Touch not working after screen replacement - X Play Q&A, Help & Troubleshooting

Hi,
I cracked my Moto X Play screen and i sent it to to a lab for a screen replacement (even the screen was working).
In the lab they replaced the screen for a new one (they said original from motorola) and the screen worked for a little while but suddenly the touch is not working at all.
my question are:
1) Is there an original moto x play screen to get?
2) If there is, how do I know if the screen they put in my phone is original?
3) What could make the touch not working, and what can make it not working after it did work a while?
I attach a photo of the screen.
Thank you

Does anyone have an answer?
Could it possibly happened because i tried the unlocking pattern too many times so it locked the device?
In fastboot mode it says device locked code 0 - could that lock the touch?

Related

broken screen ?!?

hi guys, I have a problem, my screen keeps doing this thing where it stops working, it looks like the device has crashed, but all the buttons work fine. the touch sensors for the screen works about 30% of the time. I've just figured tho that if I twiddle the screen a little it works again. but does it again soon after.
does this sound like it needs to go back to shop for repairs? does it sound broken?
please give your replies.
I have a similar problem with the screen:
- Sometimes (once or twice a day) the Universal does not accept touch screen input.
- Then I twist the screen back and forth.
- After this touch screen works again.
How can avoid this?
BTW, is there a method to physically fix the screen in landscape?
I only use the Universal with the screen oriented in "Laptop" Mode.

[Q] Display/Digitalizer problem

Hi!
I lost my phone on the ground and it got a big crack across the screen. However, the screen is still on, the picture and colors and everthing is fine, except there is not reaction when I touch. I've tried resetting the phone but it doesn't work. There is not touch anywhere in the screen. So I'm wondering if the digitalizer is broken, or if the problem is elsewhere? Can I fix this? Would it work if I bough a new dispplay and digitalizer to replaced the old one?
Maybe the touch screen is not working? If you turn on the phone, do you get the animations correctly?
I get the animations correctly. Everyhing seems to be just fine, except i cant touch.

Touch screen doesn't work properly after encrypting screen

Hello guys,
I have a Nexus 4 encrypted. I just changed my screen, but something weird happens now.
This is whats happens with my phone:
1. I turn it on
2. I get to the encryption screen. I put my pattern (The screen works normal here)
3. I get to android, but I cannot write my pattern. I have to touch with one finger in any random place in the screen, so with other finger I put the patter in.
Fron now on, the phone works ok as long as I touch the screen with another finger first. It's really anoying, it's like it doesn't detects the first touch but it does the second one...
Any ideas why this may happen?
Thank you all

LG V35 double tap doesn't unlock screen, always on display doesn't work too - Help!

Hey guys, just got LG V35 updated it to android Pie, everything seemed fine, but i can't normally unlock phone. On main screen i can double tap and it locks, however double tapping again, doesn't unlock phone, as if screen froze. Also fingerprint button doesn't work either, i mean i need to press it twice slowly and only then screen turns on and shows lock screen, always on display also doesn't work. After simple restart those features work, but after a minute, same thing happening again. Also noticed, that if someone calls, screen is also unresponsive. Got phone couple days ago. Any solution ?
Tadziunia said:
Hey guys, just got LG V35 updated it to android Pie, everything seemed fine, but i can't normally unlock phone. On main screen i can double tap and it locks, however double tapping again, doesn't unlock phone, as if screen froze. Also fingerprint button doesn't work either, i mean i need to press it twice slowly and only then screen turns on and shows lock screen, always on display also doesn't work. After simple restart those features work, but after a minute, same thing happening again. Also noticed, that if someone calls, screen is also unresponsive. Got phone couple days ago. Any solution ?
Click to expand...
Click to collapse
i had the same issue when i got mine. i think the screen protector i installed was the issue-it only had adhesive around the the edge and started to come off. i returned that one and replaced it with another make and haven't had the "knock on/off" issue since. good luck
tom
tomdi1999 said:
i had the same issue when i got mine. i think the screen protector i installed was the issue-it only had adhesive around the the edge and started to come off. i returned that one and replaced it with another make and haven't had the "knock on/off" issue since. good luck
tom
Click to expand...
Click to collapse
I agree with tomdi1999 and also have used the adhesive around the edge screen protector but they interfered with screen touch sensitivity, it is as if having a couple of fingers touching the screen permanently while trying to double tap or unlock the phone via power button. If you have any glass screen protector, try removing the screen protector and double tap again to see if it fixes the issue. If you are not wanting to remove the screen protector first and want to do some troubleshooting, try run touch screen test via the hidden menu (assuming your v35 is AT&T version) by dialing *#546368#*350# (Be warned that some options in this menu can really mess up your phone so don't go around messing with options in this menu randomly) in the phone dialer. In hidden menu select Device Test -> SAAT -> Service Menu - Manual Test -> Touch Draw Test. If, with screen protector on you are having trouble doing this test, remove the screen protector, clean the screen, and do the test again. If you still have trouble with touch screen it is probably a hardware problem or could be software problem but unlikely though. Also, place a test call to someone and slowly place your hand to cover the ear piece and proximity sensor area to see if screen goes dark. This is to check if your proximity sensor is working properly because if it is not then it could be the reason that double tap to wake is not working, although it doesn't explain why your power button is responding slowly, that points toward the phone processor being busy due to ghost touches such as due to bad screen protector or just a faulty power button (but what are the chances of having a faulty power button and double tap to wake going bad at the same time lol?).
I remember that years back on LG G4 double tap function would stop working if you had the screen replaced or sent in the phone to LG for repairs such as repair for notorious bootloop issues and it turned out that there was a small rubber piece that went around the proximity sensor that people were forgetting to put back when replacing screen or doing other repairs which basically broke the proximity sensor. Proximity sensor is suppose to disable screen wake up due to accidental double taps such as when phone is in pocket but if proximity sensor is malfunctioning it will not let phone wake even when you double tap to wake it.
If you figure out what was wrong and/or fixed your issue, please do post back so it can help others. Thanks.
Edit: If you are looking for a good screen protector try Skinomi or Armor Suit wet screen protectors. They are not glass and are a pain to put on but once you install them and let them dry, they are awesome.
It helped me thanks a million!
wouldn't think ever it was the screen protector, thought one of my apps...
I've removed it and it was back to normal.
thanks again

Pixel 4 display working but no touch

Hello everybody,
I have a accidentally cracked Pixel 4. The Display cracks after it falls from around one meter height. I decided to fix the screen and buy a new one. It seems to be not an original Bit the board of the new and the old screen seems to be exactly the same. I opened the phone and replace the screen without any damage. After the screen was inserted I test it if it woks. Success! Everything works (I not tested the touch Funktion yet) after I build most of the things together I give it another try and I recognized that the touch Funktion does not work. No matter how hard I press or hold the connector down etc. I tried many things also a Hard Reset. I never seen such problem before. And my question is: is this the screen, the phone or a software problem? And how I can fix this issue? I am completely confused because I fixed many phones but something like this is new. Regularly the complete Amoled does not work.
If I go to the left upper corner, there is some movement in the screen and this also stays if I release my finger (video).
Video 1
Video 2

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