Database Users

SBE ltd warranty repair uk (constant restarting)

Just got my phone back (well a brand new one actually) from repair so thought I'd share the experience here in case any one else is thinking of doing it.
My phone was constantly restarting and some research on the inet suggested it needed a new motherboard.
Sent my phone in by recorded delivery had to pay £5.50 to get insurance to cover the cost of the phone but nm.
SBE received it the next working day (7th) and I checked the progress the day after at:
https://extranet.sbe-ltd.co.uk/enduser/index.php
This said:
SBE fault: None
Customer fault: Software (network services)
Or similar and something about repair finished send back to user.
So I phoned them using 01233 619320 to avoid the 0870 number (www.saynoto0870.com) and said that this wouldn't fix the problem and I'd have to pay to send it back to them so they agreed to hold it and said something about submersion testing (no me either) which they said was just longer testing.
A few days later the progress had changed to on hold with team leader. Finally I received a brand new phone today on the 17th. So its taken 10 days but I've got a new phone.
So basically check on their site and phone em and they'll do a proper test and fix your phone properly.

Thanks for sharing this. I have seen recently some bad experiences here on the x10 forum. So thanks for sharing a good story.
Sent from XDA Premium from my X10a rooted running 2.2.1 Cyanogen 6.1.3gingerbreadV1 ROM

i broke my USB too..instead repairing they gave me a new one )

Update: In my excitement and rush to get phone rooted ect before I went away for the weekend I didn't notice all the scratches around the edge and on the middle button and a dent on the top, also quite a bit of force is needed to get the headphones in. The usb mount was also a bit flakey and it stopped recharging (using plug) in the middle of the night. It has restarted for no reason but isn't doing it all the time as before. Lets hope these probs clear up.
It looked new as they had cleaned it up a bit and applied a new screen protector (I was told not to send the back cover in). So in summary a company that doesn't give a sh*t about your phone/customer service just how fast they can do a shoddy repair job and get money off SE who also don't give a sh*t.

Ive sent mine in 3 times for losing network reception occasionally and random reboots.
Each time they just do a software update, screening or some crap like that and send it back!??? WTF!!??
Anyhow, the last repair (3rd one), which was a VIP repair because i put in a complaint was returned to me on saturday 19th with an aerial change.
Im gona give it a couple of days and ring back on Weds for an exchange as the 3rd repair was escalated to VIP and obviously if that didnt fix it a replacement should be in order.
My advice.. after the 2nd repair if unsuccesfull, phone back and demand a replacement and have your case escalated to a higher team. That should get the ball rolling.
P.S
Thanks for the number, that 0870 is EXTORTIONATE!!

As a foreigner living in london, I'm kinda worried that when i send my phone to warranty i will never see it again :S

If you send it by recorded delivery you can prove they recieved it so wouldn't worry about that. Yeah they was about to send mine back with a software update until I rang up, so basically everyone needs to ring up to get em to do sumat!

VERY Impressed with HTC USA!

2 weeks ago to the day, I accidentally dropped my HD2. Nothing major.. I was actually sitting down when it happened, and the phone bumped my ankle then gently bumped the floor.. no big deal right? (It has a hard shell protector). Well, then as the phone flipped over, it bumped the edge of a table leg and damn! Four hairline cracks on the digitizer. And no more functionality though the LCD was fine and the phone was working but locked with no way to unlock it.
So, I weigh out the cost of repair vs. replacing it all together. Ultimately, it was cheaper to repair the screen.
Here is what blew my mind! Keep in mind that I am in Canada, I purchased the phone (T-Mobile Branded) on the 'net, it's unlocked, tweaked, and therefore there is no warranty.
So, on 04/01/2011, I contact HTC USA. To my surprise I actually get an American on the phone not some call center in a third world country. Wow! The person totally has their act together and in less than 10 minutes, I have a quote for the repair. Wow again! The rep explained everything in detail along with the mandatory disclaimers and while they were finishing up that, I'm receiving an email with all the necessary details and an RMA and Case number and shipping instructions. Wow yet again!
04/02/2011, I send the phone to the repair center in Texas. By 04/05/2011 at 10:50pm the phone has arrived at the repair center. The next morning, I get a call from HTC confirming the damage (which I knew), and they simply want a yes or no to go ahead with the repairs or not. By the afternoon, I have a FedEx tracking number, the phone is fixed and it's on its way back to me in Canada. Wow one more time!
04/11/2011 FedEx is at my door with my phone and HTC picked up the return shipping. Well.. you guessed it! Wow!
I am reconfiguring the phone back to the way I had it prior to sending it as I write this. It had been hard reset to factory spec which if fine and to be expected since they likely run various diag after repair.
So, for $120.00 + $25.00 Shipping, my phone is working again!
There's a case study for keeping our companies and their support centers on North American soil. There are dozens of companies I could list that should be taking notes. 8)

Nice to see a positive post like this. glad you got you HD2 repaired and are now back to modding it.

The whole repair process was nine days including weekends which I think is darn good!
That said, I was without the phone/device for 2 weeks. Talk about withdrawals! LOL!
Amazing how reliant we become on these devices. I use it to manage my daily activities for 3 businesses, 1 job, and my personal life/activities. I was on the verge of anxiety at times! Hehehehe!
At least I had my trusty HTC 8125 as backup and while it cannot connect to my cellular provider's network for phone/text/data, at least I had my calendars, tasks, notes, and contacts but I'll tell ya, talk about feeling tethered to a land line and out of the loop.
Yep, it just got HardSPL 4, my preferred radio flash, BsB, Total Commander, and a few other goodies back on and is now syncing with my Desktop and Exchange. d'-'
T-Macgnolia said:
Nice to see a positive post like this. glad you got you HD2 repaired and are now back to modding it.
Click to expand...
Click to collapse

It was not a bad price if it was a year ago, but I just picked up another near mint condition one for $150 with everything included off criaglist.
Sent from HTC HD2 with Android

Yeah, fair enough however, in Canada, the phone is not even available therefore my options were a bit more limited to purchase a new phone through a system where there is a little more security in knowing that if it turns out to be a bad deal, the purchase it covered. i.e. Buyer Protection from eBay or anything like that.
It's not like you can hop on a local Craigslist up here and find them readily.
So, the replacement cost for a whole phone was much higher, and the repair was the way to go.
coldest~~~ said:
It was not a bad price if it was a year ago, but I just picked up another near mint condition one for $150 with everything included off criaglist.
Sent from HTC HD2 with Android
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Click to collapse

You're a lucky guy.
I've had less good experiences in the Benelux here.
I called in mine for a screen and gps issue that is warranty issue since I run the official image on this HD2.
They didn't pickup the device twice as promised which drove me up the wall since I had my colleague involved and had to change several appointments with my clients for.
After I complained I got called by a customer care guy and was promised my device would be fixed one week after the pickup.
Called them this afternoon since we are one week further and my device was waiting for 2 parts but they didn't know which.
I wonder how many parts can break in the HD2 that direct to the fault. Guessing the main board and an LCD screen?
Well according to the customer service I will have to wait for the parts to come in.
I am so disappointed in the service and hole customer care after having a touch, touch pro, touch hd etc.
The touch pro which costed me over 500 Euro ended up in the trash after 3 failed repairs and numerous errors which where caused by the repair center. Sending it back to another address and name was only the tip of the iceberg.
Looking around for a dedicated Android device the LG optimus 2x looks good since it has a 24hour swap warranty.

Sorry to hear bro!
Heck, they even confirmed parts availability while on the initial call just prior to setting up the RMA. Maybe I just lucked out.
I work in the IT field and deal with all kinds of this stuff all the time and it has been years since I encountered this type of competence and efficiency. Don't know what else to say.
Have you checked out the Motorola Atrix?
http://www.motorola.com/Consumers/U...d-Services/Mobile-Phones/Motorola-ATRIX-US-EN
This thing looks cool! Watched several segments on it during the CES show back in February. My only question or disappointment was in all the promo vids from the CES they were touting Android 3 Honeycomb however at the Motorola site its tech specs list Android 2.2.
Good luck in your search!
lukesan said:
You're a lucky guy.
I've had less good experiences in the Benelux here.
I called in mine for a screen and gps issue that is warranty issue since I run the official image on this HD2.
They didn't pickup the device twice as promised which drove me up the wall since I had my colleague involved and had to change several appointments with my clients for.
After I complained I got called by a customer care guy and was promised my device would be fixed one week after the pickup.
Called them this afternoon since we are one week further and my device was waiting for 2 parts but they didn't know which.
I wonder how many parts can break in the HD2 that direct to the fault. Guessing the main board and an LCD screen?
Well according to the customer service I will have to wait for the parts to come in.
I am so disappointed in the service and hole customer care after having a touch, touch pro, touch hd etc.
The touch pro which costed me over 500 Euro ended up in the trash after 3 failed repairs and numerous errors which where caused by the repair center. Sending it back to another address and name was only the tip of the iceberg.
Looking around for a dedicated Android device the LG optimus 2x looks good since it has a 24hour swap warranty.
Click to expand...
Click to collapse

thx for the headsup JayG!
Well lets say that I do the same work as you and do escallations and process realignments. If I could have a go in this whole thing .....
The Motorola looks interesting but try to find one in Europe.

I very agree with your assessment of HTC. My story is one better. I had bought my phone (HTC ELFIN P3452 TOUCH) in India. It had some battery charging issues and when on a whim I finally contacted HTC US, the lady told me that the warranty on the phone had expired 5 days back. I politely requested her if there is something she could do. She came back a few minutes later and told me she will take the phone as under warranty, but she will have to get back to me after figuring out where I should be sending the phone for repair as they figured HTC touch is not serviced anymore. I did not get a call back for 10 days and then I called back and explained my situation again and the previous call to a totally different lady. She gave me an RMA and asked me to ship to their TX facility. I got the phone back with brand new board in a week. But then I noticed a crack in the body. Since now the phone was under a 90 day warranty, I called back and explained the situation. They gave another RMA and so I sent it back. another week later, I get the phone back and it was brand new everything including the LCD and the phone. New IMEI.
HTC is top notch. So my current phone is HD2 and backup phone is Touch.

HTC Warranty RMA Experience

I have seen a few threads about people going for RMA, like the one for shattered screens, however my specific situation is different, hence starting a new thread with more general topic where may be other RMA experiences can be shared.
I got a good 4 months of decent usage of my HTD Developer Edition M8 which I bought directly off htc.com pretty soon after it was put up on their website. However I started running into network and data issues couple of weeks ago, the phone would just lose network and not even calling would work. I suspect it could have been caused by dropping the phone though it had a TPU case, but probably the metal body does not allow give much shock-tolerance.
After trying a few tape tricks, trimming SIM, getting replacement SIM etc, and still not getting it to work, and finding that the same sim works fine in another phone, I went for RMA with HTC. Finally getting them to understand the problem after couple of hours of chats with their Rep. I went back to stock after doing tamper flag removal, s-on and unrooting. I left the bootloader unlocked as this was a dev edition phone.
So I did the $19 RMA with the option of sending my device
in, and them sending a different refurb back once they receive it. They received my device 4 days ago, the status says as much on e2e-tracking-us.htc.com . But I haven't seen any change in the status in these four days.When I talked to the HTC Customer Care chat couple of times and they said yesterday that it will be finished tomorrow (not sure if they meant Saturday). They had said the same thing 3 days ago as well :| So my question is this: is this kind of delay of 3-4 days expected with HTC? or is this an unusual case? What are the experiences of other people here (this is HTC US Warranty).
I am wondering if something to do with the s-off and the network chip having issues could have them spend extra time on verifying tamper status etc. Is this a possibility

AnDruid said:
I have seen a few threads about people going for RMA, like the one for shattered screens, however my specific situation is different, hence starting a new thread with more general topic where may be other RMA experiences can be shared.
I got a good 4 months of decent usage of my HTD Developer Edition M8 which I bought directly off htc.com pretty soon after it was put up on their website. However I started running into network and data issues couple of weeks ago, the phone would just lose network and not even calling would work. I suspect it could have been caused by dropping the phone though it had a TPU case, but probably the metal body does not allow give much shock-tolerance.
After trying a few tape tricks, trimming SIM, getting replacement SIM etc, and still not getting it to work, and finding that the same sim works fine in another phone, I went for RMA with HTC. Finally getting them to understand the problem after couple of hours of chats with their Rep. I went back to stock after doing tamper flag removal, s-on and unrooting. I left the bootloader unlocked as this was a dev edition phone.
So I did the $19 RMA with the option of sending my device in, and them sending a different refurb back once they receive it. They received my device 4 days ago, the status says as much on e2e-tracking-us.htc.com . But I haven't seen any change in the status in these four days. So my question is this: is this kind of delay expected with HTC? or is this an unusual case? What are the experiences of other people here (this is HTC US Warranty people).
Click to expand...
Click to collapse
They don't update the status frequently, I'm still waiting for my phone. https://dl.dropboxusercontent.com/u/35402724/Screenshot%202014-08-16%2020.18.10.png

Garmig said:
They don't update the status frequently, I'm still waiting for my phone. https://dl.dropboxusercontent.com/u/35402724/Screenshot%202014-08-16%2020.18.10.png
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Click to collapse
Thanks, this looks interesting. I had talked to the customer care twice on chat (I updated the first post). Maybe it does take a few days, though the customer care said that it will be done in one day on Wednesday :|
I guess it might have been better to go for the $29 replacement where they send the device to me first.

I'm intrested in how that worked out for you.
Did you tell them the problem might have been caused by a drop? Did they replace the phone for you?

5i1v3rStorm said:
I'm intrested in how that worked out for you.
Did you tell them the problem might have been caused by a drop? Did they replace the phone for you?
Click to expand...
Click to collapse
It worked out fine in the end. No questions were asked to me regarding the phone, or unlocked bootloader/tampering etc. However I had to followup with customer care on phone and had to wait a bit for them to send the replacement back. They said they are having trouble with stock.
PS. Sorry, I have a weekly email subscription and did not see your post until I got the email today.

Warning: OnePlus Support and RMA denial

Hello my friends!
I haven't been posting on XDA for quite a long time but I thought I had to share this with you. About a year ago, I bought a OnePlus One and I was happy with the device itself and CM 11 and 12 as well. However, this summer in July, the microphones of my OPO stopped working during calls.
I started to do some research and found a few threads on the OnePlus forum and on XDA from users complaining about the same problem. The microphone suddenly stopped to work during calls and the person on the other phone could not hear anything. The only workaround is to switch to speaker mode. Some other users also posted workarounds and potential fixes for the well-known issue. I tried all of them but none of them worked. Here are links to some of the threads I am referring to:
OnePlus Forum
XDA
reddit
So as you can see, this is quite a common problem and therefore probably known by OnePlus. Since none of the mentioned fixes helped
and flashing different ROMS did not improve anything I started to get in touch with the OnePlus customer support. Before owning the OPO I had several HTC and Nexus devices and I already had to deal with the HTC support twice because of two hardware failures. The HTC support was surprisingly friendly and simple to deal with, so I figured, contacting the OP support would not be a big deal. I would be proven wrong in the next weeks...
I first contacted the OP support on the 16th of July. I provided them with a detailed error description, a few pics of my device with a timestamp to provide proof of ownership and the request to repair or replace my phone since it was still covered under the 1 year warranty. Shortly after, I received a reply from the support staff in which they asked me to provide a few more details (OS and Android version, CM or Oxygen, etc) which I did instantly.
Then I was forwarded to a "OnePlus tech specialist" who gave me instruction to flash a version of Oxygen OS and to run a microphone test, which of course I did as well. Like I expected, the issue did not disappear magically and I got a reply that a "OnePlus level 2 tech specialist" would have to connect himself to my PC via a secure software and try to fix my phone. They called this remote session. I had to book an appointment for this remote session.
By this time I was already getting quite angry at Oneplus, since it seemed like they were ignoring my actual issue and my request for a warranty covered replacement or repair. I told them that I did not expect that this remote session would help, since I was quite sure that it was a hardware fault. However, they insisted that I had to book this remote session, which turned out to be quite difficult. There were no free slots for the next two weeks. Luckily a slot was suddenly available in the next week when I checked the booking reservations for the tenth time and I managed to book it. Since the time slot was 11AM I had to take half a day off my work to make it to the appointment. A few minutes before the session should have started; I got an email from support to download the necessary software for the session, which turned out to be Teamviewer! I thought this was a bad joke. Teamviewer was their idea of a secure remote session software. I downloaded it anyways (what other choice did I have?) and waited for the level 2 tech. And I waited. After half an hour I wrote to the support that no one showed up yet although my time slot was already almost over. After almost 30 more minutes the tech finally connected herself to my PC. I told her, that she was not allowed to do anything on my PC without my permission since there was confidential data of my clients stored on the PC, to which she agreed to. The session however was a pure joke. After installing some Qualcomm drivers and rebooting my PC and plugging in and out my device about 100 times, she said that my device was indeed broken and that I would now be forwarded to the RMA department.
Almost three weeks, many pointless arguments with the support and this joke of a remote session, after I started contacting the support, I was finally granted an RMA repair/replacement. I thought that it would now finally be over and I would get back a new or repaired device. WRONG. But more to that later.
I got instructions to prepare the package to ship it to the 1+ repair center in the UK. I was told I would have to fill out an online form for DHL since they would come to my house and pick up my device. I filled out the form and was expecting a phone call to fix a time where they would come by as promised by 1+ and DHL. Well, I was at work on a Monday morning and suddenly without a phone call or any notification, a DHL delivery guy showed up at my house. Luckily someone was at home who gave him the package. However, the DHL guy asked for an address, which the person at home did not know, so they called me. Now I had to explain to the guy that I had no idea what the address was because I never got one from 1+. They said that DHL would have the address. So after around half an hour, I was notified that the DHL guy took the parcel with him after with him after he got a call from DHL who said that they knew the address.
The next day, the same DHL guy showed up at my house again (again w/o calling) because he got another order to pick up my phone which he did already yesterday...
After around a week of silence, I was notified from support that they received my package and ran it through a first stage inspection where they detected a water damage. They told me, they would send it to a secondary inspection to verify if it is really a water damage. I could not believe that my phone really had a water damage because I am very careful with my devices and I knew that I never exposed my 1+1 to water or some sort of steam or extreme moisture in general. A few days later they sent me the second inspection report which of course confirmed the water damage and thus my warranty covered RMA was denied. I told them that this could not be possible because I couldn't imagine how my device would have gotten anywhere near water. The next weeks I was arguing with several support members (they changed their names randomly and I had no idea who would reply anymore). I was basically given 2 options: pay 213€ for a repair or pay 45€ of shipping costs to get back the defect device.
After around 3 weeks (they often ignored me for days) I was so frustrated with the company and the way they treated me that I just wanted to get back my device and hence I paid the horrifying 45€ shipping costs (UK-Austria normally costs 12-20€ for a package of this size).
During those three weeks I was doing some research about 1+ RMA denials and look what I have found:
here: reddit
and here: reddit #2
and here: reddit #3
and here(!): reddit#4
So apparently, many users got their RMA denied because of water damage although they never exposed their device to water. There seem to be two water damage indicators (little white stickers that turn red when they are in contact with water) inside the 1+1, one in the headphone jack and one at the bottom of the phone underneath the buttons. Some people were smart enough to take photos of their white indicators before shipping the device off to RMA repair and received an inspection report with a photo showing red indicators, when they got their RMA denied. So these indicators *somehow* seem to have turned red.
After finding this, I was relatively shocked. I mean, I was mad at 1+ for their incompetent customer service but I couldn't believe that so many people had the same struggle and some even have proof that they were falsely accused of being responsible for the water damage. Unfortunately, I was not clever enough to take my phone apart and take pictures of the water indicators but I cannot imagine that they were red when I shipped the device off. Unfortunately I cannot proof anything.
After talking with two lawyers, we came to the conclusion that pursuing further legal options would be very difficult, considering that the law in Hong Kong where 1+ is located is probably completely different. Furthermore it would cost too much and my chances of winning wouldn't be high since I did not have any evidence except many reports of other people with the same problems from the internet.
Now after more than 2 months of arguing with the support I decided to pay the 45€ shipping costs and I'm probably going to sell the defect device but you can be sure, that I'll never buy anything from this company again. I can't proof anything but their warranty denials seem.... shady.
Now, I really hope that you never have to deal with the 1+ customer support because it is simply horribly. They have no idea what they are talking about, they just send copy and pasted replies and often they don't read your replies at all, they ignore you for days, their procedures are extremely complicated and they deny warranties in many(!) cases without a proper reason. Sometimes even, although there is proof that says otherwise.
If you consider buying a 1+1 or 1+2, be warned because the same thing can happen to you. It happened to many people and it will probably happen again.
If you are going to ship off your device to RMA, be sure to take as many detailed, high-res photos as possible of the outside AND of the inside of the device. Be sure to check the water damage indicators and take a good picture of them. Also write today’s date and your name on a piece of paper and photograph it with your phone so that you can proof that the pictures are yours.
TL;DR
Microphone doesn’t work during calls; contacted 1+ customer support; complicated and pointless tries by 1+ to fix phone w/o RMA; after weeks: RMA granted; shipping difficulties; RMA denied because of water damage; many other users also got RMA denied because of water damage despite of proof that there was no water damage; 1+ RMA denials seem shady (see links);

Yeah they tried to rip me off to. Sent me an invite for OnePlus 2.. I saw the timer only had 3 hours left so I ordered. I started reading about the 1+2 and heard about how many problems they were having. I immediately sent them 4 emails over a day and a half (no later than one hour after order was taken) to cancel. I did everything by their book to cancel the order. I do a PayPal claim and 4 days later they said since the funds were frozen my money was coming back and the order would not be shipped. 10 days go by and it's the last day, so I'm supposed to get my money back from PayPal. The idiots sent PayPal a tracking number to PayPal to stop the claim and showed it as delivered to an old address that I didn't even provide on the order. It was the apartment I stayed in for my first OPO... Someone signed my name a day later and forged it. I am a notary, so I give my notary number to PayPal, they see the forged signature and give me my money back. A week later a guy drops off the OnePlus 2 package at my real address. OP tried to get me to send it back to them and I just did screw you and sold of and made $410. They had so many chances and they withheld my money for two weeks, because they didn't want my order to be canceled. In the end they lost, I don't feel sorry for them one bit, and since PayPal settled it, there's nothing they can do. Should have just canceled instead of ignoring me. They reek of desperation.
Sent from my A0001 using XDA Free mobile app

Wow. This really suprises me. I was actually considering of swapping my S5 or just buy a second phone wich would be OPO, but this cleared my mind a bit. Thanks.

welcome in the club !!!
I will never buy anymore a branded OPO smartphone.

I didn't want to RMA the device (the tales spooked me out of it), so I got the microphone flex on ebay for € 24 . when I proceded to install it, I saw the sticker close to the USB port that had colored red, so at least I knew I saved myself some unecessary stress by doing it myself. those stickers go red easily, I never got my phone out of it's case and didn't even use it once under the rain. But on the other hand, oneplus has no other way to tell who is messing around and who is being honest with RMA requests, all manufacturer do it (except Apple who are known to turn a blind eye on your first RMA if you use their own warranty extention plan)

Its really annoying when u does nothing to u r phone and it get damaged and u have to pay half money of that price of phone
$366 for purchasing and 166$ for repairment for broken screen which i doesn't broke with any fall or damage
It just got automatically when it was in pocket whole day at work
What a quality of hardware it is its crap
Never buy this if u then u will NEVER SETTLE
http://forum.xda-developers.com/oneplus-one/general/1-10-settle-t3197005

Asus support and RMA experience - worst I ever dealt with

After having the Asus tablet for couple months, I decided to use the MicroSD card. Bought a brand new card, put it in and everything worked. Two weeks later, take the card out to copy more movies onto it then put it back in. NO, the card won't seat any more. Every time I push it in, it will pop right out.
4/23/2016
Opened support ticket with all the information. The first thing that the support person said is that my product is out of warranty. I have to upload my receipt three times to different places to proof that it is under 1 year. After all the effort, he opened a RMA request and ask me to send the tablet for repair. I have to pay for the shipping in though. Since there is no other choices, I packed it and send it in the next day.
5/12/2016
After ~three weeks of no update, they sent an email to me asking for $135.94 to get the tablet fixed. I have to contact the support again. Again, first thing they did is tried to get rid of me by telling me that RMA is different department and they cannot even open the URL sent by the RMA department to look at the details. Fine, I copied and pasted everything from that site for them since I have internet access (maybe too many employees in Asus look at porn site during work hour so that they blocked everything and accidentally blocked their own RMA vendor site?). The support (Ainsley) told me that it is under warranty and just dispute the charge - try to get rid of me again here. I did the dispute then I noticed that in the email, it said "damage to the motherboard is not covered under the ASUS manufacturer warranty". So I asked the support again what that means. Now they changed to "sorry, if that is the case, we cannot get it fixed unless you pay for it". The next question I had is "if you know the card reader is on the motherboard which is not covered by the warranty in the first place, why ask me to pay for the shipping to send it in?". I have to ask that question literally 20 times to get an answer - "so it can be serviced". I assumed that means "so they can charge me $135.94 for a $70 tablet". I guess I have to leave it for them to do whatever they want at this point. I am totally done with Asus.
I hope you will stay away from Asus after reading this. Unfortunately, I also own a Nexus 7 which stopped auto-rating (accelerometer and gyroscope are broken) after 1 year of light use. This is definitely not a good quality brand.

This thing is so cheap, just purchase a new one not bother to repair

Got the item shipped back to me. Cannot even turn on now. What a piece of crap.