For those of you who root your phones, is it ever a problem when you come to sell it? Presumably you have to declare it's been rooted and Knox has been tripped, so things like Samsung Pay won't work.
That's pretty much all that's been holding me back rooting my S7 Edge.
No issues faced ever selling a rooted device here in India. Infact all of my devices are rooted the day they are unboxed
I have faced some issues with the selling of rooted devices
People here (Greece) know about the KNOX counter and they demand a very big discount from the price
I had issues with selling my old S6. I had the ad for 400 euros back then and because it was rooted he asked 250
Android pay will still work if unrooted right?
yes android pay will work.
Sent from my SM-G935F using XDA-Developers mobile app
What's here to discuss? If you don't disclose the actual state of the good your selling, it's straight up fraud. In this case the missing ability to use Samsung My Knox due to a tripped Knox counter, plus the fact that it voids the warranty. After all, this device is marketed as one that can create secure containers using the My Knox app.
I hate idiots who think they're smart because they scam people. The final straw for me was this incident. Basically, I'm never going to buy a used/second hand device, ever. World is full of d*ckheads.
I've sold many, many rooted devices. I always explicitly told people about their bootloader and warranty state. I always write signed protocols that the buyer was thoroughly informed about the devices condition which s/he also has to read and sign.
Of course I sold those devices to a much lower price, which imho is the correct thing to do when you sell something of non-original, altered condition.
What about chinese phones? Some of them come pre rooted and well. Who knows if the manufacturer gives You warranty.
I've sold a couple of rooted phones but no one really cared about warranty, and I always was able to sell them for nearly full price. I never had a buyer that contacted me after buying the phone and complained. They all seemed happy. Probably because in my country such thing as warranty doesn't exist. Everyone orders replacement parts from the internet or they just buy a new device (mostly a worse one).
Pure luck none of them contacted you. Never had luck. Don't need it. Warranty exists where I live. 1. It'd be dishonest. 2. Don't have time for the headaches when problems occur because I wanted to earn some money in a highly questionable way. 3. I'd hate it if someone sold me a rooted device without telling me.
In Bosnia also nobody cares if the phone is rooted or not, you can tell them, but first most of people do no know what it means. I do not know anybody here who wants to use knox security features, and also here you have warranty just if you buy a new phone, if you buy it used there is no warranty anyway so it really does not matter here.
Unless you live in US and countries that have Android Pay selling rooted phones won't be a problem
Sent from my Moto G using Tapatalk
Biggenz said:
For those of you who root your phones, is it ever a problem when you come to sell it? Presumably you have to declare it's been rooted and Knox has been tripped, so things like Samsung Pay won't work.
That's pretty much all that's been holding me back rooting my S7 Edge.
Click to expand...
Click to collapse
I sold my first s7 edge rooted on Kijiji. I just wrote that it had been rooted on the ad.
Sent from my SM-G935W8 using XDA-Developers mobile app
i'm looking to buy a rooted s7 for verizon..
if anyone has one let me know..
Related
Supposedly untouched brand new in box "unlocked". When I went to give it the ol rootaroo found the knox at 0x1. So here is my question.
Other than screwing me out of the warranty, what other problems will this cause me?
It's a tmobile. What happens when kit kat comes along, or any other update, am I going to be able to update? As of now, there are no roms, so I am stuck with what samsung sends down the pike and if I cant even get that then what good is the phone. I put in an open case, but if it's not going to screw me up too bad, I might just keep it. However, at 649, for another 50 I can buy one straight from tmobile. Should I return it?
Regards,
J
jackler1 said:
Supposedly untouched brand new in box "unlocked". When I went to give it the ol rootaroo found the knox at 0x1. So here is my question.
Other than screwing me out of the warranty, what other problems will this cause me?
It's a tmobile. What happens when kit kat comes along, or any other update, am I going to be able to update? As of now, there are no roms, so I am stuck with what samsung sends down the pike and if I cant even get that then what good is the phone. I put in an open case, but if it's not going to screw me up too bad, I might just keep it. However, at 649, for another 50 I can buy one straight from tmobile. Should I return it?
Regards,
J
Click to expand...
Click to collapse
Aside from the warranty which you have mentioned, Not a lot else except KNOX functions (which unless you use for company purposes is useless to the every day user 99% of the time) -
As for returning it, it's up to you, if you feel you have been tricked into buying a phone with no warranty and mis sold, then return it
It was misrepresented as "new" so you do have an option to return. Hopefully you paid via paypal or a secure way as I wouldn't trust them to return the monies voluntarily.
jackler1 said:
Supposedly untouched brand new in box "unlocked". When I went to give it the ol rootaroo found the knox at 0x1. So here is my question.
Other than screwing me out of the warranty, what other problems will this cause me?
It's a tmobile. What happens when kit kat comes along, or any other update, am I going to be able to update? As of now, there are no roms, so I am stuck with what samsung sends down the pike and if I cant even get that then what good is the phone. I put in an open case, but if it's not going to screw me up too bad, I might just keep it. However, at 649, for another 50 I can buy one straight from tmobile. Should I return it?
Regards,
J
Click to expand...
Click to collapse
It is not new. Return.
And don't buy electrical things at eBay unless you want to take risk.
A friend recently bought what was supposed to be a used, unlocked AT&T S3 on Amazon, to use on T-Mobile. When she got it I discovered that it is actually a T-Mobile S3. She had problems getting any data connection on it and after speaking with T-Mobile tech support for a few days they ran her IMEI and said they would honor the warranty, she explained that she bought it from a 3rd party and that they said that it doesn't have a warranty but the tech said not to worry, it is covered by the manufacturer. T-Mobile is currently sending her another S3 at no cost.
Sent from my S3 using whatever is in the chamber...
radicalisto said:
Aside from the warranty which you have mentioned, Not a lot else except KNOX functions (which unless you use for company purposes is useless to the every day user 99% of the time) -
As for returning it, it's up to you, if you feel you have been tricked into buying a phone with no warranty and mis sold, then return it
Click to expand...
Click to collapse
So are you saying that should updates come, such as kit kat, I will have no problems getting said updates?
I just want to make sure the phone isn't locked out from updates, won't care if I ever get roms.....
Yeah you'll get updates, if you're rooted you won't get them via OTA though. You'll have to use KIES or flash via ODIN. Not really a massive task tbh
Sent from my SM-N9005 using XDA Premium 4 mobile app
.... and you'll probably get those updates much faster here on XDA than you will via OTA updates anyway!
Your factory warranty will not be voided if you simply root you device. A simple OTA update (say too Kit kat, from approved channels) WILL trip KNOX. My wife's stock 8" got the update through Samsung and the fuse tripped. Those of you *****ing about it are going to sure be red when you do update to KitKat and find out its been tripped. I work for a legacy company that only uses secure devices. That's why we have KNOX, its not for a witch hunt to find out who has rooted what and wiggle out of the warranty. Unless you change how the CPU works ( overclocking and such) that can damage the device, that is a different story. But simply rooting without any additional adjustments other than program removal, debloating or changing how buttons work will not void your manufacturers warranty.
This has been bugging me for while.
Sorry.
Back to Star trek.
https://www.samsungknox.com/en/blog...ox-enabled-devices-and-knox-warranty-void-bit
https://www.samsungknox.com/en/blog/about-cf-auto-root
Sent from my SM-P600 using xda app-developers app
mk2flip said:
Your factory warranty will not be voided if you simply root you device. A simple OTA update (say too Kit kat, from approved channels) WILL trip KNOX. My wife's stock 8" got the update through Samsung and the fuse tripped. Those of you *****ing about it are going to sure be red when you do update to KitKat and find out its been tripped. I work for a legacy company that only uses secure devices. That's why we have KNOX, its not for a witch hunt to find out who has rooted what and wiggle out of the warranty. Unless you change how the CPU works ( overclocking and such) that can damage the device, that is a different story. But simply rooting without any additional adjustments other than program removal, debloating or changing how buttons work will not void your manufacturers warranty.
This has been bugging me for while.
Sorry.
Back to Star trek.
https://www.samsungknox.com/en/blog...ox-enabled-devices-and-knox-warranty-void-bit
https://www.samsungknox.com/en/blog/about-cf-auto-root
Sent from my SM-P600 using xda app-developers app
Click to expand...
Click to collapse
In download mode it quite clearly reads "warranty is void". Now if that message will be honored by the manufacturer and/or vendor (it) is another story altogether. But as far as the device knows the warranty *is* Void and none of your links deny that.
Now knox , may well have been designed for corporate security, sure, but that doesn't stop Samsung to also use it to deny paying for warranties. You , can call it a scheme as much as you want, but there is not one official source to deny that.
Was the knox wire tripped from official update? Bummer, no warranty for you...
Samsung in Scandinavia (Samsung Nordic office) has confirmed that a tripped knox is auto void warranty ...
A friend of mine works for a major tech importer (they sell to retailers, but also handle a good deal of the warranty shipping/repairs etc) for the scandinavian countries and according to him the support dept is supposed to check if the knox fuse is 0X0 before they do anything with the device. Major bummer!!
Upgrading my Note 3 from stock 4.3 to stock 4.4 most definitely did NOT trip my Knox counter. There would be no reason for that to happen, since Knox checks for non-Samsung firmware, and an update sent out by Samsung is (obviously) Samsung firmware.
A factory update will trip the fuse. Knox is added after the initial os is compiled. The problem is that most service centers or regional Samsung centers don't even really understand what KNOX is for. So when they see it tripped they assume that you did something detrimental to the device. When we purchased 150 s4, 8" and 10" we had a Samsung coporate rep show our staff the many enterprise features that can be implemented on the devices. He's the one that told us that simply a rooted device will not void warranty. We have had over 20 devices covered under warranty by 3 different service centers that have been rooted. Now changing Roms and kernels are a different story, we had warranty rejected by the same regional centers for 3 of our devices that we were doing testing on that had these. We have dealt with this extensively over the last 6 months or so.
Sent from my SM-P600 using xda app-developers app
The counter trips when ANYONE attempts to rewrite or change the original firmware, factory or otherwise. This includes updates from Samsung. They don't even have the ability to reset the fuse. It requires surgery on the device.
Sent from my SM-P600 using xda app-developers app
This simply isn't true.
The purpose of Knox is not to check for any updates but to check for tampering with the bootloader. I know nothing of the circumstances of your sister's update but numerous people have updated Knox-enabled devices with stock updates and Knox has NOT been tripped nor is it supposed to be.
Apart from anything, what you say defies common sense. What would be the purpose of a hardware fuse that tripped when any update is applied? Knox is there so that enterprises can check whether a device has been tampered with and deny certain functionality if that has happened. This wouldn't work if it were tripped by authorised updates.
There are threads here and in other forums that show that Knox is not tripped by standard updates or flashing stock ROMs (although there are limited examples where this has happened - they are very much the minority).
Added to which, there have been conflicting statements made by Samsung and its representatives over the implications of Knox 0x1. Some have said that all warranties are void. Some that warranty may not be refused if the problem is unequivocally unconnected with rooting/installing a 3rd party ROM (e.g. the home button breaking). The situation is far from clear and concerns over the implications of tripping the Knox fuse will remain well-founded until there is an authoritative statement from Samsung that Knox 0x1 will never void the hardware warranty and such a statement has not yet been made and probably never will be.
mk2flip said:
A factory update will trip the fuse. Knox is added after the initial os is compiled. The problem is that most service centers or regional Samsung centers don't even really understand what KNOX is for. So when they see it tripped they assume that you did something detrimental to the device. When we purchased 150 s4, 8" and 10" we had a Samsung coporate rep show our staff the many enterprise features that can be implemented on the devices. He's the one that told us that simply a rooted device will not void warranty. We have had over 20 devices covered under warranty by 3 different service centers that have been rooted. Now changing Roms and kernels are a different story, we had warranty rejected by the same regional centers for 3 of our devices that we were doing testing on that had these. We have dealt with this extensively over the last 6 months or so.
Sent from my SM-P600 using xda app-developers app
Click to expand...
Click to collapse
mk2flip said:
The counter trips when ANYONE attempts to rewrite or change the original firmware, factory or otherwise. This includes updates from Samsung. They don't even have the ability to reset the fuse. It requires surgery on the device.
Sent from my SM-P600 using xda app-developers app
Click to expand...
Click to collapse
That is simply not true. I've updated my Galaxy Note 3 from Samsung official firmware to Samsung official firmware, and my Knox counter is not tripped. I'm sure if what you are saying is true (that any update will trip it), we would have heard from some Android news outlet or from a lot more than one person on XDA.
hurrpancakes said:
That is simply not true.
Click to expand...
Click to collapse
+1
I and many others up- and downgrade already their Note with OTA, Kies, Odin and so long you flash a original firmware signed by Samsung, the Knox counter is not set.
And the story with the warranty is something else. So long we didn't get reports that someone didn't get the warranty, I am observant.
KNOX is what it is. It affects probably 5% of people (enthusiasts) who buy Samsung devices. The other 95% don't know what root or a bootloader is and probably won't ever activate KNOX (the app) and it'll lay dormant on their devices forever. KNOX 2.0 is coming so those hoping it'll go away or that the *****ing of the 5% is somehow going to influence Samsung's position on KNOX either have to learn to live with it or buy non-Samsung devices.
BYOD is a huge market and why KNOX exists. The 5% of device owners that hate KNOX and the limitations on modding it applies are expendable.
https://www.samsungknox.com/en/blog/new-knox-solutions-being-announced-mwc
As for warranty repairs on KNOX-tripped devices there are plenty of reports I've seen saying the warranty has been honored. That's not to say every regional Samsung repair center is going to play by the same set of rules but it also means there's no hard and fast policy that's corporate-wide designed to screw people out of warranty repairs they are entitled to.
people211 said:
It took about a week between sending it in and getting it back. The issue I had was that the note would not reboot if you pulled the battery and reinserted without having to connect it to the charger. Before I sent it in, i flashed back to stock using ODIN. I checked the status of the repair and it said they had replaced a component. I wasn't sure if they were going to do anything since I had tripped KNOX counter.
**The kicker**
I got it back today and immediately went into download mode and to my surprise, KNOX was reset to 0X0!! I know they said they were going to flash it back to stock when they got it, but i didn't think KNOX could be reset (even by them).
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2637718
This whole Knox thing was worrying me, as a potential UK purchaser of a Note 10.1 2014 who needs root to be able to run several apps that I want to use.
If rooting was going to void the warranty anyway, I would have just bought a cheaper USA model and be done with it (as there would be no UK warranty anyway). However if I should still get my two-years EU warranty then I might pay the exorbitant UK prices for a local model. Someone really ought to introduce the tech companies to the exchange rate (even with taxes & duties, US is still miles cheaper)
Andre
BarryH_GEG said:
KNOX is what it is. It affects probably 5% of people (enthusiasts) who buy Samsung devices. The other 95% don't know what root or a bootloader is and probably won't ever activate KNOX (the app) and it'll lay dormant on their devices forever. KNOX 2.0 is coming so those hoping it'll go away or that the *****ing of the 5% is somehow going to influence Samsung's position on KNOX either have to learn to live with it or buy non-Samsung devices.
BYOD is a huge market and why KNOX exists. The 5% of device owners that hate KNOX and the limitations on modding it applies are expendable.
https://www.samsungknox.com/en/blog/new-knox-solutions-being-announced-mwc
As for warranty repairs on KNOX-tripped devices there are plenty of reports I've seen saying the warranty has been honored. That's not to say every regional Samsung repair center is going to play by the same set of rules but it also means there's no hard and fast policy that's corporate-wide designed to screw people out of warranty repairs they are entitled to.
http://forum.xda-developers.com/showthread.php?t=2637718
Click to expand...
Click to collapse
With a Jtag box it is possible to downgrade from Knox, provided you have a previously made pre Knox backup. From what I understand, even by rewriting the entire ROM space, you still can't reset the warranty bit. Not sure where exactly it is. As for People11's note coming back with it reset, he mentioned they "replaced a component." Whatever they replaced apparently held the warranty bit. Samsung might not even be able to reset it themselves, but swapping out the right hardware with fresh stuff will (obviously) take care of it.
It is true that only a small percentage of all users are affected by Knox; however, they are all on xda, and in fact make up the vast majority here. Samsung can do whatever they want to their phones, and I'm sure the warranty bit will save them a chunk of change. Still, it doesn't mean it's not a total **** move, and worthy of *****ing. The development behind Samsung devices is part of what makes them so great, and why people love them.
Tossing a big "F you" in the face of the people that make that happen is in bad taste. I also think you are underestimating the amount of users who root their phones, and the influence developers and the like have on a devices success. Not all development is for root users, but the people responsible for the best stuff, root or otherwise, are typically people who use root.
Sure, the galaxy s 5 will never end up being burried en masse out in the desert a la E.T The extraterrestrial, and I'm sure the Samsung executives won't be going hungry anytime soon no matter how much they crack down on warranty claims. Long term, however, I would say that restricting development and a devices friendliness towards modification will have a detrimental effect as time goes on.
nvan7891 said:
With a Jtag box it is possible to downgrade from Knox, provided you have a previously made pre Knox backup. From what I understand, even by rewriting the entire ROM space, you still can't reset the warranty bit. Not sure where exactly it is. As for People11's note coming back with it reset, he mentioned they "replaced a component." Whatever they replaced apparently held the warranty bit. Samsung might not even be able to reset it themselves, but swapping out the right hardware with fresh stuff will (obviously) take care of it.
It is true that only a small percentage of all users are affected by Knox; however, they are all on xda, and in fact make up the vast majority here. Samsung can do whatever they want to their phones, and I'm sure the warranty bit will save them a chunk of change. Still, it doesn't mean it's not a total **** move, and worthy of *****ing. The development behind Samsung devices is part of what makes them so great, and why people love them.
Tossing a big "F you" in the face of the people that make that happen is in bad taste. I also think you are underestimating the amount of users who root their phones, and the influence developers and the like have on a devices success. Not all development is for root users, but the people responsible for the best stuff, root or otherwise, are typically people who use root.
Sure, the galaxy s 5 will never end up being burried en masse out in the desert a la E.T The extraterrestrial, and I'm sure the Samsung executives won't be going hungry anytime soon no matter how much they crack down on warranty claims. Long term, however, I would say that restricting development and a devices friendliness towards modification will have a detrimental effect as time goes on.
Click to expand...
Click to collapse
There were 968M smartphones sold in 2013. There are 5M XDA members of varying degrees of participation. Based on how vocal we are here it's easy to overestimate our importance. If unlocked bootloaders, pure android, and unfettered root access were so meaningful you'd think Nexus h/w would make up more than its current 2% of total Android devices in use. The masses could care less about the things XDA'rs do.
But keep in mind the LARGE number of Chinese phones open to root (some use it as a marketing point like Oppo) the Chinese market is full of hackers and modders because that is the only way to access many forms of media, news, and social networking. Combined with the higher average test scores and heavy android preference in the developing nations and I would say the number of people with us is Far greater than 5 million. Enough to make any one company take notice. These people crave freedom. As do I. I think we take the ignorance of the average American consumer and imagine it represents the whole of the world. But in reality America is Just full of idiots and xda represents the few good in the nation (and of course other nations)
Other nations are full of much more savvy and informed consumers. More like us.
Some of my SS device bought from another country so they have no warranty
I have fun with them a lot rooting/custom rom flashing.
But now with my P601 I bought it in my country it has warranty ....
so I am not thinking about rooting or anything.....
ps000000 said:
Some of my SS device bought from another country so they have no warranty
I have fun with them a lot rooting/custom rom flashing.
But now with my P601 I bought it in my country it has warranty ....
so I am not thinking about rooting or anything.....
Click to expand...
Click to collapse
Square trade man... Saves lives
Sent from my SM-P600 using Tapatalk
RussellEstridge25 said:
Square trade man... Saves lives
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
I have a SquareTrade policy on my Note. However, the SquareTrade excludes damage due to software. So, I would expect that if the Knox flag is tripped then the SquareTrade dollars are worthless. Unless one wants to go the dark route and submerse the Note in water "accidentally."
TabGuy said:
I have a SquareTrade policy on my Note. However, the SquareTrade excludes damage due to software. So, I would expect that if the Knox flag is tripped then the SquareTrade dollars are worthless. Unless one wants to go the dark route and submerse the Note in water "accidentally."
Click to expand...
Click to collapse
I don't that the Knox being tripped would void square trade...
Sent from my Nexus 5 using Tapatalk
RussellEstridge25 said:
Square trade man... Saves lives
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Tell me more... Is square trade cool or what.. Just spent 656 on a smp605 and I don't know if I have a warranty or not... I know inhabe a month and 127 bucks is not allot.
MB865/ST-ATT/4.4.2/BMM
ZLP- SM-N900W8/Att-ST/OxO/CWM/ViSiOn NB7_4.4.2,Madmack 2.0
SMP605- ? brand new
amynjimmy said:
Tell me more... Is square trade cool or what.. Just spent 656 on a smp605 and I don't know if I have a warranty or not... I know inhabe a month and 127 bucks is not allot.
MB865/ST-ATT/4.4.2/BMM
ZLP- SM-N900W8/Att-ST/OxO/CWM/ViSiOn NB7_4.4.2,Madmack 2.0
SMP605- ? brand new
Click to expand...
Click to collapse
Just go to the square trade website.
Sent from my Nexus 5 using Tapatalk
Hello,
I have started a new job and my phone is too big now to carry around in my workplace and is likely to get damaged.
I was thinking of selling it to mazuma or something similar but was wondering if they will take it with Knox tripped? I am thinking they probably won't even check as I sent my note 2 in rooted and got my cheque in the post.
What do you think.
Cheers.
I dont know about the site, but i dont think they will care, they will only care from a warranty stand point. but from what i understand all the phones sold their are provided without warranty anyway? so i dont think they would care much, And if someone buys a Note 3 for Knox it would probably be a company not an individual
Hell Guardian said:
I dont know about the site, but i dont think they will care, they will only care from a warranty stand point. but from what i understand all the phones sold their are provided without warranty anyway? so i dont think they would care much, And if someone buys a Note 3 for Knox it would probably be a company not an individual
Click to expand...
Click to collapse
Thanks for the reply:good:
I know this is an old thread, however its top of google search for related queries.
My KNOX tripped mobile was received by MazumaMobile today and has status "PROBLEM -- FAULTY OPERATING SYSTEM".
The phone is fine, however has KNOX trip warning on boot up.
They have reduced the £180 offer to £80. Needless to say, I have requested the phone be returned.
Hi I'm Capt Morpheous.
If a customer changes their mind about a factory fresh handset they have purchased in the Uk, the can return it for a refund within 14 days. These handsets get sent back to the carrier, who claims to 'check the handset thoroughly'. Since now it is no longer factory fresh, the handsets are sold on as 'refurbished handsets' with a 12 month warranty at half price - an amazing price. I have just purchased one of these refurbs.
Here lies my request for guidance & help:
As we all can guess, the 'testing' done by the carrier, is probably basic at best.
If you purchased a Note 3 refurb, what things should be checked to ensure that it is actually a good unit - e.g visual inspection, checking knox hasnt been tripped by initial owner, checking each port for stability in use, battery charging and charge retention etc.
I am a newbie to smartphones. This Note 3 N9005 is the first real smartphone I have ever owned.
I am directly asking members of the community to help me understand what aspects I should be checking/testing myself (I don't fully trust carriers own procedures).
I still get 14 days to ask for a replacement of a refurb unit too, if I discover there is anything wrong/unacceptable with it.
My genuine thanks to members that contribute and share any expertise and insight,
Thanks in advance,
Capt M.
The most important test is to boot into download mode and check the KNOX flag. If it's 0x0, it's fine.
If it's 0x1, the previous owner messed with the phone, and your warranty is void.
I wish they were as fair with refurbished devices here in the Netherlands. Over here they're sold for full price. And if you buy a new phone from your provider and it breaks within the first week, and you return it.. They give you a refurbished one, never a new one. And you don't even have a right to refuse.
Sent From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Where did you buy the phone? What site? Or from the carrier?
Sent from my LG-D850 using XDA Free mobile app
ShadowLea said:
The most important test is to boot into download mode and check the KNOX flag. If it's 0x0, it's fine.
If it's 0x1, the previous owner messed with the phone, and your warranty is void.
I wish they were as fair with refurbished devices here in the Netherlands. Over here they're sold for full price. And if you buy a new phone from your provider and it breaks within the first week, and you return it.. They give you a refurbished one, never a new one. And you don't even have a right to refuse.
Sent From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
ShadowLea,
Sounds like you guys get bit a a raw deal over there.
The new consumer laws, that allow for 14 days for the return of any item are european laws that came into effect in 2013.
Thank you for the info about booting and knox. I'm not sure how to do it, but this is the kind of info. that really helps me.
I welcome any expansion, contributions or comments from any and all.
Are there any other things that should be checked/verified on recieving a refurb unit?
My thanks,
CM
ryant100 said:
Where did you buy the phone? What site? Or from the carrier?
Sent from my LG-D850 using XDA Free mobile app
Click to expand...
Click to collapse
Hi ryant100,
The carrier is O2, and its done through taking out their refresh contract, which is a unique type of contract.
Its a two parter.
One part for the device, another for the airtime. Cancel the contract within 14 days, they let you choose if you want to return the device, or pay it off at the discounted rate.
They are quite happy with this, as are many customers in the UK!
Capt Morpheous said:
ShadowLea,
Sounds like you guys get bit a a raw deal over there.
The new consumer laws, that allow for 14 days for the return of any item are european laws that came into effect in 2013.
Thank you for the info about booting and knox. I'm not sure how to do it, but this is the kind of info. that really helps me.
I welcome any expansion, contributions or comments from any and all.
Are there any other things that should be checked/verified on recieving a refurb unit?
My thanks,
CM
Click to expand...
Click to collapse
Yea, we rather do... Those laws are a bit sneaky, because they don't have to be incorporated immediately. They're guidelines for new laws, so they won't be passed locally until the national law is up for review. Which is in 2020, I believe.
Download mode is fairly easy.
Pull out the battery and put it back in after a few seconds.
Press Home & Volume Down & Power until the Warning screen shows up. Release the buttons.
Press Volume Up to confirm and enter Download mode.
My genuine thanks ShadowLea,
I've done that, and Knox is as it should be 0x0.
Now I need help on thoroughly inspecting all other areas that should be checked.
I'm asking members for any advice, hints and tips they are willing to contribute on this.
Refurb N9005 - what checks should I be carrying out?
CM
All of a sudden I've got a red line down the right side of my screen. Had the phone since June but obviously this happens to me a few days after rooting, etc and tripping Knox...
Wondering if anyone in the UK has had any luck with similar issues with the warranty? Bought the phone unlocked from carphone warehouse.
Thanks
It depends to which repair center you will send it. Some in my country, for issues like above they don't cut your warranty if knox is tripped. However, they can if they want...so it depends on your luck.
I believe EU consumer right law prohibits any company from voiding warranty on rooted devices, so you should be fine.
Sent from my SM-G935F using XDA-Developers mobile app
I have had 2 devices go back to Samsung through Carphonewarehouse and both of them were sent back due to knox being tripped. Spent months pointing out to samsung EU directives but they did not budge at all. You may be lucky but sorry to say I wouldnt hold your breath.
Marshall1975 said:
I have had 2 devices go back to Samsung through Carphonewarehouse and both of them were sent back due to knox being tripped. Spent months pointing out to samsung EU directives but they did not budge at all. You may be lucky but sorry to say I wouldnt hold your breath.
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In this case it's Carphone Warehouse you should be arguing with, as your consumer rights are via the place that sold you the phone, not Samsung directly.
Marshall1975 said:
I have had 2 devices go back to Samsung through Carphonewarehouse and both of them were sent back due to knox being tripped. Spent months pointing out to samsung EU directives but they did not budge at all. You may be lucky but sorry to say I wouldnt hold your breath.
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unfortunately, even here that's true, some are not official samsung centers and will reject you for anything they can...
riso123 said:
I believe EU consumer right law prohibits any company from voiding warranty on rooted devices, so you should be fine.
Sent from my SM-G935F using XDA-Developers mobile app
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This doesn't apply to the UK, and then only in certain EU countries. Here in the UK your screwed. You can try your luck but expect a no and you'll probably have to pay for shipping the device back. I'm taking from experience. I had a 6 month battle with HTC when my charger port basically fell out and it was rooted. Had to argue something rotten to get it fixed for free.
Sent from my SM-G935F using XDA-Developers mobile app
RuffBuster said:
This doesn't apply to the UK, and then only in certain EU countries. Here in the UK your screwed. You can try your luck but expect a no and you'll probably have to pay for shipping the device back. I'm taking from experience. I had a 6 month battle with HTC when my charger port basically fell out and it was rooted. Had to argue something rotten to get it fixed for free.
Sent from my SM-G935F using XDA-Developers mobile app
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Of course EU consumer rights apply in the UK. Whilst "we" may have voted to leave the EU, we are still part of the EU and therefore EU consumer rights still apply.
You make a valid point though when you say you had to argue to get something fixed - just like insurance companies, sellers will try to argue that something that is valid (i.e. a warranty) isn't valid when they know full well that it is. They do so because most people will back down and this saves them money.
Argue your point, don't take no for an answer, and, if necessary, threaten them with Trading Standards.
Chances are that the supplier will back down because at that point it is more cost effective for them to do so, because ultimately, if you're within the warranty period, they will have to prove that the fault was caused because the device was rooted.
Regards,
Dave
Sent from my Pixel C using Tapatalk
RuffBuster said:
This doesn't apply to the UK, and then only in certain EU countries. Here in the UK your screwed. You can try your luck but expect a no and you'll probably have to pay for shipping the device back. I'm taking from experience. I had a 6 month battle with HTC when my charger port basically fell out and it was rooted. Had to argue something rotten to get it fixed for free.
Sent from my SM-G935F using XDA-Developers mobile app
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Click to collapse
I have sent a rooted M7 and M8 back to HTC with no problems, as did many of my friends.
OP, give it a go. No one I know personally, who has tripped KNOX on their S6 or S7 Edge has had a warranty claim denied. I'd most certainly get trading standards involved. Not worth the hassle. Same as getting the Ombudsman involved when banks try to screw you. Once you go to an official authority figure, companies wise up. The general person backs down hence them trying to pull a fast one.
You can't fight the system. I asked to replace my new S7E because my home button was defected (it was making strange noise when released, more like getting jammed on the glass) I was declined by my seller and told to go to my warranty service, there I was told they can fix it or I can write that I refuse the phone to be fixed and demand and exchange or money back. This all started OCT24 and best case scenario I will be getting the phone NOV28 or will be getting the same defected one... That is more then a month, rly disappointed in Samsung quality waited note7 for 2-3 month as a preorder, then got a defected S7E... Imo if they wont increase their quality I will skip Sammy next year and go to a dark side.