Hi,
I've been having a moto x style (xt1572) since december 2015. Only recently i've begun having major issues with the volume buttons, i suspect something is sticking on the back. when i press 'em they stick and i press the full volume (very annoying). I've tried to fix it with one of those air-keyboard cleaners but after a few hours it comes back. When i press it 20 times it goes away but a few hours later it comes back. I've always used my phone on a responsable way, never spilled any drink on it.
My phone is still in warranty (Europe- 2years)? Any suggestions, Should i send it back to Motorola?
Related
Sometimes when I go to wake the phone up the screen stays black, I can tell it's awake, the volume buttons make their up and down sounds, but the screen is completely off, all black and dark. I have to press the power button many time for it to finally come on. (using reset button doesn't seem to make much difference) Sometimes it still works as normal and comes on right away. Sometimes the screen does come on but the display is upside down and mirror image reversed, which is really weird! If I press the button on and off again then the display reverts to the correct orientation.
This is probably covered by warranty, I only got it a couple months ago, but I bought it from Expansys USA and I'm spending the summer in Europe. I'm dreading that it will take a long time to get a replacement, and I need this thing for GPS otherwise I can't really enjoy my bicycle excursions.
Any suggestions?
Did U flash a custom ROM?
mismatch of retaining old SPL (1.14) instead of 1.56 and flashing newer ROMs may also cause such problems..
I flashed a custom ROM back in March, it has worked perfectly until about a week ago. I just set it back to stock and upgraded to 1.56 but that hasn't helped at all.
Since my phone is legit (not through some nasty phone company) the UK repair center will take care of it so it shouldn't be too bad, but I'll miss it while it's gone :\
ive been having the same problem, try this:
go to setings - system - power - advanced
untick "turn off device if not used for"
seems to have worked for me
So I sent mine into the repair center in the Czech Republic, city of Tabor. It arrived in Tabor on June 1, but the address I was given was wrong, the repair center said it was an old address, I guess Ceska Posta hasn't heard of forwarding. Anyway because of that they didn't get it until June 12. I just got it back in the mail yesterday. The screen is brand new, and they also flashed the ROM back to 1.14 even though I had upgraded it, or who knows maybe they changed the mother board also.
I'm not having any of those screen issues now, though it's been less than 24 hours. I'll post back if any other problems occur but it seems pretty solid so far.
Anyone having big issues with the capacitive buttons taking multiple times to work?
really just started bad today, previously I was hitting them maybe 5 times before they work. Now I'm having to press them minimum 10 or 15 times before any of them work, and they do not work at all if the phone is laying flat on a surface
Anyone got any ideas?
There was a trick on how to do it, but I kind of forgot. I think they almost always work if you kind of swipe over the button.
Seanc13 said:
Anyone having big issues with the capacitive buttons taking multiple times to work?
really just started bad today, previously I was hitting them maybe 5 times before they work. Now I'm having to press them minimum 10 or 15 times before any of them work, and they do not work at all if the phone is laying flat on a surface
Anyone got any ideas?
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Click to collapse
Had that happen on my old Epic with the back button. You'd have to press hard to get it to work and sometimes it took a few presses. But that wasn't the worst problem with my capacitives. Not long after I got the phone the Menu button started pressing itself repeatedly at random, and the issue would persist through reboots, even before the OS was loaded, etc. It was pretty obvious it was a hardware issue. Problem was, it'd do it for an hour or so during which the phone would be virtually unusable and then suddenly stop and go back to normal.
I remember rushing to Sprint one time with the thing flashing and the sonofabitch stopped right before I got in the door. The guy in the store musta thought I was crazy. "Dude, it was just doing it. It was flashing on and off and popping the settings menu up over and over. Does it all the time, starts and stops out of the blue. No, I'm serious!" Then I had nothing to do but show him my "lazy" capacitive Back button and I got that look from the tech like "C'mon, really?" and so I took it home hoping that the next time the Menu button freaked out I'd be near the Sprint store.
Finally I woke up one morning and the capacitive buttons were completely dead, unresponsive. Was a relief when I brought it into the Sprint store. They had a tech work on it for an hour and said he couldn't get the capacitive contacts parted from the glass (I mean, isn't that one of the things they marked about SAMOLED, the glass has an integrated capacitive layer?)
So they shipped me a brand new Epic, and that's the one I have now.
I took it in about a month ago to show the tech and he said it was working fine o I just had to leave, nothing I could do about it
this has always been a problem for me but being epic is my secondary phone i just deal with it.
how is it that samsung is allowed to get away with such ****ery?
So everyone has talked about the reboot issues. I'm going to throw out something that HAS worked for me. My tablet was full stock, fully upgraded to Asus software as of about 4 weeks ago. I experienced random reboots at odd times, off, on, in my backpack. I could turn the screen off and on or reboot by pressing on various locations on the screen. I decided to pop off the back to look inside and noticed that the power button plastic sat VERY close to the power switch (think its a button type SPST?). So i took a razor to the power button plastic and took off about 1mm of the protruding plastic. Since then (about 4 weeks), I have gone from a reboot every day or so to one reboot in 4 weeks. The power button is still easy to depress, but has another 1mm of throw. I'd really hate to get pictures, but if anyone thinks they need them, I will try to make or find some.
I had the reboot issue a couple of months ago, it happened about once or twice a day. I RMA'd it to Asus, they made an appointment with me to pick it up from my home address and about 1,5 week later I got my tablet back. The repair letter said that my tablet was unstable because of a faulty mainboard, which they replaced. I haven't had a single reboot since
Yes, I noticed it to, I managed when I put my tablet into the backpack - sometimes it reboots/shutdown - my solution, put the tablet with the power button up. But a picture what did you the power button will be fine.
Sent from my unlocked ASUS TF300T
Hi guys I am in crisis of sorts. My home button stopped working yesterday on my Note 4 (bought in December through Verizon). This would be annoying enough, but it seems that the contact may be somehow stuck. While my screen is locked, almost every ten to twenty seconds it seems that my swipe screen appears. Also it seems that the phone itself is heating up or working harder with a significant battery drain. I can boot into recovery, so I assume that it still works to some degree.
*I have tried rebooting into recovery and erasing the cache.
*I have tried factory reset.
*I have wiped the area with alcohol rapidly in an attempt to clear any dust that may be causing this fiasco.
*I have even removed all 16 screws and separated the phone, freeing up the home button area to get a better target for my canned air.
None of this has worked and it is driving me nuts. I am working all weekend with 12 to 16 hour days and roll right into traveling on Monday for a week long training in the middle of BFE... I cannot think of a more horrible time for my phone to take a dive.
I tried to use the search function and have scoured the internet for people that have had this problem with the Note 4, and it seems that I am unique.
Can anyone PLEASE help me with some suggestions or some insight?
Thank you so much in advance,
David
replace phone under warranty.
I got my phone yesterday, and it was working for about 18 hours. All of a sudden I picked it up at work and it is no longer turning on. I tried plugging it into the charger, holding volume up + power, holding volume down plus power, but nothing worked. Has anyone else had this issue? I called Google support and they are going to send a new phone, but this doesn't give me a lot of confidence in this phone.
someone on reddit posted something similar. ended up RMA'ing the device as well. not sure what's up with this scenario - loose battery maybe?
Google is sending a replacement unit. It really sucks because I cut my sim to be nano from the nexus 5, so I can't go back to my old phone at all.
shaklee3 said:
Google is sending a replacement unit. It really sucks because I cut my sim to be nano from the nexus 5, so I can't go back to my old phone at all.
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Use a sim adapter
shaklee3 said:
Google is sending a replacement unit. It really sucks because I cut my sim to be nano from the nexus 5, so I can't go back to my old phone at all.
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Click to collapse
Google sends a replacement unit overnight. Should arrive the next day, so you won't have a phone for at least 1-2 days.
jaidev.s said:
Use a sim adaptor
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Thanks. I ordered an adapter in the meantime just in case something happens on the next phone.
zephiK said:
Google sends a replacement unit overnight. Should arrive the next day, so you won't have a phone for at least 1-2 days.
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I'm having this issue as well. Phone worked well since Oct 29, then all of a sudden it shut down and will do nothing. I've requested a new device and Google support is telling me the phone won't ship until the 12th, when the rest of the Google Play Store orders ship. I stole my daughters phone in the mean time, but I can't wait a full week to receive the replacement as one of us will do without till it arrives. I may request a refund and buy a phone locally. Sad-- I waited a month for this phone, ordered on launch day. I shouldn't wind up in the regular queue to get the phone replaced. Poor support if you ask me.
Same thing for my N6p, picked it up and it was off. It's a brick now.
I called and was told they would ship me another, I just saw that its going to be a few days until it gets shipped out.
I transferred my Straight talk to the new nano sim, now I cant go back to my N5.
No phone for a few days.
Dang
Same exact problem. Phone was over 80% charged. Picked it up off of my desk at work to check the time and nothing. Just a brick.
Update*** I hooked the thing to power and nothing. So I just sat here at my desk for several minutes holding down the power button and the damn thing finally came back on. But I had to hold it for a very very long time, not the normal 10-30 seconds like it should take to do a hard power off. I'm talking minutes.
deanb1234 said:
Same exact problem. Phone was over 80% charged. Picked it up off of my desk at work to check the time and nothing. Just a brick.
Update*** I hooked the thing to power and nothing. So I just sat here at my desk for several minutes holding down the power button and the damn thing finally came back on. But I had to hold it for a very very long time, not the normal 10-30 seconds like it should take to do a hard power off. I'm talking minutes.
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I had the same problem, put the phone down on my desk and picked up a brick. Tried deanb's method out of boredom and desperation, basically, and it actually worked for me as well. I think I held my power button for about a minute and a half before it booted back up. Very weird.
same
Same thing just happened to me, thank you so much for the tip!
Lets hope it will not be a recurrent problem.
Hold Power button+volume down until it turns on....it might take a min. or more.....it happened to me
IF your guys phones turns on, I would still suggest RMA'ing it back to google. There's obviously something wrong with it, don't be lazy. You'll thank me later
My sons just did the same thing. He had 15% and put it in power save and cut the screen off and it would not come back on. Charged it for a while and then read this post. Held the power button down for around a minute and Bam. Working fine now, powering on and off as normal. Thanks alot for the info deanb1234. Still gonna get rma, bad thing he got it from Huawei not the google store and their cs is the worst i have ever seen.
Had the same thing happened. Thankfully it was within 14 days so I returned and got a new one immediately. (Got it from a carrier)
I am having the problem right now. The phone was fully charged and I used it for 10 minutes this morning. The screen went black after 1 minute as normal. I used the finger print reader about 15 minutes later and it would not turn on. It is essentially dead as a brick. I will try to hold the power button + Vol down for over a minute to see it it works. The phone was working flawlessly beforehand. I did not have any problems whatsoever.
My question. Will I have a problem getting Google to RMA the phone if I get it revived? Can they tell if it is currently working? I would like to RMA the phone regardless just in case it is faulty. I purchased the phone in late Oct 2015 and I did not buy the insurance.
Edit: I got it to work again after holding down the power and volume down. Anyone find a cause for this problem? I was systemless rooted for several weeks but everything else was stock.
Wanna ask all you folks who are just sending phones back willy nilly. Are you wiping the phone of your personal data such as Google account etc? All you really have to do is just hold the power button for a while and the phone will turn on. It's not really a defect (well technically perhaps), but why not turn the phone back on and factory reset it before sending it back? Some dude in a warehouse is probably gonna turn your phone back on and he now has access to your Gmail account and God knows what else (if you don't have a screen lock). What am I missing here.
Sent from my Nexus 7 using XDA Free mobile app
I was planning to use android device manager to wipe device if I could not get it to respond. Factory wipe reset along with flashing system image is best option if possible.
systemless root may be cause in my situation . I was using older 2.62 apk. I will give it another few weeks and try new root when Jan security update is released before RMA.
biggolfer said:
I am having the problem right now. The phone was fully charged and I used it for 10 minutes this morning. The screen went black after 1 minute as normal. I used the finger print reader about 15 minutes later and it would not turn on. It is essentially dead as a brick. I will try to hold the power button + Vol down for over a minute to see it it works. The phone was working flawlessly beforehand. I did not have any problems whatsoever.
My question. Will I have a problem getting Google to RMA the phone if I get it revived? Can they tell if it is currently working? I would like to RMA the phone regardless just in case it is faulty. I purchased the phone in late Oct 2015 and I did not buy the insurance.
Edit: I got it to work again after holding down the power and volume down. Anyone find a cause for this problem? I was systemless rooted for several weeks but everything else was stock.
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Do you send your phone to google anyways? or just cancel the replacement?
GMScreech said:
Do you send your phone to google anyways? or just cancel the replacement?
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No, I did not return the phone and no issues have occurred since. I suspect it was a problem due to rooting the phone. I was using a beta version of SuperSU.