Hello. A have bought a phone from Ebay, and cant sign in to google account due to security reasons (thanks google)
Contacted the seller, to provide me his acc/pass, but its useless. I am getting the same error. Can some1 help me solve this problem please?
Sounds like you purchased a stolen device.
This is FRP, Factory Reset Protection, and it's new on Lollipop/Marshmallow (can't remember exactly)... If a device associated with a Google account is factory reset, you MUST have the Google account credentials that were on the device prior to the reset to use the device again, a simple yet effective theft deterrent but can be a problem for consumers uneducated to it in the secondary market.
It is a very similar to approach to how Apple has done it for years and Windows Mobile has adopted a similar concept with Windows 10 Mobile.
On a few devices there are work arounds, but I am not aware of a working one on the Moto X.
BTW, if the seller changed his password or security method (like turned off 2-step authentication) recently, the phone is locked out even with the correct credentials for 24-72 hours depending on security patch applied to the device.
Oh, and a super simple way to avoid this... Delete all Google accounts on the device prior to a factory reset and wait a couple minutes (ensure you have an active Internet connection) then perform the reset.
i supose thats is becose the seller turned on the 2 step autentification.
idk, should i wait those 72 hours? or mby contact motorolla support?
TrunksMD said:
i supose thats is becose the seller turned on the 2 step autentification.
idk, should i wait those 72 hours? or mby contact motorolla support?
Click to expand...
Click to collapse
Up to you, but Moto/Lenovo won't help at all since you are not the original owner with a matching serial number receipt. No one will or can help you except the person who know the Google account and password that was on the device when it was reset.
The whole point of FRP is it isn't capable of being bypassed, even by the manufacturer, otherwise what's the point of it? If you could definitively prove ownership to Moto they might help, but you can't since you were not the original purchaser of the device and you really don't know what happened to it before you got it.
Unfortunately, unless the seller can be of assistance or is willing to take it back, you're pretty much out of luck. You could file a PayPal claim against the seller if they won't take it back and the device was not as it was presented in the listing though.
the seller provided his acc/pass for the device, i have even the original purchase receipt (amazon.it)
btw. i have contacted motorola support, and they said to wait 72 hours, then to try to log in again
TrunksMD said:
the seller provided his acc/pass for the device, i have even the original purchase receipt (amazon.it)
btw. i have contacted motorola support, and they said to wait 72 hours, then to try to log in again
Click to expand...
Click to collapse
Then things are different in your country than mine... Moto won't even talk to someone in FRP who isn't the original owner. Good luck, hope it works out.
Just because the device has prior credentials on it, doesn't mean it's stolen. In fact I would the majority of the time it isn't, but all the "experts" on these forums offer that as their only advice, because really they don't have any idea how to bypass. Thanks "experts"
https://forum.xda-developers.com/showpost.php?p=64604318&postcount=2519
And as always, sign out of you google account before any reflashing of any kind of new or resetting default factory resetting the OS. Recovering the OS through TWRP does not require sign out of the google account.
Related
Hello,
I need some urgent advice concerning a used moto x play I had recently purchased from an associate.
Last monday, I heard news through a friend that another mutual contact was selling his moto x play. I contacted said person and asked if I could come over to his place to quickly view the device. He was selling it at such a bargain price, and I contemplated purchasing it with a view to gift it to my 13 year old niece as a present.
anyhow, as I was viewing the device, I wanted to check to see if everything was working in order, so I switched it on, and i realised it had already been factory reset, so in order to quickly review the screen quality and functions, I made up some details (email/password) on the spot in order to gain access to the device home screen, as I didnt want to input my own details just in case I decided I was not going to buy it.
I had connected to the wifi at the sellers apartment, and I began to review the device, and everything seemed in full working order, the screen was bright and vibrant, no yellow hue, it seemed slightly snappy and lag free etc, the wifi was working etc etc.
So I ended up purchasing it by cash.
The device was left on the side in my office until Wednesday, where I fully charged it, and i conducted another factory hard reset. My intention was to initially create a new gmail account for me niece as she has never had an android handset before.
After the factory reset had been completed, I was expecting to be put through to the standard android set up screen, and for the first few options, everything seemed to be fluid. Country, Wifi set up, motorola security op in/out, and then i came to the google account screen.
All that was stated was that ''This device has been reset, please enter account details of previous account''. I was not sure what was going on, so I contacted the original seller, and he was also confused, and he asked me to pop over during the evening.
I went over after work, and he attempted to enter his details, and they were not being accepted? We hard reset the device 3/4 times including wiping all user data and personalised content etc, and it kept asking for the credentials of the previous owner. My friend then made me aware of the made up account details i had initially used the day I purchased the handset from him, but I have no idea what these details were. I literally made them up on the spot without making any notes on what they were. I have successfully done this before many many times? Especially when reviewing second hand devices before buying.
Since Wednesday, neither me or the seller have been able to find a way around this. I have searched online high and low but with no help.
Can anybody please advise?
Try doing clean wipe through recovery instead
Have tried to wipe data around 4 times now. It erases, then, for some reason, its still asking for previous account credentials?
Is this some sort of new security implementation from google?
I would just flash it back to factory defaults...
Contact Motorola
Search for bypassing that security. I think it's called Google reset protection or something like that. And it's present in 5.1. Sorry I'm traveling right now and can't research much the web for that. I believe that in the Motorola Moto X Play's forum there was discussion that someone actually did bypass that... And there was a video.
edit: It's called "factory reset protection"
Here's the top in on Motorola's forum
https://forums.motorola.com/posts/148e0cebaa
I've never had any experience with this, but I hope to help
Sent from my XT1562 using Tapatalk
withdrawn said:
Hello,
I need some urgent advice concerning a used moto x play I had recently purchased from an associate.
Last monday, I heard news through a friend that another mutual contact was selling his moto x play. I contacted said person and asked if I could come over to his place to quickly view the device. He was selling it at such a bargain price, and I contemplated purchasing it with a view to gift it to my 13 year old niece as a present.
anyhow, as I was viewing the device, I wanted to check to see if everything was working in order, so I switched it on, and i realised it had already been factory reset, so in order to quickly review the screen quality and functions, I made up some details (email/password) on the spot in order to gain access to the device home screen, as I didnt want to input my own details just in case I decided I was not going to buy it.
I had connected to the wifi at the sellers apartment, and I began to review the device, and everything seemed in full working order, the screen was bright and vibrant, no yellow hue, it seemed slightly snappy and lag free etc, the wifi was working etc etc.
So I ended up purchasing it by cash.
The device was left on the side in my office until Wednesday, where I fully charged it, and i conducted another factory hard reset. My intention was to initially create a new gmail account for me niece as she has never had an android handset before.
After the factory reset had been completed, I was expecting to be put through to the standard android set up screen, and for the first few options, everything seemed to be fluid. Country, Wifi set up, motorola security op in/out, and then i came to the google account screen.
All that was stated was that ''This device has been reset, please enter account details of previous account''. I was not sure what was going on, so I contacted the original seller, and he was also confused, and he asked me to pop over during the evening.
I went over after work, and he attempted to enter his details, and they were not being accepted? We hard reset the device 3/4 times including wiping all user data and personalised content etc, and it kept asking for the credentials of the previous owner. My friend then made me aware of the made up account details i had initially used the day I purchased the handset from him, but I have no idea what these details were. I literally made them up on the spot without making any notes on what they were. I have successfully done this before many many times? Especially when reviewing second hand devices before buying.
Since Wednesday, neither me or the seller have been able to find a way around this. I have searched online high and low but with no help.
Can anybody please advise?
Click to expand...
Click to collapse
If you can't bypass that after numerous tries, flash the stock firmware again.
Sent from my XT1562 using Tapatalk
Hello,
So here is the thing: I sold my phone without knowing that there is such thing like frp. I did factory reset/wipe from recovery, packed a phone and sent to new owner. Today he received a phone and mailed me that he cannot log in because it asks for old gmail account. At first I tried to find some sort of bypass but guy didn't have otg cable so I decided to change my password to temporary one, give it to him while being on the phone, then give him code that I received(two factor authentication) and he tried to log in but it just kept coming back to login screen. I read that there is such thing like 72 hours lockdown when password was changed. I told the guy to go and buy otg cable and then myself changed gmail password to new one again. And here are my questions:
1. After 72 hours which password is it going to require? The working one, the last changed or the password that was last used on that device?
2. Is this method still relevant with Android 6.0 - https://www.youtube.com/watch?v=DJ8_qbj1DPQ ?
3. Is it possible to just arrange warranty repair and get it unlocked in Samsung repair center?
4. Do you know any other solution that could help me?
You sold the guy a non-functioning phone and it's your fault. Give him his money back.
Hello.
I beg for someone help us in this big mistake caused by inexperience:
I have just already married with my girlfriend (now my wife) and she made all the photos and videos of our wedding and family with her brand new LG G6 H870 (European model) three days ago.
She was using her fingerprint to unlock the phone all the times with no problem but by mistake we entered more than 5 times a wrong password and now the fingerprint unlock is not active and she doesn't remember which password she used with the phone. Therefore we have all of our memories inside it but we cannot recover them.
Please could anyone help us with this life-breaking mistake? We both are very very very sad about this, and even more problems will happen to us as a result of this...whatsapp receiving mote data that also will be lost, not using the phone SIM in another device to avoid losing the data in Whatsapp...
The resume of the situation is:
- She has her fingerprint ok inside the phone but the phone don't ler her use it to unlock and although the fingerprint is ok, instead the phone asks for the password that she forgot.
- We have our Google account ok configured into the phone but the Android Device Manager doesn't let us change the password to a new one remotely because Android Device Manager only permits that when no password existed before.
- I am technically skilled enough to understand advanced operations and steps on the device (recovery, ADB, writing command lines on a terminal...) but I have no experience at all in a situation like this and I am really scared of erasing or loosing this memories...
Please we would be grateful if someone could help us in this situation.
Thank you in advance.
You can marry another time....
:silly:
This makes no sense? If fingerprint worked, why were you entering passwords? Again, if there was no password, why are you entering one? Why not just reboot the phone and use the fingerprint?
There's something odd going on you're not telling us...
HellDiverUK said:
This makes no sense? If fingerprint worked, why were you entering passwords? Again, if there was no password, why are you entering one? Why not just reboot the phone and use the fingerprint?
There's something odd going on you're not telling us...
Click to expand...
Click to collapse
Rebooting the phone also then requires the password to unlock. LG does tell you "if you forget your password, your local data will be lost forever" owtte. So... Don't forget it. They weren't joking.
MDW 100 said:
Rebooting the phone also then requires the password to unlock. LG does tell you "if you forget your password, your local data will be lost forever" owtte. So... Don't forget it. They weren't joking.
Click to expand...
Click to collapse
Thank you MDW 100 for the answer.
My wife is not a computer's engineer and as the password asked by the phone appears with a full keyboard (and not a numerical one as she thinks the password is only with numbers) I guess that four days ago, the day before the wedding (tradition implies not seeing the bride the day before the marriage) she configured her brand new mobile alone and probably she wrote something thinking it was another field different than a password...
I know what implies the kind of mistake I am telling.
The reason why I am writing here is because I know that nobody would help us officially to recover our memories, nor LG nor Google will...(we tried so...) and XDA members are well known for their technical skills, surpassing almost all the fences and barriers...
We have our purchase bill, our configured Google account (user and password) and my wife's fingerprint into the mobile and she never thought that things were so complicated and unflexible...
I thought that maybe somebody from XDA, as the best forum for mobiles in the world I thought it is, would be able to show that in this forum the word "impossible" is not a fact but only an opinion...
Is it really impossible to recover our memories?
Thank you in advance.
Alejoven80 said:
Thank you MDW 100 for the answer.
My wife is not a computer's engineer and as the password asked by the phone appears with a full keyboard (and not a numerical one as she thinks the password is only with numbers) I guess that four days ago, the day before the wedding (tradition implies not seeing the bride the day before the marriage) she configured her brand new mobile alone and probably she wrote something thinking it was another field different than a password...
I know what implies the kind of mistake I am telling.
The reason why I am writing here is because I know that nobody would help us officially to recover our memories, nor LG nor Google will...(we tried so...) and XDA members are well known for their technical skills, surpassing almost all the fences and barriers...
We have our purchase bill, our configured Google account (user and password) and my wife's fingerprint into the mobile and she never thought that things were so complicated and unflexible...
I thought that maybe somebody from XDA, as the best forum for mobiles in the world I thought it is, would be able to show that in this forum the word "impossible" is not a fact but only an opinion...
Is it really impossible to recover our memories?
Thank you in advance.
Click to expand...
Click to collapse
Sorry for not really being helpful, but I have no further suggestions. Then again I'm not an android dev so there's probably still hope ?
I hope you get your data back...
Thank you MDW 100.
Should I put this topic in another section like developers...?
Look for companies in your area doing mobile data recovery. Their service isn't cheap, but your wedding memories are worth it.
I just purchased a used Lenovo Tab E10 from a pawn shop that they had factory reset.
It powers up ok but as I put in my google account info it needs the previous account info that was used before it was reset.
No matter what I do it continues to ask for previous google info to sync from google and won't let me proceed any further.
Is there a way to bypass this and register it as my own or do I need to return it and get my money back?
Thanks GB
It's a security feature in newer Android releases. To do it right you need to log out the existing user before resetting, but either they didn't know that or more likely didn't have the previous owner's credentials. Maybe Lenovo can help if you have proof of purchase, or else a complete reflash might work, but I'm not sure there.
Tab e10 frp
You ever find a solution? I came across the same problem with it after I bought it from a lady, got it cheap cause of that too. Anyways, I found a way if you don't mind spending a few to go through the steps. I don't want to help if it's stolen though...
I have a OnePlus 8 Pro that i need to get in to. The phone is mine on my T-Mobile account, i bought it for my brother on his birthday.
2 days ago he committed suicide. No note No explanation nothing. He was the strongest person we all knew. Never showed any weakness.
Even his wife cant understand it. I need to be able to get into the phone. There has to be something in there that shed some light on WHY???
His wife, daughter and I NEED answers. I have a ton of experience rooting and modding phones but i don't know how to get past a lock screen without wiping the phone.
If anybody can help me out i would be forever grateful. I would even pay if that's necessary. I am in so much pain right now over this.
Please help
Chipman417 said:
I have a OnePlus 8 Pro that i need to get in to. The phone is mine on my T-Mobile account, i bought it for my brother on his birthday.
2 days ago he committed suicide. No note No explanation nothing. He was the strongest person we all knew. Never showed any weakness.
Even his wife cant understand it. I need to be able to get into the phone. There has to be something in there that shed some light on WHY???
His wife, daughter and I NEED answers. I have a ton of experience rooting and modding phones but i don't know how to get past a lock screen without wiping the phone.
If anybody can help me out i would be forever grateful. I would even pay if that's necessary. I am in so much pain right now over this.
Please help
Click to expand...
Click to collapse
Sorry to hear this.
If the phones on Android 11 then theres no twrp so there no way to remove the passcode / pin as far as I'm aware.
Here's a guide explaining how to remove a passcode. However I think with an encrypted phone you won't be able to access files even via twrp.
https://forum-xda--developers-com.c...e-hacking/remove-lockscreen-recovery-t3530008
Data recovery companies may be able to help if it's really needed.
Don't advise them as to what's happened just the phone is yours and your brother was using it, don't tell them how important it is or the price may just go up.
dladz said:
Sorry to hear this.
If the phones on Android 11 then theres no twrp so there no way to remove the passcode / pin as far as I'm aware.
Here's a guide explaining how to remove a passcode. However I think with an encrypted phone you won't be able to access files even via twrp.
https://forum-xda--developers-com.c...e-hacking/remove-lockscreen-recovery-t3530008
Data recovery companies may be able to help if it's really needed.
Don't advise them as to what's happened just the phone is yours and your brother was using it, don't tell them how important it is or the price may just go up.
Click to expand...
Click to collapse
Thank you for this info. I will attempt whatever i can.
I will try this and see if it works. I just received a call from the detective and he said they have a device that could do this for us.
I might go that route since there is nothing illegal that he was doing.
was just hoping to do it today as to get it done sooner.
Thank you for the help
Chipman417 said:
Thank you for this info. I will attempt whatever i can.
I will try this and see if it works. I just received a call from the detective and he said they have a device that could do this for us.
I might go that route since there is nothing illegal that he was doing.
was just hoping to do it today as to get it done sooner.
Thank you for the help
Click to expand...
Click to collapse
As it's Android it'll be possible. But difficult without the right kit..
I'd clarify what the detective wants to see on the device and can you be present for the unlock.
dladz said:
As it's Android it'll be possible. But difficult without the right kit..
I'd clarify what the detective wants to see on the device and can you be present for the unlock.
Click to expand...
Click to collapse
Exactly what i was thinking. I would prefer i am there and they unlock it and hand it straight to me.
I know he wouldn't appreciate anybody not the closest of family getting access and seeing his personal thoughts.
Chipman417 said:
Exactly what i was thinking. I would prefer i am there and they unlock it and hand it straight to me.
I know he wouldn't appreciate anybody not the closest of family getting access and seeing his personal thoughts.
Click to expand...
Click to collapse
Tbh I wouldn't want anyone looking through my phone is like a treasure trove..
I'd bare that in mind, not everything is meant to be seen. Doesn't mean anything, it's just how we are.
OP, sorry for your loss. That's all I have to offer. RIP.
Just my condolences to you and family
I'm sorry to hear also. May God bless you and family.
Thank you everyone that offered condolences
Chipman417 said:
Thank you everyone that offered condolences
Click to expand...
Click to collapse
Any luck with it?
As insensitive as this sounds, I am a homicide detective. If he had a fingerprint lock on the phone, you could use his physical fingerprint from his hand prior to burial to unlock the phone. We have used this method several times with success.
Regardless, my condolences to you and yours.
AlphaKoi said:
As insensitive as this sounds, I am a homicide detective. If he had a fingerprint lock on the phone, you could use his physical fingerprint from his hand prior to burial to unlock the phone. We have used this method several times with success.
Regardless, my condolences to you and yours.
Click to expand...
Click to collapse
Yeah i was hoping to be able to do just this but since the family members are not very etch savvy, they power cycled the phone off and because of that the first unlock into the system has to be with the numeric password.
I rebuilt his laptop for him a couple months ago so i have the password to get into it. I'm hoping that he saved his email credentials in it. I know that after multiple attempts into android it allows you to change password through the email. This is the last thing i can think to do.
I reached out to OnePlus this morning and the woman who was answering my questions said she had no answers for me. she kept saying i could factory reset it through recovery mode. I already know that, i need the info on it. I'm thinking about reaching out to google also. Who knows they might help since the phone is in my name on my account.
dladz said:
Any luck with it?
Click to expand...
Click to collapse
Not yet. I had an appointment to day with the funeral home to get access to his body so we could use his fingerprint but the phone was turned off since his last login.
It now required the numeric password before logging in. I have one shot left that i can think of. If i can gain access to his email i might be able to reset the password that way.
Fingers crossed. It was so hard yesterday going to the funeral home. We all need answers
Chipman417 said:
Not yet. I had an appointment to day with the funeral home to get access to his body so we could use his fingerprint but the phone was turned off since his last login.
It now required the numeric password before logging in. I have one shot left that i can think of. If i can gain access to his email i might be able to reset the password that way.
Fingers crossed. It was so hard yesterday going to the funeral home. We all need answers
Click to expand...
Click to collapse
When your reset his email you'll be able to recieve s text message with a verification number
Google find my device . It can unlock it.
SjDU said:
Google find my device . It can unlock it.
Click to expand...
Click to collapse
I saw that. unfortunately i don't have his email credentials for his Find My Device.
Also the sm card was removed my his wife before she gave it back to me unfortunately.
Although it does connect to my Wifi at home... I'm almost to the point of giving up.
I don't think we will ever know why he did what he did.
Thank you to everyone that jumped on this thread. I love this community.
I kinda don't buy the OP story but here is my take:
- Doesn't need a SIM to get/use Find my device working but does require Google account access which is recoverable easily.
- It's trivially easy to recover a Google account with the phone number of the deceased unless the person specifically removed those options and used for instance an authenticator app (of if you don't have the actual SIM or access to that phone number but that would be strange).
- If you cannot recover the account that way, you can still recover it using a legal path by providing the correct inheritance documents to Google (through a lawyer if required) which should pose no issue (again this should pose no issue and while it would take time, it would work).
- Whatsapp cloud backup (on Google drive) is enabled by default and if you're after that, it's probably gonna be trivially easy to restore said backups on any new phone by using the SIM card of the deceased. Unless the person specifically disabled this to prevent this.
You can most likely recover Whatsapp messages without even unlocking the phone. This whole process is actually not hard and requires no tech help and can be done through the legal processes.
Added to all this, I checked your history and saw that you requested help before unlocking a Pixel phone that magically came into your possession before. So it seems you have a pattern of coming into possession of locked phones that makes me very suspicious of your demand.
I'll report this thread and ask a mod to review it.
Sorry. I also have doubts any time I see a story here asking for help unlocking a phone. Always sounds suspicious, and furthermore where are the mods here? Aren't there rules that state no requests for help unlocking phones??
Here is the OPs other post:
" Junior Member11 postsThanks: 2
I have a 64gb Pixel 4 XL that i want to unlock and use on T-Mobile.
The phone was never actually on a Sprint account. It was never technically paid off by a consumer. Its also never been activated on the sprint network to my understanding. (Which are all required to have sprint send an unlock code)
It was given to me by a Sprint store manager when they had to clean out end of year inventory.
I'm trying to figure out if i can unlock it somehow without having to get sprint to send the unlock code.
I don't really want to go through the hassle of explaining to them how i got a hold of it when they look at it in the system.
Any help would be greatly appreciated"
@San Diego The moderators are here and monitoring the thread since it has been created. And these are the XDA Forum Rules to cross-check.
To ask for assistance is not against the rules, and if you read back in the thread quite a few legal possibilities have been given. They obviously didn't delivered the desired result. However, as soon as the discussion or advices deviate towards the obscure side or to paid unlock services this would be removed immediately.
If you check the thread, from which you quoted, you'll see that moderators were acive in it, too.
Stay safe and stay healthy!
Regards
Oswald Boelcke
Forum Moderator