PLZ Help! Screen goes to sleep on me while using the phone. - Moto G5 Plus Questions & Answers

I just got my g5 plus yesterday. I've been having this annoying issue where the screen goes to sleep randomly while I use the phone. I'm using my commonly used apps and the screen just dims and a second after it goes to sleep. I've also notice that if I leave the phone idle for at least 7 seconds, it also happens. I've tried power cycling the phone, changing settings in safe mode (had set it up for auto sleep after a minute), resetting app preferences and even tried 3rd party apps to try to override the stock settings for the screen's adaptive brightness. I asked the Moto Tech Support team and they said that I had to factory reset the phone, and if that didn't work, I had to turn it in for warranty. Is there a way to solve this?!
P.D. The issue doesn't persist while using the camara app. This is the reason I think the issue is more of a software issue that a hardware issue.

Related

Screensaver that powers off screen but leaves device running?

Hi,
I've searched for several hours now in these forums and on Google, with no success.
I need an app that leaves the device switched on, but powers off the screen.
In settings/power I can dim the screen, but there is no setting to dim it completely or just switch it off.
I've found screensavers that can show a blank screen, but the screen is still actually powered up, just showing a black image presumably.
I've found apps that can switch off the screen. But you have to manually click on them to switch off the screen.
Does anyone know of a screensaver that after a set interval will leave the device running, but power off the screen please?
Suspend is no good, the device must be up and running apps.
Thanks for your help.
ClearOutLoft said:
Hi,
I've searched for several hours now in these forums and on Google, with no success.
I need an app that leaves the device switched on, but powers off the screen.
In settings/power I can dim the screen, but there is no setting to dim it completely or just switch it off.
I've found screensavers that can show a blank screen, but the screen is still actually powered up, just showing a black image presumably.
I've found apps that can switch off the screen. But you have to manually click on them to switch off the screen.
Does anyone know of a screensaver that after a set interval will leave the device running, but power off the screen please?
Suspend is no good, the device must be up and running apps.
Thanks for your help.
Click to expand...
Click to collapse
What apps are you trying to "keep running"? The only thing that might be an issue when the screen goes into it's normal sleep mode is that audio will stop outputting, and wifi connections will suspend, but there's cabs available here to easily get around both of those (and keep them going even when the screen shuts off).
Well, it's actually to solve another long-running problem that has made me almost lose the will to live....
Alarms don't go off reliably on my TP2.
Sometimes, randomly, the alarm doesn't go off until I press the power button to wake it up. The the alarm instantly goes off. So, if I set an alarm for 6am, sometimes the phone wakes up and the alarm sounds, sometimes not. And if I switch the phone on manually sometime later, at 6:15 say, the 6am alarm sounds then.
It will work fine for a few days, then fail.
It happened on WM6.1 and still continues after upgrading to WM6.5.
I have spent countless hours googling and searching XDA-Dev. I have tried probably ten different alarm apps, with no luck. I have hard-reset various times. I have tried various recommended registry tweaks. I've tried checking the notification queue regularly for any errors. I've tried so many different suggestions, for example, never pressing the power button to turn the phone off, only ever let it hibernate automatically. Warm-resetting it each day. And the list goes on.
So, I'm experimenting with just leaving the phone on forever. But turning the screen off at night to save power / not shorten the life of the screen hardware.
Which leads me to the question about screensavers which actually power off the screen automatically after a set delay. Just like a normal screensaver on a PC.
It's hard to easily convey the frustration I have for the TP2. An excellent phone. But a phone which I can't trust to do the simplest thing: to wake me up in the morning?
It'll end up in the bin at some point very soon now.....
A suggestion
Hi,
In my opinion there must be an application, change or customisation that is leading you to those problems. My suggestion is, to perform a sync towards any computer or server to keep your contacts, then, hard reset and keep the phone with the factory defaults for a while. Then, test the phone's alarms and if all is okay, add one by one your applications and changes, testing the alarms in between. Please do that on the official ROM (whatever 6.5 or 6.1) but official one. You will flash if needed later on.
I know it will be a pain, but you will find the problem.
I am using a TP2 with stock WM6.5 ROM. I have not had yet any issue with the alarms. However, I remember to have had those kind of problems before with WM 5.0 and 6.1. There were always related to freeware applications, customisations, no official ROMs, registry hacks and restored backups done from older builds upon upgrade. The alarm bug in old WM version was also known, but I have not experienced it on newer versions.
There can be some issues with the notification database by times, but as said above, it is almost every time due to customisations.
I am not saying that we should keep our phones without applications, third party software, cooked ROMs, customisation etc. But the goal is to find out what is the reason, and believe me. It is the best if not only way.
If you post the list of applications and hacks that you have in your phone, I can try to see if there is any I could identify like guilty one, based on my own experience.
Complementary, I recommend you to install and use these two applications in attachment. They have worked for me on WM5, 6, 6.1 and 6.5 so far. They are freeware and therefore you can use them without problems.
Good luck!
Thanks for taking the time to reply. All very good advice. I'll have a go when I've got some free time again. In the meantime, has anyone come across a screensaver that actually powers off the screen please?
Thanks again.
ClearOutLoft said:
Well, it's actually to solve another long-running problem that has made me almost lose the will to live....
Alarms don't go off reliably on my TP2.
Sometimes, randomly, the alarm doesn't go off until I press the power button to wake it up. The the alarm instantly goes off. So, if I set an alarm for 6am, sometimes the phone wakes up and the alarm sounds, sometimes not. And if I switch the phone on manually sometime later, at 6:15 say, the 6am alarm sounds then.
It will work fine for a few days, then fail.
It happened on WM6.1 and still continues after upgrading to WM6.5.
I have spent countless hours googling and searching XDA-Dev. I have tried probably ten different alarm apps, with no luck. I have hard-reset various times. I have tried various recommended registry tweaks. I've tried checking the notification queue regularly for any errors. I've tried so many different suggestions, for example, never pressing the power button to turn the phone off, only ever let it hibernate automatically. Warm-resetting it each day. And the list goes on.
So, I'm experimenting with just leaving the phone on forever. But turning the screen off at night to save power / not shorten the life of the screen hardware.
Which leads me to the question about screensavers which actually power off the screen automatically after a set delay. Just like a normal screensaver on a PC.
It's hard to easily convey the frustration I have for the TP2. An excellent phone. But a phone which I can't trust to do the simplest thing: to wake me up in the morning?
It'll end up in the bin at some point very soon now.....
Click to expand...
Click to collapse
do you turn your ringer to silent or vibrate when you go to bed? if so,
go to start/settings/clocks&alarms/more and make sure that the "sound alarms box" is checked. this will make sure that even if your phone ringers/alerts are off, your alarm will ring. also, if you charge your phone while you sleep, go to the backlight settings and uncheck the "turn screen off on ac power" box. if you cant sleep with the phone light on, set it to max dim on ac power and flip it over. i always had this issue when i had the tmobile wing.
ClearOutLoft said:
Hi,
I've searched for several hours now in these forums and on Google, with no success.
I need an app that leaves the device switched on, but powers off the screen.
In settings/power I can dim the screen, but there is no setting to dim it completely or just switch it off.
I've found screensavers that can show a blank screen, but the screen is still actually powered up, just showing a black image presumably.
I've found apps that can switch off the screen. But you have to manually click on them to switch off the screen.
Does anyone know of a screensaver that after a set interval will leave the device running, but power off the screen please?
Suspend is no good, the device must be up and running apps.
Thanks for your help.
Click to expand...
Click to collapse
S2U2 on this forum.
try g alarm.it worked perfect for me with tilt
I have similar Issues with my TP2;
I notice that it is more to do with HIBERNATING than screen off.
My TP2 has go to the point where allowing it to go to hibernation means Screen of Death.
Overnight I charge it and do not let the screen go off and it seems ok (so far).
Guess I will have to Hard reset and test my freeware.
Cheers
G
I had the exact same problem. When the phone goes to sleep, it is ASLEEP. I didn't use the alarm too much but the phone would never notify me when SMS arrived. I'd hit the power switch to check, and bam, three messages arrive at once, some from hours ago. Immensely frustrating, but the problem went away when I installed Energy rom.

focus not sleeping properly

My phone is not sleeping itself down after the time elapses.anyone else noticing this, its making me think its draining my battery.
Just tested this myself, and on a one minute sleep timer, my phone did properly go to sleep.
Mine sleeps fine too.
mine sleeps fine as well. Do you have any particular app running? For example, if you have AT&T Navigator running it will not sleep. There are a few other apps that provide the ability to prevent it from sleeping. So, are you on the main screen or in an app when it doesn't sleep?
Cannot say I've had this problem. Worked at its default of 1 min, and still works after I changed to 3.
I am trying to id the app if any that is causing it but with no task manager its impossible.
I do notice an issue with the camera app. If the camera button gets pressed then the phone will stay on and not sleep, for me at least.
It goes off on it's own mostly...thanks for the reports as I work through this. I may need a hard reset anyway, hey why not Ill add a microSD at that time.

Wifi issue

Hello,
I recently noticed an issue with my wifi (stock 2.3.3), where an app that needs to update regularly didn't seem to be doing it when the screen was off. As the phone always sits on its dock when I'm at home, I "solved" the issue by making the screen never turn off.
However, today I decided to give SIPdroid another go, as I tested it when I first got my phone and it wasn't working properly. I found out why, the second I put the phone to my ear, the screen turns off and the sound cuts. If I take the phone away, I suddenly get all the audio high speed as it catches back up.
A bit of googling showed this to be a known issue, the wifi goes into power saving mode when the screen turns off - on SIPdroid there's an option to keep the screen off and it seems to work well, it just dims the screen instead. But that's still an unnecessary battery drain.
I had trouble finding any recent info on the issue (within the past 6 months), maybe I was just using the wrong keywords. So I thought I'd ask here. Does anyone know anything about this issue? Is it likely to be fixed in the next version of android if it ever comes to the desire HD? Maybe there's a fix out there already (preferably without rooting and/or installing custom rom, my phone is just right as it is now...).
Settings>Wireless & Networks>Wifi settings>Hit 'Menu'>Advanced>Wifi sleep policy>Never
That'll prevent the wifi turning off when the screen turns off.
Sent from my Desire HD using xda premium
I tried that before posting, it makes no difference whatsoever (besides, the sleep policy is either never or 15 minutes, this problem occurs the second the screen goes off).
If u re root: change radio... try anyone.
stock: mmm default reset to try. (i think)
No:
http://code.google.com/p/sipdroid/issues/detail?id=268
http://code.google.com/p/sipdroid/i...Status Priority Milestone Owner Summary Stars
Reading through the comments, it seems a more general android problem. A reset wouldn't fix it.
Also:
http://code.google.com/p/android/issues/detail?id=9781

Phone freezes overnight

When I have my phone plugged in over night and then hit the unlock screen button, the screen doesn't turn on.
I have to hard reset to get the phone on then everything is fine.
What is causing this and how do i stop it?
Running totally stock rom 4.3
Which apps do u have installed on your Nexus? I saw the freezing issue with touch control. If U had no apps it could have just been a bad flash
Have you got any overclocking apps?
Sent from my Nexus 4 using Tapatalk 4
I have been dealing with this for a while. It has made me late to work since I use my phone as my alarm and the alarm does not go off when this occurs. I've tried everything. Toggled daydream mode to ensure it was off, done a factory reset and installed no apps, done a full factory image flash to make sure there was no issue with the system files, tried a different charger, tried not charging, etc... it still occurs about once a week. I plan to call Google to ask if this is a warranty issue.
kthejoker20 said:
When I have my phone plugged in over night and then hit the unlock screen button, the screen doesn't turn on.
I have to hard reset to get the phone on then everything is fine.
What is causing this and how do i stop it?
Running totally stock rom 4.3
Click to expand...
Click to collapse
Download and install Safe Charge from Google Play https://play.google.com/store/apps/details?id=com.sash.sodeliminator. Open Safe Charge after installing the app and click the Enable Safe Charge check box. The developer has an explanation at http://forum.xda-developers.com/showthread.php?t=2226698 of how his app prevents the Nexus from entering deep sleep while the phone is plugged in. I installed his app after experiencing two sleep of death episodes in my first week with the Nexus and have not had one since.
I tracked it down that it only happens when wifi is enabled. When it's not enabled the phone doesn't freeze.
Try disabling location access? Wifi might have connection with that. No harm trying right?
Wifi on at night isn't good for human deep sleep anyway so I off it.

Note 4 Power Saving automatically turns off

Hi guys,
Having an issue with my Note 4 (SM-N910F) international version since the MM 6.0.1 update. I received a further update after the MM 6.0.1 recently and thought the issue would've been fixed but alas, no!
Current version of Software: N910FXXS1DPE7.
Issue is, I have power saving mode turned on and set to: Start power saving "Immediately". However it keeps getting turned off and the screen becomes bright and I could not recognise a pattern how this occurs.
Things tried so far:
-Unticked automatic brightness and dragged all the way to low.
-Smart stay was/is never ticked.
-Auto adjust screen tone is ticked, but unticking that and also leaving automatic brightness turned off still causing power saving to automatically turn off.
-I have tried to check for this issue in Safe mode and it still happens.
Any ideas of what could be causing this? I do not want to do a factor reset for this issue and if it can be avoided after all. Safe mode is somewhat similar isn't it?
I have noticed the issue occur when I start using Gmail app (not the Inbox one), but that is just one scenario.
It seems like the light sensor gets triggered when it faces bright light and turns off power saving mode and screen becomes bright, but just could be a red herring.
Thanks a million!
Bharath
corpuscallosum said:
Hi guys,
Having an issue with my Note 4 (SM-N910F) international version since the MM 6.0.1 update. I received a further update after the MM 6.0.1 recently and thought the issue would've been fixed but alas, no!
Current version of Software: N910FXXS1DPE7.
Issue is, I have power saving mode turned on and set to: Start power saving "Immediately". However it keeps getting turned off and the screen becomes bright and I could not recognise a pattern how this occurs.
Things tried so far:
-Unticked automatic brightness and dragged all the way to low.
-Smart stay was/is never ticked.
-Auto adjust screen tone is ticked, but unticking that and also leaving automatic brightness turned off still causing power saving to automatically turn off.
-I have tried to check for this issue in Safe mode and it still happens.
Any ideas of what could be causing this? I do not want to do a factor reset for this issue and if it can be avoided after all. Safe mode is somewhat similar isn't it?
I have noticed the issue occur when I start using Gmail app (not the Inbox one), but that is just one scenario.
It seems like the light sensor gets triggered when it faces bright light and turns off power saving mode and screen becomes bright, but just could be a red herring.
Thanks a million!
Bharath
Click to expand...
Click to collapse
I have just one problem like yours. When i receive Marshmallow i just update. But Power Saving turns off every reboot. Just back to factory settings and make your wipes. I solve this with wipes and factory.
Tavok said:
I have just one problem like yours. When i receive Marshmallow i just update. But Power Saving turns off every reboot. Just back to factory settings and make your wipes. I solve this with wipes and factory.
Click to expand...
Click to collapse
Thanks. Yeah I am trying to avoid factory reset because can't go thorugh the process of installing apps, setting up all the various accounts etc especially since there is no built in fully restorable backup feature. Family man with kids and have enough IT stuff to do at work.
I'm on stock/non-rooted device also. And this will be my last Samung device, if not the last Android!
I understand you very well. You can use HELIUM apk to make your nandroid backups without root and make easier this tedious work. I don't have rooted my phone but helium makes all faster that, and i use also wondershare mobile go for android and PC.
I hope this helps you and you can resolve your problem. Good luck and regards from Switzerland - (Mexico)
Tavok said:
I understand you very well. You can use HELIUM apk to make your nandroid backups without root and make easier this tedious work. I don't have rooted my phone but helium makes all faster that, and i use also wondershare mobile go for android and PC.
I hope this helps you and you can resolve your problem. Good luck and regards from Switzerland - (Mexico)
Click to expand...
Click to collapse
Thanks Tavok. I did download Helium and wanted to test it out, however my phone is now staying in Power Saving mode since a few days! I have done nothing new, didn't uninstall any app or change any settings as such for it to work. This is bugging me because I want to know what fixed it so that I can re-apply the fix again if need be.
I've also read that some people are complaining about Note 4 getting stuck in Power Saving mode and I hope this is not the case with mine, now that it seems to work as expected.
I will update this thread once I check it out further.
I found out how this power saving mode gets turned off. It is the Location settings. If location is off, the power saving mode stays on (this is what it was set to hence I didn't see the issue happening). But when I changed it back to High accuracy, I started to notice the power saving getting turned off from time to time when using certain applications that require Location accuracy.
This is a bug since the MM update!!
Any ideas how to use Location accuracy and still retain Power saving mode?
I did a factory reset and the issue persisted! I tried various location settings(of the 3 choices) asks none of them helped. When set to any one of them power saving automatically turns off after a while I.e. when location needs to be detected. The only workaround us to turnoff location altogether but that messes with the auto sync of accounts! Grrrrrrrr
I verified with Samsung Tech Support that Location and Power Saving are incompatible on the Galaxy Note 4, even with the latest Android version available for the device (6.0.1) . In other words, Turning on Location while Power Saving is active will disable Power Saving after a short period. Fortunately, the problem is fixed on later devices.

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