Scratches on display - Samsung Galaxy S8 Questions and Answers

Hi @ all,
I noticed quite a lot of micro scratches on my phone's display. They are not clearly visible, it depends how the light is shining against the display and on the angle. But I am really disappointed with gorilla glass 5. I own the phone for about 2 and a half months now... I use a case/bumper but no screen protective film but I treat my phone very carefully and it always goes into my pocket without any other things, just the phone. I did the same thing with my older S2, S5 and S7 and never got any scratches.
Is it normal for gorilla glass 5 to scratch so easily? I talked with my vendor and he would swap it for another unit using the warranty. But here comes my question: is the display with the red tint still an issue on new units? Could I risk getting a faulty reddish display? Because then I'd rather stick with my micro scratches and live with it.
Thanks a lot.

Yes, you will probably get a reddish display.
No, it is not faulty, it's just how it is.

thenessus said:
Yes, you will probably get a reddish display.
No, it is not faulty, it's just how it is.
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I ask this because my display has a good white tone and luckily no reddish tint at all. Is the reddish display still an issue with actual units?

Duskfall89 said:
I ask this because my display has a good white tone and luckily no reddish tint at all. Is the reddish display still an issue with actual units?
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Are you using adaptive display ?
Most displays will show reddish on other modes but white on adaptive.

thenessus said:
Are you using adaptive display ?
Most displays will show reddish on other modes but white on adaptive.
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Click to collapse
Yes I am using adaptive display but I had previus units which I returned for reddish display even in adaptive display mode. My actual display is fine, despite some micro scratches... don't know if I should bother returning it again and risking to get a reddish display... don't know if it's worth the risk or just stick with the barely visibile micro scratches. What would you do in my situation?

Scratches are normal. Gorilla Glass 5 traded some surface hardness for more resistance to shattering. Basically, the harder the display the easier it brakes but doesn't scratch so much.
So gg4 was more scratch resistant than gg5. But I'd take a scratches but not broken screen over the other way round...

domsch1988 said:
Scratches are normal. Gorilla Glass 5 traded some surface hardness for more resistance to shattering. Basically, the harder the display the easier it brakes but doesn't scratch so much.
So gg4 was more scratch resistant than gg5. But I'd take a scratches but not broken screen over the other way round...
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Thanks for the info To be honest, I really don't know what is worse, having a naked display with some barely visible scratches or "ruin" such a great display with a screen protector. :laugh: I hate screen protective films, these displays are just too awesome and should be enjoyed naked without having the fear of scratching them... I ordered a screen protective film but I don't know yet if I will go through the hassle of putting it on, it just doesn't feel right for me.

Duskfall89 said:
Hi @ all,
I noticed quite a lot of micro scratches on my phone's display. They are not clearly visible, it depends how the light is shining against the display and on the angle. But I am really disappointed with gorilla glass 5. I own the phone for about 2 and a half months now... I use a case/bumper but no screen protective film but I treat my phone very carefully and it always goes into my pocket without any other things, just the phone. I did the same thing with my older S2, S5 and S7 and never got any scratches.
Is it normal for gorilla glass 5 to scratch so easily? I talked with my vendor and he would swap it for another unit using the warranty. But here comes my question: is the display with the red tint still an issue on new units? Could I risk getting a faulty reddish display? Because then I'd rather stick with my micro scratches and live with it.
Thanks a lot.
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Click to collapse
i just got my s8 and now ur making me worried, how bad are the scratches really? like bothersome ones you can see when using the device easily? or little scuff/rub marks

kofman13 said:
i just got my s8 and now ur making me worried, how bad are the scratches really? like bothersome ones you can see when using the device easily? or little scuff/rub marks
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Click to collapse
I first noticed them in a shop which had very bright and glaring room light. I was looking at my phone while the light was shining directly on the display. It was a coincidence more or less, who knows how long they have been there without me noticing them. In everyday use they are barely to not noticeable at all. Depending on the angle you only notice them with direct sunlight or halogen lamps pointing on the screen while the screen is off. Still, for this price the glass is a disappointment.

Related

pin-sized "rainbow" scratches

I bought my S5 a few days ago and absolutely love it. However, I've noticed a few pin sized dot scratches appearing in the short time having it. I'm confused because my previous phone the Note 3 has the same type of glass and it is flawless after a year.
Does anyone else have this problem? Thinking of getting a new one if it's an isolated case.
No idea what you mean by "pin-sized "rainbow" scratches". The very first thing that should have crossed your mind would be to attach a sharp, full resolution photo to your post so that we could see what you are referring to.
The only unusual glass defect that immediately comes to mind.. but doesn't appear to fit your description is an apparent oleophobic coating failure as described here.
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Unfortunately, my phone is my only camera so I can't take a picture.
To describe it, it looks exactly like a tiny stuck pixel but changes colors in different angles. I know it's a scratch because I can slightly feel my nail on it.
leepcharge said:
Unfortunately, my phone is my only camera so I can't take a picture.
To describe it, it looks exactly like a tiny stuck pixel but changes colors in different angles. I know it's a scratch because I can slightly feel my nail on it.
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Borrow a phone or camera to take a picture? Or (not as good) as an alternative, perhaps try finding a well lit mirror and try taking a picture of the phone with it's own front camera?
As to the defect, Corning Gorilla Glass is not invulnerable. I agree that it is pretty tough but it only takes one drop or slide on a rough surface to cause scratches or pitting. Did you lend your phone to anyone.. have a bit of sand in your pocket just once.. wipe your screen with a cloth that had a few grains of sand stuck in it just once, use your phone around any industrial acids or even under the hood of your car i.e near the car battery? These are just guesses though. Perhaps it's even coating defect a la the post I linked to earlier.
There simply isn't nearly enough information to draw any conclusions yet. A photo would certainly help.
.

Note 4 Screen reflections

Is it just me or is the note 4's display quite reflective in indoor lighting? On blackish backgrounds I can clearly see my on reflection on the display which is quite distracting
That is a common problem with all smartphone as you have a big glass panel in from of you. If you are using a dark wallpaper or if your screen is turned off it will just act like a mirror. My bratty little sister uses her Note screen as a vanity mirror all the time.
Yes. However I think having a glass screen protector on compared to a plastic one also increases the reflections
sony83 said:
Yes. However I think having a glass screen protector on compared to a plastic one also increases the reflections
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Yeah, that would definately increase the reflective qualities of the screen.

Gorilla Glass 3 micro scratches and Circle View case.

After 2 weeks of owning phone I finally put screen protector on it.
After cleaning my screen with the soft cloth and preparing it for application, I noticed it has A LOT of micro scratches.
Some aren't lineal scratches, either. Most were point scratches. I'm quite careful with my phone. Don't drop it. Haven't been to a beach with it. Only carry paper money and my bank card/license in the pocket with it. Have had Circle View cover from ASUS on it since day 1.
I think some pocket dust and the like must've gotten trapped on the inside surface of the Circle View cover and got pressed against the glass while in my pocket.
The micro scratches can only be seen in bright light when looking for them at the right angle so not a bother and impossible to see with screen protector now applied but let this be a warning to y'all - make sure you put a protector on your phone even if you baby it and especially if you have a cover type case on it!
interesting. i have no case or screen protector and i have no screen scratches, even after a good 6ft drop in the gym to the rubber floor.
tweak17emon said:
interesting. i have no case or screen protector and i have no screen scratches, even after a good 6ft drop in the gym to the rubber floor.
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I was extremely careful with mine as well, but ended up with several micro scratches. Likely you have them, but they're not easy to see. Need to look at the right angle in the right light. That being said, its difficult to call them scratches. They're so thin, certainly nothing you'd see unless looking carefully for them, and impossible to see with the screen on.
Chinaphonearena said:
I was extremely careful with mine as well, but ended up with several micro scratches. Likely you have them, but they're not easy to see. Need to look at the right angle in the right light. That being said, its difficult to call them scratches. They're so thin, certainly nothing you'd see unless looking carefully for them, and impossible to see with the screen on.
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Yes. Same here. Nothing major and I can't see them now with a screen protector but it is disappointing that displays harder than quartz aren't available. Especially with the Circle View case being pushed so hard which at least provides as much protection in thickness as a tempered glass screen protector, since the tradeoff in shatter durability would be offset somewhat by the case.
same problem
i've the same problem, after read your post i've check mine and i've so micro scratch ! :/ what about there warranty 60 days ? because the day i received it i've seen 4 or 5 orange vertical pixel lines dead and now the micro scratch.
and many problems with sms / mms reception :S
i already wait the zenfone more than 1 month after the start of the shiping. i don't want to return them the phone and wait again !
You should RMA before time runs out. Dead pixels on a new phone is a huge flaw.
There seems to be many cases of micro scratches reported everywhere from zenfone users.
I am starting to suspect their gorilla 3 glass. I don't think they will lie about it but who knows if it is lower quality.
However the phone is extremely cheap so, there is not much blame you can place on cheaper parts.
I have a protector on since day one and the cutout areas have scratches on them.
It happened to me the same thing. That sucks !
(It happens too on Samsung S6 and S6 Edge... )
It's time for all the phone makers to drop the useless and costly glass and give us cheap plastic screen, so we can use the savings on the screen protector instead.
So last night, i dropped my 551ml faceflat on the bathroom floor.. my heart popped thinking about the screen until i picked it back up and saw that it did not scratch or break my bathroom tile is pretty freakin hard ... i have to say the drop had to be about 4-5 feet
Nice, no drops yet here
Sent from my ASUS_Z00AD using XDA Free mobile app

Light bleed on the edge part of the screen?

I'm I the only one noticing there are some pretty obvious light bleed going on if looking at the phone from the side? I never had any edge device before, so I'm not sure if this is normal. I don't really notice it at all if I'm looking at the phone straight, only when I'm actually looking at its edge. The effect is even from the left and right side.
Sorry for the crappy pic, I already returned my JOD note 5 to Tmobile, so I had to dig out a real old LG optimus F6 with its crappy 5MP camera... reminds me of how much smart phone camera have came along..
This is my first EDGE as well, but it looks normal to me. The edges the light has to be pointed upwards and with the glass being curved it cause more light to refract and build up so it looks "worse" than it really is(At least that's how I saw it).
I'd guess that due to the curved glass, the glass would refract the light causing it to look like this.
Afaik an amoled display can't actually leak light since every pixel is actually the light rather than an LCD where it uses a backlight. Instead as others have pointed out, you are just seeing the refraction caused by the curved glass and the way it bends the light being emitted.
Ahh physics gotta love it ?
This is not a bleed
Because the panle is on the edge and you looking at it from the side so tge light will be direct .
Xileforce said:
Afaik an amoled display can't actually leak light since every pixel is actually the light rather than an LCD where it uses a backlight. Instead as others have pointed out, you are just seeing the refraction caused by the curved glass and the way it bends the light being emitted.
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great point. I forgot all about that.
Yup that's normal. All previous edges had the same.
Xileforce said:
Afaik an amoled display can't actually leak light since every pixel is actually the light rather than an LCD where it uses a backlight. Instead as others have pointed out, you are just seeing the refraction caused by the curved glass and the way it bends the light being emitted.
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Makes sense.
Now feeling a lot better after im sure phone is not defective
OK guys have any of you got light coming from between the screen an the metal frame ?
Negative I do not.
Sent from my SM-G935T using Tapatalk
Tidbits said:
Negative I do not.
Sent from my SM-G935T using Tapatalk
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I must be really unlucky I'm now on my 3rd handset and all 3 have had same issue. I have got to the point where fed up with it now. Just not gonna be swimming with it.
marcgear said:
OK guys have any of you got light coming from between the screen an the metal frame ?
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I notices this the other day especially on bright white screens the edges between glass/aluminum frame bleed light thru. I have this on my wifes S7 edge as well as mine.
jc83 said:
I notices this the other day especially on bright white screens the edges between glass/aluminum frame bleed light thru. I have this on my wifes S7 edge as well as mine.
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OK cheers good to know it's not just mine. Seems a bit odd how water resistant phone would allow light out in such a way if light can get out surley water can get in.
marcgear said:
OK cheers good to know it's not just mine. Seems a bit odd how water resistant phone would allow light out in such a way if light can get out surley water can get in.
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If I had to guess, this is most likely not light leaking through the crack, but rather just some light thats being manipulated by the curved glass and reflected onto the metal where it meets the glass. At least that's my best theory.
Xileforce said:
If I had to guess, this is most likely not light leaking through the crack, but rather just some light thats being manipulated by the curved glass and reflected onto the metal where it meets the glass. At least that's my best theory.
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I wish that was the case my friend. I first thought that so I taped the sides of the screen to block the light and still comes beaming through both sides.
If light is bleeding thru the cracks does that necessarily mean its not water proof anymore? If so we have a big problem as both mine and my wifes phone has this issue. Although we aren't dipping our phones in water or going to test it out, its nice to know that they are indeed waterproof.
Take a photo. I'd like to see it.
Sent from my SM-G935T using Tapatalk
marcgear said:
I wish that was the case my friend. I first thought that so I taped the sides of the screen to block the light and still comes beaming through both sides.
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Well what im referring to wshouldnt be affected by tape. I mean the light essentially uses the glass like fiber optic and shines out onto the top of the metal.
Taping it off wouldn't effect this since the light we would be seeing is essentially in the glass still.
Tidbits said:
Take a photo. I'd like to see it.
Sent from my SM-G935T using Tapatalk
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Click to collapse
Just go to a white background on max brightness and hold the phone flat and look at where the glass meets the metal at like a 45 degree angle from above. You should be able to see it sort of lit up.
Xileforce said:
Well what im referring to wshouldnt be affected by tape. I mean the light essentially uses the glass like fiber optic and shines out onto the top of the metal.
Taping it off wouldn't effect this since the light we would be seeing is essentially in the glass still.
Just go to a white background on max brightness and hold the phone flat and look at where the glass meets the metal at like a 45 degree angle from above. You should be able to see it sort of lit up.
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That's light passing through the glass and not any type of gap. Taping off areas isn't going to affect the light reflecting through the glass.
Sent from my SM-G935T using Tapatalk

Note 4 Screen

It has been 7 months with this phone and when shine it under certain light,
I can see and use my hand to feel the minor scratches on the screen
Why is this happening?
Isnt this gorilla glass 4?
Gorilla Glass is nothing but a marketing hype. I didn't notice under sunlight but under an LED and was shocked too! At least a dozen micro bruises, which can't be felt, nor can be seen when display is on, so display experience is not affected in any way but just looking at the screen when display is off is not really a good experience, especially for someone like me who can't stand anything but a 100% perfect display.
So basically you can't do much other than not carrying your phone with keys, coins etc., and make sure nothing hard or sort of objects come in touch with the display, and just apply a protective screen, tempered glass will be a PITA for Note 4's display being a 2.5D one, so just get one of those plastic type ones, should do the job.
ithehappy said:
Gorilla Glass is nothing but a marketing hype. I didn't notice under sunlight but under an LED and was shocked too! At least a dozen micro bruises, which can't be felt, nor can be seen when display is on, so display experience is not affected in any way but just looking at the screen when display is off is not really a good experience, especially for someone like me who can't stand anything but a 100% perfect display.
So basically you can't do much other than not carrying your phone with keys, coins etc., and make sure nothing hard or sort of objects come in touch with the display, and just apply a protective screen, tempered glass will be a PITA for Note 4's display being a 2.5D one, so just get one of those plastic type ones, should do the job.
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Yup the feeling seeing your phone screen having minor bruise is pain
Btw thanks for the tip

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