Any way to Power ON phone now that power and volume down buttons are dead? - Moto G5 Plus Questions & Answers

So,I was pretty excited about the moto g5 plus, making sure I had it ordered and in my hands the day of it's U.S. release...........only to be disappointed by one issue after another.
Where to begin?
1.) Very disappointing camera(didn't expect much given the cost, but it's pretty bad)
2.) Sim Card will randomly stop reading while inside the device, thus requiring me to eject and re-insert it. Not a big deal, unless you don't have a sim tool or the equivalent on hand, then it's pretty inconvenient.
3.) Fingerprint reader is basically worthless, since it never saves the settings stored, or even requires it be my fingerprint to unlock it.
4.) Bluetooth and wi-fi decide when and where they will turn off/on.
5.) Call cutting in/out (with both parties)when I cannot hear the person I'm speaking with, and the person being unable to hear me.
Finally---About 6 weeks or so ago, my volume down button went, with the power on/off button going down about 2 weeks after that. That's ok, I can work around that. I could still lower the volume with the touch screen, and the phone would just wake up whenever I used the fingerprint scanner(the one anyone can use). Overall, things weren't bad.
Until my phone died.
So, i've been looking at a 100% fully charged, fairly shiny Moto G 5 plus.....that I can't turn on. I have tried all the usual tricks(i think?) Volume Down + power button and all its other variants don't seem to work. Tried plugging it in to my computer via usb, which will charge it, but won't read it as an MTP device. I can't go into the phone to change the settings so that it does read it correctly. I thought I had the updated driver downloaded, along with the adb program, but it probably doesn't mean much if the phone itself isn't being recognized, huh?(using PC with Windows 10).
Basically, I'm short on ideas. Is there some sort of way I can "jump start" my phone? It's a terrible device that will be replaced soon one way, or another, but if I can get it back to life long enough to retrieve my media and scout out a new phone, I would be ecstatic.
Any and all help would be very much appreciated!

Looks like you had a bad unit. Why are you not claiming warranty on this?

suhridkhan said:
Looks like you had a bad unit. Why are you not claiming warranty on this?
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Click to collapse
This is likely a very stupid question..
but how would I even go about doing so? Ideally i'd like to recover the files from the phone, but if that's not possible, then yes, claiming on its warranty would be my next preferred solution.
Very frustrated to push the volume UP button and see the phone at 100% battery.........yet not have any way of actually turning it on.

Related

Got a future N1 problem I would like some input on...

All of us N1 owners know that the power button can be prone to failure over time.
Right now I use the "NoLock" app as well as the Lock Widget to make sure I don't have to push the power button that much (I instead use the volume keys to wake up the phone and the Lock Widget to put it to sleep)
I was wondering though... If in the future (like a year from now) when/if my power button fails... How do I turn on my phone once it powers off? Is there a way to do this if the power button doesn't work anymore?
Also is there a way to do this WITHOUT rooting? Really don't like rooting my phone
You could always get a replacement flex cable including a new power button.
ap3604 said:
All of us N1 owners know that the power button can be prone to failure over time.
Right now I use the "NoLock" app as well as the Lock Widget to make sure I don't have to push the power button that much (I instead use the volume keys to wake up the phone and the Lock Widget to put it to sleep)
I was wondering though... If in the future (like a year from now) when/if my power button fails... How do I turn on my phone once it powers off? Is there a way to do this if the power button doesn't work anymore?
Also is there a way to do this WITHOUT rooting? Really don't like rooting my phone
Click to expand...
Click to collapse
Its been almost a year and my power button is fine. Don't worry about things that might or might not happen
Remove the battery, plug in the USB/power cable and put the battery back in. Something like that anyway, I've already forgotten how I did it 2 months ago (lots happening here in Japan, many things aren't that important anymore in my memory! haha), and got my power button repaired anyway, but it worked.
siddharthsai said:
Its been almost a year and my power button is fine. Don't worry about things that might or might not happen
Click to expand...
Click to collapse
Agreed. I believe only a very limited number of phones have this failure. Don't worry about it, if you've made it a year without issue, it is very unlikely you're going to ever see it.
I'm pretty sure this problem only affected the initial batch of N1's. So only those who bought in January would have this problem.
If you have the flat volume rockers you don't have an initial N1. Apparently the first lot have volume buttons that stuck out more and some other visible changes that I can't remember. They should be on these forums somewhere.
But correct me if I'm wrong...
My power button is almost dead, but the combination of trackball wake (with cyanogenmod) and screen off and lock (market app) assigned to long-press search is quite painless.
The only remaining problem is iPhone users making fun of you when you explain the issue to them ...
Yeah,
With roms like CM7 (vol- equals wake from sleep) and Quick Boot, the pwr button and TB almost become unneeded
I never turn my phone off--charger at work, home, and in car
I've had 2 power button cables die on me.
one, I sent back, and when I got a replacement, it died on me within a month. I still have a second n1 which is ok.
basically, if your button starts to get to the point where you have to do multiple pushes, then cable failure is imminent.
you can get the phone to turn on, by plugging in the charging cable, and removing/ inserting the battery. after that, you need to have no lock or some other way of unlocking your screen without the power button.
I just ordered a new flex cable today, I was going to sell off parts for my other n1, but figure that I might as well fix it.
I plugged my N1 in to charge while it was off and it booted into recovery. Not sure if this is related to Amon_Ra or not, but I figured it wasn't a bad thing. The DZ does this too, so I'm getting used to it
seydhe said:
The only remaining problem is iPhone users making fun of you when you explain the issue to them ...
Click to expand...
Click to collapse
At which point you remind them of the SMS bug that allowed hackers to take over their precious iphones. Also, antennagate.
crachel said:
I plugged my N1 in to charge while it was off and it booted into recovery. Not sure if this is related to Amon_Ra or not, but I figured it wasn't a bad thing. The DZ does this too, so I'm getting used to it
Click to expand...
Click to collapse
I guess some SW has to control the charge. It's a function that is done in the stock recovery (phone charging when it's off), on many Android phones.
I ordered three of the AT&T N1's - one for myself when they were first released, then two more (for my wife and a friend) just before they stopped selling them. None of us have had a problem with the power button, and none of us use trackball wake.

[Q] Deep Sleep/Sleep of Death, no way to recover? RMA time?

I've had my transformer (16Gb WIFI) for about a month. I've been away on a vacation and relying very heavily on it. It worked fine until yesterday. I was laying on the couch using it, decided to watch some tv, locked it and set it down (with somewhere between 50% and 80% charge). I picked it up a few minutes later and pressed the power button to unlock, to no avail.
I've held the power button for over 2 minutes, I've tried for 20 seconds and then pressing it again. I've basically tried every recovery method that involves holding a combination of the power and or/volume for certain amounts of time, all to no avail.
If you put it up to your ear, you can hear it make some small noise after about 17-18 seconds. It's not really a speaker noise, but sort of sounds like a click (not the screen lock noise). I've plugged it up to power sources, and left it unplugged. If I receive an email, I hear the transformer sound the indicator alert. I can also see it on my LAN, and it responds to pings (although with high latency).
It's completely stock, with all of the latest firmware OTA updates from Asus, and is currently at 3.1. I have not rooted it, although I wish I had as I could just ssh into it and issue a reboot command. I attempted VNC as well, but I had never set anything up.
I was hoping there was something in the ASUS utility suite that would allow me to force a reboot or image it from windows, but there doesn't appear to be anything. I did install the windows USB drivers, and Windows recognizes the device, but I can't browse any file information.
Does anyone have a proposed solution for this? I think I may have tossed my receipt by accident, and I figured since it was working fine after my 30 day return window, it would stay fine. Sort of frustrating not having any possible recourse... (that I know of).
Any advice would be appreciated. I'm pretty familiar with Android, as I have a Nexus One and an Evo3D (waiting for a custom rom for that one!).
Thanks in advance!
If you hear email notifications, can see it in the Lan... maybe it is the screen. There have been some issues with it (don't know if ribbon cable getting disconnected or something like that. The sound you say to hear maybe the camera noise you can hear when booting.
Maybe you could try the hdmi out on your tv and check if you get any output.
About the recovery from SOD I think it was something like keeping power pressed for 10s, waiting 2s, pressing power for 10s...
Good luck anyway.
Regards.

[Q] S5 Enter recovery mode despite a broken power button?

My Galaxy S5's physical power button has stopped working. I've rooted the phone and reconfigured the keyboard configuration file so that my physical "home" button now serves as a power button. I've also disabled the two backlit buttons on either side of the physical home button and have enabled the stock Android softkeys for navigation. (The backlit buttons were malfunctioning as well, so I disabled them.)
The phone currently works great... the problem is when I try to change batteries. Since the normal power button doesn't work, I can't use it to turn on the phone. (The keyboard configuration tweak kicks in when the phone boots up, so the central button doesn't wake the phone after the battery swap... the phone has go through its boot procedure before that button would work.)
I figured out that if I can get to recovery mode, I can select the reboot option and the phone will turn on just fine.
The problem is that I can't usually get to the recovery mode, since the power button usually doesn't work. Sometimes it seems to work (and I can press power-home-up volume to reach the recovery mode).
Is there anyway that I can reach recovery mode without using the power button? Is there any tweak I can make to a BIOS or other pre-boot configuration so that the phone can reach recovery mode (or just turn on) without using the power button?
I can't take the phone back to Samsung for repair because I broke the screen and had it fixed by a third party. I've rooted the phone in order to reconfigure the navigational buttons, so I do have root capabilities. I'm using the stock Samsung firmware, which I'd prefer to keep using since it has the best camera driver for the phone.
Thanks!
There are apps that let you boot to recovery, check Play Store
Also ADB commands you can use, a quick google should find them, I can't remember them off hand
*Detection* said:
There are apps that let you boot to recovery, check Play Store
Also ADB commands you can use, a quick google should find them, I can't remember them off hand
Click to expand...
Click to collapse
Thanks for the reply. I browsed the app store, but the apps seem to be widgets that let you enter recovery mode. My problem is that after the battery is swapped, the phone needs to be turned on before I can get to an app. I can't seem to reliably turn on the phone because the power button usually doesn't work.
Is there an app or configuration process that will let me configure the physical home button to have the power to turn on the phone? Currently, I have the home button configured to wake the phone, but to get the button to that state the phone must first boot up and go through the key mapping routine. So, the home button currently won't start up the phone if the phone is fully powered down (not just screen off).
I'm open to any other suggestions for how to restart the pone when it's truly fully powered off.
Maybe I just need to take the phone to a repair shop for them to repair the power button, but I was hoping to avoid the expense through reconfiguring the phone, if possible.
Ah I see, does connecting the charger not power it on ?
*Detection* said:
Ah I see, does connecting the charger not power it on ?
Click to expand...
Click to collapse
When plugged into the charger, the phone lights up to show the battery charge level (green battery with bubbles rising from the Home key). To get the phone to boot up, I still need to use the power button, which usually doesn't work. It's really frustrating, because the power button is temperamental. I basically have to keep trying to get it to boot or go to recovery mode, but it can take a long time and I fear that the power button will give out completely soon. Currently, it seems to work maybe 5% of the time.
Otherwise, my phone is fine, so long as I don't swap batteries or fully power it down.
The problem is that I often need to swap batteries in the wilderness, while on backpacking trips etc., so I don't have a laptop or charger handy to help out. I was hoping to reconfigure the phone somehow so I could start it from a full power off state without any external helping device, like a laptop or USB cable. I use the phone for topo map navigation. I'm pretty good with map/compass navigation, but I'd really like a reliable way to reboot the phone in the wilderness.
Thanks again
trinkner said:
When plugged into the charger, the phone lights up to show the battery charge level (green battery with bubbles rising from the Home key). To get the phone to boot up, I still need to use the power button, which usually doesn't work. It's really frustrating, because the power button is temperamental. I basically have to keep trying to get it to boot or go to recovery mode, but it can take a long time and I fear that the power button will give out completely soon. Currently, it seems to work maybe 5% of the time.
Otherwise, my phone is fine, so long as I don't swap batteries or fully power it down.
The problem is that I often need to swap batteries in the wilderness, while on backpacking trips etc., so I don't have a laptop or charger handy to help out. I was hoping to reconfigure the phone somehow so I could start it from a full power off state without any external helping device, like a laptop or USB cable. I use the phone for topo map navigation. I'm pretty good with map/compass navigation, but I'd really like a reliable way to reboot the phone in the wilderness.
Thanks again
Click to expand...
Click to collapse
1
With your phone turned off, press and hold the Volume down and Home buttons.
2
While holding the Volume Down and Home, use a USB data cable to connect your phone to your computer.
3
Continue holding the Volume Down and Home button to until your phone will boot to Download mode.
4
Once your phone boots to Download mode, press on the Volume Down button to cancel the Download mode.
5
Once the Download mode has been cancelled, your Galaxy S5 will reboot.
Wait for your phone to completely start.
6
You have successfully turned on your Samsung Galaxy S5 without using the Power button.
Thanks. That sequence of steps will work great when I have my laptop handy. Do you know of a solution that would work in the wilderness without a laptop, USB cord, or power outlet? Generally, when I need to swap batteries and power down the phone, I'm in the wilderness.
I don't unfortunately, that was the only workaround I could find
Maybe you could fool the phone into thinking it is connected to a PC with some clever rewiring of a USB cable? Not sure how you would wire it, but Im thinking there may be a way to connect just a cable up so connecting it to the phone outside will make the phone think it's connected to a PC and allow download mode
It's possible that a USB 'jig' might help.......
http://forum.xda-developers.com/galaxy-s2/help/guide-how-to-make-usb-jig-reset-binary-t1604707
Sent from my rooted kn0x0 stocKK SM-G900F S5
keithross39 said:
It's possible that a USB 'jig' might help.......
Sent from my rooted kn0x0 stocKK SM-G900F S5
Click to expand...
Click to collapse
I'm thinking now that I should visit the repair shop to see how much they would charge to fix it properly. I really depend on this phone in the backwoods and wouldn't want a work-around to fail me when I need it most.
I'll keep you posted on the repair/cost. Thanks for the help.
trinkner said:
I'm thinking now that I should visit the repair shop to see how much they would charge to fix it properly. I really depend on this phone in the backwoods and wouldn't want a work-around to fail me when I need it most.
I'll keep you posted on the repair/cost. Thanks for the help.
Click to expand...
Click to collapse
I've watched a couple of 'teardown' videos for the S5, and from what I've seen, the screen has to be removed in order to get to any of the power, home or volume buttons.......and it's very difficult to remove the screen without risking damage........I certainly wouldn't want to try, and that's speaking as someone who has repaired a number of Samsung phones......
In the short term, you could try the jig.....I know it works on the S2, just can't remember if it boots the phone *fully* into download mode or just to the screen where you have the 2 volume button options to either enter download mode or restart.......
Sent from my rooted kn0x0 stocKK SM-G900F S5
I took the phone to the repair shop yesterday. It turns out that the S5's power button is just a thin tab with two metal contact squares inside the phone. There are prongs on the interior of the phone that make contact with these squares. If the prongs aren't properly aligned or properly bent to make contact with the tab's squares, the power button won't work. The technician was able to get the button to work by pressing his thumb on the screen by the power button while pressing the button. He's confident he can realign the prongs to make good contact. You do have to take off the screen to access the prongs, but since mine is a replacement screen already, he said it's pretty easy to remove.
My capacitive buttons were also dying and I had configured the keyboard boot files to disable the capacitive buttons. I had enabled the stock softkeys instead. The repair shop will be able to replace the "dock" component (which includes all the stuff at the bottom of the phone, like the capacitive keys, the charging port, etc.). That, too, requires removal of the screen, so while replacing the dock he'll fix the power button prongs. The entire repair is estimated at about $100.
I'll let you know if the repair succeeds. Yesterday I popped my SIM into an old Windows Phone (Lumia 521 running WP 8.1), and was reminded again at how much I dislike Windows Phone and how much I like Android. Absence makes the heart grow fonder... After a few hours of fiddling discontentedly with the Windows Phone, I put my SIM into my trusty Nokia 808 Symbian phone, which I'll use until the Sammy is ready.
Lol.....I moved from 'dumbphones' straight to Android.....so I've never had the experience of windows phones....though if it's anything like their PC OS, I'd have probably ended up embedding the phone in the wall........
Good luck with the repair, I hope they get it sorted for you.
Sent from my rooted kn0x0 stocKK SM-G900F S5
keithross39 said:
Lol.....I moved from 'dumbphones' straight to Android.....so I've never had the experience of windows phones....though if it's anything like their PC OS, I'd have probably ended up embedding the phone in the wall........
Good luck with the repair, I hope they get it sorted for you.
Sent from my rooted kn0x0 stocKK SM-G900F S5
Click to expand...
Click to collapse
Funny. Yesterday evening, I switched to my Symbian because I knew I was about to hurl the Windows Phone across the room if I kept using it.... The WP phone can do much more than the Symbian phone in theory, but in practice the old Symbian phone does everything it does really well and predictably, including multitasking. With WP, I'm never sure what the phone is up to as its multitasking is a joke. Some apps do in fact multitask, but others don't, and as a user, you can't tell which is operating in the background and which isn't, until you return to a background app and discover whether or not its been processing.
I've never used an iPhone, so I can't compare WP to iOS. But compared to Symbian or Android, WP will lead you to drink, and probably to drink heavily.
Lol.....having never experienced it's delights, I can't comment, but if it's anything like W8 on my wife's laptop I can see where you're coming from
(I'm a die hard XP user lol)
Sent from my rooted kn0x0 stocKK SM-G900F S5
Did you get anywhere with this? I have a Samsung Galaxy S5 G900F, the fingerprint scanner is for someone else's credentials and I don't have the login password etc. ADB is not an option as I cannot boot the phone to enable debugging mode. I have tried all methods of booting into recovery including Vol Up + Home + Power, this does not work.
Any suggestions would be appreciated
Have a good Easter bank holiday weekend!
-Si
trinkner said:
I'm thinking now that I should visit the repair shop to see how much they would charge to fix it properly. I really depend on this phone in the backwoods and wouldn't want a work-around to fail me when I need it most.
I'll keep you posted on the repair/cost. Thanks for the help.
Click to expand...
Click to collapse
If you are travelling this method also works with a battery booster (i have a bud one from a beer case...you charge it and take it with you..... ) it s stored energy backup battery that you plug in for a crappy charge)
so... when your on the road or in th woods, any power supply that you can connect (car charger, booster, etc will trigger the download mode and enable this solution. )
THANKS!!! MADE TWO USELSESS PHONES USEFUL AGAIN!!!

20 days, 2 bricked Nexus 6P

I assume bricked is the right term. And I'm pleading for some help here on what I can try before I call Google Support again.
Here is the quick run down: Bought 2 Nexus 6P, (Gray - Me), (White - Wife). Wife bricks her phone in 15 days, screen seems to work when held at different angles, can't seem to get it to stay on permanently, acts almost like an old VCR where it will partially draw the screen horizontally. Almost like a loose connector. It only stays on for milliseconds at a time, not long enough to factory reset or do anything remotely useful. Holding power for 8 seconds doesn't help. Holding power and both volumes does not help. Just to clarify, device is running, screen is black. Not a boot issue per say as a screen issue. Could previously hear her get alerts, can't right now (only see a battery icon). Since the screen is the main issue, I'm flailing in the dark as to where I am at any given point in time.
I assume how she uses the device because mine has been perfect and I can't seem to find a vocal crowd with this issue. However, after she bricks hers, she uses mine for an entire week and doesn't have any problems. Google support is extremely helpful and sends out an entire new device. I set it up and restore the apps, within 3 days (Friday -> Sunday) she has the exact same issue again - bricked. Now I'm completely flabbergasted. This device is still spotless, she has barely used it, it hasn't hit a surface hard, hasn't even been sneezed on. I can't even begin to stress how short a time period this is for a device to brick in. I can't help but feel this is a software app and the restore brought over the delinquent app. However, how come I can't reset the device and get back to a clean slate? Can anyone give me a trick?
Please, please help. She wants me to switch back to Verizon because of these device issues. However, even with 2 people, we are saving a ton on Project Fi and I really need this to work. Everything else has been a joy.
So I got it working. But I have a few questions...
Process:
1. Connected it to charger
2. Held power and both volume connectors
3. Held power again
4. Did both of these actions for upwards of 30 seconds at a time hoping for some response from the device.
5. Put it down on the table to write my forum post (still charging).
6. Battery image came on and off the screen randomly
7. Picked it up and held power one last time and it started booting normally.
I'm not sure which sequence of events led to what and I'd really love to know how to reliably reset it in the future. If this is the case then it means it was a software issue all along that persisted over several reboots.
Additionally, I'm frantically pulling software off of her phone - Elmo Calls, Sesame Go, Snapfish, Pinterest, etc. Fearing that one of these apps that I don't run on my device could be causing this. Is there any way to troubleshoot the software itself and see what device could have had access to the screen power and perhaps been powering the screen off as soon as I attempted to power it on (causing a flicker)?
Thanks.
your experience is really unusual you bought 2 phones but the one you are using does not have problems but your wife has, you switched phone then the problem occurs there is a chance a program is causing it as you already received a new one and it still occurring try to let her use the phone with the same software you are using and avoid which you dont use see if there is any progress.
Did you try factory resetting either phone?
Sounds like a software issue if they both had the exact same issue.
does she have some kind of serious strong magnet in her body or purse? haha
Soulfly3 said:
does she have some kind of serious strong magnet in her body or purse? haha
Click to expand...
Click to collapse
That's what I was going to say. Seems consistent to what a strong magnet would do to a screen. My next guess was a rogue app.
No magnets, nothing crazy. It started happening again yesterday a few hours after fixing it, I've hard wiped the device and bypassed the restore. Only updated the base applications and it is sitting on a charger - waiting to see if it will happen again.
Get a new wife?
VerucaSalt said:
Get a new wife?
Click to expand...
Click to collapse
Or, as OP seems to like to get things in 2, get 2 new wives so that if you brick one, you still have one left without having to wait for RMA.
All jokes aside, is there any specific oddities in how your wife uses phones (Does she work at a metal scrapyard with a big ass magnet? Okay, I promise, last one.) Or you could be extremely unlucky to have bought a defective unit, which was replaced by another defective unit.
To reliably reset the 6P you just hold the power button until the phone vibrates as it starts to boot again. Did the screen flake out as it booted up too?
ttminh1997 said:
Or, as OP seems to like to get things in 2, get 2 new wives so that if you brick one, you still have one left without having to wait for RMA.
All jokes aside, is there any specific oddities in how your wife uses phones (Does she work at a metal scrapyard with a big ass magnet? Okay, I promise, last one.) Or you could be extremely unlucky to have bought a defective unit, which was replaced by another defective unit.
Click to expand...
Click to collapse
Although these posts are funny as hell, honestly you would be surprised how many common every day things you come into contact with that can wipe data right off any storage medium. Although its definitely a possibility that you received a crap refurb phone, when you get the next RMA I would take some time to monitor your wife's daily routine with her cell (not her tinder activities), she might just be placing it near/on something that is wiping the phone or corrupting the data. Could also be a really junk app, but google is pretty good about keeping them out of the play store the best they can.
dl200010 said:
To reliably reset the 6P you just hold the power button until the phone vibrates as it starts to boot again. Did the screen flake out as it booted up too?
Click to expand...
Click to collapse
Yea, it was flaking out on the 8 second hold reboot - I performed it dozens of times without getting my screen back. What works reliably for me is to hold power and both volumes and then hit power again once the diagnostic screen shows up (whether I can actually see it or not). The reboot off of the diagnostic screen seems to bring the phone back to life consistently.
She is using the phone w/ just the base apps from yesterday - I told her to try breaking it without loading new apps - will see how this plays out today.
jaaaaaaaaf said:
Yea, it was flaking out on the 8 second hold reboot - I performed it dozens of times without getting my screen back. What works reliably for me is to hold power and both volumes and then hit power again once the diagnostic screen shows up (whether I can actually see it or not). The reboot off of the diagnostic screen seems to bring the phone back to life consistently.
She is using the phone w/ just the base apps from yesterday - I told her to try breaking it without loading new apps - will see how this plays out today.
Click to expand...
Click to collapse
Was that diagnostic screen flaking out too? I suggest to get more aggressive and factory reset through recovery and than ONLY connect her google account to get her contacts. Run like that for about a week. Otherwise your other choice would be to unlock the bootloader and try a custom ROM. I would suggest Cyanogenmod, DLROM (mine), Pure Nexus Project, or even Noob Builds.
ttminh1997 said:
Or, as OP seems to like to get things in 2, get 2 new wives so that if you brick one, you still have one left without having to wait for RMA.
Click to expand...
Click to collapse
haaaaaaaa, very good
---------- Post added at 03:37 PM ---------- Previous post was at 03:35 PM ----------
Soulfly3 said:
does she have some kind of serious strong magnet in her body or purse? haha
Click to expand...
Click to collapse
Was actually going to say this too, is there somewhere she goes or sits which has some kind of strong magnetic field? It's odd that it happened to one and then to the next one, unless they're just both from a faulty batch.
Suppose I will add a follow-up. Since I ripped all her software off the device it hasn't crashed once in the same fashion. So I mean, that is the conclusion. I'd love to say I knew how to dive deep enough into Android to pinpoint exactly which app had such incredibly disruptive and adverse affects (far worse than complete OS crashes). But I don't know Android well enough. Google has the original phone. It definitely seems like an app should not have been able to take over the display so completely.
I'm going to move forward and have my wife install more of her apps. Just wanted to shoot an update out in case I don't revisit this. Thanks everyone who posted.
Maybe a combo of rogue (rouge?) apps? I mean some apps do have the ability to draw over screen, so that might have caused whatever problem you had.
And OP, don't leave us

Moto X Pure - Screen Ruined - Is the phone still working?

Well, I had the mother of all bad luck yesterday and my Moto X Pure 2015 fell out of my hands as I was pulling it out of my bag. To make matters worse, right after it landed on the ground - a car drove over it Needless to say, the screen is completely obliterated. I assumed the phone was dead as well, however I noticed it was still feeling warm yesterday in the afternoon, so I held the power button down and I was able to get it to reboot (based on the vibration that occurred a few seconds after). I was looking today at LCD replacement assemblies on ebay, and I'm thinking of ordering one to try and replace the screen and see if the phone is still usable (they're only ~ $50).
My question is:
Is there a way to verify that my phone is in fact still working, without the screen? The only response I'm currently getting is the vibration when I reboot the phone. I tried connecting it to my computer as well, but I recall that it was set as the default to charge when connected to a computer, rather than allow me to transfer files - so even if it is connecting - there's not really any way for me to verify that. I did try calling the phone as well and it does ring on the callers end, so it is receiving calls - but there is no ring on the phone itself. I actually likely had the ringer on silent when this happened, so that doesn't really help me either.
I admit it's probably just easier to buy a new device and I did contact someone on Craigslist about a Moto G4 Plus, but I love this phone and I'm up for the project of trying to replace the screen. Just don't want to put in the time/money if it's a done deal.
Any thoughts on how I can try to verify if the hardware is actually still working, without the screen?
Mine still pops up on my computer (running Win7 in case it matters) when I connect in charging mode, so that's not a dead end.

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