not receiving incoming calls... - Essential Phone Questions & Answers

just got the phone yesterday and updated it to the P beta. everything works amazingly well for a beta in my opinion, BUT i cant receive calls. outgoing calls, texts, web and apps are just fine.
spent almost 2 hours at tmobile flipping all the settings around and no luck. any ideas would be appreciated.

Same issue here bro...Incoming don't ring but I get voicemail notifications.... Really annoying, even if it is a DP.

Turns out the beta doesn't play well with the essential LTE. Switch to 3g and calls will come through. Hopefully it doesn't take long to find a work around for it

I believe the people having this issue have volte enabled...try and disable volte (it's broken anyway and more than likely why calls won't ring through) and see if that works

Got same issue... My experience was that I could solve the problem with reboot.
Issue came after playing on settings for mobile network.
Is meaning, when you do this you have to reboot afterwards otherwise you can't receive calls
Try it.

vergilbt said:
Got same issue... My experience was that I could solve the problem with reboot.
Issue came after playing on settings for mobile network.
Is meaning, when you do this you have to reboot afterwards otherwise you can't receive calls
Try it.
Click to expand...
Click to collapse
Tried rebooting multiple times while changing settings around. The only way I can get the calls to come through is by going without LTE completely.

knotjeff said:
Tried rebooting multiple times while changing settings around. The only way I can get the calls to come through is by going without LTE completely.
Click to expand...
Click to collapse
Settings/network settings/mobile network/advanced/enhanced LTE?

I had the same issue and to fix mine I just enabled Wifi Calling.
When on wifi I didn't get a call, just missed call notification. After enabling wifi calling, it comes through without issue.
I tested calling off wifi and on wifi and all calls come through good now.
This could be similar, so you guys might want to look at that also.
Good luck!

Heard from a few that this was solved by going into phone app settings -> calls -> calling accounts, then turning on "receive incoming calls". Seems it's disabled to save battery? Can't confirm as I just flashed to try it out and then went back to 8.1 because I like themes too much. Lol.

I'm on Sprint and was never able to make or receive calls regardless of Network settings in the easily accessible options menu.
The following fixed my issue. You can access this menu without downloading an app but I forget how so it's easier to just download the free app https://play.google.com/store/apps/details?id=com.xsquarestudio.forcelte
I had my network mode set to LTE/CDMA when first using this app, and somewhere in the middle I changed it to CDMA but I'm not sure how much that impacted the actual fix.
These were my steps. I'm not responsible for any damage this may cause to your device as I'm not sure if messing with these settings is foolproof or not.
First, opened previously linked app "Force LTE" then under "Set Preferred Network Type" I changed to CDMA only. Enabled/disabled airplane mode. This seemed to do nothing as LTE was still showing in statusbar.
I then chose CDMA auto (PRL), airplane mode on/off, didn't seem to do much either. LTE still showed in statusbar and couldn't make calls. Also "Voice Network Type" showed "Emergency Calls only" inside the app.
I then chose the 3 dot menu and chose "select radio band". I changed that to United States, without resolving problem. Then selected "Cellular 800" and this may have solved the problem, but I continued on and selected PCS, fiddled with some settings in Phones settings menu. Was finally able to receive calls and my signal indicator showed 3G. In app Voice Network Type was listed as 1xRtt. I decided to select radio band once more and chose Class 10.
Calls were still functioning fine. So I went into Main settings menu and changed mobile network from CDMA to LTE/CDMA. LTE kicked in and calls still work!
Again, these settings may only work for Sprint hence the PCS Network option, and I believe Sprint may utilize the 800mhz frequency. The app might show you different options depending on your carrier. I don't know.
Anyway, fully functioning! Woohoo!!

Forgetfull said:
Settings/network settings/mobile network/advanced/enhanced LTE?
Click to expand...
Click to collapse
I don't have anything in my settings that says "enhanced LTE" .
Tried using the 4g/LTE and the LTE only options. Neither would let calls through.

I have this problem using the Essential PH-1 with Android 9 Pie in South Korea on the KT network. It should be fully compatible, according to radio specifications, however it only works when I change the following setting:
Settings | Network & Internet | Mobile network | Advanced | Preferred network type | 3G
This is not ideal, since it makes the Internet slow, but at least I can make/receive voice calls. I submitted a support ticket to Essential requesting their official help (I'm well within warranty).

I had the same issue when I use my Att prepaid plan. The problem is caused by wrong network type, you can send text and browse internet, because they use the different channel. My PH-1 wrongly recognized the sim as CDMA/LTE mode, just switch it to 4G/LTE, it will be work. Go to Settings, then search "wi-fi calling", point "advanced" then you can see an opinion "Preferred network type" if you are ATT or T-mobile user, and your preferred network type is "LTE/CDMA“ then your phone cannot make call. Switch it to "4G/LTE", you phone will be work. BTW, Verzion uses CDMA, so if you are Verzion user, CDMA/LTE will work for you phone.

Related

Stuck SMS problem - Try this out...

Didn't have time to browse all the posts on this issue but while we're waiting for the next useless hotfix from HTC, I tried to go with manual settings for the network and network type by doing the following:
1. Wireless controls>Phone>Band: Change network type from Auto to WCDMA. Left Band Frequency on auto. Done.
2. Settings>All Settings>Personal>Phone>Network: Changed "Network selection" to "Manual". Your device will search for all available networks. Pick your carrier/network from the list.
3. On the same screen as 2, tap on "Set Networks" and uncheck all other networks except your own primary network.
With the above change the phone will only have my home carrier to choose from (not sure if that makes any difference) and the network type will always stay with HSPA which is no problem for me in the area I live, in fact I want that.
Cant confirm if this does it since the issue occurs sporadic, but so far five days without any SMS stuck in the outbox which is unusual for me, used to get it every single day.
Obviously the above leaves it to you to manually manage the network settings as well as running H all the time may be a problem for some, but if this works as an interim (hopefully not permanent!) solution for some users it could be worth giving it a shot...
Cheers.
Rom:1.48.405.2 UK, clean install without any of the previous SMS fixes but including all the currently avail updates from HTC.
Radio:15.28.50.07
Alisha said:
Didn't have time to browse all the posts on this issue but while we're waiting for the next useless hotfix from HTC, I tried to go with manual settings for the network and network type by doing the following:
1. Wireless controls>Phone>Band: Change network type from Auto to WCDMA. Left Band Frequency on auto. Done.
2. Settings>All Settings>Personal>Phone>Network: Changed "Network selection" to "Manual". Your device will search for all available networks. Pick your carrier/network from the list.
3. On the same screen as 2, tap on "Set Networks" and uncheck all other networks except your own primary network.
With the above change the phone will only have my home carrier to choose from (not sure if that makes any difference) and the network type will always stay with HSPA which is no problem for me in the area I live, in fact I want that.
Cant confirm if this does it since the issue occurs sporadic, but so far five days without any SMS stuck in the outbox which is unusual for me, used to get it every single day.
Obviously the above leaves it to you to manually manage the network settings as well as running H all the time may be a problem for some, but if this works as an interim (hopefully not permanent!) solution for some users it could be worth giving it a shot...
Cheers.
Rom:1.48.405.2 UK, clean install without any of the previous SMS fixes but including all the currently avail updates from HTC.
Radio:15.28.50.07
Click to expand...
Click to collapse
On mine under Wireless Settings>Phone is only has the options for sounds available?
Jammie: Doesn't sound like the right place. It's basically just the Comm Manager.
Thats right: Comm Manager/Phone then scroll down to Band to make those changes, then Done or Cancel and hit the Menu/Network or Advanced Network tab.
Bear in mind that if you select WCDMA only as opposed to Auto, then you will have no signal at all if you go to a non-3G area (of which there are still many thousands of square miles in UK!); overall its best to keep this at Auto for everyday use.
OK, I did steps 2 & 3 but on the first I had problem... Phone couldn't connect with the network with WCDMA, only with gsm, so I turned it from auto to gsm... I don't care about 3G
have tried all that and it didn't solve the sms problem for me...

[Q] Stuck on "EDGE". How can I change the Network under "SIM Status" ?

[Q] Stuck on "EDGE". How can I change the Network under "SIM Status" ?
I'm running Dirty Unicorns 9.8 OFFICIAL (5.1.1) on my Nexus 4. The other day I noticed I had like one or two bars so went into Settings > About phone > Status > SIM Status and clicked "Network". Usually, there are a handful of providers to use there and sometimes changing to a different one improves my reception (This is a T-Mobile phone). I don't remember what I left it on.
Today the phone is stuck on "EDGE" under "Cellular Network Type". I tried to get back in the "Network" to check and see if I left it on something stupid, but I can't get back into the provider selection. No matter what I do, the device won't hook up to "LTE" (whatever HSPA/HSPA+ thing T-mo says is LTE). Everything worked fine last week. Haven't applied any patches or anything other than messing around with the Network settings. Any idea what I might try? Is there a magic dialpad entry to use to reset the Network?
Thanks
eris170 said:
I'm running Dirty Unicorns 9.8 OFFICIAL (5.1.1) on my Nexus 4. The other day I noticed I had like one or two bars so went into Settings > About phone > Status > SIM Status and clicked "Network". Usually, there are a handful of providers to use there and sometimes changing to a different one improves my reception (This is a T-Mobile phone). I don't remember what I left it on.
Today the phone is stuck on "EDGE" under "Cellular Network Type". I tried to get back in the "Network" to check and see if I left it on something stupid, but I can't get back into the provider selection. No matter what I do, the device won't hook up to "LTE" (whatever HSPA/HSPA+ thing T-mo says is LTE). Everything worked fine last week. Haven't applied any patches or anything other than messing around with the Network settings. Any idea what I might try? Is there a magic dialpad entry to use to reset the Network?
Thanks
Click to expand...
Click to collapse
Same problem here with metro pcs who uses T-mobile
After a few days of this, and several chats and calls to T-Mobile, it seems T-Mobile is "working on towers" in my area and things will be like this for a few days. The situation is this according to the last phone call with T-mobile:
* HSPA+ is no longer available on the towers in my area
* LTE and GSM (Edge) are the only supported modes
* LTE is not supported on the Nexus 4. tuff-shizz. buy a new phone.
Ok well this sucks... so here's what I did in the past couple days.
* Installed Chroma ROM and the the LTEEnable zip file thing floating around all the forums here.
* Found out Chroma was a rebranded AOSP ripoff so uninstalled it.
* flashed Dirty Unicorns 6.0.1 to my Nexus 4, bluetooth seemed funky so flashed the .33 radio from "dmitry" ROM that I found on several threads. Also flashed LTEEnable zip, not sure I needed it. LTE now working.
* dialed *#*#4636#*#* and went into "Phone Info"
* Network Type: "LTE"
* Set Preferred Network Type: LTE/GSM (PRL) -- originally had this set to "LTE only" but no voice calls could go out, or come in.
You would think this is the end of story, but wait. Voice calling takes 20 seconds to connect (even voice mail). With "LTE only" settings all incoming calls go directly to voice mail. never even rings the phone. Are you shizzing me?? With "LTE/GSM (PRL)" the phone waits for 20 seconds to drop from LTE back to "Edge" before the call finally hooks up.
Today, found out nexus 4 doesn't do VOLTE (Voice Over LTE). at least thats what google said. That would explain the Drop to "Edge" when dialing out.
Thing is, I tried this with a NEXUS 5 on my account, using two different sims , running stock Android Whatever on the N5 and it does the EXACT SAME THING. dropping calls to "Edge" before connecting. Takes 20 seconds to dial out. Incoming calls on LTE (which the n5 runs by default) all go to voicemail.
So it seems the workaround now is to dial the "magic number" above and set the "Preferred Network" to "GSM only" (Edge). That's the only way to get phone calls in or out of either device on T-Mobile's network today. Don't bother trying to Google anything though because it won't re-connect to LTE to do it. On either my hacked N4 or the stock ROM N5. You may as well be using a dial-up modem to get any data through either phone.
So, in the end, I don't have anything screwed up under "Network Settings". I'm stuck in "Edge" mode because Tmo is updating towers for LTE. It remains to be seen if I have to upgrade both and N4 and N5 to stay on T-Mobile however. The next few days will tell. I still think this is a bit of a ****-move on T-Mobile's part. Especially if I have to upgrade the N5. It's an expense I wasn't planning on. They could at least kick in some rebate to help out with the cost of new devices. No idea if it would save any money to switch carriers at this point.

Axon 7 on Verizon 4GLTE

Well I finally got the roaming "R" out of my notification bar and instead of just LTE it says 4GLTE now just like my previous phone (s5) on Verizon. Data, texts, mms, and calls all work. The problem is it doesn't stick after a reboot. After rebooting it's back to saying just LTE and the "R" is there. If anyone knows how to make it stick can you advise me please?
Have you disabled roaming itself?
HiddenKnight said:
Have you disabled roaming itself?
Click to expand...
Click to collapse
No roaming is enabled.
Nwn_Abey said:
No roaming is enabled.
Click to expand...
Click to collapse
Have you tried disabling that with a reboot to follow?
HiddenKnight said:
Have you tried disabling that with a reboot to follow?
Click to expand...
Click to collapse
I just tried that and i got no carrier label and no bars at all. In settings network is unknown, cell network type is unknown, cell network state disconnected. Service state says voice in service and data out of service.
And i just dialed *#*#4636#*#* and chose LTE/CDMA auto prl. Then swiped down my notification bar to enable and disable airplane mode to restart the radios and i have 4GLTE again. Changed the apn to VZW that i had on there i added. In settings everything is on and says Verizon.
Nwn_Abey said:
And i just dialed *#*#4636#*#* and chose LTE/CDMA auto prl. Then swiped down my notification bar to enable and disable airplane mode to restart the radios and i have 4GLTE again. Changed the apn to VZW that i had on there i added. In settings everything is on and says Verizon.
Click to expand...
Click to collapse
I know that this "4G LTE" icon can occur when LTE-only mode is engaged...is it possible you had LTE only and were not connected to CDMA at all? I've had that occur in some fringe areas and I believe I temporarily had the "4G LTE" icon vs. just "LTE" in those cases...though it sounds like you had calling working so I'm guessing this may be a different scenario. Very strange though...
flyer_andy said:
I know that this "4G LTE" icon can occur when LTE-only mode is engaged...is it possible you had LTE only and were not connected to CDMA at all? I've had that occur in some fringe areas and I believe I temporarily had the "4G LTE" icon vs. just "LTE" in those cases...though it sounds like you had calling working so I'm guessing this may be a different scenario. Very strange though...
Click to expand...
Click to collapse
Yes that used to happen when my phone info was set on LTE/GSM/CDMA auto (PRL). But earlier today i changed it to LTE/CDMA auto (PRL) and everything works and the notification bar says 4GLTE. It stayed like that all this evening till i rebooted a few mins ago.
On the phone info page after you dial *#*#4636#*#* there's the 3 dot menu on the upper right side. On that there's an option to select radio band and when you hit it you get 3 options. USA band, band mode 6 and band mode 7. So i picked USA band and on the main page i set it to LTE/CDMA auto prl. I sent an mms to myself and it works and speed test readings is 9.84 dl and 0.91 up. I just can't make it stick after a reboot.
HiddenKnight said:
Have you tried disabling that with a reboot to follow?
Click to expand...
Click to collapse
Data Roaming needs to be enabled in order for Verizon data service to work.
Ahh. Well, leave it to Verizon to be that way. I know going through dialer was a option but even with sprint in the past as CDMA on some older aosp ROMs, prl auto wasn't even a solution. Sometimes roaming was preferred instead of prl. So that's why I started with questioning that. If the data entry toggle makes a difference, hen I'm glad that's the solution and rather it be something you can fix on demand as opposed to it being permanent because of a carrier back end problem - - problem being in the community eyes.
Can I ask what APN you guys are using because whenever I do get LTE it says 4glte and also no service
HiddenKnight said:
Ahh. Well, leave it to Verizon to be that way. I know going through dialer was a option but even with sprint in the past as CDMA on some older aosp ROMs, prl auto wasn't even a solution. Sometimes roaming was preferred instead of prl. So that's why I started with questioning that. If the data entry toggle makes a difference, hen I'm glad that's the solution and rather it be something you can fix on demand as opposed to it being permanent because of a carrier back end problem - - problem being in the community eyes.
Click to expand...
Click to collapse
Well i found out with these settings i couldn't access my voicemail. I had a voicemail notification and you can't use the #1 button because it's not supported, so i used *86. It would dial out and connect for a split second and cut off. And i tried multiple times pressing the #1 and *86 to get to my voicemail but couldn't. So back to the old settings with just LTE and the "R" on my notifications bar. Thank you for the help!
snoopy1e11 said:
Can I ask what APN you guys are using because whenever I do get LTE it says 4glte and also no service
Click to expand...
Click to collapse
These are the APN settings. On the APN type i got 2 different versions from different websites. One says to put "dun" and the other says leave it out. And on bearer one says leave it as unspecified and the other put LTE. This is exactly what i have on mine.
Name: VZW
APN: VZWINTERNET
MMSC: http://mms.vtext.com/servlets/mms
MMS Port: 80
MCC: 311
MNC: 480
APN Type: default,dun,mms,supl
APN Protocol & APN Roaming Protocol: IPv4/IPv6
Bearer: Unspecified
everything else: None or Not Set
Quick note you have to add the above APN. With a vzw sim you can't add one so you have to borrow a gsm sim card either att or tmobile and put it in and add this and save it. Then put the vzw sim and you'll see the one you created. Check mark this APN and you'll be good to go.
Are you all able to use HD Voice & video calling with the native dialer on the Verizon network? Some phones have an option under settings called 'Advanced Calling'. This is where you can turn on HD Voice & Video Calling for Verizon.
ronj1986 said:
Are you all able to use HD Voice & video calling with the native dialer on the Verizon network? Some phones have an option under settings called 'Advanced Calling'. This is where you can turn on HD Voice & Video Calling for Verizon.
Click to expand...
Click to collapse
Not sure about video calling, but HD Voice/VoLTE, yes. The one Verizon topic you didn't bump P) has screenshots & instructions from someone who is using VoLTE with the native MiFavor dialer: https://forum.xda-developers.com/axon-7/help/verizon-compatibility-t3420991/page41
xtermmin said:
Not sure about video calling, but HD Voice/VoLTE, yes. The one Verizon topic you didn't bump P) has screenshots & instructions from someone who is using VoLTE with the native MiFavor dialer: https://forum.xda-developers.com/axon-7/help/verizon-compatibility-t3420991/page41
Click to expand...
Click to collapse
Thank you I followed the link and instructions and I have hd calling now. And i use Google dialer and contacts and everything works!
Sent from my ZTE A2017U using XDA-Developers Legacy app

Stuck in LTE cannot make voice calls

Hi guys,
I am with Freedom Mobile - Canadian provider. I've purchased the phone from Amazon, - US version. Connected it yesterday. Worked fine, but had no LTE. I played with some settings and now I ONLY have LTE and cannot make voice calls. Whenever I try to make a voice call phone is trying to connect, but fails in around 30 seconds telling me Network is not available for voice calls.
Was wondering if anyone experienced similar problems.
Additionally, would you mind sharing settings under the below 2 menus, that work for you for Freedom Mobile:
1. Mobile network settings -> "Preferred Network type"
2. In the hidden menu, dial: *#*#4636#*#* under "Phone Information" what is your's "Set Preferred network type" selection?
thank you, I would appreciate your help.
Flash modem from your OS once again. My collegue had similar problem. Tapped something what shouldn't be tapped and disabled 2G, 3G networks. Does Freedom Mobile support VoLTE technology? If not then you will not be able to call via LTE.
Hello there. So i just got a Nokia 6 and i'm having the same issue. Can't make or receive calls but i can send and receive texts and can use the LTE service for data. So i'm supposed to flash what exactly? And any resources i can refer to for the flashing process? P.S: I'm a noob

Dropped calls in Sweden

I have two units of the mi A1 both behave the same way. The unit drops signal and moves to another net and drops call.
By entering *#*#4636#*#* chose Phone Information I can choose network type.
By default it is set to TD-SCDMA/CDMA/UMTS. Since I'm in Europe I would prefer something that started with LTE/UMTS or something like it, but it doesn't make a difference. It still drops calls. And when unit is rebooted it goes back to default again.
Anyone who has an idea about the dropped calls problem?
Henrik
No one else have problems with dropped calls?
I have the same problem.
I had some kind of similar problem this weekend. The phone is up to date and worked fine for almost 3 weeks. Suddenly the phone started to drop calls like I wasn't able to place any call, also when called me back I was getting out of network message. In the mean time I was able to use 4G network placing Whatsapp calls. First I have restarted the phone, then tried to reset all network settings. Nothing helped. Then I have entered the service menu with *#*#4636#*#* and selected Phone info. Here you can set the preferred network type. I have tried out several combinations until I have managed to place and receive calls with following settings: TD-SCDMA/CDMA/UMTS. Maybe It was a network related problem, I don't know, arround me all other phones worked fine. What I have noticed, when I have placed a call the network displayed 4G and it should switch to 3G during call. No Volte offered yet here so it must place a 3G call. After playing with settings this working as it should.
Did the settings save after reboot? I'm still having problems.
I still have TD-SCDMA/CDMA/UMTS after reboot. I don't know what were the default settings.
Henrik, did you come up with a solution? Fellow Scandinavian here with the same issue...
Somewhat strange... I'm using my A1 in Sweden as well.
During quite long calls (10-25 mins) I haven't had any 'dropped call' this far.
I'm having 2 SIM cards (1 private, 1 work) in mine, both Telenor.
Edit:
On Stock 7.1.2 Dec 17 ROM, not modified/unlocked or rooted!
Hey fellow swedish,
I am also considering to buy that phone.. Did you manage to find any solution? Do you think that worths it buy it?
JockeSve said:
Somewhat strange... I'm using my A1 in Sweden as well.
During quite long calls (10-25 mins) I haven't had any 'dropped call' this far.
I'm having 2 SIM cards (1 private, 1 work) in mine, both Telenor.
Edit:
On Stock 7.1.2 Dec 17 ROM, not modified/unlocked or rooted!
Click to expand...
Click to collapse
I think people in this thread have some ****ty MVNO with service from several carriers, and when the mobile switches carriers, calls drop.
If you're in a major carrier then such switch never happens so there are no dropped calls.
But I might be wrong of course.
That's weird.
I noticed that whenever I'm on 4G the calls usually drops out. If I have it set to 3G I don't seem to have any issues. I tried to set it to LTS/UMTS auto (PRL) but it goes back to stock setting when I reboot.
I had a Sony Xperia Z3 Compact before and I never had any dropouts so I don't think it's a carrier issue... What does yours say in the Phone info JockeSve?
Voice network type: LTE
Data network type: LTE
Set Preferred Network type: TS-SCDMA/CDMA/UMTS
it is dropping the calls... is it phone? or just toy?

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