Any fix for 'Checking info...' and other problems? - OnePlus 5 Questions & Answers

Hi,
I have recently flashed my oneplus 5 NitrogenOs, but I am facing some issues. I figured maybe any of you guys could help me.
1. When I try to add a new google account, a new screen pops up saying 'Checking info...' ('Informatie controleren...') and appears to be loading. This screen however, never closes. This way I am not able to add any google account to my phone. It appeared out of nowhere after some time of using the rom, so i currently have my google account already setup.
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2. Google search is not working either (the app and the shortcut in nova launcher), it stops loading just before the end.
I am guessing these two problems are somehow related to google play services, but I have no idea how to fix them (obviously).
3. E-mail isnt loading anymore. The mail preview is showing the first 3-4 lines, but when i open the mail itself it shows nothing but the details (sender, time etc.). This occured after the clean flash (will get to that later on). I can also not send any e-mails. I tried this in 3 different mail-apps (with 3 mail accounts) including gmail and they all show the same results. This is not happening on hotmail.com in chrome.
Current phone details:
- Twrp multirom 3.1.1-0
- Bootloader is unlocked
- Running NitrogenOs 8.0.0 (latest build from this thread https://forum.xda-developers.com/oneplus-5/development/rom-nitrogen-os-cheeseburger-t3684946)
- Magisk v15.2 installed
- Flashed Gapps 'mini'
- Busybox installed (don't think this has anything to do with the problems)
- No Xposed framework installed
I am aware of the fact that the 'Checking info...' glitch has a lot of threads/posts already, but i haven't found any solution yet.
Things i already tried:
- Clean reflashing (rom, gapps and root (magisk and supersu))
- Updating google play services via apk
- Clearing cache/data from all google apps/services
- Removing updates from all google apps/services (this was not possible for google play services)
- Messing around with the host file (root/system/etc/hosts)
Both before and afther the reflash the first two problems occured after a short amount of time.
If anyone has a solution for any of the problems I would love to hear it, and if there is already a solution in another thread i would love a link too.
(ps. This is my first post so if anyone has tips, feel free to comment)

Try different gapps like nano or pico.

hadiyalkishan said:
Try different gapps like nano or pico.
Click to expand...
Click to collapse
Thanks for the quick reply. I tried wiping everything except internal storage and reflashed rom and pico Gapps. For now it seems to be working; mail shows up, all apps open and no google related bugs. Hope it stays like this, but either way thanks for your help!

I finally found out what causes the problems; it's viper4android. After installing the stock version and the materialised version over it the problems occured. Any idea how this could happen or how to undo it? Because i am kinda settled down already with my setup.
I tried uninstalling the drivers and uninstalling the materialised v4a, but the stock version cant be deleted because i flashed it via recovery.

how to fix it

hoangsc said:
how to fix it
Click to expand...
Click to collapse
What problems are you facing? All of them or only the checking info-bug?

Related

[Q] no touch responce from camera app

hi guys, got a strange problem. when i open the camera app i seem to lose touch screen function. the volume button still works to take a picture but i cant select any option on screen.
it used to work but doesnt now. no other issues like this with the phone. ive downloaded other camera apps from the play store and they work fine but dont have the features of the stock one.
any ideas whats wrong or how to fix this?
thanks for any help or info given.
regards,
Gary.
i
synxx said:
hi guys, got a strange problem. when i open the camera app i seem to lose touch screen function. the volume button still works to take a picture but i cant select any option on screen.
it used to work but doesnt now. no other issues like this with the phone. ive downloaded other camera apps from the play store and they work fine but dont have the features of the stock one.
any ideas whats wrong or how to fix this?
thanks for any help or info given.
regards,
Gary.
Click to expand...
Click to collapse
common solution for system apps or better to say preinstalled apps is to clear cache, data, force stop and re open it.
Setting > Apps > Camera > Clear Cache, Data, Force Stop
then try to re open app and check issue.
Possible solutions If problem remains
- you need to restart phone.
- reset to factory
- Flash another stock firmware (that u can find in sammobile.com/firmware) via Odin
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Hit Thanks if it s useful
Geeks Empire said:
common solution for system apps or better to say preinstalled apps is to clear cache, data, force stop and re open it.
Setting > Apps > Camera > Clear Cache, Data, Force Stop
then try to re open app and check issue.
Possible solutions If problem remains
- you need to restart phone.
- reset to factory
- Flash another stock firmware (that u can find in sammobile.com/firmware) via Odin
Hit Thanks if it s useful
Click to expand...
Click to collapse
Thankyou for your help but I have already tried your first suggestion and unfortunatly it didn't help.
I was also thinking I may need to Factory reset or flash another stock firmware as I have tried deleting the app itself and installing again but I still have the same problem.
I just find it strange that I cant seem to find any info on any one else having the same issue...
Anyway when I have abit of free time I will look for a firmware and give it a try. In the mean time any other suggestions are welcome.
Regards,
Gary.
Well I figured out what was causing this. It seems installing xposed stops my stock camera app from working as previously discussed.
The app is fine installed but when the firmware for xposed is installed the camera app doesn't work, when the firmware is uninstalled the camera app works fine.
If anyone has any info on this then I would appreciate it if you could share.
I'm also gonna ask in the xposed thread to see if anyone has any explanation or info. Hopefully I can get to the bottom of this and sort it out.
Thanks if any help or info is given.
Regards,
Gary.
Thread closed as per OP's request

[Q] payment method issue in play store

Hello people,
I am having problem making purchases as I can't add any payment method (cc or anything else) when I click on purchase and then continue it starts loading and then nothing appears, just my email and the rest of the window stays blank after the loading icon disappears like in this screenshot:
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my phone model:
it's the stock rom but I rooted my device using the guide on xda-developers with mohan root, (this has nothing to do with the issue,I just had to mention it)
It all started to happen after I used freedom, I uninstalled it in the correct way, I've stopped it then uninstalled it, and I've also reset the hosts file, I tried to add another google account and used it for play store and still had the same issue, and I also use adaway.
I went with the hard reset from the recovery mode and still had he same problem I did not even use freedom after the hard reset.
after thinking of it, it might be caused cus of some apps I've disabled, so here is the list of the disabled apps in my phone:
I have to mention that I've disabled Samsung billing after the hard reset but I've re-enabled it and nothing has changed and i think this has nothing to do with it and this app is related to Samsung applications app which I've also disabled along with KNOX.
how can I solve this problem?
Un install and reinstall the play store, that can fix the problem, that happens when you don't stop freedom service that runs in the background and you uninstall it, play store keeps running with the hacked parameters, the only solution is to remove and reinstall play store.
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syverman said:
Un install and reinstall the play store, that can fix the problem, that happens when you don't stop freedom service that runs in the background and you uninstall it, play store keeps running with the hacked parameters, the only solution is to remove and reinstall play store.
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Click to expand...
Click to collapse
thanks for replying
I've mentioned that I uninstalled freedom in the correct way in my post (by first stopping it and then uninstalling like you said) and I believe I've tried reinstalling play store but I will try it again now after the hard reset.
I disabled play store and re-enabled it, it did not fix the problem, is it the same as uninstalling and re-installing?
I've also disabled and re-enabled google services and google services framework and still the same
Reinstall freedom then, and don't start it, just let it there, and then probe play store
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this did not work either
Extrange, in my phone did the same as you, install freedom, run it, stop it and uninstall it, and then probe my play store and everything works ok, maby yours play services has been corrupted, try installing lucky patcher and from that app install the moded play store to see if that works, if not, I think that your only solution will be flash stock again.
---------
Also look in your Google account that everything is marked enable for sinc
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Cannot access the "3 dots" overflow menus (Chrome, Google Camera, Play Store, etc.)

Cannot access the "3 dots" overflow menus (Chrome, Google Camera, Play Store, etc.)
Recently bought a N6P and I wanted to give my N4 to the gf. Performed a Nandroid backup just in case. Did a factory reset, clean manual flash of the latest 5.1.1 factory images, wipe cache, another factory reset from stock recovery, completely stock, stock kernel, stock recovery, no root, nada.
Here's the problem: I cannot access the "3 dots" overflow menus in different apps like Chrome, Google Camera, Play Store search results, etc. This means that I cannot go back/forward/open a new tab/settings in Chrome or disable/change the flash/timer/settings in Google Camera for example.
3 dots overflow menu = #4 on this pic:
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I tried manually flashing back 5.0, 5.1.0 factory images (clean flash) and same thing. I tried flashing 4.4.4 and the 3 dots menu from the bundled Chrome version WORKED and then stopped working as soon as Chrome updated itself. I tried flashing Chroma M Rom and same issue. I then tried restoring my Nandroid backup and I can access the 3 dots overflow menus like I've always done (issue gone). I've never had this problem in the close to 3 years that I've owned this phone. :crying:
See screenshots (in Chroma but same thing happens in stock stock stock 5.1.1, 5.1.0, etc.) This is happening at different locations on my screen so it's not physical damage, ie in Chrome I can press the microphone icon but not the 3 dots overflow menu.
Please help! Thank you
TL DR: Nothing happens when I press the 3 dots overflow menus
Hi,
I have a similar issue on mine, but i figured that the digitizer is not working properly, install a app like YAMTT and test the screen to make sure everything is working fine.
see msg below
johnnydvc said:
Hi,
I have a similar issue on mine, but i figured that the digitizer is not working properly, install a app like YAMTT and test the screen to make sure everything is working fine.
Click to expand...
Click to collapse
I really don't understand how I can access the buttons when I restore my Nandroid backup and not when I factory reset but it might be due to a modification from a Rooted app or an Xposed module (like maybe the buttons are not exactly at the same spot because of a modification). (even if I don't remember having any display modification, I might just have forgotten about it)
Because you are right, there's definitely something wrong! Thanks so much @johnnydvc
I think it might be because as you said the buttons could move a little and its responsiveness too, on mine the digitizer acts almost like yours, but there's a tiny line on the right side of the screen which reacts and i think that some buttons receive this input and others don't, so there's a reason to some buttons on the same place work and others don't.
Glad you sorted it out!

Couldn't set up "Ok Google" feature (Error : Trouble Connecting)

Hello everyone,
So I recently updated my device to OxygenOS 5.0 Open Beta 3, and for quite some time, I still have this issue happening to me it's that my Google Assistant wasn't working back when it was (I think it was 4.5.15)
so I hoped the update to Open Beta 1 Oreo would fix that and when I got into the Beta, I still had the issue so I tried to disable it and just try to set it up again, now when I did try to set it up, everytime I tap on the button in Assistant Settings > Phone
The thing keeps on loading with the circle and then it shows the error that it has some trouble connecting.
I don't know what to do, there's Open Beta 2 and now it's 3 but the issue still isn't fixed, it's annoying.
Any possible solution to this? I'd attach the screenshot but it doesn't really say much.
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First of all, upgrade to Official OOS 5, I also got this error while trying to setup my Philips Hue lights rooms, but the settings were saved even with this error.
And try with Wifi connection, not 3G/4G.
I've had the same problem before but with xXx's 9.0 Oreo. I noticed Google Play Services force closing during the initial setup routine. I was able to proceed thru the setup bypassing an update play services option. All worked fine except that I can't access Google assistant settings, throwing up this "Trouble connecting" error. Also previous paid apps aren't recognized in Play store. Clean flashing the ROM (in my case xXx's), full wipe with format data fixed the problem. Backup everything beforehand.
WrathChild08 said:
First of all, upgrade to Official OOS 5, I also got this error while trying to setup my Philips Hue lights rooms, but the settings were saved even with this error.
And try with Wifi connection, not 3G/4G.
Click to expand...
Click to collapse
The thing pops up even when I'm on WiFi or something. I think I have to clean install everything like suggested in the next reply. I think I'll upgrade to the OTA with link you've provided.
GilX said:
I've had the same problem before but with xXx's 9.0 Oreo. I noticed Google Play Services force closing during the initial setup routine. I was able to proceed thru the setup bypassing an update play services option. All worked fine except that I can't access Google assistant settings, throwing up this "Trouble connecting" error. Also previous paid apps aren't recognized in Play store. Clean flashing the ROM (in my case xXx's), full wipe with format data fixed the problem. Backup everything beforehand.
Click to expand...
Click to collapse
So I guess this is what I'll have to do!

Cant log in to my google acc

Hi, everytime when im trying to login to my account aplication stops working
"google services has stopped working"
Click to expand...
Click to collapse
I bought unit few weeks ago but i didnt connect it than now.
I tryied to delete cathes etc. but nothing helps. Im not sure if there isnt any custom rom or smth.
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"lightbox_share": "Share",
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"lightbox_toggle_sidebar": "Toggle sidebar"
}
Thats my unit T5.3.19
ANDROID 8.1?
Meaby my google services are in wrong version did someone solved that before? plz help me im strugglinggggg
Install this Google play services.
Google Play services 21.30.13 (040408-388521533) (040408) APK Download by Google LLC - APKMirror
Google Play services 21.30.13 (040408-388521533) (040408) APK Download by Google LLC - APKMirror Free and safe Android APK downloads
www.apkmirror.com
Click on the downloaded file.
Enable install apps from unknown sources.
Install the app.
Still the same. :/ meaby my Google play is in wrong version.
Should I do factory reset first and install these Google services after?
In this case that is advised then
I did factory reset and installed these Google services. When I'm trying to log in it's crashing agian
Is there any software updates?
I'm not sure. I didn't install any updates etc. I didn't install any updates
Well I don't know the problem then
Bump, plz help
anybody?
Well can you elaborate how exactly does it crash? Just gone back to the last page with a flash when trying to log in?
Its crashing all the time, every 5s I have error on the screen. I took some more pictures from settings, meaby thats will help.
Set it back to factory settings, set up an internet connection, set up your google account and don´t do anything else than start the play store and wait for updating your system. the current version will be installed automatically, together with updates of your existing apps.
Don´t install any side loaded version.
I have the same problem. I can't even enter the username because the window disappears after a while. There is also an error when you try to log in via the browser. I tried connect wifi/mobile, remove the sim card, clear the cache, data, various versions of play services, even unpacked the apk files from the opengapps package and installed whatever I could, still without success. I would like to share logcat, but I have no idea how to connect to a computer via adb.
Your browser is not able to display this video.
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@up
Now i have the same. Stuck on log in loading and reatart after
maciej03 said:
I have the same problem. I can't even enter the username because the window disappears after a while. There is also an error when you try to log in via the browser. I tried connect wifi/mobile, remove the sim card, clear the cache, data, various versions of play services, even unpacked the apk files from the opengapps package and installed whatever I could, still without success. I would like to share logcat, but I have no idea how to connect to a computer via adb.View attachment 5530559View attachment 5530563View attachment 5530565View attachment 5530567
Click to expand...
Click to collapse
Let me know if u will find out how to fix it plzzz
At the moment I have little progress. I was able to get an adb connection via cable. (There are three dots in developer options and you need to change usb mode). I granted the logcat application privileges, but I don't know what to look for. With the "error" and "google" filters I have failed to find provider info for com.google.android.setupwizard.partner.
BUMP
Try the latest version of Google play services on apkmirror.com again
There is a lot of versions to download, with one should I chose?

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