PH-1 switching from wifi to LTE issue - Essential Phone Questions & Answers

Hello.
I bought my PH-1 last week on Amazon, last week. I'm in France (carrier Free Mobile) and I experience the issue with LTE signal. It is OK usually. Outside i have a good signal, when I arrive at home it's switching on Wifi automaticly. But when I'm leaving home LTE is not booting up automaticly. I waited for almost 5 minutes and no data. I solved by turnning on/off the plane mode but it is a annoying to do 2-3 times per day(almost each time when I'm leaving home). Do somebody had the same issue ? I don't know what to do. Would essential patch this or maybe the best would be to return the phone.
Thanks in advance

koko.fr said:
Hello.
I bought my PH-1 last week on Amazon, last week. I'm in France (carrier Free Mobile) and I experience the issue with LTE signal. It is OK usually. Outside i have a good signal, when I arrive at home it's switching on Wifi automaticly. But when I'm leaving home LTE is not booting up automaticly. I waited for almost 5 minutes and no data. I solved by turnning on/off the plane mode but it is a annoying to do 2-3 times per day(almost each time when I'm leaving home). Do somebody had the same issue ? I don't know what to do. Would essential patch this or maybe the best would be to return the phone.
Thanks in advance
Click to expand...
Click to collapse
My phone is on T-Mobile carrier and when I am outside phone is using LTE or another available technology. When I come hope, phone connects to my WiFi. After I leave the my home, phone connects to cell tower without problems. You may need to check APN settings for your carrier in Mobile network settings.

koko.fr said:
Hello.
I bought my PH-1 last week on Amazon, last week. I'm in France (carrier Free Mobile) and I experience the issue with LTE signal. It is OK usually. Outside i have a good signal, when I arrive at home it's switching on Wifi automaticly. But when I'm leaving home LTE is not booting up automaticly. I waited for almost 5 minutes and no data. I solved by turnning on/off the plane mode but it is a annoying to do 2-3 times per day(almost each time when I'm leaving home). Do somebody had the same issue ? I don't know what to do. Would essential patch this or maybe the best would be to return the phone.
Thanks in advance
Click to expand...
Click to collapse
Hi koko.fr,
Like you, i bought my PH-1 on Amazon and i use it with Free Mobile Carrier, the APN settings are automatically updated. I used one day the 7.1.1 Android version and my feeling is not good with this (lag, camera, latency with touchscreen) but not the same issue that you. I upgrade the Oreo 8.0 Beta 3 and I'm very happy, the phone is very responsive. This upgrade is very easy, all steps are indicated on Essential web site.
What Android version are you ?
Have a nice day
Steeve

Steenux said:
Hi koko.fr,
Like you, i bought my PH-1 on Amazon and i use it with Free Mobile Carrier, the APN settings are automatically updated. I used one day the 7.1.1 Android version and my feeling is not good with this (lag, camera, latency with touchscreen) but not the same issue that you. I upgrade the Oreo 8.0 Beta 3 and I'm very happy, the phone is very responsive. This upgrade is very easy, all steps are indicated on Essential web site.
What Android version are you ?
Have a nice day
Steeve
Click to expand...
Click to collapse
I use default Android 7.1.1 (I have also some issues like camera lag, but phone is very fast for other apps), I checked my APN settings and manually updated but I still have the same issue... I'm disappointed about Essential updates (no date for 8.1 ), I don't want to use beta to not lose my warranty.
So I think I will return the phone tomorrow and maybe come back for PH-2
Did beta Oreo improve camera experience ?

koko.fr said:
I use default Android 7.1.1 (I have also some issues like camera lag, but phone is very fast for other apps), I checked my APN settings and manually updated but I still have the same issue... I'm disappointed about Essential updates (no date for 8.1 ), I don't want to use beta to not lose my warranty.
So I think I will return the phone tomorrow and maybe come back for PH-2
Did beta Oreo improve camera experience ?
Click to expand...
Click to collapse
My APN settings are updated automatically when I put FREE SIM card and I'm not an issue with this, I'm glad that you are this issue This is my first Android phone and I'm very happy with this. I don't think that you lose your warranty if you sideload the Essential oreo beta, 8.0 beta 3 or 8.1. This is an official beta of oreo. You are read that if we upgrade our phone with an official Essential beta, we lose warranty? Unfortunately, i think we have not warranty because we do not live in US or Canada. We can just ask Amazon to return the phone and ask refund but we lose the extra cost and import charges.
For your issue, you can test a factory reset?
I would like to post an URL to go to Essential support but i can't, not any old on this site
I hope you will be able to resolve your issue

Not sure if you tried, development section- option to aggressively switch from wifi to data. I never tried it but remember seeing it.

Related

[Q] Little data roaming despite disabled

I have now for the second time the problem that I have many little data roaming connections while abroad, despite data roaming is deactivated in Android. They are so small (always exactly 30 kB, which seems to be the smallest quantity my provider is billing) that it's virtually impossible to produce them with normal traffic. I always have much larger data connections, even without using my phone (at least 100kB up to 1MB and even more if I use it, of course). In this case I had 9 of those connections while little more than 24h. Last time when I had this problem half a year ago, I had those connections for an entire week with the same frequency (~10 per day).
In both incidents there was an OTA update available for the Nexus 4. This time I received the update notification at some point during my stay abroad. I had wifi connection most of the time, so I assume the update was downloaded using the wifi connection (the roaming traffic is too small for the update by far). I did not install the update until I returned back home. Last time my phone wasn't able to download the OTA update, since I had a custom rom installed at that time. It is possible that it tried downloading the OTA update for the entire stay back then (and even before and after - I noticed increased traffic over normal mobile internet at home). I switched back to the stock rom a while ago and thus was now able again to receive official OTA updates.
This time I was staying for 8 days in Chile, last time was around one week of Italy. My provider is Orange Switzerland.
What can be the cause of this? I am absolutely certain that data roaming was disabled in Android both times. Could it be that Android somehow bypasses the disabled roaming when checking for OTA updates? But it would have to do it when already knowing there is an update, so what's the point of doing this? Or could it be a provider initiated connection to notify the phone of the update? What can I do to prevent this from happening in future?
Thanks for any input!
Martin
Are you disabling mobile data and roaming or just roaming?
You could also try deleting or changing your default apn to prevent this from happening.
When I travel outside of Canada, I do not incurr any roaming charges when I turn off mobile data and roaming,
Thanks for the reply. I just disabled data roaming. I am abroad quite a lot, apart from these two incidents I never had any unexpected roaming charges. It must be somehow connected to the OTA update.
I will try disabling mobile data next time, maybe also disabling updates. But I also would like to understand how this can happen. Would it actually be possible that my provider initiates data connections to push the update notification? On the other hand my phone doesn't make those connections all the time, so it cannot just be the regular checking for updates. If it just received the notification via wifi, it would have downloaded the update via wifi immediately. So there must be some kind of mechanism I do not understand.
I also noticed that some of those roaming data connections occurred during the night, when I actually had wifi in the hotel for sure. This doesn't make any sense to me at all...
I don't want to take a chance so I disable all data connections, including roaming, as well as sync, software and app updates, and anything else I can think of that might try to access the data network.
Disabling sync etc. is not an option, since I want to use it via wifi. Besides, this must be either a bug in the Android update mechanism (which is persistent over some versions apparently) or my provider is doing something stupid. In the first case I would like to inform the devs, in the second case I won't pay for the data roaming, since I wouldn't be responsible for it.
Any ideas how to find out which one is true? Is here by chance anyone who either
a) has received a bill with many very small data roaming connections despite roaming was disabled while an OTA update was rolled out, or
b) was on the contrary abroad while the OTA update was rolled out and received the update notification via wifi, and has not seen any such roaming connections on the bill?
Thank you very much!
Wow, I can't even imagine worrying about overages and roaming charges... T-Mobile FTW!
Which custom ROM are you running? If it's not stock, there shouldn't be anything that has to do with an OTA, unless that functionality is not removed for some odd reason. Does the data usage utility show any useful information?
Sent from my Nexus 4 using XDA Premium 4 mobile app
korockinout13 said:
Which custom ROM are you running?
Click to expand...
Click to collapse
I am on stock right now. During the first incident I ran some stock ROM, but I no longer remember which one. The data usage shows me Android OS would have transferred a 15.65 KB.
Edit: T-Mobile has no roaming charges if you are outside the US?
Have the same problem. Just one week ago I was on holiday. They also charged me twice for a 30 KB connection on different days (Orange Swizerland). I first thought it's maybe because I installed a custom rom but it also happened to my brother whose phone is 100% stock.
Did you found a solution?
Regards
Interesting. So it is an Orange problem after all...
7ORO said:
Did you found a solution?
Click to expand...
Click to collapse
Not really. I now disabled the OTA update service (using the disable service app), so this cannot happen any more (I believe). Also I will switch to another provider at the end of this month, so if Orange is doing something strange, I will no longer be affected.
Same thing happened to me this month on my Nexus 6P on android 7.1
It used between 0.00mb and 0.04 mb (according to my data usage logs from the telephone company) (Telus)
Any other person figured out how this could happen and what's the solution?
had this last month. On Oreo 8.1 Stock + root Essential Phone (see here for details) https://forum.xda-developers.com/essential-phone/help/data-roaming-charges-despite-disabled-t3796715
Anybody has an idea?

Mobile data problem

Sadly its become apparent that something is wrong with my Yota 2, when losing the network signal when out in the sticks it will not reconnect mobile data when I'm back within decent network coverage, the voice and SMS work okay but the mobile data doesn't, even if i get full signal bars. Toggling Bluetooth and mobile data make no difference. The only cure is to turn the phone off an on then it fine until the next time.
I've checked my 3 UK APN settings and they are all as expected.
I've contacted yota support an they want me to send it to their service partner (premiere eurocom ) I have to send it at my expense and wait their diagnosis.....but I'm not sure how yota will be billed for this.
Has anyone else experienced the problem?
I'll try a factory reset before I send it, just in case...
Sent from my YD201 using XDA Free mobile app
I didn't encounter such problems so far. I was a bit worried a few days ago, as my Yotaphone kept losing the GSM connection entirely (I was back to the PIN code input screen multiple times every day), but then it also did happen on my good old Ericsson t39m, so I suspect it was more an issue with the local GSM network.
Can you try with another SIM card (maybe even another carrier) to see if this happens regardless of the carrier?
Did you change something (apps, settings...) on your phone recently? I'm asking just in case, you certainly thought about that already, so don't get offended by such a basic question!
No worries.....Thanks for the input, what network are you on?
I tried a factory reset and that didn't make any difference, that should eliminate any fiddling or dodgy apps too, I tried the Sim back in my HTC One and it behaved perfectly in there, upon returning it to the Yotaphone I lost data comm twice in a matter of hours only reaquiring after turning the device off and on. I also double checked the Three UK apn settings and they are as they should be. I could try another network as nano sim are few and far between!
I've now returned it at my own expense (Thanks Yotaphone!) To their repair partner Premiere Eurocomm, I'm not sure what will happen now as for all I know it will pass their testing in their repair labs, I'm hoping they will just send a new device .
Sent from my GT-N8010 using XDA Premium HD app
Update......
I received a new phone under warranty, I set it all up and sadly exactly the same problem occurred. (Passing through an area of poor or no network service, the mobile data (3g or LTE) will not reconnect until the device is switched off and on again)
I now believe this is an incompatibility between Three UKs mobile data network and The Yotaphone firmware/hardware.
To crudely test this I bought a Vodafone payg sim and carried both my phones with me and these are my findings
HTC One M7 & Three UK sim......no problems.
HTC One M7 & Vodafone sim.....no problems.
Yotaphone 2 & Vodafone sim.......no problems.
Yotaphone 2 & Three UK sim....fails to reconnect.
So my options no seem to be;
Try for a refund on the device.
Change network to Vodafone.
Wait for a fix from Yota.
So I'll call the support line later today and see what they say. Could any UK users let me know what network you are on and if you have any similar problems please?
Sent from my YD201 using XDA Free mobile app
Sorry for the delayed answer...
I'm using the Orange (France) network at home without any particular issue, the troubles only happen (so far) when I'm traveling abroad, which I frequently do for work.
I'll try to list more precisely which carriers are subject to network connection issues, although it's not easy to see which carrier you're roaming with (on my old Ericsson phone, the carrier name is displayed prominently on the screen, whereas you've got to dig in the menus on an Android phone to get the carrier's name...
Okay so I called yota support an updated them and as expected they just blamed Three, so only after asking for a refund did the agent pass the problem onto Yota for more technical help, I won't hold my breath waiting for contact but if nothing by the end of next week then I will be insisting on a refund. kind of spoiled my fun this has
Sent from my YD201 using XDA Free mobile app
It would be a shame if they don't seize the opportunity to further dig into the subject and find out the technical cause. After all, they aim at a worldwide distribution of the Yotaphone 2, don't they? And it'd be a shame to see you go, too...
An update.....
I've not heard anything from Yota support but have made progress myself, I discovered in the mobile networks settings that you can select your network manually rather than automatic, by doing this two options for Three appear in the list, Three and Three UK.
I selected Three UK and since doing that the problem has not happened at all over three days of using the phone, including passing through the areas of no network coverage that would trigger the problem.
I'm hoping this is fixed.
Footnote: whilst sorting this problem I've been using my HTC One that has had its lollipop update and I'm loving the lollipop, can't wait to get it on the Yota
Sent from my YD201 using XDA Free mobile app
Any more updates? Got my phone today and got the same problem.
I got Tele 2 in Sweden and it wont connect to 4G. It will get 3G connection but very weak signal and it will disconnect and reconnect atleast once each 5 minutes.
I did also set network in manual mode and it works better but not as to expect from a phone.
Im also going to try with another carrier but im kinda locked to my current one...
On a side note, I've had twice an issue with SMS and the YotaPhone 2.
I've received the same message over and over about 50 times, usually separated by a minute, but sometimes the message shows up again only after a couple of hours...
Not a big deal, but annoying nonetheless. I suspect that the local phone network (in Congo) is to blame, but I'd be curious to know if this has already happened to anyone else, as my other phone(s) do not display such behavior. I usually have the "Welcome to XXX network" SMS repeated a couple of times, too, in those situations, though usually not more than three or four times.
Filiox said:
Any more updates? Got my phone today and got the same problem.
I got Tele 2 in Sweden and it wont connect to 4G. It will get 3G connection but very weak signal and it will disconnect and reconnect atleast once each 5 minutes.
I did also set network in manual mode and it works better but not as to expect from a phone.
Im also going to try with another carrier but im kinda locked to my current one...
Click to expand...
Click to collapse
I've not had any further problems since my earlier post, I set my network operator manually (rather than automatic) in mobile network settings and the problem stopped
Sent from my GT-N8010 using XDA Premium HD app
manmikey said:
An update.....
I've not heard anything from Yota support but have made progress myself, I discovered in the mobile networks settings that you can select your network manually rather than automatic, by doing this two options for Three appear in the list, Three and Three UK.
I selected Three UK and since doing that the problem has not happened at all over three days of using the phone, including passing through the areas of no network coverage that would trigger the problem.
I'm hoping this is fixed.
Footnote: whilst sorting this problem I've been using my HTC One that has had its lollipop update and I'm loving the lollipop, can't wait to get it on the Yota
Sent from my YD201 using XDA Free mobile app
Click to expand...
Click to collapse
Please whats their customer care mail or phone number ive been searching all over for it my phone just died as well.
I'm having exactly the same problem, I've had my phone for three days and it already happened twice. Putting the phone on airplane mode does not solve it; I have to restart the phone. I only lose data connectivity, but I get signal and I can call just fine. Btw, I'm using the YD206 version with Jazztel in Spain.
I'll try now with the manual network selection and ser if the problem dissapears.
Having the same problem on 48 network in Ireland
ciaranco said:
Having the same problem on 48 network in Ireland
Click to expand...
Click to collapse
Hello,
I have more or less the same problem ... but with no real solutions
After upgrading MM I lost the LTE signal but not all the time.
When I start my phone I have the LTE signal with good bandwith and good quality of reception.
After some time (5min, 15min, ... no really logic) or every time after driving with my car and I expect changing Emettor many time, I loose the data. I have no more LTE, H+, 3G etc... no more data and I loose a lot of quality of signal like my "modem" lost a lot of range of signal available.
I Flash and reflash MM and no solution.
When selection manually the operator, it change Nothing for me
When I change APN with a new one (2 APN are available for data (for french people SLSFR and WEBSFR)) the data is coming back but just few time.
When I come back the the first APN, data is not coming back until restarting the phone.
I have a third APN but with only 3G connection and with this one, I have no problem. Data is always available...
Really Strange. The problem is only due to LTE signal
For this moment, I will try with Lolipop if the problem don't occur anymore.
hello, my wife has the same issue, on sfr network. Any update ?
BENETNATH said:
hello, my wife has the same issue, on sfr network. Any update ?
Click to expand...
Click to collapse
Hi Benetnath,
I find no issue with SFR.
I spoke with the customer service and they don't find any problem on the network.
I read a lot of forum and it seems that the problem is not only on Yotaphone but on lot of quite "old" phone.
They change some parameter on the network (what, I don't know, is it regarding the fact that we can travel everywhere yet in Europe using our data mobile...)
You can easyly find some post with looking about "SFR data probleme sl2sfr oneplus" through google
I expect that the problem is only on SFR but I can't be 100% sure.
Due to the problem seems to be a network "problem" or french network parameter, I think we will never have any answer or solution. It is sure that yet we will have no more update on yotaphone.
The only one solution I can give you today (avoiding changing operator ) is to use only the APN : Wapsfr
With this APN you will never be connected in 4G but only in 3G. No problem with cost or anything else (pas de risque de hors forfait) but in my case, the reception quality is really better in 4G with 800Mhz frequency that 3G in 2600MHz I believe.
Without 4G I can't receive anything inside my house.
I will keep you and the forum in touch if I find a solution.
Changing to an another operator is not so easy because for low price all the alternative operator like laposte mobile, pristel, NRJ or some other are often on SFR network with the same APN (so I suppose the same problems)
It is maybe also because SFR launched the VOLTE in June and the problem is more or less since this date.
VOLTE is maybe the problem ? When I receive a call I lose the data and she is not coming back
manmikey said:
Sadly its become apparent that something is wrong with my Yota 2, when losing the network signal when out in the sticks it will not reconnect mobile data when I'm back within decent network coverage, the voice and SMS work okay but the mobile data doesn't, even if i get full signal bars. Toggling Bluetooth and mobile data make no difference. The only cure is to turn the phone off an on then it fine until the next time.
I've checked my 3 UK APN settings and they are all as expected.
I've contacted yota support an they want me to send it to their service partner (premiere eurocom ) I have to send it at my expense and wait their diagnosis.....but I'm not sure how yota will be billed for this.
Has anyone else experienced the problem?
I'll try a factory reset before I send it, just in case...
Sent from my YD201 using XDA Free mobile app
Click to expand...
Click to collapse
Hi, I have the same problem. And I think the problem go from Free : Before I had SFR and Bouygues, I never saw the problem.
Sometimes, just activate the plane mode, and desactivate it, and the LTE comming back. but another time, I have to reboot the Yota.
Hello xNiux;
With Free, I found also lot of data connection problem on Google.
The main problem with Free is that the mobile should sometime connect to a Free emettor and sometime to Orange.
So maybe your phone is not connected on the good emettor and it is the reason you lose your data connection. I can't be sure because I have not Free Mobile but it is what I wrote.
==> Maybe can you go to "choose operator" and select only Free...
For SFR it is a quite new issue, around june. Before I expected that it was a wrong ROM when I uploaded my phon to MM but it is not the reason.
Even with choosing manually the operator or use airplane mode, nothing is working. I need to restart or open/close my SIM card.
I make a "call" to the RED team to find a solution.
They wrote me this morning that now everything is fine and work well... but this morning I lose another time the connection.
For the moment :
Free is not working with Yotaphone
RED/ SFR is not working with Yotaphone
To be check with Bouygue or Orange to maybe choose an another operator ( I don't want to change my phone)

No data after having WiFi enabled for a while

Hello,
I've had this issue across more than 1 device and more than 1 carrier.
Here's what happens:
I enable WiFi, and for a while everything works as expected. I can send and receive MMS messages. I can disable WiFi and go back to my 4G connection.
The problem is, after an unknown amount of time, the phone drops the 4G connection in the background. I only know when I can't receive/send MMS messages anymore. At that point, if I disable WiFI there's no 4G data connection, and I have to turn Airplane mode off and turn it back on.
This is really annoying. It happened to me using Sprint and a Galaxy S4 (both stock and custom ROMs) and it's happening to me with a Galaxy S5 from MetroPCS. (I've used the stock Metro ROMs, Stock T-mobile ROMs, and Custom T-mobile ROMs).
Right now I'm using a Stock T-mobile ROM with the latest firmware, carrier is MetroPCS.
What can I do so this doesn't happen? It's really frustrating.
Thank you for your time.
Disabled "Smart Network Switch" in WiFi Settings?
*Detection* said:
Disabled "Smart Network Switch" in WiFi Settings?
Click to expand...
Click to collapse
Hello.
That's already disabled.
Should I enable it?
I tried with "smart network switch" enabled and disabled and problem still happened.
My S5 G900F Android 5.00 (Smart Network Switch disabled, Power Save disabled) on EE UK has had this problem for 9 months after phone upgraded itself to Lollipop (EE win the accolade to being the SLOWEST ON THE PLANET to provide Android updates.....). Since Jan 3, my wife's G901, a couple of weeks after it upgraded from 5.0 to 5.02, has developed the same problem. Neither phone has ever been rooted or other.
I have fruitlessly searched everywhere for a solution without success. EE Customer Services Tier 2 & Samsung's own service centre have failed to fix it. EE & Samsung blame each other for 5.1 or 5.1.1 not being available for download. Neither is prepared to resolve the issue despite hours on the phone. Have tried Safe Mode, Factory Reset, clearing everything, reloading APNs & Samsung even reloaded Android. All a waste of time: Many many days of it!
After approx half an hour connected to Wi-Fi, only way to get the mobile data to connect, is either reboot, enter & exit Air-plane mode or flip the 4G > 3G > 4G connection under More Networks. Have tested the fault in different cell areas countries and continents; fault is same everywhere.
It seems there are quite a few sufferers of this problem.
Samsung S5 keeps losing data connection
I have the same problem. My new Samsung phone loses the data connection (even though data is turned on) and I can only re-connect by restarting the phone. The first EE shop I took it to couldn't help at all. The second gave me a new SIM - that didn't work. Then I tried online support and after 3.5 hours of my life, in which I was passed on from one person to another, they completed a factory re-set - which didn't work (and additionally lost all the personalisation of my screen and some of my contacts). So I now have a not-very-smart phone which I have to re-start every time I want to use data. This is a business contract and the phone is less than two months old, but I'm not getting any effective support from EE. Android version is 5.0.2
me too, since last update. and app 'phono' shows "mobile data off" not got a time on it, but when i leave wifi coverage, it wont reconnect to cell data 2g/3g/4g. flightmode toggle to restore.
Abandon hope if you have this intermittent mobile data problem!
...at least until there is a software update, though I have no idea if that will help.
I have now tried a new sim card, a factory reset, and a replacement phone - which was provided only because I'm a business customer and I found a sympathetic member of staff. *By the way, I was told that if you are personal customer they won't consider replacing your phone if it is more than a month old - even if you started complaining about the phone as soon as you got it, the chances are a month will have elapsed by the time they put you through the hoops of a new sim, reset etc - and then it is too late to insist on a replacement phone.
In any case the replacement phone didn't resolve the issue so I have reached* a dead end. My phone fails to connect to data after having been connected to wifi - you have to do it manually each time you move away from a wifi connnection. At first I was doing it by restarting the phone, but am now following the advice of someone else who has the same problem and am going into flight mode and out again. *
This is not satisfactory, and it seems from reading forums that EE are to blame for the problem rather than Samsung, but I'm not 100% sure about that.*
Possible solution that works, for me, at the moment!
Having suffered this issue of my S5 (SM-G901F) not connecting to mobile data after being on Wi-Fi for a while unless switching airplane mode on/off for a few weeks; although it has probably been happening since the update I received late December; I have tried all of the turn this switch off, factory resets (x2), etc, etc, etc. and Googled the issue without success.
I have found this thread interesting, and I even tried calling EE support only to be told "you have tried everything that we would tell you to do" and "it wouldn't be a sim card, or handset issue, sounds like software". The reply was basically that like-it or lump it until the 5.1 update is released "by Samsung not EE because EE do not release Android updates". [Perhaps EE don't release the updates, but the stock rom is tested by them and their bloatware added before they eventually release it!!!]
Following my last reset I tried selectively re-installing the apps I used incase that was causing the issue. No Luck!
One last thing I tried was to look at every system 'thing' that I could find which used/switched any part of the mobile/mobile data/wifi - in addition to the settings I had already tried (all of which were mentioned in this thread previously). One thing I could not find not mentioned here, or anywhere, was the VoWi-Fi call on/off which I had always set to on as I do not live in a great reception area. Calling over Wi-Fi is great when you don't have a strong mobile signal.
Having 'played' with this setting for the last 24 hours I have found that the VoWi-Fi on/off appears to be a possible cure - for me anyway.:fingers-crossed:
When VoWi-Fi was set to off and leaving the phone connected to Wi-Fi overnight, the S5 immediately switched to mobile data this morning when I turned the Wi-Fi off . It continued to switch between Wi-Fi and mobile data all morning whilst out and about in and out of Wi-Fi connections - Woop Woop!!!
I then tried switching VoWi-Fi on (with Wi-Fi on and at home), leaving the phone for a number of hours, only to find that when I turned Wi-Fi off the phone refused to connect to mobile data even with a 'decent' mobile signal. The only way to get it to connect was to go back to switching Airplane mode on/off.
Switched VoWi-Fi off again, left Wi-Fi connected, left the phone for a couple of hours, etc. and hey-presto immediately switched to mobile data when I turned the Wi-Fi off. [Dances around the room because he's got the S5 automatically switching to mobile data again. Even though I'm at home with a great fibre internet and strong Wi-Fi connection!!!]
I do not know if this could be a solution for the others who are suffering from this issue, but it appears to be a solution for me at the moment. I thought I would share as your previous posts have helped me and you all seem to be pulling your hair out; like I have been; trying to find a solution.
Try it, it may work, but don't shoot me if it doesn't!
It's encouraging to know that I'm not crazy. I've had this issue across two devices and carries.
John,
Thank for your suggestion about WiFi calling. Unfortunately, I always have it off! I never used it, so maybe I should try turning it on? We'll see lol.
At this point, I think this is going to be my last Galaxy line phone.
Is it wi-fi calling that's causing the problem?
I have wondered if there is a link with wi-fi calling, but haven't tested it properly. I signed up with ee and bought the Galaxy phone specifically so that I could use wifi calling, as the town where I live (in the Scottish Borders) doesn't get a mobile signal strong to work reliably indoors from any of the networks. I'll try turning off wi-fi calling to see if that sorts the data thing (though I see that for one person above it did not). That would mean I wouldn't get calls or texts when I'm at home so it would not be a permanent solution for me. But in fact the wi-fi calling is not reliable anyway....
Brian_svc said:
It's encouraging to know that I'm not crazy. I've had this issue across two devices and carries.
John,
Thank for your suggestion about WiFi calling. Unfortunately, I always have it off! I never used it, so maybe I should try turning it on? We'll see lol.
At this point, I think this is going to be my last Galaxy line phone.
Click to expand...
Click to collapse
Brian,
You never know the way things are going with this issue; given that nobody seems to be able to pinpoint the fault; turning it on may just sort it!!!
still no change and its a pita.....

Wifi Calling Issues

My provider is t-mobile germany. I have everything enabled on my account page, and wifi calling is working sometimes for a day or two. But after a while it just wont turn on. The same with volte at this point. I have to restart the phone to get this functionality up and running again.
Happens on both rooted custom roms, as well as stock rom. In both cases i took extra care to use the official stock rom from t-mobile germany dtm or the appropriate csc when using a custom rom.
Anyone else having similar problems? Is there maybe a way to reset the radio part of the s7 edge without having to restart the whole phone? Or maybe a more permanent solution? Turning on flight mode and turning off does not do the trick. A friend of mine has no such problems with his iphone 6. Same network, same wifi and same t-mobile account variant.
Thanks for reading!
just wondering why do you need wifi calling if you have unlimited talk/text?
Reception at work is bad, and i have to be available for my family and customers. During the times it is working i find this to be a very valuable feature. And besides, it should work all the time, but sadly doesn't in my case. Anyone else having similar problems?

lost cellular data

So, when I woke up this morning I noticed my cell signal strength icon was one I haven't seen before. I tried rebooting and toggling airplane mode. I also verified that my sim is working in another device. I attached a screen cap with the icon.
Noticed something similar with mine. I had to turn wifi off, restart to get LTE data (verizon) then turn wifi back on. If restarting with wifi on the LTE data doesn't register.
that didnt work for me
update: had to factory reset, looks like verizon doesnt like that essential ph1 wont take all their bloatware, etc. might have to return the phone if this keeps up
My data connection has also become very erratic - and I've lost voice+data (VoLTE connectivity) wholly yesterday. Worked fine with the activated SIM from my HTC 10 from the 31st to yesterday.. Now, not at all, I've not been able to restore it since.
Really don't want to return it, as I really like the phone, but this has nexus 5x issues written all over it for long term use...
Hoping essential can get a certification and an agreement with Verizon before my return window is over (or at all)..
Pretty disappointed in Verizon here.
Sent from my PH-1 using XDA Labs
Same here, another issue is that essential shipped my phone and within a day i had an email from essential saying that verizon certification is still in progress. verizon will probably not certify it with their system unless essential lets them install their monitoring crap all over the phone.
j1999t said:
Same here, another issue is that essential shipped my phone and within a day i had an email from essential saying that verizon certification is still in progress. verizon will probably not certify it with their system unless essential lets them install their monitoring crap all over the phone.
Click to expand...
Click to collapse
The Nexus 6P didn't have the bloat and worked fine.
My PH-1 works fine including Enhanced 4G LTE Mode.
What do you have selected for network type?
I have the first one selected because that's the only one that includes the various CDMA protocols, EVDO and LTE.
I see the same connectivity that I had with my Nexus 6P.
i have global selected, as it covers everything the phone can connect to. i had the first one selected but it wouldnt show the lte+, just regular lte. i also have Enhanced 4g lte mode on. it just happened to lose service earlier today. if it does it again, ill probably return it after a visit to vzw
tech_head said:
The Nexus 6P didn't have the bloat and worked fine.
My PH-1 works fine including Enhanced 4G LTE Mode.
What do you have selected for network type?
I have the first one selected because that's the only one that includes the various CDMA protocols, EVDO and LTE.
I see the same connectivity that I had with my Nexus 6P.
Click to expand...
Click to collapse
I have the same settings as you, I had functional "enhanced 4G LTE" for the first 4 days as well... That ended yesterday morning abruptly, and I'm not able to bring it back.. There's more happening here.. How long has your device been on the Verizon network? Only a hunch - in a few days you won't have "enhanced 4G LTE" either, even though it'll still be checked, and provisioned for it.
Sent from my PH-1 using XDA Labs
Cellular network is not available
After 7 days my phone won’t make calls I can only use data I’m on sprint and it was working fine until today I call sprint they had no answers at all I email essential no answer now I can only use WiFi calling while home and axx out at work
So, upon further digging I found a place to look at some more in-depth stuff relating to signal stuff. I did some fooling around and switched it from unknown to lte/cdma/umts auto (prl) and it seemed to work after a few moments of time. Though it seems have gone back to t he unknown state again but is working normally for me now, so maybe it was changing states and then a reboot?
How I got to this screen was by punching *#*#4636#*#* into the dialer, and went to phone info
I'm having a similar issue. I often lose my signal. I will have the full triangle/bars but no label of the signal(LTE+/LTE/3G/1x/etc....) and no cellular data at all.
The only way I can get it to return is to restart the device. Happens a few times a day, can't be 100% sure why, but it often appears to be when switching from WiFi -> Cellular only.
I have Verizon, I have had a Nexus 6 and then a Pixel XL for the past 3 years, never once had this issue.
I had constant disconnects and lost of service with my Tmo sim. Tried my Xfinity (VZW) sim and it was great until this morning. Complete lost of service. Airplaned mode on and off, connected to old school RTT 1x.... lol This phone's cellular just plain suck for a lot of us regardless of carrier. Not sure if we just have bad phones because apparently there are those who claim they have great service and connection.
I'm having this problem with Verizon. Seems like if I'm on wifi for a long period it only connects to 1x and putting in airplane mode and stuff won't get it to re-connect to to LTE. Only a reboot seems to fix the problem.
fade79 said:
I'm having this problem with Verizon. Seems like if I'm on wifi for a long period it only connects to 1x and putting in airplane mode and stuff won't get it to re-connect to to LTE. Only a reboot seems to fix the problem.
Click to expand...
Click to collapse
Necro post here but chiming in that I have the same problem with Verizon LTE. Happens when I'm moving long distances in car too. Suddenly just drops LTE and only a reboot will bring it back.
defTwitch said:
Necro post here but chiming in that I have the same problem with Verizon LTE. Happens when I'm moving long distances in car too. Suddenly just drops LTE and only a reboot will bring it back.
Click to expand...
Click to collapse
You might check out my post from the Oreo Beta thread... I was having some goofy signal issues early on which I've pretty much cleared up by doing what I mentioned here. Someone touched on it briefly earlier but only mentioned monkeying around with the settings, said nothing about picking up a new PRL.
I state this in that post too, but just in case: I offer this with no express intent of warranty, if you screw up your device, it's on you.
https://forum.xda-developers.com/es...-oreo-beta-program-live-t3705133/post74920423
I just changed it from global to LTE/WCDMA and I got LTE back almost immediately. Was weird and global had been working for me for awhile now so not sure what happened in the past few days...
wolfhelm said:
You might check out my post from the Oreo Beta thread... I was having some goofy signal issues early on which I've pretty much cleared up by doing what I mentioned here. Someone touched on it briefly earlier but only mentioned monkeying around with the settings, said nothing about picking up a new PRL.
I state this in that post too, but just in case: I offer this with no express intent of warranty, if you screw up your device, it's on you.
https://forum.xda-developers.com/es...-oreo-beta-program-live-t3705133/post74920423
Click to expand...
Click to collapse
I had, right after writing this, tried *#*#4636#*#*
I set it to global as instructed in another post. The next time I drive a distance in the car I'll have to see if I have the same issue that only a reboot would fix again.
Thanks
I had the same issue and I resolved it a little differently than the previous posters. I turned on adb debugging and logged into adb shell and user-disabled com.redbend.app. This stops the Sprint oma-dm service from running. After doing this I no longer have the issue of my device not reinitializing lte after sleep or 3g.
I have essential on vzw but my only issue is my device won't connect to 4G. If I change network to LTE I get full 4G service but I'm unable to make phone calls. Went into vzw store and they told me you didn't get the phone from us so we cant help you. Day 14 fml
On Xfinity mobile, I had similar issues. Great LTE but sometimes calls just don't work at all. I mess with various settings and it'll work for a bit then so again. Gave up and ported over to Sprint for the free unlimited year which is still probably not worth it. Should've kept with Xfinity Mobile. Lol

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