[A5 2016] Phone microphone stops working completely when I plug in my headphones - Galaxy A3, A5, A7, A8, A9 Q&A, Help & Troubleshoot

Hey everyone! As the title says I'm having a problem with plugging in my headset and the microphone.
To be more specific, any time I plug in my headphones (Samsung original that I've gotten with the phone), the phone stops hearing my voice both from the headset and from the normal one. If I unplug the headset the microphone still won't work and in order to fix it I have to perform a reboot
I'm running Android 7.0 stock and not rooted. I do have Tasker installed but I did try a factory reset to check if any app was causing the issue and it still had the same problem
Did anyone encounter the same problem? Any idea? Thanks in advance

When you remove the headphones does the sound switch automatically to the phone speaker?
If it happens on stock ROM after a full reset there's probably a problem with the headphone plug in your phone. Try to clean it gently but it will probably need to be replaced.
Does the microphone on your headphones work on other smartphones?

Hey thanks for the answer!
I must admit I kinda forgot about this post but I did find out the problem.
I'll type it in case somebody else searches for the same issue in the future.
It was just the headphones. I tried my sisters' and they worked without a problem So I just went ahead and bought a new pair
Thanks for trying to help though much appreciated

Thanks for your post.
It's always nice to know what was wrong and this may help someone in the future.

Related

sound problem

Hey all
I have aproblem with my S100, every so often the sound fails, i get no sounds from programs, no speaker in convo, and no mic in convo. this can happen for as long as 10 hours and a soft reset or a hard reset do no solve the problem, i assume its a hardware problem, but just wanted to clarify.
If anyone has a solution, i would be grateful.
Oh and btw, i can have a convo on a headset, bluetooth and wired.
Dahquim
Strange thing is that both (input and output) fail. Even more strange then is that you have no problem with a headset.
At least you can still use it but I recommend sending it in.
i reckon whats happening is when u're plugging in your headset the switch is getting stuck & u're getting stuck in handsfree, if you twiddle your sylus around in the headset socket it should sort it. works for me. hope this helps
try tapping the device against your palm. it worked for "geoffsonic" and myself.
i had the similar problem what i dit to solve it was: a drop of contact fluid on the jack plug and putting the jack in and out (several times) intro the headset connection of the phone. Now i haven't got a problem with the headphone for 2 months

HELP! exec 'stuck' in headset mode cant hear calls

Hi,
My exec is stuck in headset mode, it appears to think the handsfree is still plugged in and will only use the headset mic and earpiece even if not plugged in. I've tried a soft reset to no avail and i really dont want to do a hard reset as i have no way of backing anything up at the moment.
Any suggestions?
thanks in advance
Brodie
This is a fault that goes all the way back to the original devices...
The way to fix it is to get your headset jack, and try various ways of quickly but forcefully unplugging it. Happened to me the other night and eventually I managed to force it to recognise the headset was removed and it came back out of the speaker.
Cheers
Ant
sorted now, not sure if it was unplugging or not but i made & recieved some calls and unplugged it and it works!
thanks for the speedy reply and solution.
cheers
Brodie
I also have this problem today....but I dropped my xda exec on the ground and then all the sound is gone.....only headset and bluetooth are worked....
I think I damage the phone somehow.......
But I will still use it...
Anton.Valleyman said:
This is a fault that goes all the way back to the original devices...
The way to fix it is to get your headset jack, and try various ways of quickly but forcefully unplugging it. Happened to me the other night and eventually I managed to force it to recognise the headset was removed and it came back out of the speaker.
Cheers
Ant
Click to expand...
Click to collapse
Thanx Anton. My XDA experienced the same problem and I was veeeeerrrrrry sad about it.
Then I came across your suggestion and, BINGO! It worked.
*Sorry for the duplicate post*
This just started happening on my JasJar today (system audio returned after poking the headset in/out a few times), after 11 months of use. Does this get worse over time? Should I bite the bullet and try to get Imate to repair it?
Please advise!
Damn it, I've got the same problem since yesterday
I can hear calls in handsfree mode (using the built-it handsfree mode) and with an earphone plugged in but not through the speaker besides the display.
Strangely, the internal mic works well (I mean, the called person can hear me). Is it the same problem you're talking about or has my speaker just collapsed? :?
.ox
EDIT: I've noticed that only the speaker above the display seems to be muted. The one on the backside of the display and the two speakers in the main body (when using handsfree mode) work. So I guess, the speaker's dead, isn't it?
2nd EDIT: After plugging a headphone in and out about 20 times and applying pressure on the display receiver it suddenly started to work again. I'm not sure what was causing this problem but even a hard reset didn't fix it so I guess it's a hardware (or firmware) related issue.
Same Problem
After working fine for months, with and without the earplug, my MDA Pro has started do the same thing--it's stuck in earplug mode. I've tried plugging/unplugging the earplug for about five times in a row--didn't help. Do I really have to do this 20 times? Jeez--I'm afraid of messing up something else. Could there be another solution? UPDATE: I just now tried plugging/unplugging 20 times--no help!
OK, the solution is the same as that for the loose USB port--send the MDA Pro to the fine folks at Pocket PC Techs and let them fix it. They replaced the earplug jack and got the unit to work perfectly with and without the earplugs. $75 plus shipping. They misplaced my stylus, but sent me a new one right away. I'm very happy with their service.
I've had this kind of problem with a Nokia 8310 which I've carried for three years. I believe it is a physical problem with the headphone socket which may be caused by lateral force on the jack while plugged in inside a pocket. Wiggling and unplugging the jack repeatedly makes the phone socket work properly. There is a small switch inside made out of a metal spring. All you need to do is wiggle it.
The phones which go silent after being dropped may be a different matter.

After unplug headset, sound is gone

Hi all,
maybe one of you can help me out here. But this happened to me a few times already and got it fixed by resetting the thing. But this time that doesnt even help.
I've got a mda vario. No special software atm xcept for .mobile contacts. The problem is that when i plug in the headset. The sound gets redirected to the headset instead of the normal speakers. Once i unplug the headset it seems to not want to redirect the sounds to the normal speakers again.
Better said, right now i can't even have a phoneconv without my headset because i dont hear anything. I hope one of may have a solution for this!
Thnx anyway!
I don't use headset and thus haven't had this problem but If I were you I would exchange it ASAP!
Good Luck; Lew
Seems like the same problem many people had with their Magician. In the magician, te contact that detects that the headset is in would often remain stuck on the headset profile due to dust in the plug-hole. Blowing in it a few times and wiggling the headphone plug in the hole would solve the problem. If it persists, better exchange it under warranty!
ok thnx for the information both!

Help! Big problems with all audio!

Hi
First post here so please excuse any ignorance.
O2 XDA Exec - standard Rom from O2 website.
Problem started a few hours ago after using the audio out for listening to music via mediaplayer.
My unit was working fine while playing, but later after it had been disconnceted from the stereo I noted that there were no tap sounds.
I first checked the audio settings, all normal the way I always have them.
Next I tried the reset button on the back of the unit, no help there.
I tried plugging in the headphones in and there is perfectly normal audio over the headphone but once removed nothing at all.
Getting more extreme I tried a rom update/fresh start, no luck there either.
Getting even more hardcore I downloaded the assembly/disassembly pdf from this forum to check if there was a physical fault with the 3.5mm audio port. I checked to make sure all the tabs were springing back after an audio jack was removed all seem fine (although at this point I lack a comparision).
Then for a test I rang my own phone from my land line and it seems to ring fine but there is nothing from the mic or either of the earpieces during a call.
I am fast running out of ideas and the last test really perplexed me.
I am almost certain that it is a case of one of the contacts inside the audio port not springing back and therefore cutting out the external audio, giving the device the impression that there is still a headset connected.
I don't want to poke around inside too much as I have so far been able to keep security tabs intact, just in case I need to send it off.
Anybody have any ideas on how to get around this? Is it possible that it is software and not hardware?
Please help as phone is a bit useless sans headset, which I don't really want to be permanetly tied to.
Thanks
Thom
keep plugging and unplugging the headset until it works or you get tired, if it works great, otherwise sent it in for repair.
Does nobody out there have a registry hack workaround for this problem?
When I receive calls its rings and any other sounds come through whilst the phone rings.
There must be a workaround here somewhere???
Had exactly the same problem. No sound but rings ok,
After the first time I plugged in the headphones, no sound. Its probably cause the headphone socket is so big in comparisson, that it gets dirty. Just spray some anti static cleaner on the headphone plug and keep plugging it in.
Worked perfectly for me!!
There is no registry hack because this is a hardware issue, not a software one.
The ringer will ring whether the earphones are plugged in or not, which is how you would expect a phone to function. The problem lies with the connectors in the headphone jack socket not recognising the headphones are unplugged. Resetting and even dare I say a hard reset will not sort it as the issue is not software related.
This has also been covered several times on the forum. The only way (short of taking the thing apart) is to keep plugging / unplugging the headphones until the sound reappears.
Cheers
Ant
This just started happening on my JasJar today (system audio returned after poking the headset in/out a few times), after 11 months of use. Does this get worse over time? Should I bite the bullet and try to get Imate to repair it?
Please advise!

QTEK 9000 Sound error, headphone jack connect/disconnect doesn't help!

Hi!
I have a strange problem, even the service was not able to fix it. (They told me they want to change the motherboard. I'm not sure, they know this device very well.)
Sometimes, the audio goes away. Only the phone speaker is working, but no microphone, no pda speakers. If I connect the headset it does not have even any sound. The only sound is a very quiet click, instead of normal sounds.
I tried hard reset, soft reset, it doesn't help. I tried the headphone connect-disconnect trick, it doesn't seems to help.
Sometimes, for the 2nd or 3rd battery removal-inserting process the audio comes back, but it is not reliable. Does anybody have some solution?
I am thinking about some broken reset circuit, or a freezing sound chip... But these are only ideas...
I think I'm going to cry...
Peter
i had a similar problem in the past which went away and now is back again!!!. The first time i simply fiddled with the earphone socket. Now i hear sound ONLY through the wired ear plugs and nothing more. All sounds and notifications via the in-built external speakers have failed and i have tried a hard and soft reset without success. any help would be appreciated!
Yes, it sounds like a hardware problem, are you trying with a new rom?

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