Related
http://www.reuters.com/article/2011/08/17/us-tmobile-att-lawsuits-idUSTRE77G59020110817
I know there's already a thread for this, but this article just seems too important for me.
Is At&t violating our rights? Somebody answer this for me.
don't know, but I just posted a thread about my complaint against AT&T today.
http://forum.xda-developers.com/forumdisplay.php?f=261
but apparently if the firm wins and we sign up, I think we can get $10,000
http://www.fightthemerger.com/FAQ/
Agreed.
I have heard from friends and customers as well how horrible att&t's reception can be, however i am not sure about customer service.
I have Verizon for a for my cell and Bellsouth for my home, I used to have att&t a long time ago.
I'm happy with at&t. Great customer service and great reception!. But why does everyone want to fight the merge? If anything it will boost t mobile
Sent from my Inspire 4G using XDA Premium App
I guess that depends on where you live. I was on AT&T less than a month ago and I can't say that I miss it. The service where I spent most of my time in was pretty bad. Calling coverage was somewhat ok around my work, but 3G was downright terrible. I could have a full row of bars on 3G and somehow still not be able to get on the web haha. My house was even worse. I'd usually have 1-2 bars, but it was almost a guaranteed drop call unless I sat right next to the window at the front of my house. Can't really comment on the customer service though, since I never really bothered to call.
Not really looking forward to the merge, but I'll reevaluate my options once my T-Mo contract expires. Maybe the merge will be a good thing. Maybe not. We'll see.
At&t kept the iphone exclusively for its own company for how many years?
Alot of my friends who are on T-mobile did so specifically because T-mobile has a better selection of phone plans for the working class. And I feel like they're not trying to screw me over with excess charges.
Back in the day, if you didn't like At&t, then fine, you still had T-mobile. But now it's not even possible to fight back against the merger.
trell959 said:
I'm happy with at&t. Great customer service and great reception!. But why does everyone want to fight the merge? If anything it will boost t mobile
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
I'm against the merger because compared to T-mobile EVERYTHING ABOUT AT&T SUCKS! Their prices, customer service, phone selection...I mean AT&T ONLY RECENTLY got the Nexus S....I've had it on T-Mobile since Dec....
Silly people are silly.
I had T-Mobile for over 8 years and a year ago i switched to AT&T and got my captivate. I can say that I get much better 3g coverage, and much better 3g speeds in general. Yeah customer service isn't exactly the best but they help me with any issues I've had with them so far. But I am in the LA/OC area so I'm sure this is one of their most developed networks. But I remember on T-Mobile I would be stuck on Edge about half the time.
Everyone is different...but in MY AREA...T-Mo beats AT&T BY A MILE especially in coverage AND speed...not to mention I have the option to pay 60$ for 10GBs versus AT&T and their crappy 4GB for 45$....or I could stay with 5GB for 20$
#justsayin
All your OT are belong to Pipsqueak
I ran away to Sprint... >.>;
Real unlimited, and wimax is fast around here.
synaesthetic said:
I ran away to Sprint... >.>;
Real unlimited, and wimax is fast around here.
Click to expand...
Click to collapse
I wish I got 4g here. Sprint has been great other then that. Never had an issue that I couldn't get taken care of in a few minutes.
Hey guys
I am currently on ATT network California and I am just frustrated. I don't think I need to talk about call drops. Added to that, SF has a ton of dead spots with no bars on my phone. In my apartment, I had to install a microcell. All in all, I am not impressed with ATT and currently, I am spending over 150 bucks for 2 smart phones with 2GB data and one simple feature phone.
I was looking at Virgin mobile and though the pricing sounds amazing, I could not find too many reviews online speaking positively about Virgin.
1. I would like to hear a few pros and cons of Virgin
2. One of the cons I am hearing a lot is customer support. I personally think ATT is terrible itself. Is Virgin customer support as bad or worse?
3. I read some cases of billing errors of $600. Is this common?
4. Most important of all: How is the network coverage and data speeds?
Your feedback would be of great help to me.
coverage is the same as sprint but without free roaming. speeds are said to be worse
Out of all prepaid companies, Virgin Mobile was the BEST for me.
I had signal EVERYWHERE. (I'm in Long Island though)
I did not find their customer service to be bad at all.
The prices are incredibly cheap.
I never had that wrong bill problem? Lol.
And the data speeds, were roughly around 300-500kbps.
Only way you can go wrong though is the choice of phones they have.
I had an Optimus V at the time.
Please help me determine if I should switch from Sprint to T Mobile, by answering following questions:
1-Do you have SG3?
2-Are you coming from another provider? Which one?
3-If your are on T Mobile now what is your satisfaction level, 1=poor thru 5=great
4-If your are on T Mobile what is your signal strength, 1=poor thru 5=great, what is your location
TIA,
by the way i'm in pgh, pa
jjjjayd13 ;(
I know I'm not from Tmobile, but if you're in a near Sprint LTE deployment area, it'll be worth the wait since LTE + unlimited will be ftw.
I am not with t-mobile either but their service is worse in my area than Sprint so I won't even think about switching. Oh yeah and there is that unlimited data thingy.
Its awesome for me in NY and their cs is top rate
I used T-Mobile for about a week and I couldn't get rid of them fast enough. Compared to Verizon and At&t in Los Angeles it's not even close. Not to mention the cost to get a GS3 on T-Mobile is more than any other carrier. I'd stay away from them personally.
animal7296 said:
I am not with t-mobile either but their service is worse in my area than Sprint so I won't even think about switching. Oh yeah and there is that unlimited data thingy.
Click to expand...
Click to collapse
How much datat do you use monthly?
jjjjayd13 said:
Please help me determine if I should switch from Sprint to T Mobile, by answering following questions:
1-Do you have SG3?
**Yes
2-Are you coming from another provider? Which one?
**Verizon
3-If your are on T Mobile now what is your satisfaction level, 1=poor thru 5=great
**So far about a 4
4-If your are on T Mobile what is your signal strength, 1=poor thru 5=great, what is your location
**I would say 3.5. Lost 4g a couple times, but I would on VZW, too. But when its on I'm in an are where its as fast or faster than Verizon LTE.
TIA,
jjjjayd13 ;(
Click to expand...
Click to collapse
Hope this helps.
jjjjayd13 said:
Please help me determine if I should switch from Sprint to T Mobile, by answering following questions:
1-Do you have SG3?
2-Are you coming from another provider? Which one?
3-If your are on T Mobile now what is your satisfaction level, 1=poor thru 5=great
4-If your are on T Mobile what is your signal strength, 1=poor thru 5=great, what is your location
TIA,
by the way i'm in pgh, pa
jjjjayd13 ;(
Click to expand...
Click to collapse
1 yes.
2 yes, Verizon.
3 (4) pretty satisfied.
4 3-4 bars Henrico, Virginia.
Sent from my SGH-T999 using Tapatalk 2
So far I'm really appreciating the responses.
For what it's worth, the reason I'm asking this is because I stopped by T Mobile and I think they have a competitive pricing level. I might switch based on responses so far.
Again thanks much!
I love tmo, in vegas
I hate tmo, in San francisco
Customer service is awesome
Prices are cheap
And I rather get h plus than lte for battery purposes only. Yes it's faster but h plus is enough for me. At least in my area
As soon as I move next year I'm going to att even though I hate them
Sent from my SGH-T999 using xda premium
I know I'm going to T-Mobile when my VZW contract ends.
Sent from my Galaxy Nexus using Tapatalk 2
jjjjayd13 said:
Please help me determine if I should switch from Sprint to T Mobile, by answering following questions:
1-Do you have SG3?
2-Are you coming from another provider? Which one?
3-If your are on T Mobile now what is your satisfaction level, 1=poor thru 5=great
4-If your are on T Mobile what is your signal strength, 1=poor thru 5=great, what is your location
TIA,
by the way i'm in pgh, pa
jjjjayd13 ;(
Click to expand...
Click to collapse
1-Yes
2-Sprint (4 yrs ago)
3-4.5 (Customer Service has been great for me and they have taken care of all my issues)
4-3. 5(This is the only slight problem I have, for the most part it's good. There are certain areas that At&t, Verizon and Sprint get better service at. But I rarely go to those areas so it doesn't bother me that much. I'm sure it can only get better.
*Note that this varies by location. I'm in Northern CA, but I've also tested in parts TX.
I switched from Sprint and haven't looked back, I'm sure things have changed a bit since four yrs ago, but I'm happy with Tmo.
Good luck
Powered by the SGSIII
jjjjayd13 said:
So far I'm really appreciating the responses.
For what it's worth, the reason I'm asking this is because I stopped by T Mobile and I think they have a competitive pricing level. I might switch based on responses so far.
Again thanks much!
Click to expand...
Click to collapse
If you're in an area with good coverage, I won't hesitate to recommend them. Great customer service and very good monthly rates. I've been with them 8 years.
If you have spotty coverage at home, the GS3 has wifi calling. You can use that when overseas as well. Find a hotspot, make calls just using your regular minutes. Huge for travelers.
I've considered switching before, but I'd end up paying $50 or more a month to switch. I only considered switching because T-mobile doesn't have the greatest phone selection, but they've been doing better lately.
EDIT: to answer your original questions
1-Do you have SG3?
Yes
2-Are you coming from another provider? Which one?
No
3-If your are on T Mobile now what is your satisfaction level, 1=poor thru 5=great
5 (I got the S III for $21. I can't complain)
4-If your are on T Mobile what is your signal strength, 1=poor thru 5=great, what is your location
4-5
jjjjayd13 said:
Please help me determine if I should switch from Sprint to T Mobile, by answering following questions:
1-Do you have SG3?
2-Are you coming from another provider? Which one?
3-If your are on T Mobile now what is your satisfaction level, 1=poor thru 5=great
4-If your are on T Mobile what is your signal strength, 1=poor thru 5=great, what is your location
TIA,
by the way i'm in pgh, pa
jjjjayd13 ;(
Click to expand...
Click to collapse
Yes I have the gs3
No
5,I give a 5 cuz they give me good deals on my plan for being a loyal customer and paying my bill on time or before due day
5, I live in Bronx New York. Work in Manhattan and TiVo get very good signal strength and excellent data speeds(15-30 Mb a sec)
Sent from my SGH-T999 using xda premium
Ask your friends and family members in your area with T-Mobile, if they get good signal and data. Before you switch. I don't have any problems with them but that's me in NYC.....
Sent from my SGH-T999 using xda premium
jjjjayd13 said:
How much datat do you use monthly?
Click to expand...
Click to collapse
I use about 1-2 gb a month.
jjjjayd13 said:
Please help me determine if I should switch from Sprint to T Mobile, by answering following questions:
1-Do you have SG3?
2-Are you coming from another provider? Which one?
3-If your are on T Mobile now what is your satisfaction level, 1=poor thru 5=great
4-If your are on T Mobile what is your signal strength, 1=poor thru 5=great, what is your location
TIA,
by the way i'm in pgh, pa
jjjjayd13 ;(
Click to expand...
Click to collapse
I am a former, never to be Tmobile customer again. I had been an AT&T customer for 10+ years. No real complaints other than the dropped calls. We are now Verizon customers for just over 6 months, primarily because of the coverage and was waiting on the share everything plan, which for us was a heck of a deal.
Data speeds on Tmobile's 3.5G HDSPA+ are awful compared to Verizon or AT&T 4G in Dallas in our experience, and just barely better than 3G on any of the three carriers.
They have terrible support of their products. 9 times out of 10 they'll say "Send it back to the manufacturer" and will not help you in the stores. They've also closed more of their call centers due to the government's interference in their joining up with AT&T.
Their billing is a nightmare... 6 months after canceling my contract I get paper bills saying I owe -$2.31 (a credit). They've wasted more money sending me the bill even though I don't give a crap about getting the $2 back.
Sprint has terrible coverage in DFW at least.
My 2 cents.
T-Mobile data is an upgrade from sprint.
I dont feel sprint will be keeping "unlimited" once they go LTE.
Also T-mobile is going LTE next year also. All Major carriers will be LTE.
The difference is, TMO is not paying for their reform. The failed merger is. Sprint is coming out of their own pocket, so i see their deployment to be slower.
I had sprint for 7 years, Swapped to TMo to lower monthly pricing. Very happy with my choice and my $61/Month bil..
Good luck with your decision. :good:
jjjjayd13 said:
Please help me determine if I should switch from Sprint to T Mobile, by answering following questions:
1-Do you have SG3?
2-Are you coming from another provider? Which one?
3-If your are on T Mobile now what is your satisfaction level, 1=poor thru 5=great
4-If your are on T Mobile what is your signal strength, 1=poor thru 5=great, what is your location
TIA,
by the way i'm in pgh, pa
jjjjayd13 ;(
Click to expand...
Click to collapse
I made this exact switch to T-Mo after being with Sprint for over 8 years two months ago. Sprint's customer service slowly began declining two years ago, and with no promise of LTE in the Denver area in sight, I finally made the leap. T-Mo's customer service has been top notch, in most the Denver area I get data speeds of 10+MB p/sec down and 2+ UP. I would definitely say I would rate them at 4.5 overall, and that is simply because I don't get as good reception as I did with Sprint in the mountains. Outside of that, I don't have any regrets - make the switch!
You could always keep your line open with Sprint, and try out T-Mo's service for 14 days. Worst case scenario, you have to pay 50$ restocking fee for your phone, and 14 days of service with them.
---------- Post added at 03:10 PM ---------- Previous post was at 03:04 PM ----------
chamberc said:
I am a former, never to be Tmobile customer again. I had been an AT&T customer for 10+ years. No real complaints other than the dropped calls. We are now Verizon customers for just over 6 months, primarily because of the coverage and was waiting on the share everything plan, which for us was a heck of a deal.
Data speeds on Tmobile's 3.5G HDSPA+ are awful compared to Verizon or AT&T 4G in Dallas in our experience, and just barely better than 3G on any of the three carriers.
They have terrible support of their products. 9 times out of 10 they'll say "Send it back to the manufacturer" and will not help you in the stores. They've also closed more of their call centers due to the government's interference in their joining up with AT&T.
Their billing is a nightmare... 6 months after canceling my contract I get paper bills saying I owe -$2.31 (a credit). They've wasted more money sending me the bill even though I don't give a crap about getting the $2 back.
Sprint has terrible coverage in DFW at least.
My 2 cents.
Click to expand...
Click to collapse
In the few times that I've had to call in I've never had to wait longer than a minute or two for an agent, and the best thing was they were all Americans. I'm not sure what call centers got closed down, but this hasn't been an issue for me. As for the stores, I can only attest to the one that is right around the corner from me, but the guys there let me use two brand new One S's for me and my girlfriend for free until the the SIII came out. We didn't have to pay a restocking fee or anything, plus they refunded us on the accessories as well. I'd say that's pretty helpful.
To each their own, however, this has been my experience with them thus far.
chamberc said:
I am a former, never to be Tmobile customer again. I had been an AT&T customer for 10+ years. No real complaints other than the dropped calls. We are now Verizon customers for just over 6 months, primarily because of the coverage and was waiting on the share everything plan, which for us was a heck of a deal.
Data speeds on Tmobile's 3.5G HDSPA+ are awful compared to Verizon or AT&T 4G in Dallas in our experience, and just barely better than 3G on any of the three carriers.
They have terrible support of their products. 9 times out of 10 they'll say "Send it back to the manufacturer" and will not help you in the stores. They've also closed more of their call centers due to the government's interference in their joining up with AT&T.
Their billing is a nightmare... 6 months after canceling my contract I get paper bills saying I owe -$2.31 (a credit). They've wasted more money sending me the bill even though I don't give a crap about getting the $2 back.
Sprint has terrible coverage in DFW at least.
My 2 cents.
Click to expand...
Click to collapse
I'm also in the DFW area. My experience with HSPA+ has been very positive. I get around 20mbps consistently which is very good. As far as phone support, it's good if you're within the 14 day return period. After that, you have to work with the manufacturer. I don't think other carriers are any different in this department.
I have a Droid X for work on Verizon. Verizon's 3G is crap and LTE eats batteries for breakfast. Verizon coverage is better though if you're not in well populated areas. I'll take the near LTE speeds with HSPA+ battery life and Sprint level pricing.
I had some issues with my billing after I upgraded to the SIII due to grandfathered features. A quick call to retentions fixed it real quick. (Normal customer service can't get grandfathered features back. ask to be transferred).
I'm leaving Sprint, and was planning on moving to ATT, but now taking a look at Verizon. It appears that VZ has slightly better coverage in my rural area. I'm also moving up to the GN3 and have been reading that some features may not be available on VZ. I would really appreciate any opinions or recommendations that would make this decision easier.
Cost? Seems pretty close.
Phones? Does one carrier limit their instruments more than the other?
Coverage and reliability?
Anything else?
Thanks in advance.
I'm posting in General, because although there are question marks here, they're not exactly questions. Please move if you think so.
re: AT&T or VZW
kat3k said:
I'm leaving Sprint, and was planning on moving to ATT, but now taking a look at Verizon. It appears that VZ has slightly better coverage in my rural area. I'm also moving up to the GN3 and have been reading that some features may not be available on VZ. I would really appreciate any opinions or recommendations that would make this decision easier.
Click to expand...
Click to collapse
My 2 cents: It really depends on coverage. If you get a signal with VZW and not with AT&T, your problem is solved, and vice versa. If you live in a rural area and get a weak signal, there are boosters (I have used a Wilson Yagi antenna with 4G Sleek cradle and gone from 0 to 5 bars...but the cradle limits mobility. It comes in versions for VZW or AT&T but not both). VZW offers 6Gb data for $50 while AT&T gives you 5Gb. However, AT&T gives access to WIFI hotspots, and may give you more options if you travel overseas. As for the GN3 - I'm eagerly awaiting mine - on AT&T, after 15 years a Verizon customer. Both versions look like they will be more difficult to mod than other phones (which is why some people are buying a T-Mobile version and moving to AT&T). I had no issues with Verizon in the 15 years I was with them, and am only buying the AT&T GN3 to find out if coverage on their network is better here than VZW; if not I'll return it and probably cease using cellular coverage for internet access and go with Excede - I live in a rural area, too, and have to climb a hill to use voice. Radio Shack rep told me Wilson is coming out with a signal booster "in a couple months" that will not tie you to a cradle. I get my phone tomorrow, and am anxious to find out how the radio on the Note 3 compares to my Droid Razr. Good luck!
bienbien said:
My 2 cents: It really depends on coverage. If you get a signal with VZW and not with AT&T, your problem is solved, and vice versa. If you live in a rural area and get a weak signal, there are boosters (I have used a Wilson Yagi antenna with 4G Sleek cradle and gone from 0 to 5 bars...but the cradle limits mobility. It comes in versions for VZW or AT&T but not both). VZW offers 6Gb data for $50 while AT&T gives you 5Gb. However, AT&T gives access to WIFI hotspots, and may give you more options if you travel overseas. As for the GN3 - I'm eagerly awaiting mine - on AT&T, after 15 years a Verizon customer. Both versions look like they will be more difficult to mod than other phones (which is why some people are buying a T-Mobile version and moving to AT&T). I had no issues with Verizon in the 15 years I was with them, and am only buying the AT&T GN3 to find out if coverage on their network is better here than VZW; if not I'll return it and probably cease using cellular coverage for internet access and go with Excede - I live in a rural area, too, and have to climb a hill to use voice. Radio Shack rep told me Wilson is coming out with a signal booster "in a couple months" that will not tie you to a cradle. I get my phone tomorrow, and am anxious to find out how the radio on the Note 3 compares to my Droid Razr. Good luck!
Click to expand...
Click to collapse
Thanks very much for the helpful response. Both carriers are neck and neck reception-wise, with VZ probably slightly better. I have used Sprint's femtocell and was considering the counterpart for whichever carrier I go with, as it's been my understanding my signal is not adequate for a booster, but hooking up to DSL does work great. I have looked at a Wilson model booster before, and might give that another look after hearing from you. I don't know much about that option. In any case, I'm going with Costco for carrier and phone, and am going to try to hold off for Black Friday, just in case, but might not make it, especially if my N2 gets sold first. Thanks again.
amplification & mini cell tower
for voice, texting and 3g in a poor coverage area Verizon offers a free or low cost mini cell tower that runs off of an ethernet connect to the internet. when synched you have your own mini cell tower in the house
my situation was odd: i had very good cell and data. then verizon re-did their antenna system and my neighborhood got horrible reception and data. after about 6 weeks of my calling a few times per week and insisting on level 2 techies,
a supervisor approved selling me a refurbed mini tower for $100. or cancelling my contract. i took the tower and that ended my problems for voice, texing and slow internet at home. i have fast interent with good wifi converage all around my house and property.
months later they fixed the antenna problem. my service is not great--like it was 18 months ago, but good. i still use the mini tower and am very pleased. $100 well spent.
you way want to make inquiries before they sign you up. customer service supervisors at verison are generally pretty good.
4g or LTE if you have any signal at all, there is a 4 lte amplifier available for about $250. zBoost SOHO DataBlast 4G Data Booster Kit for Verizon LTE
http://www.amazon.com/gp/product/B009UNGTCQ/ref=gno_cart_title_2?ie=UTF8&psc=1&smid=ATVPDKIKX0DER
If you are in a rural area, sometimes there are choices, none of which are great i have no idea what is available with at&t to augment their signals.
i live in a suburb very close to downtown just outside the city limits of miami. when my home area was having problems, 2 miles away at my office, i was down loading generally at over 20mgs. today my office is the same. at home my down load sppeds vary from sometimes mid-teens to 3 to 5 mgs lower end. during the few problematic months, i could not stream video on my cell without wifi at home.
bob52r said:
for voice, texting and 3g in a poor coverage area Verizon offers a free or low cost mini cell tower that runs off of an ethernet connect to the internet. when synched you have your own mini cell tower in the house
my situation was odd: i had very good cell and data. then verizon re-did their antenna system and my neighborhood got horrible reception and data. after about 6 weeks of my calling a few times per week and insisting on level 2 techies,
a supervisor approved selling me a refurbed mini tower for $100. or cancelling my contract. i took the tower and that ended my problems for voice, texing and slow internet at home. i have fast interent with good wifi converage all around my house and property.
months later they fixed the antenna problem. my service is not great--like it was 18 months ago, but good. i still use the mini tower and am very pleased. $100 well spent.
you way want to make inquiries before they sign you up. customer service supervisors at verison are generally pretty good.
4g or LTE if you have any signal at all, there is a 4 lte amplifier available for about $250. zBoost SOHO DataBlast 4G Data Booster Kit for Verizon LTE
http://www.amazon.com/gp/product/B009UNGTCQ/ref=gno_cart_title_2?ie=UTF8&psc=1&smid=ATVPDKIKX0DER
If you are in a rural area, sometimes there are choices, none of which are great i have no idea what is available with at&t to augment their signals.
i live in a suburb very close to downtown just outside the city limits of miami. when my home area was having problems, 2 miles away at my office, i was down loading generally at over 20mgs. today my office is the same. at home my down load sppeds vary from sometimes mid-teens to 3 to 5 mgs lower end. during the few problematic months, i could not stream video on my cell without wifi at home.
Click to expand...
Click to collapse
Thanks for the Amazon link, but I don't have enough of a signal to use a booster. I'll have to go with the femtocell once I know my carrier. If not for that, I would have gone long ago to Straight Talk, but no reception aids for them that I know of (unless you piggyback on an ATT acct, but once the ATT acct is gone, so are you). The reception maps at Sensorly.com swayed my decision from ATT to VZ. It's just pretty hard to come out ahead, with any kind of savings, especially if you like to get new phones very often. I always think I love this phone so much, I will never want another, but then I do.
Please discuss in the upgrading stickies in General sections.
Thanks
FNM
In short Verizon finally pissed me off for the last time. Users of Sprint and T-Mobile how is your experiences? We travel a lot for my daughters softball.. ( example this summer Va, Ind, Co, Tx, Ca) So, how does these companies do coverage and customer service stack up?
Thank you
KevTN said:
In short Verizon finally pissed me off for the last time. Users of Sprint and T-Mobile how is your experiences? We travel a lot for my daughters softball.. ( example this summer Va, Ind, Co, Tx, Ca) So, how does these companies do coverage and customer service stack up?
Thank you
Click to expand...
Click to collapse
I realize it's a few months later, if you haven't made a switch yet I would like to say that here in VA I haven't had any issues on Sprint. Ntelos had a big network here and since the merger I've never not had LTE on my Nexus 6 with avg speeds of 25 Mbps down / 15 Mbps up. And in the last year(?) I don't think I've ever had anything but Band 41. All my family has Sprint / Boost Mobile (same company) and on their newer devices Ive seen up to 50 Mbps down 30 Mbps up. Should also point out that my normal bandwidth equates to around 300-500 GB's a month, been this way for multiple years and never had them complain or noticed any throttling extremes, there are some, yet they are insignificant imo when it's only a drop in actual download speeds from 4.5 Mb/s to 2.5 Mb/s for random times during heavy load on the towers. Customer service however is great...... When you get past the general customer care department, I suggest the online chat as they are awesome and have had multiple times been credited $5, $10, even a few times $20 off my bill after chatting with them. The general customer care reps are just great at their jobs of reading pre binned messages​ off their monitors and you have to get transferred to what department you want to get the best service. If you have any other questions I'll be happy to respond, just lemme know!