Database Users

1.8.3. Issues: Screen and Finger Scanner

Since 1.8.3 I have noticed 2 very annoying issues:
1: Several times a day, my Atrix will stop detecting a finger swipe. No error, just no response. I must reboot to regain finger scanning.
1: Screen Timeout: The screen will frequently, but not consistently go off after only a couple seconds of idle time. It doesn't dim first and if you hit the power button it comes back to the screen you were on, not the lock screen.
Both of these issues happened with vanilla 1.8.3 and with Gingerblur and NEVER before the update.
Anyone else?

Fingerpring issue for me as well but also the button sometimes wont put my phone in sleep and ill have to pull battery cause its unresponsive but never the screen issue you're having. This update is full of bugs they need another update fast just to fix what this one broke. Oh and I think about 90% of people that updated have reported an issue with the fingerprint scanner
But thats just my 2 cents
Sent from my Atrix

If both of these issues are known and have been reported, feel free to lock or delete. I searched and didn't find any thread titles about this, but did not read every 1.8.3 thread.

I met the fingerprint issue too after 1.8.3 upgrade
Sent from my MB860 using Tapatalk

i had fingerprint sensor issues too, when i had stored fingerprints and restored settings for fingerprint sensor using Titanium backup. A wipe data may solve this(int titanium backup).
in 183 there is a new setting in Location And Security!
The phone is not necessary anymore to lock, when the screen goes off.
the screen can go off in 5 mins(in display settings)
and the mobile can locked in 10 mins(in location and security)!
i like this setting!

Paschalis said:
i had fingerprint sensor issues too, when i had stored fingerprints and restored settings for fingerprint sensor using Titanium backup. A wipe data may solve this(int titanium backup).
in 183 there is a new setting in Location And Security!
The phone is not necessary anymore to lock, when the screen goes off.
the screen can go off in 5 mins(in display settings)
and the mobile can locked in 10 mins(in location and security)!
i like this setting!
Click to expand...
Click to collapse
Where is the new setting in "Location and Security", I am not finding it. Thanks

charlyee said:
Where is the new setting in "Location and Security", I am not finding it.
Click to expand...
Click to collapse
I don't see it either in 1.8.3. The item "Security lock timer" that would be used for this is disabled (grayed out).

fingerprint issue here too just experienced for the first time yesterday.
i swipe it and there is no response.
good that there is a list of people here with the same issue so motorola can acknowledge it as a legitimate bug and hopefully fix it

Can someone else verify this? When I change the screen timeout from 15 to 30 seconds, then reboot the phone, it switches back to 15 seconds.

wookiebush said:
Can someone else verify this? When I change the screen timeout from 15 to 30 seconds, then reboot the phone, it switches back to 15 seconds.
Click to expand...
Click to collapse
this sounds like the GingerBlur 3.0 bug...upgrading to 3.1 fixed this for me

I am having issues with WidgetLocker and the fingerprint recognition, has anyone else experienced this issue with WidgetLocker? I have been having no issues, with the fingerprint scanning, once I turned off WidgetLocker.

Yes.
You are right!
I now recorded again fingprnts and that setting grayed out!!
I didn't used fingerprints cs some probs I had after restoring settings from backups, and waited to have 183 with 3.0 gingerblur..
Sent from my MB860 using XDA App

I found that powering off the device, pulling the battery for a few minutes, re-installing the battery, turning the Atrix back on, then wiping and re-doing the fingerprints permanently fixed my issue.

This issue is not the same issue as when TiBu backs up fingerprint data. This is an issue with the scanner being none responsive. OP this issue has bot be talked about here but on the Moto forums it's been reported by many users.
But thats just my 2 cents
Sent from my Atrix

I also had my first fingerprint issue since owning this phone for the first time yesterday after getting 183. Never had it ever before...somethings wrong with this update if multiple people are getting it for the first time now.
David

lanyao1920 said:
I met the fingerprint issue too after 1.8.3 upgrade
Click to expand...
Click to collapse
add me to the bad fingerprint group

Same issue with Widget Locker. Sometimes when I hit power, I can swipe finger and all is good. Other times, swipe does nothing - I have to slide the screen lock, then I can swipe (or enter PIN).
Can't seem to find any pattern to when it works or doesn't, but it does do this pretty often. Good thing is, it doesn't completely lock up - if I don't get the double-vibrate for a bad finger swipe, I know that I need to do the screen slider first.

Just to add to the people on the list, I experienced the fingerprint issue once, hasn't happened since though

the best thing to do is actually complain on the motorola support forum ...
i already did
https://supportforums.motorola.com/thread/50138?tstart=0
moto engineers actually look at that forum ...

So I read this thread and thought to myself, "Self, Thank G-d you don't have this problem." And then, of course, I jinxed myself. Add me to the fingerprint issues list!!
I did a power-off, battery remove, battery install, power-on, remove fingerprint data, reboot, then redo fingerprint calibration. If you don't hear back from me, assume it resolved the issue....otherwise, I'll report back....
How absurd?!
--Q

Help! Several major issues on 4.3 (home button, SIM, lock screen)

My N4 was away to repair a broken screen. Got it back on Wednesday and it immediately updated to 4.3. All was well, except for one weird issue where hitting a notification from the pull down would take me to the app via the pattern lock. I put this down to having played with some lock screen settings in Setting Profiles app (trying to disable it in certain settings), but it might not have been.
I've done the first device restart today, and after rebooting there are a few big issues.
1. I don't appear to have any mobile network, though wifi is connected. I had a good signal before the reboot.
2. I'm not getting a lock pattern or any lock screen at all, and it's not asked for the SIM pin
3. Hitting a notification in the pull-down makes the 'lock' clicking sound as it takes me to the app
4. The home button doesn't work. I see a slight dim of the screen and it makes the lock click sound, but nothing happens. Back and multitask work fine
Help! Any ideas? Are they known issues? Can't seem to find any reference online.
I'm on stock, using Nova Launcher

!!11oneone said:
My N4 was away to repair a broken screen. Got it back on Wednesday and it immediately updated to 4.3. All was well, except for one weird issue where hitting a notification from the pull down would take me to the app via the pattern lock. I put this down to having played with some lock screen settings in Setting Profiles app (trying to disable it in certain settings), but it might not have been.
I've done the first device restart today, and after rebooting there are a few big issues.
1. I don't appear to have any mobile network, though wifi is connected. I had a good signal before the reboot.
2. I'm not getting a lock pattern or any lock screen at all, and it's not asked for the SIM pin
3. Hitting a notification in the pull-down makes the 'lock' clicking sound as it takes me to the app
4. The home button doesn't work. I see a slight dim of the screen and it makes the lock click sound, but nothing happens. Back and multitask work fine
Help! Any ideas? Are they known issues? Can't seem to find any reference online.
I'm on stock, using Nova Launcher
Click to expand...
Click to collapse
Those are not any known issues or anything I have read since Andrid 4.3 came out. Try a factory reset to see if that solves the problem. If not, maybe the screen wasn´t the only thing broken on your device. Ask for warranty.

Thanks, will see how I get on this evening and try a factory reset if it doesn't fix itself.
Seems to be a weird problem related to the lock screen and when it should/shouldn't kick in...

!!11oneone said:
Thanks, will see how I get on this evening and try a factory reset if it doesn't fix itself.
Seems to be a weird problem related to the lock screen and when it should/shouldn't kick in...
Click to expand...
Click to collapse
Glad I could help.

Ok, I've done a factory reset. Not had much chance to play as it took hours to reinstall everything. But I've just had the word issue where selecting something from the notification tray (the setting profiles shortcut) took me to the lock screen to put in my pattern first, then took me to the app.
EDIT no pattern to when it does it, seems random and can be while I'm using the device, so the lock screen shouldn't kick in for any reason
Any ideas? Faulty device?

S7 Edge Lock Screen issue, wont unlock

I bought two Galaxy S7 Edge phones recently and have noticed this issue on both phones now. Both are also updated to the latest firmware. Both of us have fingerprints set up and a pattern backup. So far, the issue has occurred to us both twice. I happen to always use my fingerprint to unlock and she always uses pattern out of habit from a past phone. She brought it to me a couple of days ago and said her phone says to wait 60 minutes and try again. I asked how many times she entered it wrong, because of course I thought she entered it wrong. She said she didn't enter it incorrectly. I asked if she tried to reboot, of course not. Anyways, I held on to it and after 60 minutes I entered the pattern to unlock her phone and sure enough it wouldn't work. I rebooted, and tried again and it worked. OK...Weird.
The very next day, it happened on my phone. I always use my fingerprint though so it told me no match found. Say what? Tried again. Same thing. OK, swipe and tried my pattern. It says its incorrect and to try again in 30 seconds. 30 seconds later, I tried again and it locked me out for 60 seconds. This time I rebooted, and after it was done and 60 seconds had passed my pattern was working again.
I don't get why it randomly seems to not recognize that we are putting in the correct pattern or fingerprint. I am however happy that a reboot seems to resolve the issue. Is no one else experiencing this?

Mine doesn't lock instead!
So I tried couple of things. Rebooted, re-initialized Finger Prints and even pattern. Now matter what I do, it won't lock the phone. It will just unlock without asking for passcode, pattern, password or fingerprint. Only option I can think of is to restore the phone and try setting up lock option but that's pain in the a**!! I tried third party apps as to lock screen but none of them have the fingerprint unlock option! And some have ads and weird setup which worked... Gettting frustrating. Perhaps I should try restoring phone if there's no other option left

shunail said:
So I tried couple of things. Rebooted, re-initialized Finger Prints and even pattern. Now matter what I do, it won't lock the phone. It will just unlock without asking for passcode, pattern, password or fingerprint. Only option I can think of is to restore the phone and try setting up lock option but that's pain in the a**!! I tried third party apps as to lock screen but none of them have the fingerprint unlock option! And some have ads and weird setup which worked... Gettting frustrating. Perhaps I should try restoring phone if there's no other option left
Click to expand...
Click to collapse
Entirely different. I'm not sure this is actually an issue as much as it is probably settings. Go to settings, Lock screen and security, Secure lock settings. Check how long Lock automatically is set for (mine is for 5 seconds after the screen turns off automatically and that is set for 2 minutes.). Then turn on lock instantly with power key. Go to smart lock and see if that's being used. IF it is it would keep your phone unlocked when its connected via Bluetooth to a device you told it to trust, or when you are at a trusted place via google maps (such as home or work), or it could simply know your voice, or lastly if it senses that it is on your body (I don't get this one. Seems very insecure, like anyone could pick it up and it would just unlock.). Good luck!

Viper41086 said:
Entirely different. I'm not sure this is actually an issue as much as it is probably settings. Go to settings, Lock screen and security, Secure lock settings. Check how long Lock automatically is set for (mine is for 5 seconds after the screen turns off automatically and that is set for 2 minutes.). Then turn on lock instantly with power key. Go to smart lock and see if that's being used. IF it is it would keep your phone unlocked when its connected via Bluetooth to a device you told it to trust, or when you are at a trusted place via google maps (such as home or work), or it could simply know your voice, or lastly if it senses that it is on your body (I don't get this one. Seems very insecure, like anyone could pick it up and it would just unlock.). Good luck!
Click to expand...
Click to collapse
Forgot to mention, have done all of that. First I had it set Lock Automatically to immediately and tried 5 seconds, 15 seconds to all the 30 minutes, still won't lock (over night till I wok up in the morning)
Smart Lock:
Trusted Device are my car and my watch, but even with bluetooth disabled (just to give it a shot) it still doesn't lock.
Trusted Place: my home, but even with Location Service (GPS) turned off, still won't lock
On body Detection = Off
Trusted Voice = Off
Tried updating phone perhaps something may fix it, nothing.
Tried Security Policy updates and that says ... updated to latest version...
Been using Android since good old HTC Evo days and had no issue with my (last) Note 4 locking with fingerprint!! I love this phone really expect for this issue. Oh yes and another issue, gestures won't work also!!! Tried hand gestures for screenshot, nothing. Smart Stay doesn't work also!!!
Is something wrong with this phone perhaps??

shunail said:
Forgot to mention, have done all of that. First I had it set Lock Automatically to immediately and tried 5 seconds, 15 seconds to all the 30 minutes, still won't lock (over night till I wok up in the morning)
Smart Lock:
Trusted Device are my car and my watch, but even with bluetooth disabled (just to give it a shot) it still doesn't lock.
Trusted Place: my home, but even with Location Service (GPS) turned off, still won't lock
On body Detection = Off
Trusted Voice = Off
Tried updating phone perhaps something may fix it, nothing.
Tried Security Policy updates and that says ... updated to latest version...
Been using Android since good old HTC Evo days and had no issue with my (last) Note 4 locking with fingerprint!! I love this phone really expect for this issue. Oh yes and another issue, gestures won't work also!!! Tried hand gestures for screenshot, nothing. Smart Stay doesn't work also!!!
Is something wrong with this phone perhaps??
Click to expand...
Click to collapse
Hmm.. Have you tried turning off Smart lock all together? Otherwise, all I can think is to factory reset settings before you factory reset the phone.

Factory Settings Reset did it
Factory Settings Reset did it however gestures and smart stay are still issues!! Then I courage myself to do Factory Phone Reset and dang the issue with the gestures persists!!

Bump.
No one else is having this issue? I just happened to be the only one with two new phones that do it?

This literally just happened to me! I was walking to a friend's house and was using the phone just fine - was using Facebook Messenger and Spotify. All of a sudden, I try to unlock it (I have a pattern to draw, not a code) and it doesn't work. I have no idea what's going on but I don't want to factory reset and lose all my contacts and pictures. I only have four tries left to unlock it before it automatically resets itself. I've tried using the Android Device Manager to set a temporary password but since there's already a pattern to draw it won't bypass the lock screen for some reason. I never thought to check the security settings on my phone (why would I if I had a lock screen on it?) so I can't use the Samsung equivalent either. I'm extremely frustrated - been looking for help for about an hour and I'm finding absolutely nothing. It's clearly been a problem before and yet there's no solutions or explanations as to why it's happening??

While I am still having this issue sparsely, I can get around it simply by rebooting. It's just annoying to have to do so.

It's anew feature of S7 called SMART LOCK, meaning your phone knows if you're in a safe place such as your Home, your Car or if you paired a smart watch with your phone and added it as trusted device, as long as you're connected to your watch, the phone knows you're in a safe place so you dont need to enter password to your phone. Or if youre in your car or at Home, then you wont need to enter password to open your phone. But if you want to remove this feature and want to swipe or enter your pin no matter where you are then do this..go to:
SETTING>LOCK SCREEN & SECURITY>SECURE LOCK SETTING>SMART LOCK. Here you'll see "Trusted Places" and "Trusted Device" Just edit or press and hold whatever is in there, e.i your watch, your home address etc...then remove and you should be good to go.

Have you tried turning off Smart lock all together? Otherwise, all I can think is to factory reset settings before you factory reset the phone.

Screen Lock Problem - Randomly Stops Requiring Passcode/Iris/Fingerprint

After a couple days of using my phone without a reboot I notice that it stops requiring unlock credentials such as my pin, iris or fingerprint. I will be able to swipe to unlock the phone and the security is completely removed.
Has anyone else noticed this? If I reboot the phone the security goes back to normal.
The only app I have that I think could cause this is BxAction to remap my bixby button to google now.

Under settings > security > smart lock there are options for keeping your phone unlocked in certain situations, e.g. in trusted places or when connected to a particular bluetooth, check to see if nothing is enabled there, and usually it locks after a reboot like you listed

Stupid question: have you enabled face recognition?

Did you set your screen lock to happen immediately or is it delayed?

kash20 said:
Under settings > security > smart lock there are options for keeping your phone unlocked in certain situations, e.g. in trusted places or when connected to a particular bluetooth, check to see if nothing is enabled there, and usually it locks after a reboot like you listed
Click to expand...
Click to collapse
pete4k said:
Stupid question: have you enabled face recognition?
Click to expand...
Click to collapse
SeanForester said:
Did you set your screen lock to happen immediately or is it delayed?
Click to expand...
Click to collapse
Ok so I uninstalled bxactions to see if it was causing the problem. It appears it was not the culprit.
I currently have my phone setup to use iris, fingerprint and pin. It will work normally for approx one day.
Then all of a sudden it doesn't require my credentials to unlock. I have smart lock setup to not require credentials when connected to BT in my truck and when at the GPS location of my house. I'm currently sitting at work and it's swiping to unlock without reading my iris or fingerprint.
My lock delay is 5 seconds and auto when I press the lock button.
If I reset the phone it starts working normally again.

Now that I think about it I have a feeling its something to do with smart lock thinking I'm either still at home or that I'm still in my truck.

I'm having the same exact problem and I have the same exact setup as you! It started doing this a couple days ago. I have Smart Lock set to keep the phone unlocked when I'm at home (GPS coordinates) and when connected to bluetooth in my car. I got to school yesterday and noticed the phone wasn't requiring my irises or fingerprint anymore. I let it be for a little while to see if it would correct by itself and it didn't. I restarted the phone and that fixed it but it did it again this morning! It seems as though Smart Lock isn't registering I'm not at home or in my car. This is huge security flaw.

volfan22 said:
I'm having the same exact problem and I have the same exact setup as you! It started doing this a couple days ago. I have Smart Lock set to keep the phone unlocked when I'm at home (GPS coordinates) and when connected to bluetooth in my car. I got to school yesterday and noticed the phone wasn't requiring my irises or fingerprint anymore. I let it be for a little while to see if it would correct by itself and it didn't. I restarted the phone and that fixed it but it did it again this morning! It seems as though Smart Lock isn't registering I'm not at home or in my car. This is huge security flaw.
Click to expand...
Click to collapse
If others are having this issue then I agree as well this is a huge issue.
I just went home on my lunch break and the screen lock is still working normally. I connected to my truck when I was on my way home. I didnt pay attention if it was requiring any type of unlock when I was home.

nadrojcote said:
If others are having this issue then I agree as well this is a huge issue.
I just went home on my lunch break and the screen lock is still working normally. I connected to my truck when I was on my way home. I didnt pay attention if it was requiring any type of unlock when I was home.
Click to expand...
Click to collapse
Do you have On body detection turned on by chance? That may be your issue. Located in smart lock settings.

Outbreak444 said:
Do you have On body detection turned on by chance? That may be your issue. Located in smart lock settings.
Click to expand...
Click to collapse
No the only smart lock options I have enabled are bt in my truck and GPS at home.

Outbreak444 said:
Do you have On body detection turned on by chance? That may be your issue. Located in smart lock settings.
Click to expand...
Click to collapse
I don't have that setting checked either. Just bt for car and gps for house. Not a huge deal for me personally because I'm pretty much always around people I trust but this really is a huge security flaw if it is happening to a lot of people.

Are you looking at the screen when swiping the lock screen? The iris recognition is actually very fast and you only see the alignment screen if it cannot immediately read your iris.

Outbreak444 said:
Do you have On body detection turned on by chance? That may be your issue. Located in smart lock settings.
Click to expand...
Click to collapse
OCedHrt said:
Are you looking at the screen when swiping the lock screen? The iris recognition is actually very fast and you only see the alignment screen if it cannot immediately read your iris.
Click to expand...
Click to collapse
No I purposely pointed it away from my face to test this.
I haven't had it happen since the day after creating this post. I wonder if some Samsung apps were updating over night and causing the issue.

I added a post about this two days ago in this forum area. Try turning off finger gestures from advanced settings
Sent from my SM-G950W using Tapatalk

Bedeadu said:
I added a post about this two days ago in this forum area. Try turning off finger gestures from advanced settings
Sent from my SM-G950W using Tapatalk
Click to expand...
Click to collapse
Weird how they would be linked. I did notice that my fingure print gestures stopped working the other day too. I turned the setting off and back on and it started working.

After several days of the phone working properly when I traveled out of town, it is doing this again. I am at school, which is not a location I am using for trust locations, and the phone is staying unlocked. This is honestly pretty ridiculous and needs to be addressed. The only thing I can think is that I am connected to the same wifi network at my apartment (campus housing that is off campus) and while on campus. Maybe the phone is thinking I'm still in the same location since the wifi networks are the same?

Bedeadu said:
I added a post about this two days ago in this forum area. Try turning off finger gestures from advanced settings
Sent from my SM-G950W using Tapatalk
Click to expand...
Click to collapse
I just tried this as my screen lock isn't currently not working.it didn't make a difference having gestures turned on or off. I tried turning wifi and GPS on and off as well. Only way to get it to work again is reboot.

Trusted Voice Ok Google Detection

When using Ok Google with screen off, the phone hears me and wakes, but gets stuck at the unlock screen. Anyone else?

Happened to me and there was an issue getting into smart unlock settings so I reset my entire phone and started over and everything worked again
---------- Post added at 08:48 AM ---------- Previous post was at 08:38 AM ----------
Read this https://forum.xda-developers.com/es...blems-cropped-smart-lock-blank-t3668541/page3

imdebbas said:
When using Ok Google with screen off, the phone hears me and wakes, but gets stuck at the unlock screen. Anyone else?
Click to expand...
Click to collapse
Settings
Security
Trust Agents
Then toggle Smart Lock off and on...
Then check Smart Lock and make sure Trusted Voice is checked
Sent from my PH-1 using Tapatalk

Mine did it again. I did what it says but smart Lock is still blank. Does it take a minute?

This happens on a regular (one a week for the last month) basis for me, it isn't really annoying except when I need it to work like when I'm at home and I'm carrying around my baby. lol In addition to @rignfool's post you might need to go back and check that Smart Lock is NOT in the menu before turning Smart Lock ON again in trusted agents. That has worked for me everytime versus toggling it on then off in the same time period.

Recurring issue
I constantly need to toggle on-off the security -> trust agents -> Smart Lock (Google) to make it work again.
Any suggestion to eliminate the issue?
It seems I have to do it every morning after I left it charged over-night.
Thank you

There's a normal security feature that if the phone has been idle/unused for 4 hours that you have to manually unlock again before using OK google. Verified with multiple users! My Mother is having the exact same problem though, that it keeps locking it over the course of using it via bluetooth in car (Yes I've read there's already issues) and having it in front of her during use. Literally happened hit or miss right after activation. Maybe I'll reset her phone and start over again.