Database Users

[Q] Help troubleshooting 0x1117008 with latest OTA update

Hi folks,
I've got a Verizon LG G2, and I've performed the following tweaks:
- Disabled a few unneeded services (e.g. verizon location agent, sync service, etc. using the built-in android capability
- Rooted via "ioroot" technique
- Installed ClockWorkmod Superuser app (for some reason the ioroot app wasn't prompting before allowing root)
- Backed up and then uninstalled extra cruft using Titanium Backup.
Lately I noticed that there's an OTA update available. However, when I try to install it, it reboots and eventually gives me a 0x1117008 error. Through a little bit of searching, I concluded that 0x1117008 was perhaps an error indicating that the device had been rooted. And sure enough, the Status section in About Phone did indicate "rooted" in Rooting Status.
Through using Voodoo OTA Rootkeeper, I was able to un-root the phone. I also removed other traces of the SuperUser apk and used the "forel.lee" trick to reset the "Rooting Status" property back to "unrooted". However even after all of this, the update failed with 0x1117008. "Rooting Status" still shows "unrooted" after the failed update, too. So my next strategy was to restore the bundled cruft apps via Titanium Backup, and re-enable the unneeded services (and subsequently performing the root removal steps). And sure enough, 0x1117008 once again.
My questions at this point are:
- Is 0x1117008 really because the error detected that the device was rooted? Or is it perhaps some generic message that could mean multiple things?
- If 0x1117008 is indeed because root was detected, does that imply that the update process does a different/more-thorough check for a device having been rooted? And if so, what indicators of having been rooted might I be missing? e.g., could it even be going as far as detecting the presence of apps such as Titanium Backup Root as indication of being rooted?
- Other posts indicate that a way to get the OTA update working is to do a factory reset and then upgrade from there. But that'd blow out all of my data such as text messages and app-specific stuff, right?
Any questions or suggestions on how to proceed would be greatly appreciated. I'm not overly concerned about this incremental upgrade, but my fear is that when the KitKat update eventually comes out, I'll be in the same boat. Worst case scenario, I suppose a factory reset combined with the same steps that I used to migrate data from my old phone (Google online backup, SMS Backup & Restore, etc.) might allow me to do it. But that was a headache I'd like to avoid if at all possible.
Thanks!

d3leted

Well, I tried doing a factory reset, and it still resulted in a 0x1117008 error on attempting to install the OTA update! It wasn't really straightforward, but here's what I did to get the phone updated:
Create Titanium Backup Root backup
Create SMS Backup & Restore backup
Via adb shell, make a tarball of all of /sdcard
Get a copy of that tarball via adb pull
Do factory reset. This will clear everything in /sdcard!
Remove evidence of root
Use LG Mobile Support Tool to get latest ROM. I can't link to it, but google for B2CAppSetup.exe The option to update the software is available via a menu option. It's about 2GB and takes a while to download.
Re-root (ioroot 1.7)
adb push sdcard tarball back on device
Extract sdcard tarball via adb shell
Restore messages via SMS Backup & Restore
I had unchecked the option to have Google back up my apps during one of my factory resets, and this apparently deleted my online backups. So my app restores were manually via Titanium Backup
It's possible that this upgrade may have succeeded without doing a factory reset, which would have made things much easier. Also, I did note that during the Firmware Update process, it said "UNROOTED" on the screen. It's not clear if it would have succeeded if it were detected as rooted.
Edit: It appears that SMS Backup & Restore is redundant, as Titanium Backup can restore SMS messages. And Contacts as well. (I have a number of non-google-synced contacts)

forrestgump2000 said:
Well, I tried doing a factory reset, and it still resulted in a 0x1117008 error on attempting to install the OTA update! It wasn't really straightforward, but here's what I did to get the phone updated:
Create Titanium Backup Root backup
Create SMS Backup & Restore backup
Via adb shell, make a tarball of all of /sdcard
Get a copy of that tarball via adb pull
Do factory reset. This will clear everything in /sdcard!
Remove evidence of root
Use LG Mobile Support Tool to get latest ROM. I can't link to it, but google for B2CAppSetup.exe The option to update the software is available via a menu option. It's about 2GB and takes a while to download.
Re-root (ioroot 1.7)
adb push sdcard tarball back on device
Extract sdcard tarball via adb shell
Restore messages via SMS Backup & Restore
I had unchecked the option to have Google back up my apps during one of my factory resets, and this apparently deleted my online backups. So my app restores were manually via Titanium Backup
It's possible that this upgrade may have succeeded without doing a factory reset, which would have made things much easier. Also, I did note that during the Firmware Update process, it said "UNROOTED" on the screen. It's not clear if it would have succeeded if it were detected as rooted.
Edit: It appears that SMS Backup & Restore is redundant, as Titanium Backup can restore SMS messages. And Contacts as well. (I have a number of non-google-synced contacts)
Click to expand...
Click to collapse
I'm getting the same error... do you have any suggestions on how to get the update applied without the full reset? Thanks.
Edit: LG Support Tool finally worked to complete the update.

Encounter the same error while doing ota update. G2 rooted.
trickskevry said:
I'm getting the same error... do you have any suggestions on how to get the update applied without the full reset? Thanks.
Edit: LG Support Tool finally worked to complete the update.
Click to expand...
Click to collapse
I encounter the same problem here while updating via OTA. Please guide me. Did u do factory reset using LG Support Tool or did u simply update kitkat via PC Suite? Will it also encounter the same error when using the latter method?

Anyone Helping with This???
dhs.sun said:
I encounter the same problem here while updating via OTA. Please guide me. Did u do factory reset using LG Support Tool or did u simply update kitkat via PC Suite? Will it also encounter the same error when using the latter method?
Click to expand...
Click to collapse
I have the same problem, I have not seen anyone with help for us???

Reviving an old thread. I'm getting the same error with the Latest January 2015 update. Rooted with towel root. Stock ROM, no frozen apps. My Wife's stock unrooted G2 updated fine.
David

Same error here. Rooted with Towel Root and stock rom. Wifi hotspot mod is about the only thing I've done with the root. Wondering if reverting the hotspot mod will allow it to update.

Any problems moving to 4.3 after restoring apps and settings w/Titanium Backup Pro?

I'm thinking about finally moving to 4.3 using a custom ROM (haven't decided which one yet). I have Titanium Backup Pro and plan to restore all my apps and settings after the upgrade. Is this process likely to end in a stable system? I don't have the time and patience to go through installing and configuring everything again, so if it's not a dependable process I might as well wait for the OTA update (and deal with Knox later...)
Thanks!

Don't worry, this is what I did all is fine.
Before anything, make a backup of your internal SD (just in case), EFS backup and all apps with Titanium. Then in Phils recovery select option to erase everything for new ROM flashing. I also did manual wipe of cache & dalvik just in case. Don't worry, your internal card won't be touched, but always better safe than sorry. Then flash MJ5 kernel, and finaly flash your chosen ROM. Then you can restore apps from titanium. I had like 2 apps that didn't work at all after restore, probably incompatible with 4.3. The system is stable 100%. Never had a reboot.

Thank you Dalanik. This is very encouraging to know.

oren_b said:
I'm thinking about finally moving to 4.3 using a custom ROM (haven't decided which one yet). I have Titanium Backup Pro and plan to restore all my apps and settings after the upgrade. Is this process likely to end in a stable system? I don't have the time and patience to go through installing and configuring everything again, so if it's not a dependable process I might as well wait for the OTA update (and deal with Knox later...)
Thanks!
Click to expand...
Click to collapse
Did you try it? How did it go?
I had faced a lot of issues when I did this recently. My contacts and message apps started to crash. Could have been OS problem no idea, but I was losing all my messages and my contacts. Ended up using super backup and import/export feature. Then on TB i restored only the apps and not the settings or system data. Now its perfectly stable, no crashes whatsoever

If you erase phone completely for flashing, contacts will be restored automaticaly from google contacts, but I'm afraid SMSes won't. That's another thing worth backing up. I used SMS BAckup and Restore, works perfectly, although you can also use Titanium as well.

[Q] Unable to restore S Health data since Kit-Kat update

Greetings All,
I’ve run across a problem restoring all my S Health data since the update to Kit Kat. I wanted to do a factory reset after getting the 4.4.2 update last week, since I had something that was draining the battery…it was down to 50% at noon then 30% after I get home from work with very light use. I figured it might have been some app that I had installed that was draining the battery since I had the battery drain issue on 4.3 as well.
I have lots of S Health data stored since I got the phone last year and I didn’t want to lose it. The S Health app was doing the regular auto-backups. But, before doing the factory reset I did a manual backup from within the app. I did the factory reset and then went back to the S Heath app and signed in with my samsung account.
When I went to restore the data, I keep getting an error (screenshot attached) that says:
Restoration Failed
Restoration is not possible because current version is low​
The S Health app shows to be on version 2.5.0.66, is this the right version on 4.4.2? Checking from within the app doesn’t show any updates available.
I don’t recall the app version before I did the factory reset, but I don’t remember it getting updated since I did the backup or after the factory reset.
Anyone else have a problem restoring the S Health data after the update to 4.4.2? I don’t remember having this error before on 4.3. I’ve restored the data on earlier versions of Jelly Bean a few times and didn’t have a problem.
I’ve talked to samsung about it, they had me clear the caches for the app, which didn’t help.
Has anyone else seen this error before and if so, did you find a way to restore the S Health data?
I have a backup of the phone in Kies from about a week ago, but I didn’t see anything about restoring the S Heath data, on the S memo data.
Thank you kindly,
Chris

I have same problem
Odesláno z mého GT-I9505 pomocí Tapatalk

Same problem here. I tried just about everything and couldn't get it to restore. Eventually just gave up and restarted the auto backup, which cleared my previously backed up data. Oh well. Looks like Samsung messed up the ability to restore from backups made before the 4.4.2 update. I hate to say it, but it looks like you might be screwed unless Samsung fixes this and pushes an update out.
On another note, I had similar battery drain when I updated, which was why I also did a factory reset and lost my S Health data as well. The factory reset didn't fix the battery drain, but I disabled sync for some Google services that I don't use, and my battery life is significantly better. I'd try that if you are still suffering from bad battery life.

You might try pulling the app from an MK2 rom. Uninstalling the new one and installing old. Restore data and then update or install new apk. I don't use this app ... so I'm not sure. If it's still a problem maybe I will do some digging.
Sent from my SPH-L720 using Tapatalk

I have the same problem also.
I tried a second factory reset and still can't get my data to restore.

Greetings,
I'm wondering if this is just a bug in 4.4.2 since I did the backup from 4.4.2 and attempted to restore from the same rom. The only difference is I did a factory reset before I attempted the restore. I'm wondering if I can root and flash back to a previous 4.3 rom and restore s-health, then backup using titanium, flash 4.4.2 then restore from titanium? I've not had any problems restoring the backups before on any of the previous stock roms. I'm also tempted to create another samsung account and try saving and restoring a backup of the S-Health data to test to see if the restore even works at all.
The error message is somewhat ambivalent on which is the lower version, the data or the app?
On a side note, does anyone know of a good pedometer app that at least has the ability to do a local backup of data? I really like having the history of my travels. I like the ability to just turn it on and have it logging in the background.
I may also give samsung support another go and/or post in the sprint s4 support forum to see if anyone's having the same problem.
Thank you kindly,
Chris

Any solutions?

How typical.
S-Note Documents from Samsung Note 10.1 with Android 4.1.2 don't transfer over to the Note 3 and Note 10.1 with S-Note and Android 4.3
Given yet another example, we know this is not even an isolated problem.
Samsung's software is intended to be nothing more than a tech demo without actual customer usability in mind.

Greetings,
No luck so far. I've pretty much given up hope of ever recovering the data. I've posted about the problem on the sprint community S4 forum. They were helpful, but ultimately no luck. One person says the version should be 2.5.5, but my phone only has 2.5.4 with no update showing up. I've talked with Samsung and they say that I do indeed have the current version.
What version of the SHealth app do you guys have? Did you get an update to it after the 4.4.2 update? In case this helps, I do see that the Kies 3 finally supports backing up the SHealth data now without having to rely on backing up to the "cloud" thru the SHealth app.
I've done a test backup and restore from the shealth app and it did work. I'm not sure what could have happened before, perhaps just a glitch that prevented the restore from occurring.
That's where I am at this point. I'm leery at this point to rely on the in app backup/restore process since I lost all the data going back to May of last year when I got the phone. I'm definitely going to rely on alternative backup methods. I've rooted and will use Titanium Backup to keep a good backup going forward.
It would be interesting to see if everyone has the same version of the SHealth app. Again, I'm on a sprint SPH-L720 NAE kit-kat.
That's all I have for now.
Thanks,
Chris

cbrand said:
Greetings,
No luck so far. I've pretty much given up hope of ever recovering the data. I've posted about the problem on the sprint community S4 forum. They were helpful, but ultimately no luck. One person says the version should be 2.5.5, but my phone only has 2.5.4 with no update showing up. I've talked with Samsung and they say that I do indeed have the current version.
What version of the SHealth app do you guys have? Did you get an update to it after the 4.4.2 update? In case this helps, I do see that the Kies 3 finally supports backing up the SHealth data now without having to rely on backing up to the "cloud" thru the SHealth app.
I've done a test backup and restore from the shealth app and it did work. I'm not sure what could have happened before, perhaps just a glitch that prevented the restore from occurring.
That's where I am at this point. I'm leery at this point to rely on the in app backup/restore process since I lost all the data going back to May of last year when I got the phone. I'm definitely going to rely on alternative backup methods. I've rooted and will use Titanium Backup to keep a good backup going forward.
It would be interesting to see if everyone has the same version of the SHealth app. Again, I'm on a sprint SPH-L720 NAE kit-kat.
That's all I have for now.
Thanks,
Chris
Click to expand...
Click to collapse
BTW, do you have the Galaxy Gear?
I was wondering if it is syncing to the Walking Mate instead of the Exercise Mate.

klau1,
Nope, I don't have the galaxy gear.
Thanks,
Chris

Bummer. I found this thread because I'm having the same issue.

same problem for me upgrading rom... and now, I've bought S5. Same problem again with S Health 3.0!!!!

problem solvend update to S Health 3.1
Odesláno z mého GT-I9505 pomocí Tapatalk

prucdo said:
problem solvend update to S Health 3.1
Odesláno z mého GT-I9505 pomocí Tapatalk
Click to expand...
Click to collapse
This worked for me as well. I went through the setup after pretty much writing off all the data I've been collecting the past few months and was very surprised when it informed me that an update was available (even though I couldn't find it in the samsung apps store). Updated to the latest version, then the restore worked perfectly!

I just reset my Verizon Galaxy S4 after some time running with the Android 4.4.2 update. I was using the online data backup option through my Samsung account. The stock android 4.4.2 ROM comes S Health version 2.5.4.154 in it. I attempted to restore my data from the Samsung cloud but it failed saying there was a "network error." I could not find the Samsung Galaxy App store after the update so I followed this a droid life guide called "download: Samsung Apps Store With Access to Photo Editor, Wallet, and Others for the Verizon Galaxy S3" and installed the latest Galaxy Apps apk right from Samsung. After getting Galaxy Apps installed I logged into my Samsung account opened the store and clicked on purchases which detected that S Health needed to update. So I update S Health to 3.5.1.0693 and open it and it says I need to update HealthService to the latest (2.0.0.009) which I did. After launching the app it asked me if I wanted to restore my data which I said yes and it proceeded act like it was restoring it. It turns out it just nuked my data rather than restore it. It seems like I am SOL, unless you can get a previous version of your backup from Samsung. Anybody have any ideas? It really sucks because it was more than a year of data.

HELP! - Titanium backup Killed GPS and a few settings.

I have a Note 3 running stock 4.4.2. I rooted successfully using the towel root method as shown here.. http://forum.xda-developers.com/galaxy-note-3/general/root-root-xxufnf4-stock-firmware-knox-t2840150. I installed SuperSU and Titanium Backup (the non-pro version) from Google Play.
I used the phone and all the features for three days. However yesterday I ran a backup for the first time using Titanium backup ( all settings and apps) and since then my GPS seems to have conked off.... it keeps hunting and does not get a lock. I have tried rebooting multiple times, tried using it with both with Google Maps and Sygic (paid version) but both dont get a GPS lock. I was using the GPS successfully till then, so I have to assume the Titanium backup process must have messed something up . Additionally, immediately after the back up process was over, I found a lot of my setting were gone. I lost the wall paper I had set (reverted to a blank one), keyboard reverted to default Samsung keyboard from Swype, etc. This further reinforces my feeling the backup process mucked something up.
I am sure this is not normal. While the other settings was able to change manually, I cannot do without GPS. Pls help!

cmatic2 said:
I have a Note 3 running stock 4.4.2. I rooted successfully using the towel root method as shown here.. http://forum.xda-developers.com/galaxy-note-3/general/root-root-xxufnf4-stock-firmware-knox-t2840150. I installed SuperSU and Titanium Backup (the non-pro version) from Google Play.
I used the phone and all the features for three days. However yesterday I ran a backup for the first time using Titanium backup ( all settings and apps) and since then my GPS seems to have conked off.... it keeps hunting and does not get a lock. I have tried rebooting multiple times, tried using it with both with Google Maps and Sygic (paid version) but both dont get a GPS lock. I was using the GPS successfully till then, so I have to assume the Titanium backup process must have messed something up . Additionally, immediately after the back up process was over, I found a lot of my setting were gone. I lost the wall paper I had set (reverted to a blank one), keyboard reverted to default Samsung keyboard from Swype, etc. This further reinforces my feeling the backup process mucked something up.
I am sure this is not normal. While the other settings was able to change manually, I cannot do without GPS. Pls help!
Click to expand...
Click to collapse
Not sure what your level of expertise is, but simplest would be to run a Nandroid backup to your extSDCard, then reflash the ROM. You will then need to re-root etc. One thing to be aware of - when going to Download Mode, ALWAYS power off, remove the battery for 10 secs or so, insert it and hold down the keys to get into DL mode.
Once the firmware is installed & you've got root, you can Restore the Data from your nandroid and be back where you were.
I don't know how running a backup could do anything like you describe - maybe a Restore might do something, but I've been using TB for a couple of years with nothing like that.

Not sure what your level of expertise is, but simplest would be to run a Nandroid backup to your extSDCard, then reflash the ROM. You will then need to re-root etc. One thing to be aware of - when going to Download Mode, ALWAYS power off, remove the battery for 10 secs or so, insert it and hold down the keys to get into DL mode.
Once the firmware is installed & you've got root, you can Restore the Data from your nandroid and be back where you were.
I don't know how running a backup could do anything like you describe - maybe a Restore might do something, but I've been using TB for a couple of years with nothing like that.
Click to expand...
Click to collapse
I am an absolute newbie wrt flashing etc. I am a sales guy - so my computer knowledge is layman-ish. I can follow instructions though! This is the first time i am trying something with an Android phone - my earlier trysts were limited to unlocking my iPhone 2 some 7 years back!
1. I used this method of rooting since it does not trigger knox. I will look up Nandriod backup - any links you can point me to will help. Only worry is does Nandriod trigger knox?
2. The towel root method only needed me to flash back the kernel related to my ROM (GNJ1) . Do you think reflashing that kernel again will do or do I have to flash the whole ROM again?
3. Do I have to unroot etc before I flash the ROM?
4. Lastly - Do I use KIES 3 to reflash the ROM? (to keep the warranty etc intact)

cmatic2 said:
I am an absolute newbie wrt flashing etc. I am a sales guy - so my computer knowledge is layman-ish. I can follow instructions though!
1. I used this method of rooting since it does not trigger knox. I will look up Nandriod backup - any links you can point me to will help. Only worry is does Nandriod trigger knox?
2. The towel root method only needed me to flash back the kernel related to my ROM (GNJ1) . Do you think reflashing that kernel again will do or do I have to flash the whole ROM again?
3. Do I have to unroot etc before I flash the ROM?
4. Lastly - Do I use KIES 3 to reflash the ROM? (to keep the warranty etc intact)
Click to expand...
Click to collapse
Nandroid has to do with the Recovery you install. TBH I don't know if installing a custom recovery like TWRP will actually trip Knox if you are currently rooted and HAVEN'T tripped it. My bet is it would. If you have all your apps saved in TB, you could use a root browser like ES File Explorer to make sure you have any photos, Media etc. copied to your extSDCard before doing anything else. Shouldn't have to unroot as normally the firmware will flash over the top, then you need to follow the root procedure again - I haven't used Towelroot so maybe ask in that thread?

Help with Root and Recovery please!

Hello.
My Galaxy S4 was dying so T-Mobile just replaced it with an S5. It came with:
LMY47X.G900TUVS1FOJ4
I clicked on Software updates in About device and it did whatever updates, but the version stayed the same. Then I went to autoroot [dot] chainfire [dot] eu and downloaded the correct file to root. I unzipped the file and ran Odin 3.10.6 that came with it. I was able to root the device no problem.
What seemed like a problem afterward was that I couldn't find SuperSU in the Application list. I know the phone was rooted though because I could launch Titanium Backup to restore all my stuff from the S4. I went to the Play Store to download SuperSU. It kept complaining that I needed a new binary, but it would fail every time to update. I even tried downloading the latest SuperSU zip to install in the recovery mode, but that failed too. I really wasn't too worried about this.
While looking up how to root the S5, I saw some posts where people mentioned their root access stopped after 24 hours. I just experienced this when I launched Titanium Backup to begin uninstalling bloatware. I was informed that I didn't have root access anymore.
I figured I'd try to reflash the auto-root through Odin. According to Odin, everything passed, but looking at the device, it said it's already patched and the restore failed, so it aborted.
Now the device is stuck in an infinite reboot loop. I can access both the download and recovery modes, but that's it.
I'd really really like to not have to do a factory wipe as it was a pain to get everything copied over from the S4.
Can I flash it with something else?
Once I can get back in the device, how do I keep the device rooted? Do I have to flash TWRP or CWM?
The only root program I use is Titanium Backup and would really really like to keep using it to makr regular backups.
Thanks a lot.

Try booting into recovery and wiping the CACHES
If it still won't boot, grab a stock ROM from sammobile .com for your model S5 (G900T by the looks of the ROM name) and flash it with ODIN from download mode
That won't wipe your data or anything you've restored, as long as you don't reset
If it still won't boot, you might have to suck it up and factory reset after flashing stock
Was the TiBu backup you restored, rooted? Maybe restoring the backup restored an old version of SuperSU and broke the CF AR version
Might need to go down the TWRP and SuperSU from TWRP recovery route to get it rooted properly if CF AR isn't woprking 100%, which it doesn't for a fair few people

I tried clearing the cache, but that didn't work.
Is there a way to download the stock ROM without having to create an account on the download site?
The Titanium Backup I restored was rooted. Everything was totally fine, until I went back to TB and it suddenly told me I wasn't rooted anymore.
I did try TWRP after I made the original post. I think messed up the device, but I can get in now. I flashed the latest version and booted into Recovery Mode. I clicked on Fix Permissions and possibly one other thing. It let booted farther before the infinite bootloop. It'd show my lock screen and give me 1-2 seconds before rebooting. If I swiped quickly, I could see the home screen with most of my icons gone. Clicked on Apps shows most of the apps are gone. When I removed the SIM card, I stopped getting the infinite bootloop. Here are the list of important programs I have left:
Contacts (all cleared out), Gallery (all present), Messages (all present), My Files (shows files from previously installed programs that I can no longer access), Phone (works when I put the SIM card back in), Settings
Unfortunately, TB and the Play Store are both gone. I might be able to install stuff using adb or by copying files over. I haven't tried, but it doesn't look good. I tried reflashing the CF ROM. It didn't change anything. I suspect I may be looking at a factory reset at this point. I'm happy to try any other suggestions.
Thank you.

whynoteel said:
Is there a way to download the stock ROM without having to create an account on the download site?
Click to expand...
Click to collapse
Wut? lol, just make one, it's free...
XDA does not spoon feed

I created an account and downloaded the stock ROM. I flashed the device and got most of the programs to appear again though the Play Store was still missing. I decided to cut my losses and just do a factory reset. I rooted again and put everything back in place. Now I'm experiencing the problem where I lost root after a day or so of use. I'll start a new thread.
Thanks for your help.