G4 Play OTA update from 6.0.1 to 7.1.1 fails - Moto G4 Play Questions & Answers

Hello,
My father has a Moto G Play (XT1602, reteu). It is currently running Android 6.0.1 with september 2017 patches. Build number is MPIS24.241-15.3-26.
The device is completely stock. No unlocked bootloaded, no custom recovery, kernel or ROM. Just a few small apps were installed.
There is a OTA system update to Android 7.1.1, build number NPI26.48-36. After downloading, it prepares for installation, reboots, and starts installing.
When the blue progress bar reaches about 40%, it stops and just says "Error". After some time the device reboots and says the upgrade failed, and no changes were made.
How can I find the cause of the failing update? How can I get the update to install successfully?

gewe said:
Hello,
My father has a Moto G Play (XT1602, reteu). It is currently running Android 6.0.1 with september 2017 patches. Build number is MPIS24.241-15.3-26.
The device is completely stock. No unlocked bootloaded, no custom recovery, kernel or ROM. Just a few small apps were installed.
There is a OTA system update to Android 7.1.1, build number NPI26.48-36. After downloading, it prepares for installation, reboots, and starts installing.
When the blue progress bar reaches about 40%, it stops and just says "Error". After some time the device reboots and says the upgrade failed, and no changes were made.
How can I find the cause of the failing update? How can I get the update to install successfully?
Click to expand...
Click to collapse
If the device is pure stock (never rooted) the problem lies with Lenovo/Moto. There is little you can do to self-address short of performing a 'factory reset' which may not (probably won't) help. Be aware all personal data will be lost.
A few tips:
- insure there is adequate free space for the update
- remove the SD card if installed
- try clearing the cache partition from stock recovery
Your best best may be to seek assistance from whatever carrier your father uses. Failures if this nature are not uncommon - especially installing a new Android version via OTA update.

I updated my phone today on 7.1.1 but my network is not working. Can't access calls/msgs. Can anyone help me?
Sent from my XT1609 using Tapatalk

zohaibkhan143 said:
I updated my phone today on 7.1.1 but my network is not working. Can't access calls/msgs. Can anyone help me?
Click to expand...
Click to collapse
Posting the SAME question in a half dozen threads does not endear you to the community or yield a faster/better response. I don't know the answer nor does anyone else here based on the lack of replies. Restore the backup you created before updating.

Davey126 said:
Posting the SAME question in a half dozen threads does not endear you to the community or yield a faster/better response. I don't know the answer nor does anyone else here based on the lack of replies. Restore the backup you created before updating.
Click to expand...
Click to collapse
The phone's bootloader is locked so I didn't make a backup now I wondering can I flash the previous rom again which is android 6.0 (241-2.35.1.17) or downgrading cause some issues?

zohaibkhan143 said:
The phone's bootloader is locked so I didn't make a backup now I wondering can I flash the previous rom again which is android 6.0 (241-2.35.1.17) or downgrading cause some issues?
Click to expand...
Click to collapse
Have no idea. Limited feedback suggest downgrading is not a smooth ride as bootloader/kernel was likely updated with the ROM. Hard brick is a possibility.

Davey126 said:
Have no idea. Limited feedback suggest downgrading is not a smooth ride as bootloader/kernel was likely updated with the ROM. Hard brick is a possibility.
Click to expand...
Click to collapse
Thanks I am expecting the same thing.

Davey126 said:
If the device is pure stock (never rooted) the problem lies with Lenovo/Moto. There is little you can do to self-address short of performing a 'factory reset' which may not (probably won't) help. Be aware all personal data will be lost.
A few tips:
- insure there is adequate free space for the update
- remove the SD card if installed
- try clearing the cache partition from stock recovery
Your best best may be to seek assistance from whatever carrier your father uses. Failures if this nature are not uncommon - especially installing a new Android version via OTA update.
Click to expand...
Click to collapse
The phone was not bought via a carrier. So the carrier will be of little help.
I collected some information from the phone:
Of the 16 GB ROM, Android uses 5,04 GB. Of the remaining 10,96 GB only 3,78 GB is used. So 7,18 GB is free. There is no SD card installed.
Of the 1,9 GB RAM on average 52% is in use. 0,9 GB is free.
Current build number is MPIS24.241-15.3-26, Android 6.0.1 with patches up to 1 September 2017.
The update has build number NPI26.48-36, Android 7.1.1.
When I was at my parents today, I forgot your last tip, about clearing the cache partition from stock recovery.. I will try to explain the instructions to my father.

I finally had a chance to clear the cache partition. Unfortunately this does not solve the problem. Installing the update still fails.

Related

[Q] TWRP very slow during "Updating partition details" and slow phone performance?

[Q] TWRP very slow during "Updating partition details" and slow phone performance?
Whenever TWRP has to update partition details, the phone will be nearly unresponsive and it takes about 15 minutes for it to complete. This hasn't happened until recently, and I haven't touched TWRP at all. This makes flashing a long process, since it has to update partition details after wiping and after flashing, and again if I'm also flashing gapps or anything else along with it.
I noticed that the phone is also laggy as **** for the first few minutes after booting. It's been a day or so now and it still occurs. It seems to go away after a while. I posted about this in the respective ROM thread, but I think it's unrelated. I did a clean wipe and no one else is having this issue.
I'm not sure what it is causing it or if the ROM issues are truly related at all. If anyone has any idea I would appreciate it.
Are you on the latest version of TWRP? You may want to update it if you aren't. MJA and MK2 require the newer versions of TWRP for best performance.
cruise350 said:
Are you on the latest version of TWRP? You may want to update it if you aren't. MJA and MK2 require the newer versions of TWRP for best performance.
Click to expand...
Click to collapse
So I found the actual issue with my performance and partitioning issues was my SD card. I'm pretty sure it's dead now, it bogs down everything because it's trying to read it I guess.

[Q] Encryption removal problem - CM to TriForce

I have been running CM (currently CM11) on my SGS4 since I bought it from Sprint in summer 2013. However, Sprint changed their international partners pretty seriously in the past 2 years, so I *really* need a PRL update for international travel. Normally the easiest way to do this is to reboot to stock or TriForce, run the "update PRL" and "update Profile" options from in TriForce, and go on with my life.
But I encrypt my phone. So I had to boot into TWRP, wipe and format *everything* and make sure the phone came up unencrypted in CM. All is OK.
So I reboot, flash TriForce 5.4 custom with stock (not KK) kernel. Flash works fine, I reboot... and am prompted to decrypt the device before I can do anything. None of the decryption passwords I've used in the past (I checked my password safe) are working. When I flash back to CM, it boots fine, and the settings says that the device is not encrypted.
I downloaded and tried TriForce 5.2 and 4.0, both are giving the same problem. I have used TriForce in the past on this phone, so it SHOULD be fine....?
Someone in #twrp said that the location of the encryption key changed from Android 4.4 to 5.0. So my only remaining thought now is that there was also a change from 4.3 to 4.4, and the encryption key for 4.3 didn't get removed in the wipe, and since the partition is NOT encrypted, the decryption, even if I have the right key, fails, so I can't get into the phone. Hope that makes sense.
Anyone have any guess better, or, if I'm right, know what I need to move/edit to fix this?
Followup: IRC #sgs4 suggested a full install of stock via odin, so I'll be trying that on Saturday, after I can get a new stock rom downloaded overnight. if there are thoughts before then, I'd love 'em.
docsmooth said:
Followup: IRC #sgs4 suggested a full install of stock via odin, so I'll be trying that on Saturday, after I can get a new stock rom downloaded overnight. if there are thoughts before then, I'd love 'em.
Click to expand...
Click to collapse
Followup - this was never solved before I dropped the phone and shattered the screen (literally days after this post). So if someone runs into the same thing... good luck.
docsmooth said:
Followup - this was never solved before I dropped the phone and shattered the screen (literally days after this post). So if someone runs into the same thing... good luck.
Click to expand...
Click to collapse
Thanks for the update, I was actually going to suggest stock ODIN instead of TriForce, but you are saying it did not work ? It's good to know for the future. I was initially going to encrypt my phone a long time ago, but I had concerns about decryption when switching ROMs.
My question is why the encryption was not removed after the format ? I've used TWRP to pretty much hose out everything inside the phone, so it's possible the encryption location is located somewhere else. I came across this article:
http://money.cnn.com/2015/05/21/technology/resell-android-phone/
So I guess even after a complete wipe everything ISN'T removed. Maybe your encryption was also stuck as well.................................... What new phone are you getting ?...................................
mikeprius said:
Thanks for the update, I was actually going to suggest stock ODIN instead of TriForce, but you are saying it did not work ? It's good to know for the future. I was initially going to encrypt my phone a long time ago, but I had concerns about decryption when switching ROMs.
My question is why the encryption was not removed after the format ? I've used TWRP to pretty much hose out everything inside the phone, so it's possible the encryption location is located somewhere else. I came across this article:
So I guess even after a complete wipe everything ISN'T removed. Maybe your encryption was also stuck as well.................................... What new phone are you getting ?...................................
Click to expand...
Click to collapse
I was never able to get the stock odin download. The whole problem came up because I was going overseas... I got around it by just buying a local SIM rather than using the Sprint roaming (again, I was doing all this just to update the PRL. new GSM SIM = no PRL update needed). On the way home less than a week later, I cracked the screen so bad the LCD and backlight wouldn't even go on.
I replaced it with a Nexus 6. A bit big, but it doesn't suffer Samsung software awfulness, so I didn't have to flash it with CM to make it usable.

Anyone else get a system update 10 Aug 2015?

Received notification of a system update today, 10 August 2015. I'm a little leery of installing this. I'm at 5.1.1 and after installing 5.1.1, I have the dreaded unannounced deaths where the phone will turn itself at random. Sometimes it will reboot if you hold the power button down for about 15 seconds. Sometimes the charger needs to be plugged in before it will reboot. Sometimes it cycles through all apps before completing the reboot. Sometimes not. If the new update will fix this, I'm all for it. But, I don't want to get fooled again with these updates. So, anyone else get an update? What does it do? Any problems after the update? Thanks.
dmkozak said:
Received notification of a system update today, 10 August 2015. I'm a little leery of installing this. I'm at 5.1.1 and after installing 5.1.1, I have the dreaded unannounced deaths where the phone will turn itself at random. Sometimes it will reboot if you hold the power button down for about 15 seconds. Sometimes the charger needs to be plugged in before it will reboot. Sometimes it cycles through all apps before completing the reboot. Sometimes not. If the new update will fix this, I'm all for it. But, I don't want to get fooled again with these updates. So, anyone else get an update? What does it do? Any problems after the update? Thanks.
Click to expand...
Click to collapse
It's the first update of Google's announced security patch program. Expect frequent OS updates now to address security issues. This one patches the well publicized Stagefright MMS exploit.
That was my guess. I rarely text, or other, message, so I'm not too worried about Stagefright. My gut tells me to wait until others have installed. I have enough memory leak auto turn-off issues, that I'm afraid of making my phone worse than it is.
If Google would be so kind as to include a memory leak resolution in these updates, I'd jump all over it.
Well I had been postponing updating to Lollipop for months... (was still on 4.4.4 cuz I didn't quite like the new UI) and decided to update Sunday morning.
Big mistake.
The OTA 5.1.1 5.0.1 update made my phone become unstable, lag, and crash at random. Constantly get "X ins't responding", where X can be anything from Launcher to System UI to Chrome!
I currently can't even use my N4, and I'm trying to find a way to revert the upgrade, My 4.4.4 was rooted, and now it's not and I can't even enter Recovery mode.
Not sure if it's 100% related to your troubles, but I've been having similar random reboots lately and just general instability.
Edit: my bad, I just realized it was 5.0.1 I upgraded to.
update aug 10, 2015
I saw the update and thought it would be a good idea but I now have a tablet stuck in reboot loop. Have tried everything (clearing data, factory reset, etc) and still not able to get past looping. Might want to wait before you update.
robpoth said:
I saw the update and thought it would be a good idea but I now have a tablet stuck in reboot loop. Have tried everything (clearing data, factory reset, etc) and still not able to get past looping. Might want to wait before you update.
Click to expand...
Click to collapse
You have to lock your bootloader for Ota to work.
Sent from my Nexus 4 using XDA Free mobile app
Stevica Smederevac said:
You have to lock your bootloader for Ota to work.
Sent from my Nexus 4 using XDA Free mobile app
Click to expand...
Click to collapse
I don't think your bootloader has to be locked, but since 5.+ you do have to be unrooted with no changes to your /system partition. I know I have sideloaded the OTA after flashing stock images. Just did not want the poster to lock their bootloader and brick themselves thinking they will be able to boot the OTA if they have modified /system at all.
ariesgodofwar said:
I don't think your bootloader has to be locked, but since 5.+ you do have to be unrooted with no changes to your /system partition. I know I have sideloaded the OTA after flashing stock images. Just did not want the poster to lock their bootloader and brick themselves thinking they will be able to boot the OTA if they have modified /system at all.
Click to expand...
Click to collapse
Yeah,you're right. Everything stock +locked bootloader for ota to work. I assumed he knew thhat part about everything stock.
Sent from my Nexus 4 using XDA Free mobile app
I have unlocked bootloader and still I updated successfully thru OTA. No problems at all.
Sent from my Nexus 4 using Tapatalk

can't update past LineageOS 14.1 20171013

Thanks to XDA, I've been running LineageOS 14.1 on my LEX727 for months now, updating to most nightly releases with no issues. However, when the phone rebooted after updating to the 10/20/17 nightly, it got stuck on the boot animation screen (green circle moving right to left on the arc) and would go no further. I rebooted into TWRP and flashed back to 10/13 which has been working fine. Same results after attempted updates to the 10/27 and 11/3 releases. I even tried a manual update from TWRP using USB OTG with the same result.
Any ideas of what's gone wrong here? Anything I can try? All I know to do at this point is wipe and install clean but I'd rather not if possible. Thanks!
fraxby79 said:
Thanks to XDA, I've been running LineageOS 14.1 on my LEX727 for months now, updating to most nightly releases with no issues. However, when the phone rebooted after updating to the 10/20/17 nightly, it got stuck on the boot animation screen (green circle moving right to left on the arc) and would go no further. I rebooted into TWRP and flashed back to 10/13 which has been working fine. Same results after attempted updates to the 10/27 and 11/3 releases. I even tried a manual update from TWRP using USB OTG with the same result.
Any ideas of what's gone wrong here? Anything I can try? All I know to do at this point is wipe and install clean but I'd rather not if possible. Thanks!
Click to expand...
Click to collapse
I'd say do a clean install. If i have any issues with a rom booting i'll factory reset and install again. If i still have issues i'll just use another rom.
fraxby79 said:
Thanks to XDA, I've been running LineageOS 14.1 on my LEX727 for months now, updating to most nightly releases with no issues. However, when the phone rebooted after updating to the 10/20/17 nightly, it got stuck on the boot animation screen (green circle moving right to left on the arc) and would go no further. I rebooted into TWRP and flashed back to 10/13 which has been working fine. Same results after attempted updates to the 10/27 and 11/3 releases. I even tried a manual update from TWRP using USB OTG with the same result.
Any ideas of what's gone wrong here? Anything I can try? All I know to do at this point is wipe and install clean but I'd rather not if possible. Thanks!
Click to expand...
Click to collapse
I am in the same situation. Have tried all combinations of wiping and resetting with all 3 of the latest nightlies and still cannot boot. I can successfully boot into a stock rom but, I'd rather not. I guess I will go back to the 10/13 nightly since it worked (mostly) before this debacle. Hopefully next week's update will solve this problem.
Thanks for your reply, islandlife98. I'm not super-confident at this ROM thing yet so backing up, wiping and reinstalling is something I'd undertake reluctantly. I was hoping this was a common situation with a simple fix that I just had been unable to find. Always prefer to actually solve a problem if possible rather than just wipe it out. (Although when it comes to tech, wiping it out is often the best or only solution. Almost always the quickest.)
JBealZy, thank you for letting me know you're in the same boat! After seeing no mention of this issue here, I assumed it was some weird glitch with my phone rather than a problem with the updates. If you've done a full wipe and re-install but still haven't been able to boot into any of the last three releases then I'm glad I hesitated. (That was a concern I'd had: that it might not work even after a clean install.) Think I'll stick with 10/13 for now and keep trying the new releases; easy enough to roll back if it fails now that I've figured it out.
Lmao same problem here with the 2017-11-11 and 2017-11-03 udpate. Not tested yet with 2017-10-27 or 2017-10-20 but that's my last choice because after 2017-10-13 update all links are removed. I do a clean install every time .. What other rom is better ?
Problem resolved .. i have wiped internal storage too and able to install the last version. I think i'm gonna use another ROM because i don't really want to reinstall all of my applications everytime i do an update. :/
Deediezi said:
Lmao same problem here with the 2017-11-11 and 2017-11-03 udpate. Not tested yet with 2017-10-27 or 2017-10-20 but that's my last choice because after 2017-10-13 update all links are removed. I do a clean install every time .. What other rom is better ?
Problem resolved .. i have wiped internal storage too and able to install the last version. I think i'm gonna use another ROM because i don't really want to reinstall all of my applications everytime i do an update. :/
Click to expand...
Click to collapse
I am using Paranoid ( latest version) and everything works flawlessly.
Sent from my LEX727 using XDA Labs
Deediezi said:
Lmao same problem here with the 2017-11-11 and 2017-11-03 udpate. Not tested yet with 2017-10-27 or 2017-10-20 but that's my last choice because after 2017-10-13 update all links are removed. I do a clean install every time .. What other rom is better ?
Problem resolved .. i have wiped internal storage too and able to install the last version. I think i'm gonna use another ROM because i don't really want to reinstall all of my applications everytime i do an update. :/
Click to expand...
Click to collapse
Another victim! So weird, I wonder what's going on there. None of the updates since my original post have worked so I've come to the conclusion that I'm going to have to do a clean install. Just need to find a time do it. Good to hear it worked for you.
LineageOS is the only ROM I've tried but since I have to wipe my phone anyway I may try some others. Paranoid Android looks interesting and Tsongming says it's working well.
fraxby79 said:
Another victim! So weird, I wonder what's going on there. None of the updates since my original post have worked so I've come to the conclusion that I'm going to have to do a clean install. Just need to find a time do it. Good to hear it worked for you.
LineageOS is the only ROM I've tried but since I have to wipe my phone anyway I may try some others. Paranoid Android looks interesting and Tsongming says it's working well.
Click to expand...
Click to collapse
Yea i'm downloading Paranoïd right now for testing it .. Don't want a broken operating system on my phone haha
If anyone's still interested, I first tried flashing Lineage after wiping all but internal storage and still couldn't get past the boot animation. Then did a full factory-reset wipe including the internal storage, re-flashed, and it finally booted. The first OTA update since then came through today and went off without a hitch so all seems well for now.
I did take a look at Paranoid before going back to Lineage. One big reason I use a custom ROM is to get security updates quickly and LOS reports the security patch level in the settings; I couldn't find this info in PA. Also, I use a pattern to unlock my phone and there didn't appear to be a way use a larger grid than the default 3x3. On the plus side (sort of), PA includes the LeEco remote control app, which seems to be the only way to use the IR hardware on this phone, but it asks for more permissions than I want to give (which, of course, is not PA's fault). So admittedly I didn't really give it a full and fair trial but those few little issues sent me back to the (usually) reliable familiarity of LOS.
I received a new LEX722 yesterday. The TWRP for zl1 is working fine, but I cannot get lineagos working.
I deleted:
- dalvik,
- system,
- cache
- data
- and also the internal storage
after rebooting into twrp I enabled usb debugguung and pushed the lineageos and gapps images via adb push to the phone.
I installed lineageos and gapps nano, but after booting to system, I get stuck in a black screen looping to a dark grey luminated display (no graphics at all).
Heistergand said:
I received a new LEX722 yesterday. The TWRP for zl1 is working fine, but I cannot get lineagos working.
I deleted:
- dalvik,
- system,
- cache
- data
- and also the internal storage
after rebooting into twrp I enabled usb debugguung and pushed the lineageos and gapps images via adb push to the phone.
I installed lineageos and gapps nano, but after booting to system, I get stuck in a black screen looping to a dark grey luminated display (no graphics at all).
Click to expand...
Click to collapse
Sorry, can't help you with that since I have a LEX727 which is apparently quite different from the LEX722. Official LineageOS is only supported on the LEX720 and LEX727: [ https://wiki.lineageos.org/devices/zl1 ]. The LEX722 (Elite) has it's own section here on the LeEco Pro 3 forum so check that out and see what they've come up with.

Qual OTA Update FaiLs, TWRP > Bootloader > Start Now Required Each Boot

Same thing as the OP of this thread: https://forum.xda-developers.com/moto-g4-plus/help/bootloop-to-twrp-ota-update-t3667456
Late last night I saw that there was an update available and, given that I've only rooted my phone, security updates are important, and it's a mere ~15 minutes download + install time tops I went for it.
I absolutely cannot seem to get the update to install via the OTA channel - it downloads just fine but when I attempt to install it it boots into TWRP and once there the only way to leave is via Bootloader > Start (System just reboots into TWRP) and upon reaching Android I'm told that the update was unsuccessful.
I now have two problems:
1. I don't like having notifications that I can't do anything about. Assuming that this OTA is going to nag me for eternity that's definitely going to become an annoyance - but I'd prefer the update vs blocking the notification (again, IF it nags)
2. Every time I restart my phone (or it crashes) I now have to deal with TWRP. It's not a major annoyance. It's at most 8 extra seconds added to my boot time and I don't restart my phone more than 3 times a week. But it IS butt-ache inducing.
Edit: Forgot to add that I came across this and downloaded it https://forum.xda-developers.com/moto-e4/how-to/boost-mobile-ota-t3763851 My E4 is a 1766 and is also from Boost Mobile (Sprint) so I imagine they're the same update. Point is, can I install this with TWRP successfully or would that do nothing / make things worse?
travistyse said:
Same thing as the OP of this thread: https://forum.xda-developers.com/moto-g4-plus/help/bootloop-to-twrp-ota-update-t3667456
Late last night I saw that there was an update available and, given that I've only rooted my phone, security updates are important, and it's a mere ~15 minutes download + install time tops I went for it.
I absolutely cannot seem to get the update to install via the OTA channel - it downloads just fine but when I attempt to install it it boots into TWRP and once there the only way to leave is via Bootloader > Start (System just reboots into TWRP) and upon reaching Android I'm told that the update was unsuccessful.
I now have two problems:
1. I don't like having notifications that I can't do anything about. Assuming that this OTA is going to nag me for eternity that's definitely going to become an annoyance - but I'd prefer the update vs blocking the notification (again, IF it nags)
2. Every time I restart my phone (or it crashes) I now have to deal with TWRP. It's not a major annoyance. It's at most 8 extra seconds added to my boot time and I don't restart my phone more than 3 times a week. But it IS butt-ache inducing.
Edit: Forgot to add that I came across this and downloaded it https://forum.xda-developers.com/moto-e4/how-to/boost-mobile-ota-t3763851 My E4 is a 1766 and is also from Boost Mobile (Sprint) so I imagine they're the same update. Point is, can I install this with TWRP successfully or would that do nothing / make things worse?
Click to expand...
Click to collapse
You cannot install it with twrp on a rooted device. You would have to modify the updater script in it for that. And remove a bunch of assert props. And hope your system isn't modified too much.
So no, you can't. You have to flash back to stock, (the version you're on now) then install it. Or just sit tight, there is someone working on a partition updater, and a twrp flashable rom with the update included.
Once you root and install twrp, ota updates ain't gonna happen. How do you not know this
If you need a solution for the recovery Loop issue you're going to have to give me a minute to find the link it can be fixed.
It's a problem if TWRP when you format data not wiping something properly
this should help a recovery loop. Only if your issue is, every reboot it goes right to twrp. Then you have to reboot bootloader and select start. Easy fix.
madbat99 said:
You cannot install it with twrp on a rooted device. You would have to modify the updater script in it for that. And remove a bunch of assert props. And hope your system isn't modified too much.
So no, you can't. You have to flash back to stock, (the version you're on now) then install it. Or just sit tight, there is someone working on a partition updater, and a twrp flashable rom with the update included.
Once you root and install twrp, ota updates ain't gonna happen. How do you not know this
If you need a solution for the recovery Loop issue you're going to have to give me a minute to find the link it can be fixed.
It's a problem if TWRP when you format data not wiping something properly
this should help a recovery loop. Only if your issue is, every reboot it goes right to twrp. Then you have to reboot bootloader and select start. Easy fix.
Click to expand...
Click to collapse
Thank you! And, frankly, because I never stick to stock. I always flash Cyanogenmod or LineageOS pretty much first thing when I get a phone. This time there wasn't a build available that seemed stable enough (Late November) but I still needed Root. I'm used to getting updates from both LOS and CM OTA so I figured the only thing preventing official OTA updates from working was that the build was entirely different. My assumption in this case was that I was still running the stock ROM that came with the device AND they were offering an OTA via notification so the phone must be eligible to receive it. >-> My bad.
travistyse said:
Thank you! And, frankly, because I never stick to stock. I always flash Cyanogenmod or LineageOS pretty much first thing when I get a phone. This time there wasn't a build available that seemed stable enough (Late November) but I still needed Root. I'm used to getting updates from both LOS and CM OTA so I figured the only thing preventing official OTA updates from working was that the build was entirely different. My assumption in this case was that I was still running the stock ROM that came with the device AND they were offering an OTA via notification so the phone must be eligible to receive it. >-> My bad.
Click to expand...
Click to collapse
The ota has a bunch of checks in it. If anything fails the checks, ota fails. When you root, there are system changes, boot.img changes, etc. All of which cause the ota to fail. Of course lineage and cm didn't have such strict checks in their update zips because they expect us to root and modify system. Manufacturers do not.

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