Ze553kl fingerprint doesn't work anymore - Asus ZenFone 3 Questions & Answers

Guys yesterday I cleaned my Zenfone 3 the whole body including the fingerprint hardware using a wet fiber cloth then my fingerprint suddenly doesn't worked I think it's because of water entering inside the fingerprint hardware? But I did a test on calculator .12345+= the fingerprint test is fine.
I even tried restarting my phone and wipe my fingerprint a lot of times but still the same.
What should I do?

Related

Fingerprint sensor error

Okay guys
I've just flasged the sac23 s9 rom https://forum.xda-developers.com/s7-edge/development/rom-sac23-s9-ported-rom-t3759458
everything went okay but went I want to set my fingerprint lock an erroor comes out saying make sure your fingerprint sensor is clean and dry I've checked my sensor and its clean and dry and not covered with screen protection
Any help is very appreciated
I'm having the same issue with the same rom. There are quite a few others experiencing this and most of the time it is after a hard reset/flashed rom.
It has been reported that it just randomly starts working again but I imagine this to be rare. Other than drying the bottom of the phone with a hair dryer to make sure it is dry, there doesn't seem to be much in the way of a solution I'm afraid.
Fingerprint error sac23
Hallo am having issue with the fingerprint on the updated sac23.. Anybody find a solution for this please
https://samsungvn.com/diendan/threa...2018-galaxy-s7-s7e-g930-g935f-fd-s-l-k.30810/
MOD EDIT: PAY-PER-CLICK LINK REMOVED

MI A1 touch pad, fingerprint sensor stopped working

I had water logged my phone 2 months back. It was working fine after I soaked the water out. But now suddenly touch pad, fingerprint stopped working. Everything else was working fine. I tried hard reset but didn't work.
After taking it to service centre they said they need to replace main assembly and fingerprint( Rs. 7800)
Can anyone suggest me what should I do?
Thanks

have you had problems with your fingerprint sensor?

I have a Zenfone max Pro m1 (6gb ram).it's not rooted.
My fingerprint sensor mostly Works when my finger is slightly wet or should I say has some moisture. If it's dry( no sweat nothing ) it mostly doesn't work.
Also enabling camera2api makes it worse ( don't tell me it can't affect it blah blah)
Anyone else faces issues like these??? Or was my product just faulty
Any help would be greatly appreciated
mightytruck said:
I have a Zenfone max Pro m1 (6gb ram).it's not rooted.
My fingerprint sensor mostly Works when my fingerprint is slightly wet or should I say has some moisture. If it's dry( no sweat nothing ) it mostly doesn't work.
Also enabling camera2api makes it works ( don't tell me it can't affect it blah blah)
Anyone else faces issues like these??? Or was my product just faulty
Any help would be greatly appreciated
Click to expand...
Click to collapse
It's not relevant to Camera HAL3.
Anyway, I have the similar issues and Camera HAL3 is enabled on my device. Fingerprint sensitivity is very poor from the beginning. Works well sometimes if we update or reset. But, over a period of time, the same issue appears again.
i have same problem and faces from startup
I don't have any problem with fingerprint sensor!!
It's works blazingly fast!!
I faced this problem as well but it didn't start the same way.
Its happened to me 3-4 times but every time it happened because of problems in flashing a rom.
When there were problems in flashing a rom my phone would become slow in openung apps and ram management would become **** and i would also have the fingerprint problem that you've described.
But it all goes away when i reflash the rom.
yashbajpai13 said:
I faced this problem as well but it didn't start the same way.
Its happened to me 3-4 times but every time it happened because of problems in flashing a rom.
When there were problems in flashing a rom my phone would become slow in openung apps and ram management would become **** and i would also have the fingerprint problem that you've described.
But it all goes away when i reflash the rom.
Click to expand...
Click to collapse
But I don't wanna root my phone
Thirumalai.K said:
It's not relevant to Camera HAL3.
Anyway, I have the similar issues and Camera HAL3 is enabled on my device. Fingerprint sensitivity is very poor from the beginning. Works well sometimes if we update or reset. But, over a period of time, the same issue appears again.
Click to expand...
Click to collapse
Sorry bro I meant worse not works guess I was really sleepy
To those of you who are facing fingerprint lags, just add your finger as much as you can, I've registered my two index fingers twice.
Add them in different positions like when you are holding the phone by one hand and.... you get it right.
Just register the same finger twice from angles which you use the phone regularly.
Also when you are in the screen which allows you to add more fingers or to delete the existing ones(fingerprint settings), if you use the fingerprint sensor with a registered finger, it'll point out the one which is registered (dunno how to explain more, just check you'll get it).
This can help you understand how precise is the recording and which angles are best.
mightytruck said:
But I don't wanna root my phone
Click to expand...
Click to collapse
Are you updated to the latest version of stock rom?
If not you could try updating manually.
Or you could revert to an older firmware and then try updating manually.
mightytruck said:
I have a Zenfone max Pro m1 (6gb ram).it's not rooted.
My fingerprint sensor mostly Works when my finger is slightly wet or should I say has some moisture. If it's dry( no sweat nothing ) it mostly doesn't work.
Also enabling camera2api makes it worse ( don't tell me it can't affect it blah blah)
Anyone else faces issues like these??? Or was my product just faulty
Any help would be greatly appreciated
Click to expand...
Click to collapse
Bro i have 6gb variant and same issue faced. I thought asus used a third class fingerprint hardware. The fingerprint sensor of rn5 pro is far far better than this.
mightytruck said:
I have a Zenfone max Pro m1 (6gb ram).it's not rooted.
My fingerprint sensor mostly Works when my finger is slightly wet or should I say has some moisture. If it's dry( no sweat nothing ) it mostly doesn't work.
Also enabling camera2api makes it worse ( don't tell me it can't affect it blah blah)
Anyone else faces issues like these??? Or was my product just faulty
Any help would be greatly appreciated
Click to expand...
Click to collapse
I also had this problem that fingerprint sensor needs to press harder than previously over the time but there is solution which works always.. Restart device by pressing and holding power button (not by reboot or shutdown option in menu) and if u want u can also remove previous fp and register new one neatly...
Fredin_ said:
To those of you who are facing fingerprint lags, just add your finger as much as you can, I've registered my two index fingers twice.
Add them in different positions like when you are holding the phone by one hand and.... you get it right.
Just register the same finger twice from angles which you use the phone regularly.
Also when you are in the screen which allows you to add more fingers or to delete the existing ones(fingerprint settings), if you use the fingerprint sensor with a registered finger, it'll point out the one which is registered (dunno how to explain more, just check you'll get it).
This can help you understand how precise is the recording and which angles are best.
Click to expand...
Click to collapse
Thanks for this advice I registered them.. will tell if it's better in a few days
Vvk380 said:
I also had this problem that fingerprint sensor needs to press harder than previously over the time but there is solution which works always.. Restart device by pressing and holding power button (not by reboot or shutdown option in menu) and if u want u can also remove previous fp and register new one neatly...
Click to expand...
Click to collapse
Thanks it really works
No use, no problems!
I have this problem too. I have latest stock room. I will try to add one finger print two times
I have max Pro m1 6gb.
Rooted and installed MIUI 10
No issues buttery smooth fingerprint sensor on dry skin.
Did you looked at your fingers, are there enough grooves on your fingers or did they just washed out during licking the CHURAN in childhood.
Sent from my ASUS_X00TD using Tapatalk
Total Overdose said:
I have max Pro m1 6gb.
Rooted and installed MIUI 10
No issues buttery smooth fingerprint sensor on dry skin.
Did you looked at your fingers, are there enough grooves on your fingers or did they just washed out during licking the CHURAN in childhood.
Click to expand...
Click to collapse
Lol??
---------- Post added at 12:20 PM ---------- Previous post was at 12:19 PM ----------
Fredin_ said:
To those of you who are facing fingerprint lags, just add your finger as much as you can, I've registered my two index fingers twice.
Add them in different positions like when you are holding the phone by one hand and.... you get it right.
Just register the same finger twice from angles which you use the phone regularly.
Also when you are in the screen which allows you to add more fingers or to delete the existing ones(fingerprint settings), if you use the fingerprint sensor with a registered finger, it'll point out the one which is registered (dunno how to explain more, just check you'll get it).
This can help you understand how precise is the recording and which angles are best.
Click to expand...
Click to collapse
Man your trick is awesome now fingerprint sensor respond like DC comic flash.?
I bought Asus Zenfone max Pro m1 from flipkart recently, I faced same issue after enabling hal3 and Google camera mod.
I had to press the finger print sensor so hard, which made it almost unusable. I tried deleting and adding finger prints. I thought this to be a hardware fault.
Flipkart offers complete mobile protection for ₹99, so I sent this mobile back to flipkart. They replaced the sensor, and also reset the phone.
Now everything works butter smooth. I'm afraid installing Google camera again would create this problem again.

Issue with fingerprint scanner

Hi guys,
I noticed that the fingerprint scanner practically match the fingerprint once in twenty attempts. Phone at the moment is 1 month old, and I have installed the MIUI 10.3.10, respect to previous release the situation has worsened significantly, Anyone suffer of the same issue?
No it works very well, you have to register 2 or 3 times your principal fingerprint (wich one with very clean finger for exemple and others with normal dirt). And if you use screenprotector, register after installing !
I confirm it sucks. Either works or not on global 10.3.10. Mostly works when you at your desk, but in real life scenarios, outside, etc, it frustrates me not being able to open my phone!
I can also confirm that fingerprint is really bad. My previous phone unlocked instantly in 99% but 9T takes loooong time to recognize fingerprint and it does it in 40%.
Yeah, I returned the device because it was so frustrating (not to mention the wifi was not reliable either..). Thought I liked the phone, I will buy only one with ultrasonic/normal FP sensor till the tech is matured enough
I don't like this scanner too... On Oppo Reno was ages better. Also seems like it goes on stand-by, if I unlok after some time it is slow, but if I relock and unlock again it is faster. Same for popup camera
Mi 9SE a manage fingerprint settings disappeared
I really dont understand what going wrong, on my Mi 9SE a manage fingerprint settings disappeared at all.
I did update to last version it didn't help, downgraded to previous version didnt help, wipe data and reset didnt help ...
Any ideas?
i have the same, i have to keep my finger there forever to unlock, so its able to unlock but just needs a lot of time.
moute13 said:
I really dont understand what going wrong, on my Mi 9SE a manage fingerprint settings disappeared at all.
I did update to last version it didn't help, downgraded to previous version didnt help, wipe data and reset didnt help ...
Any ideas?
Click to expand...
Click to collapse
The tech is new so the software sucks atm.
Some say that in MIUI 11 it is fixed.
I have the issue, after a few days/weeks the fingerprint dont work. So i have to delete the fingerprint and rescan. It works perfectly again for a few days. Any solutions? Yes, I use tempered glass.
Have you registered atleast 3 fingerprints for each finger and use the rhythm animation (makes it faster)
Also heard with tempered glass and the residual oils from your finger get onto the tempered glass and over time, the green light from the scanner difracts more and increases likelyhood of incorrect reading of finger print. If you're using a tempered glass then i suggest cleaning with isopropyl alcohol ever few days to remove the oils to avoid diffraction failure or get rid of the tempered glass.
BrunoSnickers said:
I have the issue, after a few days/weeks the fingerprint dont work. So i have to delete the fingerprint and rescan. It works perfectly again for a few days. Any solutions? Yes, I use tempered glass.
Click to expand...
Click to collapse
In Screen FP have issues with Temperer Glass. After 2nd try I am Able to Unlock within 3 tries.
The scanner works superb and fast. Guys you should understand that this is new technology and the way it works it's awesome, as for the protection screen you should feel and understand the way it works if you place tempered glass, imagine that the scanner is beneath the glass already and it is darkened by itself and if you put another glass on the top of it that will be double glass so the scanner array has to pass through 2 glasses to scan your fingerprint, if you place FP on dirty screen or if your FP might be smudged then it is blinded effect for the scanner. And the other issue if you place the protection screen of low quality that can mess it up as well. When you are saving your FP try to press it a bit harder on the screen so that the scanner can photograph it more clear.
hwandroid said:
The scanner works superb and fast. Guys you should understand that this is new technology and the way it works it's awesome, as for the protection screen you should feel and understand the way it works if you place tempered glass, imagine that the scanner is beneath the glass already and it is darkened by itself and if you put another glass on the top of it that will be double glass so the scanner array has to pass through 2 glasses to scan your fingerprint, if you place FP on dirty screen or if your FP might be smudged then it is blinded effect for the scanner. And the other issue if you place the protection screen of low quality that can mess it up as well. When you are saving your FP try to press it a bit harder on the screen so that the scanner can photograph it more clear.
Click to expand...
Click to collapse
Sorry... but you are not quite right. Yes, it works superb... with light and without any glass.
It works mediocre on low light... and almost none with tempered glass and low light.
For a top performance device, it's pretty pretty BAD!
Worst: I've wrote to Xiaomi Support, want to know what answer I received? None, absolutelly None.
Murshad007 said:
In Screen FP have issues with Temperer Glass. After 2nd try I am Able to Unlock within 3 tries.
Click to expand...
Click to collapse
But it works very good after i rescan my fingerprint. But the fingerprint is just a camera under the display....So I dont think there is an issue with the tempered glass....MIUI11 doesnt bring any better updates for the fingerprintsensor
Updated and summarized in the next post
MIUI Global 11.0.3.0 Stable
No screen protector of any kind.
Fully new phone, three or for weeks old, not carried around (TG, I have another and better daily driver), just sitting on the table the whole day
I've never seen a mobile phone with such a useless and sh...ty fingerprint recognition
If I add two fingers (thumb and index), there is almost no way it will recognize one or the other
Only if I define the same finger five times, as five fingers (maximum number allowed), there a chance it will recognize but still I usually have to try two times or sometimes even more (sometimes I have to enter the pin eventually)
I tried by several times by deleting fingerprint and defining again, but still not reliable
Btw there was no better with MIUI 10, and no improvement upon upgraded (three weeks ago) to MIUI 11 - same sh...t
---
Besides, Smart unlock does not work either
Xiaomi provides only one option, Trusted (Bluetooth) devices - but I tried with three BT sets, and cannot add any of them under the Trusted devices list (although phone recognizes them, pairs with and e.g. plays music over those BT speakers or communicates with the BT smart bracelet)
The other three Smart unlock options are completely missing: Trusted places, Voice match and On body detection
---
Edit: Gloves mode is also missing (ofc, not for fingerprint, but once unlocked eg by face, for further touchscreen actions in the winter
zgfg said:
MIUI Global 11.0.3.0 Stable
No screen protector of any kind.
Fully new phone, three or for weeks old, not carried around (TG, I have another and better daily driver), just sitting on the table the whole day
I've never seen a mobile phone with such a useless and sh...ty fingerprint recognition
If I add two fingers (thumb and index), there is almost no way it will recognize one or the other
Only if I define the same finger five times, as five fingers (maximum number allowed), there a chance it will recognize but still I usually have to try two times or sometimes even more (sometimes I have to enter the pin eventually)
I tried by several times by deleting fingerprint and defining again, but still not reliable
Btw there was no better with MIUI 10, and no improvement upon upgraded (three weeks ago) to MIUI 11
Click to expand...
Click to collapse
There was no better upon OTA to 11.0.4 QFJEUXM but after unlocking Bootloader (maybe due to its hard reset), Fingerprint scanner now finally works pretty fine for me
Two fingers registered, almost always (still, not really always) unlocking on the first attempt
This scanner takes picture of your finger so in low light or dirty wet fingrer it becomes slow or miss to read finger. This is fine in good light and warm weather
Išsiųsta naudojantis Mi 9T Tapatalk 4 Lt
zgfg said:
MIUI Global 11.0.3.0 Stable
No screen protector of any kind.
Fully new phone, three or for weeks old, not carried around (TG, I have another and better daily driver), just sitting on the table the whole day
I've never seen a mobile phone with such a useless and sh...ty fingerprint recognition
If I add two fingers (thumb and index), there is almost no way it will recognize one or the other
Only if I define the same finger five times, as five fingers (maximum number allowed), there a chance it will recognize but still I usually have to try two times or sometimes even more (sometimes I have to enter the pin eventually)
I tried by several times by deleting fingerprint and defining again, but still not reliable
Btw there was no better with MIUI 10, and no improvement upon upgraded (three weeks ago) to MIUI 11 - same sh...t
---
Besides, Smart unlock does not work either
Xiaomi provides only one option, Trusted (Bluetooth) devices - but I tried with three BT sets, and cannot add any of them under the Trusted devices list (although phone recognizes them, pairs with and e.g. plays music over those BT speakers or communicates with the BT smart bracelet)
The other three Smart unlock options are completely missing: Trusted places, Voice match and On body detection
---
Edit: Gloves mode is also missing (ofc, not for fingerprint, but once unlocked eg by face, for further touchscreen actions in the winter
Click to expand...
Click to collapse
While I don't doubt you have a problem, I am on the same release of firmware and mine works close to 100% of the time with no problems. The only thing I can think of is a manufacturing problem that you have that I was lucky enough not to get.

Fingerprint Sensor - HW or SW problem?

Please forgive this annoying question, but I recently dropped my K20 (and myself) in seawater in a boating "accident" and, obviously, the phone stoped working immediatelly. Opened it, dryed it, cleaned it with IPA, to no avail.
Then, after 10 days, it came back to life. The only thing not working was the FP sensor. So I bought a new one, but the phone still doesn't recognize it. I remember a problem with some phone in the past that when the FP sensor was replaced, it would not recognize it before resetting some partition or something. Does anyone know anything about it? Maybe the new sensor is busted as well, or the connector from the bottom PCB to the upper one is damaged, I know, but any information would be appreciated.

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