Moto G4 Play (4th Gen) Issues - Moto G4 Play Questions & Answers

I bought a brand new unlocked Moto G4 Play (4th Gen) from Amazon Prime last week. Between purchasing it on Prime and the phone being old and OOP I got a great deal. However, I'm having a couple issues.
The first is with the battery. It charges insanely slow. Yesterday morning I had it plugged in for 3+ hours and it only charged 70%, from 15% to 85%. Also, for a battery rated at 2800mAH, it seems to drain fairly quick. Is it possible that the battery lost some of it's power while sitting around in the Amazon warehouse for so long?
My second issue is with file transfers onto my Mac. This is the third Android phone I've owned and it's the first to.cause my computer to freeze up when connecting it via USB. The charger that came with the phone is just one piece, I.e you can't disconnect the USB cable from the outlet plug. I had rummage around for a USB cable to use. It's an old cable, so I think that's what could be causing my.computer to.freeze. I'm gonna buy a new USB cable today and hopefully it fixes the problem.
Getting back to the battery, is there an app the can analyze my battery? So I can find out if it's defective or just not running at 100%? Any other suggestions on what I can do to remedy this problem would be greatly appreciated.
Thanks,
Adam

Related

[Q] recently Verrrry slow charge: Charger/cable got damaged?

At first when I got my nexus 10, it was charging quite nice, overnight would charge from 30% to 100%, but recently it stopped doing so, for example tonight after 8 hours it got from 35% to 70%, all stock: same cable, same charger.
Also, sometimes I used to put it on charge while using it, like when watching video, and it used to charge even if slow, now when doing this it says charging but the battery level goes down....
can the stock charger or cable be damaged? why did it stop charging fast overtime?
I used the its usb cable and charger few times to charge my new OnePlus, which requires a high ampere charge, can this cause the charger to overwork and then damaging its power output?
I read about the pogo charger does the job better, but I also read about the 28/24 usb cables, and I guess that the stock cable is 28/28, they did it like this to sell pogo charger cables. but the main issue here is that with the same combination it was better a month ago....
I have multiple chargers around the house with various amperages that I use for all devices, except I do have a bit of fear using my oneplus chargers with others for your same reason
About a month ago we decided it was worth it to buy the pogo dock on eBay for our nexus ten so it can be used as a digital picture frame when not in use, great decision, it seems to charge faster than any of the other chargers and get to see pics of our newborn all day as well
Consider either this or buying a new cable/charger for much less money. Either way my best guess is this is what you need, but you can always try a factory reset or reflash stock to see if it is a software issue
mcbyte_it said:
At first when I got my nexus 10, it was charging quite nice, overnight would charge from 30% to 100%, but recently it
Click to expand...
Click to collapse
Mine had the exact same problem after about 15 months use. Combine the slow charging with the atrocious battery life and you're left with a barely usable tablet. I later bought the pogo cable and switched chargers to no avail. Then I just said screw this and sold it.
My nexus is 3 months old, so it can't suffer from battery wear down in such little time.
Will try resetting the whole thing and try again....

Battery Issues

I know a lot has been posted about the N7 2012 battery problems. There are two major issues that I have been dealing with for well over a year now.
1. It takes 8 + hours for my device to fully charge. depending on how low the battery is.
2. My device will not charge with the screen on. if I play a movie with it plugged in it will not even hold a charge. I use TomTom for GPS & this is extremely frustrating.
It has been documented that the USB port could be the cause of this. I did have the USB assembly replaced once on it back in March of 2014. Also had the mainboard replaced twice in the same time period. Those repairs were due to my device not being recognized by any computer. Even after this series of repairs my device had the same issues.
Has anyone replaced the battery because of a similar issue? I am half tempted to scrap it be Android 5.0 performance suck s for an Asus Zenpad.
Thanks
same issues
jadesse said:
I know a lot has been posted about the N7 2012 battery problems. There are two major issues that I have been dealing with for well over a year now.
1. It takes 8 + hours for my device to fully charge. depending on how low the battery is.
2. My device will not charge with the screen on. if I play a movie with it plugged in it will not even hold a charge. I use TomTom for GPS & this is extremely frustrating.
It has been documented that the USB port could be the cause of this. I did have the USB assembly replaced once on it back in March of 2014. Also had the mainboard replaced twice in the same time period. Those repairs were due to my device not being recognized by any computer. Even after this series of repairs my device had the same issues.
Has anyone replaced the battery because of a similar issue? I am half tempted to scrap it be Android 5.0 performance suck s for an Asus Zenpad.
Thanks
Click to expand...
Click to collapse
1. takes long time to charge fully.
2. battery wont charge when using the tab.
but my backup is good as for now...
I am on CM12 Snapshot.
Weak Charger?
I'd recommend, to almost everyone, to pick up a "Charger Doctor" off of eBay for a few bucks. These will give you a readout of the chargers working voltage and amperage. For these tablets a charger should be putting out at least an amp (1000ma) @ 5 Volts during charge. Many chargers are overrated ( these tablets come with a 5V @ 2 amp charger) and it sounds like yours is not putting out enough juice. I seriously doubt that the USB port has anything to do with your problem. My charger doctor has identified dead and weak chargers tons of times. Some chargers I got from China were rated at [email protected] and put out only 100ma! No wonder my phone wasn't charging. I took a picture of the readout and they refunded my money. One of these should help you sort out your problem.
I can definitively say that it is not an issue with the charger or the battery. I just put in a new battery a few minutes ago. My N7 is still charging @ 0.46 Amps. That charge will output 1.2 Amps when connected to me Dell Venue Pro 8. There is definitely something wrong with my N7 just like so many others. So, i will be putting it to rest in favor of an Asus Zenpad here shortly.

Charging Issues; Need advice

Hello,
First off I want to preface this by saying I have my bootloader unlocked, rooted, running a 6.0.1 ROM.
This past weekend I noticed that my phone wasn't charging on a generic 4 port USB charger that I have. Made sure it had power, tried it on my tablet I had laying around, and eventually got it to charge using a different cable. No problem, stuff like that happens. Noticed it was "charging slowly" Hmm..wonder if the USB charger is going back. Tried it other places, but always getting EXTREMELY slow charges. Unfortunately I had my OEM charger at work at my desk so I couldn't try that but I have a QuickCharge 2.0 car charger that I tried. I plugged it in there and I was actually LOSING charge at what seems like a faster rate than just a normal drain. WTF!?
Got to my destination (going to my buddy's house) and tried a few of his chargers; same thing, "charging slowly". Made it through the weekend, got home and the problem is still going on with all my chargers.
So today, I get to work to try my OEM quickcharge and it drains my battery as well! Oh boy. This is bad.
Anyone else experience this? Since I've unlocked bootloader and no extended warranty AND the fact that Moto Support is god awful anyway, I'm screwed when it comes to professional help. Anyone have luck opening up this beast and fixing anything? Any help or guidance would be very much appreciated.
My phone isn't charging very well either. I went out to do some errands and phone was on 84% saying it'll be charged in 35 minutes I came home three hours later it's still on 84% with 35 minutes to go and burning up to touch. This is already my fourth Moto X in the week.
xBkKx said:
My phone isn't charging very well either. I went out to do some errands and phone was on 84% saying it'll be charged in 35 minutes I came home three hours later it's still on 84% with 35 minutes to go and burning up to touch. This is already my fourth Moto X in the week.
Click to expand...
Click to collapse
Fourth with issues? Hope it's not related to the same charger.
Sent from my XT1575 using Tapatalk
dottat said:
Fourth with issues? Hope it's not related to the same charger.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Not the same charger but all four different chargers the phone comes with. I ordered it on Amazon with next day arrival and the first two phones had dead pixels third one was reading 138 degrees with ampere while charging and would stop and fourth (current) refuses to charge past 84% unless I have the phone off I noticed. I unlocked the bootloader on this current one though so I don't think I'll be able to exchange it now
sreister said:
Hello,
First off I want to preface this by saying I have my bootloader unlocked, rooted, running a 6.0.1 ROM.
This past weekend I noticed that my phone wasn't charging on a generic 4 port USB charger that I have. Made sure it had power, tried it on my tablet I had laying around, and eventually got it to charge using a different cable. No problem, stuff like that happens. Noticed it was "charging slowly" Hmm..wonder if the USB charger is going back. Tried it other places, but always getting EXTREMELY slow charges. Unfortunately I had my OEM charger at work at my desk so I couldn't try that but I have a QuickCharge 2.0 car charger that I tried. I plugged it in there and I was actually LOSING charge at what seems like a faster rate than just a normal drain. WTF!?
Got to my destination (going to my buddy's house) and tried a few of his chargers; same thing, "charging slowly". Made it through the weekend, got home and the problem is still going on with all my chargers.
So today, I get to work to try my OEM quickcharge and it drains my battery as well! Oh boy. This is bad.
Anyone else experience this? Since I've unlocked bootloader and no extended warranty AND the fact that Moto Support is god awful anyway, I'm screwed when it comes to professional help. Anyone have luck opening up this beast and fixing anything? Any help or guidance would be very much appreciated.
Click to expand...
Click to collapse
Question to OP: DId you ever find a resolution? I have recently noticed that my XT1575 (currently restored to stock 6.0 but still unlocked) actually LOSES charge while "charging" (as reported in Battery setting) in my Car (12vDC) and on my motorcycle (12vDC). Granted, I am running GMaps and streaming music running, among other apps... In fact, I just saw the charge drop from 74% to 68% in about 15 mins while driving this morning... On the other hand, when plugged into AC Turbo charger, I can run all those apps and then some, and charging, the battery charge goes up 1-2% per minute... Wondering if anyone else has seen similar issue when charging via DC current?
ech1253 said:
Question to OP: DId you ever find a resolution? I have recently noticed that my XT1575 (currently restored to stock 6.0 but still unlocked) actually LOSES charge while "charging" (as reported in Battery setting) in my Car (12vDC) and on my motorcycle (12vDC). Granted, I am running GMaps and streaming music running, among other apps... In fact, I just saw the charge drop from 74% to 68% in about 15 mins while driving this morning... On the other hand, when plugged into AC Turbo charger, I can run all those apps and then some, and charging, the battery charge goes up 1-2% per minute... Wondering if anyone else has seen similar issue when charging via DC current?
Click to expand...
Click to collapse
now that I think about it, its DC going into the phone regardless of the source, so the type current is not a factor... so assuming I don't have bad cables, what could be causing the difference?
Sent from my XT1575 using XDA-Developers mobile app
---------- Post added at 08:48 PM ---------- Previous post was at 08:14 PM ----------
Upon further research I just discovered and ordered a Qualcomm Quick Charge 2.0 capable car adapter... I'll bet the "standard" usb power the phone can draw from a cheap car adapter isn't sufficient to effectively charge on top of streaming, GPS mapping, Bluetooth stereo and screen on... Lets,see what the new 2.0 QC adapter can do next week....
Sent from my XT1575 using XDA-Developers mobile app
I've noticed issues with the charging port. I have two brand new 25w turbo chargers and neither of them connect/charge my phone. I got an OEM USB cable and connected it to my old Droid Turbo charger and that is the only charger that works for me. Bummer. Was considering sending back the phone to moto, but I'm unlocked and have a feeling they would not repair/research it...
Sent from my XT1575 using XDA-Developers mobile app
You can download an app called "Ampere" it will actually show you the charge and discharge rate that the phone is doing. Might help out in determining what is wrong.
For those experiencing issues with the device not charging to 100% when it is extremely hot, this is normal behavior. This is from Motorola...
Some facts on battery temperature
* Devices need their space; There are no on-board fans, cooling relies solely on the device being able to dissipate heat through the air. To help cooling, ensure the device is not in a pocket, purse, carrying case, or direct sunlight.
* Normal temperature is (97f) ~36c
* A user will begin to sense a “warm” device at 106f (~41c) and it will seem hot at 109f (~43c)
* Cool Down Mode kicks in at 152f (67c)
* Batteries with temps => 113f to 140f (45c to 60c) will not charge to 100% capacity
* Battery temps >140f (60c)will not charge at all
Click to expand...
Click to collapse

Battery drain and long charges, please help!

So, I recently changed the battery on my N7 (Pure Nexus ROM 6.0.1 with ParrotMod) and started to notice that battery only lasts about 3 to 5 hours, and around 2 and a half with video playback.
Also, a charge from 10% to 100% takes around 12 hours to complete and charges very little or nothing at all when the tablet is powered off.
I thought that the charger was causing the problem (I was using a Galaxy S4 mini charger) but even with the Samsung Galaxy S6 Edge charger (which supposedly has the same input and output as the N7 one's) I got the same results. I also read that the charging port might be misplaced, but that didn't seem to be the case either...
What's happening? HELP!
It 's probably a wrong charger. Use 10w (5v 2amp) one. Generic one can be bought at eBay for around $3. I have same setup on N7 - PN with Parrot Mod, full charge 2-3 hrs at the most
Sent from my Nexus 4 using Tapatalk
First off, use a genuine charger that comes with the device. If problem still persists, it could be the defective charging port that caused the problem. Try changing one by yourself or by having it replaced.
I have had the same problem. I bought my nexus second hand...and the guy said that the battery was broke but it run... So I have checked everything I have installed several roms and bought another battery but same problem... Then I have checked the USB and on the connection to the flat cable is a black thing to attemp the cable to the USB thing. So I closed the thing and it runs. Now battery loads fast again. Maybe the guy before me replaced the USB and missed to check the flatcable connection...

Brand new G4 Play Battery Issue

I bought a brand new unlocked Moto G4 Play from.Amazon Prime last week. Between purchasing it on Prime and the phone being old and OOP I got a great deal. However, I'm having a couple issues.
The first is with the battery. It charges insanely slow. Yesterday morning I had it plugged in for 3+ hours and it only charged 70%, from 15% to 85%. Also, for a battery rated at 2800mAH, it seems to drain fairly quick. Is it possible that the battery lost some of it's power while sitting around in the Amazon warehouse for so long?
My second issue is with file transfers onto my Mac. This is the third Android phone I've owned and it's the first to.cause my computer to freeze up when connecting it via USB. The charger that came with the phone is just one piece, I.e you can't disconnect the USB cable from the outlet plug. I had rummage around for a USB cable to use. It's an old cable, so I think that's what could be causing my.computer to.freeze. I'm gonna buy a new USB cable today and hopefully it fixes the problem.
Getting back to the battery, is there an app the can analyze my battery? So I can find out if it's defective or just not running at 100%? Any other suggestions on what I can do to remedy this problem would be greatly appreciated.
Thanks,
Adam
As far as apps go you can check the Play Store, and go by rating to see what is best for you. I use this one: https://play.google.com/store/apps/details?id=com.fsinib.batterymonitor
Charging with the stock charger will take hours. It's only rated at like 527 mamps (or whatever it's called), but it will never charge fast. I use a 2 amp quick charger, and from around 20% to 100% it takes just about an hour.
The drain may be because it's new, and getting settled in, so it should get better after a bit of time. Plus it does take a couple charge cycles to reach its full charging potential. I get an easy 5 1/2 to 6 hours screen on time on a full charge.
Now for using a computer I don't have experience with Macs, but I have heard issues with Android and Macs not playing well together. Maybe newer/better cable will help.
I've used 3C Battery Monitor Widget.
Like said above, the charger that comes with it is very low power, you can charge faster with a 1 - 2 amp charger and it won't hurt anything since there is built-in circuitry in the phone to control charging.
When I first got my G4 Play, I charged it up and let it sit unused for about 2 weeks only checking the battery remaining periodically and it still had ~15% left after 2 weeks on standby.
If your battery doesn't get better, you may want to exchange the phone with Amazon before your return is up.
G4 Play XT1607 Battery Drain
I'd like to revive this post real quick. @adam79 did you get your issue figured out?
I bought a phone from eBay. Ok, a bunch of them. I'm buying broken, fixing, and selling. I have hovered around G4 Plays as that is what I learned with and am slightly comfortable with. This new issue has got me stumped though.
Moto G4 Play - listing stated 'will not power on or charge'. No problem, I have extra parts. I tried to plug it in and sure 'nuff, no power. Tried another battery and she fired right up with Marshmallow already reset. I replaced the charging board and it started charging but it was hot. Hotter than normal I thought. Said that it would take 3 hours to fully charge from 71%. Whatever. She wanted the update to 7.1.1 just like the two xt1609s, the other two xt1607s, and my recent xt1601. I let it update then turned it off. Battery was dead the next morning. Plugged it up and no charging animation appeared. Another battery and it fired up. The heat is coming from the metal plate just above the battery contacts. Drains the battery no matter if it's on or off. What could it be?
Info: XT1607 7.1.1 Nougat
Baseband: M8916_20250112.18.05.45.01R harpia_na_cust
Kernal: 3.10.49-g87b323e [email protected] #1
Build: NPIS26.48-43-2
Thanks in advance for any and all help.

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