24 defective phones for every 1 million made is decent odds to me. I never use cheap charging cables or blocks. I buy everything samsung and I've never had problems with any phone I've had. I think im gonna keep my phone because the pre order was a pain in the ass and I dont wanna go through something again where i cant get a new batch note 7
I'm on the fence too I'm holding on to it I'll see how replacements start going in the coming weeks.
Holding on to mine until they actually have a unit to swap, I don't want an s7 edge even if it's temporary.
Sent from my SAMSUNG-SM-N930A using Tapatalk
I'm thinking about holding mine too. I've charged my phone plenty of times and had no issue... Does that mean I'm fine?? Lol
Hanging on to mine till they get the new ones in. If I had wanted an S7 that's what i would have bought in the first place.
I read that we have the same batteries as the ones that exploded, but different processors. Supposedly the snapdragon will sgut the phone down before it gets too hot where the others didn't
Sent from my SAMSUNG-SM-N930A using Tapatalk
I'll swap mine once the new batch arrives but I like this phone to much to give it back. My wife works for at&t and she told me all day people have been bringing there notes in.
I just went ahead and returned my Note 7 earlier, went back to my Nexus 6p didn't want to take any chances. Didn't have any issues with AT&T with full return, didn't really want to bother with an S7 or any other exchange since honestly it wouldn't be the same as the Note plus I still had my paid for 6p. Kinda missed my 6p anyways, may come back to the Note whenever they get issues resolved.
It takes me a full day even with Smart Switch to get my phone set up. I may not return it at all. Of the reported cases of fried phones all were being charged at the time. So worst thing that can happen is my phone fries itself on its wireless charging stand. I've been using the 25W charger and the phone doesn't even get warm. I doubt there will be statute of limitations on exchanges so I'll wait until I scratch it or have some reason to get a new one down the road. I know it's a game of chance but no one on XDA which has a worldwide audience has reported a personal phone frying incident. So the odds might be better than some of the speculative threads here would make them seem.
I'm wondering about exchanging for the v20 when it comes out, if the time line lines up.
carelockh said:
I just went ahead and returned my Note 7 earlier, went back to my Nexus 6p didn't want to take any chances. Didn't have any issues with AT&T with full return, didn't really want to bother with an S7 or any other exchange since honestly it wouldn't be the same as the Note plus I still had my paid for 6p. Kinda missed my 6p anyways, may come back to the Note whenever they get issues resolved.
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Click to collapse
What did you miss about the 6P? Have always been curious about pure Android.
ive got the 930FD , Im holding mine.
Replacing it tuesday. AT&T in Chicago will have note 7s without the issue. That said I will replace it and with the replacement, I'll sell it. I think while the note 7 feels great in hand, I am going to really get a pixel xl and the iphone 7 (piano black)
I'll be selling it with the galaxy gear s2 as a bundle so we will see
Took the sim card out of the Note7 and put it into the Nexus 6P for now. Will hold on to the Note7 until replacements ship into the store.
Im holding on to mine for now till the replacements are in stores. Ive been charging mine overnight and so far i dont see any overheating or anything.
Sent from my SAMSUNG-SM-N930A using XDA-Developers mobile app
sireniankyle said:
What did you miss about the 6P? Have always been curious about pure Android.
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Click to collapse
Well for one, the relative ease of rooting. Unlocked bootloader, no bloatware etc. Not having to worry about finicky bluetooth, just basically works as it should even after rooting. Sure root is there for the Note 7 but just a tad bit tedious and was starting to not be worth it for me. Sure it's no touch wiz UX or w/e they're calling it now and no S pen but I've been okay without it before, some may think pure android is "boring" but that's what customization is for.
eyesofice said:
ive got the 930FD , Im holding mine.
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Click to collapse
Missed the I'm holding mine part. Lol
Sent from my SAMSUNG-SM-N930A using Tapatalk
Just returned mine to Best Buy. Was allowed to keep the watch.
domineus said:
Replacing it tuesday. AT&T in Chicago will have note 7s without the issue. That said I will replace it and with the replacement, I'll sell it. I think while the note 7 feels great in hand, I am going to really get a pixel xl and the iphone 7 (piano black)
I'll be selling it with the galaxy gear s2 as a bundle so we will see
Click to expand...
Click to collapse
How are they getting the new ones in when samsung said it will be weeks
Cracked out N7
Well I read that the problem is An overheating of the battery cell occurred when the anode-to-cathode came into contact which is a very rare manufacturing process error, so people reported this happening after 2 weeks of using the note 7, also some sites say a way of knowing if your note 7 could explode is looking at the manufacturing site, its behind the phone and can barely be seen, if it says Korea or Vietnam, then its on risk, like mine that says Korea, so the truth is that it can happen at any point from the first day to later on, so they have to be replaced, am charging mine after I wake up, in an hour or so its at 100 percent, then it doesn't need charging till the next morning, but if it takes too long for the replacements to arrive, I think I might get the s7 until then, I have three kids, wouldn't want anyone getting hurt by this.
c-prodigo said:
Well I read that the problem is An overheating of the battery cell occurred when the anode-to-cathode came into contact which is a very rare manufacturing process error, so people reported this happening after 2 weeks of using the note 7, also some sites say a way of knowing if your note 7 could explode is looking at the manufacturing site, its behind the phone and can barely be seen, if it says Korea or Vietnam, then its on risk, like mine that says Korea, so the truth is that it can happen at any point from the first day to later on, so they have to be replaced, am charging mine after I wake up, in an hour or so its at 100 percent, then it doesn't need charging till the next morning, but if it takes too long for the replacements to arrive, I think I might get the s7 until then, I have three kids, wouldn't want anyone getting hurt by this.
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Click to collapse
Yup my my kids first I dont need anything to happen
Cracked out N7
Related
i've been fighting with HTC to get my Nexus exchanged for two weeks now, i finally got them to agree to exchange my rooted phone (paid to have dust issues fixed, came back worse then before) but since then the AT&T version of the Nexus has been released.
so, what i'm curious about is getting an AT&T replacement device to replace my T-mobile phone since i'm on AT&T.
has anyone tried this? had any luck?
100% chance you can request it.
Something less than 100% that they'll actually let you switch.
That was terrible, but funny and true.
I would just try to talk to them real nice and sweet and if you don't get the ok the first time. Call back the next day, then the next day, then the next day. After a week or so then finally ask for a supervisor if you havn't talked to one yet... In about 2 weeks you should have the Final Final Final answer.... Who know, it is worth a try and a few hours of your time.
There is pretty much zero chance they'll let you switch. They're 2 different part numbers with 2 different internals.
That's like sending back your computer with a Core 2 Duo and asking for a Core 2 Quad back. Well... sort of...
crazy talk said:
i've been fighting with HTC to get my Nexus exchanged for two weeks now, i finally got them to agree to exchange my rooted phone (paid to have dust issues fixed, came back worse then before) but since then the AT&T version of the Nexus has been released.
so, what i'm curious about is getting an AT&T replacement device to replace my T-mobile phone since i'm on AT&T.
has anyone tried this? had any luck?
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Click to collapse
How much did it cost to have the dust issues fixed? They just sent me a replacement phone and I sent my original rooted N1 with dust issues back today. I'm wondering if they will check to see if it is rooted and make me pay to fix the dust, make me pay for two phones, or allow my to send back the replacement and forget anything ever happened.
I bought my Atrix Feb 22 the day it came out. 1 month and 2 weeks later I sent a text message, went to check the phone 20 mins later and it was powered off. Never powered on since (tried everything to fix it). Not rooted, 100% stock with few apps, never dropped, huge Otterbox case and screen protector. I bought it from RadioShack, they said I had to talk to AT&T and that they wouldn't give me a new phone cause its after 30 days.
Anyway, AT&T sent me a refurb...or a used phone...or whatever it is. Well it has some defects of its own. I don't want to run around switching them phone after phone until I get one that works correctly. If I complain do you think I will get a new phone? Would I go to RadioShack or AT&T for that? And lastly, does anyone know what kind of phone I received from them, used, repaired, etc?
My refurb phone does this weird thing at startup, like it wants the lights to turn on but they dont. Also the bottom lights come on when they want and the green message light does as well. Otherwise the phone works fine it appears. Only had it for a day.
I went through this with verizon recently. The best you will get is a refurb. It really sucks because you are most likely never going to get a phone that works.
you can try motorola support, they might ask you to send the phone for repairs though.
If you replace the phone 3 times you can choose a new one oev.
Sent from my SAMSUNG-SGH-I897 using XDA App
the above post is correct, i did that last year and finally they sent me the better version of the phone i had, and it was new not refurb.
So I need to go through 3 Refurb phones, or 1 New phone and 2 refurb phones?
This is my first refurb after my original new one died. While this phone works, it just doesnt seem to be godly like my original one was. It has restarted a few times, camera app froze, lights at the bottom do what they want, all things my original phone never did.
Sell it on Ebay, get a Nexus S.
Talked to ATT for what seems like the 12th time and they will send me another refurb. I asked the tech how many refurbs do I have to go through before I get a new one and he said he had never herd of anyone getting new phones for their problems. Any comments regarding this?
TareX said:
Sell it on Ebay, get a Nexus S.
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Click to collapse
Thanks for your insight.
Generally, ATT is a pain about giving away new phones. I don't think there is a cut and dry way of getting a new phone, but some people get lucky and others don't. Honestly... most refurbs are alright though. Nothing to get too fussy about unless there is actually something wrong with it. It is agitating though.
Well there is something wrong with this refurb. But if I get another refurb that is defective I honestly should get a new phone. Maybe if it had been a few months I would be ok with a refurb but the phone is a month and a half!
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
ThaBrickah! said:
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
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Click to collapse
tiny bump
ThaBrickah! said:
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
Click to expand...
Click to collapse
$700 dollars??? Jeez, someone ripped you off. Did you buy it from eBay? I bet you did.
The Nexus 4 is available on the U.S Play Store as of time.
( it would be more expensive if it was in another country, but since you're using the dollar sign...)
Sent from my Nexus 7 using Tapatalk HD
scream4cheese said:
$700 dollars??? Jeez, someone ripped you off. Did you buy it from eBay? I bet you did.
The Nexus 4 is available on the U.S Play Store as of time.
( it would be more expensive if it was in another country, but since you're using the dollar sign...)
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
No, I'm sorry. I had edited down my original question and now it doesn't make complete sense. What I meant was that my phone died on me but I left my bootloader unlocked after reflashing with the image from the developer.google site. I never rooted it but failed to lock the bootloader after reflashing. Now I have the red light of death.
The $700 comes from them holding $300 on my credit card during the RMA process, only to find that I've voided my warranty by having an unlocked bootloader and them charging me for it. That would be over $700 for an N4 that could just do the exact same thing again.
I honestly don't want this phone anymore if all of them are going to die after only a couple weeks use.
The phone is designed to be unlockable via a simple command, so the fact that you have done that should in no way invalidate your warranty. You should have no problem with an RMA.
Sent from my Nexus 4
There is a fix for the red light of dead... It's a hardware problem tho, let me find the youtube video.. brb
I can't find the video (i'm at work) and I have it bookmarked at home, it's on xda tho, you must take out the back part and release a part of the hardware.. It's easy and the guy who found out made several examples, in which if he pressed that chip = red light appear, leaving it without much pressure = normal
I guess take the back off , remove the battery connector , reconnect the connector after a few minutes and put it on charge
Sent from my Nexus 4 using Tapatalk 2
If the phone is dead, what does it matter if the bootloader is unlocked?
Sent from my Nexus 4 using Tapatalk 2
Most everyone says that an unlocked BL voids the warranty, but it doesn't specifically say that in the warranty documentation. I think I'm going to let this thing run down as much as possible then try to connect to it over the weekend, then call Google on Monday if I have no success. Wonder if I should be upfront with the unlocked BL?
you haven't voided the warranty. Honestly, these companies rarely check for those kind of things. They don't have much time to investigate so they go straight to fixing it. I sent my rooted epic 4g w/ screwed up NV items (screwed em up while flashing) in for a fix and they fixed it for me no charge. You should be fine.
i have sent a few devices back for rma from google. each one of them had an unlocked bootloader, root, custom recovery, and a custom rom/kernel. google never gave me any issues with the process, and exchanged my devices within days. if its a hardware issue, they wont have any problems with an unlocked bootloader.
simms22 said:
i have sent a few devices back for rma from google. each one of them had an unlocked bootloader, root, custom recovery, and a custom rom/kernel. google never gave me any issues with the process, and exchanged my devices within days. if its a hardware issue, they wont have any problems with an unlocked bootloader.
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Click to collapse
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
ThaBrickah! said:
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
Click to expand...
Click to collapse
That's pretty radical to drop Android altogether, if you just wanted quick updates, why didn't you just leave it locked and stock?
ThaBrickah! said:
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
Click to expand...
Click to collapse
First of all, I don't get it. Nexus has been great to me, and the 3 others I know who bought it, love it too. Build quality is good, and stock, no issues. Even if you root it, chances of something like that happening are low. I used to have all kinds of phones, from gs2&3 to note 2 to HTC one x. None of them were as hard to mess up as the nexus.
But as far as your original question goes... I rmad galaxy nexus to Google because my earpiece became very crackly. Mine was rooted and unlocked. I kept on putting it off until I realized that the label they sent was only good for 14 days. Ended up sending it rooted and with custom ROM on it, figured might as well try. No issues at all. They didn't say a word.
Sent from my Nexus 4 using xda app-developers app
chrisMBP said:
That's pretty radical to drop Android altogether, if you just wanted quick updates, why didn't you just leave it locked and stock?
Click to expand...
Click to collapse
I reflashed stock firmware onto it in hopes of improving battery life - per a thread on this forum. For me, rooting is unnecessary on the Nexi because there isn't any manufacturer or carrier bloatware to get rid of. I honestly did consider rooting it to try an underclocking app to maybe improve battery life, but it seemed too much of a PITA.
They got my old phone last Wednesday, but the charges are still pending as of today. I decided to go ahead and open the replacement and not worry about it anymore. I noticed the replacement has a higher number serial number, so now I'm off to read the thread that tries do decode it!
Thanks all.
I have owned an s3, s4, note 1,2,3,4 and this is the first time i have had to return a samsung phone.
The lag was so bad, and i posted for help and tried everything, that when i showed the manager today he even got frustrated trying to navigate the thing.
I even took it to a samsung service store and they admitted it was a lemon, as she called it.
Even better i really wanted a white one and he is going to let me swap my black for the white one he is getting tomorrow.
So to those who have denied, or called out those complaining of lag, it is real and is a defect.
I tried every unit at the samsung store and every one from every carrier was lag free.
I have used more foul language and lost more sleep the past week trying to fix that damn thing it is ridiculous. Thank God i can sleep well tonight knowing i am getting a new one tomorrow.
Just as an add on, i know there are some good and smart phone reps out there, but the few samsung people i dealt with over the phone and the one in the store were about as knowledgeable as my parents. I love it when they read the script to you on their computer screen lol. "Have you taken the battery out and restarted?" Really?
Anyway, for those of you experiencing problems, the way i see it is if i am gonna spend almost a grand on something it is gonna be right. I understand there is always issues with the first batch of anything, but this was my first time going through it and i feel for the guys who have had to swap devices out three and four times.
I pray the second one is right.
A thank you to everyone who tried to help me solve the problem, even though it was defective you all helped me learn a lot more about phones than i knew before this happened. I have been on this site since I owned my htc hero and hd2 and through the years I have seen some rude and disrespectful members, but I have also met some good friendly people and made friends. No doubt my rambling post will get some knocks but it is part of the game.
Thanks for reading.
One last thing, does anyone here own a Note 3 that they are keeping? There is a reason I am asking and I will tell you why when i get a response.
Well my 1st N4 had a dead pixel and my 2nd had crappy machining on the aluminum edge. The cnc machine basically gave up on doing the right side chanfer. ( shiny part on the aluminum trim) half way up the phone. Didn't noticed till late at night.. Im on my 3rd and this one is good.
Sent from my SM-N910T using Tapatalk
Mayonesa said:
Well my 1st N4 had a dead pixel and my 2nd had crappy machining on the aluminum edge. The cnc machine basically gave up on doing the right side chanfer. ( shiny part on the aluminum trim) half way up the phone. Didn't noticed till late at night.. Im on my 3rd and this one is good.
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
l hope I don't have to go to a third. I may go more insane
I'm on my second N4 too. My first was a nightmare to get set up (took 1.5hrs in the store), lagged like crazy, had a back button with a mind of its own and rebooted at random.
I'm very happy with my replacement N4.
Anyone notice speaker crackling. I have noticed this on my phone.
To OP, or anyone else who had to return a N4, were any of you rooted?
p()()pypants said:
To OP, or anyone else who had to return a N4, were any of you rooted?
Click to expand...
Click to collapse
Good question.
I am having data issues and was told by T-Mobile that I am still within my Buyers Remorse period and can swap out the phone if I want to, which is what I am thinking of doing tomorrow.
Just wondering how the KNOX / ROOT situation will go or do they not even look at it? Please advise
I was rooted and Knox tripped on 2 N4 returns. I did mail in returns. Both were refunded within 3 days of my return package arriving at T-Mobile.
Tmo reps don't check for tripped knox or root.
I do know the Tmo my account checks for that tho
I did keep my note 3. In my opinion it runs better than the 4 ?
randpost said:
I was rooted and Knox tripped on 2 N4 returns. I did mail in returns. Both were refunded within 3 days of my return package arriving at T-Mobile.
Click to expand...
Click to collapse
Might I ask why you're on your 3rd N4?
Hello everyone, I have been an android user for around 5 consistent years now and I got an LG g4 when it first came out, well after about a year of use it broke so I was without a phone for months, so I waited for the galaxy s8, I pre-order it, and I should have learned my lesson about buying phones right when they come out, I did that with my LG g4 and it had that hardware bug. Anyways I have had the phone for awhile now and it has started to freeze, the screen shuts off and won't respond for a few minutes, it will freeze for 2 seconds then shut down and reboot, the battery life is about 2 hours at 100% charge, it gets burning hot while charging and sometimes while I use it and about 2 weeks ago, I had picked up my phone off my desk and looked at the back of it and it was cracked, I know I didn't drop it either because if I do I will look at it for a good 20 minutes and the room I was in has very soft carpet so it won't break, then last Saturday I went on vacation and my I woke up that morning and grabbed my phone, and what yah know it was broken on the front and worse on the back, and I know 100 that I didn't drop it then either, because it was on the charger, so I called Samsung today, a few times actually, the people could barely speak English, were very rude and were giving me wrong information, and the problem is they want $205 to fix the screen, well why would I pay for something #1 I didn't break #2 it's defective, so why would I pay to have the screen fixed on a defective piece of hardware? So right now I am at a loss and I'm very upset, So basically I turn to my favourite form in my hour of need to ask what I should do, and I can't return it either because I'm making payments on it over sprint, also I may be uninformed of the situation because I have never had this issue, so any help you can give me is extremely appreciated
Device information: Samsung Galaxy s8 sm-g950u Arctic silver.
any questions and any answers or help or anything would be extremely appreciated
Not sure if this will help or not, but it sounds like your battery is bad and expanding inside of your phone.
Good luck bro, getting a free replacement for a cracked screen is almost impossible... I kno, I dropped 2 lg g2's in a 2weeks time span of initially getting the ****ing thing... went thru my carrier "Verizon" to get a replacement, although it worked out in the end for me cause the 2nd time I dropped the g2, they didn't have anymore g2 replacements so they sent me a g3 instead... if u have insurance thru ur carrier that's ur cheapest n best bet
You don't need to deal with Samsung directly as it sounds like you purchased the phone through Sprint. Take it to a Sprint store and explain what is happening or call customer support if you wish. They will be much easier to work with. To reiterate call Sprint not Samsung.
tommyg562000 said:
You don't need to deal with Samsung directly as it sounds like you purchased the phone through Sprint. Take it to a Sprint store and explain what is happening or call customer support if you wish. They will be much easier to work with. To reiterate call Sprint not Samsung.
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Click to collapse
Already talked to them, they wont do anything they told me to contact samsung.
Maybe you was sleepwalking and you broke your screen? Joking. Now seriously your screen it's cracked. What do you expect from Samsung? "Yo my screen it's cracked! How did you cracked? I didn't cracked yo! Then how did it got cracked? I don't know...magic yo!"
Just pay the 200$, get your phone fixed and move on..
I am with the first commentary. I have a repair store here in France and I have seen 3 batteries swell up and break the screen. Not much you can do. Warranty will only get you so far. It seems the customer service ppl are there more to deflect the customers away more than to help. They are hoping For you to give up period .And move on so if you just keep trying and pressuring them though replace your phone if not your only option is To pay the $200 .
Sent from my SM-G955F using XDA-Developers Legacy app