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I'm having some serious issues with my phone. This morning the battery was suddenly drained completely, don’t know why yet. Then after charging the phone a bit and rebooting it, it constantly goes into driving mode and starting the voice command application. The most strange thing however is that when I choose to power off the phone, it shuts down but then automatically reboots.
I know I should try factory reset, but anyone else had this problem?
(I have original firmware and the phone isn't rooted)
EDIT:
Doing a hard reset seems to have solved the problem.
Maybe your power button is broken (constantly pressed)? Did the phone get wet?
I have not heard of this. I've heard of bootloops and the phone rebooting when trying to power off but thats usually due to custom roms and people flashing over other custom roms which causes conflict. I think factory reset may be the only option. However, with the Galaxy S there used to be a way to get into safe mode. I beleive you'd hit the menu button as soon as you saw the Galaxy S boot logo. I haven't heard of a safe mode yet for SGS2 but perhaps someone can confirm if its available in this model?
If you can still get into settings of the phone when its on, I'd try going into Settings > Applications > Manage Applications and clearning data for voice commands
It almost seems as though your phone is registering home button being clicked thereby turning voice mode on and also turning it back on after a power off.
delinne said:
I'm having some serious issues with my phone. This morning the battery was suddenly drained completely, don’t know why yet. Then after charging the phone a bit and rebooting it, it constantly goes into driving mode and starting the voice command application. The most strange thing however is that when I choose to power off the phone, it shuts down but then automatically reboots.
I know I should try factory reset, but anyone else had this problem?
(I have original firmware and the phone isn't rooted)
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Click to collapse
Hi,
I was have exactly same problem, reset don't resolve my issue.
Solution was to replace my phone.
Thanks for the help, gonna try factory reset first. But this doesn't look like a software problem, so probably gonna need to replace it
delinne said:
Thanks for the help, gonna try factory reset first. But this doesn't look like a software problem, so probably gonna need to replace it
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Click to collapse
Well this is a strange problem. Is it possible a bread crumb got under your buttons? Or some case is so tight it is pressing on some buttons?
Don't have a case around it, but the power button isn't stuck I think because wouldn't the menu for shutting down the phone etc. appaer constantly? And if it's something under the buttons then it is just bad design, had the phone only a couple of weeks.
delinne said:
Don't have a case around it, but the power button isn't stuck I think because wouldn't the menu for shutting down the phone etc. appaer constantly? And if it's something under the buttons then it is just bad design, had the phone only a couple of weeks.
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Click to collapse
I had the same problem mate. And that was exactly what I thought, I actually started a thread on this problem about 2 weeks ago. Was really strange, people told me to take it back. But What I did was factory reset on the phone. Which still didn't completely solve my problem. So I left the battery out the phone over night. The most annoying thing was, the screen kept turning on, like something was being pressed, can't have been the middle button, because the menu would have come up, it didn't do that. And then to make matters worse the tap to speak driving mode kept coming up.
I then took out the battery and left it out over night. Put it back in, in the morning. Charged it up. Didn't do it again.
Hope that helps. Try it.
Ok thanks, I will try it. It is really a strange problem as you say. After the factory reset the problem showed up again but not as often as before. Also after upgrading to latest firmware today, according to the battery monitor android OS is using 45%, that looks really strange to me.
Anyone having any issues with their phone crashing/restarting quite a bit?
A few times my phone wouldn't wake from sleep, so I've had to hold down the power and volume keys. Lots of times when I go to unlock the phone, it says that can't use biometrics as it has restarted, probably in my pocket without me noticing. It's also crashed once whilst I was actually using it, opening YouTube app.
I did a full Smart Switch restore from my S7, so that might have something to do with it. What's the best way to debug this to try and work out whether it's an app causing me problems or whether there's something with the phone?
Your phone might be defective, is it lagdragon or exynos? My S8+ is exynos and I've had no such problems with it, and nobody else that i talked to that also have exynos.
Nick676 said:
Anyone having any issues with their phone crashing/restarting quite a bit?
A few times my phone wouldn't wake from sleep, so I've had to hold down the power and volume keys. Lots of times when I go to unlock the phone, it says that can't use biometrics as it has restarted, probably in my pocket without me noticing. It's also crashed once whilst I was actually using it, opening YouTube app.
I did a full Smart Switch restore from my S7, so that might have something to do with it. What's the best way to debug this to try and work out whether it's an app causing me problems or whether there's something with the phone?
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Click to collapse
You could try settings>apps>reset app preferences. It'll obviously wipe out some stuff but if it is related to smart switch then it might solve it. This is the sort of thing restoring backups from smart switch/helium/titanium can do, and it ends up damn hard to diagnose. If all else fails I would factory reset it and let google play download and restore as many of the apps as it can and then manually reinstall the others from play store. If it still keeps crashing after than then it is probably faulty.
I just had one random restart after i had connected to the pc to transfer some stuff over, unplugged it and next thing i hear is a beep as it was rebooting. That is only the second time i have seen a random reboot since I got it though and I am putting a certain number of reboots down to being new/having a few bugs but it shouldn't be doing it very often.
Thanks, might have to try resetting app prefences. The only thing I really care about keeping is my SMS history and my launcher setup, both of which are backed up anyways.
and i am not talking about the 1-2 second wake time i see mentioned elsewhere online, talking 20 or 25 seconds. Had my galaxy s7 edge for a month, and about 2 days in it started lagging to wake up and has progressively gotten worse.
When i get a text, i hear it beep, i look at the phone and have to wait 20 seconds before the screen lights up and shows the notification. If i pick my phone up and hit the button, I have literally counted to 25sec before it come to life. Very annoying when you are trying to take a photo of something, or have to look something up.
I have turned off all animations, disabled SVoice, no help.. (i just hit it and counted 'one thousand, two thousand, three thousand, four thousand, five... and it came on).
Plus if you hit power button 2x, it will wait 5 seconds, and then come on, and immediately turn off. when i hit power again, it will come on within a second.
Anyone else having this issue? its rather annoying.
- no hacks, no roms, nothing special, very few apps.
ALSO Auto brightness won't work and Direct call...smart alert and all the other s7 features
Already made a reset and called samsung services but none is fixed the problem
Update: Yesterday i don't know how it's fixed and the phone worked fine but when i played music and turned volume up and locked the phone it starts lagging
Help me out with this please
Mine too...... following
Sent from my SAMSUNG-SM-G935A using Tapatalk
hmmmmmm well there are two options. you can hope that it`s a software issue and do a hard wipe of everything by flashing new software with odin or maybe you could try a custom rom because they tend to work better than the actually software made by the carriers, and if that doesnt work then it is for sure a hardware issue in which well no bueno
any other help please
remove your micro sd card and phone will be fine
i don't have an SD card and i've never put one in it
Have you tried clearing the phone cache
Factory reset and delete cache in recovery , if it didnt fixed then last option is reflashing original rom by odin , and if still these issues persist , then its a hardware issue for sure. If you are still in warranty , send it in for a repair or replacement.
all the sensors are not working now exept fingerprint ... I cleared the cache but i didn't reflashed the phone with odin
How's this issue? Was it fixed?
I have the same issue... it states to happen after I dropped my phone in water...
Hey guys, I have had my Note 4 for about 3 years now and it has never done me wrong. However, things have taken a turn for the worse... I started noticing a few days ago that it was slowing down on me, I mean, really slowing down. Big lag times when it comes to swiping to open the screen, or changing between apps, and the occasional self-shut down when the battery got down to about 15-20%. I had been putting off doing a self-update for a while, and when I finally had time to do one tonight, in hopes of cleaning it up, it is now lying on its death bed
I do not think the update ever finished (my phone is not rooted) but I was desperate enough to even do a factory reset and that has not fixed the issue.
Here are the symptoms:
As I go to boot the phone, I get past the Samsung Note logo and it looks like it is about to load properly, but then I get a popup that says "Unfortunately, the process com.android.phone has stopped" I hit ok and it keeps popping up again. I can't bypass it.. Then after I get passed that for a split second, another popup comes up that says "unfortunately system UI has stopped" It prevents me from getting to the home screen, in fact the screen behind it is black.
I have tried the following:
Clearing the cache partition from the recovery screen
I have done numerous hard restarts
I have gone through with a factory restart
That is where I have left off, and lost most hope, was with the factory restart. Now when I turn it on, I get past the logos and I can see in the background the page you would get as if it was a brand new phone (it says "Welcome! Preparing you device for first time use.." etc. But I can't do anything about it because I am still getting the same two popups that prevent me from doing absolutely everything!!!)
I have read about this happening and people seem to be able to fix this by accessing certain app setting and either resetting them, or clearing their cache. However, that is not an option for me because I can't get that far. I think something must have went wrong during the update...
Please help with any advice you can think of. I have been putting off rooting this phone pretty much because I was afraid of royally f****** it up, but at this point I am willing to try anything.
Thanks,
Eric
Hey guys, does anyone have any suggestions for my issue?? I am about to go out and buy a new phone, I have no idea what I can do to fix this. I have rooted it using Odin, but the popups are still occurring. I can't get the popups to stop, and they are preventing me from doing absolutely everything.
Is there anyway I can get it to go back to complete scratch? Again, I have done a factory reset, cleared the cache, rooted using Odin. I have done everything I can think of/what I have read I can do. I am willing to try anything at this point.
UPDATE: At this point my phone is on, and the only error message/popup I am getting is "Unfortunately, System UI has stopped." Behind that popup is a blank, black screen. The only option I have is to click ok, and the screen remains black.
Temporary solution that might work- Try logging in safe mode: Switch off the phone. Power it on and as soon as Samsung logo appears, release the power button and press and hold the volume down button. Release button when you see Safe Mode on the lower left corner of the screen. Try uninstalling all user apps in safe mode. To get back to the normal mode you can drag down from notification and disable safe mode.
You could also download the latest software for your model from samfirm and flash it via odin after factory reset. Could be a permanent solution.
why you just flash last frimware from sammobile,it will solve all your problems
SOLVED!!!
Alright guys, I was able to solve my problem, all thanks to this thread:
https://forum.xda-developers.com/note-4-sprint/general/stock-tar-odin-flashable-t3250864
I had already tried flashing a fresh stock rom, but to no prevail. I saw this thread and thought, hey why not give it a shot, and bingo! After downloading the .tar file for marshmellow and launching it through odin, she was good as new! So if anyone seems to have a problem with the system ui or the process phone.android popup, I suggest that thread.
Since days ago, my s8 has been randomly restarting throughout the day. Yesterday it started going off and will not turn on unless I do force restart (Vol down + Pwr). I have tried restarting in Safe mode, Clearing cache Partition and I even did a total factory reset.
This morning the Iris sensor even stopped working. Please what do I do?
SamsungJB said:
Since days ago, my s8 has been randomly restarting throughout the day. Yesterday it started going off and will not turn on unless I do force restart (Vol down + Pwr). I have tried restarting in Safe mode, Clearing cache Partition and I even did a total factory reset.
This morning the Iris sensor even stopped working. Please what do I do?
Click to expand...
Click to collapse
Try giving your phone an update via odin.
SamsungJB said:
Since days ago, my s8 has been randomly restarting throughout the day. Yesterday it started going off and will not turn on unless I do force restart (Vol down + Pwr). I have tried restarting in Safe mode, Clearing cache Partition and I even did a total factory reset.
This morning the Iris sensor even stopped working. Please what do I do?
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Click to collapse
from my prior experience (have not had this happened to me on this device - yet), but this typically has occurred when the RAM gets overloaded. this can be caused when you have too many applications running at once (background syncing, notifications, etc.).
i'd suggest installing greenify - as that helps hibernate some of those apps that tend to constantly run when you don't need it. also, try going to settings -> device maintenance and pressing the "optimize now" button - that should help clear some of the noise.
good luck.
jco23 said:
from my prior experience (have not had this happened to me on this device - yet), but this typically has occurred when the RAM gets overloaded. this can be caused when you have too many applications running at once (background syncing, notifications, etc.).
i'd suggest installing greenify - as that helps hibernate some of those apps that tend to constantly run when you don't need it. also, try going to settings -> device maintenance and pressing the "optimize now" button - that should help clear some of the noise.
good luck.
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I just tried installing Greenify. I am really not a heavy phone user. Just whatsapp, mails and browsing on chrome 90% of the time. The phone just restarted on its own again now.
SamsungJB said:
I just tried installing Greenify. I am really not a heavy phone user. Just whatsapp, mails and browsing on chrome 90% of the time. The phone just restarted on its own again now.
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Click to collapse
are you showing any notifications prior to it rebooting? sometimes the phone will do that if there is a software update.
go to the settings -> system updates -> check for system updates (do this while on WiFi)
if there is a new update, it's probably rebooting.
not sure if your phone is rooted, but if so, then it won't be able to make those updates. if not rooted (which is what i suspect), then it should take.
if no updates, then I would examine which apps are running in the background by going back to the Device Maintenance setting.
SamsungJB said:
Since days ago, my s8 has been randomly restarting throughout the day. Yesterday it started going off and will not turn on unless I do force restart (Vol down + Pwr). I have tried restarting in Safe mode, Clearing cache Partition and I even did a total factory reset.
This morning the Iris sensor even stopped working. Please what do I do?
Click to expand...
Click to collapse
Sad to hear this. Some pointers if it could help you.
- Do you know what is the last operation you did just before this problem started ? Was it an update ?
- Does the restart become less frequent after you wipe the cache ?
- Is it heating up just before the restart happens ?
- Dial *#0*# .. and check for IRIS Scanner and other sensors and see if all is ok.
If you are on warranty, Take it to the service center ASAP.
Regarding Updates, Please do it only via Smart Switch
OR
Take it to the service center and ask them to update it. They should charge you a mere 4$ equivalent if not in warranty
Hi guys,
A very similar problem happened to me. Thursday morning my phone restarted itself and got stuck on the Samsung Galaxy S8 boot screen. Despite holding bixby, volume up and power it won't boot into recovery mode. I can get it into download mode but despite following some guides on here I was unsuccessful at attempting to update/re-flash through Odin. It failed each time.
I'm about resigned to taking it into the Samsung store but wondered if you guys would have any further advice? FRP and OEM lock are on, unfortunately I'm not sure how to turn them off when the phone wont boot.
Kind regards,
Daz