perfect piano poll/test faulty pixel hardware - Google Pixel XL Guides, News, & Discussion

So let's give this a shot all and see how many of us have a messed up phone download perfect piano and swipe your finger across the the keys real fast and if your phone is messed up you will hear loud crackling then try it on another phone with same app and guess what you won't hear crackling also apparently its only at full volume lowering one click might make it stop.
Edit: 3 clicks lower for me makes it stop google is calling it software issues and says its in process of being fixed and should be within the month but my issue with that statement is if the volume has to be lowered for it to stop then toe that's not software but crappy speaker hardware that can't handle the output of the volume. What that means to me is if they plan on fixing it what they gonna do lower our volume output so much to where we can't hear our phones anymore.? so that way they can save money by not replacing them and saying there fixed.
http://mashable.com/2016/12/19/google-pixel-xl-speaker-problems/#MSe3RwfkBsqH

Works perfectly fine for me. Couldn't get it to crackle.

Have it. First thing I checked after getting the phone. As long as my ringtone, and other media files's volumes don't crackle, I don't give a rat's arse about it.

Mine is clear as a bell. Pixel XL 128gb, ordered early November delivered the week of Thanksgiving (thought extra info might help if we want to start tracking problems).
Sent from my Pixel XL using Tapatalk

I think some here won't even know how to reproduce the problem. Link that Youtube video on OP if you want proper feedback.

Just tested this! Thought mine wasn't affected so I didn't bother but I guess it is ??
Thanks for bringing this back up;
edit: already having an RMA phone sent! lets hope this one doesnt have it. plus the lens flare bug is pretty bad on my phone

Just tested my Pixel XL after I saw a Youtube video demonstrating the problem. Mine was fine though...no crackling at all.

Mine has it. I just got it a few days ago. Its the black 32gb XL. I don't see a build date in fastboot.

Also google rep had said they are trying to find out exactly how many devices are affected as of right now seems to be very wide spread through out a lot of devices so calling them and letting them know you are affected will help he said and possible speed up the process of finding a fix or replacing whatever if more and more phones are reported with the issue

B_I_N_G_E said:
Mine has it. I just got it a few days ago. Its the black 32gb XL. I don't see a build date in fastboot.
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Sorry man didn't mean to rain on your parade as I know you probably been waiting for the phone for quite a bit now

I have never heard crackling on my 128gb XL at full volume until I tried this app. Yet, one click lower and it's perfect.
Regardless, if it doesn't happen in real world, it's not an issue.

xocomaox said:
I have never heard crackling on my 128gb XL at full volume until I tried this app. Yet, one click lower and it's perfect.
Regardless, if it doesn't happen in real world, it's not an issue.
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Apparently the app is just the easiest way to recreate the issue but otherwise its a time to time thing with certain videos songs etc... Just like you I never knew of it either until today and the testing of the app but I also never play music or videos though my external speaker I actually hate that I even read my news feed on the subject lol wish I never did but a hole Verizon is sending me a knew one after telling me no and then I made google call them now its being overnighted lol

I have a Verizon QB Pixel XL 128GB (yeah, one of the lucky Black Friday ones that actually had it shipped) and YES, mine does have the issue when performing the "Perfect Piano App" test. I have not heard it other than that, however I don't usually use the phone's speaker much in daily use anyway.
At this point I am not going to worry about an exchange "right now" unless something critical starts showing it. If it truly is a hardware issue, I can wait it out a few months to until it is at least xda/reddit confirmed fixed, then go through the RMA process.
I just feel lucky to have one at this point.

Mine does it. It also does it in Daydream when the volume is cranked up.
Sent from my Pixel XL using Tapatalk

Mine also does it. I got mine about 2 months ago.

psychatog64 said:
Sorry man didn't mean to rain on your parade as I know you probably been waiting for the phone for quite a bit now
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That's cool. It's hard to recreate in anything else. I can definitely live with it until I'm certain I could get an unaffected one. Everything else is so good.

Mine does it but it doesn't bother me at all since I never really use it.
My luck I would get a replacement with 7.1.1 ?

I get my replacement tomorrow will update if it does it or not it defiantly is only certain batches of the phones probably ones that all have the same speakers from a certain manufacturer cause google out sourced to multiple companies for parts one of which included the speakers

I have a black 128gb Pixel XL and do not have any crackling sound at full volume with the app.

If it wasn't for this app that I never heard of before I wouldn't know the issue existed. Have not seen it anywhere else.
Not gonna worry about it.

Related

[Q] 1 or 2 speakers?

I'm confused. I thought I heard stereo sound when I first got it, now it sounds like it's more from the right side. I'm on the phone with Asus now. The guy thinks I only have one speaker. I'm looking on both ends and see little holes on both sides. Can someone confirm if this has stereo speakers or a mono speaker?
this is a known issue.
many having the same issue where sound louder on one side.
edit: and there are two speakers
I plugged it into my car and the right speakers were louder then my left .. weird
CyberChulo said:
I'm on the phone with Asus now. The guy thinks I only have one speaker.
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Asus tech support thought that the Transformer runs Windows 7 when I called for a different issue... it's like a bike mechanic trying to fix an airplane :/
Sent from my Transformer TF101 using XDA Premium App
EP2008 said:
Asus tech support thought that the Transformer runs Windows 7 when I called for a different issue... it's like a bike mechanic trying to fix an airplane :/
Sent from my Transformer TF101 using XDA Premium App
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same here... but I emailed EVERY name I could find on the net of people at the US HQ and a tech actually called me(not one from the call center) and was VERY helpful. I too have the right side speaker louder than the left. Many thought it was a software issue but the tech said none of the ones in the office were doing that and were even(he checked after he saw my email) and were running the same FW. He believes it's a HW issue, like maybe there was a batch that was affected, or maybe it was the first batch (he confirmed my dock was from the first batch) So he is going to use my unit to figure out what the problem is and hopefully then they will be able to resolve everyone's that's having an issue. My replacement will be here tomorrow and I ship out the one with the lower left volume to him so hopefully we find out officially what is causing this.
Trust me the call center is useless!! They said the same thing to me about it running windows 7. After my email the tech at HQ said they have been discussing it a lot and are going to work to get the call center up to speed and know the product off the top of their heads(the call center is in Jamaica btw)
lithiasalesjs said:
I plugged it into my car and the right speakers were louder then my left .. weird
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You mean the right speakers of your car were louder? That would indicate that it is a sw problem instead of a hw problem as graffixnyc suggested.
I knew it wasn't one speaker. I've had the unit for 2 weeks and all of a sudden I only hear from one side. Not that the left side is a little weaker, but none from the left side at all. I'm going to go ahead and do the RMA. Either it's cheap hardware with the speakers (the Transformers is a cheap $$$ you know compared to the other tablets) or I blew out the speaker. It was working fine for two weeks where the audio was centralized without any issues. The last thing I remembered doing before this happened was clearing out the Market cache. I doubt that would've caused this.
graffixnyc said:
same here... but I emailed EVERY name I could find on the net of people at the US HQ and a tech actually called me(not one from the call center) and was VERY helpful. I too have the right side speaker louder than the left. Many thought it was a software issue but the tech said none of the ones in the office were doing that and were even(he checked after he saw my email) and were running the same FW. He believes it's a HW issue, like maybe there was a batch that was affected, or maybe it was the first batch (he confirmed my dock was from the first batch) So he is going to use my unit to figure out what the problem is and hopefully then they will be able to resolve everyone's that's having an issue. My replacement will be here tomorrow and I ship out the one with the lower left volume to him so hopefully we find out officially what is causing this.
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Let us know how this goes - I've got the same issue.
I'm hoping it's software, as they can just send out a patch. I'd rather not RMA the unit, but if they determine it's a hardware issue, I'll contact them and get mine swapped out.
Ok. I loaded up some stereo tests from youtube and the left speaker is dead. Try this link http://www.youtube.com/watch?v=e8ODm-F9-IM I think this is a hardware issue and not a firmware issue.
My left speaker isn't dead, just less loud. All I need is a balance control. Hmmm, somewhere I have a sound dB meter, have to dig that out and measure the relative outputs.
I had the same issue with left speaker dead. first it was crackling/popping/distorted then dead. Asus gave me a DOA code to give to the retailer for a new one. New one has no speaker issues but does have light bleed which I can live with.
The joys of being cutting edge in tech.
I'm not sure what to do now. Should I get a refund from Amazon and purchase another one or send this one in to Asus?
I just tested mine; received around may 2nd from amazon (ordered on the 26). Speakers seem fine; definitely has right/left and volume is not hugely different. I'm still on the .6 firmware since the .9 is not available ota.
I got my Transformer yesterday, I've just tested the sound and the right speaker is louder than the left. I'm on the latest firmware.
Edit: Do people using different rom's also have the speaker issues?
CyberChulo said:
Ok. I loaded up some stereo tests from youtube and the left speaker is dead. Try this link http://www.youtube.com/watch?v=e8ODm-F9-IM I think this is a hardware issue and not a firmware issue.
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Actually a pretty good test. Left seems to be working but definitely less volume and body then right...
Awesome. Definately working, seems quieter, but not by as much as I'd have thought...
Just a note guys, I thought my left speaker was dead and tried the speaker test on youtube. At first it sounded like it was only coming out of the right and it was definitely missing a beat, so I was like "efff ..rma time." Then I played it again and it sounded like it was coming from the left only, so I tried it with headphones on and it was still messed up, and my music sounded wack.
So I just ended up doing a full system reboot and it worked fine afterwards, albeit a small difference in volume if anything. This must be a software issue, I'm sure we'll get a fix soon, ASUS is good about that.
I'm going through the exact same thing. Just opened mine up today. I'm letting the IPS flaw of backlight leakage in certain parts go but every song I play is louder in the right speaker and the left is really low. I'm not trying to overlook your hard work but any help you can provide would be great as to where to start contacting Asus. I don't want to call Jamaica...
My Right Speaker is now dead but it worked last week. The HDMI and headphone jack outputs both speakers.
What did everyone else end up doing on this thread to resolve this? Did it end up as an RMA?
haupman said:
My Right Speaker is now dead but it worked last week. The HDMI and headphone jack outputs both speakers.
What did everyone else end up doing on this thread to resolve this? Did it end up as an RMA?
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I had the popping and creeking issue (left and right) on my speakers a few days ago, but after three reboots they worked again. Maybe a bit more reboots does the trick for you too...

Thinking about picking one up tomorrow. Are defects really a huge issue?

The forums seem to be full of "Do you have defects?" posts, with tons of responses citing things like the screen being unattached from the case, dead pixels, auto rotate that doesn't work, a screen that is cracked even from a 2 ft fall, etc.
I'm just wondering if the devices they're shipping now are any different than the very first batch? Have they tried to fix any of these problems, or are these problems so rare that they're not doing anything about it? I hear that Google has a fantastic customer service policy as long as you get it from the Play Store and NOT Gamestop/retail, so I'll definitely be getting one straight from google.
Are these problems something I should worry about? Has Google done anything about them so far?
Thanks! I'm really excited to own this guy... hopefully no issues
They are NOT a huge issue. Remember that people with problems are much louder than those who are happy.
The biggest issue seems to be the slight screen lift on the left side of the screen. My device has it, but it doesn't bother me at all. And if the screen cracks in the future because of it, I will just get it fixed by Asus under the warranty.
wontstoptalking said:
The forums seem to be full of "Do you have defects?" posts, with tons of responses citing things like the screen being unattached from the case, dead pixels, auto rotate that doesn't work, a screen that is cracked even from a 2 ft fall, etc.
I'm just wondering if the devices they're shipping now are any different than the very first batch? Have they tried to fix any of these problems, or are these problems so rare that they're not doing anything about it? I hear that Google has a fantastic customer service policy as long as you get it from the Play Store and NOT Gamestop/retail, so I'll definitely be getting one straight from google.
Are these problems something I should worry about? Has Google done anything about them so far?
Thanks! I'm really excited to own this guy... hopefully no issues
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Don't get all paranoid about issues with ur device lol, just look for screen lift and dead pixels. Other than that enjoy ur new tablet
Sent from my Rooted, LazyPanda, White "Destroy Mode" Evo
Nospin said:
They are NOT a huge issue. Remember that people with problems are much louder than those who are happy.
.
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+1
Made sure I got one where it is easy as pie to return and that was Walmart. So far mine has been great and I've had it a little over a week and I used it ALOT each day to make sure.
Coming from someone who's screen cracked in my hand, I still can't hold that much of a grudge against the N7. Lemons exist and always will, even in the holy iPad lineup. Just check your device when you pick it up (preferably from a B&M store for easy returning) and if it's good, carry on.
Granted, I'm still a little miffed at ASUS over the whole thing, as I had to really fight to get my tablet fixed, but it's done and almost here at my house. We'll see how the re-unboxing goes. :good:
(fyi, according to the watering hole a good chunk of the N7 complaints may have stemmed from Apple fanboys making accounts just to spam fake issues, seemingly to take credibility away from the N7... lame)
i was also very worried with all the bad news about the nexus 7 but after close examination i have found very minor screen lift but everything else has been perfect
my ipod touch had a creaky screen and my tf101 had some screen lift and creaking but nothing bad came of them.
be sure to fully check it for peace of mind if nothing else but most of all enjoy it and test everything good about it too

Uneven speaker volume

The top speaker on my phone is noticeably louder than the bottom speaker. I've played music and watched videos in portrait and landscape mode and turned it every way to make sure it's not just the orientation. It's even more noticeable when I play this video to check: https://youtu.be/hTvJoYnpeRQ
Anyone else have this problem? Such a bummer because everything else about the phone is absolutely perfect. Gonna wait a few days to see if it gets better but I will probably RMA it. Just wanted to see if anyone else is experiencing this.
Mine is the same way, noticed it yesterday.
Thank goodness mine is consistent. Also not having any issues everyone else is having. Perhaps we should open a thread about where we purchased and list of problems.
Only slight rant I have is 3.5mm jack. My left ear makes little static noise. It's really low sound and stops when something is playing so I won't complain or RMA it. I had same issue with Samsung tablet so I'm just hoping it's a software bug. We'll see.
By the way, I think there is a similar topic on this channel. http://forum.xda-developers.com/showthread.php?t=3221402
My first one had this problem and only realised when I got a replacement. Way much better sound and volume.
http://forum.xda-developers.com/showthread.php?t=3237050
Sent from my Nexus 6P using XDA Free mobile app
Mine is also the same way. Top speaker is slightly louder. Weird.
Looks like another widespread issue.
Sent from my Nexus 6P using XDA Free mobile app
This is a frustrating issue. I want to RMA but am worried about having another experience like I did with my Nexus 7(2013) where I have to RMA multiple times only to receive several devices with the same issue. I really love this phone and everything is satisfactory besides the bottom speaker but I'm really considering returning it.
Sent from my Nexus 6P using Tapatalk
It's a hard decision, cause you can end up with worse device lol but we all should get what we paid for. All should be top notch
I am picking my second replacement tomorrow.
Sent from my Nexus 6P using XDA Free mobile app
Can this can be tweaked in the mixer paths XML? Or can you not change individual speakers? Mine is maybe very slightly louder at the top but it's hardly noticeable.
The speakers have to be lined up with what are really pretty tiny cut outs in the front glass. There is probably some sort of foam gasket between the speaker and the glass of the screen. The gasket, if there is one, not only directs sound to the cut out, but also sometimes serves as a sort of tiny megaphone and is integral to the acoustics of the speaker.
It is easy to have a slightly misaligned gasked blocking sound, which can have a surprisingly significant effect on the sound quality and volume of a cell phone speaker. So, although I'm just guessing, I bet something like this is the problem (rather than the speaker element itself).
I've seen this sort of thing badly put together in other phones. So it's probaby a quality control issue in the assembly of the phone.
wazka2 said:
It's a hard decision, cause you can end up with worse device lol but we all should get what we paid for. All should be top notch
I am picking my second replacement tomorrow.
Sent from my Nexus 6P using XDA Free mobile app
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Let us know how it turned out
Sent from my Nexus 6P using Tapatalk
Both replacement were fine regarding speaker volume. However both has a pink tint. First one top and this one bottom!
Going back tomorrow
Sent from my Nexus 6P using XDA Free mobile app
wazka2 said:
Both replacement were fine regarding speaker volume. However both has a pink tint. First one top and this one bottom!
Going back tomorrow
Sent from my Nexus 6P using XDA Free mobile app
Click to expand...
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you are sending it back again??
Blehh I cant decide what I wanna do and if I am artificially creating this problem on my 6P after reading this and other threads
wazka2 said:
My first one had this problem and only realised when I got a replacement. Way much better sound and volume.
http://forum.xda-developers.com/showthread.php?t=3237050
Sent from my Nexus 6P using XDA Free mobile app
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Would you mind playing this video on your replacement? My top speaker is definitely deeper and has better sound than my bottom speaker which sounds tinny and artificial.
https://youtu.be/hTvJoYnpeRQ
MoNsTeReNeRgY22 said:
Blehh I cant decide what I wanna do and if I am artificially creating this problem on my 6P after reading this and other threads
Would you mind playing this video on your replacement? My top speaker is definitely deeper and has better sound than my bottom speaker which sounds tinny and artificial.
https://youtu.be/hTvJoYnpeRQ
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Bottom one sounds a bit different but I would say its acceptable. My 1st 6p was definitely more quiet on the bottom speaker. I could hear it without special channel test.
Sent from my Nexus 6P using XDA Free mobile app
wazka2 said:
Bottom one sounds a bit different but I would say its acceptable. My 1st 6p was definitely more quiet on the bottom speaker. I could hear it without special channel test.
Sent from my Nexus 6P using XDA Free mobile app
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I think its all in my head, damn OCD.
I'm having the same issue with my Nexus 6P (32 GB, Aluminum), which I purchased from the Google Store. I just got off the phone with Google support. They did not offer to replace it and did not seem like they would have even if I pushed them. They're saying that this is how Huawei designed the phone, i.e., it's a design flaw. He also said he would open a ticket for "top-level management" to look into the issue, so there's at least an implicit recognition that something's wrong.
It sounds from what I'm reading like some other retailers are being more lenient with the returns? Something to keep in mind for anyone who hasn't bought theirs quite yet.
I guess for now I'll just enjoy my imbalanced audio. Great phone otherwise though.
snrzhu said:
I'm having the same issue with my Nexus 6P (32 GB, Aluminum), which I purchased from the Google Store. I just got off the phone with Google support. They did not offer to replace it and did not seem like they would have even if I pushed them. They're saying that this is how Huawei designed the phone, i.e., it's a design flaw. He also said he would open a ticket for "top-level management" to look into the issue, so there's at least an implicit recognition that something's wrong.
It sounds from what I'm reading like some other retailers are being more lenient with the returns? Something to keep in mind for anyone who hasn't bought theirs quite yet.
I guess for now I'll just enjoy my imbalanced audio. Great phone otherwise though.
Click to expand...
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Call again, explain you've went through troubleshooting steps. Reboot, reboot to safe mode, trying many different apps to play music/video/etc and bottom speaker is clearly softer in volume. I had the email to RMA about an hour after getting off the phone. Replacement hasn't shipped yet, but is processing. There are people on reddit who had the same issue and have received replacements already and said their first one was definitely defective as the new one is balanced.
I don't know where the rep you spoke to got the idea that it's how it's designed (I've seen that floating around), but that doesn't make any sense, they are supposed to be stereo speakers, which you obviously want to be balanced.
ageesm said:
Call again, explain you've went through troubleshooting steps. Reboot, reboot to safe mode, trying many different apps to play music/video/etc and bottom speaker is clearly softer in volume. I had the email to RMA about an hour after getting off the phone. Replacement hasn't shipped yet, but is processing. There are people on reddit who had the same issue and have received replacements already and said their first one was definitely defective as the new one is balanced.
I don't know where the rep you spoke to got the idea that it's how it's designed (I've seen that floating around), but that doesn't make any sense, they are supposed to be stereo speakers, which you obviously want to be balanced.
Click to expand...
Click to collapse
Thanks. I was a bit on the fence as to what to do, but I followed your advice and contacted them again. It took quite a while, and they still gave me the same message that it's a question of design (they said they received an update directly from Huawei about this on October 31), adding this time that they could go ahead and replace the phone, but that the new phone would still have the same speaker imbalance. Well, I figured I'd take my chances with the replacement and see if the imbalance is fixed. I could even hold on to the current one until I get the replacement and then do a comparison.
Unfortunately, as the rep was processing the order he said he couldn't move forward because the system required a reason for returning the device and imbalanced speakers isn't an error or flaw, it's by design. He said I could return the device for a refund and then order a new one, but in the meantime I'd be without a phone. He seemed to spend a fair amount of time trying to find a workaround and speaking with his manager, but all to no avail.
At this point, I've been on the phone for so long today that I'm just going to wait it out for a few days and reassess then. Perhaps I'll get different answers if I call in a few days, or perhaps Google or Huawei will get about to addressing the issue (one can hope, right?).
Hopefully the rest of you will have better luck!
Only way it is going to sound the same volume wise is if both speakers have identical enclosures. Like regular speaker cabinets. One of them probably has more room to breathe and the other one is probably cramped with other components and hence they don't sound the same!
Sent from my SM-G920W8 using Tapatalk

One Speaker on my 6P was louder than the other.

I received my 6P yesterday, and by this morning I dropped it into a UPS box to send it back.
So, I got the 64GB aluminum version, it arrived a day after I placed my order. I set it up and let it install its OS update, which took forever, then I started to use it. Right away I noticed that the top speaker seemed louder than the bottom speaker when the phone was playing notification sounds. In two phone calls, people complained that it sounded like I was underwater or had them on speakerphone.
I was a little concerned by the speaker issue, so I took the time to play back audio from NPR and then tried a few videos. While playing back video, I flipped the phone this way and that, and moved the phone back and forth from ear to ear just to make sure I wasn't deaf in one ear. The top speaker was definitely much louder than the other. With the mic being housed with the bottom speaker, I'm lead to believe both issues are related.
I contacted customer support and the lady who took my call said that another user had called with the same issue, but she couldn't recall which model they had. She had spoken with the design team about this and they said it was a defect, that both speakers should be firing at the same volume level.
We did the mandatory factory reset and I fired up YouTube - then I moved my old phone back and forth over the speakers of the 6P and she could hear the difference too, so I ended up mailing it back for a refund - I plan to buy another, but an exchange would entail a $549 hold on my bank account, so a refund it is.
So, that said, I'm curious - has anyone else had this issue? I searched the web but didn't find anything, but I've tweeted to some people who were opening new devices and one of them said he felt the top speaker was louder on his unit too (I didn't say which speaker, I just asked if one was louder than the other), while another person said she'd follow up.
It seems like it's a relatively common issue.
http://forum.xda-developers.com/nexus-6p/help/check-speakers-t3237050
http://forum.xda-developers.com/nexus-6p/help/uneven-speaker-volume-t3238144
https://www.reddit.com/r/Nexus6P/comments/3r6faw/nexus_6p_speaker_issue_strawpoll_please_answer_if/
Roxy said:
It seems like it's a relatively common issue.
http://forum.xda-developers.com/nexus-6p/help/check-speakers-t3237050
http://forum.xda-developers.com/nexus-6p/help/uneven-speaker-volume-t3238144
https://www.reddit.com/r/Nexus6P/comments/3r6faw/nexus_6p_speaker_issue_strawpoll_please_answer_if/
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Click to collapse
:crying::crying::crying:
Oh dear... I wouldn't have minded it if it was just a tad louder, but it was bad - plus I was having some speaker overdrive issues as well. I guess I'll wait for Google to process my refund and keep an eye on these threads before deciding if I want to take the risk again... Which sucks, because I was loving the phone. Hell, I picked this over a Lumia 950 XL because I wanted to use some half decent apps and have access to Tap to Pay. Sure, Android still waits forever for iOS apps, but Windows waits for never. -_-
I kept my phone regardless of the volume issue... lol.
Here's more reddit post(s) regarding the problem:
https://www.reddit.com/r/Nexus6P/comments/3rjbbd/did_anyone_figure_out_if_the_top_speaker_being/
https://www.reddit.com/r/Nexus6P/comments/3r45jr/speakers_not_balanced/
https://www.reddit.com/r/Nexus6P/comments/3qrjp2/top_speaker_louder_than_bottom_one/
https://www.reddit.com/r/Nexus6P/comments/3qso4k/is_anybody_not_having_speaker_balance_issues/
https://www.reddit.com/r/Nexus6P/comments/3rak95/did_rma_fixed_uneven_speaker_issue/
https://www.reddit.com/r/Nexus6P/comments/3rajy4/can_someone_post_a_video_of_the_speakers_balanced/
https://www.reddit.com/r/Nexus6P/comments/3quee4/front_facing_speakers/
https://www.reddit.com/r/Nexus6P/comments/3rdslq/google_store_support_says_that_the_volume/
https://www.reddit.com/r/Nexus6P/comments/3rekuc/speaker_difference_an_intended_feature/
https://www.reddit.com/r/Nexus6P/comments/3rcumg/speaker_imbalance_based_on_volume_level/
Roxy said:
I kept my phone regardless of the volume issue... lol.
Here's more reddit post(s) regarding the problem:
https://www.reddit.com/r/Nexus6P/comments/3rjbbd/did_anyone_figure_out_if_the_top_speaker_being/
https://www.reddit.com/r/Nexus6P/comments/3r45jr/speakers_not_balanced/
https://www.reddit.com/r/Nexus6P/comments/3qrjp2/top_speaker_louder_than_bottom_one/
https://www.reddit.com/r/Nexus6P/comments/3qso4k/is_anybody_not_having_speaker_balance_issues/
https://www.reddit.com/r/Nexus6P/comments/3rak95/did_rma_fixed_uneven_speaker_issue/
https://www.reddit.com/r/Nexus6P/comments/3rajy4/can_someone_post_a_video_of_the_speakers_balanced/
https://www.reddit.com/r/Nexus6P/comments/3quee4/front_facing_speakers/
https://www.reddit.com/r/Nexus6P/comments/3rdslq/google_store_support_says_that_the_volume/
https://www.reddit.com/r/Nexus6P/comments/3rekuc/speaker_difference_an_intended_feature/
https://www.reddit.com/r/Nexus6P/comments/3rcumg/speaker_imbalance_based_on_volume_level/
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I've blogged about this and have included all these links - thanks for the info! I really hope when I buy another one that it don't have the speaker issue. Google needs to step out and address Speakergate so users are aware of this issue.
https://tekmuze.wordpress.com/2015/11/04/forget-bending-the-nexus-6p-may-have-speaker-defect/
I see on Reddit that some people are hearing the exact opposite of what I was told by Google support - Google support is telling them that this actually "feature" and not a flaw, which brings to mind old comics about Windows 95 and 98 bugs being labeled as features... -_-
If it's a "fault" on all phones then surely it's an easy software fix. I'm surprised none of the reviews mentioned it?
Batfink33 said:
If it's a "fault" on all phones then surely it's an easy software fix. I'm surprised none of the reviews mentioned it?
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I too am amazed... But keep in mind that review units are hand picked and sent out by Google, so it's likely that phones without this flaw were sent to the press.

Rattling Speakers!

Been using my phone for a bit over a day now and I noticed that the bottom speaker has a slight rattling noise to it, especially at full blast. It's almost as if the speaker is too loud for its own good. It is really noticeable with higher-pitched tunes, such as the one from the following link:
https://youtu.be/GYtck_85rJQ
Can anyone test this out and confirm?
Volume-wise, they seem to be pretty even. However, as someone who listens to music a lot, I know this is going to drive me crazy.
By the way, this issue is obviously not present when connected to a headphone or via Bluetooth. So its definitely the speaker itself.
Sent from my Nexus 6P using Tapatalk
akarol said:
Been using my phone for a bit over a day now and I noticed that the bottom speaker has a slight rattling noise to it, especially at full blast. It's almost as if the speaker is too loud for its own good. It is really noticeable with higher-pitched tunes, such as the one from the following link:
https://youtu.be/GYtck_85rJQ
Can anyone test this out and confirm?
Volume-wise, they seem to be pretty even. However, as someone who listens to music a lot, I know this is going to drive me crazy.
By the way, this issue is obviously not present when connected to a headphone or via Bluetooth. So its definitely the speaker itself.
Sent from my Nexus 6P using Tapatalk
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Click to collapse
My phone has a rattle on the top speaker. I received a new device from Google which had a jaundice yellow screen but no rattle. I sent back the device with the bad screen and will request another RMA for the original device.
I read this & gave mine a good shake. I'm good but I'm glad you posted to look out for it.
Just tested on 2 phones, both seem fine.
madmuthertrucker said:
I read this & gave mine a good shake. I'm good but I'm glad you posted to look out for it.
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I'm pretty sure he means the noise the speaker makes while playing music, not a physical rattle from shaking the device.
Yes. It's more like a buzzing sound when something high pitched is playing. As if the speaker can't handle the loud volume.
Oh I see. Ok I tested the video and mine is fine. The speakers don't sound over driven.
Sent from my Nexus 6P using Tapatalk
akarol said:
Been using my phone for a bit over a day now and I noticed that the bottom speaker has a slight rattling noise to it, especially at full blast. It's almost as if the speaker is too loud for its own good. It is really noticeable with higher-pitched tunes, such as the one from the following link:
https://youtu.be/GYtck_85rJQ
Can anyone test this out and confirm?
Volume-wise, they seem to be pretty even. However, as someone who listens to music a lot, I know this is going to drive me crazy.
By the way, this issue is obviously not present when connected to a headphone or via Bluetooth. So its definitely the speaker itself.
Sent from my Nexus 6P using Tapatalk
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Click to collapse
@akarol, what's the manufacturing date of your 6P? To see your manufacturing date, boot into the bootloader and select "Barcode". One of the barcodes should have a date, mine was October 31st. I'm curious to see if the speaker rattle issue is particular to some 6Ps manufactured on certain dates. I'm pretty sure I experienced some slight rattling on my bottom speaker while playing the music rhythm game Deemo. It doesn't really bother me that much though, and it would be too much of a hassle for my parents if I were to RMA the device, especially so soon after I just got it.
Got mine 2 weeks ago from Best Buy Canada, but didn't notice that issue at first. I suspect that this may be amplified by time, or maybe I just didn't pay attention at firt. I did what you said to see the manufacturing date and mine is October 24th. Maybe this is specific to early production devices. I am gonna exchange it in store today and see if the new one is fine.
Can anyone with this issue confirm if the new one is fine or the same?
Thanks.
I think it's present on all devices and those who say aren't there just don't have the ears for it. I'm on my 3rd RMA and it's still there. All 3! I'll probably just keep the original device.
Sent from my Nexus 6P using Tapatalk
akarol said:
I think it's present on all devices and those who say aren't there just don't have the ears for it. I'm on my 3rd RMA and it's still there. All 3! I'll probably just keep the original device.
Sent from my Nexus 6P using Tapatalk
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The video you posted doesn't cause it for me. However, the launch screen of clash of clans does. Ah well.
About 3 days ago I started noticing this issue on mine. Mainly, when I was receiving a text, the tone sounded really over-driven for the speaker.
Then I was watching a YouTube video today, and I noticed it a lot. I honestly think it's the speaker itself slightly rattling with high pitched noises.
Kind of disappointed in this. I don't feel like sending it back, but it's sad. Maybe a kernel with a good amount of audio control can solve this. Maybe if I could tune down the highs a bit.
I don't have Nexus Protect or anything, but I know the device is still covered under warranty. Is this something that could easily be claimed under warranty, or probably not?
I honestly think it's a design that flaw. I have it in all 3 of my speakers. All 3 of them it's with the bottom speaker. I don't think RMAing or sending it in would solve anything. Maybe some time after when it's been addressed. I'll learn to live with this knowing that I don't usually keep these things past a year anyways.
Sent from my OnePlus One using Tapatalk
My current issue is with the top speaker, instead of the bottom. And my top speaker is getting progressively worse. It's a very annoying buzzing/high pitched static noise that comes with almost any sound. Notifications, alarms, phone ringer, YouTube videos, etc. Its getting worse, and so I submitted an RMA and have a replacement coming out.
Since you say yours is with the bottom, and mine is strictly with the top, it sounds interesting.
Mine is almost bad enough though that you wouldn't want to live with it. I'll try and get a recording of it.
anyone have any updates on this? I just got mine nexus 6p about 2 weeks ago and it's been driving me nuts. The top speaker has a buzzing sound when playing certain videos, songs or notification tones. One specifically is the "Tethys" notification tone that causes the buzzing pretty badly. I have tried viper4android and tried every configuration possible and it still has the buzzing. Has anyone managed to get a device that does not have this issue?
I've got this similar problem too, with my top speaker. Testing my speakers with this video: https://youtu.be/qNf9nzvnd1k?t=54s top one starts buzzing at approximately 250 Hz, even on half of the volume. Bottom speaker is crystal clear (maybe with exception of 100% volume, but I'm ok with this). After reading this thread's posts I'm not sure if I should send it back on warranty, especially that my N6P is free of any other flaws.
Interesting: bootloader barcode screen shows 12-10-2015 - that's quite old unit, considering the fact that I bought it in the middle of January...
Honestly, I went through 3 and they all had some rattling. Over the months, I haven't noticed it anymore. Either I forgot about it, or it actually improved. As long as the volume is even on both, I wouldn't risk getting a worse device.
Sent from my OnePlus One using Tapatalk
I have the exact same problem with top speaker buzz, really noticeable with the tethys notification sound and in youtube videos with deeper sounds. I have tried RMA'ing twice, the first one the speakers were perfect but had a screen problem so I sent it back and kept my original, and the second had the exact same speaker problem so I kept the original again. I am very frustrated with this. A question I have though is when I just leave my finger on the left corner of the speaker that buzzes, it stops buzzing. Has anyone tried any home repairs? What if we were to put a drop of super glue in the left corner of the speaker? is that likely to fix the problem? I appreciate the help guys.
nicemsp said:
I have the exact same problem with top speaker buzz, really noticeable with the tethys notification sound and in youtube videos with deeper sounds. I have tried RMA'ing twice, the first one the speakers were perfect but had a screen problem so I sent it back and kept my original, and the second had the exact same speaker problem so I kept the original again. I am very frustrated with this. A question I have though is when I just leave my finger on the left corner of the speaker that buzzes, it stops buzzing. Has anyone tried any home repairs? What if we were to put a drop of super glue in the left corner of the speaker? is that likely to fix the problem? I appreciate the help guys.
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What do you mean by screen problem?
Rasool-Hamilton said:
What do you mean by screen problem?
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Are you serious?

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