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I just talked to my TMO Customer Care rep and they confirmed that as soon as I started to use my Nexus One phone, my existing insurance started covering it (instead or my G1).
You have the opportunity to get the handset insurance within 14 days of purchasing the phone. This applies whether you purchased it from TMO or Google. You must bring in your proof of purchase, from Google to a corporate TMO store and have them set it up if you currently do not have insurance.
The only reason that I bring this up is due to the questons about bootloader unlocking and warranty. The deductible with Assurion (TMO's insurance provider) is $130 (she believed) But this is better paying the full $530 for a replacement.
how much per month is insurance?
QMAN101 said:
I just talked to my TMO Customer Care rep and they confirmed that as soon as I started to use my Nexus One phone, my existing insurance started covering it (instead or my G1).
You have the opportunity to get the handset insurance within 14 days of purchasing the phone. This applies whether you purchased it from TMO or Google. You must bring in your proof of purchase, from Google to a corporate TMO store and have them set it up if you currently do not have insurance.
The only reason that I bring this up is due to the questons about bootloader unlocking and warranty. The deductible with Assurion (TMO's insurance provider) is $130 (she believed) But this is better paying the full $530 for a replacement.
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But there's a catch they don't replace it with another nexus. They compensate by giving u a phone of equal value. Its an internal memo that was passes around(I work for T-mobile) ill find it and post it when I get to a PC.
the PHP Bundle (premium handset protection) is $5.99/mo.
I just wanted to state that I too was quote that Asurion has a $130 deductible for a replacement N1.
I was however told that as of Saturday night that the only way to get insurance for for N1 is to have insurance on your previous handset. The N1 is then grandfathered in.
Again, this is just want I was told. I'm sure we'll get some more concrete details as time goes on.
I can confirm that Tmo will not replace the Nexus One. I canceled my insurance.
I didnt have insurance on my g1 so im screwed then?
Tmo will not insure the n1 since it was not purchased directly from tmo
they even had me drop the insurance on my g1 because they said the n1 was going to be my primary phone
icegad said:
Tmo will not insure the n1 since it was not purchased directly from tmo
they even had me drop the insurance on my g1 because they said the n1 was going to be my primary phone
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T mobile needs to get their effin' story straight.
There are 4 different stories so far on this post.
the day before my nexus came i called tmobile to cancel the insurance for my mytouch 3g. She said there were no insurance options available from tmobile for the nexus one...kinda sucks, i wonder why google or htc couldnt make money offering something...
:/ i too have heard multiple stories. asurion does have insurance for google's nexus one though. 5 bucks a month, 130 deductible.
http://phoneclaim.com/t-mobile-program
speaking with asurion right now. already spoke with t-mobile, and they said because not purchased through them, won't insure. so far, asurion is saying it is covered, sign up for coverage through t-mobile. seems like some finger pointing and blame gaming.
lol. asurion says 'yes, it's covered, contact tmo customer service'. tmo customer service says 'no php'. so, sounds like you're screwed.
I was able to add it but tmobile said it will get you a comparable model in case something goes wrong with your nexus one. weird!
ah, it gets rewritten again. here's the scoop, and this is from t-mobile. you can get the same rep with whom i spoke, rep id = 3828599.
you CAN get insurance, but no extended warranty. it will be covered with the normal 1 year thing (which is different than my current sprint settings, where it's covered as long as i keep paying). TMO was using information from last week that said they weren't covering it. they are now. think i'll get the phone tonight
wait so if we do have insurance and we switch to the nexus and it breaks will we get a new nexus or a comparable phone?
reports are that if you break it right now, it'd be 'comparable', because asurion doesn't have them. but, they're getting them. so, it should be a replacement, if you can wait to break it, lol
finally picked up my N1 from fedex, went directly to Tmo without passing GO, then got insurance for 6/mo, but i never asked if they would replace with another N1, now i gotta call for myself...thanks for the update though.
Asurian does cover the Nexus One, I talk to serveral rep from assurian and they confirm it. It's even on their page. Who cares what tmobile say, they're not replacing your phone.
Check here http://www.phoneclaim.com/t-mobile-program
Select your manufacture (Google) then you will see the Nexus One and how much the deductable is.
I just called Tmo for the second time about insurance on the N1. At first, she told me that they don't cover it, but I told her about my first call to Tmo (last Sat) and how the rep told me it IS covered if you already have coverage (PHP) on a G1 or similar. She put me on hold for a minute or two, and said there was nothing in her documentation that said Tmo will cover it. I asked her if she could conference Asurion in on our call, and she said "sure, hang on". When she came back, she didn't have Asurion on the line, but said when she went to the "contact Asurion" link/page whatever, it had more information about the N1, and specifically stated that they WILL cover it if you ALREADY have PHP.
I then asked her to check that my account reflects the fact that I have a Nexus One, which it did. I didn't want to call up one day needing to use the PHP and have them say "oh, we never knew you had a Nexus One".
So that's twice I've called up and been assured that my N1 is covered.
She added that they're all very new to the N1 and the learning curve is steep, and that they have new memos coming out every day concerning the N1.
I just called and all the Tmobs representative needed was give them my IMEI.
I just registered my nexus phone on my existing insurance that I have had since the G1 > CLIQ > nexus one. It was fast, easy and painless.
Right now my second phone is being repaired and Sasktel isn't offering any type of discounts. They have to ship the phone to Ontario so it's around 4-6 weeks to get the phone back.
I'm wondering is there any other Sasktel customers out there suffering the same problems, or any that got any discounts?
When my Sasktel SGS died, it was back 9 days later. Make sure you call the dealer every few days, though - they like to sit on your phone a good long while before telling you it is ready for pickup.
It has been 3 weeks today since I sent my phone in (Wireless Age @ Market Mall) and have not heard a peep. Was hoping to have it back. Wishful thinking I guess.
All I have been told is that I will be refunded my data plan fees because I have a ****ty LG Rumour. Any other Sasktel stories? I wonder if my phone will be replaced or repaired...
Jsick said:
It has been 3 weeks today since I sent my phone in (Wireless Age @ Market Mall) and have not heard a peep. Was hoping to have it back. Wishful thinking I guess.
All I have been told is that I will be refunded my data plan fees because I have a ****ty LG Rumour. Any other Sasktel stories? I wonder if my phone will be replaced or repaired...
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Click to collapse
I wish my dealer had been that nice... they outright refused to do anything at all.(Wireless etc. Costco Regina) They wouldn't send it in, exchange it, and they said even if they would take it as a warranty they do not give loaner phones. (phone purchased september 4)
I ended up taking it to the SaskTel Store in the Cornwall Regina, they sent it in, gave me a brand new gravity 3 as a loaner, and credited back the data plan.
I although I didn't get any credit like bell customers are getting, overall I can't really complain, seeing as without SaskTel taking the phone back I would have been SOL
So I preordered mine over the phone thinking I was using my JUMP upgrade and inquired about my return label to send back my s5 and they told me they didn't do JUMP upgrades on the phone, it was treated as a regular upgrade. She told me I didn't have to send my phone back and could keep both so long as I continue to pay for both EIP.
I only have $300 left on it so I plan to pay it off and then sell it for $400-450. Talk about lucky (after a not so lucky preorder with the note 4). Anybody else have this happen to them? I'm wondering why JUMP is even worth it then if I can just finance the phone, upgrade whenever, and then sell the old one to pay off the EIP.
adorkablejuliep said:
So I preordered mine over the phone thinking I was using my JUMP upgrade and inquired about my return label to send back my s5 and they told me they didn't do JUMP upgrades on the phone, it was treated as a regular upgrade. She told me I didn't have to send my phone back and could keep both so long as I continue to pay for both EIP.
I only have $300 left on it so I plan to pay it off and then sell it for $400-450. Talk about lucky (after a not so lucky preorder with the note 4). Anybody else have this happen to them? I'm wondering why JUMP is even worth it then if I can just finance the phone, upgrade whenever, and then sell the old one to pay off the EIP.
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Yeah I cancelled my jump lol I just upgrade my phones lol
Jump is also your insurance. Pretty valuable when talking about EIPs
Sent from my Nexus 4 using Tapatalk
foeshigity said:
Jump is also your insurance. Pretty valuable when talking about EIPs
Sent from my Nexus 4 using Tapatalk
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Wouldn't it be more economical to do square trade or whatever it's called instead of paying $10/mo.
Meh, considering it's an $800 phone if it even looks at me wrong I'd use jump to warranty it.
Sent from my Nexus 4 using Tapatalk
From what I can tell, JUMP is pretty much only a good option for people who don't want to go through the hassle of selling their phones.
i had the same thing happen to me. when i first joined tmobile i got the nexus 5 coming from a sprint note 2. the screen was just too small for me and i wanted to trade it in, but wasn't eligible to jump for another 2 months. the lady at the t-mobile store got me a note 3 and just added the EIP to my account. i then sold the N5 and paid it off. the best part was i was able to jump at my original 6 month anniversary and not 6 months from the note 3 purchase.
Just got my note 4 and need to send back my m8. Wanted to know if tmobile only needed the phone or do they also need the accessories that came with it? I want to keep the extra charger. Thanks.
mtsukino said:
Just got my note 4 and need to send back my m8. Wanted to know if tmobile only needed the phone or do they also need the accessories that came with it? I want to keep the extra charger. Thanks.
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When i jumped from my Nokia 925. They didnt want anything other then the phone. No charger, Cases, original boxes.. Just the phone. I jumped @ a TMO Kiosk at the local mall.
adorkablejuliep said:
Wouldn't it be more economical to do square trade or whatever it's called instead of paying $10/mo.
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Click to collapse
Square trade? Isn't that the Costco thing? Or is that just square trade hooking up with Costco to do a deal thing... but anyways the reason I am going to get JUMP is because of the accidental protection but it does come with things like theft tracking and the upgrade thing which I don't know if I am going to use those *shrug*
but if there is more accidental coverage companies out there I would like to know, I know of the Samsung deal where you pay like $100 for like a year or something but the sdevice turn in is like $75 instead of like $50 for jump I think I look it up again
Sent from my SM-T210R using XDA Free mobile app
BlueNinja712 said:
Square trade? Isn't that the Costco thing? Or is that just square trade hooking up with Costco to do a deal thing... but anyways the reason I am going to get JUMP is because of the accidental protection but it does come with things like theft tracking and the upgrade thing which I don't know if I am going to use those *shrug*
but if there is more accidental coverage companies out there I would like to know, I know of the Samsung deal where you pay like $100 for like a year or something but the sdevice turn in is like $75 instead of like $50 for jump I think I look it up again
Sent from my SM-T210R using XDA Free mobile app
Click to expand...
Click to collapse
You can buy a square trade warranty online as long as it's been less than 30 days since you bought the phone. It's $99 for 2 years coverage but the deductible is $75. It won't pay your EIP off but you can get it fixed locally and they'll reimburse you or do overnight shipping for repairs/replacements. It covers all kinds of accident and damages but does not cover theft which is why it's cheaper. You gotta send a device back to get a fix or replacement.
The jump deductible is $175. I would only see it being beneficial for a stolen phone replacement/upgrade. Other than that I think ST is a better deal.
1SiK1500 said:
When i jumped from my Nokia 925. They didnt want anything other then the phone. No charger, Cases, original boxes.. Just the phone. I jumped @ a TMO Kiosk at the local mall.
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thanks. I forgot to mention I did my jump online. so they sent me the prepaid envelope and was trying to figure out if I should just put just the phone or the phone in the box into the envelope and send it out. I did my 1st jump in store so I did what u did but I gave them the original box and all the other accessories.
adorkablejuliep said:
You can buy a square trade warranty online as long as it's been less than 30 days since you bought the phone. It's $99 for 2 years coverage but the deductible is $75. It won't pay your EIP off but you can get it fixed locally and they'll reimburse you or do overnight shipping for repairs/replacements. It covers all kinds of accident and damages but does not cover theft which is why it's cheaper. You gotta send a device back to get a fix or replacement.
The jump deductible is $175. I would only see it being beneficial for a stolen phone replacement/upgrade. Other than that I think ST is a better deal.
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1. What's EIP again? Haha sorry...
2. So Square Trade seems so much better... thanks for replying and info I will look into that!
3. Also this might be off topic sorry if so just pm the answer I guess... but how does stolen devices like phones work say you don't have the theft protection you just what file a report with local authorites and “they'll watch out for it” granted you probably have like the IMEI, serial numbers etc... and if they do find it you get it back yeah? Haha
Sent from my SM-T210R using XDA Free mobile app
BlueNinja712 said:
1. What's EIP again? Haha sorry...
2. So Square Trade seems so much better... thanks for replying and info I will look into that!
3. Also this might be off topic sorry if so just pm the answer I guess... but how does stolen devices like phones work say you don't have the theft protection you just what file a report with local authorites and “they'll watch out for it” granted you probably have like the IMEI, serial numbers etc... and if they do find it you get it back yeah? Haha
Sent from my SM-T210R using XDA Free mobile app
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Click to collapse
EIP equipment installation plan (if you finance your phone).
I had my s4 stolen in April (good excuse to upgrade to s5!) and passed along my IMEI to the police. They report it to a database that pawn shops use to prevent sales. You can report it to Tmo to block it from being used on Tmo but unfortunately, they can flash it to other carriers and sell it through other means such as Craigslist or Ebay. Never got my stuff back
mtsukino said:
thanks. I forgot to mention I did my jump online. so they sent me the prepaid envelope and was trying to figure out if I should just put just the phone or the phone in the box into the envelope and send it out. I did my 1st jump in store so I did what u did but I gave them the original box and all the other accessories.
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How was the JUMP process online?
I am thinking about doing it. Was it easy?
spridell said:
How was the JUMP process online?
I am thinking about doing it. Was it easy?
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Click to collapse
simple and easy just follow the steps and sign the new eip agreement, checkout and pay whatever fees then have to wait for it to be shipped. Didn't have to deal with a retail sales person.
adorkablejuliep said:
EIP equipment installation plan (if you finance your phone).
I had my s4 stolen in April (good excuse to upgrade to s5!) and passed along my IMEI to the police. They report it to a database that pawn shops use to prevent sales. You can report it to Tmo to block it from being used on Tmo but unfortunately, they can flash it to other carriers and sell it through other means such as Craigslist or Ebay. Never got my stuff back
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Finance the phone?... you mean the monthly charges if you didn't pay for the phone fully? If so yeah I expected to pay that even if I didn't have the phone (physically) lol...
Anyways yeah that sucks but I just read an article about top things note 4 users should do when they get their phone and the first thing was to set the android device manager or something but it can be used for locate your device and also you can do other things like reset pin, full wipe, etc.. but my favorite make your phone ring for up to 5 minutes loudly so you can annoy the thief(s) xD but really the location of the device should come in handy if you do it right away don't wait like a day or something you know, ASAP when you lose your phone
Article
13 things every Galaxy Note 4 owner should do
http://phandroid.com/2014/10/17/galaxy-note-4-first-13-things/
Sent from my SM-T210R using XDA Free mobile app
They offer non-jump insurance for $2 less than jump. I had to remind them of that when they twice tried to Jump me without my consent.
I was able to jump my LG G3 to note 4 even though I only have my LG G3 for 2 months(paying monthly btw). I thought I have to wait every 6 months or pay half the price. Good thing I asked about my availability date to JUMP!!. Can't wait for my Note 4. back-ordered
No with JUMP, you can upgrade whenever you want. T-mobile will only pay for half of the phone that you're turning in. If you didn't pay for half of the phone then you'll have two EIPs on your account.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
So, I bought my Note7, returned it, got the replacement Note7, then returned it and then reactivated my old S6.
What I didn't do, is actually look at my bill until recently as I use Autopay and rarely look at my bill.
So here's what actually happened:
1) Note 7 (#1) activated, $30 activation charge
2) Note 7 (#2) activated, $30 activation charge
3) S6 reactivated, $30 activation charge
Holy crap! $90 in activation charges and I'm back to my original phone!!!
Please check your Sprint bill. Call them, get the money back. I wasted 1 hour of my life on the phone with Sprint Customer "Service" getting this reversed.
Then, they lied and tried to say that the credit that Samsung is paying us actually covers the Sprint fees. Lies!!!
I wonder how many thousands of people just haven't bother to check their bills. Don't get scammed by Sprint. Don't let them get away with this.
Please post this on your social media account!
Thank you.
I had to call them to refund my activation fee.. took like 25min asking for refund due to recall and finally they did but they said they don't refund activation fees. I returned my note so only got 1 activation fee
Sent from my SM-N920P using XDA-Developers mobile app
I was wondering all that also. Was flying over the weekend, so had to get the note 3, yes I still have the note 3 still a great phone, and strolled into the store I visit all the time, send people there, and they reactivated the note 3, waived the fees and all is good. Now that I am back home, will be going back to the store, reactivate the N7 and look at the V20. Problem with V20 is that the camera is not getting good reviews. I have been told both my N3 and N7 take great pics. I hate to loose that......
Well...
During this whole fiasco I have activated:
Two Note7s, returned
The two replacement Note7s
Next I bought an LG G5 as an interim phone and quickly remembered why I switched to Samsung once LG launched the G3 (G2 was one of my favorite phones BTW)
Reactivated my Note7
Finally gave back my Note7 for a s7 Edge
Then swapped the other Note7 for another s7 Edge
And wasn't charged an activation fee once.
Perhaps cause ive bought all these outside of contract i dunno....
So take that social media!
Good day Mr. Legere
eustace14 said:
So, I bought my Note7, returned it, got the replacement Note7, then returned it and then reactivated my old S6.
What I didn't do, is actually look at my bill until recently as I use Autopay and rarely look at my bill.
So here's what actually happened:
1) Note 7 (#1) activated, $30 activation charge
2) Note 7 (#2) activated, $30 activation charge
3) S6 reactivated, $30 activation charge
Holy crap! $90 in activation charges and I'm back to my original phone!!!
Please check your Sprint bill. Call them, get the money back. I wasted 1 hour of my life on the phone with Sprint Customer "Service" getting this reversed.
Then, they lied and tried to say that the credit that Samsung is paying us actually covers the Sprint fees. Lies!!!
I wonder how many thousands of people just haven't bother to check their bills. Don't get scammed by Sprint. Don't let them get away with this.
Please post this on your social media account!
Thank you.
Click to expand...
Click to collapse
2 note 7s no activation fee on either still have my note 7 sprint employee accouny
I was waiting until the S8 came out to trade in my Note7. So, I went to an AT&T store today to preorder. They told me the deadline (Dec. 31, 2016) for exchanging the Note7 had passed, and that I wouldn't get any credit toward the S8. They did let me restart my Next plan, but I'm back at month 0 and the money I paid in for the Note7 is gone.
Is this correct? I don't see anything on the AT&T website about a deadline. Was there a notification about it as part of the software updates (which I had blocked)?
And would this mean, for someone who had bought the phone outright rather than on the Next plan, that AT&T would give them nothing when they brought the Note7 back? There is certainly no incentive to return it in that situation, assuming they want the remaining devices back.
Actually, it gets somewhat worse. The store ordered the wrong phone for me (S8 instead of S8 Plus) and there is a charge on my bill for $613.77 that shouldn't be there. I called the store and they said to call customer service. I called customer service and they said to go back to the store.
Hey bro, I just returned my note 7 (and the case) last Thursday for a FULL REFUND. They dropped $294.64 in my account. My at&t next was void and then I could start a new one.
You made the mistake by asking what your phone was worth. You must say I want a full refund for my note 7 and all the accessories. I kept hearing this December 31st date but it's nothing official. What they mean to say is after the last update (around December 31st) you will not be able to charge your phone. But we blocked those updates.
I then went to best buy mobile where they have the best offer for the s8 plus. You get $100 off... Yes $100 off PLUS all the Samsung promotions (gear vr and controller)
Hope you can go back and speak to the manager.
Keep me posted...
-b0Ne
That's interesting. Thanks for the info.
The manager at the store said there was a December 31 deadline. I sat there and looked through the AT&T website, and told him there was no deadline listed there. He said, "Well, it says that in our info."
I also went through the online chat when I got home. They said I couldn't get any credit for the installments already paid.
After going back to the store today, I did at least get them to remove the $613.77 charge they had put on my account (which they acknowledged was an error, charging me to pay off the Next plan on the Note7).
It's great you got them to give you a refund. Maybe I'll take another crack at calling customer service after I actually give them the phone back.
b0Ne83 said:
Hey bro, I just returned my note 7 (and the case) last Thursday for a FULL REFUND. They dropped $294.64 in my account. My at&t next was void and then I could start a new one.
You made the mistake by asking what your phone was worth. You must say I want a full refund for my note 7 and all the accessories. I kept hearing this December 31st date but it's nothing official. What they mean to say is after the last update (around December 31st) you will not be able to charge your phone. But we blocked those updates.
I then went to best buy mobile where they have the best offer for the s8 plus. You get $100 off... Yes $100 off PLUS all the Samsung promotions (gear vr and controller)
Hope you can go back and speak to the manager.
Keep me posted...
-b0Ne
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Click to collapse
eelton said:
That's interesting. Thanks for the info.
The manager at the store said there was a December 31 deadline. I sat there and looked through the AT&T website, and told him there was no deadline listed there. He said, "Well, it says that in our info."
I also went through the online chat when I got home. They said I couldn't get any credit for the installments already paid.
After going back to the store today, I did at least get them to remove the $613.77 charge they had put on my account (which they acknowledged was an error, charging me to pay off the Next plan on the Note7).
It's great you got them to give you a refund. Maybe I'll take another crack at calling customer service after I actually give them the phone back.
Click to expand...
Click to collapse
Dude, I would be threatening them with a call to the Consumer Protection Agency.
I didn't receive anything that says I had to turn my Note in by Dec 31, have them show you where they sent that message to you.
AT&T Store Return
I was a victim of Samsung's mandatory update last week, while still waiting to (hopefully) exchange it for a S8+. I had originally bought mine full price at Best Buy, then activated it at an AT&T store, exchanged for the 'safe' version etc.
The update disabled the USB-C port and charging, so I was forced to take it in. With a promotion on the S7 Edge I also received a Gear S2 watch, a Galaxy TabE, (both 99 cents without requiring a new contract; just 10$/Month device fee) And was able to use 99$ out of my 200$ + credit on a Gear VR.
I was sad to finally let go of my Note7 after so much resistance, but suffice it to say I walked out pleasantly surprised at the extras I received.
KeeganWolf said:
I was a victim of Samsung's mandatory update last week, while still waiting to (hopefully) exchange it for a S8+. I had originally bought mine full price at Best Buy, then activated it at an AT&T store, exchanged for the 'safe' version etc.
The update disabled the USB-C port and charging, so I was forced to take it in. With a promotion on the S7 Edge I also received a Gear S2 watch, a Galaxy TabE, (both 99 cents without requiring a new contract; just 10$/Month device fee) And was able to use 99$ out of my 200$ + credit on a Gear VR.
I was sad to finally let go of my Note7 after so much resistance, but suffice it to say I walked out pleasantly surprised at the extras I received.
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Click to collapse
But they didn't give you any problems with the exchange like the other guy here saying you're screwed because you didn't exchange in December ehhh?
les_garten said:
But they didn't give you any problems with the exchange like the other guy here saying you're screwed because you didn't exchange in December ehhh?
Click to expand...
Click to collapse
I was told that myself at an AT&T store when I inquired about it in mid-December, even knowing both AT&T & Samsung's website said differently. However I know a lot of those guys are working on hearsay or don't bother to look it up, so I'm the type to just drive to the next AT&T store and try again. There never was and still isn't an end date to the recall according to the ATT website, which is exactly what they refer to. Even regardless of the N7's condition.
EDIT: Can't post URL's yet but it's ATT website article KM1122948
KeeganWolf said:
I was told that myself at an AT&T store when I inquired about it in mid-December, even knowing both AT&T & Samsung's website said differently. However I know a lot of those guys are working on hearsay or don't bother to look it up, so I'm the type to just drive to the next AT&T store and try again. There never was and still isn't an end date to the recall according to the ATT website, which is exactly what they refer to. Even regardless of the N7's condition.
EDIT: Can't post URL's yet but it's ATT website article KM1122948
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Click to collapse
I looked at that article, never saw anything about a Turn in date deadline
I remember seeing a sign at my ATT store which is an authorized dealer that said to get refund you had to turn in by DEC 31. So maybe it deals with third party stores that are not corporate stores? I have heard people say DEC 31 was the deadline but never found nothing official on that. Still no matter what they should take the phone and give a refund as its an official recall and they can't make you eat the money lost. Maybe you need to go through Samsung now to get a refund? Who knows as companies loves to do the run around game
Sent from my Nexus 9 using Tapatalk
Dark Jedi said:
I remember seeing a sign at my ATT store which is an authorized dealer that said to get refund you had to turn in by DEC 31. So maybe it deals with third party stores that are not corporate stores? I have heard people say DEC 31 was the deadline but never found nothing official on that. Still no matter what they should take the phone and give a refund as its an official recall and they can't make you eat the money lost. Maybe you need to go through Samsung now to get a refund? Who knows as companies loves to do the run around game
Sent from my Nexus 9 using Tapatalk
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Click to collapse
They should have provided a Loaner until the replacement was available, like they originally said they would and like they did in some markets.
The only replacement for a Note is a New Note...
Well I am hoping when the new note 8 comes out Sammy doesn't forget about us note 7 owners and how we was done wrong. But I'm sure they will. Heck I would take a fixed note 7 but they are not to be sent to the US market from what I read.
Sent from my Nexus 9 using Tapatalk
I'm picking up my S8+ on Friday, at which point I'll drop off my Note7 at the AT&T store.
My plan is to wait a few days then contact AT&T, saying "Now that you have my phone back, when do I get a refund for the money I paid in installments and sales tax?" My hope is that this gets automatically refunded once they physically get the phone, despite what the store manager said about a December 31 deadline.
eelton said:
I'm picking up my S8+ on Friday, at which point I'll drop off my Note7 at the AT&T store.
My plan is to wait a few days then contact AT&T, saying "Now that you have my phone back, when do I get a refund for the money I paid in installments and sales tax?" My hope is that this gets automatically refunded once they physically get the phone, despite what the store manager said about a December 31 deadline.
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Why don't you just hand them the Note 7, get refund, buy S8+, or it should be swap?
That's essentially what I'm doing. But the manager said no refund after December 31. Actually, they initially charged me $600 in remaining payments, but I got that reversed (they admitted the charge was an error).
les_garten said:
Why don't you just hand them the Note 7, get refund, buy S8+, or it should be swap?
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Note 7
Can anyone who has had success exchanging their phone tell me their store location? Seems random but I am at the point with att I want to leave. I am trying to return my note 7 and the stores keep telling me no. The call center is telling me they have to but every location I go to its the same crap. Both corporate and other have the same stuff about dec31st..... doesn't make any sense to me but maybe if I can prove locations are in fact honoring the exchange I might have some luck.
At this point it seems like more a choice than corporate policy and all the hoops I've jumped through just this week I am at my breaking point.
I returned my note 7 for a full refund two weeks ago at the highway 151 store in San Antonio. They also gave me a refund for my case that I purchasedI'm picking up my s8 plus on Friday. Got a $100 off coupon for purchasing the phone at best buy mobile.
They refunded all my money on my debit card. They told me I couldn't get cash because they didn't have enough money in the store to give cash. They told me they could put it on any debit card of my choice.
-b0Ne
S8 refund
I was also given the same story about no refund being issued after Dec 31 but I refuse to take that as an answer. I called customer service at least 6 times and was placed on hold many of times, everyone kept telling me the same story and I just kept asking to speak to a manager and kept climbing up the chain. I mentioned taking legal action and they said a manager would call me back within 72 hours and he never did. I called the 7th time and the operator issued me the refund on everything i had paid except the tax (she said i had to try to claim that at the store where the phone was purchased. Will return once I get my phone today in the mail.
Good luck and don't let them take your money!!!
I took my Note7 back to the AT&T store today, having received my S8+ yesterday. After an hour there (most of it while they were on the phone with customer service), they said they couldn't take it back at the store, but they printed out a shipping label for me to return it.
At this point, I'm debating whether to mail it to AT&T and try to get my past payments refunded, or just keep the thing--maybe use it as a music player or something.
eelton said:
I took my Note7 back to the AT&T store today, having received my S8+ yesterday. After an hour there (most of it while they were on the phone with customer service), they said they couldn't take it back at the store, but they printed out a shipping label for me to return it.
At this point, I'm debating whether to mail it to AT&T and try to get my past payments refunded, or just keep the thing--maybe use it as a music player or something.
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I'm confused, did they give you your money back for it?