Fingerprint Not Responding - Samsung Galaxy S7 Edge Questions and Answers

I updated my SmG935a to the latest firmware (pl2) via Odin, and when my phone booted up, I got a message saying that my "fingerprint scanner is not responding try again later" I've tried everything. Hopefully someone knows what is happening I really want that feature back. PLEASE HELP!!!!!!

To elaborate more, I am fully stock and on a clean factory reset state. If I need to get my phone replaced, does anybody know if I would get a new or refurbished one? I really don't want to give up my new phone for some refurbished one because the software broke

RileyIssKing said:
To elaborate more, I am fully stock and on a clean factory reset state. If I need to get my phone replaced, does anybody know if I would get a new or refurbished one? I really don't want to give up my new phone for some refurbished one because the software broke
Click to expand...
Click to collapse
If you are fully stock, unrooted. Clean flash. And the problem still persists. You could try a custom rom. See if the problem is still there. If it is. Go back to stock unrooted and claim your warranty.
Sent from my SM-G935F using Tapatalk

Michel habets said:
If you are fully stock, unrooted. Clean flash. And the problem still persists. You could try a custom rom. See if the problem is still there. If it is. Go back to stock unrooted and claim your warranty.
Click to expand...
Click to collapse
Would my warranty replace my phone with a brand new one? What custom roms would you suggest? I know that there is very little development for the AT&T version and I would get cyanogen but I don't believe it's exists for my phone yet. Anything helps! THANKS!!!

RileyIssKing said:
Would my warranty replace my phone with a brand new one? What custom roms would you suggest? I know that there is very little development for the AT&T version and I would get cyanogen but I don't believe it's exists for my phone yet. Anything helps! THANKS!!!
Click to expand...
Click to collapse
Your bootloader is locked. So that would mean you can't get a custom rom. You could however go back to a previous version of stock firmware. Install that one. And see upon setup if the fingerprint my works when setting up the lock screen. If it doesn't respond it's probably a hardware fault.
Would you get a new or refurbished one. Don't know. Call Sammy and ask
Sent from my SM-G935F using Tapatalk

Michel habets said:
Your bootloader is locked. So that would mean you can't get a custom rom. You could however go back to a previous version of stock firmware. Install that one. And see upon setup if the fingerprint my works when setting up the lock screen. If it doesn't respond it's probably a hardware fault.
Would you get a new or refurbished one. Don't know. Call Sammy and ask
Click to expand...
Click to collapse
Thank you. I do not believe i can downgrade firmwares because the latest update updated the bootloader to rev4...

Michel habets said:
Your bootloader is locked. So that would mean you can't get a custom rom. You could however go back to a previous version of stock firmware. Install that one. And see upon setup if the fingerprint my works when setting up the lock screen. If it doesn't respond it's probably a hardware fault.
Would you get a new or refurbished one. Don't know. Call Sammy and ask
Click to expand...
Click to collapse
So I went to best buy where they had a Samsung center and the guy three ran a diagnostic and he got nothing wiring with the device and refused to let me have my phone replaced under a warranty. Should I try the AT&T store?

RileyIssKing said:
So I went to best buy where they had a Samsung center and the guy three ran a diagnostic and he got nothing wiring with the device and refused to let me have my phone replaced under a warranty. Should I try the AT&T store?
Click to expand...
Click to collapse
If Knox has not been tripped. So of it says 0x0 instead of 0x1. And you are in your warranty period. Then you should do a clean install. Totally clean. Just to be sure. Remove the SD card. And try again. If it still says failed. Then I should contact the retail store where you got it. If device says faulty finger print sensor I would get it fixed. u bought a expensive phone. It should work. An error is en error for a reason.
Sent from my SM-G935F using Tapatalk

Related

[Q] help my bricked galaxy S4 MF3

Installed https://play.google.com/store/apps/details?id=com.jrummy.font.installer&hl=en tried a custom font... BRICK
Things I tried to unbrick with
1.flashing a pit file in odin
Not tried
1. BestBuy, gonna trip out there after my college classes.
2. http://www.ebay.com/itm/Unbrick-Ser...t-/271267344770?ssPageName=ADME:X:AAQ:US:1123 would like to do this only as a last resort as i am broke right now.
I'm posting on XDA for some help/suggestions on what i should do. (please note I have no custom recovery)
Also I saw someone say they put their phone on T-Mobile and took a T-Mobile OTA to replace the MF3 and then bootloader unlocked the T-Mobile update.
Edit: I do have the SGH-1337 sim unlocked currently running on airvoice going to make the switch to T-Mobile sometime this week.
Don't mess with the pit file. Best case, it didn't do anything, worst case I'd it messes up your phone worse that it is. You never mentioned what state your phone is in. Did it boot? Boot into download or what.
I think your best bet is best buy. They seem to be able to flash the mf3 firmware. It's basically the same thing jtag would do and it's free.
jd1639 said:
Don't mess with the pit file. Best case, it didn't do anything, worst case I'd it messes up your phone worse that it is. You never mentioned what state your phone is in. Did it boot? Boot into download or what.
I think your best bet is best buy. They seem to be able to flash the mf3 firmware. It's basically the same thing jtag would do and it's free.
Click to expand...
Click to collapse
Wasn't thinking straight, it bootloops at the AT&T logo so I can hit download and stock recovery. tried factory reset from recovery, no dice. I'll be hitting up best buy asap. and do you anything about OTA'ing to T-Mobile and possibly unlocking that build?
Drake9897 said:
Wasn't thinking straight, it bootloops at the AT&T logo so I can hit download and stock recovery. tried factory reset from recovery, no dice. I'll be hitting up best buy asap. and do you anything about OTA'ing to T-Mobile and possibly unlocking that build?
Click to expand...
Click to collapse
You can use the Samsung kies program to do an emergency recovery. It should work. I'd try that before bestbuy.
Sent from my HTC One using xda app-developers app
galaxyjeff said:
You can use the Samsung kies program to do an emergency recovery. It should work. I'd try that before bestbuy.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
thanks for the suggestion, just put my phone in download I'm guessing?
Samsung sure does think they're protecting me by locking my bootloader. locked bootloader just creating problems ;-;
Kies just sorta sits here...
galaxyjeff said:
You can use the Samsung kies program to do an emergency recovery. It should work. I'd try that before bestbuy.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Except kies doesn't have mf3...and more often than not makes the phone worse than before as it does a partial flash of (older) MDL until it gets stopped due to bootloader
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
You'd probably be better off going to a Best Buy that has a "Samsung Experience" booth. They can flash it back to stock MF3. The normal BB service counter will have no clue what your talking about.
~wolverine~ said:
You'd probably be better off going to a Best Buy that has a "Samsung Experience" booth. They can flash it back to stock MF3. The normal BB service counter will have no clue what your talking about.
Click to expand...
Click to collapse
that's what I'm doing
Drake9897 said:
that's what I'm doing
Click to expand...
Click to collapse
Just cam back from my local Breast Boy. Phone got returned to perfect stock. The guy knew what he was doing and tried a few different things to get my phone on MDL/MDK like i asked and hes said the program wouldn't allow it. (I watched over his shoulder, no hope sadly :/)
Drake9897 said:
Just cam back from my local Breast Boy. Phone got returned to perfect stock. The guy knew what he was doing and tried a few different things to get my phone on MDL/MDK like i asked and hes said the program wouldn't allow it. (I watched over his shoulder, no hope sadly :/)
Click to expand...
Click to collapse
Glad you got it back working. There's no way it'll ever be able to be downgraded.

[Q] i337M Wifi/Network problems after flashing back to factory rom in ODIN

Can anyone Help me out here or try and lead me in the correct direction? So I tried to flash my Galaxy S4 i337M on BELL back to factory in odin. I used the I337MVLUAMDJ_I337MOYAAMDJ_I337MVLUAMDJ_HOME.tar.md5 But after flashing and booting up the phone Wi-Fi no longer works along with the phone either says "emergency calls only" or different SIM errors. I'm 100% sure the SIM works perfect I tested it in both or my other phones my Blackberry 9300 and my galaxy S3 and no problems. I have also downloaded that same bell rom from 3 different locations to see if rom downloaded incorrectly. The Phone is also rooted and has the philz_touch_5.18.2-jfltecan.tar.md5 recovery. Any help would be much appreciated.
vipergeis said:
Can anyone Help me out here or try and lead me in the correct direction? So I tried to flash my Galaxy S4 i337M on BELL back to factory in odin. I used the I337MVLUAMDJ_I337MOYAAMDJ_I337MVLUAMDJ_HOME.tar.md5 But after flashing and booting up the phone Wi-Fi no longer works along with the phone either says "emergency calls only" or different SIM errors. I'm 100% sure the SIM works perfect I tested it in both or my other phones my Blackberry 9300 and my galaxy S3 and no problems. I have also downloaded that same bell rom from 3 different locations to see if rom downloaded incorrectly. The Phone is also rooted and has the philz_touch_5.18.2-jfltecan.tar.md5 recovery. Any help would be much appreciated.
Click to expand...
Click to collapse
cant say about the wifi issue, im having my own issues too..but download and flash the correct or compatible kernel for that rom .. that usually fixes sim errors or no signal
Do you have Knox issued in download mode? If so, you need to install 4.3 firmware only
SaHiLzZ said:
Do you have Knox issued in download mode? If so, you need to install 4.3 firmware only
Click to expand...
Click to collapse
How can I tell if Knox is issued?
vipergeis said:
How can I tell if Knox is issued?
Click to expand...
Click to collapse
I found this....
knox kernal lock: 0x0
knox warranty void : 0x1
does this mean it is issued?
vipergeis said:
I found this....
knox kernal lock: 0x0
knox warranty void : 0x1
does this mean it is issued?
Click to expand...
Click to collapse
Means you tripped knox. Warranty is now void, and knox itself cannot be used, which has some corporate implications, but if you dont use active sync then it doesn't matter. Now that youve done that, enjoy flashing whatever you want. Cf auto root will give you root, then id install clockworkmod myself via rom manager, and look for a rom to flash. If you wanna keep stock can use xposed to tweak.
Sent from my SGH-I337M
lojak29 said:
cant say about the WiFi issue, I'm having my own issues too..but download and flash the correct or compatible kernel for that ROM .. that usually fixes Sim errors or no signal
Click to expand...
Click to collapse
so last night i flashed the bell 4.3 ROM and WiFi did start working. I do have signal however I'm still getting a unregistered Sim error. is there any kernel you would recommend? I'm willing to try anything at this point. I bought this phone and not more then a few days after getting it I screw my self out of using it.
vipergeis said:
so last night i flashed the bell 4.3 ROM and WiFi did start working. I do have signal however I'm still getting a unregistered Sim error. is there any kernel you would recommend? I'm willing to try anything at this point. I bought this phone and not more then a few days after getting it I screw my self out of using it.
Click to expand...
Click to collapse
If you flashed the stock rom, you'll already have the stock kernel. Did you perform factory resets after you flashed stock? You'll want to, i find it help. If you flashed back to odin with stock, and didn't unlock at some point, should auto assign apn, etc.
Can you confirm eimi and apn are correct? Did you clean flash? Wiping davlik, cache, and factory reset?
Sent from my SGH-I337M
So guys i figured out my problem..... Which really sucks... so I bought this phone off of kijiji. the reason why my phone shows up as unrecognized sim is because apparently the phone is stolen.... after just getting off the phone with bell I found this out. so I'm out $450 bucks... I don't know if its possible but is there maybe anyway for me to revive this phone still? change the imei # maybe? idk...
You could unlock it i suppose and use on another carrier, you'd need to purchase a new sim or get one on a plan from a new carrier, unless it gets listed somehow. Not much experience with stolen handset. Maybe go back thru kijiji support and push for a refund.
Sent from my SGH-I337M
azuziel said:
You could unlock it i suppose and use on another carrier, you'd need to purchase a new sim or get one on a plan from a new carrier, unless it gets listed somehow. Not much experience with stolen handset. Maybe go back thru kijiji support and push for a refund.
Sent from my SGH-I337M
Click to expand...
Click to collapse
I don't really wanna put anymore money into this phone if unlocking it doesn't work. and I tried to get a hold of the guy that sold the galaxy to me but no such luck. I think I just have a mini tablet on my hands? either that or a paper weight.
Sim card is like 50 bucks at most. Id unlock it (understand you'll lose LTE) and use a sim from another carrier. Can get them for travel or even online.
Sent from my SGH-I337M
azuziel said:
Sim card is like 50 bucks at most. Id unlock it (understand you'll lose LTE) and use a sim from another carrier. Can get them for travel or even online.
Sent from my SGH-I337M
Click to expand...
Click to collapse
Ill get it unlocked later today just phoned around someone will unlock it for $40. so ill give it a try. I will message back later with the results.
vipergeis said:
Ill get it unlocked later today just phoned around someone will unlock it for $40. so ill give it a try. I will message back later with the results.
Click to expand...
Click to collapse
. I would unlock, and see if you can borrow a friends sim on a different carrier to make a few calls. If it works, try and get the new carrier to sell you a SIM. they may or may not, depends if the device comes back stolen for them too.
there are guides here you can use to unlock. Usually just a code and combination of presses to unlock. Don't need to pay for it. Search out a few guides. Isn't all that hard, and theres a few apps that do it too.
azuziel said:
. I would unlock, and see if you can borrow a friends sim on a different carrier to make a few calls. If it works, try and get the new carrier to sell you a SIM. they may or may not, depends if the device comes back stolen for them too.
there are guides here you can use to unlock. Usually just a code and combination of presses to unlock. Don't need to pay for it. Search out a few guides. Isn't all that hard, and theres a few apps that do it too.
Click to expand...
Click to collapse
so just as you recommended I went on you tube and found a free way to unlock my phone. but even after unlocking it and using both a valid Koodo and Fido sims from my friends neither of them worked. both left with the same problem "unregistered sim / emergency calls only" So is there any real way to get my phone fixed? I dont think its possible to change the IMEI? not to imagine that its probably not legal... Any idea if I was to get a smashed s4 even if it was the i337M and say it was the US i337main motherboard would swapping it work?

Need help locating and solving a problem

So, my rooted N3 (running latest Crash Rom) has tge following problem: The ear-speaker (the one you hold your ear against while on the phone) has gone completely silent. The only way for me to call is using the loudspeaker. Or, and this is where it gets weird, using headphones.
I say weird, because the headphones jack and the ear-speaker are the same replacement part (so I guess the connect using the same wires too)
I went to a repair shop, they switched out the part, but even with a new part it disn't work. (They put back in the old one which saved me 70€)
They suggested it was a software problem and I should try to do a factory reset. I did just that but still using Crash Rom subsequently. I'm not saying it's a Rom or Kernel problem, a friend who works ar Orange even suggested it might be the motherboard or something.
The problem is, the phone is rooted and afaik the Knox counter is tripped.
Is there *any* way for me to either pin down the exact nature of the problem, or, go back to exact factory specs so I can claim guarantee (I guess that's not possible)
I'm not *too* knowledgeable as far as all this is concerned, unfortunately. I can follow rooting instructions and never bricked this phone (or the N-7000 I had before) which is more than most people I know can do, but unfortunately I'm still nowhere near an expert as most people here, hence my call for help.
Any ideas?
Sent from my SM-N9005 using Tapatalk
No way back with knox0*1....you should flash stock with odin first....
jup
try stock rom, stock kernel, factory reset
then report back
Killberty said:
jup
try stock rom, stock kernel, factory reset
then report back
Click to expand...
Click to collapse
I suppose there's a repository somewhere for those things...
Sent from my SM-N9005 using Tapatalk
Reelo said:
I suppose there's a repository somewhere for those things...
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
for sure.
www.sammobile.com/firmware
flash via odin (e.g. 3.09)
Killberty said:
for sure.
www.sammobile.com/firmware
flash via odin (e.g. 3.09)
Click to expand...
Click to collapse
Great, thamks. Living in Luxembourg I think I'll choose Netherlands. But what about the kernel?
Reelo said:
Great, thamks. Living in Luxembourg I think I'll choose Netherlands. But what about the kernel?
Click to expand...
Click to collapse
is included.
Reelo said:
I suppose there's a repository somewhere for those things...
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
You can easily browse the firmwares and get the download links with this app:
Phone INFO ★Samsung★ > Menu > 'Firmware Browser'.
Well I reinstqlled firmware via Odin. No change. Speaker still dead
And Knox says Warranty void 0x1
Well... since going back to unrooted stock didn't solve anything... might as well root again.
What's the latest safe way to root and has anyone got any recommendations for a good ROM. I liked Crash ROM but I'm open for something else, as long as it's STABLE, UNBLOATED and CLEAN. No need for a gazillion bells and whistles, I need stability and maybe the possibility to center the clock on top, add circle battery and date

N-910C Camera Failed - Even HW replacement doesnt solve!

Hi All,
Im posting this thread after review all others.
I have the phone for almost an year and everything was working fine.
Suddenly the Camera stopped working.
The problem is only in the rear camera. Front camera is working.
Wipe data / Factory reset from setting or Pwr+Home+Vol up doesnt help.
Also i even went to a phone shop and tried to replace the camera. After 3 different cameras the tech told me he dont know what to do and think need motherboard replacement. Another thing is the flash that i tought might stopped working but it is still functioning properly.
Need your wise help guys! Appriciate every comment or suggestion!
Thanks,
Eyal.
Have you tried reflashing the stock ROM back onto your device? There is a chance that the drivers for your main camera maybe corrupted or have been deleted. If that doesn't work then you are going to need a replacement motherboard.
DarkGuyver said:
Have you tried reflashing the stock ROM back onto your device? There is a chance that the drivers for your main camera maybe corrupted or have been deleted. If that doesn't work then you are going to need a replacement motherboard.
Click to expand...
Click to collapse
Thank you for taking time looking amd replying.Thats an intresting option. I didnt tried that.
However i also didnt found a root method for the N-910C. I would need to replace the kernel with a different one and i cannot find a suitable Kernel.
Let me explore this option and lets see.
If you have any direction on the rooting part it would be great.
Thanks,
Eyal.
Ummm, if you have no experience in rooting your device I would strongly recommend you avoid doing that as you can easily brick your device. I'd highly recommend you reflashing the stock ROM back onto your device to see if that will fix your problem. Otherwise you will need to replace the motherboard.
DarkGuyver said:
Ummm, if you have no experience in rooting your device I would strongly recommend you avoid doing that as you can easily brick your device. I'd highly recommend you reflashing the stock ROM back onto your device to see if that will fix your problem. Otherwise you will need to replace the motherboard.
Click to expand...
Click to collapse
Thanks man, ive rooted many devices i had in the past, the New ones dont need that as everything is quite good out of the box.
the problem is to find a kernel matching the 'C' version. all the rest is easy.
let me look into it.
djshubi said:
Hi All,
Im posting this thread after review all others.
I have the phone for almost an year and everything was working fine.
Suddenly the Camera stopped working.
The problem is only in the rear camera. Front camera is working.
Wipe data / Factory reset from setting or Pwr+Home+Vol up doesnt help.
Also i even went to a phone shop and tried to replace the camera. After 3 different cameras the tech told me he dont know what to do and think need motherboard replacement. Another thing is the flash that i tought might stopped working but it is still functioning properly.
Need your wise help guys! Appriciate every comment or suggestion!
Thanks,
Eyal.
Click to expand...
Click to collapse
Its a N-910C it still has warranty for a few months as each samsung phone comes with 24months. How could the Samsung Tech not replace or fix the camera under warranty?
Also why did they try 3 different types, you would have though after the first they would stop if they matched up the model number of the parts etc before even opening the phone.
djshubi said:
Thanks man, ive rooted many devices i had in the past, the New ones dont need that as everything is quite good out of the box.
the problem is to find a kernel matching the 'C' version. all the rest is easy.
let me look into it.
Click to expand...
Click to collapse
You would be better off just reflashing the stock ROM back onto your device rather than go hunting for the individual kernel. As the original firmware file probably has that within it.
A|ex said:
Its a N-910C it still has warranty for a few months as each samsung phone comes with 24months. How could the Samsung Tech not replace or fix the camera under warranty?
Also why did they try 3 different types, you would have though after the first they would stop if they matched up the model number of the parts etc before even opening the phone.
Click to expand...
Click to collapse
Thanks for your reply, im living in thailand and bought the phone in non samsung shop, so i have to go to this places where they almost know what they do , but frenkly they are pro's, for some reason it didnt work so they tried 3 cameerras , this is how it is here
DarkGuyver said:
You would be better off just reflashing the stock ROM back onto your device rather than go hunting for the individual kernel. As the original firmware file probably has that within it.
Click to expand...
Click to collapse
What do you mean?
Can i reflesh an unrooted phone?
in order to root i need to replace the Kernel as this is 5.1.1 (as far i understood have some lock mechanism from rooting)
if you know somehing else it would have alot.
Thanks,
Eyal.
djshubi said:
What do you mean?
Can i reflesh an unrooted phone?
in order to root i need to replace the Kernel as this is 5.1.1 (as far i understood have some lock mechanism from rooting)
if you know somehing else it would have alot.
Thanks,
Eyal.
Click to expand...
Click to collapse
From what I understand you should be able to reflash the stock Samsung ROM back onto your device. This will remove the root functions and restore your device back to when it left the factory.
DarkGuyver said:
From what I understand you should be able to reflash the stock Samsung ROM back onto your device. This will remove the root functions and restore your device back to when it left the factory.
Click to expand...
Click to collapse
Yes, but to re-flesh i need first to root the device. this is where i'm struggling.
djshubi said:
Yes, but to re-flesh i need first to root the device. this is where i'm struggling.
Click to expand...
Click to collapse
No, you shouldn't have to root your device in order to reflash the stock ROM back onto it. Just download the stock ROM from Sammobile and use Odin to flash it back onto your device. It's as simple as that. But you will loose the root features after you do this.
djshubi said:
Yes, but to re-flesh i need first to root the device. this is where i'm struggling.
Click to expand...
Click to collapse
Flash the latest stock ROM for your model with Odin. Root is NOT required for STOCK ROM.
djshubi said:
Yes, but to re-flesh i need first to root the device. this is where i'm struggling.
Click to expand...
Click to collapse
Got to sammobile.com, create an account, it's free. Download stock firmware for you device.
Google search flash firmware with ODIN, you'll get a many web pages with instructions and there's a youtube video also.
https://www.google.com/search?espv=....0..0.0....0...1c..64.serp..0.0.0.cyqn6CcxG_E
DarkGuyver said:
From what I understand you should be able to reflash the stock Samsung ROM back onto your device. This will remove the root functions and restore your device back to when it left the factory.
Click to expand...
Click to collapse
Hi Guys,
Thank you for your responses, i have tried with Odin and downloaded the correct firmware from Sammobile (by verifying *#1234#) and after Odin pass successfully the device was not able to boot from the new firmware. so it rebooted again and returned to the former status (with all the apps and everything i currently still have ) means in other words Odin failed or i did something wrong.
i will keep trying. and update you.
Thanks,
Eyal.
dicksteele said:
Got to sammobile.com, create an account, it's free. Download stock firmware for you device.
Google search flash firmware with ODIN, you'll get a many web pages with instructions and there's a youtube video also.
https://www.google.com/search?espv=....0..0.0....0...1c..64.serp..0.0.0.cyqn6CcxG_E
Click to expand...
Click to collapse
Thank you Sir, im trying, first shot failed now going back to square 1
will update you, thanks for taking the time and answer.
djshubi said:
Thank you Sir, im trying, first shot failed now going back to square 1
will update you, thanks for taking the time and answer.
Click to expand...
Click to collapse
Well, at least you didn't brick your device. Follow this video from Sammobile on how to flash your device back to stock
djshubi said:
Thank you Sir, im trying, first shot failed now going back to square 1
will update you, thanks for taking the time and answer.
Click to expand...
Click to collapse
What did it fail on? If it was sboot.bon that's the bootloader and you need to get the same version that was previously on your phone (Didn't read the post above. Try below, that will probably work).
---------- Post added at 11:29 AM ---------- Previous post was at 11:28 AM ----------
djshubi said:
Hi Guys,
Thank you for your responses, i have tried with Odin and downloaded the correct firmware from Sammobile (by verifying *#1234#) and after Odin pass successfully the device was not able to boot from the new firmware. so it rebooted again and returned to the former status (with all the apps and everything i currently still have ) means in other words Odin failed or i did something wrong.
i will keep trying. and update you.
Thanks,
Eyal.
Click to expand...
Click to collapse
After it boots up and fails, go into the stock recovery and do a factory reset. That should bring it up.
Guys, thank you all for your help, it is really not obvios!!
end of the day, i was able to reflesh my phone, this didnt help, camerra still failed to open. im now stuck again, i will try to find our an official samsung dealer who fix HW (dont think i can find one, but lets give it a shot...
if you have other ideas... then you off course welcome
Thanks,
Eyal.

update killed my phone

Hi All,
So about an hour ago I searched for an update knowing that Verizon was supposed to be pushing out a security update today. It found an update and installed it. After reboot, the phone will not start. The splash screen shows the unlocked lock and the word "custom." The next screen says "Start Up Failed - Your device didn't start up successfully. Use the Verizon Software Repair Assistant on a computer to repair your device. Connect your device to your computer to get the Verizon Software Repair Assistant." More specifically, in the corner it says "Custom binary blocked by SECURE BOOT (boot.img)."
The Verizon Software Repair Assistant doesn't pop up when I plug it into my computer, and I can't find it online.
Ironically this is the ONE phone I have not actually tinkered with so yeah... VZW said they will most likely have to ship my work a new phone for replacement. I can't expedite that since I'm not authorized on the work account. Is there an image for Odin floating around that I can use to flash this myself? Help me please!!!
You did tinker, you tried to install the wrong/a bad file.
Odin to stock, there's a thread in one of the S7/S7e forums with the Verizon stock files.
Sent from my SM-T710 using Tapatalk
yonith2 said:
Hi All,
So about an hour ago I searched for an update knowing that Verizon was supposed to be pushing out a security update today. It found an update and installed it. After reboot, the phone will not start. The splash screen shows the unlocked lock and the word "custom." The next screen says "Start Up Failed - Your device didn't start up successfully. Use the Verizon Software Repair Assistant on a computer to repair your device. Connect your device to your computer to get the Verizon Software Repair Assistant." More specifically, in the corner it says "Custom binary blocked by SECURE BOOT (boot.img)."
The Verizon Software Repair Assistant doesn't pop up when I plug it into my computer, and I can't find it online.
Ironically this is the ONE phone I have not actually tinkered with so yeah... VZW said they will most likely have to ship my work a new phone for replacement. I can't expedite that since I'm not authorized on the work account. Is there an image for Odin floating around that I can use to flash this myself? Help me please!!!
Click to expand...
Click to collapse
where did you "find" this update? unless you went to settings and hit software update, you probably downloaded an incorrect update for the wrong phone, which soft bricked it. needs a re-flash.
jayochs said:
where did you "find" this update? unless you went to settings and hit software update, you probably downloaded an incorrect update for the wrong phone, which soft bricked it. needs a re-flash.
Click to expand...
Click to collapse
I did in fact hit software update and let the phone search for the update itself. I have no reason to lie about this. I'm the first to admit when I screw up. I see someone has the firmwares on his mediashare in this post: http://forum.xda-developers.com/showpost.php?p=65764861&postcount=14. I just requested access to the file I need.
yonith2 said:
I did in fact hit software update and let the phone search for the update itself. I have no reason to lie about this. I'm the first to admit when I screw up. I see someone has the firmwares on his mediashare in this post: http://forum.xda-developers.com/showpost.php?p=65764861&postcount=14. I just requested access to the file I need.
Click to expand...
Click to collapse
UPDATE: I was able to get the phone back to life by doing a recovery boot (power up + home button + power). Previously, I was doing it the LG G2 way not using the home button. The phone booted all the way but now it still says I'm "custom." I'm holding off on using Odin to flash the full stock firmware because I've read that it won't reset that custom thing. Thoughts on Odin?
If you flash a factory image you should be good. Just make sure it's for the variant you are using.
Another update: I spoke with a great VZW rep today and explained everything. She posted an androidcentral forum link in the ticket where a woman had the same exact thing happen to her on her GS6. She also put in there that my valid is still valid. So that's that and I'll just keep using the phone as is now.
I just got the pop up for the OTA too...anyone had luck with it?
Sent from my SM-G930V using Tapatalk
evilbeef54 said:
I just got the pop up for the OTA too...anyone had luck with it?
Sent from my SM-G930V using Tapatalk
Click to expand...
Click to collapse
Update worked fine, no brick here. Don't know what it changed
djh816 said:
Update worked fine, no brick here. Don't know what it changed
Click to expand...
Click to collapse
Same here. Appears to be some sort of security updates but no details. It does not include the March patches from Google.
Maybe you are rooted while upgrading your device into a new firmware? Some of peoples have problems with this.
charleslolpe said:
Maybe you are rooted while upgrading your device into a new firmware? Some of peoples have problems with this.
Click to expand...
Click to collapse
If he is rooted he'd be the only rooted Verizon S7, so I doubt it.
Sent from my SM-G935V using Tapatalk
charleslolpe said:
Maybe you are rooted while upgrading your device into a new firmware? Some of peoples have problems with this.
Click to expand...
Click to collapse
Definitely wasn't rooted. I still suspect some goofball engineer at VZW in my area posted the update before it was signed properly or something like that. The phone has been working great though. It was a worthy upgrade from my LG G2.
_Dennis_ said:
If he is rooted he'd be the only rooted Verizon S7, so I doubt it.
Sent from my SM-G935V using Tapatalk
Click to expand...
Click to collapse
yonith2 said:
Definitely wasn't rooted. I still suspect some goofball engineer at VZW in my area posted the update before it was signed properly or something like that. The phone has been working great though. It was a worthy upgrade from my LG G2.
Click to expand...
Click to collapse
Oh I'll research that problem maybe soon as possible just learning how to fix it.
---------- Post added at 05:45 AM ---------- Previous post was at 05:42 AM ----------
yonith2 said:
Definitely wasn't rooted. I still suspect some goofball engineer at VZW in my area posted the update before it was signed properly or something like that. The phone has been working great though. It was a worthy upgrade from my LG G2.
Click to expand...
Click to collapse
Oh If that is not the issue so it means you upgraded your phone with storage is full and battery bellow 50%.
Just got the SAME problem flashing stock did not fix it
yonith2 said:
Another update: I spoke with a great VZW rep today and explained everything. She posted an androidcentral forum link in the ticket where a woman had the same exact thing happen to her on her GS6. She also put in there that my valid is still valid. So that's that and I'll just keep using the phone as is now.
Click to expand...
Click to collapse
File please man

Categories

Resources