ZTE cannot do any RMAs in America - ZTE Axon 7 Questions & Answers

So I talked to ZTE support and if you have an issue with the phone they recommend returning the phone since they have no replacements at all.

borisb said:
So I talked to ZTE support and if you have an issue with the phone they recommend returning the phone since they have no replacements at all.
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supposedly Amazon will have them in stock on the 22nd but they probably have backorder queue as well. Not having stock on hand for RMAs is the dumbest thing ZTE could have done or it points to massive RMA rate

Thats not good news. Where did you buy it? Try replacing it through them.

This has been talked about on their official forum. Basically, Passport 2.0 is currently useless because of the lack of stock. Almost all their devices up to and probably beyond the 9/9 shipments are spoken for.
If you have any type of issue that requires and RMA, you are out of luck for at least two months.
This is a huge misstep for a brand trying to make a name in the US. First they underproduce the device leading to delays, now that underproduction is leading to those with faulty devices either accepting a full return or keeping said device.

Can anybody say One+One?
Always thank those who are helpful...and just ignore those who aren't.

borisb said:
So I talked to ZTE support and if you have an issue with the phone they recommend returning the phone since they have no replacements at all.
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I'm curious, were you trying to get an rma and if so, what was the problem with the phone?
Always thank those who are helpful...and just ignore those who aren't.

tdgillihan said:
Can anybody say One+One?
Always thank those who are helpful...and just ignore those who aren't.
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Yeah, OnePlus had a lot of issues at first, but look at them now. Give ZTE time. Besides, why keep a bunch of phones around for RMA when people wanna buy them instead?

Adiyel said:
Yeah, OnePlus had a lot of issues at first, but look at them now. Give ZTE time. Besides, why keep a bunch of phones around for RMA when people wanna buy them instead?
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Because that's how business works and RMA. You either have to be able to recreate them in a short enough time when an RMA hits or have stock to fulfill it. Or don't offer the Passport 2.0 service.

Adiyel said:
Yeah, OnePlus had a lot of issues at first, but look at them now. Give ZTE time. Besides, why keep a bunch of phones around for RMA when people wanna buy them instead?
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OP is still terrible. Have you seen the bug list for OP3? They need to hire more developer and spend more time testing. Every year, they basically let the early adopter beta test their rom for the first few months. They do eventually get it fixed but do not buy a OP phone at launch.

max1001 said:
OP is still terrible. Have you seen the bug list for OP3? They need to hire more developer and spend more time testing. Every year, they basically let the early adopter beta test their rom for the first few months. They do eventually get it fixed but do not buy a OP phone at launch.
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Yeah, they got pretty well screwed by Cyanogenmod when they just broke their contract and abruptly walked away. They do seem to be doing a fair job of recovering, but you're right, needs to be better.
Always thank those who are helpful...and just ignore those who aren't.

tdgillihan said:
I'm curious, were you trying to get an rma and if so, what was the problem with the phone?
Always thank those who are helpful...and just ignore those who aren't.
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I was listening to sound cloud and the phone just rebooted. Ending in a boot loop.
Reset factory and wiping cache did not work.
I talked to newegg this morning. I got a refund.

borisb said:
I was listening to sound cloud and the phone just rebooted. Ending in a boot loop.
Reset factory and wiping cache did not work.
I talked to newegg this morning. I got a refund.
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That's right, I saw your other post. Sorry, I didn't connect the two.
Always thank those who are helpful...and just ignore those who aren't.

imp3r10 said:
Because that's how business works and RMA. You either have to be able to recreate them in a short enough time when an RMA hits or have stock to fulfill it. Or don't offer the Passport 2.0 service.
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These companies employ a lot of unconventional business practices because the model they're using is a low margin high sales number scheme. You have to produce units in batches so you don't get stuck with stock you can't move. It's the price we pay for so much phone at so little cost...

Adiyel said:
These companies employ a lot of unconventional business practices because the model they're using is a low margin high sales number scheme. You have to produce units in batches so you don't get stuck with stock you can't move. It's the price we pay for so much phone at so little cost...
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I don't know if its worth it.

borisb said:
I don't know if its worth it.
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It is for me. It's nothing but a win (overall) for the consumer. Sucks if you have a problem with your phone and want a replacement (I just got mine today, so time will tell), but it's a lot of bang for your buck. In general.

I wouldn't say it's nothing but a win. Some can't even get ahold of the device while others with faulty units can't do anything other than return it for a full refund and take their business elsewhere.
Not having enough product to satisfy consumer needs is bad, not having enough to honor your own warranty is worse. It's only bang for your buck if you can get one, and have no issues with it.

Sammae7 said:
It's only bang for your buck if you can get one, and have no issues with it.
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That's my point. I get the feeling that the demand isn't quite as strong as it seems from reading the forums and I also feel like the number of units with issues is within the realm of reasonable.
I say this without evidence either way; I just take the online portrayal with a grain of salt. I wasn't even aware of the ZTE forum until a ZTE rep referred to me to it. I never would have found it on my own because I wouldn't have looked. As for XDA, well, it's a certain type of person who hangs out here
Don't get me wrong, it doesn't help ZTE's image to not have enough stock. But the truth is that the OP3 is the only real competitor (in my mind) that is currently available around this price point if you're looking for the same features (I don't consider the Alcatel Idol 4S a real competitor because you get mid-range hardware at a mid-range price rather than flagship hardware at a mid-range price with the Axon 7 and OP3). By and large, you either want the Axon 7 and are willing to wait for it, or you go with the OP3. ZTE's inventory issues might cause them to lose customers if they can't get phones out before the 2016 Nexus phones are announced, though.

I think these are growing pains of a manufacturer taking some bold steps to get in the market with a little caution. They are not anywhere near a flagship known company. The cream of the crop Icrap is the leading smartphone maker in the world and has never ever met launch day demand. I believe it's time to lay off and exercise a little patience.
Sent from my 6045I using XDA Premium HD app

I believe I've exercised some patience. I pre-ordered on the first day they went up. After multiple delays I'll be lucky to see my device almost two months after its release.
Pre-orders are usually used to judge interest and are a build to of sorts, and they fell way behind on this aspect. I know this happens with a few other companies as well, but I've never had to wait this long.
I know I'm speaking from a point of frustration right now due to the most recent delay hitting hours ago.

Related

Upgrade

Seriously...when is this going to happen? Has anyone gotten the email to send their Xoom back yet?
Last I heard, all verizon employees who has one and a few selected non-verzion employees gotten it done and came back with no issues so the full wide upgrade should be taking place sometime this month.
Thanks for the reply. I have been hearing it should be this month...but we're fairly far along into 'this' month to still not know anything imho.
Ok...I ask again...anyone have any news? real news?
lanternca said:
Ok...I ask again...anyone have any news? real news?
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Seriously man, at the risk of sounding as someone put it, all gangster, if someone gets a notification, we will know. No one is sitting at home just waiting for your post, so they can share the news.
The guy who flips the switch is probably off in the Bahamas somewhere, sucking on a drink with an umbrella in it. Or, he's somewhere else doing who knows what. Either way, there will be new headlines when someone does get box.
Chill....this is not worth turning gray over.
I tried to get a petition going months ago but got bashed out of the forum because people thought it was coming in a couple weeks. Its now been months since.
I was extreme in point out the fact that especially us early adopters who paid a premium price got ripped off dramatically by both companies. Still no 4g half working SD. Etc etc.
We are way past the deadline and it honestly makes me feel good that I was right and all the ones bashing me back then should be very very apologetic. But that's asking way to much for these forums I know.
Moto needs legal action. And a major petition etc etc. We as the consumers should be heard.
Good luck
csseale said:
I tried to get a petition going months ago but got bashed out of the forum because people thought it was coming in a couple weeks. Its now been months since.
I was extreme in point out the fact that especially us early adopters who paid a premium price got ripped off dramatically by both companies. Still no 4g half working SD. Etc etc.
We are way past the deadline and it honestly makes me feel good that I was right and all the ones bashing me back then should be very very apologetic. But that's asking way to much for these forums I know.
Moto needs legal action. And a major petition etc etc. We as the consumers should be heard.
Good luck
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Man, I for one am glad you feel vindicated. It must feel great to be that single voice of reason in the 500k or so Xoom owners.
We all know the problems, there is no way to avoid it. This is not a case where some guy can get it working, while another cannot. We are all in the same boat.
I knew within 15 minutes of purchase that something was not right, when what the agent told me did not match up with what Verizon and Motorola were posting online. The situation immediately became, am I happy with what I got, or does it go back. I made my decision and have not looked back.
This is a good tablet for me. I have been extremely happy with it. The point that it can be so much more is an after thought...I don't use this thing to its full potential as it is.
I think more people are upset over principle, you told me this...but it didn't happen. I think holding Verizon accountable for not following through as expected, should be done. At question is how. Petitions in a hacker forum is not the way. Did Verizon lie or cheat? Can you prove it?
How do you hold them accountable? There is only 1 way. With your wallet. Do not purchase from them again. The only thing important here is money. They will listen to money. If you are not willing to back this up with your wallet, your petition will mean nothing.
Verizon is a big bad, mean company, fighting a war with att. Their lawyers are aggressive, mean and rugged. You will not win. But you can spend your $200 a month at tmobile or sprint. Enough people do that, then you win....for now.
Otherwise, I still like my Xoom as it is. It could be better with 4g....but I bought what was in my hands. When it comes to my next purchase, I'll look elsewhere first. Went to look at the Bionic the other day. Rep asked "Get one for you?". I replied, " Sure, as soon as you finish with my Xoom. Until then, I'm spending my $200 at T-Mobile." Then I walked out slowly.
That's my petition.

[Q] So uh... what are the odds of....

.. being an early adopter, and running into huge issues? O_O this is my first Nexus device I am going to purchase, and I'm planning on ordering it day 1. Should I be weary of "defects" from a first batch or no? Has this happened previously with a Nexus PHONE? (not a tablet).
I'm planning not to "wait a couple weeks and see the reviews" because in reality, we all got the same phone, so why wait to get the SAME phone? The only difference will be knowing what the "defects" are, which I honestly don't think there will be a whole lot plagued with this..
There shouldn't be major hardware defects. Although software glitches should be expected and Google will push an update to solve those relatively quickly.
Sent from my Galaxy Nexus using xda premium
msavic6 said:
There shouldn't be major hardware defects. Although software glitches should be expected and Google will push an update to solve those relatively quickly.
Sent from my Galaxy Nexus using xda premium
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+1
You shouldn't experience any hardware glitches
iAndropple said:
So uh... what are the odds of.... being an early adopter, and running into huge issues?
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The same with buying any other smartphone.
Every smartphone out there has flaws that get blown out of proportion when released. Huge flaws? rarely.
Still you can bet your *** that I'm not spending $349 on a device until I feel certain, through enough reviews and early adopter feedback, that the issues are minor enough that they won't bother me. Otherwise I might have to pay a $50 restocking fee when returning it
ap3604 said:
The same with buying any other smartphone.
Every smartphone out there has flaws that get blown out of proportion when released. Huge flaws? rarely.
Still you can bet your *** that I'm not spending $349 on a device until I feel certain, through enough reviews and early adopter feedback, that the issues are minor enough that they won't bother me. Otherwise I might have to pay a $50 restocking fee when returning it
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Indeed. Just think of it this way. This is the Google development phone. So it's likely Larry, Sergey, Andy Rubin and the rest of the Google team are using. If it's broke, they are going to fix it for them and quick to get it usable since, well, it's them. By product is that we will get the same fixes quite quickly Best thing this time is that we are using the exact same model as them, no weird off variants like the Verizon LTE model.
sarcosis said:
This is the Google development phone. So it's likely Larry, Sergey, Andy Rubin and the rest of the Google team are using it.
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They probably have special editions with LTE and micro sim cards
In case of galaxy nexus, the initial units were great (as far as I know). Just wait a little over a week, see reviews from the real users, and you'll be fine.
I stumbled upon the GNex quite late, when the faulty units had already started shipping, my dilemma has been about all the screen issues with it...
msavic6 said:
There shouldn't be major hardware defects. Although software glitches should be expected and Google will push an update to solve those relatively quickly.
Sent from my Galaxy Nexus using xda premium
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Dunno about that... If the overheating thing as reported by Anandtech is true, that's a pretty big deal hardware wise.
red12355 said:
Dunno about that... If the overheating thing as reported by Anandtech is true, that's a pretty big deal hardware wise.
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I think running about 10 benchmarking tests would get any phone "hot". I'm sure the glass has a little to do with this when almost every other phone in the category is using plastic on the back.
I don't think any of the other reviews besides anandtrch noticed the heat but I'm willing to be proven wrong.
Also, I was on the same boat as you in terms of being a day 1 purchaser, but after seeing the benchmarking results I've decided to wait a few weeks before ordering.
Sent from my One X
I do remember back then the i9000M got the internal storage problem,
It was pretty major and you have to send it back to Bell to fix.
And I was those people who got it off a private seller too ;C

Stop the panic!

I am sewing lots of people panicking because of some issues with some devices received.
I see this with nearly every handset I have owned, especially at the beginning.
It's as though a chain reaction starts when someone has a fault, others then look for the same fault, over analyse the phone and almost will themselves in to believing a small scratch or blemish is the same thing as the original complainant.
Out of all those who had "faulty" devices, how many do you think got perfectly working devices?
Don't have a knee jerk reaction and jump ship until you actually have a major problem with your own device. Give the manufacturer a chance first.
Sorry, just had to their this out there.
Sent from my GT-I9300 using xda app-developers app
And sorry for all the spelling mistakes... Damn predictive text and lazy proof reading
Sent from my GT-I9300 using xda app-developers app
Gotta agree with everything you wrote there, I've seen folk post saying it been delayed I'm buying something else, plus the hysteria over the phone getting too hot or the ringtones ain't loud enough etc etc.
BanziBaby said:
Gotta agree with everything you wrote there, I've seen folk post saying it been delayed I'm buying something else, plus the hysteria over the phone getting too hot or the ringtones ain't loud enough etc etc.
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The ringtones ain't loud enough? Better cancel my pre-order then :silly:
riso123 said:
I am sewing lots of people panicking because of some issues with some devices received.
I see this with nearly every handset I have owned, especially at the beginning.
It's as though a chain reaction starts when someone has a fault, others then look for the same fault, over analyse the phone and almost will themselves in to believing a small scratch or blemish is the same thing as the original complainant.
Out of all those who had "faulty" devices, how many do you think got perfectly working devices?
Don't have a knee jerk reaction and jump ship until you actually have a major problem with your own device. Give the manufacturer a chance first.
Sorry, just had to their this out there.
Sent from my GT-I9300 using xda app-developers app
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"Give the manufacture a chance" is easy to say if you live somewhere where these phones have reasonable price or return window or good warranty...
Here where I live it's not like that, I have to pay more than a month's income for a flagship, sometimes a 24h return window if the device has a real issue sometimes not even that, also no proper warranty for Sony devices here, So I consider myself all the right to nitpick & panic
Cheers
riginal said:
"Give the manufacture a chance" is easy to say if you live somewhere where these phones have reasonable price or return window or good warranty...
Here where I live it's not like that, I have to pay more than a month's income for a flagship, sometimes a 24h return window if the device has a real issue sometimes not even that, also no proper warranty for Sony devices here, So I consider myself all the right to nitpick & panic
Cheers
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Well if you have to pay over a months income to get a flagship, why are you getting one in the first place? As with everything else in life, everything just goes the way it goes. You won't get a faulty phone, and if you do, then its meant like that and you can learn from it. Just turn everything into positives.
SuperMarioGalaxy said:
Well if you have to pay over a months income to get a flagship, why are you getting one in the first place? As with everything else in life, everything just goes the way it goes. You won't get a faulty phone, and if you do, then its meant like that and you can learn from it. Just turn everything into positives.
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Exactly what I was thinking.
Sent from my GT-I9300 using xda app-developers app
I have been badly burned by multiple devices in the past.
1. Sony K810i (7 years back) - found out speaker was damaged 5 days after purchase. As @riginal pointed out, I was at a place where I cannot return the device the moment I walk out of the shop. By the end of one year, everything except battery in that phone was replaced. I had bought that model several months after it was released.
2. HP DV5 1015TX Laptop (6 years ago) - replaced display 3 times over a 1.5 year period because of the same issue. Lucky that I had warranty extension.
3. Asus TF700T - If I see the guy who tested it, I will hit him with the tablet until it breaks. I am not joking.
4. Nexus 7 2013 - replaced speaker 2 months after purchase.
5. Dell XPS 9530 Laptop - paid $2000 and got a machine that makes whining sound, throttles games to unplayable FPS.
After these kind of experiences, when I got my Nexus 5, I returned it without zero hesitation twice - first because of the yellow tint and second time because of the dead pixel. There should be zero tolerance when it comes to devices. I pay expecting a fully functional product. I am not paying to be their tester. Its high time companies are penalized for releasing defective units. If they can't ensure consistent quality, at least I should get a full refund even if it is after 1 year.
If the companies cannot guarantee that there would be defects during the initial launch period, either they should offer extended warranty with the guarantee that if its a factory defect, we will get a new phone no matter when it was reported.
Edit: Added item 2.
unni_kmr said:
I have been badly burned by multiple devices in the past.
1. Sony K810i (7 years back) - found out speaker was damaged 5 days after purchase. As @riginal pointed out, I was at a place where I cannot return the device the moment I walk out of the shop. By the end of one year, everything except battery in that phone was replaced. I had bought that model several months after it was released.
2. Asus TF700T - If I see the guy who tested it, I will hit him with the tablet until it breaks. I am not joking.
3. Nexus 7 2013 - replaced speaker 2 months after purchase.
4. Dell XPS 9530 - paid $2000 and got a machine that makes whining sound, throttles games to unplayable FPS.
After these kind of experiences, when I got my Nexus 5, I returned it without zero hesitation twice - first because of the yellow tint and second time because of the dead pixel. There should be zero tolerance when it comes to devices. I pay expecting a fully functional product. I am not paying to be their tester. Its high time companies are penalized for releasing defective units. If they can't ensure consistent quality, at least I should get a full refund even if it is after 1 year.
If the companies cannot guarantee that there would be defects during the initial launch period, either they should offer extended warranty with the guarantee that if its a factory defect, we will get a new phone no matter when it was reported.
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I think you must be cursed mate [emoji50]
Sent from my GT-N7100 using Tapatalk
kersey said:
I think you must be cursed mate [emoji50]
Sent from my GT-N7100 using Tapatalk
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I have added one more - #2.
I too often think like that - whether I am cursed or if I am being punished by God for spending money on gadgets. There were a few who didn't give me problems as well- Galaxy S2, PS4, Sony TV..
unni_kmr said:
I have added one more - #2.
I too often think like that - whether I am cursed or if I am being punished by God for spending money on gadgets. There were a few who didn't give me problems as well- Galaxy S2, PS4, Sony TV..
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But all that doesn't mean it's going to happen to you with this device. Plus you could argue that you should learn from experience and wait for the device to mature before you leap in to a purchase of a newly released flagship device.
All this strikes me as nothing more than mass hysteria still. You can't judge a device and declare it as faulty before you have it in your hand.
Sent from my GT-I9300 using xda app-developers app
SuperMarioGalaxy said:
Well if you have to pay over a months income to get a flagship, why are you getting one in the first place? As with everything else in life, everything just goes the way it goes. You won't get a faulty phone, and if you do, then its meant like that and you can learn from it. Just turn everything into positives.
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Click to collapse
If you really want the answer for your first question I'll manage, I usually keep whatever cellphone I buy for 2-3 years and right now I have Xperia X10 & wasn't gonna upgrade but my beloved X10 finally died on me & if I buy something I want to buy the latest & the greatest so yeah I manage but that doesn't mean I can afford to buy a premium device with premium price just to see it die a week later & toss it way only because there was a gap in the device & it wasn't waterproof as advertised, So I really appreciate people here nitpicking, It helps me make my decision between this, Note 3 & M8
and what to you mean it's meant like that? turn everything into positives? do we really need to get philosophical on this? I mean seriously is it asking too much to get a solid device as advertised for the price I pay?
Anyways don't really understand the purpose of this thread, Everyone here are just stating facts & sharing their experience with the device which unfortunately happens to involve high temperature, build quality issues, low ringtone...I don't really complain or nag, actually no one does except for the op of this thread

Jelly effect on all phones?

I love this phone but am very aware and ocd about how a phone works and I do have the scrolling problem. If it's an issue that's with all phones, not just ones "who can see it"...but if it's all phones, I may just try to get adjusted to it. If it can or will be corrected, I want to send the phone back in the 15 day period.
Anyone have any idea if this will just continue with this phone or will be corrected? Or if sending back and re-buying, I have a chance of getting one where it doesn't happen?
This is gambling i think. You can get one which is not affected, but also you can get one which is more affected, than yours now. I'll also send back the phone for replacement if it's not fixed in my 15 day period. I love this phone, really.... Everything is awesome, but this jelly thing :/
EDIT: Manufacture date: 12th June, panel is s6e3fa5
Will they "replace" it? They say it's normal....not a defect.
I asked support for a replacement two days ago and they told me the only thing they can do is refunding. I guess adjusting to it won't be that hard after all.
All phones are affected returning won't do you any good. There won't be any update to fix the issue, its a design choice.
You have 2 choices:
Refund
Keep the device and live with the jelly
Kirahvi said:
All phones are affected returning won't do you any good. There won't be any update to fix the issue, its a design choice.
You have 2 choices:
Refund
Keep the device and live with the jelly
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Even if you underline words, they aren't always true. I saw a couple of videos, someone's phone is falling apart by this effect, but i've seen videos where the user's display has zero jelly effect. So no, not everybody has it.
True. I don't have it AT ALL, and there is nothing wrong with my eyes. I have seen for myself devices that suffer from it. Mine doesn't
Well... unlike you I happen to have some evidence to support my underlined claims.
https://www.xda-developers.com/conf...ay-upside-down-likely-reason-jelly-scrolling/
+1 I don't have it. My was produced on 9th of June. 8/128 #nojello
It depends, someone has a strong jello effect, someone has none/little to none. Mine has but it's almost nothing. And 1+ can't fix this, since this is their design choice. How do you people find the manufacture dates of your phones?
--EDIT--
nvm, found it. It's on the sticker at the back of the box. Mine is 2017.06.07, 6GB/64GB
david19au said:
It depends, someone has a strong jello effect, someone has none/little to none. Mine has but it's almost nothing. And 1+ can't fix this, since this is their design choice. How do you people find the manufacture dates of your phones?
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selling box
This reminds me of the iPhone "antennagate", where many reported bad reception due to manufacturers defects. I had that iPhone and mine was fine. Turned out to be isolated, not overall problem.
I don't have the OP5, but am considering it, so interested in discussion.
IF I did own it, don't know if I would return it.
The way OP is handling it is poor. They could learn from Steve Jobs. He was a master at dealing with this type of situation.
BTW, I own a Le Eco Pro 3 phone. Another Chinese company crashing and withdrawing from US, despite well priced, great hardware phones.
This is a complex, tough business.
I've tried everything to reproduce this effect, to no avail. Unfortunately, my phone is perfect to my eyes. Well, I do notice the slight stutter when I scroll very fast. I can more than live with that for the specs I'm getting. Honestly, I don't even care.
I feel badly for the people affected by this issue. Such a great phone and it's really a shame that they can't enjoy it like most of us.
bramgoodwin said:
This reminds me of the iPhone "antennagate", where many reported bad reception due to manufacturers defects. I had that iPhone and mine was fine. Turned out to be isolated, not overall problem.
I don't have the OP5, but am considering it, so interested in discussion.
IF I did own it, don't know if I would return it.
The way OP is handling it is poor. They could learn from Steve Jobs. He was a master at dealing with this type of situation.
BTW, I own a Le Eco Pro 3 phone. Another Chinese company crashing and withdrawing from US, despite well priced, great hardware phones.
This is a complex, tough business.
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No business is tough if know when to scale the business up and how.
Oneplus, I think, got too greedy and scaled up too quickly while their QA and After-sales departments couldn't keep up with the pace.
Oneplus is acting like Apple/Samsung with their price raises and all but not following it with the QA/After-sales of those companies. They simply can't. They just aren't there yet.
If this phone would be priced, say, $75 less than what it is, I would happily live with it despite some QA issues like the minor, barely noticeable, jelly effect that I have. I would even stand in queue and wait for an invite according to the invitation system they had in place during their early years.
At $540, I'm sorry, I would 'Never Settle'. I'm more demanding at that price. LG G6 is available for cheaper and that too is a very good phone.
cheesechocolate said:
No business is tough if know when to scale the business up and how.
Oneplus, I think, got too greedy and scaled up too quickly while their QA and After-sales departments couldn't keep up with the pace.
Oneplus is acting like Apple/Samsung with their price raises and all but not following it with the QA/After-sales of those companies. They simply can't. They just aren't there yet.
If this phone would be priced, say, $75 less than what it is, I would happily live with it despite some QA issues like the minor, barely noticeable, jelly effect that I have. I would even stand in queue and wait for an invite according to the invitation system they had in place during their early years.
At $540, I'm sorry, I would 'Never Settle'. I'm more demanding at that price. LG G6 is available for cheaper and that too is a very good phone.
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Agree, bought my LeEco Pro 3 for $249, following your logic.
Look, US market is so lucrative, Chinese MFG see it as gold. But, its one thing to produce a good phone, very different ongoing development and service.
Le Eco was similar with big slogans, but couldn’t even sustain for 6 months in US.
Still great market for $399 phone, but can they make a profit so development investments can continue?
Interesting to see what happens.
I have a little jelly effect.
its noticeable when i see minutely.
Will this kind of issue be increased by regular usage or it will be like that...forever unless oneplus provide some update.
If it stays that way... then i am fine as its barely noticeable but it improvise over time then its a big issue.
My phone manufacturing date is 16 Jun 2017
bramgoodwin said:
Agree, bought my LeEco Pro 3 for $249, following your logic.
Look, US market is so lucrative, Chinese MFG see it as gold. But, its one thing to produce a good phone, very different ongoing development and service.
Le Eco was similar with big slogans, but couldn’t even sustain for 6 months in US.
Still great market for $399 phone, but can they make a profit so development investments can continue?
Interesting to see what happens.
Click to expand...
Click to collapse
The kinda business model Oneplus has, they don't even need much R&D. The dev community does it all for them without any cost.
They give pretty much stock android. So not much R&D there.
Camera module is also bought from others so they can as well buy the processing algorithms.
Rest all components like GPS, NFC, Display etc. are bought out-of-the-house and Oneplus simply assembles them.
With this kinda business model you can't really go wrong if you just sort out your business funding, QA, and after-sales.
That's all you need and you'll get the sales to compensate for the lower price.
They seem to be deviating from their business model by the price raises and the QA/After-sales issues. Oneplus 5 suffers from the consequences of that deviation from the business model.
No jelly effect here. I got mine before they went on sale so I guess I'll say a got Lucky! Was considering leaving this phone before for the U11 but I can't stand HTC software. So I'll keep this rare "non-effective" device .
Sent from my ONEPLUS A5000 using Tapatalk
No issue here. I got lucky. Really I have zero issues with this phone.
lopmig1 said:
No issue here. I got lucky. Really I have zero issues with this phone.
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Click to collapse
qasq said:
+1 I don't have it. My was produced on 9th of June. 8/128 #nojello
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Click to collapse
You, NoJello heroes keeping the hope in us. I really hope that my replacement won't have this issue. :good:

Pixel 2 XL bad press and forum experience

So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
I ordered on day one and my phone was very blue at even a slight angle. I returned it and ordered another and I am very happy with it. the processor is a beast. battery and camera are the best there is. Software and features are way ahead of others and will stay there. You need to try it. Don't read or buy into the negative hype. Try it. If you don't like it returning the device is easy and costs nothing.
@MacTheRipperr
I didn't let it get me down. I pre-ordered on the 6th, got it the 28th, never returned it, and never cared about the press.
I don't care about random people's opinions, and I have no idea why everyone does. I figured once I got it, i would see if I like it, if not, I would return it and move on.
The media is and always will be full of ****, the same with the vast majority of people sadly. I still hear people run in their mouth about this device in telegram chats and online that never have nor will hold an xl2, at that rate, why would anyone take anything they say at face value? It's sad that people fall to peer pressure, and can't be big enough to make a decision for themselves, they have to follow the norm.
Anyways, my device like most others shifts colors at an angle, and it doesn't bother me. I always have and will use black themes while I'm on an oled device. You can't get this rich of black color which makes everything else pop on lcd.
Coming from a 6p, this phone is light years faster than it was, and the battery life I've had on stock with the stock kernel, has put all other devices I've had to shame. I couldn't be happier with the xl2
This phone ticked all the boxes I want/need and after the trade in plus the rebate from T-mobile I'd be stupid not to jump on it. While waiting all the complaints about the screen came in so I was curious to see what it would look like when I got it. Opened the box and turned the screen on, tilted it and said...."that's it???". I've been loving it since day one. Best phone I've ever had.
If anything the negative press had lowered my expectations some, so when I finally got my phone I was absolutely blown away by how great it is. I couldn't say if I had not read anything bad about the phone, whether or not my response would have been the same, but all I can say is that this is the best phone I have ever used (going from Nexus 5, to 6, to 6P, to 2XL)
I find it humorous that in advance of the iPhone X, Apple puts out a paper saying that burn-in and blue tint upon tilting device are normal for oled screens, and not a defect. I wonder if all the media sources that blasted the Pixel 2 XL for being a "mediocre" device because of those screen issues will be as hard on Apple as they were on Google?
I've read the articles and kept up with stuff, but I really just don't give a sh__, to be frank. Is there a blue tint at angle? Yup. Does it bother me? Nope. Is there screen burn in/retention? Don't know. (I have not seen anything and don't care about trying it out to see.) This phone is so freaking phenomenal, I can't believe that people steer clear over some bad press given by a bunch of YouTube reviewers that nit-pick everything with every phone ever made.
To prove my point on how little the everyday user cares, I showed 2 buddies of mine my 2 XL the other night. They both just recently got the iPhone 8+ and they've had Apple devices going back to the iPhone 6. Both of them played with my 2 XL for at least 15 minutes. Neither of them mentioned anything about the screen other than they said they loved the lack of huge bezels. Both commented on how blazingly fast it performed. They also loved how it listened for music and displayed what was playing automatically.
I'm happy with my 2 XL. If by some chance Google does some sort of recall, etc. I may go ahead and do that, but as of yet, I see no reason to RMA my phone.
Dang, OP. Nailed my experience, but in a different manner: Ordered during the event and got mine on the 20th. Also came from an S8+.
Have since stopped reading comments on popular Android tech sites due to the sheer vileness of them. Maybe it was present before and I just never noticed, but the comments sections are a total sh_tshow. I am embarrassed to be a part of a community that can treat each other so poorly.
I imagine someone new to the community going on to these sites and just being absolutely stunned by how petty and rude we must seem.
It's not just Pixel articles either; Samsung, HTC, LG.... It's unavoidable.
I like my S8+ and my 2 XL. I liked my V20. My son loves his V30 (and before that, his HTC 10). Why can't we seem to accept that they're all great devices? Why do we have to be so vile to each other?
Sorry... That went longer than I had planned...
/rant end
It's hands-on for me! Media suxes!!
MacTheRipperr said:
So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
Click to expand...
Click to collapse
I preordered it and kept it.
Ive had a Galaxy Nexus Nexus 5 Nexus 6p and now the Pixel XL 2 I can tell you... You will never get a "perfect" phone from Google you just wont. But you dont get this phone because its perfect. You get it because you dont have to wait for updates from the carrier that will never come. You dont have to worry about the bootloader being locked. And you can pretty much count on the most developer support.
Everyone of the phones listed above had an "issue" blown way out of proportion.
Galaxy Nexus was battery life even leading to Verizon offering a extended battery
Nexus 5 had a screen issue where anything after the 1st batch had a yellow tint to the display. (I was lucky to get one of the good ones but then 3 months later my phone decided to not DL or send MMS at all no matter what i did. I had to RMA it and got a yellow tint phone. Oh and battery life issues.
Nexus 6p had screen issues and battery issues where the phone would shut down once the battery reached anywhere from 15% to 50% Oh there was also a software bug on only this phone where the phone would refuse to switch to LTE and the only way to make it do this was to go into the secret *#*4636*#*# and toggle the LTE radio. This was not fixed for 2 security updates
See you will never get a "perfect phone" from Google. Just like a lot of their products start out pretty ****ty and get better through several updates.
Well, I most definitely want to thank you guys for your feedback and being honest without the hostility. It's good to see that I am not alone in my experience. Thanks for replying with tact. We can only lead our fellow enthusiast by example. Thanks again for your responses.
I've had a horrible experience through all of this, I'm also a new member here, although I've been a lurker for years. BUT I pre-ordered, kept the order and received a P2XL that is blue straight on and gets worse at any angle. I RMA'd my device, new one will be here this friday/saturday. Thing is after a week I really love this phone and willing to try at least one more as it seems there is or was a quality issue but most here that have RMA'd are reporting they've gotten a better device back. I agree what another member posted about the rhetoric and the way people are treating each other but that's the interwebs these days. Also seems a bunch of people here received great devices to begin with (ANOTHER REASON TO ORDER ONE AND TRY IT YOURSELF) but unfortunately some of them just assume everyone's device is the exact same as theirs and some of them even deny there could be an issue saying "we see these things differently" and we should "just shut up or get a refund". Don't listen to them, don't really take much weight in what anyone says (including me) about their personal experience until you've had the exact same experience with the same device to relate to their issues posted. We're here to share our experiences with these devices with each other but for every 1 P2XL user here there are probably at least 4 or 5 if not more that are ecstatic to own these phones from Google. Remember most people who have issues go onto forums and websites to see if others are experiencing the same issues. So it becomes a breeding ground for every issue ever found on "x" device within "x" days of being released. Like what's been said here before, it's not just here, all manufacturers have issues with their devices and for me IMO the P2XL is what I want/need in a phone. Hopefully you'll order one up and give it a shot, you're truly missing out on an amazing experience with an amazing device.
You know things are desperate when people have to make "feel good" threads.
As for the validity of media or what else has been said here, this entire thread is pure conjecture and speculation made against others who disagree.
Im also not sure who this is directed at. The people who dont like/want this phone wont be here.
Neither will the people who returned them.
As for the point of the thread.
If you buy a device that costs a grand, might aswell demand no ISSUES.
Neither apples pathetic response to possible issues with the screen nor Google's "we are looking into it" imply a whole lot respect for the consumer or confindence for their devices.
You can like your device, you can claim its perfect, beautiful, whatever. But for this price, nothing short of perfection(as much as it can be achieved) should be demanded.
If im paying a grand, i dont want to be bothered by RMAs or other BS.
If they have QC issues, they are free to perhaps ship some jobs back to Europe/America. Im sure they have enough money to pay decent wages for people to QC their devices or produce them here.
If not, they should not expect mercy from the consumer or press, and yes this includes apple too
What a pathetic age we live in.
shadowcore said:
.
If you buy a device that costs a grand, might aswell demand no ISSUES.
.
Click to expand...
Click to collapse
You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
shadowcore said:
If you buy a device that costs a grand, might aswell demand no ISSUES.
Click to expand...
Click to collapse
Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
PhoenixPath said:
Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
Click to expand...
Click to collapse
Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
It cant be because of technology that the device costs this much, about a grand, in 2017.
Surely they can afford proper QC at an asking price of 1 grand.
Im not sure proper QC is like pink unicorns, but i guess people should just shut up.
A proper premium tier QC is pink unicorns. Im having the timw of my life now.
---------- Post added at 05:34 PM ---------- Previous post was at 05:28 PM ----------
AndrasLOHF said:
You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
Click to expand...
Click to collapse
Thats true, i wish only they provided a black skin/overlay for android.
Its 2017 and only custom roms offer amoled friendly UI.
Im not sureni value android updates when they offer no enhancements i need.
shadowcore said:
Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
Click to expand...
Click to collapse
QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
PhoenixPath said:
QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
Click to expand...
Click to collapse
Pray tell, do you really believe issues such as blue tint or burn in wouldnt be caught by proper QC?
These issues are so obvious, even non-tech savy people can notice them.
And no, i didnt claim qc prevents all bad apples, but thw moat obvious ones. Way to strawman my point there.
All google needed to do, when noticing issues in QC , is hold off on the release date.
You can probably imagine how much i enjoyed last years fiasco with exploding batteries with samsung.
If anything, that was the epitome and parody of the flagship smartphone industry.
Imagine buying a porsche and getting one that had paint issues or an expensive mercedes with discolored glass.
If i wanted to gamble and try my luck, i would get an Oppo, not a pixel or samsung.
I agree with both you guys lol. IMO the issue is when testing Google from day 1 just looked past the blue tint and other issues thinking "This is the way it has to be" "it's a trade off" and software updates will fix it or it's just supposed to be like that. Hence the quality issues, if you tell your QC dept that it's supposed to look like that then they'll unfortunately let them all leave the factory like that. Probably why there's 50 shades of blue and no direct reasoning or answer from anyone as to why there's such a variance between the exact same devices produced on the same date even. BTW shadowcore is onto something I've been previously saying, yea there's shortcomings with any new device but it shouldn't be this bad all over the map with these things for the price they charge. And then attempted sweeping under the rug of it all, "working as intended" just to rub ya the wrong way after all that money spent whether you got 5 discounts or paid full retail. PRINCIPLE. This is top tier device I know it's been done before here but would you buy a brand new BMW/AUDI/LEXUS/MERCEDES and be just fine with creaking plastic crappy interior you sit in every time you drive? We need to interact with this screen every day all day for some people.
shadowcore said:
....
Click to expand...
Click to collapse
Is their QC sub-par? Do they actually have more defective units than other vendors?
Is there anything other than the initial media coverage, now little more than background noise, that implies Google's devices see more defects in the market than others?
Or, as you just admitted in the last post, are you just super happy about any and all failures and maybe that is what is driving your fervor?
I mean, even if that's what it is, I get it. These companies make billions - watching them trip and fall, even if it's only in our perception, can be somewhat cathartic - is it really any more than that, though?

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