Lost 5.1 sound in play movies?? - Shield Android TV Q&A, Help & Troubleshooting

Whats up XDA recently the strangest thing has happened.
My TV shows and Movies on the "Play Movies" app no longer send a dolby digital signal to my AVR. Neither does Netflix.
Even weirder other apps do come through with dolby digital. For example: HDHomeRun - BETA gives me 5.1 sound with no issue.
My setup is kind of convoluted but, I go:
Sheild TV - HDMI out > HDMI in - not the ARC input - Samsung One Connect - Optical Out > Optical In - Sony AVR
(I'm using the Samsung One Connect because my AVR is older and does not Support HDMI 2.0 and HDCP 2.2.)
Also I've enabled HDMI passthrough in the Shield TV settings.
This setup works perfect for Watching 4K, but for some reason I've lost my 5.1 surround sound. Any Idea what happened?

Related

No 5.1 surround play movies ?

So just installed my np, hdmi to tv then optical from tv to receiver. And the tv is not detecting 5.1 with google play movies and nexus player in general.
My tv passesthrough 5.1, and everything else works just fine (xbox, top box, blu ray) .
Am i missing something ? Setting or what not ?
Any help is appreciated
I can get SPMC (and XBMC Kodi) to pass the audio bitstream, only DD and DTS, I don't see any signs of DTS-HD or Dolby TrueHD, the options are just not there in XBMC like they are in the PC version, maybe Android is not ready to bitstream HD audio formats?
But ... is the Netflix app supposed to do DD+ on the NP? I tried playing a few movies from Netflix that I know can do DD+ and the only audio options I see are 2 channels.
So far it's fairly disappointing that it's so hard to get bitstreaming to work correctly over HDMI. Gotta love HDCP.
Can you check if movies from the play store are working with surround sound ?
I tried a couple of movies from the Play Store and my AVR shows "Multi Ch. In" so it looks like it does PCM rather than DD+ bitstreaming. Plex also seems to do the same "Multi Ch. In", but the Netflix app is only 2 channels. I tried the same Netflix movie via a Vizio TV Netflix app and it does DD+ and also via an HTPC, so I know the movie is available in DD+, but I can't get the Netflix app on the GNP to do it.
I'm not a fan of the GNP thus far, it doesn't seem ready. Mine is being sent back most likely. Amazon has a sale on the Fire TV box for $69. If Netflix and XBMC/SPMC work right, that's all I need out of these boxes, everything else is a bonus.
Whatever i tried i couldnt get surround whatsoever. System wide, nothing gave me surround audio. Dont know if this thing needs a special connection method as opposed to a pass through the tv.
Has anyone had luck with surround audio? For any app ?
I think I may know what's going on: the optical connection doesn't have enough bandwidth to pass 5.1 PCM channels, there's enough for 2 channels only. Now if the NP sent say compressed 5.1 DD *and* your TV actually passed through from HDMI to optical (many TVs don't), you could get 5.1 on the optical. But it seems that the NP outputs 5.1 PCM over HDMI.
If your AVR has HDMI you can try connecting the NP directly to the AVR.

Kodi audio passthrough not working anymore after update to FIRE OS 5

I have updated from FIRE OS 3 to FIRE OS 5 Preview.
After the update audio passthrough in Kodi 15.1 (using optical out) isn't working anymore (It was working fine on FIRE OS 3). When I switch on passthrough I get a hissing/cracking sound.
Anyone else experiencing the same issue?
Does it also occur when using HDMI out? (I can't test it because I have no HDMI in on my receiver)
Same problem here with HDMI. Tried Dolby Digital and DTS both get very loud white noise.
Same here with new Fire TV 4k Also Plex didnt use DTS or DD, Plex show DTS as audio format at playing but it play only PCM.
Just thought I 'd give my details, pretty much same issues as above
Tried - Kodi - 15.1 , 15.2r3 , 16.0a
with
Onkyo tx-nr509
Fire TV 2 (4K)
FTV -> TX-NR509 -> TV all via HDMI
I have switched from ATV where i was using using optical and everything was working fine. FireTV only has HDMI tho.
Tried all combinations of settings and all I get when I enable Dolby Digital (AC3) Transcoding is digital static as if Kodi/Android/Linux is failing to tell the amp to switch from PCM. Frustratingly I did have this working once, no idea what I did, tried everything mentioned in this thread.
Fire TV Prime videos are working flawlessly.
For me the current (annoying) workaround is to play the movie, hear the static, press stop, and play it again. it's worked every time for me so far.
HDMI -> mostly decent Denon here
xenoglyph said:
For me the current (annoying) workaround is to play the movie, hear the static, press stop, and play it again. it's worked every time for me so far.
HDMI -> mostly decent Denon here
Click to expand...
Click to collapse
which settings do u use on fire tv 2 and your denon? (got an denon avr 2113)
maybe i missed sth on my denon settings
(installation: fire tv 2 -> input media player (hdmi) denon -> monitor out (hdmi) -> tv)
jackiie said:
which settings do u use on fire tv 2 and your denon? (got an denon avr 2113)
maybe i missed sth on my denon settings
(installation: fire tv 2 -> input media player (hdmi) denon -> monitor out (hdmi) -> tv)
Click to expand...
Click to collapse
same hardware setup for me. in ftv system settings i have it set to dolby digital plus or whatever their pass thru setting is called. and afaik in kodi when it comes to audio the settings don't really matter when you've got pass thru enabled.
Just thought I'd link the following for anyone having the same issues as me with the AFTV. It looks like a fix for DolbyDigital+ was released to fix issues within NETFLIX and PLEX on the AFTV device itself. Amazon are saying a fix will be rolled out on the 30th November for the older Dolby Digital and some are suggesting this should deal with the issues with KODI pass-through - fingers crossed.
http : // www . aftvnews . com / software-update-with-surround-sound-fix-begins-rolling-out-for-2nd-gen-fire-tv /
xenoglyph said:
same hardware setup for me. in ftv system settings i have it set to dolby digital plus or whatever their pass thru setting is called. and afaik in kodi when it comes to audio the settings don't really matter when you've got pass thru enabled.
Click to expand...
Click to collapse
weird. maybe i missed sth. use the same settings but still some stupid noise. do u stream your movies? do u use mkv as well? can u send me some screenshots? when i disable pass through in kodi it just show multi in at my denon...
KODI no audio
I have KODI working until FTV2 firmware 5.0.4. KODI no audio 15.2/16 with red mute button on the top right corner
no way to turned on. Tried wukong remote, adjust amplification, change setting in FTV and kodi. Audio is gone forever.
KODI with 5.0.4 works on my FTV2. But I get only DD passthrough. DTS only white noise with my DENON AVR-X1200W. On PCM Output, channels are switched and need to be remapped. I dindn´t found any way in google to remap hdmi channels on android maybe somebody here is able to do some hacking on the ALSA Interface since we have root.
It also doesn´t look like, that the KODI developers have much interest to fix anything in kodi on FTV2 plattform Most development goes in direction of Nvidia Shield.
For thouse who are using Instant Video it´s absolutely dissapointing since most movies i watch via Kodi are with DTS sound. I have to watch them in Stereo PCM. That sucks! Nvidia Shiled is absolutely useless for me.
@woodybarry
try to do a factory reset and do a clean kodi install, without restoring anything.
bigwillie1 said:
I have updated from FIRE OS 3 to FIRE OS 5 Preview.
After the update audio passthrough in Kodi 15.1 (using optical out) isn't working anymore (It was working fine on FIRE OS 3). When I switch on passthrough I get a hissing/cracking sound.
Anyone else experiencing the same issue?
Does it also occur when using HDMI out? (I can't test it because I have no HDMI in on my receiver)
Click to expand...
Click to collapse
Had the same issue here.
With Fire OS 3 is use the automatic option, enable passthrough in Kodi (at the moment 16.1) and my Teufel Concept E-Digital did recognize DTS or AC3. With the update to Fire OS 5 I lost this feature
I try all options in FireTV OS 5 settings, with enabled or disabled passthrough option.
I've read something about to try:
-SPMC (because of a better Android support)
-kodi 17 beta (because of some passthrough fixxes)
I search for a method to enable the old Fire OS 3 settings for audio in Fire OS 5! Any ideas? Is it just a another lib/module to replace? @aftvnews
Elias, did you have any ideas?
If I dont find a solution I will sell my AFTV1 box...
Greetings by Idijt
Factory reset of AFTV worked for me. Make sure to back up Kodi config before and liars before wiping.

Cannot play Netflix with 4K @ 60hz for HDMI

I just switched to using a new TV over the weekend that's (finally!) 4k.
If it matters, the TV is the bleeding new Vizio P65-C1 also a good write up on the TV can be found here.
When I plug the Shield TV directly into the TV via HDMI and go to the Shield's settings then HDMI, it detects and shows (Recommended) next to 4K 60hz, which is what I set it to.
I can play YouTube 4K videos, I can watch anything I want without issue on Plex or Kodi, I can play all of my usual Shield exclusive games like Doom 3 or Portal without issue but for whatever reason, Netflix will just not play anything. Not just 4K/UHD content, just any content. I can move around through the Netflix menus and browse for what I want to watch without issue but when I try to actually play something it has no audio and freezes and might jump forward in broken increments or will be 100% frozen on the screen. I can stop it without issue and the app is otherwise responsive and not frozen.
I can Cast Netflix content to my Shield TV and it works without issue also. Correction, I cannot cast Netflix to the Shield TV. Same issues as trying to play locally. I was accidentally casting to my TV directly, which does work without issue. Both my TV and y Shield TV are hard wired to my router directly via ethernet.
It's only when I try using the Netflix app that is built-in.
The thing I noticed when I Cast vs the native app is it shows a loading progress screen and can take a few seconds depending on the contents quality to hit 100% then start playing. It seems like the native Netflix app is not trying to cache the content and seems like it's trying to direct stream it, which it cannot keep up with for some reason.
The same happens with cartoons, older shows that at best are available in 1080P like X-files or of course UHD/4K content. There is no different in the behavior between the different source videos in the native app.
I have already created a support request directly with Nvidia but wanted to see if others have encountered this as well and have any suggestions on what I can try to fix it?
Correction, I cannot cast Netflix to the Shield TV. Same issues as trying to play locally. I was accidentally casting to my TV directly, which does work without issue. Both my TV and y Shield TV are hard wired to my router directly via ethernet.
Hey man... Finally got some sun in Atlanta?? What a nice day....
Anyways...see the link below I answered for somebody else, see it applies to you. They key is HDCP2.2 compatible equipment all along your video signal, Shield (which is), receiver, TV input. If any isn't, it won't work.
http://forum.xda-developers.com/shield-tv/help/netflix-4k-issue-t3291720
MrBungle67 said:
Hey man... Finally got some sun in Atlanta?? What a nice day....
Anyways...see the link below I answered for somebody else, see it applies to you. They key is HDCP2.2 compatible equipment all along your video signal, Shield (which is), receiver, TV input. If any isn't, it won't work.
http://forum.xda-developers.com/shield-tv/help/netflix-4k-issue-t3291720
Click to expand...
Click to collapse
It was a beautiful pollen coated day today
I checked and sure enough the TV does support HDCP2.2. Though it also notes that while it's HDMI 2.0, it's not enabled yet and will be coming soon in a firmware upgrade. Makes me wonder if that'll fix this once it's available.
I'm still going back and forth with Nvidia as well but so far nothing other than answering some questions and sending them some logs.
From your TV user manual:
When connecting a HDMI 2.0 device, HDMI Color Subsampling needs to be enabled to support 4K resolution at 60hz.
reTARDIS said:
Though it also notes that while it's HDMI 2.0, it's not enabled yet and will be coming soon in a firmware upgrade.
Click to expand...
Click to collapse
Statement not correct... It support HDMI 2.0 out of the box. It's the HDMI 2.0a support that will be coming via a firmware upgrade.
the.teejster said:
From your TV user manual:
When connecting a HDMI 2.0 device, HDMI Color Subsampling needs to be enabled to support 4K resolution at 60hz.
Statement not correct... It support HDMI 2.0 out of the box. It's the HDMI 2.0a support that will be coming via a firmware upgrade.
Click to expand...
Click to collapse
Ah, good catch. I'm not as up to date on the HDMI specs/standards these days.
I'm guessing then that HDCP2.2 should work out of the box though but will contact Vizio support to confirm.
Just curious...have you tried different HDMI inputs?
"The new P-Series models will include: four HDMI 2.0a/HDCP 2,2 inputs, plus one additional HDMI that handles 4k/60p at 4:2:0, although it is listed as HDMI 1.4, Vizio told us. The HDMI 2.0a inputs will allow the Vizio displays to connect to new Ultra HD Blu-ray players to stream 4K with HDR10 metadata, something earlier Vizio 4K UHDTVs have lacked"
Are you connected to that "one" input?
MrBungle67 said:
Just curious...have you tried different HDMI inputs?
"The new P-Series models will include: four HDMI 2.0a/HDCP 2,2 inputs, plus one additional HDMI that handles 4k/60p at 4:2:0, although it is listed as HDMI 1.4, Vizio told us. The HDMI 2.0a inputs will allow the Vizio displays to connect to new Ultra HD Blu-ray players to stream 4K with HDR10 metadata, something earlier Vizio 4K UHDTVs have lacked"
Are you connected to that "one" input?
Click to expand...
Click to collapse
According to Vizio's support "The tv supports HDCP 2.2 on all HDMI ports" so I'm not sure. The manual does not detail specific ports at all for HDCP.
@reTARDIS I just bought the same TV and am seeing the same issue. I noticed that if I change the Audio setting for the show I'm watching from "English 5.1" to "English" the show streams correctly. I'm not sure why this is happening either.
oracleicom said:
@reTARDIS I just bought the same TV and am seeing the same issue. I noticed that if I change the Audio setting for the show I'm watching from "English 5.1" to "English" the show streams correctly. I'm not sure why this is happening either.
Click to expand...
Click to collapse
Interesting find. I'll test that on mine this evening.
@oracleicom I just tried this and confirmed it works for me as well. I send an update to Nvidia with this info to see what they have to say. Thanks for the workaround. It's not perfect but will do for the short term.
I would make sure you have a HDMI 2.0 cable (18Gb/sec), that's the only one that supports 4K @ 60fps with 4:4:4 chroma (color).
Use a port on the tv that supports HDMI 2.0.
I am having the same issue with Nvidia Shield and and the same TV. I was so excited when I got it today. I can also make it go with changing it english from 5.1. I had the Shield hooked up to a previous Vizio 4k TV and there was no issue. I am talking to Vizio support now and they want to blame the Shield even though it works fine with their previous 4K TV.
I also tested with my Nexus Player and it has the same issue.
@reTARDIS Did you ever get a reply from anyone at Vizio or Nvidia? On mine, everything but Netflix works fine, so maybe it is something that Netflix can fix in their Android TV app.
Correction, both Google Play Movies & TV and Netflix have the issue. Nvidia is saying it is Vizio's issue and Vizio is saying it is Nvidia's issue. I pointed out the Nexus Player has the same issue with the new Vizio and they have not replied.
reverik said:
@reTARDIS Did you ever get a reply from anyone at Vizio or Nvidia? On mine, everything but Netflix works fine, so maybe it is something that Netflix can fix in their Android TV app.
Click to expand...
Click to collapse
They've really not given any indication that they have a clear understanding on what is happening and every time I ask for an update, if they reply at all, it's just to say that they're still researching the issue.
They recently suggested that I test the following.
SHIELD TV HDMI out -> Vizio P65-C1 -> Vizio P65-C1 HDMI ARC to Pioneer SC-1522K
Initially, I didn't think this would work as I had thought TV's did not output anything via HDMI and could only input but after doing some further reading today into HDMI and ARC, I think it might work to output just audio from my TV via HDMI to the receiver using one of the HDMI ports that supports ARC but I have not yet tried this.
As a backup solution, I just ordered this USB to Optical audio adapter last night that others have said works with the Shield TV to output audio via USB to TOSLINK. The device includes a TOSLINK to SPDIF adapter. I plan on just using this to output SPDIF directly to my receiver to bypass the Vizio TV to see if this resolves the issue or not. I will update later once I've tested it out.
I'll report back my findings with both test.
Update: The same issue exist with the USB to SPDIF/Optical adapter straight into the SPDIF/Optical input on my receiver (bypassing the TV for audio).
I'm at a loss for what to try next and the issue has not gone away.
Update: I figured out how to make ARC via HDMI work from my TV to my receiver over the weekend and am now only using audio out for all devices connect to my TV via HDMI then out via the ARC HDMI port on my TV (HDMI 1) and into the ARC input on my Pioneer receiver. While audio works without issue for any connected device and the Shield TV in general, the same issue exist as before with 5.1 audio playback from Netflix on the Shield TV.
I also did a factory reset on my Shield TV this past weekend but sadly it didn't change/fix the issue which still persist.
I just cast to my TV now for Netflix and avoid using the Netflix app on the Shield TV.

No 5.1 sound on Netflix, Amazon

Hi,
Please, someone could tell me why I have no 5.1 surround on my 2015 NVS when I watch Netflix or Amazon?
I can get 5.1 sound when I watch a 5.1 movie with Archos player.
If I watch Netflix or Amazon directly on my tv the sound is 5.1.
Thanks
Depends of you receiver, connections etc. Needs to be Dolby Digital Plus compatible for Netflix I believe, through HDMI. If a USB -> Optical dongle is used for example, you'll have 5.1 in Kodi and other apps for Dolby Digital and DTS, but won't get 5.1 in Netflix.
How is everything plugged?
MrBungle67 said:
Depends of you receiver, connections etc. Needs to be Dolby Digital Plus compatible for Netflix I believe, through HDMI. If a USB -> Optical dongle is used for example, you'll have 5.1 in Kodi and other apps for Dolby Digital and DTS, but won't get 5.1 in Netflix.
How is everything plugged?
Click to expand...
Click to collapse
Thank you for your answer.
So the connections as follows: NVS is connected through HDMI to 4K LG TV. TV is optical connected to Sony receiver. As I told before, If I watch Netflix, Amazon on TV apps , the sound is ok. 5.1 . Also, if I watch a 5.1 movie with Archos player ( only) on my NVS , the sound is also ok.
technoguy09 said:
Thank you for your answer.
So the connections as follows: NVS is connected through HDMI to 4K LG TV. TV is optical connected to Sony receiver. As I told before, If I watch Netflix, Amazon on TV apps , the sound is ok. 5.1 . Also, if I watch a 5.1 movie with Archos player ( only) on my NVS , the sound is also ok.
Click to expand...
Click to collapse
That won't work, optical's bandwidth is ok for DD, but isn't sufficient for DD+ (which is the only format used by Netflix's app on the NVS).
Small extract from wikipedia:
"Physical transport for consumer devices:
IEC 61937-3: defines how to transmit Dolby Digital (AC-3) and Dolby Digital Plus (E-AC-3) bitstreams via an IEC 60958/61937 (S/PDIF) interface. However, the S/PDIF interface has insufficient bandwidth to transport Dolby Digital Plus (E-AC-3) bitstreams at the 3.0Mbit/s datarate specified by HD DVD; lower datarates are possible.
Dolby Digital Plus may be transmitted across HDMI 1.3 or newer, according to IEC 61937-3"
My understanding is that you have a 4k TV, you have the NVS (obviously 4k), but your receiver is HDMI 1.3 (1080p).
3 Options for you:
- Watch in 1080p with the shield connected to the receiver, enjoying 5.1
- Watch 4k with Shield directly to TV, but without 5.1
- Upgrade to a HDMI 2.0 compliant receiver to enjoy it all!
A lot of people went through this after upgrading to 4K, including myself!!

Android TV box advice

Hi,
I'm looking for a box that could transcode Dolby Digital Plus to dolby Digital on the flight.
My problem is that my sound system must be connected throught SPDIF and doesn't support DD+. Therefore Netflix and Prime are delivering stereo sound tracks only.
I was told that some boxes can do the transcodong. I wanted to buy the Chromecast with Google TV but unfortunately it doesn't transcode the audio.
I was close to order a Fire TV Max stick until I discoved they don't support Google Cast (TBH Google doesn't allow anyone to implement their own Google Cast device.)
I'm open to open source solution (Lineage) as long as I can run the streaming apps (Netflix, Prime) and the Google Cast service (which I think is complicated on non certified devices)
For now I plan to buy the Xiaomi TV s which includes SPDIF output.
My concern about the Xiaomi is the performance limitations and the fact that updates won't happen for long because it's a quite old device already.
I was interested with the Shield TV but the lack of USB port is a no go for me.
Anyway my goal is to get a box that solves the audio compatibility problem (SPDIF not required, HDMI extractor is acceptable) and can last for years with updates.
Not sure if this is the answer you're looking for but have a look and see. Once I went to the Nvidia Shield Pro I never looked back.
AVR / Surround Audio Setup
AVR / Surround Audio Setup
www.nvidia.com
Here's a list: https://www.avsforum.com/threads/streamers-that-will-transcode-dd-e-ac-3-to-dd-ac-3.3203865/
I just tested an onn. box myself, and, at least in my case, since I'm using an HDMI to optical extractor, I had to manually configure the onn.'s audio settings to get it to work. I had to make sure to manually switch on Dolby Digital Plus -- even though my receiver only supports Dolby Digital. After that, I was able to check it by going into Netflix and looking next to the "HD" indication on each movie or show. If I hadn't switched on Dolby Digital Plus in the onn.'s audio settings, Netflix wouldn't detect support for it, and, correspondingly, wouldn't show the "5.1" indicator next to content, continuing to pass PCM audio.

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