Hi guys.
I'm here to share a problem I'm having with my Nexus 6P: it often gives a crash randomly, needing to be restarted by force.
This does not happen because of a specific app and sometimes happens even at boot , when Google logo still not appeared.
I already using the phone about two weeks.
I received him with rom stock 6.0.1 and had the upgrade to Nougat available.
I thought the upgrade to 7.0 would correct the problem, but it was not what happened.
From the update I also felt that the crashes were more frequent when the battery was at a very low level, between 20 and 15% (as commented in a reddit threat that I can't copy here).
Following some recommendations that I found , I formatted the Nexus 6P with the factory settings to see if the problem returned.
Yes, it happened again.
I formated again and was gradually installing my apps to check if it was not a specific app.
I did it at last three times.
On these occasions, apps like Google Keep, Duolingo, ES File Explorer, Google Fit, Podcast Republic and even the Play Store gave the crash.
I formatted again and installed each app one by one again to try to identify a culprit and had the same results.
To try to work around the problem, I decided to go for a clean install of the entire OS with the latest build using the SDK (adb and fastboot).
Even with the flash of the latest build I continued to have this crash problem.
So I decided to go for custom roms.
I installed Pure Nexus and Sinless, and continued having problems with crash.
I tried to install the CyanogenMod, but failed. After flashing the rom, GAPPS and vendor image, the device crash in the Google logo.
My last attempt was to go deeper and replace the kernel as well.
I installed ElementalX (7.0) and Pure Nexus as ROM.
In the beginning, I still had many crashes, so decided to make some changes in the kernel ElementalX.
In a desperate attempt, I decreased the CPU clock all to minimum (1248 MHz).
Interestingly the crashes started to occour less frequently, but they still happen randomly and unexpectedly.
I have no idea if this reduction in CPU speed had any effect or was placebo.
What matters is that I'm still having crashes and I wonder if anyone has any idea of this solution to my problem.
Thank you guys!
PS.: the return of the phone is not an option. I'm in Brazil.
PS2.: sorry for my bad english.
Wow you have exhausted every idea... Return sounds like all that's left unless you wanna try putting the phone in the oven to see if it's just bad solder.
Sent from my Nexus 6P using Tapatalk
I'm thinking you've got some damaged or corrupted internal storage there.
Sent from my Nexus 6P using Tapatalk
Related
Hi.
I'm new to Nexus 7 and after a short time using it I began experiencing some strange issue with the it. While surfing the web over WiFi (note that I'm using the first Nexus 7 with WiFi only) after a short time glitching lines appear on the screen (as shown on the image attached) and some loud white noise coming from the speaker. It's stuck like this for about 30 seconds and then reboots. After reboot, everything seems normal, till it comes again. It takes 15-30 minutes of surfing and I believe the time depends on the intensity of surfing. Seems like WiFi modem somehow affects the GFX driver.
Note that I was first running android 4.1.1 and recently updated to 4.2. Updated didn't fix the problem. I've rooted the device with "Nexus 7 root toolkit v.1.5". Note sure if the rooting affected it somehow, as I rooted the device on second or third day of use.
Anyone have an idea of what could be wrong or how I might fix it? Or it's HW issue and I should turn it to Google?
Thanks!
So I'm the first and only one with such problem???:silly:
I could be wrong here but that seems like more of a hardware(warranty) kind of issue. However, I had the speaker issue after flashing a custom ROM (sparks linario 4.2.1) and I had the speaker issue (along with a host of other bugs buts that's beside the point). I flashed stock and unrooted and the problem was fixed... I know it might not help your case but I thought ide let you know. Its possible the toolkit caused the issues and flashing back to stock and rooting with another method may solve your issue (that's what I would try). But if you end up sending it in under warranty for god sakes, unroot and relock your bootloader first! Otherwise Google probably won't honor your warranty.
Good luck friend.
Sent from my Nexus 7 using xda app-developers app
I have a Canadian Note 3 (SM-N900W8), it's KNOX 0x0 rooted and I have CM11 M12 installed. I have been using only the M builds since I got this phone, I didn't even set up Touchwiz when I got it, I rooted and installed Cyanogenmod out of the box.
Now, with the new CM12 builds coming out, what happened to CM11, are they going to fix the remaining issues? Or did they just bail on legacy KitKat users because I'm having TONS of problems and I don't want lollipop, it runs like absolute crap for the nightlies right now and CM11 M12 isn't much better. Bluetooth takes a couple of attempts to connect, when it does my phone runs super slow to the point it force restarts. For instance, if I'm driving around, listening to music on the car stereo, pull over some where, find a new album on Google Music, start playing that, it's all good, do this a few times, every time I use my phone it gets slower and slower until it force restarts and then bluetooth has trouble connecting again. I've tried this on a few other vehicles of different brands and aftermarket stereos and it's the same result.
Audio is all funky when bluetooth is on too, it sounds like robots for the system sounds and if bluetooth drops while it's connected the music starts playing from the phone and sounds all roboty. I always do clean flashes too and the latest Paranoid Android GAPPS every time I reflash, the ROM is fine out of the box, works flawless for the first few days but after awhile, it becomes so bad I have to backup, wipe, reflash, and start over for another few weeks.
Another issue is somewhere between M8 and M12 one of the builds corrupted my SD card, I tossed in a second new card, it was corrupted again, FutureShop won't give me another one and said my phone is breaking them so I'm SD-less right now.
There are also quite a few apps that force close, but always at random, it's never when doing the same thing over and over, for instance, I can be scrolling through G+ and it tells me settings has stopped working, wasn't even using settings, didn't even have it open, haven't clicked it since booting my phone, just randomly stops working for no reason, this also happens all the time with the Camera, it says it just stops working when I haven't even used it and then if I try to use it, it says the camera is disconnected and won't work until I reboot.
I turn my phone off every night while it's charging and turn it back on every morning so every morning it gets a fresh restart, and I have to restart my phone probably 5ish times a day, if I'm using bluetooth more then normal then there's quite a few more unintentional reboots in there as well.
The last issue, which is a known issue is NFC not working, is there a fix for this yet? I kinda miss this feature and with how flawed CM11 is getting I don't know where to turn since they always seemed to be the most stable out of everything I've tried.
Any before anyone says Temasek's CM builds, I tried it, the final for CM11, it was worse then M12, it's exactly the same as M12, but every issue happens more frequently. Also, the pull down menu (when pulling down from the top right to show toggles), the bottoms of the last row was cut off so it didn't look very appealing either, it also used WAY more battery life, I usually get a full day out of one charge, so around 18 to 20ish hours on one charge, with temaseks cm11 I had to charge my phone half way through the day, sometimes my phone would just die on me without me knowing, the battery usage was always Android System.
A new problem that just happened lastnight was Google Keyboard was deleted and only the voice search would work, but "voice search can't be reached" so I couldn't search for another keyboard app from the playstore. I also used the stock GAPPS so AOSP keyboard is replaced with Google Keyboard, I had to reflash again this morning because I couldn't figure out the keyboard thing, there wasn't even a keyboard under languages in settings so I had no options to pick which keyboard to use. When I reflashes this morning I used the Modular GAPPS to it keeps the AOSP Keyboard just in case this happens again but I'm getting really tired of only having a reliable phone for a few weeks.
So, are there any fixes for these issues?
Bluetooth taking multiple attempts to connect
Bluetooth forcing random reboots
Bluetooth making audio from device all funky and sounds like a robot
Corrupting SD cards
Random system apps stopping without me even using or opening them
Google Keyboard vanishing
Are there any stable ROMs I could try for the HLTE? Maybe one that has working NFC? I'm almost thinking of going back to stock *throws up in mouth* but I don't know what else to do with how many bugs there are and Lollipop is only getting worse with the issues.
I'm also trying to avoid Lollipop because everything is white, Note 3 is an AMOLED display, each pixel illuminates on it's own so white screens use WAY more battery life then black ones which was a feature of Temasek's CM11 that I liked, had the option in settings to make everything black like the good old days.
So guys? Really out on my luck here, not sure what the next step is, any fixes for these problems? Any other ROM's I could try? Would flashing a new recovery and reflashing CM11 M12 fix some of these issues? I'm using Xiaoli CWM v6.0.4.7(20140125). Would the fact that KNOX isn't tripped have something to do with this? I really don't understand why there aren't more posts for these issues which leads me to believe I'm one of the only ones experiencing them.
Any help or suggestions would be greatly appreciated
EDIT:
I forgot to mention that when recording audio or video, it's as if the mic gain is set on full so even the slightest sound is pure distortion, normal talking volume and it clips, I found an app that lets me choose between the mics and when I pic the external mic, it's all muffles as if something is covering it but my phone wasn't in a case while I was testing so I'm not sure what the deal is there but I can't record any decent audio with this and when I record in 4K using Cinema FV-5, all the videos turn out looking like Anaglyph 3D but all pink and green, it's really weird and I don't understand why, but 1080p at 60fps works fine.
I am on CM12 and luckily have had no issues at all. I came from KK 4.4.4 and still have the NB7 BL and modem. I tried one of the guys slim ROMs alpha builds but had issues (probably operator error) but I've tried Bluetooth, GPS, WiFi , LTE etc and everything is good. Not sure what to tell you. I do however always wipe internally and d/l all my apps again through WiFi. A bit cumbersome I know but it won't give me any residual data.
Sent from my SM-N900W8 using XDA Free mobile app
I enrolled to beta programa like 3 weeks ago and everything was just fine, but yesterday after some apps updated the phone started freezing a lot, all the apps started crashing especially WhatsApp and Instagram, when I unlock the phone it takes like 5 seconds, also a lot of times when I go to the home screen after writing something, the keyboard stays on screen and it doesnt hides, I dont know what is happening, if someone could help me I would thank it a lot.
Juandos23 said:
I enrolled to beta programa like 3 weeks ago and everything was just fine, but yesterday after some apps updated the phone started freezing a lot, all the apps started crashing especially WhatsApp and Instagram, when I unlock the phone it takes like 5 seconds, also a lot of times when I go to the home screen after writing something, the keyboard stays on screen and it doesnt hides, I dont know what is happening, if someone could help me I would thank it a lot.
Click to expand...
Click to collapse
Don't mean to scare you, but that is exactly what was happening to me right before going into an unrecoverable bootloop. Nothing I tried revived the device, although there have been some that have been able to. I ended up RMA'ing my device as nothing I did brought it back to life. You might be in a different situation but just giving you a heads up.
*Bump*
Stock 7.1.1 and rooted here. I've been on the official 7.1.1 release for our 6P's since early December, and for the past week or so, I've been experiencing freezing as well. I'd be in the middle of typing in Hangouts, streaming music in the car via bluetooth and Spotify, or just waking the phone up from sleep. For the past few days, I've been getting 3-4 freezes per day.
On rare occasions, I've left the phone alone to settle, and it returns to normal, but more times than not, a hard reset is the only 'fix'; until the next freeze.
I reluctantly wiped the phone, unrooted, flashed stock 7.1.1 and re-rooted all via NRT last night. The phone froze again this morning coming off the charger...
Granted, it decided to restore 528mb's worth of WhatsApp history as soon as I unplugged it (why it didn't restore on charger overnight is beyond me though). Will update if it freezes again.
The phone runs butter smooth with zero issues other than these freezing occurrences though. MO, the 6P is the best all-rounded phone currently available, even if it's a year old already.
Appreciate any help or suggestions!!
That's odd try ex kernel and over clock or try HEBF manager on play store
Quick update. Couldn't bear the multiple freezes per day, so I called Google to ask for help. Apparently I've done everything I can on my end (including a factory reset and updating to the latest firmware), so they sent out a replacement 6P to me free of charge. They'll also be covering the courier/shipping costs for my old 6P too. Fantastic customer service. Kudos to them!! I called them Tuesday morning (20th Dec) Australian time, and received my replacement 6P Friday afternoon (23rd Dec). Very quick indeed
Half a day after setting up my replacement 6P, including updating to 7.1.1, I started getting the same symptoms as my old 6P. Freezing, unresponsiveness, etc. Persisted for another day and had enough. I've since done a full wipe and downgraded back to the final 6.0.1 release, and it's been stable as a rock for 3 days now. No freezes, lagginess, nothing.
So I deduce it might actually be a software issue with 7.1.1, and not a hardware problem. It appears a growing number of Pixel and Pixel XL users are also experiencing random freezes on their new phones running 7.1.1 too...
Looks like I'll stick with 6.0.1 until Google makes a formal announcement and something is done about 7.1.1. I've missed Xposed and GravityBox too, so 6.0.1 is all good. Most importantly, it's stable
Had you ever tried booting into safe mode to see if maybe an app was causing the issue? Maybe a compatibility issue between an installed app(s) and 7.1.1
redduc900 said:
Had you ever tried booting into safe mode to see if maybe an app was causing the issue? Maybe a compatibility issue between an installed app(s) and 7.1.1
Click to expand...
Click to collapse
Thanks for the pro tip. I did consider doing that with the replacement 6P, but the only apps that I had installed were the stock Google ones that came with 7.1.1, WhatsApp, Facebook, Twitter, Instagram and SwiftKey. I just assumed if such popular apps were the cause, a lot more people would have pinpointed them as the problem?
I did however read a few users claiming SwiftKey to be the culprit prior to RMA'ing my old device, but even after uninstalling that from my old phone, I was still getting the freezing issues.
So, i've had my Nexus 10 since launch, and stopped using it about a year or so ago because the wifi basically became unusable in terms of speed and disconnects.
I tried updating, flashing Cyanogen etc to rule out potential software issues, yet still it's knackered! Currently i'm trying to install Speed Test from the app store, and it reached to 5% then crashed. Tried updating google play services, it downloaded "72kb", then froze for 2 minutes, then changed to 1.14MB and currently hasn't updated for 5 minutes
Is this a known issue, anything you guys can suggest to help debug it?
sg86 said:
So, i've had my Nexus 10 since launch, and stopped using it about a year or so ago because the wifi basically became unusable in terms of speed and disconnects.
I tried updating, flashing Cyanogen etc to rule out potential software issues, yet still it's knackered! Currently i'm trying to install Speed Test from the app store, and it reached to 5% then crashed. Tried updating google play services, it downloaded "72kb", then froze for 2 minutes, then changed to 1.14MB and currently hasn't updated for 5 minutes
Is this a known issue, anything you guys can suggest to help debug it?
Click to expand...
Click to collapse
Try my post #162 "Fixed slow wifi" in [ROM][manta][UNOFFICIAL] Resurrection Remix for Nexus.
The problem arose in the first week of January.
Then I have done necessary criteria to have a custom rom.
But the roms failed to work properly in my phone. Mostly, with every rom, the SOUND was not working,
Then I have installed PE 10 PLUS, and it worked fluently without an issue.
But recently, with the PE 10 PLUS rom, the phone started to misbehave again and the apps are showing errors time to time
like, " X app is not responding", "SYSTEM UI ISN'T RESPONDING" .
And the phone freezes and gets restarted.
I don't think there is a sound IC issue, because, with PE rom, the sound was perfect.. So, what can be the issue and what i have to do?
nilanjan.joy said:
The problem arose in the first week of January.
Then I have done necessary criteria to have a custom rom.
But the roms failed to work properly in my phone. Mostly, with every rom, the SOUND was not working,
Then I have installed PE 10 PLUS, and it worked fluently without an issue.
But recently, with the PE 10 PLUS rom, the phone started to misbehave again and the apps are showing errors time to time
like, " X app is not responding", "SYSTEM UI ISN'T RESPONDING" .
And the phone freezes and gets restarted.
I don't think there is a sound IC issue, because, with PE rom, the sound was perfect.. So, what can be the issue and what i have to do?
Click to expand...
Click to collapse
Hey, I have the same issue with accessing mic speaker and sometimes camera too... I thought it's some IC issue. Let me know if any ROM gets around this issue
shrae said:
Hey, I have the same issue with accessing mic speaker and sometimes camera too... I thought it's some IC issue. Let me know if any ROM gets around this issue
Click to expand...
Click to collapse
Hi there. I used PE 10+ after facing the issue. Around one month, it was okay, but after the month, it started the same issue again, saying, "System UI IS NOT RESPONDING" then everything became unable to use.
Testing many roms, I found Evolution UI latest version working. please be noted, the roms has several bugs and SOT is lesser than the roms I used before.