Database Users

sprint pulling a little scam on me, beware

i just got off with phone with some csr that i could barely understand and i found out why my bill went up slightly a few months back.
we all know that all smart phones are blessed with the premium data now, but this should not be for those of us already in a contract before this little bonus charge came to life.
well, they decided to upgrade one of my lines that wasn't already using premium data with our telling me.
when i was able to extact this new found fee from our "converstation", the csr arugued that all smart phones are required to have this new fee. when i argured to her that i was in a contract and this was not right, she said that our second line wouldnt be able to use premium data, when i asked what that meant she said the second line wouldnt be able to use 4g, and i said well thats good becasue:
A. i have never have even met one person that has used this and there is no talk of it being in my area anytime soon and
B. my second line is tied to a phone that couldnt use 4g anyways.
1 so not only did sprint magicaly start billing me for this
but they also
2 argued that this is the way it is, and i have no say in the matter
3 and when i argued that i have a contract that they are breaching
4 they argued that i would miss out on something (aka switch their tactics from brute force to attempt to sell something i dont want and cant use)
5 that i couldnt use anyways.
i am very disappointed in sprint for such behavior. i absolutely hate talking to sprint about anything, is there a way to request speaking to an American when calling the csr's?
This is the way class action law suites are born and we all loose when this happens.
in the end the csr said she removed the "features" and they wont show up on my bill again. i wont be holding my breath.
people make mistakes but this seems intentional and instead of owning up to it they insulted my intelligence and argued with me and then try to sell it to me, but eventually realized that i wasn't going to budge.
sprint, im going spread this word of this one buddy...

If you're bill went up a few months back why didn't you go online and check what was added? The fee can not be added unless you switch phones so I doubt that was the root cause of your bill going up, you probably had a third-party bill you for short codes or something of that nature. Does your line say "premium data $10" on your bill? If it doesn't then that's not the reason your bill went up. Even if you are in contract, if you switch to another smart phone you are consenting to the new charge, so that argument is out the window.

If your other phone is a 3G phone you are SOL. Sprint charges the same amount for 3G phones as they do for 4G phones.

The $10 data premium has been extended too all Smartphones, regardless of 4g capabilities. The only way you will get charged for this is if you change phones for repair, switch phones to another, or get a replacement and change phones during the process. It's downright shady that they tried to charge this and change your contract without your consent, and I would have been upset also. But if you made changes to your account before hand and then the changes went into effect, then you must have done one of the things listed above.

heathmcabee said:
The $10 data premium has been extended too all Smartphones, regardless of 4g capabilities. The only way you will get charged for this is if you change phones for repair, switch phones to another, or get a replacement and change phones during the process. It's downright shady that they tried to charge this and change your contract without your consent, and I would have been upset also. But if you made changes to your account before hand and then the changes went into effect, then you must have done one of the things listed above.
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Taking phones for repairs and replacements will not charge you the $10

is my little story too crazy to be believable for you?
how could you possibly make such assumptions about my credibility?
are you the csr i just talked too?
i would post screen shots of my bill showing you what i say to be true, but i dont feel like putting that much work into it.
i would be surprised if i am the only one who gets these charges
why didnt i see this charge when they first stared this crap?
well i forgot to pay my bill and i was 2 months behind and i did the math and it didn't add up. so i did see the charges, only it was when i actual looked at my bill, what does this have to do with anything? is someone trying to pointlessly poke holes into my story? lol

potna said:
is my little story too crazy to be believable for you?
how could you possibly make such assumptions about my credibility?
are you the csr i just talked too?
i would post screen shots of my bill showing you what i say to be true, but i dont feel like putting that much work into it.
i would be surprised if i am the only one who gets these charges
why didnt i see this charge when they first stared this crap?
well i forgot to pay my bill and i was 2 months behind and i did the math and it didn't add up. so i did see the charges, only it was when i actual looked at my bill, what does this have to do with anything? is someone trying to pointlessly poke holes into my story? lol
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Were you ever suspended for non-payment?

I don't doubt this story.
I know that when I started with Sprint a while back I had a spending limit. Fine, no biggie, my monthly bill was way under the limit anyways.
Well, last year they suddenly started charging me $5.00 a month for the "Spending Limit Program Fee." I questioned them adding this charge after I was in a contract, and I was told that Sprint had some kind of right to do this because of some clause in the contract. They said they would stop charing me for it if I enrolled in automatic payments so I did.
Also, two years ago I moved from Missouri to Florida. I checked my bill one day and I saw I was being charged Missouri surcharges. I called and they said they would update the information and I thought that was that. Well a few months went by and I noticed my bill was a bit higher. So I finally checked it out and sure enough they were now charging me Missouri AND Florida surcharges! For 5 months! (Fortunately they credited back that amount).
I guess my point is these mistakes happen, and all companies tend to err on the side of overcharging. Which makes me sad.

DirtyShroomz said:
If you're bill went up a few months back why didn't you go online and check what was added? The fee can not be added unless you switch phones so I doubt that was the root cause of your bill going up, you probably had a third-party bill you for short codes or something of that nature. Does your line say "premium data $10" on your bill? If it doesn't then that's not the reason your bill went up. Even if you are in contract, if you switch to another smart phone you are consenting to the new charge, so that argument is out the window.
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The OP said Sprint upgraded the line without telling him/her.
Sent from my PC36100 using XDA App

matt2053 said:
I don't doubt this story.
I know that when I started with Sprint a while back I had a spending limit. Fine, no biggie, my monthly bill was way under the limit anyways.
Well, last year they suddenly started charging me $5.00 a month for the "Spending Limit Program Fee." I questioned them adding this charge after I was in a contract, and I was told that Sprint had some kind of right to do this because of some clause in the contract. They said they would stop charing me for it if I enrolled in automatic payments so I did.
Also, two years ago I moved from Missouri to Florida. I checked my bill one day and I saw I was being charged Missouri surcharges. I called and they said they would update the information and I thought that was that. Well a few months went by and I noticed my bill was a bit higher. So I finally checked it out and sure enough they were now charging me Missouri AND Florida surcharges! For 5 months! (Fortunately they credited back that amount).
I guess my point is these mistakes happen, and all companies tend to err on the side of overcharging. Which makes me sad.
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Yes, the ASL fee of $4.99 was added last year in January, you had 3 months to cancel if you didn't agree to it.

nope, but i can be an iditiot about things at times, especialy when it comes to watching the calendar, so while i have been late with my bill, and often at that, my service has not been interupted for any reason.

potna said:
nope, but i can be an iditiot about things at times, especialy when it comes to watching the calendar, so while i have been late with my bill, and often at that, my service has not been interupted for any reason.
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Hmm... in this case then it's simply an error. Though, if you ever did switch phones it would be added. If your line was upgraded without your permission, did you receive a new phone?

DirtyShroomz said:
Yes, the ASL fee of $4.99 was added last year in January, you had 3 months to cancel if you didn't agree to it.
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So I was told. I'm not bashing Sprint here, just saying its feasible for a charge to show up unexpectedly without notification, and its possible to be charged incorrectly.
Sent from my PC36100 using XDA App

matt2053 said:
So I was told. I'm not bashing Sprint here, just saying its feasible for a charge to show up unexpectedly without notification, and its possible to be charged incorrectly.
Sent from my PC36100 using XDA App
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That's for sure, I see it all the time

DirtyShroomz said:
Taking phones for repairs and replacements will not charge you the $10
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I have a replacement transform arriving tomorrow, hope you are right

uniquenameevo said:
I have a replacement transform arriving tomorrow, hope you are right
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100%
10chars

Xoom coming to Sprint tomorrow.

Xoom coming to sprint tomorrow still $599. I don't know if I am just easy out of the loop on this or what and a google search told me nothing. But I went into my sprint store today and they told me that the xoom is launching tomorrow. They even offered to let mar have one today but I'm not interested. Just thought I would let you guys know if you didn't already. Like I said couldn't find out on google.
Sent from my PC36100 using XDA Premium App

bsbokc said:
Xoom coming to sprint tomorrow still $599. I don't know if I am just easy out of the loop on this or what and a google search told me nothing. But I went into my sprint store today and they told me that the xoom is launching tomorrow. They even offered to let mar have one today but I'm not interested. Just thought I would let you guys know if you didn't already. Like I said couldn't find out on google.
Sent from my PC36100 using XDA Premium App
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Xoom wifi is being sold in stores.
Sent from my PC36100 using XDA Premium App

It was available on the store officially 5/8, I ordered mine last night, can't wait!!! Love that I can charge it to my account and pay it off on my own time.

trhonda2000 said:
It was available on the store officially 5/8, I ordered mine last night, can't wait!!! Love that I can charge it to my account and pay it off on my own time.
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Me too! 10 chars

trhonda2000 said:
It was available on the store officially 5/8, I ordered mine last night, can't wait!!! Love that I can charge it to my account and pay it off on my own time.
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How do you do that. I would jump on this if I could do that.
Sent from my PC36100 using XDA Premium App

Wouldn't you have to pay it off on the next bill? I don't like charging stuff to my account because I'd rather pay for it in full. I didn't know you can essentially finance equipment.

gqstatus0685 said:
Wouldn't you have to pay it off on the next bill?
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That is the way it has always worked with my account...

Just make sure you dont get caught up dude @ the guy who said he would pay it off at his own pace.
Sent from my PC36100 using XDA App

the xoom was released on sunday. i ordered one and have it now. none of the stores had it in stock.. perhaps tomorrow they will. i sold my 3G version....
and yes you can charge equipment to your account.

I'm a girl btw, and I was told by the Sprint collections department that you do not have to pay it off in full the next billing cycle, that there is no time limit as long as they see you are paying on it, so we will see.
EDIT TO ADD: I was told that I had no limit on my account, not sure if that has anything to do with it. I know Sprint implements "spending limits" to some customers and some have no limit, so not sure if this has anything to do with it.

Too bad they don't have a 3/4G version available. Would love to add it to my unlimited plan.

trhonda2000 said:
I'm a girl btw, and I was told by the Sprint collections department that you do not have to pay it off in full the next billing cycle, that there is no time limit as long as they see you are paying on it, so we will see.
EDIT TO ADD: I was told that I had no limit on my account, not sure if that has anything to do with it. I know Sprint implements "spending limits" to some customers and some have no limit, so not sure if this has anything to do with it.
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That's the most insane thing I've heard in a while. I've never heard of anyone doing this. So you're going to float your bill and pay fees and other penalties until you can afford to pay it off? If you have even a slightly good credit rating you could get a $600 credit card with 0% for a year probably...

i added a couple of mobile phones several years ago to my account--not at the same time but one was one year and then a year later or so..
anyway, i paid the mobile handset off across 2 billing cycles at least (phone was like 600 ish then) and had no fees or extra costs.
the main thing was paying your wireless bill on time.
home girl's case may be solid and unique to her case so i am inclined to believe her based on my past experience.
you must not have any limits or ASL on your account and be in good standing with no past due balance. im sure you may know this...

From what I was told purchasing "equipment" doesn't incur fees, only your service bill does. I will still pay my service bill on time but the equipment I charged will be paid off in payments. After searching online I too am seeing conflicting information regarding this, so now I'm slightly leary. Worst case scenario I will be sending it back if what I was told was false.

Yeah I've been with Sprint for like 7 years since I was in high school. I don't have a spending limit on my account and pay my bill in full every month and never had one late payment. I don't like to bill to my account but to each is own.
I prefer to just pay it in full just be to be on safe side of things. Good luck with your purchase though but just make sure you call to verify the payment plan options because it's harder to get things fixed when they are screwed up.
I'm only saying to call because every time I call Sprint I get conflicting information and nobody seems to know what they are doing. Also if you want to check your Sprint Credit Worthiness log into your Sprint account then delete the address bar and replace it with this:
javascript:function getYesNo(s){if(s=='Y') {return 'Yes';}else{return 'No';}};alert("Your Hidden Stats:\n\nSprint Financial Value: "+loyaltyAccVal+" of 10 (higher is better)\nCredit Class: "+creditClass+"\nAccount Spending Limit: "+getYesNo(aslFlag)+"\nHotlined Account: "+getYesNo(hotlineFlag));
and hit enter. A box will pop up and that will show you. I believe it would be correlated to the results if they will allow you to bill to your account.
Mines shows:
Sprint Financial Value: 7 out of 10
Credit Class: G1
Account Spending Limit: No
Hotlined: No

Well I've gotten conflicting info when calling. When I speak to sales they have no idea and put me on hold to find out and then tell me it has to be paid in full after speaking with the "collections department", when I spoke to someone in billing I was told that it doesn't have to be paid in full and many customers have "made payments" on purchases billed to their account. I would love to pay for it in full but I can't shell out $600 at once so that's why this option appealed to me, if it turns out that's not the case as I stated before I will give them hell and worst case scenario return the equipment.

Yeah just looking out for you. I always call multiple times and ask for a manager because there are a bunch of nifnards working for Sprint.

gqstatus0685 said:
Yeah just looking out for you. I always call multiple times and ask for a manager because there are a bunch of nifnards working for Sprint.
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LOL isn't that the truth! Its going to really piss me off if that's not how it works for my account as I was really looking forward to getting the Xoom and accessories I ordered. I hate calling there because I can never get a straight answer about anything, and the order is already out for delivery so too late to cancel if that's true, I will truly give them hell if I was given false information.

there is no pay plan. they give you about 2 bill cycles which is plenty. if you need more time, make sure you are showing good faith--by paying your wireless bill and also paid a good portion of yourequipment--this gives you good favor with the account rep and they may be more inclined to help.
we all want to pay our balances off at once--however sprint extends this as a courtesy to their good customers. if you know you can afford the device you can maximize your purchasing power in a short time period.

I did call accounting services again to confirm my initial answer towards this. I was told there is no official "payment plan" per say, however they do not "require" you to pay the equipment off the following billing cycle. He did mention as long as you are paying your cell bill and making payments towards the balance there should be no problems, however he recommended that its paid off in a "timely manner". So yep, basically what the poster above me said. We shall see...

Verizon Nexus 6 was "supposed" to be released today.

Spoke to a Verizon rep randomly today because I was about 10 seconds away from getting out of my EDGE plan and have a competitor buy me out of a contract. I am patient but for the love of god give me something Verizon. This is ridiculous.
Anyway, long story short I happen to get myself a fanatic today. He had a lot more information than any other rep I have spoken to and I have had my fair share of run ins with these clowns. I figured I would give some love back to my community.
I took it for what it was........ Hopefully its true. Sorry for the poor quality, it does the trick though.
:highfive:

Chat reps know nothing. No matter how convincing they may appear to be.
Sent from my Nexus 6 using XDA Free mobile app

I can assure you the N6 was not supposed to launch today for VZW.

thepiombino said:
I can assure you the N6 was not supposed to launch today for VZW.
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And how exactly is this? Lol. We both know the same thing. My title states supposed in some lovely quotation marks so I am not entirely sure where I came off as serious in here lol. All I am saying is that I got a lot more information then I ever have before..... So I shared it.

I have no I idea WTF you're trying to say here.

thepiombino said:
I have no I idea WTF you're trying to say here.
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Not sure how you can assure me that it was not supposed to come out today when we both have no information on it lol. That's all I was trying to say............. It clearly did not come out today, maybe we are getting closer... Maybe not. Take the images for what they are my friend. That's all.

kidruk said:
Not sure how you can assure me that it was not supposed to come out today when we both have no information on it lol. That's all I was trying to say............. It clearly did not come out today, maybe we are getting closer... Maybe not. Take the images for what they are my friend. That's all.
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Oh, I see. I can assure you because I work for the company.

thepiombino said:
Oh, I see. I can assure you because I work for the company.
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Oh ok. I am about to give up on the nexus 6 with Verizon man.

If I remember correctly edge is not a contract so you don't have a termination fee, just a payment fee. And from what I heard from T-Mobile, they will only buy out your contract/pay termination fee. They will not pay your edge installment balance off. Just fyi if you did want to eventually leave Verizon while you have Edge installments.

kidruk said:
Oh ok. I am about to give up on the nexus 6 with Verizon man.
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I hear you. I got tired of waiting and purchased from Moto directly, took advantage of their no-interest payments. Sold my G3 to offset some of the costs.

Deekayy said:
If I remember correctly edge is not a contract so you don't have a termination fee, just a payment fee. And from what I heard from T-Mobile, they will only buy out your contract/pay termination fee. They will not pay your edge installment balance off. Just fyi if you did want to eventually leave Verizon while you have Edge installments.
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That's right. What I was going to do was pay 75% of my phone off and get started in a contract so another company can buy me out that way.

kidruk said:
That's right. What I was going to do was pay 75% of my phone off and get started in a contract so another company can buy me out that way.
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That's early edge, meaning that you're recycling into another edge installment. you have to completely pay off your phone if you wanted to leave the service. it looks like what you're trying to do has a slim chance of seeing a glimmer of light lol. all in all, if you do it this way, pay the full amount of the phone you have and sell it at ebay/swappa/cl price. not sure what phone you have but i'm sure you'll be losing a few hundred bucks. sorry buddy, that's the trick of edge, they got you.

kidruk said:
Spoke to a Verizon rep randomly today because I was about 10 seconds away from getting out of my EDGE plan and have a competitor buy me out of a contract. I am patient but for the love of god give me something Verizon. This is ridiculous.
Anyway, long story short I happen to get myself a fanatic today. He had a lot more information than any other rep I have spoken to and I have had my fair share of run ins with these clowns. I figured I would give some love back to my community.
I took it for what it was........ Hopefully its true. Sorry for the poor quality, it does the trick though.
:highfive:
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Lol at that third picture, I'm not entirely convinced you know what "off the record" means.

You can switch over to a 2 year contract. I just went through this with Verizon.

EvanVanVan said:
Lol at that third picture, I'm not entirely convinced you know what "off the record" means.
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Lmaoooo... I tried to make it sound as off the record as it can possibly be. I'm sure all those conversations are monitored.

mysterysauce said:
You can switch over to a 2 year contract. I just went through this with Verizon.
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That's good to know that you can switch over. That also means you just forked over hundreds of dollars (to pay off 75% for a device) to verizon AND bought a new phone under a 2 year agreement plus activation fee. But if you started edge when it first came out, then there's no problem about that since you've been already paying that for that period of time.
Or, are you planning to switch to a different carrier for them to pay ETF?

Deekayy said:
That's good to know that you can switch over. That also means you just forked over hundreds of dollars (to pay off 75% for a device) to verizon AND bought a new phone under a 2 year agreement plus activation fee. But if you started edge when it first came out, then there's no problem about that since you've been already paying that for that period of time.
Or, are you planning to switch to a different carrier for them to pay ETF?
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I'm doing the 2yr contract. Getting the moto x since its free right now with the headphones. With all the fees I'm paying about 90 dollars. Than I'm going to sell them on ebay. To help with the cost of the nexus 6.

Thought I'd mention that on the official Verizon forums I found a post from mid December where a person claimed to have been told January 2nd by a support rep. That gives me hope that it truly will be released eventually.
Sent from my HTC6525LVW using Tapatalk

VZ extended their exchange period for the holidays until 1/15. I GUARENTEE they won't release it during that time period. Look for it no earlier than 1/16.

I switched the family over to Verizon yesterday and ended up using a iphone 5S IMEI to get my number to activate before popping it in my CW Nexus 6. The rep that was doing the activations said that he has played with a Verizon Nexus 6 during his training. He asked me how I liked it. I did ask him when it would release and he said he wasnt sure, just that the phone was undergoing testing and should release soon.
Only gripe would be that I cant do Data while On a phone call. Was used to this when I was on AT&T and came in handy while on Conf calls and such.

Tmobile Lost My G4!!! Or was it UPS!!!

Ordered it yesterday they shipped it overnight and I get a message today that UPS is trying to locate it. UPS and Tmobile are pointing fingers at each other. One company said they shipped it another one said they never picked up the package. Can You Guess Who Is Who? Took me 16 calls to tmobile for them to finally put in a lost item ticket and ship me another one over night. So now it'll be here on Monday!!! Maan I wanted to play with my new toy over the weekend. Good things come to those who wait I guess.:crying:

memtenn said:
Ordered it yesterday they shipped it overnight and I get a message today that UPS is trying to locate it. UPS and Tmobile are pointing fingers at each other. One company said they shipped it another one said they never picked up the package. Can You Guess Who Is Who? Took me 16 calls to tmobile for them to finally put in a lost item ticket and ship me another one over night. So now it'll be here on Monday!!! Maan I wanted to play with my new toy over the weekend. Good things come to those who wait I guess.:crying:
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Last time this happened to me, TMO filed a ticket to just attempt to locate the phone... which took another two weeks.
SMH.

OP you might get lucky and end up with a free G4 when 2 will magically appear on Monday

Wow, I would have cried! Got mine ok.

shook187 said:
OP you might get lucky and end up with a free G4 when 2 will magically appear on Monday
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If so, donate one to a Dev to work on root!
Sent from my S5 using your mom

Dennisg34 said:
If so, donate one to a Dev to work on root!
Sent from my S5 using your mom
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Or just be honest and return one... But who does that really?!

20degrees said:
Or just be honest and return one... But who does that really?!
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Companies screw US all the time, f*** them
Sent from my S5 using your mom

Dennisg34 said:
Companies screw US all the time, f*** them
Sent from my S5 using your mom
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No they don't. They sell products and services at a certain price. Don't want "screwed"? Don't buy said product or services.
I'm betting you're the type of person to find a wallet, remove cash, then return it or throw it back on the ground.

20degrees said:
No they don't. They sell products and services at a certain price. Don't want "screwed"? Don't buy said product or services.
I'm betting you're the type of person to find a wallet, remove cash, then return it or throw it back on the ground.
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Um no. I have Verizon, so believe me when I said f*** them. They DO screw you. Get off your high horse. I'm not a low life with innocent people.
Sent from my S5 using your mom

I got boned by vzw. I did po on 27th (before it offically opened in 28) and they messed up my order somehow. By the time the reached out to me to fix it - it was after 3pm so mine did not go out like everyone else's so mine will come 1 maybe 2 days late now. It took 1,5hrs & 3 people to fix the issue. Why? Because I ordered & paid full retail and that threw all of vzw into a loop they couldn't rectify.
I did eek a $25 credit out of them for all of the hassle. So I suppose that is some consolation - but I'd rather have the phone Monday given my schedule.

shook187 said:
OP you might get lucky and end up with a free G4 when 2 will magically appear on Monday
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I know right. Lol

MicroMod777 said:
Wow, I would have cried! Got mine ok.
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I almost did but my wife was with me.lol

20degrees said:
No they don't. They sell products and services at a certain price. Don't want "screwed"? Don't buy said product or services.
I'm betting you're the type of person to find a wallet, remove cash, then return it or throw it back on the ground.
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Now companies do get us alot but take forever to fix their mistakes but the last T-Mobile rep really took care of me credited me back the overnight shipping cost and even waived the 60 tax for the phone itself so yes if I end up getting two on Monday I will return one. She will be the one that saved them from me being devious if i do get two phones because the first 15 reps that I spoke to (and I do mean 15) lied and told me it was )a. On the truck for delivery or )b. It was same day shipping and delivery (I knew that was a lie). So they will screw you if you let them or don't catch them. Consistency with them is key I guess.

I got mine next day, but the package was cut open....phone was in and sealed so all is well...the return shipping bubble bag for my note edge for jump was missing tho

nonmindo said:
I got mine next day, but the package was cut open....phone was in and sealed so all is well...the return shipping bubble bag for my note edge for jump was missing tho
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I didn't get a return bag either. I went to the local t-mobile store and they have me the bubble wrap and a new envelope

fryingpan0613 said:
I didn't get a return bag either. I went to the local t-mobile store and they have me the bubble wrap and a new envelope
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I called customer care cause tge part in the instructions that said "failure to use enclosed bag may result in denial"... They said as long as the return label is used and phone well padded its ok, id suggest if anyone else has this issue and they use their own box to call CC and have them note on ur account

20degrees said:
No they don't. They sell products and services at a certain price. Don't want "screwed"? Don't buy said product or services.
I'm betting you're the type of person to find a wallet, remove cash, then return it or throw it back on the ground.
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Right, like Verizon isn't screwing us when they took away our subsidized phones on unlimited data plans, which was one of the reasons we got that plan in the first place. Then you have other carriers that throttle data use after you sign up without being told about throttling. Believe me, carriers screw customers over all the time.
There is a huge difference between your two examples. T-Mobile likely has some sort of insurance for lost packages anyways.

geoff5093 said:
Right, like Verizon isn't screwing us when they took away our subsidized phones on unlimited data plans, which was one of the reasons we got that plan in the first place. Then you have other carriers that throttle data use after you sign up without being told about throttling. Believe me, carriers screw customers over all the time.
There is a huge difference between your two examples. T-Mobile likely has some sort of insurance for lost packages anyways.
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I worked for Verizon as tech for 4 years and can tell you first hand they are greedy bastards. Their top management is rude and arrogant always competing for #1 positions at the cost of their employees and customers. I saw people get fired every month for bs stuff.
Also all they care is about the high earning customer who can pay that $500 a month cell bill and want to squeeze every last penny out of them. Sadly they do and get away with it and lock them in for 2 year contracts.

memtenn said:
Ordered it yesterday they shipped it overnight and I get a message today that UPS is trying to locate it. UPS and Tmobile are pointing fingers at each other. One company said they shipped it another one said they never picked up the package. Can You Guess Who Is Who? Took me 16 calls to tmobile for them to finally put in a lost item ticket and ship me another one over night. So now it'll be here on Monday!!! Maan I wanted to play with my new toy over the weekend. Good things come to those who wait I guess.:crying:
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Everytime I order something like my g4 as I'm tracking the phone through ups I always fear that the phone will get lost or just not show up.... But it did. Wooo hooo. I took it up to BestBuy and some phone Stores to try to get a case for it. they're looking at me like WTF we ain't even got that phone yet how the hell if you get it.

Verizon Cancelled my Note 7 payments

A few weeks ago I spoke to a Verizon rep and he said that I would be paying off the Note 7 until I decided to replace it in the exchange.
HOWEVER
Just a few days ago as I was looking at my Verizon bill that my Note 7 payments had disappeared. Surprised by this, I asked a rep in the chat about it -- they told me that my Note 7 was completely paid for (I didn't pay it, in fact, I put the minimum down and was making payments since). Has anyone else noticed this on their accounts? It's a nice surprise.

When I turned mine in, I found out that they never charged me for my replacement note.
Sent from my SM-G935V using Tapatalk

steeletown said:
When I turned mine in, I found out that they never charged me for my replacement note.
Sent from my SM-G935V using Tapatalk
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That's interesting. I assume that's when mine occurred as well. Kind of funny because it just serves as an incentive for me to keep it!
Sent from my SM-N930V using Tapatalk

I know, if I would've known that they didn't charge me I would have kept it.
Sent from my SM-G935V using Tapatalk

Verizon said refund I did not ask for is on the way
Just got this from Verizon:
You should receive your check soon. View online
Your Samsung Galaxy Note7 refund has been processed.
We processed your refund due to the recent recall of your purchased Samsung Note7. You will receive a check in 2-3 weeks for the amount of $864.00, which includes the purchase price of the device, any purchased Note7 accessories, and any fees paid during your upgrade or exchange.
If you have not already upgraded your Note7, you qualify for special incentives when you upgrade to a new device. The easiest way to upgrade is online:
• Customers upgrading to another Samsung device will receive a $100 bill credit. Customers upgrading to any other device will receive a $25 bill credit. Credits will be applied to your bill in 1-2 bill cycles.
• Upgrade fees will be waived at checkout.
• Plus, all orders receive free 2-day shipping.
• For detailed instructions and FAQs, please visit: go.vzw.com/note7faq.
After your order is processed, you will receive a special recovery box to return your Note7. Please send us your Note7 at your earliest convenience.
I have had no communication with them and intend to keep my phone until next Note comes out. I guess if they send me a check and I don't cash it and don't use their return box, I'd be okay for a while. This is pretty aggressive I'd say.

kat3k said:
Just got this from Verizon:
You should receive your check soon. View online
Your Samsung Galaxy Note7 refund has been processed.
We processed your refund due to the recent recall of your purchased Samsung Note7. You will receive a check in 2-3 weeks for the amount of $864.00, which includes the purchase price of the device, any purchased Note7 accessories, and any fees paid during your upgrade or exchange.
If you have not already upgraded your Note7, you qualify for special incentives when you upgrade to a new device. The easiest way to upgrade is online:
• Customers upgrading to another Samsung device will receive a $100 bill credit. Customers upgrading to any other device will receive a $25 bill credit. Credits will be applied to your bill in 1-2 bill cycles.
• Upgrade fees will be waived at checkout.
• Plus, all orders receive free 2-day shipping.
• For detailed instructions and FAQs, please visit: go.vzw.com/note7faq.
After your order is processed, you will receive a special recovery box to return your Note7. Please send us your Note7 at your earliest convenience.
I have had no communication with them and intend to keep my phone until next Note comes out. I guess if they send me a check and I don't cash it and don't use their return box, I'd be okay for a while. This is pretty aggressive I'd say.
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Wow, this is interesting. Have you done anything that would make Verizon think that you're no longer using your Note 7? Also was this in an email or text? I've been getting intermittent texts about returning the phone, but they all say the same thing about the voluntary recall.

Just checked my verizon account, my line no longer shows a phone payment charge, just the line access charge. Interesting. Any way to take advantage of this situation? lol

Shredder96 said:
Wow, this is interesting. Have you done anything that would make Verizon think that you're no longer using your Note 7? Also was this in an email or text? I've been getting intermittent texts about returning the phone, but they all say the same thing about the voluntary recall.
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I have kept a very low profile and done nothing to make them think I am returning it or not using it. I get the periodic stock text, but nothing like this. If I were to accept the refund, I would think they might be able to blacklist my IMEI, and it would seem logical if I receive payment I would not longer own the phone. I guess we'll have to wait and see.

kat3k said:
I have kept a very low profile and done nothing to make them think I am returning it or not using it. I get the periodic stock text, but nothing like this. If I were to accept the refund, I would think they might be able to blacklist my IMEI, and it would seem logical if I receive payment I would not longer own the phone. I guess we'll have to wait and see.
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Definitely keep me posted, that's quite the scenario
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Shredder96 said:
Definitely keep me posted, that's quite the scenario
Sent from my SM-N930V using Tapatalk
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Thanks. I will. My current plan is to ignore the refund if they send it, as well as any return box they might send. I'll be horse that gets led to water, but I won't drink!

I got a note 7 right when the new batch released which I think was around September 21st and I've had mine since. As soon as the second recall was announced around Oct 10th Verizon wiped it clean from my account even though I still had it. It also showed my upgrade available so I got a Pixel XL which I then exchanged for the V20 and I still have the Note 7 as I type this. I even spoke with Verizon on the phone and the girl said my account shows no record of me having a Note 7, so I'm keeping it. I just use it as a wi-fi device now. If Verizon had any intentions of charging for the device they would have waited until it was returned before issuing any refunds or erasing from people's account.

i think you folks who bought them from Verizon are getting these freebies. i bought mine from a small affiliate store and am not seeing refunds.

imucarmen said:
I got a note 7 right when the new batch released which I think was around September 21st and I've had mine since. As soon as the second recall was announced around Oct 10th Verizon wiped it clean from my account even though I still had it. It also showed my upgrade available so I got a Pixel XL which I then exchanged for the V20 and I still have the Note 7 as I type this. I even spoke with Verizon on the phone and the girl said my account shows no record of me having a Note 7, so I'm keeping it. I just use it as a wi-fi device now. If Verizon had any intentions of charging for the device they would have waited until it was returned before issuing any refunds or erasing from people's account.
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Yeah I got my replacement the first day they were available -- this must when the payments were cancelled. Has anyone on Verizon with a note 7 not had their payments taken care of?

When the 2nd recall was announced verizon refunded me all the payments i had made and they gave me my upgrade back, i upgraded to the V20 and still have my note 7. Samsung sent me a box to send it back but i never did that was a month ago

i still have the og note 7. got it right before the recall hit in september. . as far as i can tell its free for me as well. i made one payment and was even refunded for that!! LoL