Hi,
Everyone here, just got my new Galaxy Note 4 yesterday.
I have encountered this issue, the Note 4 will auto restart after not using it for a while, say 10 to 30 minutes it will auto restart. At first, I thought I was accidentally pressed the power button but I put it on my table not using it for a while it will auto restart.
Latest: I used the Note 4 to call my friend in the midst of the call, the phone auto restarted.
Till now, I still not yet install any program into the phone, still in its original condition.
Anyone here know what's wrong with my Note 4? or have experienced the similar problem in your other phone? How to solve it?
Could this hardware failure or software problem?
Thank you.
tomboyed said:
Hi,
Everyone here, just got my new Galaxy Note 4 yesterday.
I have encountered this issue, the Note 4 will auto restart after not using it for a while, say 10 to 30 minutes it will auto restart. At first, I thought I was accidentally pressed the power button but I put it on my table not using it for a while it will auto restart.
Latest: I used the Note 4 to call my friend in the midst of the call, the phone auto restarted.
Till now, I still not yet install any program into the phone, still in its original condition.
Anyone here know what's wrong with my Note 4? or have experienced the similar problem in your other phone? How to solve it?
Could this hardware failure or software problem?
Thank you.
Click to expand...
Click to collapse
No problems here. I suggest you do a factory reset and see if the problem still occurs. If it doesn't, one of the apps you installed is the culprit. If it does, I think you need a replacement.
pedmond said:
No problems here. I suggest you do a factory reset and see if the problem still occurs. If it doesn't, one of the apps you installed is the culprit. If it does, I think you need a replacement.
Click to expand...
Click to collapse
Thank you for your replied and suggested help.
In fact, I did one time factory reset but after that the Note 4 still auto restarted.
When the phone was in my hand from the shop till now I did not install any program into it.
Anyone know why the phone will auto restart?
Thank you
Go back with your phone where you bought it and ask for a new one!
Maybe a faulty unit. It's their fault. You can plead a compensation tho'.
This was sent from my Lenovo A850 via XDA mobile app.
i have the same problem.mine is not restarting every 30 min but it makes twice a day.sometimes it shutdowns. (no reboot)i factory reset problems still there.i am now got out my memory card and testing.
same issue
tomboyed said:
Hi,
Everyone here, just got my new Galaxy Note 4 yesterday.
I have encountered this issue, the Note 4 will auto restart after not using it for a while, say 10 to 30 minutes it will auto restart. At first, I thought I was accidentally pressed the power button but I put it on my table not using it for a while it will auto restart.
Latest: I used the Note 4 to call my friend in the midst of the call, the phone auto restarted.
Till now, I still not yet install any program into the phone, still in its original condition.
Anyone here know what's wrong with my Note 4? or have experienced the similar problem in your other phone? How to solve it?
Could this hardware failure or software problem?
Thank you.
Click to expand...
Click to collapse
I am having the same issue, although I have installed some apps on my Note 4. Also, I tried uninstalling apps, and changed some settings. Every time it auto restarts, it reverts back to the settings from before, and shows all of the apps back on the device. I'm not sure what is going on with it, but it is extremely irritating. It doesn't seem to matter if I'm using the device or not. It's completely random.
Check to make sure your battery is seated properly (no loose contacts). Otherwise, it might be a faulty unit. A large batch of Nexus 7s had a similar issue and they all had to be sent in for a warranty repair.
after i removed my sd card and tested for 2 days no random restart and shutdowns.interesting.
My FIL had an S4 that kept rebooting.. It turned out to be his SD card... FACT
Sent from my SPH-L710 using XDA Free mobile app
schlepprock said:
My FIL had an S4 that kept rebooting.. It turned out to be his SD card... FACT
/QUOTE]
I just got my phone today and I haven't put an SD card into it yet. The darn thing is still rebooting a couple of times per hour.
Click to expand...
Click to collapse
Hi there.. I'm from Indonesia... I got the same problem here... The store said it is because of the software.. But the technician not there yet to help...
Hi There
I have the same problem my phone is N910CQ (Turkish variant). I took it to the samsung service they kept the phone for 5 days and finally they said nothing was wrong with it but my problem still exist. So i tried everything possible that i can try. Nothing works so far. Wat if i install N910C firmware on my N910CQ because Antutu sees it as a N910C Can some one tell me if thats ok or not.
Note 4 random rebooting
Greetings all,
I have had my T-Mobile Galaxy Note 4 for a little over a week and I absolutely love it except for the random reboots. The phone reboots randomly, often at at night while on the charger. That is really bad because everytime it does, it wakes me with the T-mobile jingle. I have started muting the audio at night to avoid being awakened by this but that means I cannt be reached by phone while it's muted. I have cleared the cache several times with no improvement and I have done a factory reset once and the problem persists. It seems entirely random. There was one day where I had no reboots. Most days it's a couple or so and one night it rebooted about 5 times durring the night wrecking my sleep. I do use an memory card and I just removed it today as a test. So far no reboots but it's only been a couple of hours so far. This is a significant problem and any help anyone can provide would be greatly appreciated. Likewise, I will post any progress I am able to make to this forum.
Thanks
Burbank Jim said:
Greetings all,
I have had my T-Mobile Galaxy Note 4 for a little over a week and I absolutely love it except for the random reboots. The phone reboots randomly, often at at night while on the charger. That is really bad because everytime it does, it wakes me with the T-mobile jingle. I have started muting the audio at night to avoid being awakened by this but that means I cannt be reached by phone while it's muted. I have cleared the cache several times with no improvement and I have done a factory reset once and the problem persists. It seems entirely random. There was one day where I had no reboots. Most days it's a couple or so and one night it rebooted about 5 times durring the night wrecking my sleep. I do use an memory card and I just removed it today as a test. So far no reboots but it's only been a couple of hours so far. This is a significant problem and any help anyone can provide would be greatly appreciated. Likewise, I will post any progress I am able to make to this forum.
Thanks
Click to expand...
Click to collapse
I have the same problem, I do not have memory card inserted into the phone. It wakes me 3-4 times every night. The store sent it to a lab and they said that the phone is fine and does not have any problem. It drives me nuts.
Update
Burbank Jim said:
Greetings all,
I have had my T-Mobile Galaxy Note 4 for a little over a week and I absolutely love it except for the random reboots. The phone reboots randomly, often at at night while on the charger. That is really bad because everytime it does, it wakes me with the T-mobile jingle. I have started muting the audio at night to avoid being awakened by this but that means I cannt be reached by phone while it's muted. I have cleared the cache several times with no improvement and I have done a factory reset once and the problem persists. It seems entirely random. There was one day where I had no reboots. Most days it's a couple or so and one night it rebooted about 5 times durring the night wrecking my sleep. I do use an memory card and I just removed it today as a test. So far no reboots but it's only been a couple of hours so far. This is a significant problem and any help anyone can provide would be greatly appreciated. Likewise, I will post any progress I am able to make to this forum.
Thanks
Click to expand...
Click to collapse
Greetings again,
I returned my Note 4 to T-Mobile and got a brand new phone, and sim card. I have all my software loaded and configured as with the old Note 4 and it's been about 36 hours now with no reboot. If it doesn't happen in the next couple of days or so, I will probably be pretty confident that the problem is solved. I'll keep you updated.
OP, is it rooted? I have the unbranded Note 4 (SM-N910H), I've had mine rooted for 2 weeks and it kept randomly rebooting twice or so every 1-2 days, now I've removed the root and everything seems to be working fine with no reboots since 1 week. I hope this helps.
P.S. I've rooted using the CF Auto root.
Anyone knows why the root was causing random reboots for me? I've tried with knox disabled and enabled and with both options I get the same reboots.
Edit: Forgot to say that most of the random reboots happened while the phone was idle (screen off)
Thanks.
note 4 restarting
I have the same issue .. my note 4 is auto restarting... i use gear s all the time bu connecting it with note 4 via bluetooth and the phone randomly auto restarting .. yesrterday i didn't connect the gear s all the day and the phone works all the day fine and it didn't restart .. so i really don't know what is causing this problem ! Anyone can help?
Frustrating
I have a similar issue with the Note 4.
A few back, it randomly restarted and I lost half of my contacts and settings. I thought it was a one-off occurrence and re installed all my contacts and settings. Today, it kept restarting and hasn't started again. I called ATT and have asked for a replacement.
Hope the new one shapes up better than this. It sounds like there is a hardware defect in a lot of the phones.
Same here N910CQ, brand new one...
Samsung Galaxy S6 Edge Plus
My phone data all of a sudden just started going nuts.
It goes on and off instantaneously and I can't use my data at all.
I have no clue how I can fix this. I've done a soft/hard reset.
I don't know how to fix this. It just happened out of no where
and it's been 9-10 hours since it started. Still turning on and off
instantaneously
TheLovelyBlues said:
Samsung Galaxy S6 Edge Plus
My phone data all of a sudden just started going nuts.
It goes on and off instantaneously and I can't use my data at all.
I have no clue how I can fix this. I've done a soft/hard reset.
I don't know how to fix this. It just happened out of no where
and it's been 9-10 hours since it started. Still turning on and off
instantaneously
Click to expand...
Click to collapse
Have you changed/updated your rom/kernel? or installed second party network app like Smart network etc ??
Konsstantine34 said:
Have you changed/updated your rom/kernel? or installed second party network app like Smart network etc ??
Click to expand...
Click to collapse
I have rooted the phone and I have installed a second party network app, but it did not work o-o.
So I factory reset the phone.
My Galaxy S7 (SM-G930V) Running Baseband APD2 on Android 6.0.1 Has had issues with Multiple Applications Constantly Crashing, On Nebulous it takes me back to the home screen randomly, and on youtube videos they randomly close. I've tried clearing the cache from the recovery and storage. I haven't rommed/rooted my phone either. Could anyone try explaining why this happens? Its super annoying because I just Transferred from a iPhone 5S. I have had the phone for about two months and this is a wonderful welcome back to android... I am trying to avoid a factory reset but it I have to I will, but I'd Prefer that that doesn't happen.
Hello.
I have recently bought an s7 edge 32 gb.
Since the first day of use the phone is freezing and then restarts. Sometimes it freezes around 5 times a day.
I have done a factory reset 3 times and wiped the cache once. Any help would be appreciated as its driving me nuts.
Thanks.
Freezing as in becoming unresponsive and rebooting? You might want to try handing it back to the shop you purchased it off, might be a faulty unit. (If it is has been freezing since day 1)
Else you might want to try flashing stock firmware via odin. Not sure if thats any different from factory resetting but you might want to give it a try.
Sent from my Galaxy S7 Edge using XDA Labs
ever since the 7.0 update my s7 edge has been randomly freezing and restarting its self, no matter what i do, i tried clearing cache partition, i tried a factory reset, but my device still seems to freeze and restart.
im trying to find out how i can go back to marshmallow apparently factory reset still on 7.0.
stock or cook rom?
dhtheshy said:
stock or cook rom?
Click to expand...
Click to collapse
its stock, never rooted.
Me also the same sometimes it freezes and starts again
Fahimxda said:
Me also the same sometimes it freezes and starts again
Click to expand...
Click to collapse
i thought it was only me, its really annoying on marshmallow it was fine, now randomly itll just freeze and restart.. it no matter what i do, i could be browsing on chrome or just unlocking the device, its just random..
i want to go back to marshmallow.. until they fix this garbage.
streetkilln said:
ever since the 7.0 update my s7 edge has been randomly freezing and restarting its self, no matter what i do, i tried clearing cache partition, i tried a factory reset, but my device still seems to freeze and restart.
im trying to find out how i can go back to marshmallow apparently factory reset still on 7.0.
Click to expand...
Click to collapse
I have the same problem (random reboots). I have a Galaxy S7 and since the update to Android Nougat 7.0, my phone restarts randomly, it can stay an entire week without restart and it can also restart 2 days in a row. It's totally random but the average is a restart every 6-7 days. I have reset to the factory settings and I have reinstalled only the most important applications (facebook messenger, viber, yahoo mail) but unfortunately about ten days after reset, the problem has reappeared.
GeekTN said:
I have the same problem (random reboots). I have a Galaxy S7 and since the update to Android Nougat 7.0, my phone restarts randomly, it can stay an entire week without restart and it can also restart 2 days in a row. It's totally random but the average is a restart every 6-7 days. I have reset to the factory settings and I have reinstalled only the most important applications (facebook messenger, viber, yahoo mail) but unfortunately about ten days after reset, the problem has reappeared.
Click to expand...
Click to collapse
seems u have it better than me, mine restarts about 2-3 times a day, i havent had a single day without a restart, its aggravating me.
streetkilln said:
seems u have it better than me, mine restarts about 2-3 times a day, i havent had a single day without a restart, its aggravating me.
Click to expand...
Click to collapse
Have you reset your phone?
Yeah i have exactly the same problem ... we can write case after the restart (case with the problem + logs ) in Samsung member app installed on our phones !
master89q said:
Yeah i have exactly the same problem ... we can write case after the restart (case with the problem + logs ) in Samsung member app installed on our phones !
Click to expand...
Click to collapse
Yes I have this problem of random reboots and I sent an error report via Samsung Members, so that Samsung is aware and corrects this bug as soon as possible.
GeekTN said:
Have you reset your phone?
Click to expand...
Click to collapse
Yep twice still same issues
streetkilln said:
Yep twice still same issues
Click to expand...
Click to collapse
Have you installed any applications recently? What is the version of your firmware?
GeekTN said:
Have you installed any applications recently? What is the version of your firmware?
Click to expand...
Click to collapse
Nope and 7.0
My Galaxy Tab S2 does this...its very annoying and I cant figure out what is causing it.
I had random restarting problems with my G901F and i fixed the problem with a custom kernel and raising cpu minimum frequency limit by 400 mhz. No other methodes worked but this.