What the hell happened to my ringtone? - Moto Z Force Questions & Answers

Hey all--
I've been unsuccessfully trying to troubleshoot this for a week or two to no avail, so I thought I'd reach out.
My phone ringtone no longer plays when I receive phone calls. Volume is up, no DoNotDisturb or silence settings on, and EVERY OTHER SOUND works just fine (e.g. app notifications, music/video, etc). If I go to my ringtone settings and try to select ANY option, NO audio plays for anything. However, I DO hear audio when trying to choose a new notification sound. Just nothing on the ringtone.
I acknowledge it may be due to some app I've installed recently, but I can't seem to trace it back to any one in particular. Next step is a full reset, which I'd prefer not to do... Anyone experienced this?

blynkofaneye said:
Hey all--
I've been unsuccessfully trying to troubleshoot this for a week or two to no avail, so I thought I'd reach out.
My phone ringtone no longer plays when I receive phone calls. Volume is up, no DoNotDisturb or silence settings on, and EVERY OTHER SOUND works just fine (e.g. app notifications, music/video, etc). If I go to my ringtone settings and try to select ANY option, NO audio plays for anything. However, I DO hear audio when trying to choose a new notification sound. Just nothing on the ringtone.
I acknowledge it may be due to some app I've installed recently, but I can't seem to trace it back to any one in particular. Next step is a full reset, which I'd prefer not to do... Anyone experienced this?
Click to expand...
Click to collapse
I've dealt with a few ringtone-related issues in the past, but not a prolonged one like you are describing.
Try this:
1. Clear all recent (open) Apps using the recent Apps button.
2. reboot: turn your phone off, and back on
3. do the Apps drawer>Device Help>Fix>Hardware Test>Speaker Test (even if you hear it, answer " no" and leave it marked as if the hardware test failed, continue to operate your phone full-time with this marked as fail)
4. Go to select your ringtone, tap once on desired ringtone and give it about 3 seconds, then tap a second time on same ringtone and it should play at normal volume. Press ok. ringtone should be working...If not, reboot phone and try #3. speaker test again.

DUDE. I don't really understand how, but that totally worked (first time on step 4, too)! You are a scholar and a gentleman, and I send you many real (and one digital) thanks. ???

Related

The sound has gone...like completely

Hey everyone this is my first post so i apologise if this problem has been discussed at length already.
Ok so my current problem is that my htc hd2 wont make any sound whatsoever when using the rear speaker (so thats any ringing from incoming calls, notifications, videos, music etc..). I have played with the sound settings relentlessly but can't seem to change its current state and I have also done several hard resets. However, when accepting a phone call or when a pair of headphones are inserted into the handset the sound goes through fine, leading me to suspect that it is the rear speaker which is the problem (My speakerphone after accepting a call also doesnt work).
On two occasions I have been playing music on it in hopes for a sign of life and have had sound on very sharp bursts (no more then 2 seconds). In terms of any programs or updates that I have installed on to my handset I havent done anything but apply the updates from the HTC support website.
The problem ocurred on day 2 of using this handset and I have also sent an email to mobiles.co.uk to ask about a replacement handset. However I was having a lot of fun with this phone and wanted to keep it if it could be solved myself so if anybody has any ideas it would be very much appreciated!
Thanks
Try a hard reset. If the problem persists after that, it's certainly hardware related.
Same thing happened to my HD2 today, all sounds just stopped working for some reason, music player ring tone, notifications, everything, did a hard reset and everything works again, it is a bit worrying when it just happened out of the blue like that.
TomH01 said:
Same thing happened to my HD2 today, all sounds just stopped working for some reason, music player ring tone, notifications, everything, did a hard reset and everything works again, it is a bit worrying when it just happened out of the blue like that.
Click to expand...
Click to collapse
Did you accidentally turn the volume down using the button on the side of the device? Stupidly, system volume can be adjusted using this button.
sunking101 said:
Did you accidentally turn the volume down using the button on the side of the device? Stupidly, system volume can be adjusted using this button.
Click to expand...
Click to collapse
Yes it can. It either changes both system and ringtone together (if you only use 1), or you have a tab for both (if you use both volumes), as per the sound and display settings in the settings tab.
No, that was the first thing that I checked, I have the single volume unchecked as well.
TomH01 said:
No, that was the first thing that I checked, I have the single volume unchecked as well.
Click to expand...
Click to collapse
I find the single volume the better option, less chance of this kind of thing happening. Other than that, it sounds like you have either installed a tweak or combination of tweaks which are not compatible or you have a hardware fault.

Wired sound problem

Hi,
I have recently encountered a wired problem. Searched for web for similar issues, seen few same issue, but differ a bit.
I recently was surprised that phone stopped ringing or sound an sms alert or any other app alert such as WhatApp.
I tried to change the sound in sound settings for SMS, Whatsapp, Calls and Handcent app. All of which, didn't do any sound at all. When I select another sound within the apps, nothing is played. Some of them, played a standard beep instead.
I realized also that the alarm had a problem. It simply didn't sound at all at morning and therefore I was late to work that day :-(
anyways, I read on the net, few said, remove the battery for few seconds, did so, and helped, but problem comes up again. So I decided not to remove the battery anymore as it is a temp. solution only.
Some said, in Applicatoin settings, Sound Sets, clear data. Did that, and sometimes helps other doesn't. So another temp. solution.
Sometimes when it happens, I keep trying selecting different sounds, open different apps, changing their notification sounds, and suddenly, I can hear something when changing notification sound, then I know it is back again.
Now it has been happening for around 10 days, and didn't figure it out. I might need to do a hard-reset, but prefer not to as I hate installing all the apps (lots) I have installed and doing all the settings again. It takes long time. So I need another solution.
Something is strange, I am almost sure its not a faulty hardware, but maybe an app that interfere with something.
Anybody experienced such thing?

Sound issue?

OK I have read through the q&a and found similar but not exact problem. When I set up the phone as I pick ringtones it makes no sound for the first few seconds. Then it plays them fine after the first one does it. I tried a lot of things because I can barely hear any notifications. I did notice if I select the ringtone wait the time for it to get loud and then select it again it starts off loud. I did test it by once it was loud Everytime I clicked it I left it on that screen and locked the phone. Then I unlocked the phone and selected the same ringtone and back to quite the first time with no sound the first few seconds. But same as before once I did that if I clicked it again it was loud from the start. Not sure if this is the pop or ascending ringrone that is discussed in other forums. Thanks for any help.
I've noticed that when I switch to speaker while on a call there is a 1-2second lag till sound actually comes through.
kleigh774 said:
OK I have read through the q&a and found similar but not exact problem. When I set up the phone as I pick ringtones it makes no sound for the first few seconds. Then it plays them fine after the first one does it. I tried a lot of things because I can barely hear any notifications. I did notice if I select the ringtone wait the time for it to get loud and then select it again it starts off loud. I did test it by once it was loud Everytime I clicked it I left it on that screen and locked the phone. Then I unlocked the phone and selected the same ringtone and back to quite the first time with no sound the first few seconds. But same as before once I did that if I clicked it again it was loud from the start. Not sure if this is the pop or ascending ringrone that is discussed in other forums. Thanks for any help.
Click to expand...
Click to collapse
I have notice same as well. No pop but acts like ascending ringtone. But one you play one, then the rest of them do it normal. Some weird delay...
Moto calls it a "feature", but for most of us it's just annoying.
Screen Touch Issues as Well
I have noticed the same thing with the sounds. Strange behavior when selecting ring tones, and some are way too quiet or don't play when you want to hear what they sound like. Once I select one that works and get the phone set up all is well.
Also noticed that sometimes the screen doesn't react to touches. Not too often, but noticeable.
Hopefully these issues get ironed out in a software update.

notification sound issue

at some point of the day i noticed my notification sound no longer working.
I got all the msgs on my notification but with out sound.
turning off and on didnt fix. only the battery pull worked.
it happened like every once a day. some times I have to do battery pull twice a day.
I had this phone for a wk now.
anyone having notification sound issue?
even the turn off screen and on sound muted.
There's a few bugs, nougat is brand new, they'll fix things. My headphone kept buzzing one time until a restart
Its not just you. And I don't think its exactly something to do with Android 7.0
If you look at how your audio menu is when you change the ringer volume, you'll see that when the phone is set to vibrate, it actually MUTES the other two sliders.. it doesn't set them to vibrate. With that in mind, it seems more likely LG has a bug, than Android 7.0 having a bug.
Having this problem as well with my H910 (AT&T). It's very frustrating indeed. What's even worse is that it seems sporadic in nature, sometimes I will get a notification chime, sometimes I won't. As skyedream said, a battery pull is the only way to get consistent notification sounds, if only temporarily.
I think I get this too. Often I pull my phone out of pocket to find I had a text that I never heard.
Sent from my LG-H918 using XDA-Developers mobile app
I had this problem too yesterday where it was just frozen. Did a restart and all seemed ok after. First time that happened.
This happens to me as well. Also, I will get double notification sounds at times. Like an echo. Or, a different sound mixed with my selected sound. A reboot fixes. Have to do it a couple times a day. Very annoying.
No sound for notifications + no web video playback
I also have same issue with notifications. No pattern on what causes this, but a reboot gets rid of this (just for sometime! and the problem is back). I have also noticed apps not working smoothly and unable to play web videos including from Youtube app and Facebook App. Overall, tad disappointed with the software quality on this set.
Phone notification vibrate shuts off all other notification sounds
HikariNoKitsune said:
Its not just you. And I don't think its exactly something to do with Android 7.0
If you look at how your audio menu is when you change the ringer volume, you'll see that when the phone is set to vibrate, it actually MUTES the other two sliders.. it doesn't set them to vibrate. With that in mind, it seems more likely LG has a bug, than Android 7.0 having a bug.
Click to expand...
Click to collapse
Good call, thanks! I also notice that even though I have Sound Settings-Volume-Touch & Feedback sounds Off, I still get haptic feedback vibration on keyboard while typing this reply to you. It goes away when I go into Sound Settings-Vibration Strength, & turn slider off for Vibrate on tap. The Settings software isn't connecting the overall Volume Profile with the Vibrate Strength settings it seems. I don't know enough to know whether this is Android or LG. Under Vibrate Strength you can control notifications too, though haven't yet tested. Hope this helps til it gets fixed.
---------- Post added at 07:40 PM ---------- Previous post was at 07:26 PM ----------
DeesXDA said:
Good call, thanks! I also notice that even though I have Sound Settings-Volume-Touch & Feedback sounds Off, I still get haptic feedback vibration on keyboard while typing this reply to you. It goes away when I go into Sound Settings-Vibration Strength, & turn slider off for Vibrate on tap. The Settings software isn't connecting the overall Volume Profile with the Vibrate Strength settings it seems. I don't know enough to know whether this is Android or LG. Under Vibrate Strength you can control notifications too, though haven't yet tested. Hope this helps til it gets fixed.
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Click to collapse
I just tested texting...even though on quick settings slider notifications for text are grayed out, while call setting show vibrate only, in the full settings menu, under Vibrate Strength, you can slide the vibration strength up...I did this, sent myself a text, and phone vibrated the notification. I think it's messed up that I can't shut my call notification off completely, including nvibrate quickly with volume key or quick settings. Have to go into full settings menu sound & select silent. Please fix this Android/LG.
skyedream said:
at some point of the day i noticed my notification sound no longer working.
I got all the msgs on my notification but with out sound.
turning off and on didnt fix. only the battery pull worked.
it happened like every once a day. some times I have to do battery pull twice a day.
I had this phone for a wk now.
anyone having notification sound issue?
even the turn off screen and on sound muted.
Click to expand...
Click to collapse
Ya, I have the exact same problem... (I have a H990DS)
I can't seem to even fix it with a reboot.
I have emailed LG about the problem - we'll see what they say...
Digitalaks said:
I also have same issue with notifications. No pattern on what causes this, but a reboot gets rid of this (just for sometime! and the problem is back). I have also noticed apps not working smoothly and unable to play web videos including from Youtube app and Facebook App. Overall, tad disappointed with the software quality on this set.
Click to expand...
Click to collapse
I experience the same as you. I usually clear regents and then hit restart and all my notification sounds come back and videos. I'm just wondering, are you using any type of ad blocker? I use the ad block browser and I've noticed that whenever I open my browser, that's when my notifications get muted.
Issue resolved after update
Hi, looks like this issue is resolved with the update I got in January 2017 end. But not sure what caused it to fail in first place. But as of now, all is well after the update. Cheers!
I still have this problem over here on T-Mobile. Very annoying.
Anyone ever find a fix? Having these issues on a new LG V20 US Unlocked connected to Verizon.
Bumping this to see if anyone has found a solution to this. My V10 started muting notifications when the ringer volume was set to vibrate on one of its later updates. I figured it was a glitch in my phone since I didn't see anyone else complaining about it. This was one of the reasons i decided to upgrade to a V20. I was pretty surprised that it did the exact same thing and it's apparently by design. Who in their right mind would think this was a good idea?
I'm not sure of the cause, but I had many calendar reminder alarms fail to sound over several days when I got this V20. I tried different calendar apps and ended up with one called aCalendar. It works OK most of the time, but there is still a serious issue. If ANY other kind of notification happens to sound right when a calendar alarm needs to sound, the calendar will NEVER sound its reminder notification for the alarm. I've had this happen several times with incoming text or social networking message notifications. I hear those, and then the subsequent alarm that should have sounded concurrently is silent. I've had to set 2 reminders for the same important event, spaced 10 minutes apart, to try to reduce the odds of this issue hijacking an important notification. I've not seen this exact problem ever before on any Android device. My US Unlocked V20 is 100% stock. No idea what to do about it. But from what I can glean online, neither LG nor Verizon plan to push any future updates on the V20, so we're stuck.
For contact selecting unique notification tones that actually stopped working
I got this LG v20 and I loved it...still do....but... how do I keep certain text notification tones thst i select to not change back to default?...on its own? Crazy. I use zedge ap to download ringtones n notification tones. Maybe there is an issue there?
@Dkb123,
If you could please add some punctuation to your post, it might be easier to read so someone can understand your problem and help you .
I am using a rooted HTC One m10 with Viper ROM and am having the same problem. Echos notification noises, turns off alarm and notification sounds, and it is beyond annoying. I have already had to reset it twice to try to fix it and nothing has worked. I have no idea what is causing it but when I try to open my alarm app it says it was disabled and could have been caused by a system time change (which didnt happen) or battery saving (where I have it whitelisted). I will try disabling my ad-blocker. I'm not sure how those things could be connected but since it was suggested I will give it a go. I am consulting all of the developers I know about this but so far nobody has an answer. I am kind of starting to freak out because I need my phone to work. I have 3 kids under the age of 6 in school and need to know when someone has to get in touch with me. Before the last reset, I also saw that when my notification was disabled and I went back in to reenable it, it had been switched back to the sound I had selected the time before that. One more note. When I go in to check my notification noises, all of them, my ringer, notifications, and alarm, are all blank for about one half second before they repopulate and then show the correct tones. If it were as simple as it being my ROM someone would have posted it on the thread because it is a pretty big problem to have gone unnoticed. Is it possible we are all running an app or have a shared setting that is causing this to happen to only us. I had to dig pretty hard to find this thread in the first place. It might help if we posted a list of our apps, what do you guys think?
klear6 said:
I am using a rooted HTC One m10 with Viper ROM and am having the same problem. Echos notification noises, turns off alarm and notification sounds, and it is beyond annoying. I have already had to reset it twice to try to fix it and nothing has worked. I have no idea what is causing it but when I try to open my alarm app it says it was disabled and could have been caused by a system time change (which didnt happen) or battery saving (where I have it whitelisted). I will try disabling my ad-blocker. I'm not sure how those things could be connected but since it was suggested I will give it a go. I am consulting all of the developers I know about this but so far nobody has an answer. I am kind of starting to freak out because I need my phone to work. I have 3 kids under the age of 6 in school and need to know when someone has to get in touch with me. Before the last reset, I also saw that when my notification was disabled and I went back in to reenable it, it had been switched back to the sound I had selected the time before that. One more note. When I go in to check my notification noises, all of them, my ringer, notifications, and alarm, are all blank for about one half second before they repopulate and then show the correct tones. If it were as simple as it being my ROM someone would have posted it on the thread because it is a pretty big problem to have gone unnoticed. Is it possible we are all running an app or have a shared setting that is causing this to happen to only us. I had to dig pretty hard to find this thread in the first place. It might help if we posted a list of our apps, what do you guys think?
Click to expand...
Click to collapse
Hi. You posted this in the wrong area. This is for the LG V20. Try searching the HTC One M10 area for a solution. Someone there might be able to help you.

[WORKAROUND FOUND] After May updates, notification sound vol controlled by media vol

I've had my Mi A1 for over a year now and have almost always had it on vibrate, so all calls/notifications cause the phone to vibrate, but any media that gets played will be at the volume set for media.
Over the past couple of weeks though, notifications (not sure about calls, don't get many of them) will play the notification sound at the volume set for media. I can only get them to shut off if I mute the media volume. I've tried changing the volume for both media and ringing, and restarting the device, but to no avail. I either have to leave it muted and miss notifications, or leave it unmuted and get a jumpscare each time (it also plays notifications when I'm on a call, and you can imagine the jumpscare I get with my phone at my ear and a sudden loud notification).
I recently started using Bose QC35 ii headphones through Bluetooth with my phone, but I don't think that has anything to do with it because it was working fine with them before.
I've searched Google for this kind of issue but couldn't find anything other than standard instructions on adjusting the volume. Does anyone have any ideas on how to resolve this (without doing a full reset of the phone, hopefully)?
EDIT: this is a stock ROM, I've never flashed anything new on it
freddo63 said:
I've had my Mi A1 for over a year now and have almost always had it on vibrate, so all calls/notifications cause the phone to vibrate, but any media that gets played will be at the volume set for media.
Click to expand...
Click to collapse
So I solved this by going into Settings > Accessibility > Vibration and turning Ring & notification vibration off, restarting, and then on again. I was able to use the Pushy app to send test notifications so that I didn't have to wait for a friend to send me a message or something of the sort. My vibration mode now works as intended (not sure about calls, I don't know how I can test those without having a friend call me), and loud notifications according to the volume set for the ringer.
So as it turns out, today I once again got sound notifications, despite having set my phone to vibrate only. What could be resetting the sound profile like this (note that the ringer volume is still at zero) that the notifications play sound at the media volume? Anyone have any idea on this?
freddo63 said:
So as it turns out, today I once again got sound notifications, despite having set my phone to vibrate only. What could be resetting the sound profile like this (note that the ringer volume is still at zero) that the notifications play sound at the media volume? Anyone have any idea on this?
Click to expand...
Click to collapse
Why not just set them individually, it won't take long, when I first got my A1 I did just this.
Each time I got a notification I just pulled down and pressed the notification and customised it, most I turned off, the rest I either set to vibrate, a custom sound or left as it was.
Calls are easy to take care of, set ring volume to zero and it only vibrates.
For me:
I want a sound when I get a SMS.
I want a custom sound when I get a call.
I want no notification of gmail, (it would be going off constantly)
I only want Vibrate from WhatsApp messages.
Can't think of others but I think everything else is silenced.
If that is no good try "Volume butler" which will add a seperate volume control for notifications, not used it myself but it should do the trick: https://www.guidingtech.com/separate-ringtone-notification-volume-android/
kudos1uk said:
Why not just set them individually, it won't take long, when I first got my A1 I did just this.
Each time I got a notification I just pulled down and pressed the notification and customised it, most I turned off, the rest I either set to vibrate, a custom sound or left as it was.
Calls are easy to take care of, set ring volume to zero and it only vibrates.
If that is no good try "Volume butler" which will add a seperate volume control for notifications, not used it myself but it should do the trick: https://www.guidingtech.com/separate-ringtone-notification-volume-android/
Click to expand...
Click to collapse
The only downside of doing them individually is that I can't turn them all back on with one setting, as on some infrequent occasions I do want to hear them because I be expecting a message and not necessarily feel the phone in my pocket. and it seems I have to wait for the actual notification to come up? (can't seem to find the setting under the standard notifications settings menu).
I'll have a look at Volume butler, but it sure is disappointing that this would break when it was a nice feature to use.
This seems to be a general Android bug with some bluetooth devices: https://www.androidpolice.com/2019/...s-with-duplicate-alerts-and-ignored-settings/
BtB said:
This seems to be a general Android bug with some bluetooth devices: https://www.androidpolice.com/2019/...s-with-duplicate-alerts-and-ignored-settings/
Click to expand...
Click to collapse
Wow, thank you so much! I now at least know it isn't a unique issue for me, and have an idea of what causes it.
freddo63 said:
Wow, thank you so much! I now at least know it isn't a unique issue for me, and have an idea of what causes it.
Click to expand...
Click to collapse
You're welcome, and seems that possibly if you unpair your BT device and reboot, you could get your notifications back to normal, but then you don't have your headset available...
Since the issue started outside of a system update, there is a chance it was introduced by a Google App or Play Services update, in which case hopefully Google will fix it soon since it's affecting a lot the Pixel phones.
BtB said:
You're welcome, and seems that possibly if you unpair your BT device and reboot, you could get your notifications back to normal, but then you don't have your headset available...
Since the issue started outside of a system update, there is a chance it was introduced by a Google App or Play Services update, in which case hopefully Google will fix it soon since it's affecting a lot the Pixel phones.
Click to expand...
Click to collapse
Ah, I forgot to mention that I have a workaround for this that I came across in one of the dicussions somewhere. Inside Settings > Google > Search, Assistant & Voice > Notifications I can turn off notifications for Google completely. I've also turned off Google Assistant under Settings > Google > Search, Assistant & Voice > Google Assistant. I don't remember which of those actually resulted in the behavior not returning, but I'm pretty sure I don't need either, so I'm OK with it for now. (actually, do Google Security notifications come under the Google app or some other one?)
PS: reboot is actually not necessary, it seems force stopping Google Assistant or Google resets the notification settings (but yes, I want my headset hahaha).
Seems it's been fixed by Google: https://www.androidpolice.com/2019/...s-with-duplicate-alerts-and-ignored-settings/
BtB said:
Seems it's been fixed by Google: https://www.androidpolice.com/2019/...s-with-duplicate-alerts-and-ignored-settings/
Click to expand...
Click to collapse
Thanks! I will "just sit tightly" (as it says on the update) :laugh: as I wait for the update.

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