Cannot get LTE/4G on OnePlus 5 Vodafone NL - OnePlus 5 Questions & Answers

Evening all.
I received my OP5 today.
I noticed straight away when I put my sim card in I could only get H+ no 4G.
Sim card works fine with 4G in my OP3.
I done the following:
- Ensured APN was correct
- Ensured preferred network type was 2G/3G/4G
- Choose network operator manually and selected and I choose Vodafone NL 4G it tells me registration complete but no change. It always reverts to Vodafone NL 3G
- Entered *#*#4634#*#* and selected LTE/UMTS auto (PRL) REFRESH UPDATE
- Reset network settings and rebooted phone
- called Vodafone who reset my network settings and told me to retry. No change.
- Raised case with OnePlus support who told me to try another sim card. Tried with KPN and 4G worked. I need to go and tell them it worked but I doubt they can help me.
I've done everything I can think of and I'm now at my wit's end I would appreciate some advice and help here
Thank you!!

Sounds like some LTE band does not working...
Do Vodafon and KPN use the same band for 4G in your location?
If not, then does Vodafon use different bands in different location?
If yes, I would suggest to go to different location and try it there.

Hmm no idea mate, hope you can fix it !
I have Tele2 and I have no issues with it.

Vlad_z said:
Sounds like some LTE band does not working...
Do Vodafon and KPN use the same band for 4G in your location?
If not, then does Vodafon use different bands in different location?
If yes, I would suggest to go to different location and try it there.
Click to expand...
Click to collapse
Thank you for your reply. I agree that would seem like a band issue but I compared the specs of the OP3 and OP5 with regards to bands and the OP5 supports all the bands of the OP3 plus a lot more so I think this would ensure whatever the OP3 can do the OP5 can definitely do network wise.
According to 4g.nl here are the supported bands:
Frequency Telecom Provider
800 MHz 4G KPN / Vodafone / Tele2
900 MHz 2G / 3G KPN / Vodafone / T-Mobile
1800 MHz 2G / 4G KPN / Vodafone / T-Mobile
2100 MHz 3G KPN / Vodafone / T-Mobile
2600 MHz 4G KPN / Vodafone / T-Mobile / Tele2 / ZUM
I am not sure how accurate that is but it indicates there should be no difference.
I am truly stumped here.

deucalion0 said:
Thank you for your reply. I agree that would seem like a band issue but I compared the specs of the OP3 and OP5 with regards to bands and the OP5 supports all the bands of the OP3 plus a lot more so I think this would ensure whatever the OP3 can do the OP5 can definitely do network wise.
According to 4g.nl here are the supported bands:
Frequency Telecom Provider
800 MHz 4G KPN / Vodafone / Tele2
900 MHz 2G / 3G KPN / Vodafone / T-Mobile
1800 MHz 2G / 4G KPN / Vodafone / T-Mobile
2100 MHz 3G KPN / Vodafone / T-Mobile
2600 MHz 4G KPN / Vodafone / T-Mobile / Tele2 / ZUM
I am not sure how accurate that is but it indicates there should be no difference.
I am truly stumped here.
Click to expand...
Click to collapse
And trying the other sim slot doesn't make a diffrence aswell I gues?

Vlad_z said:
Sounds like some LTE band does not working...
Do Vodafon and KPN use the same band for 4G in your location?
If not, then does Vodafon use different bands in different location?
If yes, I would suggest to go to different location and try it there.
Click to expand...
Click to collapse
_Dusty_ said:
Hmm no idea mate, hope you can fix it !
I have Tele2 and I have no issues with it.
Click to expand...
Click to collapse
Cheers mate.
All I can think of is that a specific band is not working on the phone as it should and in my area that band is active but a different KPN band is active and that is why I get 4G on the KPN sim.
My main concern is "does my phone have a hardware issue?"

_Dusty_ said:
And trying the other sim slot doesn't make a diffrence aswell I gues?
Click to expand...
Click to collapse
It does not, sorry I forgot to add that to the list of things I tried.

Specs yes, but this particular unit might have some problem with some bands.
I would suggest to test in different location. Say if you are currently in town then go to some rural place and vice versa. (to be sure different bands are used) In rural places it usually lower bands like 800 MHz and in cities upper bands like 2100 MHz.
---------- Post added at 03:34 PM ---------- Previous post was at 03:31 PM ----------
Another idea, might be UMTS signal is stronger for some reason in your location. Can your force 4G only connection on a phone in provider settings?

Vlad_z said:
Specs yes, but this particular unit might have some problem with some bands.
I would suggest to test in different location. Say if you are currently in town then go to some rural place and vice versa. (to be sure different bands are used) In rural places it usually lower bands like 800 MHz and in cities upper bands like 2100 MHz.
---------- Post added at 03:34 PM ---------- Previous post was at 03:31 PM ----------
Another idea, might be UMTS signal is stronger for some reason in your location. Can your force 4G only connection on a phone in provider settings?
Click to expand...
Click to collapse
Thanks for your advice. I can set the phone in *#*#4634#*#* to LTE only to test.
What is interesting is that when I set this to LTE/UMTS auto (PRL) it always seems to reset back to TD-SCDMA/CDMA/UMTS
I have no idea what this means and why. This is mind boggling.

Same issue here. No 4g only 3g. I have no problems connecting my iPhone to the 4g network with the same Sim card. Let's hope OnePlus can fix this through a software update.

Exactly the same here. Bands are the same between networks, so it really points to software or configuration. Any other ideas are welcome... Let's see who's faster, oneplus or xda

Same probleem here

As far as I'm aware this affects all 5's on Vodafone NL. I have the same issue and haven't heard a single instance where someone has 4g on Vodafone.

I just spent an hour in the Vodafone store they had no chance of solving this as I knew it was the phone and not the network but it was interesting to see them try hard to solve the issue. At least I know it's got to be a software issue if you guys have the issue too, which is a relief because then it can hopefully be solved via an update and no return hassles necessary. I'm on my way to Germany I'm very curious to see if I get 4G when roaming!!

Same problem on Vodafone PT

mrasquinho said:
Same problem on Vodafone PT
Click to expand...
Click to collapse
I contacted support again to see if they were aware of it. They sent me a link to show me that Vodafone was supported on the Oneplus 5 and then terminated the chat without even letting me explain.

deucalion0 said:
I contacted support again to see if they were aware of it. They sent me a link to show me that Vodafone was supported on the Oneplus 5 and then terminated the chat without even letting me explain.
Click to expand...
Click to collapse
Wich support?
I contacted Vodafone right now, and they ended the chat also without a "normal" explanation

mrasquinho said:
Wich support?
I contacted Vodafone right now, and they ended the chat also without a "normal" explanation
Click to expand...
Click to collapse
Oneplus support. It was terrible. There is a legitimate issue here which needs a fix and i wanted to make sure if they weren't aware of this issue that they would be now.
Vodafone support confirmed what I already knew, the issue is with the phone. I'm almost in Germany so it will be interesting to see if I can get 4G there.

deucalion0 said:
Oneplus support. It was terrible. There is a legitimate issue here which needs a fix and i wanted to make sure if they weren't aware of this issue that they would be now.
Vodafone support confirmed what I already knew, the issue is with the phone. I'm almost in Germany so it will be interesting to see if I can get 4G there.
Click to expand...
Click to collapse
4G (and 4G+) I have perfectly in Portugal..
Only the VoLTE I haven't neither with OP5 and OP3

I am using Vodafone India and have the same problem here - cannot get a LTE connection, only goes till HSPA/UMTS/GSM. Don't really mind it for now but hope it is fixed.

Related

T-mobile's US HD2 works on 2100 MHz 3G in Europe?

Hi,
The official specs of T-mobile's HD2 says that the supported 3G bands are: WCDMA/HSPA: 1700 MHz (AWS) / 2100 MHz
Does it mean it will work on European 2100 MHz 3G too? Nexus one does so I suspect HD2 could too but as far as I could digg nobody had a straight answer to this question yet.
-AlefSin
actually i asked HTC CS before, and the answer is NO!
european countries WCDMA frequencies are the same with ASIAN countries. So no chance for European countries either.
hmmm I don't know JohnQ. In your attached email HTC is saying China's frequencies are different from the rest of the world so how do you say it's the same as Europe? I don't know much about 3G network in China though.
Just a few weeks back it was annoounced that the US operators had all signed up to migrating to the rest of the wold's GSM standards!
So in time we will all be singing from the same hymn sheet!
Accoridng to Wikipedia, while 3G in China is using the same frequencies as Europe in UMTS-I band, the air interface is different (TD-SCDMA vs TD-CDMA).
(sorry, cannot link to the docs since as junior member cannot embed links yet).
pa49 said:
Just a few weeks back it was annoounced that the US operators had all signed up to migrating to the rest of the wold's GSM standards!
So in time we will all be singing from the same hymn sheet!
Click to expand...
Click to collapse
Wow, that's... odd! It seems US operators cannot even agree whinin US and now they all want to use the rest of world's standards! That's so un-american!
At&T, rogers, etc are all using european 3G frequencies, which is why you can use device from europe on their networks.
T-mobile US uses 1700 & 2100 (one for up stream, one for downstream) which is why it won't work on at&t etc or european frequencies.
The t-mobile 3G phones use both 1700 and 2100 at the same time; and they cant use 2100 seperately on other networks.
erm att uses 850/1900,and very few operators use the same,none in Europe use these bands
alefsin said:
hmmm I don't know JohnQ. In your attached email HTC is saying China's frequencies are different from the rest of the world so how do you say it's the same as Europe? I don't know much about 3G network in China though.
Click to expand...
Click to collapse
you can check though. google it
Yes it does!
alefsin said:
Hi,
The official specs of T-mobile's HD2 says that the supported 3G bands are: WCDMA/HSPA: 1700 MHz (AWS) / 2100 MHz
Does it mean it will work on European 2100 MHz 3G too? Nexus one does so I suspect HD2 could too but as far as I could digg nobody had a straight answer to this question yet.
-AlefSin
Click to expand...
Click to collapse
I've tested mine on a 3G only network (2100mhz) and it works fine. What I mean by "only" is that the Digi Mobil in Romania works only on 2100Mhz.
I hope it helps!
GG
JohnQ said:
you can check though. google it
Click to expand...
Click to collapse
I did, check post #5
Well, it seems the answer is negative. I asked HTC:
Hi, I'm very excited about HTC HD2 on T-Mobile USA. However there is a cruicial question taht I could not find an answer for yet: Should I get this phone, when I travel to Europe, can I use 3G? The specs say this phone will support AWS/2100 MHz UMTS. Since the 2100 MHz is the dominant frequency for western european 3G networks, does it mean this phone would work on their 3G networks? Nobody at T-mobile's support could answer me so I hope you could solve this mystery.
Click to expand...
Click to collapse
And they answered:
Thank you for contacting HTC Technical Assistance Center. I understand the importance in researching a phone before you purchase it. This is a unusual situation and one T-mobile may not have been experienced with. For T-mobiles network the phone will be using the 1700 and 2100 bands. Although the 2100 band is common world wide. allowing the phone to pick up the edge network. T-mobile uses the 1700 for there 3G services. This band as far as we are aware is only used by T-mobile when it comes to major carriers world wide. More then likely the phone would not be able to pick up 3g if taken over seas.
However. T-mobile dose have a few branches in Europe. You may wish to check with them to see what bands they use for 3G, and if they have had any conflicts with American phones.
Click to expand...
Click to collapse
wmfreak said:
I've tested mine on a 3G only network (2100mhz) and it works fine. What I mean by "only" is that the Digi Mobil in Romania works only on 2100Mhz.
I hope it helps!
GG
Click to expand...
Click to collapse
But T-mobile's HD2 is not out yet! Are you sure you didn't test European HD2?
OK things are starting to get weird. I received a negative answer from HTC's customer support but then I found USA T-mobile G1 users that reported their phones were working on 2100 MHz 3G in Europe (G1 like US T-mobile version of HD2 only supports 1700/2100 MHz 3G). I need to buy a phone and these contradictory reports leave me confused
Here is what T-mobile says in the specs sheet of the new HD2:
Band (frequency): 850 MHz;900 MHz;1800 MHz;1900 MHz;UMTS: Band I (2100);UMTS: Band IV (AWS);UMTS: Band IV (1700/2100)
Click to expand...
Click to collapse
Isn't it interesting that 2100 Mhz is listed both separately and in with combintaion with 1700 Mhz?
JohnQ said:
actually i asked HTC CS before, and the answer is NO!
european countries WCDMA frequencies are the same with ASIAN countries. So no chance for European countries either.
Click to expand...
Click to collapse
nice email address you have in that picture John
I tested my unlocked TMOUS HD2 in Sweden using 3's network and worked like a charm in 3G
Bit of a bump here as I'm trying to use my unlocked US T-Mobile HD2 with Orange in France and I can't do better than Edge (it went down to GPRS at one point...). I guess it could come down to spotty reception but I do get 3G speeds in my current location with an iPhone 3GS so I'm not so sure...
I'm using the AmericanAndroid ROM, maybe that's why my speed is throttled ;-)
I am using HD2 T-mobile in Serbia and i have no problem with conection or data speed.
I was on vacation and i didnt use Wifi ,and i used the phone all the time on 3G - the 3G network is incredibly fast, I even think that it is twice as fast as the EU HD2, which I used before..
Thanks, will check again then, maybe bad reception then!

[Q] Telstra Australia AP settings & speed ?

Hi all,
Mostly a lurker here over the years, love the site and forums - great community! I'm running latest JG4 Optus on my SGS with the new "2200 score" lagfix - awesome!
Anyone else getting really slow data on Telstra? I have tried telstra.wap telstra.corp telstra.internet telstra.iph all of these AP's give extremely slow data, and the phone symbol at the top flicks between 'H' (assume HSDPA) and 3G at times. I'm talking 0.4mpbs.
My friend is on Optus and his *cough* iPhone is getting 4.45mbps, in comparison my speed is nowhere near this speed. I am in metro Melbourne.
Anyone else have slow Telstra experience or know a trick or setting to help out - would be much appreciated!
Thanks all.
i could be wrong, but i dont think the galaxy s supports telstra network very well, if at all. dunno, not real tecchy, but its what ive heard round the traps. something to do with the bands the phone supports (900/2100 or 2200ish) and telstra is 850 something or other. smarter people than me will be able to clarify.
Correct, Telstra uses 850mhz and 2100 (apparently). But, only some variants support 850, and Telstra are releasing their own for that frequency. So I'd imagine that 2100 simply has lower coverage (Optus on the otherhand uses the more standard 900mhz frequency).
If you already own the phone, you may wish to consider moving to an optus based network (such as Exetel for Virgin). However, it is also entirely possible/probable that the galaxy S ships with a chip that supports 850mhz, and it simply needs to be enabled (I have seen threads which showed a way to apparently enable it).
Or, it may be just reception probs
Hi, thanks for the input...
According to http://www.samsung.com/au/consumer/...dex.idx?pagetype=prd_detail&tab=specification the phone does support 850 and 2100. Strange
asgard said:
Hi, thanks for the input...
According to http://www.samsung.com/au/consumer/...dex.idx?pagetype=prd_detail&tab=specification the phone does support 850 and 2100. Strange
Click to expand...
Click to collapse
It possibly does, but which country did you purchase it in? Remember, some countries might have had it disabled (because they don't use 850, or have other services on those frequencies).
andrewluecke said:
It possibly does, but which country did you purchase it in? Remember, some countries might have had it disabled (because they don't use 850, or have other services on those frequencies).
Click to expand...
Click to collapse
Hi Andrew Purchased in Australia from Allphones "unlocked". Tried the 850 band turn on and various other fiddles in that debug/phone settings area relating to 3G and HSDPA - unfortunately the max I've seen on Telstra is 0.40Mbps, my friend gets 4.45Mbps on iPhone/Optus
Coverage in my area is usually great, I'm in Melb metro area and normally full bars.
asgard said:
Hi Andrew Purchased in Australia from Allphones "unlocked". Tried the 850 band turn on and various other fiddles in that debug/phone settings area relating to 3G and HSDPA - unfortunately the max I've seen on Telstra is 0.40Mbps, my friend gets 4.45Mbps on iPhone/Optus
Coverage in my area is usually great, I'm in Melb metro area and normally full bars.
Click to expand...
Click to collapse
mate it might be worth a look over at whirlpool forums, they seem to have a fair bit of stuff about telstra and the galaxy s over there, so you should hopefully find some help
Hi, thanks for all the information, heres the low down:
Telstra has WCDMA 2100 and 850 bands, but the Galaxy S badged versions of this phone only support quad band in GSM, it is triband on WCDMA and unfortunately 850 isn't supported Telstra will be selling a different version of this phone shortly ("Captivate" badge!?!?!?) which WILL support their 3.5G 850 network at full speed.
Bummer!

Should a UK HD2 act different on a Canadian Network?

Hi All
I have recently moved to Canada with my UK HTC HD2.
Since moving here I have changed my phone provider to Fido (Rogers Network). Internet seems extremely slow compared to my UK provider.
Someone told me that because I have a UK phone it is not using the correct bands for HSPA and that's why my internet access is so slow. Internet access is extremely fast on Wi-Fi so I know it's not a problem with the ROM etc.
Can anyone give me any ideas if this sounds correct - do I need to sell my UK HTC HD2 and purchase an American one to get over this problem?
Thanks
I think your friend is correct.
Rogers uses 850Mhz and 1900 Mhz, while in the
United Kingdom the bands used are 800Mhz and 1800Mhz (and some 2100Mhz),
Your UK HD2 is of European configuration, and should be able to cope with the Rogers frequencies. (See)
Your phone uses 900 - 2100 for 3G
Rogers provides it at 850 - 1900 , therefore your phone will slow down to GPRS speeds.
Have you tried flashing a new radio ROM?
If so, perhaps you should try another one.
At least in theory you could keep your phone and have mobile broadband.
What your friend is telling is true for dual band phones, however the HD2 is quad band..... Perhaps contact your provider (sometimes the dataplan has not been correctly activated, therefore access to mobile broadband is denied, and you will revert to the low GSM data band)
Otherwise contact HTC.
PS: Sorry for my ****-up
the t8585 (regular hd2) uses 900 and 2100 for 3g.
source
thats why canadian users with cash to splash go for the australian telstra model which uses 850/2100
You will only get GPRS and edge speeds, and no, the american wont get 3g either.
Yep....
I's official, I am cross-eyed, got the correct info, but wrong interpretation.
I stand corrected.
Thanks to both of you for the response .... I'm a little confused though!
So if I bought a T-Mobile USA model - that wouldn't give me 3G on the Rogers network I'm on? I have to buy an Australian Telstra model to get 3G?
Thanks!
*EDIT* ... Oh I think I get it now... I don't need to have the 850 and 1900 bands to use 3G on the Rogers network so long as I have one or the other - correct me if I am wrong please?
yea thats it, and the US hd2 has 1700/2100 which is why that one doesnt get 3g on rogers.
I get ya! Thanks for that.... so is Canada the only country that uses 1900? I'm asking because I now know that I can buy an Australian phone to suit the 850 but is there another country's phone apart from Canada that will use the 1900 band?
also I noticed something in my phone settings....there's an option to change my base band so I have selected 850/1900 GSM but it doesn't seem to have made a great deal of difference even after a reset
that's gsm, (calls, gprs and edge) nothing to do with the umts bands.
put umts bands into google, theres a Wikipedia page tells you what countries and networks use what bands.

[Q] Using the phone on another carrier

I am planning to buy MT4G, unlock it and use it on another carrier with compatible frequencies of course. Will I be still able to get updates using for example a wifi connection? or should I download updates manually? Is there something that I will lose when I use the phone on another carrier ?
I don't know if you mean overseas or in any place other than the U.S. but the only "compatible" carrier for this phone besides T-Mobile is AT&T. The reason why compatible is in quotes is because yes the phone would function and make calls on that network, but you will lose 3G and HSPA+ service as AT&T's equivalents operate on a different and incompatible spectrum.
I would also assume that you would not receive OTA updates either.
unremarked said:
I don't know if you mean overseas or in any place other than the U.S. but the only "compatible" carrier for this phone besides T-Mobile is AT&T. The reason why compatible is in quotes is because yes the phone would function and make calls on that network, but you will lose 3G and HSPA+ service as AT&T's equivalents operate on a different and incompatible spectrum.
I would also assume that you would not receive OTA updates either.
Click to expand...
Click to collapse
Overseas, on a network that is compatible with regard to GSM/ UMTS frequencies. So the only way to get updates is to download them from forums like this one?
raeef said:
Overseas, on a network that is compatible with regard to GSM/ UMTS frequencies. So the only way to get updates is to download them from forums like this one?
Click to expand...
Click to collapse
I don't know for absolute certain, but I'm 95% sure you wouldn't recieve OTA since it goes out over the network your phone is connected to.
You can usually snag the update from here, but unfortunately, a lot of people didn't run aLogcat to log the download and get the link. Including myself, though I'm trying now with my second device.
unremarked said:
I don't know for absolute certain, but I'm 95% sure you wouldn't recieve OTA since it goes out over the network your phone is connected to.
You can usually snag the update from here, but unfortunately, a lot of people didn't run aLogcat to log the download and get the link. Including myself, though I'm trying now with my second device.
Click to expand...
Click to collapse
Another question, does anyone know if this device works on UMTS band I 2100 ( 2100/1900)? I really can't make up my mind because it's not clear on T mobile website. It says UMTS 1700/2100/AWS and this looks like it's referring only to UMTS IV
raeef said:
Another question, does anyone know if this device works on UMTS band I 2100 ( 2100/1900)? I really can't make up my mind because it's not clear on T mobile website. It says UMTS 1700/2100/AWS and this looks like it's referring only to UMTS IV
Click to expand...
Click to collapse
The phone is compatible with almost every gsm band the specs are:
GSM 850 / 900 / 1800 / 1900
HSDPA/HSUPA 900 / 1700 / 2100
In the US most carriers are using GSM 850/1900 and 3G 1700/2100 you will only get OTA from T-mobile in the US if you are using their cellphone service or you can hope and wait for the update to show up here on XDA in the forum.
http://www.worldtimezone.com/gsm.html
In Israel where I am, and England, France and Germany etc. the bands are
2G 900/1800 and 3G 2100
so you should have no problem using 3G or even 3g+ "4G" on this phone if your cell provider offers it. But it may require an advanced sim card or signing up for a special data service.
Dont get confused by the various terms (UMTS EDGE HSPA etc.) a phone that is guad-gsm and tri-3G will run the data services just fine but T-mobile will tell you we dont guarantee the data capabilities outside of our network... because they dont want lawsuits
mo976 said:
The phone is compatible with almost every gsm band the specs are:
GSM 850 / 900 / 1800 / 1900
HSDPA/HSUPA 900 / 1700 / 2100
In the US most carriers are using GSM 850/1900 and 3G 1700/2100 you will only get OTA from T-mobile in the US if you are using their cellphone service or you can hope and wait for the update to show up here on XDA in the forum.
In Israel where I am, and England, France and Germany etc. the bands are
2G 900/1800 and 3G 2100
so you should have no problem using 3G or even 3g+ "4G" on this phone if your cell provider offers it. But it may require an advanced sim card or signing up for a special data service.
Dont get confused by the various terms (UMTS EDGE HSPA etc.) a phone that is guad-gsm and tri-3G will run the data services just fine but T-mobile will tell you we dont guarantee the data capabilities outside of our network... because they dont want lawsuits
Click to expand...
Click to collapse
Actually I am a telecom engineer so I know about the terms. You didn't get my question about the bands. Look here for example support.t-mobile.com/doc/tm24233.xml?&A2L.SERVICE=FeatureSummary
The listed Bands: 1 (2100) and 4 (AWS 1700/2100)
and that clearly shows that G2 supports 2 UMTS bands , 1 and 4
1 is 2100 paired with 1900 ( EU)
4 that is used by T mobile in the US.
So I am confused because on this page mytouch.t-mobile.com/mytouch-4g-features#/specs-and-manualsthey listed the bands like this
Bands 1700/2100/AWS that's why it's not clear for me if MT4G supports UMTS I or not.
This is the official reply from HTC when asked:
Dear ....,
I understand that you would like to know if your T-mobile Mytouch 4G device can use the 2100 MHZ band over in Europe for 3G. I do apologize your device is not compatible with the 2100 MHZ back over in Europe for 3G service. I do apologize for all the inconvenience that this may cause you.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number .....
Sincerely,
Victor
HTC
Click to expand...
Click to collapse
raeef said:
Actually I am a telecom engineer so I know about the terms. You didn't get my question about the bands. Look here for example support.t-mobile.com/doc/tm24233.xml?&A2L.SERVICE=FeatureSummary
The listed Bands: 1 (2100) and 4 (AWS 1700/2100)
and that clearly shows that G2 supports 2 UMTS bands , 1 and 4
1 is 2100 paired with 1900 ( EU)
4 that is used by T mobile in the US.
So I am confused because on this page mytouch.t-mobile.com/mytouch-4g-features#/specs-and-manualsthey listed the bands like this
Bands 1700/2100/AWS that's why it's not clear for me if MT4G supports UMTS I or not.
Click to expand...
Click to collapse
AWS is the data delivery method used only by Tmo in the US. So the 4G service may not work outside the US but according to the phone specs it states that it supports UMTS and GPRS/EDGE so it should support 3G UMTS/HSPA/HSPA+ and gprs/edge for 2G everywhere. Ill test my HD (from England) when I get to new york in a day or so and see if I can get proper 3G speeds.
Todays smartphones are designed to be used worldwide with full service as much as possible.
AWS is just another name of UMTS band IV. This is the only UMTS band the MT4G supports, so you'll be able to use it for 3G on carriers that use this band. You can see the list of bands and operators that use them here:
http://en.wikipedia.org/wiki/UMTS_frequency_bands
In short, outside of the US, Canada, and Chile you're out of luck for 3G. You'd be able to use 2G fine though.
athakur999 said:
AWS is just another name of UMTS band IV. This is the only UMTS band the MT4G supports, so you'll be able to use it for 3G on carriers that use this band. You can see the list of bands and operators that use them here:
http://en.wikipedia.org/wiki/UMTS_frequency_bands
In short, outside of the US, Canada, and Chile you're out of luck for 3G. You'd be able to use 2G fine though.
Click to expand...
Click to collapse
This is really confusing, look at this page http://support.t-mobile.com/doc/tm24243.xml?&A2L.SERVICE=FeatureSummary
mo976 said:
AWS is the data delivery method used only by Tmo in the US. So the 4G service may not work outside the US but according to the phone specs it states that it supports UMTS and GPRS/EDGE so it should support 3G UMTS/HSPA/HSPA+ and gprs/edge for 2G everywhere. Ill test my HD (from England) when I get to new york in a day or so and see if I can get proper 3G speeds.
Todays smartphones are designed to be used worldwide with full service as much as possible.
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Click to collapse
Frequency bands differ for different technologies on the same phone. For example there are 2 versions of Nexus one one for ATT and one for T mobile although they work on GSM level because the support both GSM bands on T mobile and ATT but not the UMTS bands on both networks. UMTS and GSM frequencies are not necessarily the same for each network and most probably they won't be the same. In my country we licensed 3G services ( UMTS) on 2100 band or UMTS 1 . GSM on 900 and 1800 only.
Can someone provide me with the FCC id from the back of the phone ?
I tired to search for it on the web but I don't think what I found was the correct one.
Update
I went to T-mobile store today, the guy was helpful and he printed out the official full technical specifications for the device that he pulled out and here what I got:
3G/UMTS Bands
Band I / UMTS2100 Yes
Band II / 1900 No
Band IV 1700/2100/AWS Yes
Band V/850 No
Band VII/ 900 No
The page was titled " Enablers" and listed specs for GSM and UMTS bands with their features. So I think this ends it for me, it does support both bands I and IV.
mo976 said:
AWS is the data delivery method used only by Tmo in the US. So the 4G service may not work outside the US but according to the phone specs it states that it supports UMTS and GPRS/EDGE so it should support 3G UMTS/HSPA/HSPA+ and gprs/edge for 2G everywhere. Ill test my HD (from England) when I get to new york in a day or so and see if I can get proper 3G speeds.
Todays smartphones are designed to be used worldwide with full service as much as possible.
Click to expand...
Click to collapse
Did it work with you in 3G speed in England ?
Good luck but I've taken my nexus one all over the planet... you'll get 3g in the countries listed above plus Japan (softbank only) but I haven't gotten 3g anywhere else....
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raeef said:
I am planning to buy MT4G, unlock it and use it on another carrier with compatible frequencies of course. Will I be still able to get updates using for example a wifi connection? or should I download updates manually? Is there something that I will lose when I use the phone on another carrier ?
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@OP: have you gotten the MT4G to work with UMTS Band I frequencies?
I got the update by only using my friend's t-mobile sim card, I think I got it via wifi since he doesn't have data plan.
unremarked said:
I don't know if you mean overseas or in any place other than the U.S. but the only "compatible" carrier for this phone besides T-Mobile is AT&T. The reason why compatible is in quotes is because yes the phone would function and make calls on that network, but you will lose 3G and HSPA+ service as AT&T's equivalents operate on a different and incompatible spectrum.
I would also assume that you would not receive OTA updates either.
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[Q] European DZ in USA, 3G?

Hi everyone, i'll be going to USA, NYC for a week for the first time, and i'm wondering if i can get on 3G with my European Desire Z with a sim card from T-Mobile or AT&T, I want to be able to use gMaps to find all places i want to see and do some emailing, uploading photos etc.
also, which one should i choose (T-Mobile or AT&T)? i've read about the "goPhone" and "pay as you go" from AT&T but also the "Pay as you go data" plan from T-Mobile. researching this only gives me headace haha would be very happy if anyone could help me out with this (and where i get these prepaid sim cards, couldn't find that out anywhere either!).
but my main question is, as i said, will i be able to use 3G on my European DZ in the US?
i'm sorry if this is in the wrong forum, i really am. if it is, can a mod please move it for me?
I went to Houston in March. I have an unlocked Desire Z & bought a SIMPLE Mobile SIM card a week before I left (http://www.ecrater.co.uk/p/7077857/simple-mobile-gsm-unlimited-sim) then I registered on the SIMPLE Mobile website & bought the $60 tarrif (unlimited domestic calls, international & local texts, and more importantly unlimited data) (http://www.mysimplemobile.com/Simple-Mobile-Plan.aspx) I then popped it in to my Desire Z upon landing in Atlanta & put my existing T-Mobile UK SIM card in my wallet until I landed back in the UK. Phonecalls & texts worked instantly when I turned my phone on. However 3G was a bit trickier. I Google (using free Wi-Fi) & found the SIMPLE Mobile 3G settings I needed:
Press the menu.
Tap Settings.
Tap Wireless Controls or Wireless & Networks.
Tap Mobile Networks.
Check that: "Data Roaming" and "Use Only 2G Networks" are both unchecked. ETap Access Point Names. Press the menu button.
Select New APN. Name: Simple Mobile APN: simple proxy: 216.155.165.050 Port: 8080 Username: [empty]
Password: [empty]
Server: [empty]
MMSC: http://smpl.mms.msg.eng.t-mobile.com/mms/wapenc
MMSProxy:[empty]
MMS Port: [empty]
MCC: 310
MNC: 260
APN Type: [Not set]
and it was perfect for the time I was out there. I was tethering a whole household at one point, tethering my girlfriend's UK Blackberry (with UK SIM) while driving too. I would recommend it!
Thanks for the tip!
I've never heard of "SIMPLE" before, so i'd like others to post their alternatives, so if anyone else have done this before and would like to share what they used (and how), I would be very happy.
If noone else comes up with an cheaper / better way, ill use it =)
E; saw that you need to put in zip-code on the tarrif page, i assume i type in my home zip-code (which doesn't work for me)?
comoba said:
Thanks for the tip!
I've never heard of "SIMPLE" before, so i'd like others to post their alternatives, so if anyone else have done this before and would like to share what they used (and how), I would be very happy.
If noone else comes up with an cheaper / better way, ill use it =)
E; saw that you need to put in zip-code on the tarrif page, i assume i type in my home zip-code (which doesn't work for me)?
Click to expand...
Click to collapse
Someone correct me if I am wrong, but SIMPLE mobile is owned by T-Mobile here in the US. They utilize the same bands/frequencies as Tmobile but operate as a Pre-Pay cell phone provider... No contracts required.
well you gotta verify what 3g bands uses your european DZ, from what i know there a 850/1900 mhz version which would perfectly run 3g with at&t, and theres also a 900/2100 mhz version which i think it could run t-mobile's 3g, but you need to verify which is your version before buying a sim card, if not youll be stuck with edge (2G)
im almost sure your version is the 900/2100 one tho
Yeah T-Mobile, but I don't think they are owned by them, I think they're just a mobile virtual network operator like GiffGaf & Tesco do to o2 in the UK.
I was all over Houston, from The Woodlands to Galveston & worked perfectly. Also in New York & Atlanta. However, it is (by UK standards) a rather limited network http://www.mysimplemobile.com/Simple-Mobile-Coverage.aspx
nonione said:
you need to verify which is your version before buying a sim card, if not youll be stuck with edge (2G)
im almost sure your version is the 900/2100 one tho
Click to expand...
Click to collapse
I think i read somewhere that the european dz would work all over the world sine it had support to all bands unlike the us one...
Anyhow how do i verify it?
Btw; what should i put as zipcode on the tarif page? Since its doesn't work with my Swedish zipcode (haha lol)
comoba said:
I think i read somewhere that the european dz would work all over the world sine it had support to all bands unlike the us one...
Anyhow how do i verify it?
Btw; what should i put as zipcode on the tarif page? Since its doesn't work with my Swedish zipcode (haha lol)
Click to expand...
Click to collapse
There is no phone that works for everything, everywhere. Where are you planning to use the phone? You'll have to be more specific, different countries use different bands for different things.
The European DZ has the following compatibility: HSPA/WCDMA: 900/2100 MHz GSM: 850/900/1800/1900
You should check those against the bands used by the carriers in the country you are travelling to. http://www.worldtimezone.com/gsm.html
The Euro DZ has the correct GSM bands to work for voice and EDGE data in most parts of the world. But bands used for 3G vary greatly by country and carrier. If you are going to the US, you won't have 3G on any carrier. The only GSM carriers in the US are AT&T and T-Mobile. AT&T uses the WCDMA 850/1900 band for 3G. T-Mobile uses WCDMA 1700/2100.
redpoint73 said:
There is no phone that works for everything, everywhere. Where are you planning to use the phone? You'll have to be more specific, different countries use different bands for different things.
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Click to collapse
there should be
redpoint73; said:
The European DZ has the following compatibility: HSPA/WCDMA: 900/2100 MHz GSM: 850/900/1800/1900
You should check those against the bands used by the carriers in the country you are travelling to. http://www.worldtimezone.com/gsm.html
Click to expand...
Click to collapse
www.worldtimezone.com/gsm.html said:
Sweden 900(3G) 1800(GSM) 3G 2100
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Click to collapse
redpoint73 said:
If you are going to the US, you won't have 3G on any carrier. The only GSM carriers in the US are AT&T and T-Mobile. AT&T uses the WCDMA 850/1900 band for 3G. T-Mobile uses WCDMA 1700/2100.
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Click to collapse
so if i have 900/1800 in sweden(like the rest of the world, expt america), does that mean i can't get 3G in the US? or what are you trying to say...? confused
comoba said:
there should be
so if i have 900/1800 in sweden(like the rest of the world, expt america), does that mean i can't get 3G in the US? or what are you trying to say...? confused
Click to expand...
Click to collapse
The 3G band compatibility of the Euro DZ (same model all across Europe, AFAIK) is WCDMA: 900/2100 MHz
This doesn't match either of the two US GSM carriers, AT&T (850/1900 MHz) and T-Mobile (1700/2100 MHz). So no, you cannot get 3G in the US with that phone.
Also, if you were going to ask, the 2100 MHz band (known as Band I) used in Europe is not the same as the 1700/2100 MHz (known as Band IV) used by T-Mobile. T-Mobile uses 1700 for upload, and 2100 for download, so you need both in order to have 3G on their network.
I only supplied the website to look up the country, in case you want to travel to other countries beside the US. The spec of the phone is what is important to look at, and whether that matches the country you are traveling to. Also, you are not looking at the chart correctly. 900/1800 for Sweden is for 2G/Voice. Sweden and most of Europe uses 2100 MHz for 3G (see the green column).
redpoint73 said:
The 3G band compatibility of the Euro DZ (same model all across Europe, AFAIK) is WCDMA: 900/2100 MHz
This doesn't match either of the two US GSM carriers, AT&T (850/1900 MHz) and T-Mobile (1700/2100 MHz). So no, you cannot get 3G in the US with that phone.
Also, if you were going to ask, the 2100 MHz band (known as Band I) used in Europe is not the same as the 1700/2100 MHz (known as Band IV) used by T-Mobile. T-Mobile uses 1700 for upload, and 2100 for download, so you need both in order to have 3G on their network.
I only supplied the website to look up the country, in case you want to travel to other countries beside the US. The spec of the phone is what is important to look at, and whether that matches the country you are traveling to. Also, you are not looking at the chart correctly. 900/1800 for Sweden is for 2G/Voice. Sweden and most of Europe uses 2100 MHz for 3G (see the green column).
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Click to collapse
i may not know much about this; but, if you say that you can't get 3G in the US with a DZ; how come others says they can, and have had (such as salemfox, who suggested "SIMPLE" sim card)?
comoba said:
i may not know much about this; but, if you say that you can't get 3G in the US with a DZ; how come others says they can, and have had (such as salemfox, who suggested "SIMPLE" sim card)?
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Click to collapse
gonna need an answer on this one. (bump)
comoba said:
gonna need an answer on this one. (bump)
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Click to collapse
If you're reffering to "Simple Mobile", then no it still won't work, as they piggyback T-Mobile's network. Sadly there is no gsm carrier in the us that you could get 3g from, edge should still work though
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