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So I'm in a bit of a unique predicament. I bought an Atrix off-contract today, unlocked it, then brought it over to Canada's Telus network.
How in the hell am I going to get that OTA update? Or is it a "per carrier" thing I'm going to have to wait for?
You're not really unique... I'm in the same boat but in another Country lol. A friend in Canada got mine from Bell and unlocked it and I'm using it in Australia on the Optus network...
I would assume that Moto will issue the update to all carriers selling the Atrix, so hopefully its just a few days away (fingers crossed)
I brougt over an atrix from att to rogers. I seem to have the update. So it does not seek to be per carrier.
Technically it is. You have an AT&T phone & firmware, and its AT&T phones getting the update....
Has anyone talked to the Bell rep to see what they have to say about an update? I REALLY want the Atrix after seeing how Atrix Owners have gotten much better battery life.
-Roze- said:
Has anyone talked to the Bell rep to see what they have to say about an update? I REALLY want the Atrix after seeing how Atrix Owners have gotten much better battery life.
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If I lived in Canada, I would be knocking on their doors right now!!
Devices won't be getting 4.4.3 but will be going to 4.4.4 instead. No dates as far as when it will be available. We'll provide it as soon as it is available.
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Original post from the motorola forum.
https://forums.motorola.com/posts/817e1b24cb
petraru1 said:
Original post from the motorola forum.
https://forums.motorola.com/posts/817e1b24cb
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Good news..the sooner the better!
What does 4.4.4 has over 4.4.2 that makes everyone so excited about?
I have 4.4.2 and I'm happy.
From my experience in the last few days; 4.4.3 makes the Moto G perform better than ever. Data connectivity is faster and more reliable, and overall the OS feels more responsive and stable. Miracast and DNLA also now work as they should. For clarity, 4.4.4 is essentially 4.4.3 + additional fixes (mostly security).
does that include the Verizon XT1028
Sent from my XT1028 using XDA Free mobile app
just wondering will the battery drain be fixed in 4.4.4?
Nikorasu said:
What does 4.4.4 has over 4.4.2 that makes everyone so excited about?
I have 4.4.2 and I'm happy.
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Well there are a large chunk of users with the Indian Dual Sim whose default 4.4.2 firmware is a buggy mess. They are I'm guessing very excited about getting confirmation of 4.4.4 as it gives Moto an opportunity to fix the issues on that variant.
For the rest of us - something like 7000 code tweaks/improvements between 4.4.2 and 4.4.3 and a pretty fundamental security fix in 4.4.4 (plus no doubt a few other code tweaks).
neu - smurph said:
Well there are a large chunk of users with the Indian Dual Sim whose default 4.4.2 firmware is a buggy mess. They are I'm guessing very excited about getting confirmation of 4.4.4 as it gives Moto an opportunity to fix the issues on that variant.
For the rest of us - something like 7000 code tweaks/improvements between 4.4.2 and 4.4.3 and a pretty fundamental security fix in 4.4.4 (plus no doubt a few other code tweaks).
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I see, thanks for the reply. A quick search told me Indian Moto G users experience drop calls/signals.
My MotoG dual sim is a XT1033 that I've imported from Hongkong so I doubt it's that different from yours.
Hope it comes soon so everyone can enjoy the MotoG.
Like predicted some days ago..
Try playing a FLAC file in 4.4.2. Lots of drop-outs.
denzel09 said:
Like predicted some days ago..
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Looks like it may be happening, report on one forum that the UK version phone got a 4.4.4 upgrade notification.
theghost101 said:
Looks like it may be happening, report on one forum that the UK version phone got a 4.4.4 upgrade notification.
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Really good. I am waiting eu version.
A few XT1032 Moto G stock (nonGPE) 4.4.4 version has been spoted on the net:
http://www.handsetdetection.com/properties/viewheader/Motorola/XT1032/53a03664ca8dda120078f90d
http://www.handsetdetection.com/properties/viewheader/Motorola/XT1032/53b0d4afca8dda12007f1550
theghost101 said:
Looks like it may be happening, report on one forum that the UK version phone got a 4.4.4 upgrade notification.
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My phone is bought from UK Tesco but no update, maybe the new update will hit EU this week.
I bought the device from o2 but i unlocked the boot loader and flashed Retail.en.GB, how will I get the update?
NextGenGTR said:
I bought the device from o2 but i unlocked the boot loader and flashed Retail.en.GB, how will I get the update?
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Click to collapse
You will get Retail.en.GB firmware, so you will recive it quick, i have a question, if you are from UK, from a quick search on google, Tesco is a big retailer in UK, i am using the phone in Romania with a Vodafone plan, everithing works fine, but i wonder why the system version is TescoSL.en.GB, and no Retail.en.GB since the phone isnt locked to a carrier.
petraru1 said:
You will get Retail.en.GB firmware, so you will recive it quick, i have a question, if you are from UK, from a quick search on google, Tesco is a big retailer in UK, i am using the phone in Romania with a Vodafone plan, everithing works fine, but i wonder why the system version is TescoSL.en.GB, and no Retail.en.GB since the phone isnt locked to a carrier.
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The software was released to Tesco and they then checked over it as well confirming it doesnt have bugs and etc and if they wanted to they add there own applications and etc. They then install this on the Moto G they have and the software is called Tesco.Sl.en.GB, but you can still unlock the carrier and use any sim card you want, unlocking the sim card doesnt have anything to do with the software and you should get the Tesco update shortly after Retail gets it. In truth there is no difference with the Moto G as its all the same but with e.g the Samsung galaxy different carriers install different bloat ware and there own apps such as At&T music.
denzel09 said:
Like predicted some days ago..
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It isn't much of a prediction. Motorola already announced they were stopping testing of 4.4.3 to areas where it hadn't rolled out and going to send 4.4.4 to the carriers for testing. So nothing is new in this thread except someone from Motorola support basically said the same thing.
NextGenGTR said:
The software was released to Tesco and they then checked over it as well confirming it doesnt have bugs and etc and if they wanted to they add there own applications and etc. They then install this on the Moto G they have and the software is called Tesco.Sl.en.GB, but you can still unlock the carrier and use any sim card you want, unlocking the sim card doesnt have anything to do with the software and you should get the Tesco update shortly after Retail gets it. In truth there is no difference with the Moto G as its all the same but with e.g the Samsung galaxy different carriers install different bloat ware and there own apps such as At&T music.
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Click to collapse
I don't have any bloat on my moto g, i was confused, because i am in Romania, and the phone was bought from a local retail shop in Romania who imported the phone from Tesco ), the phone isn't lock to any carrier because i can use any sim card, that is why i didn't get why the system is tesco.sl, because from what i see tesco is a big retail shop in uk, but i didn't see tesco carrier. That made me confused
bozzykid said:
It isn't much of a prediction. Motorola already announced they were stopping testing of 4.4.3 to areas where it hadn't rolled out and going to send 4.4.4 to the carriers for testing. So nothing is new in this thread except someone from Motorola support basically said the same thing.
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well, motorola officialy announced the droid line stopping the test for 4.4.2 and going directly to 4.4.4, nothing about moto g
petraru1 said:
I don't have any bloat on my moto g, i was confused, because i am in Romania, and the phone was bought from a local retail shop in Romania who imported the phone from Tesco ), the phone isn't lock to any carrier because i can use any sim card, that is why i didn't get why the system is tesco.sl, because from what i see tesco is a big retail shop in uk, but i didn't see tesco carrier. That made me confused
well, motorola officialy announced the droid line stopping the test for 4.4.2 and going directly to 4.4.4, nothing about moto g
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The tesco firmware doesnt make any difference, dont worry bro
Good day everyone,
I have some bad news, if the info i received is accurate, for people who have purchased the XT1097 from Telus.
I called Telus tech support today asking about any news regarding the lollipop update and the agent told me that the update is due out in the middle of next month - mid January.
I don't know if this means Telus has decided that it is in their customer's "best interest" to wait for a 5.0.1 build to be released but I am pretty disappointed as Telus promises the "fastest software upgrades" on their website when you read about the Moto X.
Jeremie
Jercote said:
Good day everyone,
I have some bad news, if the info i received is accurate, for people who have purchased the XT1097 from Telus.
I called Telus tech support today asking about any news regarding the lollipop update and the agent told me that the update is due out in the middle of next month - mid January.
I don't know if this means Telus has decided that it is in their customer's "best interest" to wait for a 5.0.1 build to be released but I am pretty disappointed as Telus promises the "fastest software upgrades" on their website when you read about the Moto X.
Jeremie
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Click to collapse
If only 1 carrier has it in Canada it can still claim to be the fastest when it's dead slow. Ok I know Wind has it now too but I'm not holding my breath on Wind beating Telus to the update.
Yes I bought into that too.... not sure what the implications would be of side loading the Brazil OTA, I think it is still a soak test for now... although it is the same model.
snoopygum said:
If only 1 carrier has it in Canada it can still claim to be the fastest when it's dead slow. Ok I know Wind has it now too but I'm not holding my breath on Wind beating Telus to the update.
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Telus has always sucked at giving customers timely updates. They decided not to release the Nexus 6 yet because of the french language bug even though there is a simple work around. They have a decent cell network and pretty good customer service but when it comes to phones they tend to lag behind.
It will be interesting to see when the Wind version gets updated - they are small enough I doubt they have any kind of custom build. They may even use the same build as Telus in the end. I see there is a Canada retail 4.4.4 build you can download, not sure if that is the Telus version or not. It might be one generic build for Canada and then a specific EFS partition hardcoded into the phone before hand for each provider.
Being the XT1095 and XT1097 share the identical hardware it would be nice to be able to unlock the bootloader in the XT1097, flash it as an XT1095 and have it update properly on its own as a Pure version of the phone for the rest of its life. At this point it looks like we can use most of the XT1095 firmware but there is no auto updating without fixing the modem files.
btw - how do you guys find the radio performance of the XT1097 with Telus so far? Coming from a 2013 Moto X I haven't been that impressed. I see my phone lose LTE and then get it back a few seconds later for what appears to be no reason. I could have a defective phone but it looks more like there is a firmware bug of some sort to me.
There are a fair number of people that have taken the XT1095 plunge from XT1097. I have been holding off just because I would like to not have to root the phone and loose the warranty so early in it's life. As far as signal, I would say it is on par or better than my S4. The LTE speed is better but it does switch between H+ and LTE often. The building I work in has never provided optimal reception though. Speed on LTE I have gotten as high as 68 mb/s outside. The S4 in the same location couldn't break 40.
Gage_Hero said:
There are a fair number of people that have taken the XT1095 plunge from XT1097. I have been holding off just because I would like to not have to root the phone and loose the warranty so early in it's life. As far as signal, I would say it is on par or better than my S4. The LTE speed is better but it does switch between H+ and LTE often. The building I work in has never provided optimal reception though. Speed on LTE I have gotten as high as 68 mb/s outside. The S4 in the same location couldn't break 40.
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Click to collapse
Saying it is on par with the S4 is not saying that much really. My 2013 Moto X will blow an S4 away 90% of the time in terms of reception. Heck it can receive LTE where an Iphone 5 doesn't think there is any. I've locked my XT-1097 to HSPA today and it doesn't seem to have made much difference to battery life but I am no longer showing any time without a signal. I am not sure about other phones but on a Motorola time without a signal as indicated by the phone does not appear to actually be time with no received signal. It seems to be the time the phone is not using its preferred protocol(LTE normally). So if you drop to HSPA it counts that as time with no signal even though you have one and are registered on the network.
I haven't seen signal drops of any kind today with HSPA only like I do with LTE enabled. The antenna system in the 2014 X might just be more directional then the 2013 model. It is also possible Telus has 700 MHz LTE in the area I work and the phone gets stuck switching between that and band 4 LTE.
It is a shame Motorola removes the radio diagnostic functions. I'd like to know what it is really doing.
I was also hoping to have Lollipop before Christmas so I could see if the phones performance improves at all. If it doesn't then I will probably sell it and go back to my 2013 Moto X. My Nexus 7 2013 running Lollipop is faster/smoother in all respects then my 2014 Moto X yet drives more pixels and has a older/slower processor(in theory anyway, Motorola may be heavily throttling the cores).
even mexico beat us...
Looks like mexico is getting the offical ota now.....
Hurry up please Telus.
Has anyone unlocked their bootloader with the Moto website for it? As a lark I ran the fastboot command to grab my key and dropped it in and, voila! The option to request unlock key popped up. So is that a full green light? I decided not to do it yet since I figure I'd like to still have my waranty. Just thought I would pass that along to those who are braver than I in this case. :silly:
Edit: and now it said it isn't. Bah!!
Gage_Hero said:
Looks like mexico is getting the offical ota now.....
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Click to collapse
According to a motorola contact I have the final version for Brazilian retail is rolling out as we speak. No word on carrier versions though.
Sent from my XT1097 using XDA Free mobile app
So can we fastboot and load the mexican ota zip?
Will it work with the telus modem?
If you do it, will you get pushed future telus updates?
Thanks!
In theory, it should work. I have used mexico modem with my s4. But like everything else it is at your own risk. I'm going to get Telus another week before I do anything
shanedragon said:
Has anyone unlocked their bootloader with the Moto website for it? As a lark I ran the fastboot command to grab my key and dropped it in and, voila! The option to request unlock key popped up. So is that a full green light? I decided not to do it yet since I figure I'd like to still have my waranty. Just thought I would pass that along to those who are braver than I in this case. :silly:
Edit: and now it said it isn't. Bah!!
Click to expand...
Click to collapse
Yep, it unlocks fine, first thing I did when I picked mine up.
---------- Post added at 05:49 PM ---------- Previous post was at 05:47 PM ----------
realist123 said:
So can we fastboot and load the mexican ota zip?
Will it work with the telus modem?
If you do it, will you get pushed future telus updates?
Thanks!
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Click to collapse
There is another thread here where someone took a twrp backup of the . 5 and .6 release from a pure edition. They restored perfectly on the telus version with out messing with the modem. Could someone do the same with this release?
Looks like Mexico is up to version .17 now... android 5.0 lollipop 22.21.17.en.MX I guess it could be Telus is waiting until the version numbers stop changing but it would be nice to know what the strategy is exactly.....
A little communication would go a long way. Most people don't know or care about updates but for the people like us who want to know and purchased the phone for quick updates, a little bit of info would go a long way. TELUS should communicate better, it would be a win-win for them-us.
I hope all of you with a Telus account harass them non-stop. I am living the budget life with Koodo, so Telus doesn't want to hear from me...
Well I have sent 3 inquires from the website asking for more information but I have yet to get any acknowledgement ..... tried from home and work computer.... anyone else try?
Pics of tonights chat
TELUS support chat.
info: You are now chatting with 'Samantha'
Jeremie: Good evening, I have a question regarding the moto x update to android 5.0
Samantha: Hi Jeremie, thank you for contacting TELUS mobility chat support. I hope you are doing well today!
Jeremie: You as well.
Samantha: I can look at some information for that update.
Jeremie: Great!
Samantha: There actually is not any information about an update at this time.
Jeremie: It is strange since this phone is getting updated currently in the US, Brazil and Mexico. Your website mentions quickest software updates and it is the main reason why I purchased this phone meanwhile everyone else is getting the update but us who purchased froM TELUS.
Jeremie: I know its not your fault but would it be possible to forward my comments to higher ups as I find the wording on your website to be misleading.
Samantha: I totally understand what you are saying. We don't even know about the updates until they actually come out.
Samantha: What you can do if you would like is leave your feedback. There is a "how are we doing" link at the bottom of our home page which will allow you to leave feedback about our website or concerns and that will get to the right people who can handle this request.
Jeremie: OK thanks for your time.
Samantha: No problem! Does that help you for today?
info: Your chat transcript will be sent to ........ at the end of your chat.
Jeremie: Yes have a good evening. Thank you
Samantha: Thanks! You as well!
I will leave my feedback as she suggested.
Here is the feedback I sent them:
On your website, the information provided for the Moto X mentions that the phone gets the quickest software updates. The XT1097 has been updated to android 5.0 in Brazil and Mexico over a week ago and the US XT1095 for almost a month. Even the XT1096 sold at Verizon has been updated almost 3 weeks ago now but still, your agents don't even have a date in sight for when the update will be coming to TELUS Moto X.
The reason I bought this phone was for the quick updates as clearly stated on your website. As you surely know, information in this day and age goes around the globe pretty quickly. If you make a statement like the one made about the speediness of the software updates, you better make sure you're on par with other carriers around the world or it really makes you look bad.
I am not complaining in order to get any sort of compensation but as a long term customer I hope you take my complaint seriously and improve the way you manage software updates.
Jercote said:
info: You are now chatting with 'Samantha'
Jeremie: Good evening, I have a question regarding the moto x update to android 5.0
Samantha: Hi Jeremie, thank you for contacting TELUS mobility chat support. I hope you are doing well today!
Jeremie: You as well.
Samantha: I can look at some information for that update.
Jeremie: Great!
Samantha: There actually is not any information about an update at this time.
Jeremie: It is strange since this phone is getting updated currently in the US, Brazil and Mexico. Your website mentions quickest software updates and it is the main reason why I purchased this phone meanwhile everyone else is getting the update but us who purchased froM TELUS.
Jeremie: I know its not your fault but would it be possible to forward my comments to higher ups as I find the wording on your website to be misleading.
Samantha: I totally understand what you are saying. We don't even know about the updates until they actually come out.
Samantha: What you can do if you would like is leave your feedback. There is a "how are we doing" link at the bottom of our home page which will allow you to leave feedback about our website or concerns and that will get to the right people who can handle this request.
Jeremie: OK thanks for your time.
Samantha: No problem! Does that help you for today?
info: Your chat transcript will be sent to ........ at the end of your chat.
Jeremie: Yes have a good evening. Thank you
Samantha: Thanks! You as well!
I will leave my feedback as she suggested.
Here is the feedback I sent them:
On your website, the information provided for the Moto X mentions that the phone gets the quickest software updates. The XT1097 has been updated to android 5.0 in Brazil and Mexico over a week ago and the US XT1095 for almost a month. Even the XT1096 sold at Verizon has been updated almost 3 weeks ago now but still, your agents don't even have a date in sight for when the update will be coming to TELUS Moto X.
The reason I bought this phone was for the quick updates as clearly stated on your website. As you surely know, information in this day and age goes around the globe pretty quickly. If you make a statement like the one made about the speediness of the software updates, you better make sure you're on par with other carriers around the world or it really makes you look bad.
I am not complaining in order to get any sort of compensation but as a long term customer I hope you take my complaint seriously and improve the way you manage software updates.
Click to expand...
Click to collapse
Nice, I took the time to fill out the feedback also..... many points along the same lines.... hopefully someone takes note.....
I also provided similar feedback.
I am too pessimistic to believe that it'll do anything but I also don't like to complain unless I'm doing something about the problem.
Rh.
Is there really a different marshmallow update for moto pure that's on t mobile ? That's why I bought an unlocked phone to start with. T mobile has always been bad about updates. Need answers please
No, update should be the same, only reason we haven't gotten it yet on T-Mobile is because T-Mobile hasn't approved/certified VoLTE/Band 12/etc for their network.
gamer765 said:
No, update should be the same, only reason we haven't gotten it yet on T-Mobile is because T-Mobile hasn't approved/certified VoLTE/Band 12/etc for their network.
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Click to collapse
What's the implication of that for us here..would you install it by removing SIM & download over Wi-Fi or are you waiting for a more official rollout to T-mobile (or not installing it for other reasons people are complaining about like Wi-Fi+browser+call network issues)?
MM is running great for me. Sideloaded it when it was first posted as a soak test. That update was apparently for Verizon/Sprint users but look at the update being rolled out to AT&T users, its the same as the soak test. Either T-Mobile certifies the current update and we end up getting the same exact update as everyone else, or T-Mobile tells Motorola it doesn't meet their requirements and Motorola rolls out a new build with the specifications set by T-Mobile, which Verizon and all other carrier users will get also since the builds are not carrier specific and neither is the device.
gamer765 said:
MM is running great for me. Sideloaded it when it was first posted as a soak test. That update was apparently for Verizon/Sprint users but look at the update being rolled out to AT&T users, its the same as the soak test. Either T-Mobile certifies the current update and we end up getting the same exact update as everyone else, or T-Mobile tells Motorola it doesn't meet their requirements and Motorola rolls out a new build with the specifications set by T-Mobile, which Verizon and all other carrier users will get also since the builds are not carrier specific and neither is the device.
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Click to collapse
Hmm so you've been running MM for weeks on MXP on T-Mobile with no issues & worst case scenario everyone would get another update later that meets T-Mobile requirements so no reason not to install?
What about the people complaining about slow browser performance-Wi-Fi-call-network issues?
https://motorola-global-portal.cust...prod_answer_detail/a_id/109124/p/30,6720,9541
https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,9541/#/how_do_i
-Thnx for your feedback
My browser works fine. I rarely get any issues and if there is any, it's just slight lag on this website. WiFi and calling is fine for me. I do get band 12 when I'm at work in certain areas but I'm on band 4 99% of the time
gamer765 said:
My browser works fine. I rarely get any issues and if there is any, it's just slight lag on this website. WiFi and calling is fine for me. I do get band 12 when I'm at work in certain areas but I'm on band 4 99% of the time
Click to expand...
Click to collapse
So you have no regrets.. good to read.
I mainly use Boat+floating+Chrome browsers but occasionally use others..any ideas why people are reporting browser issues & you experience a slight lag only on this website?
Why is T-Mobile taking so long to certify the update?
Still no t mobile update. Thinking about pulling sim and doing update. But if and when t mobile certifies it will it update again any thoughts ?
I'm in the US and have Verizon, one the the largest cell phones companies in the country. I'm reading a lot online about how great nougat is, but I'm still waiting for an update. Why hasn't Verizon provided us with the update when it seems like everyone else is getting it??
Cause we told them not to release
This is XDA forum not Verizon customer care btw.
Because they suck in providing updates.
Sent from my SM-G935V using Tapatalk
mohitgalaxy3 said:
Cause we told them not to release
This is XDA forum not Verizon customer care btw.
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Click to collapse
Another internet tough guy....
junear said:
Because they suck in providing updates.
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This is my first time with them. I was just wondering because I keep reading about how this update is here, but it's not yet arrived to Verizon. I found this strange on part.
Typically the US carriers are about a month or so behind. T-Mo seems to get updates out the fastest, but Verizon and AT&T have to make sure they cram the latest and greatest bloatware on there before they will push it out.