Somebody else having problems with their fingerprint reader? - HTC U Ultra Questions & Answers

Hi, first of all I apologise if this question has been asked but I don't know how to search just this place.
I'm using everything stock, no root, stock launcher.
I have my phone set up to ask for the password on reboot. I have my fingerprint reader set up to unlock my phone. I also have the fingerprint reader set up to wake the screen.
However under certain circumstances the fingerprint reader does not unlock the phone. The most reliable way to trigger this behavior is to plug the phone in to charge.
I exclusively lock the screen with the power button.
The fingerprint reader is still responsive and it still wakes the screen but there's no vibration feedback and it does not unlock. After I unlocked the phone with my password and lock it again the reader works again.
So what's going on here? How should I debug this?

After reboot it is normal to ask for password first time. Sometimes i have also seen this but when i unlock with pattern (my backup way) and lock again it works fine. I can not trace this to be related with charging or something else and it happens rarely but i have seen it also. Maybe a software bug.

Looking back to the days when i have LG V10 i remember that i had the same problem with fingerprint sensor not working sometimes. It was more frequently related to heat buildup as it was hot phone anyway.

I had the same problem these days, I think the fingerprint reader won't work if your hands are really cold.

Hmm I don't think my U Ultra is getting particularly hot and, no, my hands are certainly not very cold either. This behavior happens indoors.

It's just extra security plan and simple

Sometimes, not very often though, my fingerprint reader refuses to respond. Not even a misread where you get haptic feedback and not a lot else.
Just using the power button and entering my back up security (pattern in my case) and it comes back to life.
I don't particularly worry about it, but I suppose it's nice to see that it's not just me

Will see if the upgrade to 8.0 fixes it.

I met this problem.The solution was very interesting.I use Yandex.disk app.This problem did occur after the Yandex.disk app is update.I hard reset my phone.The problem was not in my phone.But I setup Yandex.Disk app the problem repeat occur.İf you installed Yandex.Disk, uninstall the application.if you don't use Yandex.Disk,The last apps update uninstall to try.

Good Lord I have so many apps installed though...

Then go to a full factory reset and see if it helps, thats the 1st thing you do when you have problem.

After a bit of experimentation this behavior seems to have stopped after I disabled/removed all Smart Lock Trusted Places -- a feature that is already known to be buggy.

I have it too, once a day it puts me to enter the password, its a security or a bug idk.
No more, no less, every time when its charging. I installed some 3rd party apps, its possible that they are to blame.
We will see when 8.o strikes and i will hard reset.

Garkan said:
I have it too, once a day it puts me to enter the password, its a security or a bug idk.
No more, no less, every time when its charging. I installed some 3rd party apps, its possible that they are to blame.
We will see when 8.o strikes and i will hard reset.
Click to expand...
Click to collapse
8 fixed this bug for me but i found more bugs in oreo so i am thinking to roll back to 7.0 and meet fingerprint sensor bug again because oreo problems are disgusting - car bluetooth does not works as it should - i can't read addressbook in my car head unit - it shows error. i found that is some bluetooth software parts was not included in 8.0 but successfully fixed in 8.1. and i'am pretty sure we will never receive 8.1 for u ultra.
in russian 4pda forum i found some reports (unconfirmed yet) that fingerprint bug disappeared. maybe somebody here can confirmed it?

No i have android 8 and issue still occurs sadly did not found a fix.

I've suddenly had this issue a couple of days ago a couple of times. I didn't do anything (except a couple of reboots) and it was fixed again.
Now after updating to Oreo and again using leedroids ROM, i didn't experience theissue again..

I talked to a htc representative and said to clear credentials from security/encryption and credentials seems to be a conflict in security certificates. For the moment it works.

Related

Fingerprint Hardware Not Available

So, I got my 6P last monday. The Nexus Imprint seems to be missing on the security screen and the scanner does not work as when I set it up. Now when I restore the factory image it doesn't even show up in the setup like I did the first time I set up the phone. I tried clearing cache like another did on reddit per google's instuctions, but and it worked for a bit, but now it won't recognize anything at all. I am in communication with Google support, but wondering if anyone has ran into this problem?
The same thing happend to me this morning. Google Store support is sending me a replacement.
Just happened to me and I didn't even have my nexus a day. Already ordered a RMA device smh.
It happened to me after not even 4 hours of use. Mind you I set it up with one finger then deleted it. It has had maybe 10 presses.
When I try to access nexus imprint settings, I get the "unfortunately, settings has stopped" message.
I have only been configuring my device to have the same settings as my nexus 5 and deleting random google apps such as books - non essential ones then the fingerprint wouldn't respond. I'm not going to RMA the device for the failure but will try to isolate the issue and ascertain if it is hardware or software.
Yea they are replacing mine..... In the mean time it started working. So weird....
Does this actually mean its broken, though? I got this message, unlocked it with a pattern and not it works again. It might just be a process that wasn't running for some reason.
vonapets said:
It happened to me after not even 4 hours of use. Mind you I set it up with one finger then deleted it. It has had maybe 10 presses.
When I try to access nexus imprint settings, I get the "unfortunately, settings has stopped" message.
I have only been configuring my device to have the same settings as my nexus 5 and deleting random google apps such as books - non essential ones then the fingerprint wouldn't respond. I'm not going to RMA the device for the failure but will try to isolate the issue and ascertain if it is hardware or software.
Click to expand...
Click to collapse
samething happned to me too. I downloaded the stock factory image (latest) and flashed and vola! it worked
Just happened to me, first time I've had a new phone go bad on me. Not excited about rma"ing it.
Wow! I just got off of a chat with Google and they need 1-4 more business days to get with me. No RMA or any type of answer. I don't get that if they have had other call in with the same issue.
bobbyput said:
Wow! I just got off of a chat with Google and they need 1-4 more business days to get with me. No RMA or any type of answer. I don't get that if they have had other call in with the same issue.
Click to expand...
Click to collapse
Did you try to flash a stock image and see if that solved the problem? Might be something to do while you wait.
airwa1kin7 said:
Did you try to flash a stock image and see if that solved the problem? Might be something to do while you wait.
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I have the same problem, i.e. no prompt about Nexus Imprint during first setup and no mention of it anywhere in the settings. I just flashed the MDB08M stock image and it didn't help. This is so weird. I guess I'm doing an RMA...
KnifeFed said:
I have the same problem, i.e. no prompt about Nexus Imprint during first setup and no mention of it anywhere in the settings. I just flashed the MDB08M stock image and it didn't help. This is so weird. I guess I'm doing an RMA...
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Click to collapse
That's very strange. If I had to take a guess the imprint settings may only appear if the finger print scanner is detected as connected. Perhaps on a few units the fingerprint sensor isn't connected properly.
I want to make sure as well you guys flashed complete stock including kernel and locked the bootloader without having a corruption screen appear?
airwa1kin7 said:
That's very strange. If I had to take a guess the imprint settings may only appear if the finger print scanner is detected as connected. Perhaps on a few units the fingerprint sensor isn't connected properly.
I want to make sure as well you guys flashed complete stock including kernel and locked the bootloader without having a corruption screen appear?
Click to expand...
Click to collapse
Yeah, after locking the bootloader again that boot screen disappeared and everything looks normal. I returned it to the store without any problems.
FYI, I had the same problem were suddenly my 6P fingerprint sensor stopped working. It would give me "Fingerprint sensor hardware not connected" or some similar error on the lock screen when I pressed my finger against the sensor. After a reboot the Nexus Imprint section went away in my security settings.
I contacted Google via their device support chat system, they pretty quickly jumped to a factory reset as a solution. I followed through with it and it resolved the sensor issue (during initial phone setup it worked perfectly). I prodded the tech for more information to the root cause and didn't get anywhere besides it potentially being a 3rd party app conflict.
I'm on stock Android with Feb 1 security patch and Google Fi when this happened.
-Greg
GFunkOfLex said:
FYI, I had the same problem were suddenly my 6P fingerprint sensor stopped working. It would give me "Fingerprint sensor hardware not connected" or some similar error on the lock screen when I pressed my finger against the sensor. After a reboot the Nexus Imprint section went away in my security settings.
I contacted Google via their device support chat system, they pretty quickly jumped to a factory reset as a solution. I followed through with it and it resolved the sensor issue (during initial phone setup it worked perfectly). I prodded the tech for more information to the root cause and didn't get anywhere besides it potentially being a 3rd party app conflict.
I'm on stock Android with Feb 1 security patch and Google Fi when this happened.
-Greg
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i was on blissrom then i dirty flashed the newer version then the fingerprint option was gone...tried to clean install still nothing...ive just got it back by returning to stock/unrooting with the nexus toolkit..im too scared to root and flash again encase it goes away again...its such an annoying thing to unlock the phone with the power button....the fingerprint scanner is perfectly placed for easy access....FML
Wankface said:
i was on blissrom then i dirty flashed the newer version then the fingerprint option was gone...tried to clean install still nothing...ive just got it back by returning to stock/unrooting with the nexus toolkit..im too scared to root and flash again encase it goes away again...its such an annoying thing to unlock the phone with the power button....the fingerprint scanner is perfectly placed for easy access....FML
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Click to collapse
I'm on Bliss too at the moment and also missing finger print.
As I also miss slim pie, I'm trying other roms too. So far all of them did have finger print working.
(Still missing Slim pie, trying Benzo rom next.)
I rooted again and flashed blissrom and it's working again now fingerprint.... I flashed the version I was on before the problem happened.... Not sure whether to update again... Maybe I will wait for the next newer version......anyway happy its working and not some hardware fault.

Phone randomly locks itself

Hi guys
I recently bought an OnePlus 2. With the original firmware, I experienced a very strange and very annoying issue: My screen randomly turned off (e.g. during a chat in WhatsApp). The screen turns off and I have to turn it on again by pressing the power button. Then I enter my PIN to access my phone again and it locks AGAIN. This happens like 10 times in a row, then I have to reboot the phone and it was OK again. I seriously don't know what triggered this issue.
However, recently I got pissed of because I tried to call one of my customers and as soon as I entered my PIN and tried to open the phone app, the screen locked again and I almost threw away my phone. Damned troll.
So I decided to try another ROM as I thought it was an OS-related issue. Now I'm running Exodus Android 6.0.1. I did a clean install and guess what: The issue came back on this ROM...
In my opinion there's only something both installations (my previous 5.1.1 stock ROM and my current 6.0.1 ROM) have in common: I've been using XPosed with Amplify, Greenify and XPrivacy. Other than that, I have no idea what it might be.
Have you encountered the same or a similar issue? If so, were you able to solve it? How did you solve it?
I just uninstalled Amplify, as I think it stops somehow the Gyroscope service, that's why it locks randomly. I'll check if the issue appears again...
I think I have good news for you guys: I guess I was able to locate the issue.
I noticed it always happened when I was holding the phone in the hand I had a ring on my finger. Then I found out the phone has magnetic sensors (for flip covers).
I downloaded the Xposed module "Magnet Sensor Control", the bug hasn't appeared so far!
I hope I was able to help you guys with my findings. This thread may be closed now.

Fingerprint sensor stops working (but is fixed by a reboot.)

Happened twice since picking up my phone Saturday. The fingerprint sensor just stops working altogether. The phone makes no acknowledgment of tapping the sensor when on AOD or lock screen, and swiping the sensor to pull down the notifications does nothing. Reboot the phone and all is well again, so it doesn't seem to be a hardware issue.
Anyone else have this problem, any idea how to fix?
Phone is S8 on Verizon.
I think samsung just want to release update there are soo many bugs i also getting the same bug with fingerprint and iris scanner
Fingerprint sensor works fine on mine but iris scanner does not, times out during setup, i got it as far as 75% once
New phone, a lot of new software, will take time to iron everything out. On a positive note, I have not found any major issue that would actually bother me and some are my errors, I just don't know yet how to do it right. Sometimes clearing cache fixes problems like this, but since I don't have the issue, can't test it.
I guess I could try clearing cache the next time it happens. Happened twice yesterday about an hour apart.
There's a solution that I haven't tried yet in this thread:
https://forum.xda-developers.com/galaxy-s8/help/fingerprint-scanner-issue-solution-t3602551

Fingerprint hardware not available and screen locks itself immediately!

Hi everyone!
I have a OP 2 for more than one and a half years now and never had any issues with it(stayed stock...) until recently. I didnt update the phone to the latest version and was putting it off, and today in the afternoon when I tried to unlock my phone it said the 'Fingerprint hardware is not available' and after unlocking the phone with the pattern, it IMMEDIATELY LOCKS ITSELF BACK !!! after split second it just locks the screen while everything is working like connection, wifi, messages, notifications, etc. but due to this I cannot access anything on the phone, can't go to settings and switch to onscreen nav bar buttons, can't force stop/wipe cache the com.fingerprints.serviceext either, tried restarting it several times, downloaded the update but can't even install it because the phone just locks!:crying: I have no idea what would fix it and I am avoiding a full reset and wipe on the phone(also based on all i have read, dont think it would fix it anyways)
If anyone knows whats the problem or has dealt with it or knows someone who has, please help me out here on how to fix this and what to do. I did not root it or flash custom ROM's on it yet and never had a flip cover or any sort of case so literally don't know why it happened.
Thanks in advance,
Max
Hi
I had the exact same issue with mine, I was on LineageOS and could access the logs so I was able to determine it was an hardware failure.
Went to a repair shop to replace the home button, and Bam it worked again.
If you didn't flash a custom ROM it is likely an hardware issue just like I had.

fingerprint sensor hardware not available

Hi, my fingerprint sensor suddenly stopped working that says hardware not available. I rebooted several times, systems works like there are no fingerprint sensor built in. Cant find any fingerprint relative info in the setting. Just got the phone for less a month, and installed the update yesterday. Is this a hardware issue or software issue? Any idea how to fix it?
So I searched online and as suggested I switched to guest mode the fingerprint starts working. Guess it's a software related issue
Ducati Scar said:
So I searched online and as suggested I switched to guest mode the fingerprint starts working. Guess it's a software related issue
Click to expand...
Click to collapse
There are a couple of ways to proceed.
1. Factory Data Reset and install Apps one by one.
2. Don't do the FDR but remove Apps until it no longer happens.
Also check to see if any apps use accessibility features.

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