Black scrren of death - Samsung Galaxy S7 Edge Questions and Answers

Hi there,
me step-dad gave me his S7 Edge for repairing.
The problem is the following(as far as i understand)
The phone is totally stock, he made the stock update
This failed many times at ~80%
He asked for warranty repair(one year old) but the seller told him, that it is impossible because the glas pannel has a little crack which must be repaired(~200€) first which seems bull**** to me.
Now phone does not even respond.
I tried forced reboot and tried to get to bootloader and recovery with no luck and no sign of life
The phone does not seem to charge at all, no charging light(is there a led indicator?) and no screen responce
I took it with me and the original charger consumes only 1.6 watts with the phone connected which is ~7 mA
i will try to charge it for the next twelf hours and hope it is just a safety mechanism for undervolted devices
are there any advices what to do next if the device still does not charge nor show any sign of life?

11 hours later still no lifesign. powerusage of the charger is still at 7 mA. Who the hell thought it was a good idea to seal smartphones make it impossible to remove the battery? in old time if the battery was to low you just had to give a defibrilation with a 9v battery for a few seconds and most of the time it came back to life....
Anyone has an idea?

Does your pc recognize your phone as a device?

Sadly not. That would be too easy. It is totally powered off i think, the usb port does not show any powerdrain too, like the wall connector.
I think that the battery is undervolted because of the frozen update.
I know from old mobile phone that the charging process needs a minimal voltage

Related

Major Problems....I think....

I went on holiday recently, leaving my Wizard (02 Mini S) at home but I forgot to put it on charge. Now I have returned the phone is dead and will do nothing. Left it on charge (no charge light showed mind you but charger was plugged in and switched on) but still no signs of life. Any ideas please people?
maybe a minor problem -- dead battery?
Li-on battery doesn't like full flat. Chances are, you probably left it when the battery is low, and once you came back, it went to the 'bottomless pit'.
Anyway, there is a way to jump start it, by using a higher voltage source and spark it then charge it as normal. I dont remember the voltage use ,but you can have a search around here. Usually with people flashing their ROM, failed, left the phone around, and battery went dead.
heard of this happening with pocket pcs and phones alike when both backup and main battery are depleted.
Apparently one fix is to take battery out leave for a while (an hour maybe) and then put back in and put it straight on charge.
if that doesnt work you could try seeing if you get any resonse when plugged into your pc with the usb.
It could always be zecoj says a dead battery.
I have this exact problem with my old ipaq but just havent got around to buying a new battery yet as the battery out trick didnt work.
Hope you get it running again quicky.
hanmin said:
Li-on battery doesn't like full flat. Chances are, you probably left it when the battery is low, and once you came back, it went to the 'bottomless pit'.
Anyway, there is a way to jump start it, by using a higher voltage source and spark it then charge it as normal. I dont remember the voltage use ,but you can have a search around here. Usually with people flashing their ROM, failed, left the phone around, and battery went dead.
Click to expand...
Click to collapse
found out about this one on my travels looking for a fix for my ipaq. lots of guides suggested stripping cables from a usb cable but im not all that happy doing that myself!
I cant see it being the battery, phone is only 11 months old for a start and it held its charge no prob before I went away. I have tried plugging it into the Pc and wall, no dice. Will try car charger cradle later and as we speak battery is out of phone for one hour as suggested so will see how that goes. Damn these so called 'smart' phones that cant even tell when the charger is plugged back in lol. Not so smart after all eh! No smart remarks about me not being smart enough to charge it while on hols either!!!!!
iirc its because they need a little charge in able to charge which is silly really. And allthough the battery is only 11 months old and would otherwise work fine ive heard of them breaking because of being left to run out.
woo-hoo!!!!! Car cradle attached to a battery charger on boost and bosh!! In there like swim wear!!! I have breathed life back into her again!!! Cheers guys, up and running!!! Sweet as. Yes, Im a bit happy.

CHARGING ISSUE - shouldi be worried?

I bought a second hand HD2, however it arrived with a third-party chinese battery. I contacted the seller who apologised and said that battery was a replacement because the original didn't hold a good charge, and he would send the original through the post. The battery however was fully charged so I flashed all the neccessary files and installed NAND Android (my reason for buying it in the first place), however today - the same day it arrived - I noticed that the orange charge light was going off, usually when the phone screen went off. This necessitated plugging the USB lead back in again, and within sometimes less than a minute the same problem would occur. I have checked the battery prongs, reset the the phone, changed USB settings etc and the problem persists.
Just wondered of I should be worried...I am unable to find an identical problem to this on the forums so I'm assuming it's not a ROM issue. I am currently using the Desire port from DFT.
Would a cheap Chinese battery demonstrate this sort of problem?
The seller says he never had an issue of charging the phone.
My next resort is to flash Windows Mobile back on, but I'm at work and a bit anxious so was hoping for someone with some experience to reassure me!
All USB syncing etc works fine...it is literally just charging that's the issue.
Maybe it's your USB that's faulty. I had a faulty usb that would go on and off sometimes too. However I don't see why the battery would affect the LED light, as the battery has to be connected to the phone for it to stay on, and so the battery can't be losing it's connection with the phone randomly, so it's either your usb cord, or the port.
Word of advice, don't let your phone lose power cuz of the faulty charging. I assume you know that MAGLDR doesn't let you charge the phone while off, so a dead battery in our case, is a dead phone. Happened to me once cuz of my usb, luckily there was still a small amount of charge left after i took the battery out and placed it back in.
It's definitely not the cable as I've used an official HTC charger with it which does exactly the same thing. I've also tried with a Samsung MicroUSB charger from my Galaxy S
Maybe it's the usb port then... That's the worst case scenario because you'd have to get the whole motherboard replaced...
However if in winmo you don't experience the problems, then it was just some software problems, so try a different radio and build, and see if they work.
Edit:
Or maybe it's the LED that's faulty. (never heard of such a situation but anything is possible) >.>
Does it still charge even if the LED is not orange/on?
Thing is though I can pretty much get it to stay charging if I don't let it lock and the screen go off? Could this still be a problem with the USB port? I'm getting worried now as I don't like the hassle of sending things back through eBay. I'm wondering if the seller bought a spare battery thinking it was just a battery problem and isn't telling the whole story. Foolishly I didn't test the device with Windows Mobile, I just went straight into flashing as I had put Android on my friend's HD2 the other day in exactly the same way...his is even an ex Virgin Mobile phone like this one. Needless to say, he is having no charging issues.
Dude dont worry , the problem is the battery ! i got two chinese battery ones and both cant charge with the phone, i have to use eksternal charger Dont worry the red and orange led flashes constantly when i try to charge it
Just buy a cheap charger from ebay , and buy a oem htc hd2 battery
Hi thanks for your reply. Mine doesn't flash red and orange though: the orange light comes on as normal and the phone reports it as charging, but after a while (seems to be when the phone goes to standby most of the time) the orange light turns off and the charging symbol disappears. If I unplug and replug again the light comes back on for a period. I've not tested thoroughly but I THINK it will stay charging when I leave the phone out of standby with the screen set to stay on for 30 minutes. I really HOPE it's a battery issue but it sounds slightly different to yours as mine does at least charge to a degree. I'm worried there's a blown capacitor somewhere on the logic board that's making the phone charge malfunction but obviously there's no way of testing until I get a new battery.
It concerns me that the seller said he had no charging problems...he must have been able to charge it somehow as the battery was full when it arrived...could I have burnt something out when flashing?!
Mine do charge to about 50 % and then it stops
Im 100 % sure its the battery becouse the battery has a circuitboard inside of it, and thats often messed up considering its made cheap in china . But test it with your friends hd2 original battery You can 2 see if the wet indicatior has been activated
the " white " paper next to the battery poles should be white and not pink, alltso where the skrewholes of the phone that should allso be white just to make sure your phone is not waterdamaget
I don't think flashing could have burnt something out. Overclocking and generating a lot of heat can burn something out though.
Didn't you receive the stock battery? Why not try it with that, and if the problem stilll persists then it might not be the battery. Either way, it will help you to test out the phone with a stock battery.
I tried it again after a few hours and it charged for a fair while before the light went off again.
I don't have the original battery as the seller has yet to mail it to me.
Does anyone else think it's worth me trying out a stock Windows Mobile ROM to see if it works? Might be that Android ROMs are less forgiving of cheap batteries with dodgy circuitry..
UPDATE
Ok so I've flashed Windows Mobile onto the device and wiped Magldr. The phone now alternates between a green and an amber light on the charging indicator. Looks like Windows Mobile won't charge it at all!
Does anyone know what this means?
I've checked for water damage in the areas mentioned and there is no sign.
Well your best bet is to send it in for repairs. But I'd suggest you test the phone out first with a stock battery.
Well I Only bought the phone yesterday so I certainly won't be paying for any repairs.
Got a replacement battery today - a genuine HTC one.
Plugged in, switched on....flashing between amber and green
I have a nagging suspicion this is going to be an eBay refund nightmare.
have you checked that the pins on the phone is not bendt? pins where battery poles connect to phone
problem solved? fingers crossed
OK so as a last resort I flashed radio 2.15 to the device. Seems that this has completely fixed the problem as without even restoring the phone is now charging properly. It seems that a corrupted radio flash had affected the charge somehow....at least I hope so.
The same problem has not come back again today at all.
Might be worth throwing this solution in a problems and solutions section as I haven't found any reference to it on the net and it might fix things for others panicking over their handsets.
That's nice.
Good for you, since it's a hassle to deal with sending back the device and shizz like that.
was just searching is anyone had a similar problem like me. to the OP yours sounds like my problem.
Had these fake OEM batteries for a while now. Until recently they have been charging ang turning off in 1 1/2 minutes. put a genuine OEM battery in and the problem is gone.
My solution was OEM can charge thru phone but fakes cant, use fakes as backup and charge it thru a desktop charger. goodluck

Andida Battery killed my phone -help?

Hi All,
I bought a replacement battery for my SG2 for longer battery life from M0bilefun, I inserted the new battery into the phone and left it to charge as their was no power but i got this grey battery icon come up every 10-20sec with a circle in the middle, thought it needed a full charge so i left it over night on charge but still the battery has no power, so thinking it must be a bad batch or something i have replaced it back with my genuine battery which I had around 70% charge left and now the exact same issue, the phone refuses to start and this stupid grey icon and that's all i get
the charger is plugged into the mains on a Belkin Pro AV surge protector extension cable.
any help or advice would be appreciated?
PS: reading the battery packaging it only comes with 6 month warranty which cannot be good otherwise it would have come with longer warranty - i wish i had known that.
a5ian300zx
Forgot to mention that I have tried doing a Hard Reset (power+volume down + home button) but nothing happens at all.
also i have the latest version of CriskeloRom v14 installed
a5ian300zx
this is weird hot swapping the batteries around with the Andida and samsung it seem to work now with the andida battery, I will give it a full charge and see how it goes.
a5ian300zx
Please tell us how you fix it, for those people having the same issue
Hi,
I just swapped the battery over to the samsung one and then back to the Andida and seems to have resolved itself, but the battery life seems to decrease quite fast i fully charged it at 10am today and im one 55% with only one 5 min call made to day at 3g/data off, wifi on. and i used the wifi for around 20min.
but i will see in the next week or so, to let it wear in after few charges.
a5ian300zx
Dear a5ian300zx, my phone diad and it did not worked at all after installing Andida Battery 2000mAh. Ckeckout my new thread
http://forum.xda-developers.com/showthread.php?p=17076763
I took my phone to Samsung Service Center. The technician told me that the battery sensor indicator chip is damaged in the main-board and need to be replaced.
you might have the same problem. **** Andida Company, we have to sue them for dmanging our SGS2

[Q] Nexus 4 bricked? Tried everything.

12.
Not everything my friend
Just charge the battery for some HOURS or over the night. All the described symptoms indicate a low battery to me.
cheers
UPDATE:
Just managed to unlock a bootloader in that short period of time i can get to fastboot. But still no change, phone wont stay in fastboot.
greg17477 said:
Not everything my friend
Just charge the battery for some HOURS or over the night. All the described symptoms indicate a low battery to me.
cheers
Click to expand...
Click to collapse
Well, i actaully tried to leave it plugged over night. But i think it stops charging right after the red light dissapears, which happens after 15mins or so after plugging. Btw, i mentioned earlier that battery shows 3.7V when measured with multimeter, so the battery doesn't seem to be the culprit... or does it...?
12
your battery is drained below safe line....to 0%. They warn you NOT to update it with less than 60% battery FOR A REASON!!
Friends case she managed to charge ger asus 7 memopad with non-removable bat to 60% after 8 HOURS, because of a bloatware wakelock drainage to 0% after a factory reset....
If that doesn't work you have to either recharge the battery manually (something like car batteries, you have to unsolder the battery connector because the battery doesnt have 2 gold squares that touch the gold pins like the removable ones, or get a new battery.
Li-Po batteries should never be discharged to 0%, and can make problems if they are not removable (Nexus 4)
Mashed_Potatoes said:
your battery is drained below safe line....to 0%. They warn you NOT to update it with less than 60% battery FOR A REASON!!
Friends case she managed to charge ger asus 7 memopad with non-removable bat to 60% after 8 HOURS, because of a bloatware wakelock drainage to 0% after a factory reset....
If that doesn't work you have to either recharge the battery manually (something like car batteries, you have to unsolder the battery connector because the battery doesnt have 2 gold squares that touch the gold pins like the removable ones, or get a new battery.
Li-Po batteries should never be discharged to 0%, and can make problems if they are not removable (Nexus 4)
Click to expand...
Click to collapse
I did manage to charge it manually with two small wires and an old Nokia charger, when checking battery with multimeter after a few minutes of charging seems to increase voltage. But i guess if the chip on battery is fried there is nothing more i can do.
I will try to leave the phone on charger all night once again, see if that makes a difference, and update if anything changes.
take off the back, disconnect the battery connector wire and connect it again, put it on charger and see if things change
UPDATE:
Leaving it to charge overnight didn't have any effect. Any other suggestions than changing a battery?
Nah, sorry, but i am out of ideas. You basically tried it all :/
Darkis said:
I know there is a lot of threads about bricked N4's, and i can assure you that I have viewed each and every one of them, but i still can't resolve my broblem.
This whole brick situation happened after trying to update to Android 4.3 OTA update, the phone didn't complete the process and turned off, where red light of death happened.
So the scenario goes like this:
If i hold POWER button for ~30s when phone is off charger i only get a Google logo for 2 sec, and phone instantly restarts
Holding PWR+VOL-DOWN buttons when phone is off charger doesn't do anything
Plugging phone to charge (socket or PC) results in solid red light
Holding PWR+VOL-DOWN or PWR+VOL-DOWN+VOL-UP for ~15s makes the red light blink at a steady rate
While continuing to hold the respective buttons and pluging the charger off, and on again gets me to bootloader or download mode (depending on button combo) for ~2s and phone restarts.
I tried removing and inserting the battery 3 times. One time i got blinking red light when plugged the charger in. Second time i got solid red light and third time got solid red light again
I tried charging the battery directly for 15 minutes with old Nokia charger, and it resulted in something different(when i assembled the phone and tried to turn it on with PWR+VOL-DOWN buttons when charger was plugged off, i got to bootloader for 2seconds before phone restarted, i tried to boot second time and the same thing happened, but when i tried it third time i got nothing, just like before) so this was the first time i got into bootloader while not charging a phone.
*My PC seems to pick up the phone for a brief moment when it is in bootloader and starts installing the drivers. Drivers gets installed when i'm in download mode for that brief moment too.
**Phone doesn't get to the white or red battery icon while plugged to charge.
***Solid red light dissapears after charging for ~10mins, but phone won't do anything.
****When measured with a multimeter battery shows 3.7V
I hope someone will be able to help me with this, as it is frustrating as f*ck. I don't have a working warranty, so fixing the N4 isn't an option, and where i live phone repair prices are over the roof (ex. motherboard change for N4 costs ~270$ ).
Click to expand...
Click to collapse
I had the same problem. Kept it on the charger for a whole day and still only the Red Light.
Took it to a local shop and they said there is a short circuit in the antenna
Took it to the LG Service center and they said my motherboard is gone.
Both were costing a bomb to repair and still there was no guarantee.
IMHO, get a new phone.
Sorry
Have you tried charging it with a wireless charging pad? I got mine to boot after I did that. Your battery is drained and it doesn't have enough juice to charge itself.
12
Don't fall for the motherboard dead trick. Just a way to steal your money.... change the battery and never let it go to 1%
12

[Q] Phone wont charge Help

Hi there Guys I have an find 5 and it wont charge or sometimes it wont even turn on.
The phone boots up and it will display that it has 4% battery then this will go up to 5% or even 6% but then it starts dropping back to 0%.
At the moment I am unable to use the phone as it just jumps back to zero and turns off if I unplug the phone.
Here is what I have done so far:
Use a different charger and cable
Charge with pc
Keep the phone off and charge for 1-2 hours non stop
Turn the phone on and charge for a few hours
What do you guys suggest I do. I have a useless phone atm.
Thanks in advance.
TheKendal said:
Hi there Guys I have an find 5 and it wont charge or sometimes it wont even turn on.
The phone boots up and it will display that it has 4% battery then this will go up to 5% or even 6% but then it starts dropping back to 0%.
At the moment I am unable to use the phone as it just jumps back to zero and turns off if I unplug the phone.
Here is what I have done so far:
Use a different charger and cable
Charge with pc
Keep the phone off and charge for 1-2 hours non stop
Turn the phone on and charge for a few hours
What do you guys suggest I do. I have a useless phone atm.
Thanks in advance.
Click to expand...
Click to collapse
Looks like faulty battery management or a faulty battery. I would contact OPPO for advice what to do. Just contact them and give all the information you provided here. It could maybe be a rom issue but i think that's unlikely. Try reflashing a rom but make sure the phone is connected to power during flashing, because a powerloss would be bad. Just ask them if you should try to reflash the rom or if you should just send ik back to them. My experience with Oppo's warrenty is really good I sent it back to HK and got a new one before mine arrived + a refund for the shipping costs. Good luck.
I had the same thing, problem was that my phone just completely refused to charge like at all. I was freaking out because of it, since I saw that many people were having problems with the USB connector on the Find 7a. I was just hoping and praying it was not the same with my phone. Then I was at school, forgot my charger and asked my friend, who had a Sony Xperia Z3 phone, who borrow me his charger. And all of a sudden my phone started charging.
It appears that the standard charger included in the package is quite vulnerable to excessive charging. Eventually the connector will get loose and won't be able to charge the phone. I would suggest you to use a different charger for a change, also...in case you already use a different charger, make sure it has the same amps throughput as the original Oppo charger does, if it is too low it has troubles charging as well since the throughput is lower that the phone uses to charge and keep the phone running. Have you tried to charge the phone already completely turned off?

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