Line on screen issue. - HTC U Ultra Questions & Answers

Guys, can you please help me with the horizontal line that appears on my screen. It disappears when I scroll and comes and goes randomly. I got rif of it last time by doing a hard reset. Is there any other fix?

Replace the device on the warranty
تم الإرسال من HTC U Ultra باستخدام Tapatalk

mmmnnn111 said:
Replace the device on the warranty
تم الإرسال من HTC U Ultra باستخدام Tapatalk
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Not possible ?

Sounds to me like an hardware issue..?
Does it (dis-)appear when phone is busy/gets warm, pressure on display/....?

maybe flat cable broken or bad contact issue ?. In that case, low repair cost i think. It happens often by smartphones

ChavezD said:
Sounds to me like an hardware issue..?
Does it (dis-)appear when phone is busy/gets warm, pressure on display/....?
Click to expand...
Click to collapse
No it just disappears randomly. It also goes away when I scroll. It looks like a software thing as when I hard resetted the phone it went away for a week.

If it would have been a software thing an hard reset should fix it forever for me. It Could be that you install something that interfere with the ui or enabled a bugged system setting that cause the issue but I won't bet money on this hypothesis.
Try this...
If it's hard or troublesome or impossible to send it back to the seller, Hard reset it and try to use it for more than a week as it comes, not playing with system or developer setting and installing only trusted and really necessary apps. If the line pop up in the same way it did before the phone is defective(at your taste: rma/repair/use it as it is/buy a new one). Otherwise it's something you do....and you have to trial and error.
If it's easy just send it back asfap
Hope this helps

Related

htc hd broken display

I'm very disappointed, I'm having problems again with my htc hd. At first it blocked and it wouldn't want to turn on. I sent it back twice under warranty with the same problem and in the end they replaced the motherboard.
I thought that now that practicly i have a new phone i won't have any problems with it. But surprise! The display just got crazy. When i touch the screen in a spot it activates in a completely different spot. It's the same thing on the entire screen. Check out the video.
Anybody had this problem? Oh, by the way the phone didn't managed to fall from somewhere, or get hit by something or anything else.
PS: Next step: htc snap. No touch, no worries. I hope so.
shobo said:
I'm very disappointed, I'm having problems again with my htc hd. At first it blocked and it wouldn't want to turn on. I sent it back twice under warranty with the same problem and in the end they replaced the motherboard.
I thought that now that practicly i have a new phone i won't have any problems with it. But surprise! The display just got crazy. When i touch the screen in a spot it activates in a completely different spot. It's the same thing on the entire screen. Check out the video.
Anybody had this problem? Oh, by the way the phone didn't managed to fall from somewhere, or get hit by something or anything else.
PS: Next step: htc snap. No touch, no worries. I hope so.
Click to expand...
Click to collapse
Could be that your screen alignment is not setup properly. Have you tried setting this up?
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
alchopop said:
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
Click to expand...
Click to collapse
If you have removed everything illegal from phone, i.e. returned phone to original SPL and rom and then returned phone under warranty, they are obliged to fix it or send a replacement under warranty as your phone is only 2 months old. If they fail to comply I would threaten them with Standards agencies and Watchdog.
Let me know how you get on.
Fallen Spartan said:
Could be that your screen alignment is not setup properly. Have you tried setting this up?
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Thanks for the reply. The problem is that i can't get there. Is way to down and i practicly can't click it.
Is there any other way to get to screen alignment?
shobo said:
Thanks for the reply. The problem is that i can't get there. Is way to down and i practicly can't click it.
Is there any other way to get to screen alignment?
Click to expand...
Click to collapse
Couple ways:
1. Manual way by navigating to Start > Settings > System > Screen
2. By performing a hard reset. After you have performed a hard reset and rebooted device you should be prompted with a setup screen allowing you to align screen and then enter date/time.
Have you tried performing a hard reset?
Fallen Spartan said:
Have you tried performing a hard reset?
Click to expand...
Click to collapse
I just did. Unfortunatelly the problem hasn't been fixed. The display isn't working good at all.
I guess i have nothing to do but to send it back under warranty again.
shobo said:
I just did. Unfortunatelly the problem hasn't been fixed. The display isn't working good at all.
I guess i have nothing to do but to send it back under warranty again.
Click to expand...
Click to collapse
After your hard reset were you not able to screen align?
I had the same issue. Without any impact or misuse the screen started becoming misaligned. Re-aligning the screen would only work for a short time before it again went crazy - it gradually got worse until the phone was completely unusable.
It turned out to be hardware fault with the touch overlay. I sent it back and HTC repaired it under warranty.
Having searched a lot around the web, I think this is a fairly common fault.
The tricky part was doing anything with the phone when the screen doesn't work. e.g. removing the "illegal" software - hardspl and the cooked ROM. In the end I used some software called "EveryWAN remote support". This is free software that lets you operate the phone through your PC. You could try using this to get to the align screen. Good luck.
alchopop said:
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
Click to expand...
Click to collapse
Update:
I sent it back again via CPW and they put a note on my file that although the software may have been "illegal" there is no way it could have caused the fault to the phone, I also restored it back to the origonal configuration so they could see it was a fault on the phone itself and not software.
Well, to cut a long story short HTC have accepted responsibilty and givenme an exchange unit and reintated my warranty so I am happy as Larry.
All I can say id dont give up on getting satidfaction out of HTC. in my opinion they have a duty of care to us as customers even if we put "illegal" software on our phone.
Simon
Fallen Spartan said:
Couple ways:
1. Manual way by navigating to Start > Settings > System > Screen
2. By performing a hard reset. After you have performed a hard reset and rebooted device you should be prompted with a setup screen allowing you to align screen and then enter date/time.
Click to expand...
Click to collapse
3. pressing "VolumeUP" and "VolumeDOWN" and "Touching the screen" all at the same time -- gets you to align screen.
ABOUT THE SCREEN PROBLEM:
judging by the problem you have it might be that some of your digitizer wires arent working (broken or not having a proper contact) -- if the problem started immediately after you got your HD back from service, - then it might be that the guys there broke a wire of digitizer or didnt attach the wires to its connector-- Digitizer has 4 wires who connect to device (if only 3 or less wires work-- incorrect screen response and no way to align it) .... (sory for the english but I dont know all the names of the stuff i wish to mention )
I suggest you to take it to service and explain them the problem and say that it might be the wires of digitizer , because of the last service!
Good Luck!
oh and HTC Snap aint worth it- HD is best!!! you just had a bad model, which is one of thousands(you may consider yourself as a chosen one )
My display just stopped working. Completely. They changed the whole front part at warranty and now it works way faster while browsing it. It took 15 days to replace the part. Unfortunately I have other issues with the phone but I don't want to be off topic here.
SneakyR said:
My display just stopped working. Completely. They changed the whole front part at warranty and now it works way faster while browsing it. It took 15 days to replace the part. Unfortunately I have other issues with the phone but I don't want to be off topic here.
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Click to collapse
I RMA mine due to black screen. After they returned the darn phone (after changing the bezel and motherboard - you would think it is as good as a new phone), Wifi and Bluetooth does not work. Gonna stick right beside the router or bluetooth set to detect...
I am going to condemn HTC soon....
Hello all! i have the same problems with the screen! i align it and shortly it goes crazy! i noticed that after i flashed the energyrom with build 28011 but i dont think there is the problem..
Kristaps-K9-Lv said:
3. pressing "VolumeUP" and "VolumeDOWN" and "Touching the screen" all at the same time -- gets you to align screen.
Click to expand...
Click to collapse
Thanks, forgot that one
I have this problem, it was just this week - christmas day onwards. It's random as to the problem being there.
Bought the HD from mobiles.co.uk without cancelling the insurance.
it will always work again for a short period if I manage to get to the align screen config.
I'm running the stock rom (never flashed)
I have done some TF3D changes. (background, icons, etc.)
It can randomly decide to work again, and then randomly not work.
found out the volumer control and tap screen shortcut to the align screen config, so that should help me get it back quicker.
It's like the lower down the screen I tap, the further away it is from what actually sows on the screen. the call home back end buttons dont work when it is not aligned.
I'm in the UK and the date of the insurance letter is 15th June 2009 on an 18 month contract with O2
What should I do?
It happens more often now, and is getting annoying.
it can end up lower down the screen to now be out either above or below it
I really need help with it.
I ended up ringing the landline phone, and possibly (almost certainly) waking up people in the house struggling to turn it off.
A solution is needed pronto.
It can go wrong within seconds of doing the alignment thing
RickDawson said:
It happens more often now, and is getting annoying.
it can end up lower down the screen to now be out either above or below it
I really need help with it.
I ended up ringing the landline phone, and possibly (almost certainly) waking up people in the house struggling to turn it off.
A solution is needed pronto.
It can go wrong within seconds of doing the alignment thing
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Click to collapse
i have same issue. texting is a pain in the ass now . the sreen seems to shift up by 2cm or something, very annoying.
i tried realigned the screen like 20 times, saw bit improvement but still not the same. maybe bring to shop for screen replacement.
LCD Blank
Sorry, it's my first, I have a problem with my HTC Touch HD LCD, I used it as modem but suddenly it's off and I have no Picture in my Display, the Machine is Okey I think, I have tried this morning, it can receive a phone in...
anyone know what i should do with it?
Thanks

Strange error with my HD display!

Hi friends,
Please give me advices on this situation.
I bought a HD since 05/2009. I installed many cooked ROMs and it still fine until now.
When i've turned off the screen with power button and then turned it on, the screen still black, but i still can touch on it and it vibrate each time i touch. I tried to soft reset by push reset button at the back, pull out the battery .... The screen is always black, but the phone can start up and vibrates when i touch on the screen.
I thought the screen consist of 2 parts, one for displaying and one for touching. And the displaying part is died.
Then i connected it to PC in order to re-install with the ship ROM, and so strange, the screen work again right after i plugged the cable. But i still re-installed it with the ship ROM. But the error came back many times in few days later. And sometimes the method "connect to PC with cable" didn't work.
When feeling hopeless, i left the phone alone in some days and the screen suddenly works.
And now it has just turned back again and i dont know if it will be back or i must have it repair. (There is no warranty service for HTC in my country.)
Thanks for reading, i know that my English is terrible.
Check the backlight adjustment. As ridiculous as it may sound, with a rom I had it sometimes went to zero light on its own. Plug it and make sure that all settings are to maximum light, with the automatic function disabled, and see if it happens again.
Rizlo said:
Check the backlight adjustment. As ridiculous as it may sound, with a rom I had it sometimes went to zero light on its own. Plug it and make sure that all settings are to maximum light, with the automatic function disabled, and see if it happens again.
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Click to collapse
Thanks for your advice. I will do as you said and do pray
snowinjune said:
Thanks for your advice. I will do as you said and do pray
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It's not work, ;(
snowinjune said:
It's not work, ;(
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Click to collapse
This happened to me once and I removed battery and left phone overnight. In the morning I insertedbattery again and problem hasn't materialised since.
However, if your issue keeps returning it looks like you would need to get phone fixed under warranty as it sounds like a loose connection between motherboard & LCD screen
Fallen Spartan said:
This happened to me once and I removed battery and left phone overnight. In the morning I insertedbattery again and problem hasn't materialised since.
However, if your issue keeps returning it looks like you would need to get phone fixed under warranty as it sounds like a loose connection between motherboard & LCD screen
Click to expand...
Click to collapse
I'll try with your advice . Thanks
Yeah but the fact that sometimes plugging the device to USB brings it back sounds like software to me. Anyway, I hope you find a way to fix it!
Fallen Spartan said:
This happened to me once and I removed battery and left phone overnight. In the morning I insertedbattery again and problem hasn't materialised since.
However, if your issue keeps returning it looks like you would need to get phone fixed under warranty as it sounds like a loose connection between motherboard & LCD screen
Click to expand...
Click to collapse
So sad, the issue occurs again when i need to make an important call. It drives me crazy because i were on the street and i must went to a post office. Then i realized that i do not remember the phone number.
I must get it fixed at weekend then i may sell it away. I'm dreaming of HTC Leo but maybe i will come back to my old iPhone 2G until Leo's price drops.
Thanks all for your help and listening.
Sorry to hear of your problems
If it was me, I would send the phone away on warranty and just use your iphone in the mean time.
snowinjune said:
So sad, the issue occurs again when i need to make an important call. It drives me crazy because i were on the street and i must went to a post office. Then i realized that i do not remember the phone number.
I must get it fixed at weekend then i may sell it away. I'm dreaming of HTC Leo but maybe i will come back to my old iPhone 2G until Leo's price drops.
Thanks all for your help and listening.
Click to expand...
Click to collapse
I'm sorry, but I think you have the same problem I had, the only solution was to send it to Tech center.
Take a look at this post (in french cause, i'm french ^^) http://htc-touch-hd.forumactif.biz/problemes-hardware-f6/sav-ici-on-parle-du-sav-t4061.htm
It describe all the symptoms I had, with some pics.
Hope you will fix it
X3n0n said:
I'm sorry, but I think you have the same problem I had, the only solution was to send it to Tech center.
Take a look at this post (in french cause, i'm french ^^) http://htc-touch-hd.forumactif.biz/problemes-hardware-f6/sav-ici-on-parle-du-sav-t4061.htm
It describe all the symptoms I had, with some pics.
Hope you will fix it
Click to expand...
Click to collapse
Thanks for your helpful info. I used google translate to read the post i found these info:
HTML:
Failure diagnosed by the technician:
- Pas d'allumage - No ignition
- Connecteur kit pieton deffectueux - Headset connector scientifically sound
- Defaut esthetique. - Cosmetic defects.
Pieces remplacées : Parts replaced:
- Carte mere - Motherboard
- Etiquette de violation - Etiquette violation
- Etiquette font de poste - Labels are post
- Nappe Systeme. - Tablecloth System.
I live in Vietnam, as i known there is no HTC warranty service in Vietnam. I bought this phone on a trip to USA. Base on your experience, i think i may pay a lots to fix it in VN. I will bring it to a repair shop at weekend and ask for the cost.
Ha ha, bad luck for me.

[Q] Help with screen turning ON

My Desire HD with both, froyo and gingerbread has the same problem, all with oficial roms: When I turn the screen off the phone just turns on back again. I sent to the SAT about 4 times now and the only thing they do is "Software update", is it a hardware problem? Can I change it for a new one? How can I do so? Im so desperate about all this problems because I am not able to use it because battery runs out in half a day. Please! SOS! Thank you every1.
BraskOviedo said:
My Desire HD with both, froyo and gingerbread has the same problem, all with oficial roms: When I turn the screen off the phone just turns on back again. I sent to the SAT about 4 times now and the only thing they do is "Software update", is it a hardware problem? Can I change it for a new one? How can I do so? Im so desperate about all this problems because I am not able to use it because battery runs out in half a day. Please! SOS! Thank you every1.
Click to expand...
Click to collapse
This happens, without failure, every single time you turn off the screen? If that's the case, i can't see how the technicians at the service center haven't been able to reproduce the problem after a full wipe/update..
I'd say this has to be a hardware fault unless the service people haven't done anything at all. If this keeps happening regardless of factory resets/software updates, I can't see how this is a soft problem.
I'd ask you to try a few different roms and such, but I assume you are unrooted and uninterested in all that? If so, there's not really much you'll be able to fix for yourself. I would try to send this in as a hardware issue and try to get it repaired/replaced, makeing sure to explain that this "software update" **** they're doing isn't working.
Tried everything
I write here cos ive tried everything. Tried all roms and now back on vodafone oficial rom. Problems on all. I sent it with faulty hardware on the repair sheet and wrote:
GPS module.
Light sensor module.
Screen ok?
Radio OK?
And many more things, they just "Software updated"
BraskOviedo said:
I write here cos ive tried everything. Tried all roms and now back on vodafone oficial rom. Problems on all. I sent it with faulty hardware on the repair sheet and wrote:
GPS module.
Light sensor module.
Screen ok?
Radio OK?
And many more things, they just "Software updated"
Click to expand...
Click to collapse
That sucks. I've worked at shops that sell mobiles, and I've seen this many times: The technicians get an error report and end up just doing a "software update" (eg nothing) and ship it back.
I think the problem for the main part is that they recieve so many inane error reports (poor battery or something stupid like that) from customers who have no business handling any piece of electronics that they just have to go the easy way and not really do anything.
In this case I'd say it's a gross oversight on their part if this problem happens every time you turn off the screen. If there's any way for you to underline the fact that you are fairly competent with these things and feel that it is a hardware fault, and that their goddamn "software updates" don't work, you should do that.
sry I don`t have a solution about your problem but the thread title describes also my problem.
how can I turn the screen ON from the other buttons also? (not only from power)

Sound on my galaxy note 2 is muted

I just bought the device yesterday new, and from the first use i had a weird issue, the sound is muted, all sounds , music play, calls with speakers on and screen sound, sometimes it works and sometimes not, when i plug the headset i can hear everything
Any solution ? i won't wast my time to go the warranty, is it software or hardware issue ? i did factory reset and still the issue come back
Seems much like software issue, have you downloaded and installed latest N7100 firmware? With odin you can do it "officially" without losing warranty.
Sent from my GT-N7100 using xda premium
I will do it hopefully it solve the problem
i did it and told me PASS, but after booting up the device i found the same background and all my settings still there like nothing happened , and now the the all mobile sounds are gone forever even with restart not working
Please guy i need a solution !!!
Still no one to help ?!!! where's the experts ... can anyone at least tell me for sure is it software or hardware issue ? and the warranty can detect that issue ? cause sometimes the sound working fine for hours
tantan911 said:
Still no one to help ?!!! where's the experts ... can anyone at least tell me for sure is it software or hardware issue ? and the warranty can detect that issue ? cause sometimes the sound working fine for hours
Click to expand...
Click to collapse
Wow, this stinks. If it were my brand-spanking new phone, I'd return it. It almost sounds like a solder issue. My Note 2 has a very loud speaker with excellent quality (nice bass) while listening to podcasts. When on a call using the earpiece, it's actually too loud. I haven't figured out how to turn it down yet, not a critical issue.
Do you get sound at the Samsung logo when you restart the phone? If not, it's a hardware fault and exchange it.
mi7chy said:
Do you get sound at the Samsung logo when you restart the phone? If not, it's a hardware fault and exchange it.
Click to expand...
Click to collapse
The weird thing , sometimes the sound of Samsung logo working at the start up and sometimes not ... when i just got the device and start to unbox it and turn it on .. it didn't make a logo sound .. but later sometimes it does !!!
i gave it to Samsung today and they told me it will take 5 days .. they will make new software format and then check the hardware . i hope they detect the problem cause sometimes it works fine for hour and the sound disable just happen for minutes !!
Any Ideas ?
Thanks for reply
Also, go into the dialer, type in *#0*# and go to the Speaker to see if it works.
I went to the warranty and they told me it will take 5 days for troubleshooting, they said first we are going to install new software then you will have 48 hours for testing, if the problem persist they will change it for me , i don't know if they can discover it, Also here's some link for some users have the same issue :
http://www.askmefast.com/Sound_on_my_galaxy_note_is_muted_without_my_setting_it_why-qna3532721.html
http://www.askmefast.com/No_sound_on_my_Galaxy_note_appears_to_be_muted-qna3527305.html
http://www.askmefast.com/Galaxy_note_turn_mute_automatically-qna2745005.html
http://www.askmefast.com/My_Galaxy_...len_did_not_have_this_problem-qna3975985.html
Thanks
I received it from Samsung Maintenance and they implemented new software installation and told me the problem solved, anyway i took it and just going to my car the issue happened again, i back to them they told me they will troubleshoot it again !!! to be sure that the problem persist !!! WTF
Any ideas will be appreciated
tantan911 said:
Any ideas will be appreciated
Click to expand...
Click to collapse
try pressing on the main speaker, the point of contacts of most phone speakers are just behind or sides of the actual speakers just to rule out loose contact. also try to master reset if it doesn't work try reinstalling the rom to rule out software problem. Otherwise, I would return it for a replacement. Good luck.
Edit:
If pressing on the speaker temporarily solves the problem, I would still ask for replacement.
nm8 said:
try pressing on the main speaker, the point of contacts of most phone speakers are just behind or sides of the actual speakers just to rule out loose contact. also try to master reset if it doesn't work try reinstalling the rom to rule out software problem. Otherwise, I would return it for a replacement. Good luck.
Edit:
If pressing on the speaker temporarily solves the problem, I would still ask for replacement.
Click to expand...
Click to collapse
I already asked for replacement but 5 days passed and they still trying to troubleshoot it before going to replace ... damn idiots !!!
Anyway , so you saying it's mostly a hardware issue , right ?
Thanks for your support
Did they get this issue fixed for you? Mine is doing basically the same thing, but only the media volume, it gets muted randomly and I can't adjust it, so I reset the phone and then it works.....any ideas???
tantan911 said:
Any ideas will be appreciated
Click to expand...
Click to collapse
my galaxy s3 get a issue like ur problem (( at now i have GalaxyNote2))
after 1 months work with GS3 sounds gone randomly, i flashed my cell with every rom costume and official but no success some nighte when i work with my s3 without sound i hear badly noise from speakers and i turn off my cell and phone gs3 dead complletly
i do everything for recover my cell and i found way to turning on my phone with sound !!! i must warming galaxy s3 to work perfectly when gs3 get cold at first sound gone and second complletly dead
iam so confused on this issue and i forget my s3 and bought galaxy note 2

Screen wont turn off and charging issues

Hi. Hope someone could kindly help me!
My Note 3 is not turning off the lock screen. Its always on!!. If I press the power button the lock screen comes on, after few seconds it quickly flickers (like its trying to close) but turns on again. Its ongoing loop. I have resetted it dozen of times, factory reset now as well but issue remains. I just cant turn the screen off!
It also doesnt want to charge all the time. Is this a USB port issue? I hate to think I need to send it to EE for repairs as its over 1,5 years old and will take at least 2 weeks I think... (cost?)....
Jaheni said:
Hi. Hope someone could kindly help me!
My Note 3 is not turning off the lock screen. Its always on!!. If I press the power button the lock screen comes on, after few seconds it quickly flickers (like its trying to close) but turns on again. Its ongoing loop. I have resetted it dozen of times, factory reset now as well but issue remains. I just cant turn the screen off!
It also doesnt want to charge all the time. Is this a USB port issue? I hate to think I need to send it to EE for repairs as its over 1,5 years old and will take at least 2 weeks I think... (cost?)....
Click to expand...
Click to collapse
Hai,,
Samsung have 2 year warranty within Europe and I dont know outside of Europe, sorry.
But for the phone, if you know that phone havnt been water damaged there shouldn't be any problem, (ALOT) of the Note 3 is water damaged today so be careful with that...same goes if your phone is rooted, could end up paying for the repairs instead.
Phonewise: Broken PBA/powerbutton and a bad USB port..
Hi Im in UK.
However there is absolutely no water damage at all. Its been very well cared for, it looks like brand new including the screen. Thanks
Jaheni said:
Hi Im in UK.
However there is absolutely no water damage at all. Its been very well cared for, it looks like brand new including the screen. Thanks
Click to expand...
Click to collapse
Best would be then to find an authorized samsung service center and either call them and explain your problem or just send the phone to them.
And make sure to have your warranty paper near hand. They might ask for it ://
tried using without a Lockscreen?
I mean selecting None instead of PIN, Password or Swipe
nijom said:
tried using without a Lockscreen?
I mean selecting None instead of PIN, Password or Swipe
Click to expand...
Click to collapse
Hi. Yes tried without the lockscreen - same issue. Also with another Lockscreen,,, with no help. The screen just doesnt turn off!
Wonder if its a hardware issue - eg usb port? I tried to clean it the best I can, but doesnt help.
As said Samsung offer a limited 24 months warranty .
But root or custom roms etc will void .
The vendor EE is an alternative but under Sale Of Goods Act you will have to prove that the product should have lasted longer etc via an engineers report .
Hi all
This is what I done. I took the Note 3 to Samsungs repair centre. Shortly: they said they probably need change the usb port and screen and will be done by end of day. No calls nothing. Next day I pop in they say its not been done as there is water damage!!! They show pics of corrosion inside the phone, I believe and leave. They quoted fix it outside warranty to £180.
I go to ebay and bought a new usb port for less than fiver. Changed it today, was 15min job. The phone charges ok I think now, but the screen still not turning off!!! Im gutted.
Interestingly I didnt see any sign of that corrosion when replacing the usb... hmmm... cheeky Samsung repair guys? The phone never seen water, believe me.
Any ideas whats next... I cant afford a new phone or buy new screen.
Thanks
Water damage is part of the repair check list and immediately voids warranty .
Not much you can do if you cannot buy a screen .
Plus water damage may be internal damage and not the screen at all .
I do agree with what you say of course. However I never dropped the phone in water. I did buy the explanation of shower mist or something if the phone was nearby, they showed me pics they took inside of the phone: however when open it up this morning I didnt see any of the corrosion. Have I been tricked or am I blind... :/

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