I just bought this phone from the US, and I'm using it in Canada. No OTA updates? - Moto G5 Plus Questions & Answers

This is what my phone screen looks like: https://imgur.com/a/zCrgP

Have you tried it to update it with a SIM installed?

No I haven't but it's connected to wifi. Once I get a sim, I'll try

Me too, but I am in the USA. I have the exact same verions. I'm just setting up my new XT1687 and when I check for updates, it says your devices software is up to date. I haven't put a SIM in yet because I am trying to get it completely set up before starting to use it. But I thought that you didn't need a SIM card to get android updates.

Hey john, the second I put a sim card in I got updates LOL. Since when do you need to put a sim in to get updates WTF?

Manual flash updated firmware?
you dont need to root or anything for that fyi.

JesusWazBlack said:
Hey john, the second I put a sim card in I got updates LOL. Since when do you need to put a sim in to get updates WTF?
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Seems the norm with Moto recently... Especially with US Retail models.

Related

SIM issue ?

Long of it: G1 wouldn't recognize -any- SIM card, tmobile or other. Tonight, popped a tmobile sim in, and it recognized it. Flashed an older JF rom and the phone worked fine on WIFI/Tmo. THis phone was unlocked 2 months or so ago.
Now, it says "Your SIM does not allow blah blah blah" when i try to use my att sim in the phone. I'm very certain about the unlock being proper.
I don't belive the SIM card was ever locked in any way, so the error seems odd, and the SIM card in question (ATT) works fine on my other two g1's.
Any ideas ?
ohgood said:
THis phone was unlocked 2 months or so ago.
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so are u saying that you've inserted a different SIM card and the phone registered fine with a different carrier at that time ?
ohgood said:
I don't belive the SIM card was ever locked in any way, so the error seems odd, and the SIM card in question (ATT) works fine on my other two g1's.
Any ideas ?
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the sim itself isnt the lock issue - its the phones IMEI thats locked (or not)
try a replacement SIM from ATT???

[Q] [HD2] Antenna exclamation mark and 'SIM card is missing' issues

Hello all, I bought a used HD2 off CL (USA), hoping to unlock it (if locked) and use it with my ATT prepaid sim.
Outwardly, the phone looks fine and everything about it works quite nicely, EXCEPT that when I insert my SIM card and start the phone, it shows me an exclamation mark on the antenna icon. When I disable all wireless connections and then re-enable it, the icon now changes to the SIM card icon with an 'x' next to it, and I am shown a screen with a keypad and the following message: 'The SIM card is missing. You can still make emergency calls if your service provider supports it.'
Thinking it was a ROM issue, I successfully loaded the latest ROM from [showthread.php?t=789506] but it did not resolve the issue. There is no issue with the SIM because it works nicely with my AT&T Samsung a607. There are no signal strength issues either.
Please help!
Can someone please provide some insight on my situation? I hope I haven't posted in the wrong forum; if so, mods may move it to the appropriate place.
Any advice on diagnosing the issue will be appreciated; I don't even know why the phone is acting the way it is. Many thanks!
Wait a moment, so your device isnt already SIM unlocked? Sounds to me like you need to go ahead and get an unlock code for it, then navigate to the \Windows folder and hit up the program called "simlock.exe" and input your unlock code, then try your ATT SIM again.
Thanks much for the reply. Other phones usually prompt for a SIM unlock code by themselves... why doesn't this one?
Running simlock.exe from Windows does give me the message "Network is locked, please input unlock code". Before I buy the code, I want to make sure that there's nothing physically wrong with the phone. It should give me at least *some* sign that my SIM is being recognized, but rejected due to network-locking, no?
Thanks again!
See thats the thing. With a foreign SIM card in the device, IF LOCKED, simlock.exe should run automatically on startup and ask for the code....so honestly I do not know if your device is messed up somehow, or if its just being wonky for the sake of being wonky. Perhaps you might want to flash a new Radio ROM and see if it then recognizes your SIM. BE SURE to NOT flash one with .51 in its name.
Thanks again. Can you point to a thread with detailed instructions for flashing a new radio ROM for my device? I found many threads while searching and I am confused. I don't want to choose the wrong instructions and brick this device; I haven't done anything of this sort before.
Look at the top of these forums for a stickie by Snarksneeze that will teach you everything you need to know.
Hi again... I don't have a spare 8GB MicroSD card lying around. Is there any way I can do this flashing over USB? I did read that there's a risk associated with flashing over USB (cable yanks, power loss, etc.) but I did flash the newest ROM without any issue, and hopefully I can do the same for the new Radio ROM.
The Radio version shown in the 'About Phone' section is 2.14.50.04, btw.
You can use your 16GB that came with the phone, or any other one for that matter. That requirement is more of a recomendation really. I have flashed with my stock 16GB many times. And yes, you can do it via USB aswell.
OK, so I have more information about the problem. I got the phone unlocked (I heartily recommend 'fastunlocker' on eBay) thinking that it would solve the issue... but it didn't. But, on a lark, I tried my friend's post-paid T-Mobile SIM in the HD2 and it worked! My AT&T pre-paid SIM does not... can this be a problem? The damn thing works nicely in other (unlocked) phones.
Is anyone else successfully using a AT&T GoPhone (prepaid) SIM on a TMOUS HTC HD2?
It may very well be the problem then. I have heard that some phones are incompatible with pre-paid SIMs.
God, that would suck donkeyballs. Can someone confirm that an unlocked TMOUS HD2 does not work with AT&T GoPhone prepaid SIMs?
had this same exact issue and realized that one of the pins in the sim card reader was stuck in the down position. I poked it with a small screwdriver and it popped back into place. works like a charm now.
Thanks for the reply. Are you sure this is the issue? As I mentioned in a previous post in this thread, my friend's T-Mobile SIM works nicely with the phone.
EDIT: Also, are you using it with an AT&T GoPhone SIM?
Bump... anyone?
Final bump: maybe I am SOL. :'(
Is anyone successfully using a TMOUS HD2 with an AT&T Prepaid (GoPhone) SIM?
Give it some time. Sometimes threads at XDA stay dormant for months and then suddenly BAM! a breakthrough happens.
I would say its your sim. How old is it?
I had the exact same problem. I bought a HD2 off cl and put my sim in and got the no sim message and exclamation point. I was using a sim from the voicesteam days but guess what it worked just fine in the Nexus one I had just gotten so I figured it had to be the phone. I finally used a friends sim and it worked fine. So I would turn the phone off in settings then slip his sim out with the battery still in and put my sim in and turn the phone back on. Guess what, it would work for about 10 min then it would suddenly go back to no sim message. So I went and got a new sim from T-Mobile and walla works like a charm. So try what I did and if you end up with the same problem try a new sim from AT&T. I don't know what is different about the HD2 but there something about the older sims that it doesn't like.
Hope that helps!
Hey... thanks for ther reply! My SIM is brand new (about two weeks old). I will however go to the AT&T store and get it replaced to see if it fixes the problem. Thanks again, I appreciate it.
Dear look my problem...
ashasaur said:
Wait a moment, so your device isnt already SIM unlocked? Sounds to me like you need to go ahead and get an unlock code for it, then navigate to the \Windows folder and hit up the program called "simlock.exe" and input your unlock code, then try your ATT SIM again.
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I have a HTC HD2 working excellent with my card. Some day i received message : card is missing ....like you.
But restarting 2-3 times all ok. In a week the same problem again here.
Now i cant make a call. The same card in another hd2 works good. Any other card in MINE phone is missing...
Please help me.
Many thanks
[email protected]

[Q] International travel questions

Hey guys,
I tried searching on the topic but I'm hoping for more information specific to this phone.
I'm traveling to Germany in September. This will be my first time out of the country. I just called Sprint and requested for the phone to be unlocked for international travel. Since I've had the GS4 less than 90 days, I'm told this process will take a few days.
My questions are:
Now that my phone is unlocked, I can use international/locally bought micro-SIM cards, correct?
If I use these SIMs, will I still be subject to Sprint's high usage billing or will it operate entirely independently of Sprint's service?
If I flash a ROM, should I stick to the TW-based variants to ensure international capability? Or is it safer to leave the phone entirely stock until my trip is over?
If you have any tips and tricks for traveling (best SIM card, how to save money, the ROM you used while traveling, best apps for using minimal data, etc.) please do so! I appreciate your advice, everybody.
Thanks
-Tory
Edit:
D'oh! Thought I was in the Q&A forum. Mods, please move.
-Tory
mynameistory said:
Edit:
D'oh! Thought I was in the Q&A forum. Mods, please move.
-Tory
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If you lucky and your unlocking will go through without issues that some of us here are having then you should be able to use any non-US sim cards while outside the US. You will be subject to those carriers charges only. Just don't forget to turn off CDMA roaming and switch the phone to GMS/UMTS mode.
I cannot comment on the ROMs though.
I'm currently delpoyed with the military. Had my gs4 remotely unlocked and I now use a rebelphone sim card for my local area. Just turn your phone to gsm and I turn off data because its not included in my rebel phone package. Should be all good to go once u get that done.
Oh and I use blue kabans ROM
Sent from my SPH-L720 using xda app-developers app
Please read forum rules before posting
Questions and help issues go in Q&A and Help section
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator
Possible to use US sim?
obender said:
If you lucky and your unlocking will go through without issues that some of us here are having then you should be able to use any non-US sim cards while outside the US. You will be subject to those carriers charges only. Just don't forget to turn off CDMA roaming and switch the phone to GMS/UMTS mode.
I cannot comment on the ROMs though.
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Is it possible to use a US sim card from another carrier in the US to check that the phone has successfully been unlocked before traveling? Sprint's told me that they unlocked my phone, but I want to be absolutely sure before I step on a plane in two weeks. I also have an update procedure to unlock the phone - I'd like to do that here in the US before I leave so that if there's any problem, I can work them in advance.
Thanks for moving Kenny!
Kate, from what I've been reading, under no circumstances will Sprint allow the phone to connect to a US GSM network using a T-Mobile or AT&T SIM card. I think this is analogous to "unlocking" the phone from its carrier, which carriers do not tolerate.
Buck, I will look at rebel phone among others. It seems data will be expensive, no matter what SIM card I choose. I expect things like Facebook updates and photo uploads should wait until I connect to wireless at hostels or my friend's place.
kate98 said:
Is it possible to use a US sim card from another carrier in the US to check that the phone has successfully been unlocked before traveling? Sprint's told me that they unlocked my phone, but I want to be absolutely sure before I step on a plane in two weeks. I also have an update procedure to unlock the phone - I'd like to do that here in the US before I leave so that if there's any problem, I can work them in advance.
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I'm in the same boat as you are, from what I could gather from forums and Sprint itself, the answer is NO, you cannot verify that you phone was unlock while here in the US with _ANY_ SIM card.
obender said:
I'm in the same boat as you are, from what I could gather from forums and Sprint itself, the answer is NO, you cannot verify that you phone was unlock while here in the US with _ANY_ SIM card.
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Hey obender, when you use international SIM cards, you lose your phone number for one they provide, correct?
mynameistory said:
Hey obender, when you use international SIM cards, you lose your phone number for one they provide, correct?
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Yes, that's correct.
And does the phone need to be rooted? It sounds like maybe not for voice, probably for data? I will want both when we go to Spain in a few months. I don't have the phone yet but plan to pick one up this week - love my S3 but I can't use it internationally, and I don't think I can go back to my Photon for the trip.
RhinoDoc said:
And does the phone need to be rooted? It sounds like maybe not for voice, probably for data? I will want both when we go to Spain in a few months. I don't have the phone yet but plan to pick one up this week - love my S3 but I can't use it internationally, and I don't think I can go back to my Photon for the trip.
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People report issues with data but according to sprint once it is unlocked it should work just fine both gsm voice and data, no rooting should be needed.
You can verify your UICC(sim) slot is unlocked by sticking in any "non-Sprint" sim card... if you get an error saying "Invalid Sim" then it's not unlocked... if you see no error.. you are probably unlocked. You can further verify this by going into About Device > Status and seeing if it's reading the ICCID of your new sim card.
You can test this with domestic sims too(ATT/Tmo etc).. though you will not get service due to Samsung blocking them. But yes.. the phone will read the ATT/Tmo ICCID if unlocked.
autoprime said:
You can verify your UICC(sim) slot is unlocked by sticking in any "non-Sprint" sim card... if you get an error saying "Invalid Sim" then it's not unlocked... if you see no error.. you are probably unlocked. You can further verify this by going into About Device > Status and seeing if it's reading the ICCID of your new sim card.
You can test this with domestic sims too(ATT/Tmo etc).. though you will not get service due to Samsung blocking them. But yes.. the phone will read the ATT/Tmo ICCID if unlocked.
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According to sprint what you just said is not true. It should show "invalid SIM" all the time while you are in US no matter if you unlocked or not.
obender said:
According to sprint what you just said is not true. It should show "invalid SIM" all the time while you are in US no matter if you unlocked or not.
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Hi,
I got my sprint s4 unlocked by sprint for international use. I've got a europe orange sim, and when I put it in the phone, I don't get any error msg. (BTW, when I leave the phone without any sim card, it shows some small icon on top saying I'm missing a sim, also it won't let me go into network settings..) is it how it's suppose to be when Sprint unlock the phone for 3rd party sim (international) card? meaning If the phone was "unlocked" i would have get some error msg. saying the device "Can't access" the sim card etc.?
Thanks!
wolf1_o said:
Hi,
I got my sprint s4 unlocked by sprint for international use. I've got a europe orange sim, and when I put it in the phone, I don't get any error msg. (BTW, when I leave the phone without any sim card, it shows some small icon on top saying I'm missing a sim, also it won't let me go into network settings..) is it how it's suppose to be when Sprint unlock the phone for 3rd party sim (international) card? meaning If the phone was "unlocked" i would have get some error msg. saying the device "Can't access" the sim card etc.?
Thanks!
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The error message would be the same small icon but it would just say "Invalid SIM", but this is just on my phone that was supposedly unlocked by Sprint, I cannot confirm that it actually works with non US SIM card since I haven't had a chance yet to travel outside the US. Your phone can be unlocked as well or not, you, unfortunately, have no way of telling this until you travel outside the US and try it.
obender said:
The error message would be the same small icon but it would just say "Invalid SIM", but this is just on my phone that was supposedly unlocked by Sprint, I cannot confirm that it actually works with non US SIM card since I haven't had a chance yet to travel outside the US. Your phone can be unlocked as well or not, you, unfortunately, have no way of telling this until you travel outside the US and try it.
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Alright, If it says invalid sim after you put international card in it's definitely not unlocked. Me and me friend got the phone on the same day and called sprint about 100 time to get the phones working. After sprint told me and my buddy that phones are unlocked, we put it German sim card in and it said invalid sim, but sprint said it will change when you go to Germany. So i didn't believe them and called them another 100 times till about mid June I talked to some supervisor and she said that phone is unlocked. So I put it my German sim back in and it sent me an SMS about the rates of that German service in USA. After that my friend called those assholes another 100 times and they assured him that it will definitely work even though it says invalid SIM. Long story shor... we get there and he is screwed for 3 weeks. Even more so, he was willing to pay $10 per minute to roam in Germany with Sprint... NO SIGNAL ANYWHERE... AND my data did not work with different sim card. only calls and sms. Later i found out that it could be fixed by going to a local branch and downloading something but it was too late. SO Sprint sucks.
Here's the email I got upon requesting the unlock:
Hello Torrance,
This email is intended to confirm that Sprint has successfully processed the unlock request for your Samsung Galaxy s4 Device.* In order for the unlock to be completed, the device has to be connected to the CDMA Network or Wi-Fi connection for the update to finalize.
*Once the update has been completed, please follow the steps below to unlock the device after you have the third party SIM:
*Turn off device > Insert 3rd party SIM > go to Settings > More (tab) > System Update > UICC unlock.* You will receive the update and it should change to GSM Mode.* *
*Phone number: XXX-XXX-XXXX
*If you have any additional questions comments or concerns please contact Sprint World Wide care 24/7 at 888-226-7212
*Thank you,
Ayesha J.
Sprint eCare
tarasator said:
Alright, If it says invalid sim after you put international card in it's definitely not unlocked. Me and me friend got the phone on the same day and called sprint about 100 time to get the phones working. After sprint told me and my buddy that phones are unlocked, we put it German sim card in and it said invalid sim, but sprint said it will change when you go to Germany. So i didn't believe them and called them another 100 times till about mid June I talked to some supervisor and she said that phone is unlocked. So I put it my German sim back in and it sent me an SMS about the rates of that German service in USA. After that my friend called those assholes another 100 times and they assured him that it will definitely work even though it says invalid SIM. Long story shor... we get there and he is screwed for 3 weeks. Even more so, he was willing to pay $10 per minute to roam in Germany with Sprint... NO SIGNAL ANYWHERE... AND my data did not work with different sim card. only calls and sms. Later i found out that it could be fixed by going to a local branch and downloading something but it was too late. SO Sprint sucks.
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What version of the firmware are you running, is it the latest OTA MF9?
---------- Post added at 02:39 AM ---------- Previous post was at 02:29 AM ----------
tarasator said:
Later i found out that it could be fixed by going to a local branch and downloading something but it was too late. SO Sprint sucks.
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Could you be more specific?
obender said:
According to sprint what you just said is not true. It should show "invalid SIM" all the time while you are in US no matter if you unlocked or not.
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Click to collapse
Sprint doesnt know what theyre talking about half the time. that is incorrect info.
no matter what sim you put in... if its PROPERLY unlocked... then you wont see a "invalid sim error". even att/tmobile.
if you put a sim in and it says "invalid sim" then the OTA sim unlock was not properly done and despite saying unlocked in sprints system.. it's really not.
I have both a sprint gs4 and sprint htc one. it's exactly the same on both.

Question about carrier updates

I was wondering if I would get the recent update because I am using a At&t S8+ on Cricket. I did some searching and a lot of people have said that I should still receive the update even though I am using a Cricket sim card, while some say I won't unless I have a active At&t sim card in it. If that is the case I should be able to just go get a gophone sim card and get a cheap 2$ one day plan and use it to receive updates? I heard you can go to Best Buy and they should be able to update it for you but never done that before and was wondering also if they would be able to do that as well, thanks!
if all else fails use their smart switch or whatever it's called.

Need help regarding lg

HI,i recently purchased a stylus 3 as a 2nd phone but when i check for a software update it tells me my phone is not registered what can i do ?
Bilal_687 said:
HI,i recently purchased a stylus 3 as a 2nd phone but when i check for a software update it tells me my phone is not registered what can i do ?
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Did you put a SIM card in it? If there's no SIM card, it may or may not update over wifi, but it can't update over mobile data.
Rukbat said:
Did you put a SIM card in it? If there's no SIM card, it may or may not update over wifi, but it can't update over mobile data.
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I tried all off that,honestly becoming the worst phone i used
Bilal_687 said:
I tried all off that,honestly becoming the worst phone i used
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You'll see that about just about every phone. If you get a dud, or something seems not fixable, it's "the worst phone you've ever had". Then 50 people chime in to say it's the best phone they've ever had.
Just go to Settings and try to update. (Just don't do it more frequently than once every 24 hours, or you'll be told that the phone is up to date.)

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