Device Help can't even be disabled? - AT&T Samsung Galaxy S8 Questions & Answers

Almost all of the AT&T apps can be uninstalled or at least disabled, but Device Help, which is just a stupid "How To.." app is stuck there. Is this a bug?
I was able to "Hide" it in the app drawer settings though, so that's nice.

I was able to disable it via Package Disabler Pro, but not in the App Settings. I believe it was like that on my Note 7 as well.

Just buy bk package disabler on play store. Its better than Samsung package disabler because it shows you what is actually running and how much ram it is using. Be careful what you disable though
https://play.google.com/store/apps/details?id=com.kunkunsoft.packagedisabler
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Marshmallow 6.0.1 App permission (waking up device)

Hi all,
I have a question regarding the new app permission management in Marshmallow 6.0.1. In Lollipop (5.1.1) we used to have the option to prevent an app from waking up the device or keeping it awake. I used to uncheck that box for Google Play services as this was constantly running and eating up my battery. When I go through the new extended Marshmallow app management, I get several options that i can allow or deny (body sensors, calendars, camera, contacts, location, etc. see attached screenshot). But nowhere can I find the option to prevent the app/service from waking up or keeping the device awake.
Anyone know where I can find this or how to do this in Marshmallow?
OneTruth said:
Hi all,
I have a question regarding the new app permission management in Marshmallow 6.0.1. In Lollipop (5.1.1) we used to have the option to prevent an app from waking up the device or keeping it awake. I used to uncheck that box for Google Play services as this was constantly running and eating up my battery. When I go through the new extended Marshmallow app management, I get several options that i can allow or deny (body sensors, calendars, camera, contacts, location, etc. see attached screenshot). But nowhere can I find the option to prevent the app/service from waking up or keeping the device awake.
Anyone know where I can find this or how to do this in Marshmallow?
Click to expand...
Click to collapse
Use latest package disabler for preventing apps to awake the phone or updated through Google play
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zizon65 said:
Use latest package disabler for preventing apps to awake the phone or updated through Google play
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Click to expand...
Click to collapse
Is that the only way for now?
That's the appropriate way I know
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zizon65 said:
That's the appropriate way I know
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Click to expand...
Click to collapse
What I can find in the Play Store is Package Disabler Pro (Samsung). From the description and the screenshots I see you can enable/disable apps/services. I can do that already with Titanium Backup. But I can't disable the Google Play services, I just want to keep them from waking up the device, or keeping it awake while screen is off.
OneTruth said:
What I can find in the Play Store is Package Disabler Pro (Samsung). From the description and the screenshots I see you can enable/disable apps/services. I can do that already with Titanium Backup. But I can't disable the Google Play services, I just want to keep them from waking up the device, or keeping it awake while screen is off.
Click to expand...
Click to collapse
Yes but with Package Disabler Pro for Samsung you can do things, that you can't with TTB, in one word it's more powerful
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zizon65 said:
Yes but with Package Disabler Pro for Samsung you can do things, that you can't with TTB, in one word it's more powerful
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Click to expand...
Click to collapse
TB does what it needs to do for me, as I'm not looking for anything beyond what it can do. Just freeze apps/services I don't use and every once in a while a backup. I just need something good that can prevent an app from waking up device, just like the basic functionality we had in Lollipop in the app management section.
zizon65 said:
Yes but with Package Disabler Pro for Samsung you can do things, that you can't with TTB, in one word it's more powerful
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Click to expand...
Click to collapse
You're completely missing his point. He doesn't want to disable google play services, he wants to prevent it from waking up the phone.
Package Disabler Pro is more powerful than TB? I hope you're trolling.
OneTruth said:
TB does what it needs to do for me, as I'm not looking for anything beyond what it can do. Just freeze apps/services I don't use and every once in a while a backup. I just need something good that can prevent an app from waking up device, just like the basic functionality we had in Lollipop in the app management section.
Click to expand...
Click to collapse
As far as I can tell, the doze feature is supposed to be in charge of preventing wakelocks and keep your phone from staying awake. So Google probably thought that denying the stay awake permission isn't needed anymore. Tbh, it denying 'stay awake' in app permissions in previous builds on android didn't do much for battery life, at least for me. Some things you could try is cleaning google play services data, and deleting google now if you dont use it.
Bhavpreet said:
You're completely missing his point. He doesn't want to disable google play services, he wants to prevent it from waking up the phone.
Package Disabler Pro is more powerful than TB? I hope you're trolling.
As far as I can tell, the doze feature is supposed to be in charge of preventing wakelocks and keep your phone from staying awake. So Google probably thought that denying the stay awake permission isn't needed anymore. Tbh, it denying 'stay awake' in app permissions in previous builds on android didn't do much for battery life, at least for me. Some things you could try is cleaning google play services data, and deleting google now if you dont use it.
Click to expand...
Click to collapse
You did not understand me either! What I've said is that Package Disabler Pro not only can prevent app from waking up the phone, but can prevent such app from updated by Google play service.
I also maintain that Package Disabler Pro is more powerful than TTB in terms of preventing an app from doing anything even operating in the background.
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@Bhavpreet I think for me it did quite the thing. Before I disabled apps/services I didn't need I saw Google Play Services popping up in the battery stats a lot. Once I hit the switch and didn't allow the service to wake up the phone or keep it awake, it disappeared from the battery stats.
Currently, from what I can see in the battery stats, the play service is running 4 things:
- Google Service Framework
- Google Play Services
- Google Backup Transport
- Google Account Manager
I have the backup to cloud enabled for contacts/notes/etc. Which one of the above is safe to freeze without interfering in that process?
@zizon65 Are you talking about freezing/disabling an app? Or only stopping it from waking up the device, but leaving the service/app intact for when you manually open it?
@OneTruth it could be achieved by using xposed for the module appopsxposed though I only tested it under cm13 on another phone
zizon65 said:
You did not understand me either! What I've said is that Package Disabler Pro not only can prevent app from waking up the phone, but can prevent such app from updated by Google play service.
I also maintain that Package Disabler Pro is more powerful than TTB in terms of preventing an app from doing anything even operating in the background.
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Click to expand...
Click to collapse
He does not want to disable it, he just wants to stop it from waking the device. Disabling google play services effectively transforms your device into a dumb phone, whats the point?
OneTruth said:
@Bhavpreet I think for me it did quite the thing. Before I disabled apps/services I didn't need I saw Google Play Services popping up in the battery stats a lot. Once I hit the switch and didn't allow the service to wake up the phone or keep it awake, it disappeared from the battery stats.
Currently, from what I can see in the battery stats, the play service is running 4 things:
- Google Service Framework
- Google Play Services
- Google Backup Transport
- Google Account Manager
I have the backup to cloud enabled for contacts/notes/etc. Which one of the above is safe to freeze without interfering in that process?
@zizon65 Are you talking about freezing/disabling an app? Or only stopping it from waking up the device, but leaving the service/app intact for when you manually open it?
Click to expand...
Click to collapse
You wont be able to remove any of those 4 services without breaking google play services as a whole afaik. I don't even use google for my backup account, but i still have backup transport eating at my battery. Google Services, on average, uses 1-4% of my battery, usually on the lower end. Like I said, clear its data and cache, give it a restart, and see if that helps. I also recommend turning off auto update in the playstore, and deleting google now data and app and reinstalling it.
Last option, and this will definitely work considering you upgraded, factory reset the device.
Also, PDP disables apps, meaning it completely gets rid of them from your device until theyre enabled again, which is not a solution to your problem.
@Bhavpreet How com this was possible in Lollipop without breaking anything? Everything was running perfectly for me, without Google Play Services ever showing up in the battery stats. So I won't be factory resetting. Clearing cache already did that, no result. Will try out @Zenroid solution.
I think this is doing the trick. Will post back with results after the next full charge.
Zenroid said:
@OneTruth it could be achieved by using xposed for the module appopsxposed though I only tested it under cm13 on another phone
Click to expand...
Click to collapse

S7 Edge exynos (Canadian) and use of package disabler pro?

Dear XDA,
So I bought the s7 edge to replace my note 7. So before i start loading apps, copying data, making customization I want to set up for the most stable and fastest operation. I got the package disabler pro and i have been playing with it on my N7 before i do anything to the s7 edge. I may use what's app and Instagram but not Skype. I do use the Microsoft office suites though. I wanna be able to use gear vr in the future but I do have the gear s3 frontier coming in too. So I clicked disable all bloatware. So if I do this would i lose any functionality? Any stability? I dont want that so called battery drain. Also i use thr system wide encryption, is that tied to knox ?
I also use the package disabler pro for s7 edge international. I disabled all bloatware, and some other apps. Everything works fine, nothing crashes or freeZe.
Don't click disable all bloatware! Users have reported issues with this as it disables some necessary apps that other apps ping to for updates.
What i recommend is to just go through the list and disable what you don't use. Then recheck the list after a few days under "show me running processes" if using EZ disabler, and disable the apps that are running which you don't use. That's what I've done and have had good battery life
pufnasti said:
I also use the package disabler pro for s7 edge international. I disabled all bloatware, and some other apps. Everything works fine, nothing crashes or freeZe.
Click to expand...
Click to collapse
I noticed it disabled galaxy store and gear apps, I need them for the gear s3.
jark99 said:
Don't click disable all bloatware! Users have reported issues with this as it disables some necessary apps that other apps ping to for updates.
What i recommend is to just go through the list and disable what you don't use. Then recheck the list after a few days under "show me running processes" if using EZ disabler, and disable the apps that are running which you don't use. That's what I've done and have had good battery life
Click to expand...
Click to collapse
I used the package disabler pro from the play store. I dont which package is worth disabling to save performance, there are a lot of packages disabled by itself.
EternalSeekerX said:
I noticed it disabled galaxy store and gear apps, I need them for the gear s3.
I used the package disabler pro from the play store. I dont which package is worth disabling to save performance, there are a lot of packages disabled by itself.
Click to expand...
Click to collapse
Generally speaking if you don't know what packages to disable, then I would avoid a package disabler. You might risk freezing something important.
If your really focused on disabling packages, just download "EZ package disabler." Because of 2 reasons:
1) EZ provides a description of each package and what it does. So you know yourself what to disable if it sounds like bloat.
2) PDP is influenced by Samsung, Samsung tell the app Dev to hide certain packages cause it doesn't want users to disable Samsung bloatware, which is why I use EZ package disabler instead
jark99 said:
Generally speaking if you don't know what packages to disable, then I would avoid a package disabler. You might risk freezing something important.
If your really focused on disabling packages, just download "EZ package disabler." Because of 2 reasons:
1) EZ provides a description of each package and what it does. So you know yourself what to disable if it sounds like bloat.
2) PDP is influenced by Samsung, Samsung tell the app Dev to hide certain packages cause it doesn't want users to disable Samsung bloatware, which is why I use EZ package disabler instead
Click to expand...
Click to collapse
Well before buying the package disabler, It checked to make sure both it and ez package have the same features. They do. Also I use most of the samsung software. Does ez package actually tell you what package is what or does it direct you to a google search? Thats what package disabler pro does. Btw I am using PDP by PoliceDeveloper, I heard there are other copies of this on the net!

Package disabler pro

How do I make package disabler pro work again after all of the issues?
km8j said:
How do I make package disabler pro work again after all of the issues?
Click to expand...
Click to collapse
What issues?
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theprfct10 said:
What issues?
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Click to expand...
Click to collapse
https://www.reddit.com/r/GalaxyS8/comments/6d0cdq/for_those_of_you_using_package_disabler_pro_do/
Bk disabler pro no longer work anymore. The dev add a plugin in the playstore but not working yet.
Yup, whenever I open mine it starts to flash black and white and nothing ever shows up. I have to press the home button to go back home, otherwise the back button doesnt work.
dont know how, but it killed the stock email app for me... crash when opening any email.
after remove the package app and the new engine thing...
removes email, reinstalled, clear data, nothing helped... so factory reset it again.
You will need to download the add-on app for Package Disabler pro for it to work. You will need to launch the add-on app, activate it, then launch it again and it will automatically start the package disabler app and it works fine afterwards. It is working on my S8 and no issues. It is a bit weird that they changed the process and it is a bit more complicated now but overall still does a good job with the apps. I wiped the existing setup and I had to reconfigure the apps all over as it did not maintain the previous settings.
I created an apk of an older version of the app on my other device. It installed w/ no issues. I was able to disable once again. I'm on a Note5 and Android N.
---------- Post added at 03:03 PM ---------- Previous post was at 02:58 PM ----------
al3azim said:
You will need to download the add-on app for Package Disabler pro for it to work. You will need to launch the add-on app, activate it, then launch it again and it will automatically start the package disabler app and it works fine afterwards. It is working on my S8 and no issues. It is a bit weird that they changed the process and it is a bit more complicated now but overall still does a good job with the apps. I wiped the existing setup and I had to reconfigure the apps all over as it did not maintain the previous settings.
Click to expand...
Click to collapse
I'm pretty proficient in Android and tried every which way short of rooting, and still couldn't get the updated version to work. Only fix was to install an older version.
HyBredMan said:
I created an apk of an older version of the app on my other device. It installed w/ no issues. I was able to disable once again. I'm on a Note5 and Android N.
---------- Post added at 03:03 PM ---------- Previous post was at 02:58 PM ----------
I'm pretty proficient in Android and tried every which way short of rooting, and still couldn't get the updated version to work. Only fix was to install an older version.
Click to expand...
Click to collapse
I am not a fan of the changes at all but for some reason it worked on my end but like you I do prefer the older version.
al3azim said:
I am not a fan of the changes at all but for some reason it worked on my end but like you I do prefer the older version.
Click to expand...
Click to collapse
Yeah, they've been getting hammered in the play store reviews. I checked thier homepage for a work around, and one suggestion was to factory reset..that wasn't happening!
HyBredMan said:
Yeah, they've been getting hammered in the play store reviews. I checked thier homepage for a work around, and one suggestion was to factory reset..that wasn't happening!
Click to expand...
Click to collapse
This is why there have been almost daily updates of the app, trying to fix all sort of issues with it.
The no update since the dev broke the app is killing me...
Hi,
After the update with the PDP engine 2.0 updates from Google Playstore takes forever to update - downloading is fine but when its going to install the downloaded update it takes forever.
What is worse is that Tasker profiles dont trigger anymore - the tasks run fine inside Tasker.
Even worse I uninstalled the crappy update of Package Disabler Pro and the ****ty PDP engine and that did not solve any of the above problems.
I have tried to uninstall ALL updates that have been updated in the last week but still have the problems.
By far the crappiest update I have ever experienced.
Anyone having the same problems? And maybe a solution. It happened on all my devices after the Package Disabler Pro update.
Thanks in advance,
Simon
I use BK disabler and have had no issues at all. Still all working as should since my last Samsung ota update.
Hi guys, I've been using BxActions to remap this crappy Bixby button, but it's not that stable and sometime Bixby appears and it's annoying!
So I have purchased that Package disabler Pro yesterday, and it works. but I'm here because this PDP engine 2.0 thing looks too fishy to me, especially because I'm using NetGuard Firewall and PDP engine 2.0 demands internet access! why?!
Yes it doesn't have too many permissions (except SD card) but it feels too fishy anyways!
I don't want to root my new S8+ (maybe later) but I had to do soothing about Samsung's bloatware, can't believe that they are still punting crap-ware in their devices (I used to have Nexus).
Any alternatives to Package disabler pro? or can I trust it and keep using it?
Thanks!
I am using bk disable pro since my last update in late april. Using Singapore international s8 g950fxxu1aqdg. Non root. All stock. No issues at all.
For my phone, there's no software update in May. Still waiting.
GadgetAvi said:
PDP engine 2.0 demands internet access! why?!
Click to expand...
Click to collapse
The PDP Engine requires the same permissions as the old Package Disabler Pro app, since now it's the new real disabler app as Samsung is strongly fighting against the previous apps.
i updated the app without reading all this. it enabled all what was disable. and noticr thisnnew app which needed permision. i just imported all my disable apps and it worked flawless. havent had any issues woth it.......YET
themissionimpossible said:
The PDP Engine requires the same permissions as the old Package Disabler Pro app, since now it's the new real disabler app as Samsung is strongly fighting against the previous apps.
Click to expand...
Click to collapse
Thanks for the info, but I still have 2 apps for one purpose, 1: Package disabler pro, 2: PDP Engine.
I'm thinking about removing those two, and Installing BG Package Disabler instead - any cons and pros I should know about?
Is BG Package Disabler better than the one I use?
Thanks!
All old type apps will probably work until the latest or next firmware updates will be released by Samsung
In my case, yesterday my Exynos S8+ received AQEB OTA update and the new PDP+Engine app still works.
Both the apps are necessary, as this is the way to trick the new Samsung's restrictions.
BTW, also BK Package Disabler now requires the companion app (plugin):
https://kunkunsoft.wordpress.com/news/

Facebook app still installed on my s10+

When i had my previous carrier-locked phone i thought facebook app is installed by default but it seems like even on my new S10+ unlocked that pesky app is installed by default. I bought package disabler pro for my old phone but when i tried to get it from the playstore it wouldn't let me d-load it for free.
I can only disable it so far... So is there a way to remove/ unsinstall FB for good even without buying package diasbler pro?
Anyone in the know i would greatly appreciate you could chime in... TIA!
I have an unlocked S10+ as well, also had Package disabler pro on my Note9. I ended up forking the $5 for the new version of the app. It seems the developer of this app does this almost every 6 months or so with his app, claiming it's Samsung who pulls his app from the play store everytime. I used opinion rewards to pay, so it was basically free. I was able to disable all remnants of facebook with PDP

App that disabled services and receivers in an app

On my note 10+ and wife's S10+I had an app that could disable services and receivers inside an app BUT I can't remember what it's called or where I downloaded it. Also it worked without root! I used it along side package disabler pro.
Anyone know what app I'm talking about because I'd love to have it again.
One example of something fantastic it let me do was use Nova Launcher (OneUI always runs in BG) and then I'd go into OneUI and disable everything I didn't need and it helped save battery. I basically just left the app switch function(service) working because for some reason OneUi controls that instead of Android itself.
Thanks in advance
was it Service Disabler by KunKunsoft ?
it's the only app of that type that I know of although I don't know if it works without root despite reviews saying it used to.
play store won't give me a link to share.
I'll check but the name doesn't sound familiar and what I was using definitely worked without root.
Yeah unfortunately that's not it.

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