Elephone's customer support is worse than thought - Elephone P9000 Guides, News, & Discussion

Elephone's customer support is low-quality. Everybody already knew. But it's worse than that!
I've posted some questions and issues in a thread addressed to one of the moderators on the Elephone forum, but without given any answers this is the system message I received on my account on that forum:
您已被 chan1o 禁止发言,期限:90天(0:代表永久禁言),禁言理由:Continuously posting same topic links in every post and irritating so much.
Here's what really happened: When moderator chan1o challenged me as if there are no issues or problems with P9000, I compiled a list of links for him with unsolved questions and issues from the forum. Without getting back with explanations, moderator chan1o went on posting advertising threads on the forum. So I posted him a reminder with a link to my post in the hope to draw his attention and to get him back to do, what Elephone customers expect him to do.
In total I have send one post on one of his threads, and two links to that post in other threads.
We all knew that Elephone customer support is bad and that the company cares more about earning money from unknowing customers, than to show any appreciation for their buyers. Blocking me from the forum because he didn't liked my post is the last thing I'd expect a moderator to do.
http://bbs.elephone.hk/?90419

I have send the following to the Elephone forum Admin on [email protected] and on the Elephone forum http://bbs.elephone.hk/forum.php?mod=viewthread&tid=13315&fromuid=92084
Edit 29/3: above linked got removed. here it is now: http://bbs.elephone.hk/forum.php?mod=viewthread&tid=13319&fromuid=90419
I have a formal complaint against moderator chan1o.
Moderator chan1o is only posting advertisement threads and he does not give customer support. When users write about issues or problems with their Elephone product, he only replies with meaningless comments.
When moderator chan1o challenged me as if there are no issues or problems with P9000, I compiled a list of links for him with unsolved questions and issues collected from the forum. Without getting back with explanations, moderator chan1o went on posting advertising threads on the forum. So I posted him a reminder with a link to my post in the hope to draw his attention for support.
In total I have send one post on one of his threads, and two links to that post in other threads.
In my opinion moderator chan1o misapplies the forum rules by banning my account farsiray. http://bbs.elephone.hk/?90419
My opinion with reference to the forum rules: http://bbs.elephone.hk/thread-10138-1-1.html
Rule 5.5.6 I have left only 2 repeated links to only 1 post. That cannot be interpreted as flooding the forum.
Rule 6.2 Moderator chan1o did not give three warnings.
Conclusion: chan1o did not have the right to move my account to the Read Only group.
Dear Administrator, Please deal with this matter.
I'm looking forward that the ban on my account will be removed so I can carry on having communication with other P9000 users on the Forum where we help each other.
Thank you.

also have a look at this post on the Elephone forum, where a Moderator assaulted a forum member
http://bbs.elephone.hk/forum.php?mod=redirect&goto=findpost&ptid=12946&pid=129608&fromuid=90419

I think we all know any Chinese brand manufacturer are generally always pretty bad at after care support. In-fact when ever I buy a handset from a Chinese based manufacturer, i take on board if anything goes wrong I know its usually a pointless exercise taking it up with the Chinese company concerned and usually take the matter up with the retailer I bought it from (assuming its within a sensible period that is)
Without a shadow of a doubt Elephone are extremely bad when it comes to service. It is shockingly abysmal.
Anyone who doubts this should really visit their "support forum" and I can assure you, it wont take you long to realize what Elephone is really all about. They dont listen to their customers, they dont help their customers and whats worse they have a forum admin that has even verbally abused a customer via PM (assuming ofcourse, the customer who posted this was indeed speaking the truth)
One thing they seem to be really good though is marketing & selling their devices, particularly on their "support forum" where mods/admins are always eager & enthusiastic to appear to post the latest/greatest Elephone device/accessory. Its just a pity they dont show the same eagerness to post anything when someone needs support or help.
Anyway good to hear they lifted the ban on your account and as I repeat what I posted on Elephone forum - dont buy their products, advise others to do the same and move on ;0)

Related

[READ ME] Rules, Moderation, How to Help - Additional information

And now, a word from your friendly neighbourhood moderators!
As you may know some of our Android device forums are a bit "messy", with your help, let's see if we can keep the i9000 forums clean! This is a bit of an experiment, to see if posts like these help at all. Most of the following is simple common sense, and for most of you it will hopefully bring nothing new.
Moderators
The official i9000 forums moderator is Sirphunkee. I, Chainfire will also be hanging around here quite a bit.
Rules
Please consult the forum rules before posting, they can be found here: http://forum.xda-developers.com/announcement.php?f=263#post81
Additions
The rules should be clear enough, however I will repeat some points for emphasis and post some additions here as well.
Use the search
This speaks for itself, though many still don't use it.
Check the i9000 FAQ before posting
It can be found here: http://forum.xda-developers.com/showthread.php?t=723596
Don't post in the android development section ...
... unless you are absolutely sure it belongs there! The developers / hackers are trying to work, don't bother them with things that do not belong there.
When in doubt, post in the general section. If it's a question, post in the Q&A section
If you're not sure, it probably should NOT go into the android development section.
Treat eachother with respect
No flaming, no personal attacks, be nice, behave, show respect. While you may be responding to somebody who has asked a question you might find dumb, or he didn't use the search, or whatever reason you think you may have, it is never ever warranted to be flaming anyone, and it simply will not be tolerated.
Ignore flames, personal attacks, etc
If these should occur, do not respond to them! Especially when they are directed at you, this is hard to do and you want to defend yourself. Suppres this urge! Responding to these is "feeding the troll", and only serves to bring a thread further off-topic and make it much harder for us moderators to clean up the mess. Responding to these posts makes you part of the problem, and doesn't help anyone. See below for how to report these to have a moderator look at it, and if needed, remove it. Don't let the trolls win!
Saying thank you
This forum does not come with a "thank you" button like some other forums do. While for example if you post a question and others help you out, saying "thank you" is nice, in many development threads saying thank you only serves to clutter to thread. Please do not post a comment saying nothing more than "thank you" in these threads - instead perhaps consider giving the developer a small donation to show your appreciation, give the thread a 5-star rating, or help out in some other way (like assisting others with their problems).
Helping out
There are many of you, and only a few of us moderators. Like you, we are mere humans, we are not paid for being here, and our time is limited - we cannot read every post of every thread. The first few things you can do to help out is behave, assist others, follow the rules, and make sure you are not the (negative) reason that we need to look at a thread or post. But there's more you can do to be of assistance:
Reporting posts
Each post has a "report" button associated with it, found at the top-right of the post. It a triangle with an exclamation mark inside of it, and hard to miss. Clicking it will give you a box you can use to add a comment, and then the post in question will be brought to the attention of the moderators. Be short and precise when writing the comment. While your biography is undoubtedly an interesting thing to read, it has no place in that comment box Please verify that the post is actually against the rules of XDA (see link at the top of this post) before reporting a post. The additions I have posted here, unless they are also present in the XDA rules, are not enforced by other moderators.
Posts in the wrong section
I see a lot of comments on threads that they are in the wrong section. Please handle these threads in the following way:
Check that nobody else has already posted that the thread is in the wrong section. Do not clutter the thread with notices about how the thread starter is in the wrong place, one notice is enough!
If you're the first, post that the thread should have been (for example) in the general or Q&A section instead of the android development section, in a kind and respectful way, and ...
report the post, putting something like "not development, please move to general" in the comment box.
Flames, personal attacks, (severe) disrespect
Even though these are against the rules, they will still happen. As stated above, it is generally not a good idea to respond to them. However, depending on how offensive they are, you might wish to report them for moderator attention. Do so in the following way:
Check that nobody else has already posted that he reported the post. Do not clutter the thread with notices, responses to a flame, etc. One notice is enough!
If you appear to be the first, you might want to post that you have reported said post (without quoting it!), and ...
check if others have quoted the flame, personal attack, etc in their replies, and ...
report the post, putting something like "flame, has been quoted / responded to by others". This makes our job faster to do!
Violations of other rules
These will happen. Again, check if others have already (kindly and respectfully) notified the poster that his behaviour is against the rules. You might want to report such a violation, but please take a moment to think about it, and do not go on a "reporting spree". Is the violation really so severe that it needs to be "handled" by moderators ? Does a moderator really need to warn this user about his behaviour ? Does the post really need to be modified by a moderator ? For example, for some light verbal abuse / explicit language, you might just want to (kindly) ask the user to tone his language down a bit and/or edit his own post, instead of turning to a moderator.
Don't go on a reporting spree
As stated above, think hard about reporting a post before you do it. For example, don't go to android development section and report threads from page 3 to be in the wrong area. The thread is likely already dead, and requesting to have it moved is a waste of both your and our time. Use common sense!
Other
The "star rating" system is not useless
You can rate a thread with up to 5 stars. Please use this ability, it makes it easy to spot high quality and low quality threads for others browsing these forums.
Don't PM myself or Sirphunkee unless you really have to
We get enough PM's as it is. Most things can be resolved without sending us a PM personally. For example by reporting a post, or posting in this thread here.
Need more empty posts at the top of your thread ?
It is not uncommon that you have ran out of space in the first post of your thread (especially with "release" threads). Feel free to request additional "first posts" for your thread by posting in this thread here.
Do you really think a certain thread should (or should no longer) be a sticky ?
Again, feel free to post that here in this thread. Obviously, do not request your own threads to be stickied. If it is worthy, others will request it for you.
Anything you would like to add or request ?
Feel free to post it in here, but please remain on-topic.
The end!
Hopefully this will have a positive effect and is generally helpful, if not, I'll just remove this thread again.
I will try to keep up with the posts in here !
Thank you! I appreciate you putting time into keep our little patch of XDA in shape.
Thanks for your time!
it was about time we got some one official in here
Thank you moderators, for sacrificing your personal time to make this forum more enjoyable.
This is an excellent thread and it was about time to put things in order!
My congratulations guys!
Since there is an option for requests here..I would like to request consideration for this petition:
[Q] Proposal to merge all Galaxy S family into 1 neat and big sub forum
http://forum.xda-developers.com/showthread.php?t=764084
Аnd there are already 270+ members up for merging.
Will moderators consider it?
That's an admin decision, not a moderator decision.
Oh, ok, sorry
Did the admins take final decision whether to merge or not?
And are they aware of the situation?
jam3sjam3s said:
Oh, ok, sorry
Did the admins take final decision whether to merge or not?
And are they aware of the situation?
Click to expand...
Click to collapse
Yes, the discussion about this is ongoing at the moment. The admins and mods are discussing the best way to handle the organizing of all the Galaxy forum sections, and will likely come to some decision shortly. We're looking at the proposal in AllGamer's poll (see the sticky at the top of this section) as a possible solution, and I'm sure we'll post whatever the final decision is somewhere in each of the current sections (this one included) to make sure all members who need to know are aware.
sirphunkee , thank you for your reply and your work
All Galaxy S owners are looking forward to solving this problem
Modified the first post a bit to reference Q&A section. Q&A has been here for a while but I was on vacation
I see lots of great work from moderation lately!
This forum felt little 'undermoderated' until now, but your effort in past hours to keep this place up just cant be missed!
Thank you!
Thanks guys for all you do, got my SGS 9 days ago; was fearful of rooting; found one click lag fix, dove right in; you guys are awesome!!!! thank you!! thank you!!! thank you!!!
Well, not replying to anything in particular and nothing really special enough to warrant a new topic and since this is the most "general" Galaxy S topic I thought I'd share it here.
Swiping my Galaxy S along the the left side of the laptop (keyboard) area puts my Macbook Pro to sleep (around the FN key). Only when the Galaxy S is unlocked and screen, just a weird occurrence I thought I'd share. Tried it on a few other Macbook Pros, same result. Looked around a bit, apparently magnet does this but I'm thinking something else. Interesting nonetheless.
useful topic
Indeed usefull topic!
Sent from my GT-I9000 using Tapatalk
hi
hi you all i am new here
Noted with the rules...
okej good to know

Presentation

Good day!
I am Brazilian, work at an automotive company as a supervisor quality.
I am already a moderator for over three years in a technology forum in Brazil (pdabr.com), my user name is the same here (mmelo76)
I am submitting to follow this group of cooks!
Recently I was included as a moderator for this forum follow-up.
I will endeavor to assist in forums assigned.
I want you to know that I am available and if you need me just MP!
My philosophy is to let the members be the most natural but in a friendly manner possible.
I will be doing a little cleaning, concentration and movement of some topics please let me know if have questions, comments or concerns.
If there is anything I can do, just send me a PM.
Thanks!
***I will delete this thread after it organize the posts.

Presentation

Good day!
I am Brazilian, work at an automotive company as a supervisor quality.
I am already a moderator for over three years in a technology forum in Brazil (pdabr.com), my user name is the same here (mmelo76)
I am submitting to follow this group of cooks!
Recently I was included as a moderator for this forum follow-up.
I will endeavor to assist in forums assigned.
I want you to know that I am available and if you need me just MP!
My philosophy is to let the members be the most natural but in a friendly manner possible.
I will be doing a little cleaning, concentration and movement of some topics please let me know if have questions, comments or concerns.
If there is anything I can do, just send me a PM.
Thanks!
***I will delete this thread after it organize the posts.

Presentation

Good day!
I am Brazilian, work at an automotive company as a supervisor quality.
I am already a moderator for over three years in a technology forum in Brazil (pdabr.com), my user name is the same here (mmelo76)
I am submitting to follow this group of cooks!
Recently I was included as a moderator for this forum follow-up.
I will endeavor to assist in forums assigned.
I want you to know that I am available and if you need me just MP!
My philosophy is to let the members be the most natural but in a friendly manner possible.
I will be doing a little cleaning, concentration and movement of some topics please let me know if have questions, comments or concerns.
If there is anything I can do, just send me a PM.
Thanks!
***I will delete this thread after it organize the posts.

Posting rules really don't rules at all

Hi there, all you guys and moderators.
I can't help my self from posting this...being frustrated and a wee bit disappointed!
I can't for the life of me see, nor understand, the "rule" for a new member of this forum, being prohibited to comment and/or post anything elsewhere then to the "approved" threads before making any post anywhere else! And mind you, you've got to produce ten (10) posts before being able to share your experiences and/or thoughts to anyone, such as the ROM-provider or a noob searching a answer...
And yes, I'm a noob..to you. Being a freshman at this forum doesn't necessarily mean I'm a noob at what I'm doing
With this post I want to share my thoughts around the posting rules here...and it triggers a flashback memory from when I worked as a consultant programmer at a BIG Swedish company and one of the other consultants asks me why they never saw me at the hours of extended hours at work, since the wast majority of consultants were there...well...my reply was: Why should I do extended working hours when I'm capable of finishing my work on a daily basis, working 9 to 5? I did not ever got an answer! My answer was to show that overtime hours didn't necessarily equals efficiency...
Get the drift don't you ? What I'm getting at is that it seems to me that quantity matters more than quality within this forum...and that conclusion doesn't feel nice at all!
I once upon a lullaby joined MS beta tester program...no one ever at MS had questioned the number of feedback experiences from the software/OS's that they have sent me...I'm living in the belief that MS actually took a look at the feedback provided and discovered that this guy probably got some experience, skills and interests for us to learn from...this said, not to express myself as a number one person to listen to, but as a noob within this forum, frustrated and PO'd.
Question that still lingers on: Why does quantity matters more than quality?
The minimum of 10 posts is before you can post in development fora.
You shouldn't be posting in development fora unless you're releasing something you developed anyways... Unless you're trying to offer feedback in a thread that already exists there.
The idea about not letting you post there before your get to 10 posts is so that maybe you figure this out, or someone tells you this. It's an imperfect system, but it's what the moderator committee has to work with.
Also, there is a HUGE difference between being a n00b, and being a new member. N00bs don't learn, or at least, they don't learn very easily.
Rules are there to limit the off topic, wrongfully posted threads in dev forums.That being said this thread has nothing to do with the device and because of which shouldn't have been made here. @OP go to Q&A and help other members to get your post .

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