, started losing connection to GPS satellites, while using in the car.
Please search first
https://forum.xda-developers.com/redmi-note-7-pro/help/redmi-note-7-pro-gps-problem-t3960702
Same thing here .
Tried everything
Going to replace the phone
Update:
After one day GPS started working again without doing anything. Maybe it could be related to Android auto as I'm not using it for 2 days and my problems started when I was using it
I am currently on Atom OS and have that issue of not working GPS every time I reoot. Have to disable location service (in quick settings) and reenable them for it to work, This is probably already solved in an updated version of my ROM, but hey, it's a quick try.
I have a similar problem, but I already have several months with my redmi note 7 and after moving to miui 11, the GPS works irregularly. I have seen many comments about problems with the GPS, but I have not seen any explanation from xiaomi
Enviado desde mi P008 mediante Tapatalk
the GPS stopped working properly as if there was not enough signal,
how did you solve it? I see the satellites but a small signal and disappearing.
hardware repair - how?
or software? (goes downgrade miui?)
After update to Miui 11 i hve similar problem with my gps. I'm using app from Play stone - GPS FIX/OPTIMIZER and work fine. If i have problem with gps, run the app and restart.
Изпратено от моят Redmi Note 7 с помощта на Tapatalk
thank you, the signal is better but still not good. In the woods I used to run when I had my cell phone in my pocket and the signal was OK, now the signal is lost
I had this problem and i ve solved it turning off smart lock
staups said:
I had this problem and i ve solved it turning off smart lock
Click to expand...
Click to collapse
I'm looking for, but I can't find anywhere, even google didn't help me much
I do not have smart lock in setup / password and security
where it should be in RN7, miui 11
I'm on Cdroid and i find smart lock under security. I had MIUI before and i Remember i had Smart lock too. When you connect a new bluetooth device system should ask you about Smart lock. Try ti search in options
Hi guys
I was having the same problem with the gps connection. after changing my region settings from Brazil to Argentina, the gps returned to work correctly. test by changing the region and always restarting with each change.
My rom: V11.0.5.0.PFGMIXM (MIUI11)
I tried everything
also unlocked the bootloader and tried other rom
fix is not a problem, but the signal is still weak (large inaccuracy), with most satellites up to 20snr
a month ago there was no problem, I suspect the gps antenna, but I do not recall any phone crash, etc.
unfortunately I find nowhere manual, video, where the antenna and how to fix it
vejvik said:
I tried everything
also unlocked the bootloader and tried other rom
fix is not a problem, but the signal is still weak (large inaccuracy), with most satellites up to 20snr
a month ago there was no problem, I suspect the gps antenna, but I do not recall any phone crash, etc.
unfortunately I find nowhere manual, video, where the antenna and how to fix it
Click to expand...
Click to collapse
try to change the region, restart your smartphone and check for any improvement in the gps signal.
I tried everything, fix is no problem, I catch 12 sometimes more satellites (in open area), but all with low signal. Just go under the edge of the tree, and the signal is very weak and very inaccurate.
Hello.
I've got a problem with my Honor band 5.
After leaving range of my mobile bluetooth, band lost connection.
But the connection won't be reestablihed after return to the range. I have to turn at least locksreen on, to reestablish it.
I think this is uncorrect behavior.
My previous Xiomi band 2 doesn't have problem with this. Even in a car - when enter, I don't have to do nothing and connection to handsfree is established.
My phone is samsung s9.
Where can be a problem?
I have the same problem. The band will only reconnect if you turn on the GPS signal.
Thanks for answer but this doesn't help.
No matter, if GPS is on or off.
I'll try it on another phone, I've got an old ZTE Axon mini here...
EDIT: It ends as same behavior. So issue is not caused by phone, but by band. Or by Huawei health App.
I think it is caused by health app. So I can't do nohing, unless Huawei fix it. Until this - my band is useless.
marus2 said:
Thanks for answer but this doesn't help.
No matter, if GPS is on or off.
I'll try it on another phone, I've got an old ZTE Axon mini here...
EDIT: It ends as same behavior. So issue is not caused by phone, but by band. Or by Huawei health App.
I think it is caused by health app. So I can't do nohing, unless Huawei fix it. Until this - my band is useless.
Click to expand...
Click to collapse
Do you update it?
Yes, there was an update at the end of the february.
Unfortunattely, it doesnt help.
Now it seems it is samsung issue...
I've tried band with two other phones (ZTE Z17 mini and some old Xiaomi) and band reconnect right after returning to phone range.
On both phones...
And I tried on another Samsung S9 and same problem.
I'm bit confused now.
I use a Samsung S8 and my Huawei band 4 PRO reconnects automatically as soon as I get back to Bluetooth range.
Enviado de meu SM-G950F usando o Tapatalk
Hi, I create similar case on new subject:
https://forum.xda-developers.com/sm...nor-band-5-alternative-health-health-t4091481
I invite you to discussion
The huawei health app notification must be enabled on the phone.