Wi-Fi calling not working on LG G6 - LG G6 Questions and Answers

I'm on Rogers Canada and have their device.
Set up everything correctly by doing the setup and got an SMS notification that the wifi calling is active.
When I turn on wifi calling it says enabling for about 2 minutes and then it says enabled. However it doesn't actually work. I never get a wifi calling icon in status bar.
Called Rogers they said everything is good on their end.
Tired different wifi network and even a factory reset but no luck.
Any other suggestions?
Sent from my LG-H873 using Tapatalk

Have you tried to test wifi calling? What kind of statusbar icon are you looking for? Just wondering whether it's really not working, or you are just not seeing it because the indication is subtle.
I was all ready to say "I have AT&T and enough dead spots at my house that I can verify it works well." But now that I am looking, I am seeing some strange behavior I have never noticed before.
First of all some terms / definitions. On the AT&T variant (Rogers might be different) you will get a special icon next to the "AT&T" in the notification bar, which is a little handset with a wifi icon, when you have an active wifi call. When you have wifi calling turned on, the normal wifi meter changes only slightly to one with a little + on it.
I had wifi off and toggled it on in order to see those icons so I could properly describe them here. I just had the normal wifi icon. I made a call, and it did not indicate it was using wifi calling. But after I hung up I had the wifi+ icon and the next call did indicate wifi calling. I repeated this process several times with the same result, even waiting 5-10 minutes to see if it became enabled on its own after some time. Now, since I always normally see the wifi+ icon anytime I happen to notice it, and I rarely make calls but frequently toggle wifi, there must be something else that triggers it. Sending a text seems to do it as well as a call. And a longer wait might do it also.
So, now that I have done some more thorough experimentation, it seems that there might be a little bug there. Or it might just be related to the particular wifi network I'm on right now.
Just tested it on my home wifi for comparison, and wifi calling came on as expected within a couple seconds of enabling wifi, which would probably explain why I never noticed this happening before.

jdock said:
Have you tried to test wifi calling? What kind of statusbar icon are you looking for? Just wondering whether it's really not working, or you are just not seeing it because the indication is subtle.
I was all ready to say "I have AT&T and enough dead spots at my house that I can verify it works well." But now that I am looking, I am seeing some strange behavior I have never noticed before.
First of all some terms / definitions. On the AT&T variant (Rogers might be different) you will get a special icon next to the "AT&T" in the notification bar, which is a little handset with a wifi icon, when you have an active wifi call. When you have wifi calling turned on, the normal wifi meter changes only slightly to one with a little + on it.
I had wifi off and toggled it on in order to see those icons so I could properly describe them here. I just had the normal wifi icon. I made a call, and it did not indicate it was using wifi calling. But after I hung up I had the wifi+ icon and the next call did indicate wifi calling. I repeated this process several times with the same result, even waiting 5-10 minutes to see if it became enabled on its own after some time. Now, since I always normally see the wifi+ icon anytime I happen to notice it, and I rarely make calls but frequently toggle wifi, there must be something else that triggers it. Sending a text seems to do it as well as a call. And a longer wait might do it also.
So, now that I have done some more thorough experimentation, it seems that there might be a little bug there. Or it might just be related to the particular wifi network I'm on right now.
Just tested it on my home wifi for comparison, and wifi calling came on as expected within a couple seconds of enabling wifi, which would probably explain why I never noticed this happening before.
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Click to collapse
Thank you for your reply.
According to Rogers I am supposed to get that WiFi icon that tells me WiFi calling is enabled but I never do. Sounds like I should have similar experience as you do.
I have a ticket open with them and we will see what they reply with next.
Even though I don't have the icon I tried a few things to make sure if it is working or not. One is turning on Airplane mode and enabling WiFi. Go into settings and it says WiFi calling is being enabled. This always takes about 2 minutes to turn on however calling never actually works. It's like something is blocking the WiFi connection but I've tried 4 different WiFi networks. It seems like you get that WiFi calling enabled right away after connecting to WiFI.

Related

Big Issue - Can Make Calls But Not Receive

I have had a wizard for about a month now with few issues. After the first couple days I settled on Jaguar 4.0 ROM, and it has been working great except for a few times when it freezes / won't let me unlock the screen to use it.
However, the past few days a big issue has come about. I can make calls easily, but I cannot receive them. People say it goes straight to my voicemail. My phone doesn't ring, doesn't tell me I have missed calls, doesn't tell me I have voicemail.
Last night I found one thing that may be part of the problem. On the top, it shows the network strength - this is always strong. To the left of that, it SHOULD show an 'E' symbol, possibly for the edge network (at&t) ? Anyways, I know the E is there when it works. I can also connect to internet via GPRS when this is there. Lately, that E symbol no longer shows up. Intead, it has a different symbol with an 'x' on it (two arrows in opposite directions with a small x). At first I thought this just meant I wasn't connected to the internet for data usage at that time, but I've learned that I cannot receive calls either. If I try to connect to the internet, it says connecting but never connects.
If I click around in the menus and connection menus, or reset the phone (sometimes), eventually I can get the 'E' to show again and the phone is working like it should (not sure how to actually get it back, but after clicking around in menus I can). However, it doesn't stay. It seems to stay on a few minutes, I think everything is ok, and then I look at my phone 30 minutes later and that symbol is gone, thus I am no longer receiving calls.
It's weird, because I can make calls easily regardless of the symbol there. I'm clearly connected to the network, have a signal, etc. I've checked flight mode, which is always off. I've checked settings and everything looks ok.
Any ideas on what is going on or how to fix this?
Edit: Note - Turning flight mode ON and then OFF seems to get the E back and the connection restored properly. I think the same happens by turning the phone OFF then ON. However, it only stays fixed temporarily (less than 30 minutes) and gives no notice the proper connection is lost. I just find out next time I look at the phone and see it's not working and find out I've missed important phone calls.

When I wake up my phone, it's connected to 3G, but I am on wifi.

Anyone else having this problem? I don't remember having this happen on my MT3G.
It's really eating up the battery.
I am on JI2, and I never experienced this until last night after using Odin.
you have to change the wifi sleep policy in the wifi settings. Got to settings, wireless networks, wifi, then press the menu button and select advanced.
OMG! thanks, you're a real life saver.
Sorry to bring up an old thread. I have it set to never sleep but it still does. Any ideas? Seems when the display times out, it switches off wifi.
I have wifi on all the time at home and it's set to never sleep. Sometimes I see both the wifi and 3G icons. I know my wifi signal is strong, so no idea why the phone sometimes also seems to need a 3G data connection. One example is when I test GPS at home the 3G icon will pop up briefly. Another is following a reboot. But I see other times as well, and sometimes it stays for quite a while, but eventually goes away. I wonder if perhaps some ports get blocked by my router and the phone uses 3G communication to get around it. Bit of a mystery, but I don't see any other negative symptoms.
Here is something I have experienced. This is regardless of what ROM I am on.. Stock, Bionix, whatever...
I have wifi turned on at work. Sometimes I would see wifi and 3g on at the same time.
Now today, while texting, I noticed that my Wifi connection dropped to nothing, and at that point my 3g kicked in, which I expect it to. But when my Wifi reception kicks back up again, my 3g didnt turn off. I turned off Wifi and turned it on again, and my 3g turned off.
Anyone else getting the same experience?
samnada/ELStiko, That's what I'm really seeing too as I thought my wifi was just going to sleep.
ljv said:
samnada/ELStiko, That's what I'm really seeing too as I thought my wifi was just going to sleep.
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Click to collapse
I'm pretty sure my wifi isn't going to sleep. The wifi icon is on all the time with at least 3 bars. My cell signal is definitely weaker in my location. So, if it's seeking the strongest signal my wifi will always win.
Besides the possibility that my router is blocking some ports the phone wants to use, there's also a possible security issue. I know at one point the TMO My Account app would force a switch to cell communication versus wifi and I believe it was due to security concerns. Maybe some apps do the same thing.
I just did a GPS test, got a lock, stopped the test, closed the app, and the 3G icon stayed up for a couple of minutes then went away. Just one example.
Does seem odd, but I've just assumed there's some rational explanation. Could also be a bug...
your lucky you wake up and you have 3g. i wake up my phone is always on edge. lol
Sent from my SGH-T959 using XDA App

WiFi Dropping

I have the sleep policy set to never yet my WiFi at work keeps reconnecting every time i power it back on. My Evo4G has the same settings and doesn't drop the signal.
Ideas?
I'm having the exact same problem!
When I let my tablet sleep, after turning the screen on, the status bar says I'm connected to WiFi, but the bars are grey, not blue. Browsing the web works and YouTube as well, but apps like Talk keep saying I'm offline. After waiting a minute, it signs me in.
I have it set to never disconnecting WiFi, I'm not sure why it's doing this.
Same problem here. I returned my first Galaxy Tab 10.1 because of this. Sadly my replacement does the same thing.
I'm wondering how common this is or if returning it again would just be a waste of time.
It's particularly annoying because I like to stream after a while when the display is off, the streaming stops (wifi apparently dropping).
Seems like it is always one dang problem after another with each Honeycomb tablet I've had. *sigh*
Am I to assume by lack of response that almost nobody else has this issue? Just curious because it seems odd I'd have this problem with two tablets. And trying to decide if I should return and try a third time. Hate to keep returning them though if it's just a normal glitch with this tablet.
Same problem here, but only on my EAP network at work. On my home network (WPA2 personal), it works great.
cryptyk said:
Same problem here, but only on my EAP network at work. On my home network (WPA2 personal), it works great.
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Click to collapse
I have this issue too, I seem to be connected but bars are grey. I tap the wifi, which takes me to settings and once I tap on my my access point which already shows connected, it lights back up and the bars change back to blue. Mainly an annoyance for now.
I had this same problem, the only way I found that is consistent is using Bluetooth.
Anyone know of a good way to reproduce the problem on demand? It happens often. So I was going to return the tablet to Fry's Electronics. But now they've gotten super anal and won't even let me exchange unless I can duplicate the issue in store.
But it seems to happen at random times when the screen has been asleep for a while.
And I probably will do my best to avoid shopping at Fry's in the future as well.
Happens to me too. It definatly is annoying. Hopefully they can send out a fix when they release the touchwiz ui.
Sent from my white Samsung Galaxy Tab 10.1
It's not like I get disconnected from the net, although I see the grey bars, I can still surf the web and junk, but some apps log me out like I mentioned before. It used to happen all the time, now i only happens at times.
To see what I'm talking about, let it sleep for like an hour or two, and then launch Google Talk. It says you're offline, wait a bit and it logs you in again
Okay, that must be what is happening to me. I notice the grey bars all the time and a bit of lag once I pick up the tab and try to connect to some network resource. What I've discovered is that if you connect to a remember wifi spot (home) then let the device sleep and then move to another remember wifi spot (work) it just disconnects and waits for you to unlock the device before it even tries to reconnect.
It's driving me crazy, I take it from home to work and us to use it to keep me updated on emails but now if I forget to unlock it it won't scan the remembered wifi network that I'm now on, it just stays dormant until I unlock it which means no email notices or anything pop up.
There's got to be a setting or something to say always scan for networks, I have "never" checked but that does nothing in my opinion.

T-Mobile Wi-Fi Calling Problems

I'm having a couple of issues with Wi-Fi Calling and wanted to see if anyone else is experiencing the same. Whenever my phone goes into deep sleep, I don't receive any calls through Wi-Fi Calling. If a push notification comes through, Wi-Fi Calling will work again until the phone goes back into deep sleep. I have Wi-Fi always on in Wi-Fi settings, but that doesn't seem to work. The only thing that works is an app called Regpon WiFi Keep Alive, which prevents the phone from going into deep sleep. It works great, but it drains the battery. Appears to be a software issue since Wi-Fi Calling works fine when Regpon is on.
The other issue is when someone calls in, they sometimes will hear an echo on their end, but the call sounds fine for me. I'll call back and it's fine. I've brought these issues up to T-Mobile Customer Support, but they just regurgitate the same turn off router and wifi, turn on router and wifi, factory reset, etc. If anyone has a remedy to these issues, particular the deep sleep issue, it would be greatly appreciated. Thanks.
try this:
Settings > Wi-Fi
hit the MENU > Advanced Wi-Fi
change "Keep Wi-Fi on during sleep" to "Always"
hope that helps!
EDIT: sorry, just realized you tried that. I can confirm the echo issue, happens once in a while, people complain about it "sounding weird" and I turn off Wi-Fi calling and call them back and it's resolved. Never had that issue with my HTC One S w/ WiFi-Calling so I'm not sure where the problem lies.
code hustler said:
try this:
Settings > Wi-Fi
hit the MENU > Advanced Wi-Fi
change "Keep Wi-Fi on during sleep" to "Always"
hope that helps!
EDIT: sorry, just realized you tried that. I can confirm the echo issue, happens once in a while, people complain about it "sounding weird" and I turn off Wi-Fi calling and call them back and it's resolved. Never had that issue with my HTC One S w/ WiFi-Calling so I'm not sure where the problem lies.
Click to expand...
Click to collapse
Thanks code hustler. Just ran Better Batter Stats and there's an Android System partial wakelock called WifiDelayOffIfNotUsed. I wonder if this could be the reason why?
Try turning off Wi-Fi optimization in Wi-Fi settings
Sent from my LG-D801 using Tapatalk
SmiLey497 said:
Try turning off Wi-Fi optimization in Wi-Fi settings
Sent from my LG-D801 using Tapatalk
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Click to collapse
I have that unchecked as well, still the same. T-Mobile says it's the phone, but it must be the software if it works when it doesn't go into deep sleep, right? I can't imagine it being hardware related.
WiFi Calling Falls Asleep, Inbound Echo
I have the exact same symptoms on the LG G2 I just purchased. Been trouble shooting it for a couple of weeks. At least 50% of inbound calls go to voicemail unless phone was just used. WiFi calling icon is often red for 1/2 second when waking phone up. Phone never shows missed call, no ring occurs for caller or recipient and call goes directly to voicemail as if phone is off of network. Notification of voicemail is virtually instantaneous after caller hangs up from leaving message. Also, inbound calls have bad echo for the caller. I've tried multiple networks, always the same and it only happens on LG G2. I'm also using latest release of system from LG as of 1/9. As an aside, outbound calls work reasonably well, but do occasionally just drop, forcing me to redial tech support or whoever.
T-Mobile won't acknowledge that it is a known issue even after over 20 calls. Techs won't look into the problem or respond when they say they will look into it and get back within 72 hours. They blame the router or even tell me to call LG. LG says they only make hardware and base os and that wifi calling feature is T-Mobile's to support and I agree with them.
Since I depend upon wifi calling, this phone is going back. T-Mobile has been screwing people over with this phone's wifi calling for at least 2 months. I'm out of 14 day trial period due to extensive trouble shooting so must pay for 'service' but hopefully I'll get price of phone back as I plan to return through Costco and port number back out of T-Mobile. Unlike T-Mobile, Costco typically stands behind their customers which is why I shop there.
This is a great piece of hardware, although a bit pricy at this point. Until WiFi calling works though, for me it isn't worth the price for the handset plus service.

Some annoying issue with US LeEco Pro 3.

I bought this Le Pro3 the first day it came out on the flash sale. I really like this phone but there are some things that are pretty annoying. I fixed a lot of it but some issues are still there.
I have the stock ROM with 5.8.021s
Bluetooth.
Since I had the phone I left the bluetooth on all the time. I never had any issue with the battery draining or anything like that. But with the lasted update 5.8.021s, it seems like the blutooth turns itself off when I am not using it(when I leave my car) and turns itself on again automatically when I go in my car. I understand why they do this, it is to save battery. This would be fine if it worked. The issue that I am having is even though it is turned on by itself, it does not automatically connect to my car. This is an issue with all 3 of my car. I did NOT have this issue before. Is there a way to turn off this feature.
Gmail
I have many emails account but the only email app I use is the official google Gmail app. Randomly the "Auto-sync" will be turned off and I would need to turn it back on again. This is really annoying, when it is off, no email is pushed to me. After I turn it on, it would work for a while and again randomly the auto sync will be turned off. When I say random, it could be within a couple of hour, a day, or a few days. I can't figure out any patterns or what would trigger it. I don't use any auto clean up or anything.
Dropped call
I rarely make any phone call but I noticed that when I do make calls at home I need to turn OFF my wifi on my phone. If I don't I will loose the call within a minute. I am talking about just regular phone call, not though a special app or anything. I don't know if the phone uses wifi calling or anything like that. Even if it does, I don't understand why I would loose the call because I am usually next to the router.
If anyone has any answer or help please let me know.
I dont have any of these issues. Try restoring it from factory settings(if possible for you)
I have none of these issues, and I travel for work and actually -do- use wifi calling off and on here and there. Go to your wifi calling and make sure the wifi calling is turned off. Then do a network reset. Then make sure you do NOT have battery assistant turned on. Then go into the battery settings and make sure you do not have any auto power down or off settings turned of for any clock times.
Scitzofrenic said:
I have none of these issues, and I travel for work and actually -do- use wifi calling off and on here and there. Go to your wifi calling and make sure the wifi calling is turned off. Then do a network reset. Then make sure you do NOT have battery assistant turned on. Then go into the battery settings and make sure you do not have any auto power down or off settings turned of for any clock times.
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Click to collapse
Where do I find the wifi call feature?
Battery assist has always been off and I don't use any auto power down.
Saelee said:
Where do I find the wifi call feature?
Battery assist has always been off and I don't use any auto power down.
Click to expand...
Click to collapse
Go to settings. Click more. Inside there at bottom is wifi calling. Make sure it is off. I added screen shots
Scitzofrenic said:
I have none of these issues, and I travel for work and actually -do- use wifi calling off and on here and there. Go to your wifi calling and make sure the wifi calling is turned off. Then do a network reset. Then make sure you do NOT have battery assistant turned on. Then go into the battery settings and make sure you do not have any auto power down or off settings turned of for any clock times.
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Click to collapse
Strange, I don't have that option. What version do you have? Do you have to enable it somewhere first?
Saelee said:
Strange, I don't have that option. What version do you have? Do you have to enable it somewhere first?
Click to expand...
Click to collapse
what's your phone carrier? Does it support wifi calling?
Did you happen to flash any Chinese roms to lose wifi calling feature? If you are on a unmodified software, you better contact LeEco support....
Saelee said:
Strange, I don't have that option. What version do you have? Do you have to enable it somewhere first?
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Click to collapse
I'm on official US stock version ending in .21s
No, I didn't have to enable the setting to appear. It's simply there and toggled on or off. Perhaps it only shows up if your SIM card is from a carrier that supports it? I've used two different sim cards in my phone (AT&T AND TMOBILE), both of which support wifi calling, and the option for wifi calling was there both times.
suhridkhan said:
what's your phone carrier? Does it support wifi calling?
Did you happen to flash any Chinese roms to lose wifi calling feature? If you are on a unmodified software, you better contact LeEco support....
Click to expand...
Click to collapse
Bought the phone on the first day of the flash sale. I have the latest stock rom and have ATT.
I just got this phone and use it on AT&T. I don't have the WiFi calling option. I did use it on my Note 5.
My biggest problem is Android Auto. It didn't work at first so I read on here that resetting it reinstalling the Android Auto app fixes it. I cleared data and cache and it worked the next two times I plugged it in to my car and hasn't since. I tried clearing data and cache again but still no luck.
As discussed you can NOT toggle wifi calling on and off with an AT&T based SIM. This has led to ongoing tech support discussions with LeEco concerning calling issues with my LeEco Pro3, US version.
Specifically, when WIFI is ENABLED (not WIFI CALLING as this isn't functional), outbound call ringing is hit or miss. There's a period of silence and either the call is suddenly answered or disconnects and gives up. If wifi is DISABLED outbound call ringing ALWAYS happens. Compare that to my AT&T branded Note 4 whereby any outbound call rings regardless if wifi is active.
Further, I have had issues with INBOUND calls where my Pro3 does not ring. It's hit or miss and happens regardless of location. First knowledge of a phone call missed is voicemail. Some have dismissed this as the vagaries of cell phones but in my case it seems to happen more frequently than the 'occasional' missed call.
I'm starting to wonder if the outbound and inbound issues are related, and whether there's some inherent software problems related to ringing when wifi is present and functional. Obviously disabling wifi looks to be a workaround, albeit a poor one since I'm on a limited data plan whereby it's easy to forget to turn wifi back on.
No outbound ringing is simply an annoyance I can live with but the failure of inbound ringing is simply unacceptable. I'll probably sell this phone and have gone back to a Note 4.
Twrp backup
Hi Can anyone please perform a stock twrp backup for their handsets. I am in a soft brick and it would be greatly appreciated.
millkyway4 said:
Hi Can anyone please perform a stock twrp backup for their handsets. I am in a soft brick and it would be greatly appreciated.
Click to expand...
Click to collapse
Their is a couple these backups already search the threads.
Sent from my SM-A730F using xda premium

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