Weird problem - Verizon HTC 10 Questions & Answers

Hi all. Every time I try to install a custom rom I get an error once it gets into set up.
It says "your phone was reset. Please use the contact info from a user that was previously logged in"
I'm paraphrasing, but it just cycles through this error after each time I put in my Google info.
I've obviously wiped everything before and I've used custom roms on my M8 and M9 with no issues.
Any ideas? It's like it's encrypted or something and I can't get rid of it.
Thanks,
Tom
Sent from my HTC6545LVW using XDA-Developers mobile app

jtommyj said:
Hi all. Every time I try to install a custom rom I get an error once it gets into set up.
It says "your phone was reset. Please use the contact info from a user that was previously logged in"
I'm paraphrasing, but it just cycles through this error after each time I put in my Google info.
I've obviously wiped everything before and I've used custom roms on my M8 and M9 with no issues.
Any ideas? It's like it's encrypted or something and I can't get rid of it.
Thanks,
Tom
Sent from my HTC6545LVW using XDA-Developers mobile app
Click to expand...
Click to collapse
okay so first things first, you posted in the wrong thread. this one is strictly for rom and kernel development, not questions or issues.
it seems like it might be Factory reset protection based on the info given. is the phone previously owned? if so it might still have the last users info.

No. Brand new. I had to wipe internal SD for it to finally take. Thanks for the input!!
Sent from my HTC6545LVW using XDA-Developers mobile app

Related

Please help me fix my droid x!

I have a droid x that I went into settings on and did the factory reset. When it rebooted, a screen came up that asked for the phone number so it could be activated. Since there is no phone number, because its not active yet and I didn't know how else to get it past this screen, this is how I left it. Until today, when I took it somewhere to have it flashed to cricket. The guy did whatever it was to get outta that screen. Then he showed me that it would go to the lockscreen. When unlocked, the status bar is at the top, but the rest of the screen is black. None of the buttons do anything either. He said that it looked like it had no OS on it. I need a link to dl a stock rom from onto the memory card, using my m860. Then I need to know the button combination that will get me into the bootloader menu on the DX, THEN, seeing as I'm pretty new to the world of Android, I may need the steps that will successfully fix my DX. Thanks for reading. I greatly appreciate any help that you could offer.
Sent from my M860 using XDA App
I'm having the exact same problem with the DX. Im in for some answers on how to fix this problem.
Google search how to sbf for your system version
I actually figured out a way to fix this on my own. If I held down the home button, I got the option to use voice services, which I used to access "my files" where I installed titanium backup from the sd card. Then used TB to restore all apps and settings. Then viola! Now my problem is I downloaded the gummyjar 2.5 custom rom to my sd card using CW rom manager, but whenever I try to install, instead of rebooting into recovery mode, it just reboots and does nothing special. How can I get this phone to boot into recovery?
Sent from my DROIDX using XDA App
friedtater22 said:
I actually figured out a way to fix this on my own. If I held down the home button, I got the option to use voice services, which I used to access "my files" where I installed titanium backup from the sd card. Then used TB to restore all apps and settings. Then viola! Now my problem is I downloaded the gummyjar 2.5 custom rom to my sd card using CW rom manager, but whenever I try to install, instead of rebooting into recovery mode, it just reboots and does nothing special. How can I get this phone to boot into recovery?
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
You need to root your phone. There as billions of guides on how to do this
Jmoney47 said:
You need to root your phone. There as billions of guides on how to do this
Click to expand...
Click to collapse
Ummm, actually, my phone IS rooted. If you had read my previous post, you should know that. You can't use Titanium Backup on an unrooted phone.
Sent from my DROIDX using XDA App
How did you get titanium backup on your sd card? Im literally in the same situation as you man, and cannot figure this out.
Jmoney47 said:
You need to root your phone. There as billions of guides on how to do this
Click to expand...
Click to collapse
Yes, he is obviously rooted lol.
You gotta use koush's droid x bootstrapper app to get into cwm recovery. First hit bootstrap recovery. Then after it says "success" hit reboot recovery.
Sent from my DROIDX using Tapatalk
vangordernick said:
How did you get titanium backup on your sd card? Im literally in the same situation as you man, and cannot figure this out.
Click to expand...
Click to collapse
I already had it on mine. I backed everything up before i did anything. You can get it on your card via another phone or computer, but I don't know if it'll help bc you don't have anything backed up.
Sent from my M860 using XDA App
zwade01 said:
Yes, he is obviously rooted lol.
You gotta use koush's droid x bootstrapper app to get into cwm recovery. First hit bootstrap recovery. Then after it says "success" hit reboot recovery.
Sent from my DROIDX using Tapatalk
Click to expand...
Click to collapse
I found this and d'led it, but when I try to install it, I get a parsing error. I'm getting so frustrated with this phone, I'm almost ready to just sell it!
Sent from my M860 using XDA App
NOW, my dx is really acting crazy! I did a factory reset so I could set up my gmail account. Everything was working fine for a while, then the phone just randomly reboots. When it started back up, it had all the settings that were on there before I did the reset on it. Very frustrating. Thinking about just selling it and buying something better, I just don't know which phone I should think about buying!
Sent from my M860 using XDA App
friedtater22 said:
NOW, my dx is really acting crazy! I did a factory reset so I could set up my gmail account. Everything was working fine for a while, then the phone just randomly reboots. When it started back up, it had all the settings that were on there before I did the reset on it. Very frustrating. Thinking about just selling it and buying something better, I just don't know which phone I should think about buying!
Sent from my M860 using XDA App
Click to expand...
Click to collapse
"Selling it and buying something better" will not help you understand smartphone modification. If you would just be patient and do lots of reading, everything would go smoothly!
I use an iphone 4. I was just trying to fix this droid x. Thanks for the help, I need a linux computer though. Er.

[RESOLVED] Booting goes to black screen!

Okay, so I was listening to a YouTube video via Popup Browser BETA. When the song finished, I tried closing the window, but it wouldn't let me interact with the window. Not sure why. I just figured since the app was in beta it was just confused, so I went to the settings->running applications->I force closed the app. But for some reason, the little window still wouldn't go away. So I decided to reboot my device. Bad idea, apparently...
Now whenever I boot up my phone it'll vibrate, display the Google logo for a few seconds, and then... it goes to a blank black screen. Not a clue why. I've tried:
- Leaving it to charge and rebooting
- Leaving it in the blank black screen
- Booting into recovery, then trying to reboot the device from there
- Clearing cache partition
Nothing works. I still can't boot up my phone again.
I'm running Slimbean 4.2.1 (not the latest version). There really isn't anything that might have triggered this. I can still charge my phone (the charging animation still occurs) and I can still go into CWM Recovery. I'd really rather not have to install a new ROM or anything... but if I have to, is there a way to extract the data I have on my phone now while in recovery or something?
Any suggestions?
EDIT: This has been FIXED. Moderators, if you see this, you can close this thread. If anyone else has this problem, try reflashing your current version of your ROM, that's how I fixed mine. I'm not responsible for damage to your device.
Why haven't you tried reflashing your rom without wiping data?
Sent from my iPad 4
mitchdickson said:
Why haven't you tried reflashing your rom without wiping data?
Sent from my iPad 4
Click to expand...
Click to collapse
I could try that.. but isn't there a chance it'll corrupt the data for certain apps or no? I'd just really rather not loose all of that.
Surpass said:
I could try that.. but isn't there a chance it'll corrupt the data for certain apps or no? I'd just really rather not loose all of that.
Click to expand...
Click to collapse
It's not going to hurt anything. Make a CWM backup of your data if you want.
Sent from my iPad 4
Surpass said:
I could try that.. but isn't there a chance it'll corrupt the data for certain apps or no? I'd just really rather not loose all of that.
Click to expand...
Click to collapse
No way of corrupting your data, as long as you don't select to wipe data partition or data is already corrupted. But this is strange that your phone gone crazy like this. Try to reflash your rom without wiping data and see if your phone will boot up
Sent from my Nexus 4 using xda app-developers app
mitchdickson said:
It's not going to hurt anything. Make a CWM backup of your data if you want.
Sent from my iPad 4
Click to expand...
Click to collapse
I've not got enough free space on my phone I don't think (it's only 16GB, I got about 2GB free).
Unless I'm mistaken the backup will take more than that, yes? Considering I've got a few games apps that probably equate to about 4GB.
gallardo5 said:
No way of corrupting your data, as long as you don't select to wipe data partition or data is already corrupted. But this is strange that your phone gone crazy like this. Try to reflash your rom without wiping data and see if your phone will boot up
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Should I reflash with a newer version of the ROM or should I reflash the old one that I'm running?
EDIT: Woops sorry about double post.
Surpass said:
Should I reflash with a newer version of the ROM or should I reflash the old one that I'm running?
EDIT: Woops sorry about double post.
Click to expand...
Click to collapse
Reflash the same version you were running before this accident, as the newest version requires clean flash. If you want to run the latest version and have your data back, reflash the same version you were running before, then backup your data, wipe phone, flash the latest version and restore your data
Sent from my Nexus 4 using xda app-developers app
gallardo5 said:
Reflash the same version you were running before this accident, as the newest version requires clean flash. If you want to run the latest version and have your data back, reflash the same version you were running before, then backup your data, wipe phone, flash the latest version and restore your data
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Okay I'll give that a go, thanks for the help and I'll report back my results. :good:
EDIT: Tried downloading the Zip from their site and now it's saying I've got to log in, but no place to register... grr. I might be a bit longer..
Surpass said:
Okay I'll give that a go, thanks for the help and I'll report back my results. :good:
Click to expand...
Click to collapse
Good luck then and if you will have any problem, just write here and don't forget to quote my post so I will get an email notification
Sent from my Nexus 4 using xda app-developers app
gallardo5 said:
Good luck then and if you will have any problem, just write here and don't forget to quote my post so I will get an email notification
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
WOO! Thanks a lot! Booted up perfectly, and no loss of data or anything like that. Only odd things is it seems to have changed my DPI... but I can change that easily so it's not really a bother. It also made me have to update the Virus Definitions on Avast!, not sure why either.
I shall now proceed to thank all of your posts.
Surpass said:
WOO! Thanks a lot! Booted up perfectly, and no loss of data or anything like that. Only odd things is it seems to have changed my DPI... but I can change that easily so it's not really a bother. It also made me have to update the Virus Definitions on Avast!, not sure why either.
I shall now proceed to thank all of your posts.
Click to expand...
Click to collapse
Great to hear it worked for you now comes the best part, flashing the latest rom
Sent from my Nexus 4 using xda app-developers app
gallardo5 said:
Great to hear it worked for you now comes the best part, flashing the latest rom
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Yes either that or perhaps switch to a new one, I've been with semi-stock Android for quite a while now I'm really liking the port of MIUI V5...

Looping on Verify your account

I unlocked my bootloader, and went back to stock using the
CLARK_RETUS_5.1.1_LPH23.116-18_cid9_subsidy-DEFAULT_CFC.xml_SHAWN5162
method.
Now, every time I attempt to login into my google account, I get
"This device was reset. To continue, sign in with a Google Account that was previously synced on this device."
When I do, it just keeps looping back to this screen ?
Has anyone else seen this at all ?
It loops, as in, restarts consistently working any user input?
The actual error just means you didn't clean wipe/facory reset from inside the OS. It's a precautionary measure
Sent from my XT1575 using Tapatalk
SR3TLAW said:
It loops, as in, restarts consistently working any user input?
The actual error just means you didn't clean wipe/facory reset from inside the OS. It's a precautionary measure
Sent from my XT1575 using Tapatalk
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Click to collapse
As in accepts my email address and password, but just goes back to the email address input screen, over and over.
I cannot even log into the phone.
I haven't even had chance to get into the OS
Do Advanced Wipe, clear everything but MicroSD. Reboot to recovery then reflash ROM from MicroSD
Sent from my XT1575 using Tapatalk
Try logging and following the instructions on this site too. https://accounts.google.com/b/0/displayunlockcaptcha
grifforama said:
I unlocked my bootloader, and went back to stock using the
CLARK_RETUS_5.1.1_LPH23.116-18_cid9_subsidy-DEFAULT_CFC.xml_SHAWN5162
method.
Now, every time I attempt to login into my google account, I get
"This device was reset. To continue, sign in with a Google Account that was previously synced on this device."
When I do, it just keeps looping back to this screen ?
Has anyone else seen this at all ?
Click to expand...
Click to collapse
I just went through same thing, after 72 hours you'll be able to log in.
Sent from my XT1575 using XDA Free mobile app
Yeah. This totally sucks. Take away from this. Do NOT reset your password and then wipe your device.
grifforama said:
Yeah. This totally sucks. Take away from this. Do NOT reset your password and then wipe your device.
Click to expand...
Click to collapse
This happened without me resetting password. I read doing a factory reset can cause this. I also read that a 100% way to avoid this is to remove your google account before wiping phone.
http://forum.xda-developers.com/showthread.php?p=64584006
Sent from my XT1575 using XDA Free mobile app
This keeps happening. If your rom has USB debugging on, you can get out of it. See my post at the TruPureXMM thread.
http://forum.xda-developers.com/showpost.php?p=64604318&postcount=2519
Edit, here your chance to try the TruPureXMM rom. It's awesome.
bw03 said:
This keeps happening. If your rom has USB debugging on, you can get out of it. See my post at the TruPureXMM thread.
http://forum.xda-developers.com/showpost.php?p=64604318&postcount=2519
Edit, here your chance to try the TruPureXMM rom. It's awesome.
Click to expand...
Click to collapse
I saw your post right after my 72 hours expired. I'll definitely try it out if/when it happens again, thanks!
Sent from my XT1575 using XDA Free mobile app

Huge Android OS data usage

Guys what the hell is this? Scrrenshot is in Polish, but I think you get the picture, huge data usage of something called android os. Just in a week. HELP.
Do you have an app changing the wallpaper automatically?
No I do not...
It's now getting huge. 4 gigs guys in 18 days...
Did you uninstall any apps recently?
well, I am installing and uninstalling apps all the time... why?
szymon94 said:
well, I am installing and uninstalling apps all the time... why?
Click to expand...
Click to collapse
TBH, this isn't normal no matter what the situation. I would wipe caches and then factory default if that doesn't work. Android OS shouldn't use more than like 10 or 20 MB per week, hardly GB's of data. Unless you have an unlimited data plan I would do it quickly.
Sent from my Motorola XT1575 using XDA Labs
acejavelin said:
TBH, this isn't normal no matter what the situation. I would wipe caches and then factory default if that doesn't work. Android OS shouldn't use more than like 10 or 20 MB per week, hardly GB's of data. Unless you have an unlimited data plan I would do it quickly.
Sent from my Motorola XT1575 using XDA Labs
Click to expand...
Click to collapse
Well, I did both o those things yesterday. This is my data usage from 7 am to 5 pm today. Standard, nothing has changed :/
Root is using data? Should not occur, at least not in any significant amount... My best guess is you are infected with some kind of malware, possibly at the system level.
At this point I would wipe everything and reflash your rom or restore from a good TWRP backup.
What rom are you on and what root apps, like Xposed, do you have installed?
Sent from my XT1575 using Tapatalk
acejavelin said:
Root is using data? Should not occur, at least not in any significant amount... My best guess is you are infected with some kind of malware, possibly at the system level.
At this point I would wipe everything and reflash your rom or restore from a good TWRP backup.
What rom are you on and what root apps, like Xposed, do you have installed?
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Well that could be a possibility, but the thing is, that I have not rooted the phone or change the rom...I bought it a month ago, installed all the official OTA updates and this is what is happening...
szymon94 said:
Well that could be a possibility, but the thing is, that I have not rooted the phone or change the rom...I bought it a month ago, installed all the official OTA updates and this is what is happening...
Click to expand...
Click to collapse
Did you do a factory reset?
Sent from my XT1575 using Tapatalk
yes, like I said , I did it yesterday
szymon94 said:
yes, like I said , I did it yesterday
Click to expand...
Click to collapse
Sorry to ask again, I just want to clarify... you bought the phone new, allowed it to update via OTA, never unlocked the bootloader (and you can verify it has never been unlocked), never rooted, and never installed a custom ROM... You are completely stock and you did a full factory reset where you lost all your data and apps and had to start clean yesterday, and didn't install any apps (prior to testing for excessive data usage).
And you are still getting high data usage from an app called root?
I'm sorry to question you, but something is very wrong here, the behaviour sounds a lot like a virus or malware of somekind but since you have a locked bootloader, and took OTA's (meaning /system is clean), and did a factory reset that is highly unlikely. That leaves a pure software or modem firmware error or corruption, maybe, I'm guessing now...
Have you contacted Moto support or tried posting in Moto Support Forums yet?
acejavelin said:
Sorry to ask again, I just want to clarify... you bought the phone new, allowed it to update via OTA, never unlocked the bootloader (and you can verify it has never been unlocked), never rooted, and never installed a custom ROM... You are completely stock and you did a full factory reset where you lost all your data and apps and had to start clean yesterday, and didn't install any apps (prior to testing for excessive data usage).
And you are still getting high data usage from an app called root?
I'm sorry to question you, but something is very wrong here, the behaviour sounds a lot like a virus or malware of somekind but since you have a locked bootloader, and took OTA's (meaning /system is clean), and did a factory reset that is highly unlikely. That leaves a pure software or modem firmware error or corruption, maybe, I'm guessing now...
Have you contacted Moto support or tried posting in Moto Support Forums yet?
Click to expand...
Click to collapse
I did all of those things except one thing, after the factory reset all of the apps downloaded itself automatically, some kind of google backup I guess (or Mororola's?)
szymon94 said:
I did all of those things except one thing, after the factory reset all of the apps downloaded itself automatically, some kind of google backup I guess (or Mororola's?)
Click to expand...
Click to collapse
It's an option that is part of Google in Lollipop and newer devices when you go through the initial setup wizard... you selected a device to restore data and apps from (it defaults to the most recent), and there is a spot you can tap to open a menu to select which apps (or all or none) to restore.
My point is, if your restoring apps there could be a malware or misbehaved app "hiding" in there, you need to verify it with no apps... or skip entering your Google account entirely. To disable FRP you will need to delete your Google account from the device prior to doing a factory reset.
well, its wierd because I have noticed this huge "root" data usage right after I bought the phone and I had back then only some basic apps from google so they should be safe...is there an app that could scan the phone for malwere or viruses?
szymon94 said:
well, its wierd because I have noticed this huge "root" data usage right after I bought the phone and I had back then only some basic apps from google so they should be safe...is there an app that could scan the phone for malwere or viruses?
Click to expand...
Click to collapse
Same as on a PC... Avira, Malwarebytes, Avast, AVG, Bitdefender, Kaspersky, Eset Mobile, etc... Take your pick.
Sent from my Motorola XT1575 using XDA Labs
acejavelin said:
Same as on a PC... Avira, Malwarebytes, Avast, AVG, Bitdefender, Kaspersky, Eset Mobile, etc... Take your pick.
Sent from my Motorola XT1575 using XDA Labs
Click to expand...
Click to collapse
I run two of them, nothing has been found...
szymon94 said:
I run two of them, nothing has been found...
Click to expand...
Click to collapse
The only other thing I would do is factory default, and do not setup Google account and test as it came out of the box... is the data usage still there? If so, it's not something you can do anything about and you should contact Moto. If it is gone, it's an app that is either purposely, or is misbehaving, that it doing it. Finding the culprit without root will be problematic at best, but if you root then your warranty is void.
acejavelin said:
The only other thing I would do is factory default, and do not setup Google account and test as it came out of the box... is the data usage still there? If so, it's not something you can do anything about and you should contact Moto. If it is gone, it's an app that is either purposely, or is misbehaving, that it doing it. Finding the culprit without root will be problematic at best, but if you root then your warranty is void.
Click to expand...
Click to collapse
ok, this is from today, details about this "root". not much, but maybe it means something, it never uses wi-fi, only mobile, and it has this wierd "chunks", like sudden big package download...(blue is mobile, green is wi-fi)

Another way to root the ZTE Axon 7?

Hey guys, I just got my axon 7 and I'm wondering if there's a way to root the axon 7 without losing data? I saw a couple of sites saying of an auto root tool, but I'm not trusting them.
Sent from my ZTE A2017U using XDA-Developers mobile app
http://forum.xda-developers.com/axon-7/development
xtermmin said:
http://forum.xda-developers.com/axon-7/development
Click to expand...
Click to collapse
This seems to give me an invalid error when opening the link
Sent from my ZTE A2017U using XDA-Developers mobile app
troy5890 said:
This seems to give me an invalid error when opening the link
Sent from my ZTE A2017U using XDA-Developers mobile app
Click to expand...
Click to collapse
You're currently in the "Question & Answers" sub-forum. Look in the "ZTE Axon 7 ROMs, Kernels, Recoveries, & Other Development" sub-forum.
I don't think you can root this device without a full wipe. Every time I've tried it comes up with enter security password on the first boot.
As we don't know what the security password is, the ONLY way to fix is a factory reset from recovery, or a wipe of data partition if you have TWRP, which basically amounts to the same thing...
Also, every root method I've seen says you will need to wipe data....
ultramag69 said:
I don't think you can root this device without a full wipe. Every time I've tried it comes up with enter security password on the first boot.
As we don't know what the security password is, the ONLY way to fix is a factory reset from recovery, or a wipe of data partition if you have TWRP, which basically amounts to the same thing...
Also, every root method I've seen says you will need to wipe data....
Click to expand...
Click to collapse
Ah darn, maybe I'll just backup the internal storage and data before doing it. I tried downloading the root tool and backup tool, but it said it was a heuretic virus on Norton and I got pretty spiked up from it. Maybe I should wait for another method in the future.
Sent from my ZTE A2017U using XDA-Developers mobile app
Its a false positive on the virus checkers, generally comes up as a trojan, my antivirus checker is always bugging me when I try to download. Usually turn off until I'm finished then save it on another server so I can find easily again if needed...
ultramag69 said:
Its a false positive on the virus checkers, generally comes up as a trojan, my antivirus checker is always bugging me when I try to download. Usually turn off until I'm finished then save it on another server so I can find easily again if needed...
Click to expand...
Click to collapse
I'll try to turn the antivirus software off and give it a try a little later. We're getting ready to have an update this week so I'll hold off for now.
Sent from my ZTE A2017U using XDA-Developers mobile app
troy5890 said:
I'll try to turn the antivirus software off and give it a try a little later. We're getting ready to have an update this week so I'll hold off for now.
Sent from my ZTE A2017U using XDA-Developers mobile app
Click to expand...
Click to collapse
If you are going to wait till the update kick in , you'll probably won't be able to use tenfar tools.
When you have TWRP and then you unlock bootloader using me guide you can easily create a flashable zip without loosing TWRP and Unlock bootloader.
But is just my way of thinking.
DrakenFX said:
If you are going to wait till the update kick in , you'll probably won't be able to use tenfar tools.
When you have TWRP and then you unlock bootloader using me guide you can easily create a flashable zip without loosing TWRP and Unlock bootloader.
But is just my way of thinking.
Click to expand...
Click to collapse
Ah alright. If that's the case, then I should probably try it tomorrow or this week at least. I was going to root without unlocking the bootloader for running Ubuntu through a chroot and kernel management of the SD820.
Edit: Just want your opinion on this. Do you think I should backup my data and unlock the bootloader plus get root?
Sent from my ZTE A2017U using XDA-Developers mobile app

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