Random restarts after updated to nougat :/ - Samsung Galaxy S7 Edge Questions and Answers

So i updated a few days ago to nougat, everyhing went fine now as of yesterday my edge suddenly random reboots for no reason? i dont get it.. i have tryied clear cache from partition and even did a factory reset still nothing.... what can the problem be ? it never restarted before the update so clearly something messed up my phone after that but how..... i hate this any fix for this?

I don't have such experience and seems initially you did not have either.
Do you use stock/unrooted?

Do you use whatsapp gifs?

yes im stock no root or dont plan to either.. using whatsapp but no gifs why ?? this really sux

I'm having this problem too. 2 random reboots last week. Today it rebooted and because I had secure startup enabled it got stuck in the "enter pin" screen, so the alarm didn't work and arrived 2hs. late to work.

Hello,
Same for me

went back to 6.0.1 and the problem is still there.. OMG i give up on samsung god dammit... worst luck ever my old S5 was better then this

Hi,
I have experienced this on my new S7 Edge today, 2 random reboots. Did any of you manage to get to the bottom of this probem?
Thanks

Hello I have a Galaxy S7 and since the update to Android Nougat 7.0, my phone restarts randomly, it can stay an entire week without restart and it can also restart 2 days in a row. It's totally random. I have reset to the factory settings and I have reinstalled only the most important applications (facebook messenger, viber, yahoo mail) but unfortunately about ten days after reset, the problem has reappeared. What could be the cause of this problem? For info, the firmware version installed on my phone is: G930FXXU1DQBO. Also, I saw on SamMobile that the countries that received the update later, had a new version. Could the problem come from that? Is this a bug in the firmware installed on my Galaxy S7. Thank you in advance for your help.

GeekTN said:
Hello I have a Galaxy S7 and since the update to Android Nougat 7.0, my phone restarts randomly, it can stay an entire week without restart and it can also restart 2 days in a row. It's totally random. I have reset to the factory settings and I have reinstalled only the most important applications (facebook messenger, viber, yahoo mail) but unfortunately about ten days after reset, the problem has reappeared. What could be the cause of this problem? For info, the firmware version installed on my phone is: G930FXXU1DQBO. Also, I saw on SamMobile that the countries that received the update later, had a new version. Could the problem come from that? Is this a bug in the firmware installed on my Galaxy S7. Thank you in advance for your help.
Click to expand...
Click to collapse
Had that issue with my Note edge after updating FW to stock 6.01, many threads in Note edge forum report the same. Samsung gave a s..,,,t , never fixed it.

Maybe Whatsapp? Or SIM card?
I had the same issue, but worse. Between 15 and 30 random reboots a day, during calls, during emails, during sleep. Often (and every morning) I picked up the phone and it said it had a reboot, therefore no finger print wakeup etc. After a ton of googling, Wipe Cache, Safe Mode and all that (changed nothing) I ordered a new SD card. Changed nothing. Then I did a factory reset, re-installed all apps via Google backup. Changed nothing. Meanwhile Samsung customer support tells me to send in the phone, may take a few weeks - haha. So I did another factory reset, but then only re-installed the most necessary apps (although I don't want to have a flagship phone and not install whatever i want). Changed nothing. Still 15-30 reboots a day. Plus a seriously bad battery life, maybe because of the reboots, or nougat, or both. Enough for me, and all the more reason not to buy S8. I ordered a Mate9Pro, which is not as gorgeous as the S8, but at least big, 6GB RAM, fastest chip around and has a 4000mAH battery. However, after re-installing all my apps on Mate9Pro and putting my SIM in there (runs smoothly), Whatsapp (without the SIM) kept popping up on the S7. So I uninstalled. While I was at it, I also uninstalled airline apps (Air Berlin, easyjet, Lufthansa, Miles&More - don't ask why). Since then, no reboot on the S7 (8 hours so far, but that's the longest period since the Nougat update). So the maximum damage has been done (had to buy a new phone), and now the old phone works just fine. Maybe it was Whatsapp, or another app causing it to fail? Or the SIM card? I have no clue but maybe someone with some knowledge can make sense of it?

I was having the same problem after nougat update. I noticed that after the reboot I would have notifications from specific apps like airasia app , I shut off notifications from almost all except a few important apps. Reboot no. has drastically reduced since then.

Related

[Q] [Help] Has anyone met such auto-restart issue on Omnia7?

I met the auto restart issue by several times on my Omnia7.
It occures sometime on IE and marketplace data loading. When the IE / Marketplace is getting data from web through Wifi / 3G, it hangs for about 2-3 second and then the phone restart / reboot automatically. It's much easier to happen when loading a large size web page in IE.
Does anyone have met this kind of issue or know the reason?
Thanks.
restart phone
bestija said:
restart phone
Click to expand...
Click to collapse
Thanks for reply. The issue is it restart the phone automatically, not only the application itself.
remove battery
No anyone other meets this issue? Then I doubt it's not because of software but hardware
remyc said:
No anyone other meets this issue? Then I doubt it's not because of software but hardware
Click to expand...
Click to collapse
Turn phone off and remove battery for 10s min. Then start the phone again. If problems continue and you have a Samsung or carrier support center near you, make them update the firmware to a new one and see if problem is solved.
Necroman_AI said:
Turn phone off and remove battery for 10s min. Then start the phone again. If problems continue and you have a Samsung or carrier support center near you, make them update the firmware to a new one and see if problem is solved.
Click to expand...
Click to collapse
Thanks for help. It doen't happen so frequently. I've done phone reset and also flashed it into another rom. But the issue is still there.
I've just update it into the new 7008 OS by Zune software yesterday. Hope it could be resolved.
It happened to me once. Just once. FYI, been using this phone for 2 months and it only happened once
Happens to me sometimes on HD7. Not on the Omnia 7 though
It seems not only IE and market place. I met it again yesterday that one app which uses Map control made it crash with Wifi connection. I think that might be because of some data receiving problem on Wifi part.
I've had this happen once since I had the phone in November last year. It was in marketplace, the phone froze and then rebooted itself. This was last week.
I have not installed the update. Like I say this is the first time it's ever happened.
It is most definitely firmware related.
I sent my phone to repair (SIM card reader broken), and they flashed an unbranded rom on it(that was an unexpected extra) and the JK1 firmware. Now I don't have random restarts anymore.
It happened to me twice Yesterday. My omnia runs the 7008 firmware.
I changed my SIM card and hope the problem will no longer appear.
Do you solve this problem in the meantime?
-edit-
Xylias said:
It is most definitely firmware related.
I sent my phone to repair (SIM card reader broken), and they flashed an unbranded rom on it(that was an unexpected extra) and the JK1 firmware. Now I don't have random restarts anymore.
Click to expand...
Click to collapse
Your comment makes me believe the problem is SIM-card related. I've heard of phones randomly rebooting by faulty SIM-cards. I know HTC's problem is mostly mainboard related. Sure do hope it's not a hardware failure. I'll try it for another week or so. If it happens again I'll send it for repair.
I have the same problem. I just have a new Omnia 7 from repair, and the new one already rebbot 3 times since yesterday!
Any idea why?
Is your omnia 7 warm? If it's warm, you must to change your CPU, your cpu is overheat.
Problem will go away. It costs about $75.
I suffer reboots
I suffer from the rebooting problem, sometimes randomly reboots when accessing data (3G also). Well, I believe this is when it happens as it happens a lot!
There have been occasions where the phone gets stuck rebooting and sits with the Samsung Omnia 7 splash screen for ages before powering down; or reboots in a loop.
I tried updating the bootloader with Samsungs tool (after putting the phone in download mode), I've since tried flashing different ROMs and non of them have fixed it.
Currently using:
Phone: I8700XXKB3
PDA:I8700XXKB2
CSC:I8700XENJK1
OS Version 7392
It's so frustrating, it's been to a Samsung 'repair centre' but they just seemed to factory reset it and claimed it was fixed. Next step is send it back to Samsung and hope they fix or replace it for me.
VERY annoying as I cannot use the phone at times when I'm out which is worrying.
I was listening to music, browsing facebook and doing several thing at once with case cover on; then i took off phone from cover and it was very hot, so i supposed it was a over heat problem...
it just happened once for me
I tested this with the SIM in my phone and the SIM out of my phone. It made no difference - I received random restarts in both cases.
It's definitely software related though, as I never received these crashes before upgrading to Mango RTM. Not saying it is Mango, but maybe something to do with the firmware installed in the process of upgrading?
I am really hoping that the official Samsung upgrade to Mango includes new firmware and that it fixes the issue. If not I'm getting rid of this phone, I don't want a phone with features I can't even use. I got a full phone crash the other day when just trying to view a map.
I have it also it only happens when I search websites with the Bing search button. I search websites that I already know that exist and even trough the phone is connected (most of time via Wifi) it shows no results and then restarts. I think any ROM replacement will fix it as I have tried them all without success.
Definetly the issue has something to do with Bing services
Hi I had some random reboots but just a few ones like maybe 3 or 4 in 6 months but since I installed Mango beta, it starts to reboot randomly like you on IE or marketplace but removing the battery a few minutes used to fix this.
I thought it was firmware problem so I flashed it with a lot of different firmwares ( now i have KC1 ) but It didn't solve the problem even worst, now my Omnia 7 is stuck in a boot loop.
I suceeded to make it work for a few hours playing games or using bing maps after puting the phone in the fridge for a few minutes. Now the phone wont charge because of bootlooping so even the "fridge fix" doesn't work. Maybe I will try to change the battery but here in france it's really hard to find Omnia 7 stuffs. Maybe its firmware problem because my phone dont look so hot but it acts like overheat problem. Maybe trying to calibrate the temperature sensor by diagnosis if someone knows how to. I'm ok to try it =)
If someone can give us the normal temperature of their omnia 7 maybe we can compare and try to find the solution.
Thanks for reading my bad english ! =D

[Q] Galaxy 4 Restarts automatically

I have 2 months old Galaxy s4. It was working fine until last night. Since last night, it automatically restarts and when it restarts it shows me 0% battery left. It started doing this when I was surfing facebook. I uninstalled facebook and it worked fine for a while. Then I tried going on whatsapp and it restarted again. Then i did the hard reset and It worked fine until I went on browser and it restarted again. Now its happening everytime I use anything on the phone.
I bought this phone from India and when I tried calling samsung support in Canada they refused to help me. Does anyone have any tips for me?
PS: When it shows me 0% battery, I removed the battery and restarted the phone and battery came back at 90%. So I dont think its battery problem.
Its even restarting now when I send text messages...driving me nuts...any sugestions??
jbpunjabi said:
Its even restarting now when I send text messages...driving me nuts...any sugestions??
Click to expand...
Click to collapse
Try removing your SIM card if you added one, and if that doesnt make anything better, then try to factory reset and flash stock firmware. If both those options fail to yield any results i think your phone might be defective.
I will try removing the sim. I have already tried factory resetting and it didnt help. What do u mean by flash stock rom?
Please pay attention to the device forum in which you seek help
There are many models of S4 and use of some software will turn your device into a $700 paperweight
Thread moved to correct forum
FNM
jbpunjabi said:
I have 2 months old Galaxy s4. It was working fine until last night. Since last night, it automatically restarts and when it restarts it shows me 0% battery left. It started doing this when I was surfing facebook. I uninstalled facebook and it worked fine for a while. Then I tried going on whatsapp and it restarted again. Then i did the hard reset and It worked fine until I went on browser and it restarted again. Now its happening everytime I use anything on the phone.
I bought this phone from India and when I tried calling samsung support in Canada they refused to help me. Does anyone have any tips for me?
PS: When it shows me 0% battery, I removed the battery and restarted the phone and battery came back at 90%. So I dont think its battery problem.
Click to expand...
Click to collapse
I had an issue similar to this on my girlfriend's Galaxy S4 SGH-1337 AT&T 32GB. Purchased in America from Samsung.
Removing SIM card, removing SD card, removing both. Factory reset, blah blah blah - none of that worked.
What he was referring to, flashing stock ROM is using an application to force push the original software for your phone back onto your device like brand new. Sometimes this will fix defective issues in a device's software causing these malfunctions.
I did this and fixed her phone's problem completely. Try doing so by following the directions in this thread:
http://forum.xda-developers.com/showthread.php?t=2261573
*UPDATE: That link provides the AT&T file for flashing stock ROM. You may have to find your specific carrier and model "firmware" file. Just search the xDa forums for so. I quickly looked for a list of models/carriers firmware and didn't see them in a single list. They're available elsewhere but I support xDa and don't want to provide a link to another site.
If you don't have AT&T, make sure you find your model and carrier.
I bought it from India...brand new unlocked....which ROM should I use?

Brand New N-910C 5.1.1 freezing, help ASAP, Send back and get new one?

I have had two Note 4's but both were on kitkat. One I handed down to my son, and the other I had rooted and running great, but it got stolen out of my car on Christmas Eve. I ordered a brand new 910C and received it yesterday. When I started it I noticed it was running 5.1.1, but no biggie. Basically all I have done with it was restore my messages and contacts through samsung, and was having it re-install all the google apps I wanted to keep. It wanted to install a 95mb update, but I kept telling it no as I didn't have time to research what this update was. I hadn't done anything yet with the phone, it was just downloading google apps. I went to bed, plugged it into the charger, and was lying there reading an article on the internet app. The phone then froze and rebooted. After that, every time it re-started, it would start up then freeze. I tried to get to erase data through the software thinking it downloaded a bad app and I would start again, but it was freezing before I could do it. So then I went into the up arrow, home, power menu. If I was slow in that part, after so many seconds, the phone would freeze. It seems like it may be a hard ware issue freezing after so many seconds. I then was quick about it and first did a erase cache, no luck, then I did a full factory re-set. Now if I try to boot, it just freezes at the Galaxy Note 4 splash screen. Is there anything I can do to fix this, or did I just happen to get a lemon and need to send it back? I would appreciate any timely responses you can give so I can figure out if I need to contact the company I bought the phone from. Thank you everyone.

frustrating problem where the phone is lagging/restarting with sim card inserted.

Let me start off by saying that this issue started back at the beginning of Dec 2015. I've had the phone since winter 2014, and for a year, it was the most amazing phone ever. However, one day as mentioned beginning in dec 2015, the phone began running extremely slow and was restarting frequently. I assumed it was a just a OS issue, and so I did a system factory reset. However, the problem persisted even after a reset and cache clearing. So I called up Samsung, and then told me to send in the phone to get looked at. Since then...I have sent in the phone 4 times to get looked and each time, Samsung has said there is no issue pretty much. I've tried phone with different new batteries, and the same problem still occurs.
The oddest thing that I've noticed with this issue is the phone runs smoothly and flawlessly, when there is no SIM card inserted. But, as soon as I insert my At&T sim card into the phone, all the lagging/restarting issues occur. It's been a frustrating 3 months trying to deal with issue, and i'm at the point where i'm throwing in the towel and calling it quits on trying to fix this phone that costed me so much money.
At&t reps were clueless when I brought this issue to them today, and told me to call samsung....even though samsung says at this point it's a network provider issue and that I bring it to At&t. I've googled this issue and couldn't find anything on this. Posting on here is my last ditch effort, and if anyone knows anything that can, I would very much appreciate it. If not, i'll prob buy a new phone out of pocket.
having the same issue since 2 days after sim change
Hi, I recently switched my carrier and inserted a new sim. Phone worked fine initially but after 1 day it has started working extremely slow. It sometimes does not wake up from sleep even when i press the home button repeatedly. Sometimes it hangs and then gets into bootloop. I factory reset my phone yesterday and the issue resolved initially but when i installed and restored my watsapp messages, the issues started all over again. Now i am thinking of flashing my phone with a different ROM and see if it helps.
doctor geek said:
Hi, I recently switched my carrier and inserted a new sim. Phone worked fine initially but after 1 day it has started working extremely slow. It sometimes does not wake up from sleep even when i press the home button repeatedly. Sometimes it hangs and then gets into bootloop. I factory reset my phone yesterday and the issue resolved initially but when i installed and restored my watsapp messages, the issues started all over again. Now i am thinking of flashing my phone with a different ROM and see if it helps.
Click to expand...
Click to collapse
thanks dr. geek, keep me posted on how that goes.
Problem persisting even after flashing a new rom
I flashed a 5.1.1 australian ROM downloaded via sammobile. but the phone started hanging again this morning. I am beginning to wonder if its an hardware problem.
I have the same problem ...
Have had my Note 4 since November 2014. And it havebeen working flawless, running rooted and everything Until yesterday when i was just casually using my phone and it started to lag and restart, no difference whatever rom. So i tried for a whole day to get it into official firmware with alot of error messages in the progress about the internal memory etc, i ended up repartitioning, and modifying my PIT-file until i finally got it working. And the same issues did still exist. Now the thing that seemed to work for me was to change battery, now it seems to run again without lagging, or anything. Tho it wont restart properly without restarting twice by itself..
filosofenkalle said:
I have the same problem ...
Have had my Note 4 since November 2014. And it havebeen working flawless, running rooted and everything Until yesterday when i was just casually using my phone and it started to lag and restart, no difference whatever rom. So i tried for a whole day to get it into official firmware with alot of error messages in the progress about the internal memory etc, i ended up repartitioning, and modifying my PIT-file until i finally got it working. And the same issues did still exist. Now the thing that seemed to work for me was to change battery, now it seems to run again without lagging, or anything. Tho it wont restart properly without restarting twice by itself..
Click to expand...
Click to collapse
Hi, i doubt it to be a battery issue. Anyways, i would really appreciate if u post an update again after 1-2 days. i just want to confirm it before spending money on a new battery.
doctor geek said:
Hi, i doubt it to be a battery issue. Anyways, i would really appreciate if u post an update again after 1-2 days. i just want to confirm it before spending money on a new battery.
Click to expand...
Click to collapse
Hey yeah, well. you're right. I only got up to 3 hour use before same problems started to occur again. I have officially given up now tho, it must be a hardware failure. Im going to send it in.
its the EMMC chip bug
filosofenkalle said:
Hey yeah, well. you're right. I only got up to 3 hour use before same problems started to occur again. I have officially given up now tho, it must be a hardware failure. Im going to send it in.
Click to expand...
Click to collapse
I am also getting a black screen sometimes before booting which says "ddi EMMC error". I think my nand chip is corrupted. Is any one of u getting the similar error?? Also flashing my phone with a PIT file can solve the issue ??
doctor geek said:
I am also getting a black screen sometimes before booting which says "ddi EMMC error". I think my nand chip is corrupted. Is any one of u getting the similar error?? Also flashing my phone with a PIT file can solve the issue ??
Click to expand...
Click to collapse
Im getting the same, i guess you could try it. But from what ive read it seems like the only fix is for samsung to exchange your phone, or change motherboard.
Good luck with samsung fixing it. I sent it in 4 times and each they responded "no problem found". I gave up and bought a moto e.
Flashed again with PIT+Re-partition
nguyen3706 said:
Good luck with samsung fixing it. I sent it in 4 times and each they responded "no problem found". I gave up and bought a moto e.
Click to expand...
Click to collapse
Yesterday i flashed my phone again, this time with a PIT file and repartitioning checked. Eveything went fine but the phone went into recovery booting bootoop initially but started on its own after a few bootloops. It worked fine for sometime, but when i entered my samsung account and it started to restore my msgs, call logs and apps, after 1 hour or so it started to freeze all over again. I am starting to think that some app could be a reason too. Now i will flash again and keep using it without restoring my old phone and installing only a few essential apps and see what happens
---------- Post added at 03:28 AM ---------- Previous post was at 03:26 AM ----------
I also installed an app from the play store EMMC brickbug check but it says that my NAND chip is sane (fine i guess)
Same happens to to my note 4 snapdragon phe.
Any updates ? Did anyone got it back fixed from Samsung?
Good luck
My T-mobile Note 4 started experiencing this same issue last week. Is this a coincidence or something more? For everyone with the same issue, has your phone been slightly warmer at the top?
I purchased a new Anker battery to see if that will resolve the issue and will test it when it comes. But I think the emmc is starting to go bad? It seems to work fine without a SIM card inserted also.
I just received from samsung that they need to replace the motherboard, and of course the warranty isnt covering up since i rooted it. And they're going to want 540 USD from me to do that. Sigh, last phone i bought from samsung for sure.

S5 Rebooting issues with 2 of the same phone? (HELP)

In November I had bought 2 Samsung Galaxy S5's from Walmart through Straight Talk. One for me and my Wife. They worked perfectly until about the middle of March, and my Wife's phone had kept restarting non stop whether she was on it or not. Sometimes more than once in a 30 second span. Then one day it didn't do it for about 2 days.. then MY PHONE starts doing it. Non stop all throughout the night and just die from battery drainage. I eventually contact Straight Talk to do a swap for a different one since I still had warranty. It takes them about 10 days total for me to get my replacement. The entire time my phone was sent out my Wife's never restarted or acted up once. I get my replacement yesterday and mine phone is running great and hers tonight just RESTARTED ON IT'S OWN. I'm very confused because it seems are phone's are making one another restart? I have heard problems of the S5's restarting for no real reason at all, but why would hers be doing it only when I had gotten mine back up and running? I'm seriously out of answers and tired of this restarting issue happening. We have tried factory reset, freeing up space, deleting all apps, safe mode, clearing cache often, and the problem still persists. If anyone could help, I would be truly thankful!

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