Database Users

[Q] Error while trying to update firmware via Kies

Hello everyone
I have a Samsung Galaxy S4 GT-I9505 with stock 4.3 android of BTU (MJ7).
I entered today Kies to check for updates (like I do every few days) and I got a message my device got a newer firmware.
OK so I clicked on update and accepted the terms and started the update.
At first it wrote "Downloading firmware upgrade components" and right after it showed the error "Failed to run firmware upgrade.Unknown error occurred."
I googled the problem and I tried already resetting the computer and the device, re-installing Kies3 and re-installing the USB drivers. Nothing helped.
Moreover, when I check for updates through the device settings it says I have the latest firmware.
My Knox flag is 0x0 and the device status is written as official.
I don't have any other computer to check.
So what is the problem and how to solve it?
Is my computer at fault? Or the device? Or Samsung's servers?
And why when I check through device settings it says I have already the latest firmware?
Thanks in advance

OK I solved the issue by disabling the Avast antivirus.
My only question now is why the OTA service said I have the latest firmware at the same time that Kies offered me an update?

Meyhemg said:
Hello everyone
I have a Samsung Galaxy S4 GT-I9505 with stock 4.3 android of BTU (MJ7).
I entered today Kies to check for updates (like I do every few days) and I got a message my device got a newer firmware.
OK so I clicked on update and accepted the terms and started the update.
At first it wrote "Downloading firmware upgrade components" and right after it showed the error "Failed to run firmware upgrade.Unknown error occurred."
I googled the problem and I tried already resetting the computer and the device, re-installing Kies3 and re-installing the USB drivers. Nothing helped.
Moreover, when I check for updates through the device settings it says I have the latest firmware.
My Knox flag is 0x0 and the device status is written as official.
I don't have any other computer to check.
So what is the problem and how to solve it?
Is my computer at fault? Or the device? Or Samsung's servers?
And why when I check through device settings it says I have already the latest firmware?
Thanks in advance
Click to expand...
Click to collapse
Rule #1 Never update via KIES unless you don't know what are you doing...
KIES is for backup (what I never use) but all you need from them is samsung drivers... that's it

erikasnoske said:
Rule #1 Never update via KIES unless you don't know what are you doing...
KIES is for backup (what I never use) but all you need from them is samsung drivers... that's it
Click to expand...
Click to collapse
I replied and said that I succeeded in updating via Kies. The antivirus blocked the update.
My question is why this update didn't show up in device's settings via OTA?

KIES CANT UPGRADE NEW FIRMWARE(UNKNOWN ERROR OCCURED) on my GT-I9082....HELP PLS
tried via OTA but says number of roll-out updates exceeded try later or update thru kies...
then via KIES everything went fine but after downloading and before installing ....
(unknown error occred message)appears....
i even kept my anti-virus off but same prob...
pls help anybdy...
Thanks

managed to update gt-s5830 firmware from 2.2.1 to 2.3.3
AhmedAther said:
tried via OTA but says number of roll-out updates exceeded try later or update thru kies...
then via KIES everything went fine but after downloading and before installing ....
(unknown error occred message)appears....
i even kept my anti-virus off but same prob...
pls help anybdy...
Thanks
Click to expand...
Click to collapse
After searching the internet with the same problem I got so many responses some saying don't use kies, while others say kies is the way to go I decided to visit the Samsung website to see what they say about this particular error.
I had put in the link that will take you directly but am not yet allowed to do that as a new user.
anyway on the Samsung website I selected my mobile model etc till I got to a page where I got 2 options one to upgrade through kies or upgrade through fota. I chose kies. you will then see where it tells you to download the kies software. I had kies but I still took the choice to download.
during the download and installation process it will notice that u already have kies on your pc so it will ask you to remove these, you must agree to remove. from there just follow all the instructions, it worked my gt-s5830 has been updated from 2.2.1 to 2.3.3
hope this helps

if anyone has any issues with updating your mobile on kies, ensure your anti virus is off and you run the program as an administrator...it gave me hell on earth for hours.
used kies on windows 7
hope this helps

[Q] problem with device

I know this isnt the right place for this thread, but i lost my other login credentials and had to start fresh, so Im posting here....
Device: SM-T230NU
Problem: I used a website outside of XDA to root my device. I followed the instructions precisely too, I than unplugged the device hoping that replugging and restarting odin would fix the problem i have/had as displayed by the picture. I than tried rebooting the device, and got this error message: Firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. Well I downloaded Kies 3, and much to my surpise I got an error message about the samsung galaxy tab 4 7.0 not being supported by Kies 3. I am now downloading Kies 2.6, so I can atleast get this device booting normally.

If you knew this was not the place to post, why did you post a question here? A play by play of your device root is not of much interest to anyone! I hope you got it fixed up anyway!

It's been fixed. I found an alternate DL site that had Odin in the package..I used ODIN to run cf_auto_root which created that firmware upgrade issue...I had to Odin firmware from the links I found on these forums...it's rooted now though

i'm stuck at android 6! It gives error when i try to update!

Hello all,
I'm from Turkey. 3 months ago i had a software problem. I had android 7 on my phone. I took my phone to service center , the center installed android 6. I didn't want to update my phone . i was loving android 6. But now the problem is i can't upgrade my phone to android 7. i tried with Updater and Hisuite. Both of them gives 'No Update' message. So i installed Firmware finder . I tried every update on that list in the Firmware finder. But none of them work. I download via firmware finder. after downloading i restarts it self to install update. it is trying to verify package. But phone gives 'Failed to check ' error at %5. So i really need your help. Could it be about bootloader lock? i'm not expert at android like you.
My current software number : VNS-L31C464B140.

Solved
I solved the problem. I downgraded my phone to B140 with firmware finder. After that phone's Updater found updates. Now i'm running Android 7.

I have same problem
Hocam selam,
Bahsettiğiniz sorunu birebir yaşıyorum. Rica etsem nasıl çözdüğünüzü bana anlatır mısınız?

Huawei p9 lite update problem

Hi guys so yesterday I tried updating my phone to the b383 update available on firmware finder, after downloading and restarting the phone the update failed because it could not verify something(not sure what error pop up said) and ever since that every time I reboot my phone it keeps bringing this error that "your phone has failed verification and may not work properly"
Ive tried a factory reset to try and fix it but it still shows the same error
Does anyone know how to fix it? Ild really appreciate the help. Also my device isn't rooted
Fixed it nvm?

Application error : The connection to the server was unsuccessful

How to fix this issue ?
3 of my application was failed to run got an error at startup : the connection to the server was unsuccessful
I'm not in developing app...this 3 apps are downloaded from playstore. and start got this error from yesterday before was running well..i don't know what cause this issue...
Using Samsung Galaxy S7 edge official oreo rom and rooted with magisk..